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Cultivating Public Value and Accountability Beyond NPM: A Non-Western Perspective 非西方视角下的公共价值与责任培养
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-12-18 DOI: 10.1111/faam.12426
Soon Yong Ang, Danture Wickramasinghe

This paper reveals the limitations of New Public Management (NPM) and introduces an alternative model for creating and sustaining public value through grassroots engagement in a non-Western context. Focusing on a river-care education project in Malaysia, it demonstrates how community-led initiatives, targeting public values like clean water (SDG 6) and partnerships for goals (SDG 17), interact with local management practices to foster sustainable outcomes. Drawing on Bozeman's public value theory and Dewey's public interest approach, we present a multi-layered framework incorporating political–ideological, institutional, techno-managerial, and individual layers. This model emphasizes culturally responsive, localized practices and reveals that NPM's market-driven focus does not fully address societal goals like equity, sustainability, and social justice. Through a qualitative case study approach and by proposing an adaptive, context-sensitive approach, this study contributes to public sector accounting and management research, providing a pathway to public value creation aligned with Sustainable Development Goals in diverse, non-Western settings.

本文揭示了新公共管理(NPM)的局限性,并介绍了在非西方背景下通过基层参与创造和维持公共价值的另一种模式。它以马来西亚的河流护理教育项目为重点,展示了社区主导的倡议如何以清洁水(可持续发展目标6)和目标伙伴关系(可持续发展目标17)等公共价值观为目标,与当地管理实践相互作用,以促进可持续成果。借鉴波兹曼的公共价值理论和杜威的公共利益方法,我们提出了一个包含政治-意识形态、制度、技术-管理和个人层面的多层次框架。该模式强调文化响应性和本地化实践,并揭示了NPM以市场为导向的焦点并没有完全解决公平、可持续性和社会正义等社会目标。通过定性案例研究方法和提出适应性、情境敏感的方法,本研究有助于公共部门会计和管理研究,为在多样化、非西方环境下创造符合可持续发展目标的公共价值提供了一条途径。
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引用次数: 0
Cocreating Inclusion in Scottish Charity Governance: Toward a Dialogic Approach 在苏格兰慈善治理中共同创造包容:走向对话方法
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-12-18 DOI: 10.1111/faam.12425
Vicky Lambert, Seemab Farooqi, William Jackson, Simona Scarparo

Placing beneficiaries at the center of governance and accountability arrangements in charities is widely acknowledged as critical, however, engaging these individuals in a meaningful way represents a fundamental challenge. Mechanisms to facilitate this remain underdeveloped and there is limited understanding of how this can be operationalized within the governance structures of charities, particularly in relation to marginalized groups. This paper contributes to filling this gap by undertaking a longitudinal case study of a Scottish human rights-based charity working with individuals with learning difficulties, exploring how beneficiary participation can be operationalized in practice. A framework is developed which integrates critical dialogic accountability with coproduction principles, providing a unique perspective on how participatory governance can foster greater social inclusion of individuals with learning difficulties.

人们普遍认为,将受益人置于慈善机构治理和问责安排的中心是至关重要的,然而,以一种有意义的方式让这些人参与进来是一项根本性的挑战。促进这一点的机制仍然不发达,对如何在慈善机构的治理结构内实施这一机制,特别是在与边缘群体有关的情况下,了解有限。本文通过对苏格兰一家与学习困难个人合作的基于人权的慈善机构进行纵向案例研究,探索如何在实践中实施受益人参与,有助于填补这一空白。制定了一个框架,将关键的对话问责制与合作生产原则相结合,为参与式治理如何促进有学习困难的个人的更大社会包容提供了独特的视角。
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引用次数: 0
Dynamic Stakeholder Analysis Through Process Mapping 通过流程制图进行动态利益相关者分析
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-11-09 DOI: 10.1111/faam.12422
Paul Rouse, Omid Sherkat, Winnie O'Grady

Identification of stakeholders and their importance is critical to the design of accountability and performance management systems. Conventional stakeholder analysis approaches provide a static view of stakeholders and overlook that accountability is a dynamic process encompassing multiple temporally separated (or distinct) stages. We approach stakeholder analysis from a process perspective to ensure a more complete identification of stakeholders and to capture the dynamic nature of stakeholder emergence, retirement, and changes in relative importance. We used a participatory action research methodology to investigate contracting services in a community health setting and employed process mapping to reveal contracting activities undertaken in sequential stages of Deming's Plan–Do–Check–Act (PDCA) cycle. Stakeholders engage at different stages with different activities of a process so that in multi-stage processes, stakeholder analysis needs to be repeated at each stage and is specific to each stage. Our use of the PDCA is broader than traditional applications and provides a suitable framework for a more complete identification of stakeholders across the entire process while aligning well with accountability and management control notions. The contribution is an approach that not only better identifies stakeholders but also recognizes the dynamics of multi-stage processes for stakeholder interest and influence. The recurring nature of many processes (such as contracting) implies that roles remain the same even if an organization is restructured so that process mapping will still identify roles and stakeholders. This approach can be used by other organizations to better identify stakeholders and their dynamics in the planning and delivery processes.

识别利益相关者及其重要性对于设计问责制和绩效管理系统至关重要。传统的利益相关者分析方法提供了利益相关者的静态视图,忽略了问责制是一个动态过程,包含多个时间分离(或不同)的阶段。我们从过程的角度进行干系人分析,以确保更完整地识别干系人,并捕捉干系人出现、退休和相对重要性变化的动态性质。我们使用参与式行动研究方法来调查社区卫生环境中的承包服务,并使用过程映射来揭示在戴明计划-执行-检查-行动(PDCA)循环的连续阶段进行的承包活动。干系人在不同阶段参与过程的不同活动,因此在多阶段过程中,干系人分析需要在每个阶段重复,并且是针对每个阶段的。我们对PDCA的使用比传统的应用更广泛,并提供了一个合适的框架,以便在整个过程中更完整地识别涉众,同时与问责制和管理控制概念保持一致。其贡献是一种方法,不仅更好地识别利益相关者,而且认识到利益相关者利益和影响的多阶段过程的动态。许多过程(例如契约)的重复性质意味着,即使组织进行了重组,以便过程映射仍然可以识别角色和涉众,角色仍然是相同的。其他组织可以使用这种方法来更好地识别涉众及其在计划和交付过程中的动态。
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引用次数: 0
Calculative Practices Shaping the Global Accountability Forum for Climate Agenda 塑造气候议程全球问责论坛的计算实践
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-11-03 DOI: 10.1111/faam.12419
Thiago Vitor Ferreira Soares, André Carlos Busanelli de Aquino

Calculative practices are everywhere, including the enactment and diffusion of sustainable development goals, such as quantifying and monetizing carbon markets, criteria for allocating donations for sustainability programs, and performance measurement of compromises and goals. We critically explore the performativity and counter-performativity from the calculative practices orbiting and shaping the annual debate on climate governance and how they are related to the vulnerability of populations. Our qualitative analysis comprised a comprehensive set of documents produced by enrolled participants of meetings and workshops between two annual Conferences of the Parties of the United Nations. We identified and exemplified three calculative practices, and despite their intended performativity, some counter-effects, like social exclusion and criticism by stakeholders, arise.

计算实践无处不在,包括可持续发展目标的制定和传播,如量化和货币化碳市场,为可持续发展项目分配捐款的标准,以及妥协和目标的绩效衡量。我们从围绕和塑造气候治理年度辩论的计算实践以及它们与人口脆弱性的关系中批判性地探索了表演性和反表演性。我们的定性分析包括一套全面的文件,这些文件是由参加两次联合国缔约国年度会议之间的会议和讲习班的登记参加者编写的。我们确定并举例说明了三种计算实践,尽管它们具有预期的性能,但会产生一些反效果,如社会排斥和利益相关者的批评。
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引用次数: 0
Sustainability and Performance Evaluation in Third Sector Partnerships: The Case of Turin Fast Track City 第三部门伙伴关系的可持续性与绩效评估:以都灵快速通道城市为例
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-11-03 DOI: 10.1111/faam.12421
Stefano Amelio, Patrizia Gazzola, Paolo Biancone, Valerio Brescia

COVID-19 radically changed how public services (activities of general interest) are pursued and administered. The search for resilient models has prompted public administration to test new regulatory approaches and to involve the third sector in the provision of primary services. This study investigates the sustainability and capacity of these models, specifically the implementation of a co-planning and co-design model aimed at measuring the possible creation of value and achieving common objectives. On the basis of an analysis of the development of the Turin Fast Track City project, the study employs a longitudinal method to identify not only the sustainability of the model but also new effective performance measurement tools, such as SIA analysis and integrated social accounting using financial and non-financial elements. The study also highlights critical elements aimed at supporting future investigations.

COVID-19从根本上改变了公共服务(公众感兴趣的活动)的开展和管理方式。在寻找弹性模式的过程中,公共行政部门开始试验新的管理方法,并让第三部门参与提供初级服务。本研究调查了这些模型的可持续性和能力,特别是旨在衡量可能创造的价值和实现共同目标的共同规划和共同设计模型的实施。在分析都灵快速通道城市项目发展的基础上,本研究采用了纵向方法,不仅确定了模型的可持续性,而且还确定了新的有效绩效衡量工具,如SIA分析和综合社会会计使用财务和非财务要素。该研究还强调了旨在支持未来调查的关键因素。
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引用次数: 0
Management Control Under Post-NPM: Replacing Performance Evaluation With Trust-Based Management 后npm下的管理控制:以信任管理取代绩效评估
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-10-24 DOI: 10.1111/faam.12420
Elin K. Funck

This article focuses on explaining management control under post-new public management (NPM). Drawing on the lessons from a case study, the article aims to advance the discussion of what post-NPM, as a new governance innovation, is and what problems practitioners encounter when they try to engage in post-NPM–oriented governance. The study reports the transformation of both management and control at the Swedish Public Employment Service Agency (PES) with the help of the framework of enabling and coercive control. The case study demonstrates how practitioners encountered problems when trying to balance enabling practices with hierarchical accountability. In the case of PES, the study shows how the organization failed to find this balance and how the problem with reduced hierarchical accountability gradually shifted the calculative practices and slowly reimposed performance measures, result-orientation, and hierarchical control. The article contributes to the contemporary public sector accounting discussion on how and to what extent we can move beyond NPM, both empirically by following a public organization's attempt to engage with post-NPM, and theoretically by theorizing post-NPM as a new government innovation and placing greater emphasis on how accounting practices need to adapt to a post-NPM–oriented governance.

本文重点解释后新公共管理(NPM)下的管理控制。根据案例研究的经验教训,本文旨在推动关于后npm作为一种新的治理创新是什么以及从业者在尝试从事后npm导向的治理时会遇到什么问题的讨论。这项研究报告了瑞典公共就业服务局在授权和强制控制框架的帮助下管理和控制的转变。案例研究演示了从业者在试图平衡实现实践与层次责任之间的关系时是如何遇到问题的。在PES的案例中,该研究显示了组织如何未能找到这种平衡,以及层级问责制减少的问题如何逐渐改变了计算实践,并缓慢地重新实施了绩效衡量、结果导向和层级控制。这篇文章为当代公共部门会计讨论做出了贡献,讨论了我们如何以及在多大程度上可以超越NPM,既从经验上跟随公共组织尝试参与后NPM,又从理论上将后NPM理论化为一种新的政府创新,并更加强调会计实践需要如何适应后NPM导向的治理。
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引用次数: 0
Rankings and the Organizational-level Implementation of UN Sustainable Development Goals (SDGs): A Case Study 排名与联合国可持续发展目标(SDGs)的组织层面实施:一个案例研究
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-10-20 DOI: 10.1111/faam.12418
Ibrahim Alhanaya, Ataur Belal, Florian Gebreiter

This article examines the organizational-level implementation of UN Sustainable Development Goals (SDGs) in higher education institutions, with a particular emphasis on the roles of rankings in this context. Drawing on translation theory and a case study of a Saudi Arabian university, the article shows that rankings played a central role in motivating our case organization to implement SDGs and in navigating the implementation process. The article moreover shows that the reliance of rankings on self-reported data allowed for gaming and manipulation, as the case organization was, for example, able to present politically compliant staff associations as evidence for trade union activity, and a segregated college for female students as evidence for the empowerment of women. The article, however, also argues that the flexibility this reliance on self-reported data affords higher education institutions can play a crucial role in adjusting the transnational SDG framework to the political, social, and institutional realities of the many different contexts in which it is implemented. Without this flexibility, the entire SDG framework, including the genuine sustainability advances it brought about, might have been rejected outright in the Saudi Arabian context.

本文研究了高等教育机构在组织层面实施联合国可持续发展目标(sdg)的情况,特别强调了排名在这一背景下的作用。本文借鉴翻译理论和沙特阿拉伯一所大学的案例研究,表明排名在激励我们的案例组织实施可持续发展目标和引导实施过程中发挥了核心作用。此外,文章还表明,对自我报告数据的排名的依赖允许了博弈和操纵,例如,案件组织能够将政治上符合要求的员工协会作为工会活动的证据,并将一所隔离的女学生大学作为赋予妇女权力的证据。然而,本文还认为,这种对自我报告数据的依赖为高等教育机构提供了灵活性,可以在调整跨国可持续发展目标框架以适应实施该框架的许多不同背景的政治、社会和制度现实方面发挥关键作用。如果没有这种灵活性,整个可持续发展目标框架,包括它所带来的真正的可持续性进步,可能会在沙特阿拉伯的背景下被彻底拒绝。
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引用次数: 0
Articulating the ‘How’ of Social Return on Investment: Foregrounding the Plural and Pluralizing Character of Its ‘Moments of Judgment’ 阐明社会投资回报的“如何”:凸显其“判断时刻”的多元与多元特征
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-10-06 DOI: 10.1111/faam.12415
Rebecca Warren, David Carter, Jason Glynos, Savvas Voutyras

Social accounting practices attribute value to an organization's activities beyond traditional economic conceptions of success. In assessing the merit of such practices, we argue that it is helpful to extend our analytical focus beyond questions of what is evaluated and who evaluates to how valuations are performed. Social accounting literature has already explored a crucial aspect of the “how question,” emphasizing the need to widen stakeholder input and engage in agonistic democratic deliberation beyond applying technical expertise. We extend these insights by drawing attention to an important dimension of the how question that remains underexplored, namely, where such deliberation can or should be applied and explaining why this matters. In doing so, we disclose the complexity and messiness of social accounting processes, as well as their normative and political significance. We deploy political discourse theory to highlight the virtues of focusing on where value is constructed along the social accounting chain, illustrating our contribution with examples drawn from our experience conducting a Social Return on Investment (SROI) for a not-for-profit organization. We present and unpack key decision-junctures in the SROI process, demonstrating the plural and pluralizing character of these “moments of judgment” by showing how contestability and normativity enter the valuation process, aspects that are often obfuscated by an over-reliance on, and the rhetoric of, the technical aspects of quantification and monetization. By foregrounding the contingency and subjectivity embedded in valuation practices, we argue there is a need to navigate agonistically, deliberatively, and pragmatically their plural and complex character.

社会会计实践将价值归因于一个组织的活动,超越了传统的经济成功概念。在评估这些实践的优点时,我们认为,将我们的分析重点从评估什么和谁评估的问题扩展到评估如何执行的问题是有帮助的。社会会计文献已经探索了“如何问题”的一个关键方面,强调需要扩大利益相关者的投入,并在应用技术专长之外参与激烈的民主审议。我们通过提请注意仍然未得到充分探讨的“如何”问题的一个重要方面来扩展这些见解,即可以或应该在何处进行这种审议,并解释为什么这很重要。在这样做的过程中,我们揭示了社会会计过程的复杂性和混乱性,以及它们的规范性和政治意义。我们运用政治话语理论来强调关注社会会计链中价值构建的优点,并以我们为非营利组织进行社会投资回报(SROI)的经验为例说明我们的贡献。我们呈现并解析了SROI过程中的关键决策时刻,通过展示可争议性和规范性如何进入估值过程,展示了这些“判断时刻”的多元化和多元化特征,这些方面经常被过度依赖所混淆,以及量化和货币化的技术方面的修辞。通过强调评估实践中的偶然性和主观性,我们认为有必要对其多元和复杂的特征进行主动、审慎和务实的导航。
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引用次数: 0
Management Control Shaping Dialogues: Attaching Differences and Reducing the Scope of Dialogs and Pluralism 管理控制塑造对话:附加差异,缩小对话范围,多元化
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-09-30 DOI: 10.1111/faam.12417
Kim Eriksson, Anneli Häyrén, Eva Wittbom

In this article, we study how management control shapes dialogs among actors with different perspectives on the development of infrastructure in Sweden; that is, situations and events where management control “enters” dialogs and influences them. Building on agonistic pluralism and conducting a qualitative study, we identify two roles that management control has in shaping dialogs. One is that management controls attach differences to the dialog, and the other is that management reduces the scope of the dialog. These themes also highlight facilitating and shutting down pluralism and ideas of public value. This study contributes to the previous research that has called for taking pluralism seriously and exploring the role of management control in relation to public values, pluralism, and dialogs. This article provides an understanding of two roles that management control has in shaping dialogs: How ideas of different public values are facilitated and shut down, and how management control contributes to facilitating and shutting down pluralism.

在本文中,我们研究了管理控制如何影响对瑞典基础设施发展持不同观点的行动者之间的对话;也就是说,管理控制“进入”对话框并影响它们的情况和事件。在对抗多元主义的基础上,我们进行了定性研究,确定了管理控制在塑造对话方面的两个角色。一种是管理控制将差异附加到对话中,另一种是管理减少了对话的范围。这些主题还强调促进和关闭多元主义和公共价值观念。这项研究对之前的研究做出了贡献,该研究呼吁认真对待多元主义,并探索管理控制在公共价值观、多元主义和对话方面的作用。本文提供了对管理控制在形成对话中所扮演的两个角色的理解:如何促进和关闭不同公共价值观的想法,以及管理控制如何促进和关闭多元化。
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引用次数: 0
Risk Management in the Public Sector: A Comparative Analysis of Central Government Settings in France, Germany, and Italy 公共部门的风险管理:法国、德国和意大利中央政府设置的比较分析
IF 3.1 Q2 BUSINESS, FINANCE Pub Date : 2024-09-30 DOI: 10.1111/faam.12416
Léonard Gourbier, Silvia Iacuzzi, Emanuele Padovani, Iris Saliterer

In recent years, public organizations have come under increasing pressure to implement comprehensive risk management (RM) systems that are based on international frameworks and standards. However, little is known about whether different countries have addressed this issue in their regulatory strategies and how they have done so. To address this gap, this study conducts a cross-country analysis and introduces and applies an analytical framework to compare the different RM approaches adopted by the central governments of France, Germany, and Italy. This comparison sheds light on the regulatory landscape in the three largest countries in the European Union and reveals the diverse RM frameworks with varying focuses, drivers, designs, and levels of integration. Although each country has unique nuances in its approaches, commonality is the primary perception of risk as a threat. This stance, although understandable in the context of financial risks, calls for a shift toward viewing risk as an opportunity, thus promoting a balanced approach that goes beyond mere compliance.

近年来,公共组织面临越来越大的压力,需要实施基于国际框架和标准的综合风险管理(RM)系统。然而,对于不同国家是否在其监管战略中解决了这一问题以及它们是如何做到的,人们知之甚少。为了解决这一差距,本研究进行了一项跨国分析,并引入并应用了一个分析框架来比较法国、德国和意大利中央政府采用的不同RM方法。这一比较揭示了欧盟三个最大国家的监管格局,并揭示了具有不同重点、驱动因素、设计和集成水平的不同RM框架。虽然每个国家的做法都有独特的细微差别,但共同性是将风险视为威胁的主要看法。这种立场虽然在金融风险的背景下是可以理解的,但它要求将风险视为机遇,从而促进一种超越单纯合规的平衡方法。
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引用次数: 0
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Financial Accountability & Management
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