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Empowering Leadership, Social Support, and Job Crafting in Public Organizations: A Multilevel Study 公共组织中的授权领导、社会支持和工作塑造:一项多层次研究
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-09-01 DOI: 10.1177/0091026019873681
Mieke Audenaert, B. George, R. Bauwens, A. Decuypere, Anne-Marie K Descamps, Jolien Muylaert, R. Ma, Adelien Decramer
The public sector requires job crafting from employees so that they can better cope with overdemanding jobs due to layer upon layer of public management reforms. Simultaneously, however, red tape and austerity constrain job autonomy. This study therefore tests how job crafting can be fostered in public organizations by studying social resources at work and, specifically, empowering leadership and social support. Multilevel analyses based on survey data from 1,059 nurses in 67 public elderly care organizations in Flanders, Belgium, show that empowering leadership and social support contribute to job crafting and, simultaneously, strengthen each other’s contribution. Additional analyses showed that empowering leadership, social support, as well as their interaction have differential relations vis-à-vis the different dimensions of job crafting. The implications for public management are discussed.
公共部门为了更好地应对因层层公共管理改革而过度繁重的工作,需要员工们创造工作。然而,与此同时,繁文缛节和财政紧缩限制了工作自主权。因此,本研究通过研究工作中的社会资源,特别是授权领导和社会支持,来测试如何在公共组织中培养工作塑造。基于对比利时法兰德斯67家公共老年护理机构的1059名护士的调查数据进行的多层次分析表明,授权领导和社会支持有助于制定工作,同时加强彼此的贡献。进一步的分析表明,授权领导,社会支持,以及他们的相互作用有不同的关系-à-vis工作制作的不同维度。讨论了对公共管理的影响。
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引用次数: 27
Mixed Feelings? Comparing the Effects of Perceived Red Tape and Job Goal Clarity on HRM Satisfaction and Organizational Commitment Across Central Government, Government Agencies, and Businesses 心情复杂?比较感知繁文缛节和工作目标明确性对中央政府、政府机构和企业人力资源管理满意度和组织承诺的影响
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-09-01 DOI: 10.1177/0091026019878204
R. Blom
In the past decades, increasing attention in the public sector has been paid to the relationship between human resource management (HRM) practices and organizational commitment. The bureaucratic structure of public organizations has often been mentioned to have a negative impact on this relationship. To reduce red tape and increase goal clarity, governments worldwide have created semi-autonomous agencies that operate at arm’s length, expecting that they would operate under more business-like conditions with positive effects on organizational commitment. In this study, these positive expectations were tested using groups of employees working at central government, two types of agencies, and businesses. Using multigroup structural equation modeling with a Dutch data set containing 2,432 respondents, the findings provide little support for the notion that agencies are similar to businesses in terms of bureaucracy and ways to stimulate employee commitment, and even indicate that some agencies are more bureaucratic than central government.
在过去的几十年里,公共部门越来越关注人力资源管理实践与组织承诺之间的关系。公共组织的官僚结构经常被提及对这种关系产生负面影响。为了减少繁文缛节,提高目标的明确性,世界各地的政府都建立了半自治机构,与之保持一定距离,期望它们能在更像商业的条件下运作,对组织承诺产生积极影响。在这项研究中,这些积极的期望是通过在中央政府、两种类型的机构和企业工作的员工群体进行测试的。使用包含2432名受访者的荷兰数据集进行的多组结构方程建模,研究结果几乎没有支持机构在官僚作风和激励员工承诺的方式方面与企业相似的观点,甚至表明一些机构比中央政府更官僚。
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引用次数: 16
Does Perceptions of Organizational Prestige Mediate the Relationship Between Public Service Motivation, Job Satisfaction, and the Turnover Intentions of Federal Employees? 组织声誉感知是否在公共服务动机、工作满意度和联邦雇员离职意向之间起到中介作用?
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-08-28 DOI: 10.1177/0091026020952818
Leonard Bright
Public opinion polls consistently suggest that government employment is not considered to be highly prestigious by most Americans. These negative images are likely to stifle the public sector’s recruitment and retention efforts. Scholars have suggested that individuals with high levels of public service motivation (PSM) are better equipped to work in these environments, yet no studies can be found that have directly explored the relationships between PSM and the perceptions that public employees hold regarding the images that citizens hold of their organizations. This article sought to fill this gap in the literature by exploring the extent to which perceptions of organizational prestige (POP) mediate the relationship between PSM and the job satisfaction and turnover intentions of public employees. Using a sample of federal employees working for the Transportation Security Administration in Oregon, this study found that POP fully mediated the relationship between PSM and turnover intentions and partially mediated the relationship between PSM and job satisfaction. The implications of these findings are discussed.
民意调查一致表明,大多数美国人并不认为政府工作很有声望。这些负面形象可能会扼杀公共部门的招聘和留住努力。学者们认为,具有高水平公共服务动机(PSM)的个人更适合在这些环境中工作,但没有研究直接探讨PSM与公共雇员对公民对其组织的形象的看法之间的关系。本文试图通过探索组织威望(POP)的感知在多大程度上调解PSM与公共雇员的工作满意度和离职意向之间的关系来填补这一空白。本研究以俄勒冈州运输安全管理局联邦雇员为样本,发现POP在离职意向与离职意向之间具有完全中介作用,在离职意向与工作满意度之间具有部分中介作用。讨论了这些发现的意义。
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引用次数: 21
An Overlooked Cost of Contracting Out: Evidence From Employee Turnover Intention in U.S. Federal Agencies 被忽视的外包成本:来自美国联邦机构员工流动意向的证据
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-08-10 DOI: 10.1177/0091026020944558
G. Lee, Sergio Fernandez, Shinwoo Lee
Contracting out has long been used in all levels of government in the United States, with federal contract spending increasing 8% to 9% annually since 2015. The literature on contracting out has examined the impact of this practice on the work-related attitudes and motivation of public employees who have transitioned to work for private contractors. However, we understand very little about the effects of contracting out on the overwhelming number of public employees who are not displaced. Given the importance of work-related attitudes and turnover for organizations, this study explores the potential consequences of contracting out for employee turnover intention over a period of several years. The results of panel data analyses suggest that an increase in contracting activity in federal agencies increases the employee turnover intention rate. Contracting out also impacts employee turnover intention indirectly through its influence on job satisfaction.
长期以来,美国各级政府一直采用外包的方式,自2015年以来,联邦合同支出每年增长8%至9%。关于外包的文献已经研究了这种做法对已经过渡到私人承包商工作的公共雇员的工作态度和动机的影响。然而,我们对外包对大量没有失业的公共雇员的影响知之甚少。鉴于工作态度和员工离职对组织的重要性,本研究探讨了外包对员工离职意向的潜在影响。面板数据分析的结果表明,联邦机构中承包活动的增加增加了员工离职意愿率。外包也通过对工作满意度的影响间接影响员工离职意愿。
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引用次数: 13
The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea 情商在情感劳动与工作满意度关系中的动态作用——中韩公共服务比较研究
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-08-06 DOI: 10.1177/0091026020946476
Xiaojun Lu, Hyun Jung Lee, Seung-Bum Yang, M. Song
Today, research on emotional labor in public service has been growing both in China and South Korea; however, few studies have explored the management–performance relationship between countries with similar cultures. This study provides a new case for the comparative public management domain by conducting empirical research on two countries with similar cultures and clarifying the existing literature on the relationship between the dimensions of emotional labor and job satisfaction with emotional intelligence as the mediating role. Samples from public service employees were collected. The findings reveal that, among the dimensions of emotional intelligence, emotional self-regulation emerges as the sole important mediating variable in the relationship between the two countries.
如今,对公共服务中的情绪劳动的研究在中国和韩国都有所发展;然而,很少有研究探讨具有相似文化的国家之间的管理与绩效关系。本研究以两个文化相近的国家为研究对象,以情绪智力为中介,对情绪劳动与工作满意度各维度关系的文献进行梳理,为比较公共管理领域提供了新的研究视角。从公共服务人员中收集样本。研究结果表明,在情绪智力的维度中,情绪自我调节成为两国关系中唯一重要的中介变量。
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引用次数: 8
Public Service Motivation and Employee Change-Supportive Intention: Utilizing the Theory of Planned Behavior 公共服务动机与员工变革支持意向:基于计划行为理论
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-07-27 DOI: 10.1177/0091026020934515
Hemin Ali Hassan, Xiaodong Zhang, A. Ahmad, Bangcheng Liu
Implementing change is considered as a difficult task for public organizations. Some individual dispositional factors have been suggested to influence recipient responses to change in public organizations. Past research has shown a link between public service motivation (PSM) and employee positive responses to organizational change. However, the psychological processes underlining this relationship are not specified. Building on the PSM theory and the theory of planned behavior (TPB), this study examines the role of psychological variables (attitude, subjective norm, and perceived behavioral control) in mediating the relationship between PSM and change-supportive intention. A sample of 143 employees is collected from a public university in the Kurdistan Region of Iraq that was going through a change initiative. The results revealed that PSM predicts change-supportive intention, and the relationship between PSM and change-supportive intention is mediated by change-related attitude and subjective norm. The implications of the findings for theory and practice are discussed.
实施变革被认为是公共组织的一项艰巨任务。一些个人倾向因素被认为会影响接受者对公共组织变革的反应。过去的研究表明,公共服务动机(PSM)与员工对组织变革的积极反应之间存在联系。然而,强调这种关系的心理过程并没有具体说明。在PSM理论和计划行为理论的基础上,本研究考察了心理变量(态度、主观规范和感知行为控制)在PSM和改变支持意图之间的中介作用。来自伊拉克库尔德斯坦地区一所公立大学的143名员工样本正在进行变革。结果表明,PSM可以预测改变支持意向,而PSM与改变支持意向之间的关系是由改变相关态度和主观规范介导的。讨论了研究结果对理论和实践的启示。
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引用次数: 21
Ethical Climate and Whistleblowing Intentions: Testing the Mediating Roles of Public Service Motivation and Psychological Safety Among Local Government Employees 道德氛围与举报意愿:检验地方政府雇员公共服务动机和心理安全的中介作用
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-07-24 DOI: 10.1177/0091026020944547
Wisanupong Potipiroon, Achakorn Wongpreedee
Local governments in several developing countries are plagued with corruption. This study draws attention to the role of organizational ethical climate in promoting whistleblowing intentions among local government employees and asks whether public service motivation (PSM) and perceptions of psychological safety mediate this relationship. Based on survey data of 365 employees in 40 local governments in Thailand, our multilevel analysis confirms that the relationships between ethical climate and internal and external whistleblowing intentions were indirect. In particular, psychological safety was found to play a mediating role at both the individual and organizational levels of analysis, whereas the mediating role of PSM was observed only at the individual level. The findings also revealed the presence of “collective PSM” at the organizational level, which in turn helped to facilitate external whistleblowing intentions. This research unveils the importance of individual- and organization-level factors in the whistleblowing decision-making process.
一些发展中国家的地方政府深受腐败的困扰。本研究提请注意组织伦理氛围在促进地方政府雇员举报意愿方面的作用,并询问公共服务动机(PSM)和心理安全感是否介导了这种关系。基于对泰国40个地方政府365名员工的调查数据,我们的多层次分析证实,道德氛围与内部和外部举报意图之间的关系是间接的。特别是,心理安全在个人和组织层面的分析中都发挥着中介作用,而PSM的中介作用仅在个人层面观察到。调查结果还揭示了组织层面存在“集体PSM”,这反过来又有助于促进外部告密意图。本研究揭示了个人和组织层面因素在举报决策过程中的重要性。
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引用次数: 21
Street-Level Bureaucrats’ Work Engagement: Can Public Managers’ Servant-Leader Orientation Make a Difference? 街道官僚的工作参与:公共管理者的仆人式领导取向能有所作为吗?
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-07-24 DOI: 10.1177/0091026020941043
D. Shim, H. Park, Jaeduk Keum, Sangmook Kim
The present study examines the antecedents of street-level bureaucrats’ work engagement. In particular, this study investigates whether a work-unit manager’s servant-leader orientation may, directly or indirectly, contribute to increasing subordinates’ work engagement by shaping employees’ resources (i.e., job autonomy, goal specificity, public service motivation [PSM], and organizational trust). Data collected from 416 street-level bureaucrats in Korean local government agencies and the analyzed results show that work-unit managers’ servant-leader orientation indirectly influence employees’ work engagement by developing employees’ positive perceptions and attitudes.
本研究考察了街道级官员参与工作的前因。特别是,本研究调查了工作单位经理的仆人领导取向是否可以通过塑造员工的资源(即工作自主性、目标特异性、公共服务动机[PSM]和组织信任),直接或间接地有助于提高下属的工作参与度。从韩国地方政府机构416名街道级官员收集的数据和分析结果表明,工作单位经理的仆人领导取向通过培养员工的积极认知和态度,间接影响员工的工作敬业度。
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引用次数: 11
Political Skill and Role Overload as Antecedents of Innovative Work Behavior in the Public Sector 政治技能和角色过载是公共部门创新工作行为的前提
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-07-18 DOI: 10.1177/0091026019863450
N. Clarke, M. Higgs
We draw upon the theory of Conservation of Resources (COR) in positing political skill and role overload as influencing perceptions of either resource loss or conservation not previously studied in innovative work behavior. Based on a survey of 249 junior doctors in the United Kingdom, we found that role overload not only had direct positive effects on innovative work behavior but also negatively affects innovative work behavior, mediated through its effects on perceived organizational support. Political skill was positively associated with innovative work behavior, mediated through role-breadth self-efficacy. Our findings support a growing body of literature suggesting that engaging in innovative work behavior is a problem-focused coping strategy to deal with job demands and stressors. Current theorizing that job demands can have positive effects on innovative work behavior needs to be reconsidered given alternative negative effects suggested by COR.
我们借鉴了资源保护理论(COR),认为政治技能和角色过载会影响对资源损失或保护的感知,而这在创新工作行为中是以前没有研究过的。基于对英国249名初级医生的调查,我们发现角色过载不仅对创新工作行为有直接的积极影响,而且通过对感知组织支持的影响对创新工作表现也有负面影响。政治技能与创新工作行为呈正相关,通过角色广度自我效能感进行中介。我们的研究结果支持了越来越多的文献,这些文献表明,从事创新的工作行为是一种以问题为中心的应对策略,可以应对工作需求和压力。鉴于COR提出的其他负面影响,目前关于工作需求会对创新工作行为产生积极影响的理论需要重新考虑。
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引用次数: 19
The Impact of Predisposed Traits and Organizational Factors on the U.S. Federal Employee Perception of Whistleblowing 倾向特质与组织因素对美国联邦雇员举报认知的影响
IF 3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Pub Date : 2020-07-16 DOI: 10.1177/0091026020938828
Myungjung Kwon, S. Jeon, Yuan Ting
Whistleblowers play a critical role in revealing organizational wrongdoing. Even after the passage of the 1989 Whistleblower Protection Act and the 2012 Whistleblower Protection Enhancement Act, numerous studies find that public employees are still reluctant to report wrongdoing due to various forms of retaliation. Drawing on insights from a framework of predisposition and environmental perspectives, this study examines which type of factors—predisposed characteristics or organizational/environmental factors—are more influential and consistent in increasing the favorable perception of public employees about whistleblowing. To test the model, this study uses multiple waves of data including the 2013, 2014, 2015, and 2016 Federal Employee Viewpoint Surveys to perform agency-level analyses. The findings suggest that organizational/environmental factors increase favorable federal employee perception of whistleblowing over time while predisposed characteristics show inconsistent influence.
举报人在揭露组织不法行为方面发挥着关键作用。即使在1989年的《举报人保护法》和2012年的《举报人保护加强法》通过后,大量研究发现,由于各种形式的报复,公职人员仍然不愿意举报不当行为。根据易感性和环境视角框架的见解,本研究考察了哪种类型的因素——易感性特征或组织/环境因素——在增加公职人员对举报的好感方面更有影响力和一致性。为了检验该模型,本研究使用了包括2013年、2014年、2015年和2016年联邦雇员观点调查在内的多波数据来进行机构层面的分析。研究结果表明,随着时间的推移,组织/环境因素会增加联邦雇员对举报的好感,而倾向特征的影响则不一致。
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引用次数: 7
期刊
Public Personnel Management
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