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Guest Editorial: Luxury Branding – Strategy, Innovation and Sustainability 嘉宾评论:奢侈品品牌——战略、创新和可持续发展
IF 6 Q2 BUSINESS Pub Date : 2021-10-11 DOI: 10.1177/18393349211052617
Isaac Cheah, Anwar Sadat Shimul, J. Parker
Welcome to the Australasian Marketing Journal Special Issue, ‘Luxury branding: strategy, innovation and sustainability’. Luxury brands have spent decades turning design, aspiration and high-quality goods into multi-billion dollar industry. However, the coronavirus pandemic changed it all in a few short months. As a result, a major pivot is underway in the luxury marketplace as global brands and start-ups will need to rethink what luxury means to a highly coveted consumer and more importantly how to manage and adapt to rapidly changing preferences and a technologically-driven dynamic marketplace. A much stronger focus on sustainable luxury is needed to help protect the environment, increase care for animals and reuse or recycle wherever possible. However, it is also necessary because of a radical change in consumer expectations. Concurrently, promoting and selling luxury products via ever-evolving digital marketing channels is also increasingly paramount for brands to engage digitally-native and tech-savvy audiences, which inherently mandates the adoption of innovative digital tools and methods in everyday tasks. These factors are highly important for luxury brands and businesses as they weather and adapt to the Covid-19 crisis and its as-yet unrealised long-term consequences. Luxury will be redefined and expanded to mean more than it used to and, consequently, so will the competitive and consumer landscape. With these impending and imposing challenges in mind, this special issue presents seven papers that examine different aspects of luxury branding that will help guide academics’ and practitioners’ thinking as they navigate these uncertain waters. This issue opens with an article by Workman and Lee (2021), who propose a working definition of non-luxury product brand charisma and examine a non-luxury product brand charisma scale that had been adapted from a generic human charisma scale within the contextual framework of consumer–brand relationships incorporating the variables of gender, brand category (mass market vs. masstige) and related brand variables (brand engagement, brand love and brand prestige). Findings of this study provide evidence that all brands have charisma to some degree. Marketers might use this insight as they strive to create consumer–brand relationships within masstige and mass market brand categories. Following this, across two studies, Lim et al. (2021) investigate how green messages in advertisements conveying a firm’s commitment to the environment can effectively influence consumer attitudes and behavioural intentions. Further, this study examines the psychological mechanism underlying such an effect. The results of two studies show that firms’ eco-friendly efforts as revealed in advertisements for luxury products generate favourable attitudes in consumers and increase their behavioural intentions more than firms’ eco-friendly efforts as revealed in advertisements for mass products. The findings suggest that fast fashion
欢迎来到澳大利亚营销杂志特刊,“奢侈品品牌:战略,创新和可持续发展”。奢侈品牌花了几十年的时间,把设计、抱负和高品质的商品变成了价值数十亿美元的产业。然而,冠状病毒大流行在短短几个月内改变了这一切。因此,奢侈品市场正在发生重大转变,全球品牌和初创企业需要重新思考奢侈品对高度觊觎的消费者意味着什么,更重要的是,如何管理和适应快速变化的偏好和技术驱动的动态市场。我们需要更加关注可持续奢侈品,以帮助保护环境,增加对动物的照顾,并尽可能地重复使用或回收。然而,这也是必要的,因为消费者的期望发生了根本性的变化。与此同时,通过不断发展的数字营销渠道推广和销售奢侈品,对于品牌吸引数字原生和精通技术的受众也变得越来越重要,这必然要求在日常工作中采用创新的数字工具和方法。这些因素对于奢侈品牌和企业来说非常重要,因为它们正在经受和适应新冠肺炎危机及其尚未实现的长期后果。奢侈品将被重新定义和扩展,意味着比过去更多的东西,因此,竞争和消费环境也将如此。考虑到这些迫在眉睫的挑战,本期特刊提供了七篇论文,从不同的角度审视奢侈品品牌,有助于指导学者和从业者在这些不确定的水域中航行时的思考。本期以Workman和Lee(2021)的一篇文章开头,他们提出了非奢侈品品牌魅力的工作定义,并研究了非奢侈品品牌魅力量表,该量表改编自消费者-品牌关系背景框架内的通用人类魅力量表,该量表包含性别变量、品牌类别(大众市场vs.大众)和相关品牌变量(品牌参与、品牌爱和品牌声望)。本研究的结果提供了证据,所有的品牌都有一定程度的魅力。营销人员可能会利用这种洞察力,因为他们努力在大众和大众市场品牌类别中创造消费者-品牌关系。在此之后,Lim等人(2021)在两项研究中调查了广告中的绿色信息如何传达公司对环境的承诺,从而有效地影响消费者的态度和行为意图。此外,本研究探讨了这种影响背后的心理机制。两项研究的结果表明,奢侈品广告中显示的企业环保努力比大众产品广告中显示的企业环保努力更能让消费者产生好感,并增加他们的行为意愿。研究结果表明,快时尚品牌应该把重点放在建立信任上,而不是增加其绿色信息的说服力。Phau等人(2021)的后续文章在控制动机加工的影响的同时,通过不同水平的一致性和典型性,研究了延伸对品牌人格的积极和消极互惠效应。研究结果表明,品牌人格稀释既发生在对不一致信息的反应中,也发生在对一致信息的反应中。本文建议,品牌管理者需要确保延伸品类与母品牌一致,以最大限度地降低品牌个性稀释的风险。Vincent和Gaur(2021)的以下文章研究了消费者使用衣柜共享服务来满足他们对奢侈时尚品牌的渴望的动机。主题分析程序分六个阶段进行。结果表明,人们共用衣柜的动机主要有八类:时尚创新、享乐体验、经济、可持续性、实用性、社会性、独特性需求和无所有权负担。作者建议,合作的时尚消费平台应该在促销活动中定位他们的服务产品,以反映时尚创新者的生活方式(例如,不断变化的时尚感)和他们的价值观(例如,从不重复穿同一件衣服)。Cooper等人(2021)的下一篇文章将在奢侈企业传统品牌的背景下研究传统品牌悖论的管理。Paspaley、Huka Lodge和Percy Marks这三个案例为通过战略品牌管理解决品牌悖论提供了证据。该研究为管理层如何保持品牌的真实核心并创新地扩展品牌遗产提供了见解,并开发了一个由三部分组成的战略奢侈品牌遗产管理框架。然后朱洛等人。 (2021)描述了一个离散选择实验,研究了奢侈品最大的细分市场——中国消费者的奢侈品偏好。作者提出并测试了一个理论模型,该模型研究了产品特征(标志突出、价格和品牌)、同伴的态度和行为以及其他个人特征如何影响消费者对奢侈品包的选择。这篇论文建议,奢侈品牌或许可以通过审视是否可以通过增加一个品牌微妙但具有可识别设计特征的高价产品线来扩展其品牌价值,以满足那些不想要奢侈品品牌的消费者的愿望
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引用次数: 0
An Indigenous Perspective of the Australasian Marketing Academy 澳大利亚营销学院的本土视角
IF 6 Q2 BUSINESS Pub Date : 2021-10-05 DOI: 10.1177/18393349211048246
M. Raciti
This paper is a provocation, and its purpose is to give voice and visibility to Aboriginal and Torres Strait peoples in the Australasian marketing academy. Aboriginal and Torres Strait Islander peoples are the First Australians and, like other marginalised groups, are largely invisible in marketing’s discourse. This paper is unapologetic in its truth-telling. The marketing academy in Australia is monocultural. In pursuit of generalisability, marketing research has silenced those outside of the ‘mainstream’; relegating articles by, with and for Indigenous peoples to special section enclaves (like this) at best, but it is more likely editors direct such papers to non-mainstream outlets because they cannot find reviewers with expertise outside of the dominant culture. These practices in and of themselves speak volumes of the Northern/Western knowledge system that dominates marketing. It exemplifies epistemicide, being the non-inclusion or dismissing of Indigenous knowledges and perspectives and foregrounds the need for the decolonisation of marketing in Australia. This paper asks you, the reader, to become uncomfortable and be brutally honest, if only with yourself, as to your blind spots, assumptions, avoidance, rhetoric and essentialist understandings of Australia’s First Nation peoples that furnish your professional perspective and practice. Furthermore, this paper challenges the ANZMAC Executive Committee, Fellows and community to elevate their professional practice voluntarily and authentically with regards to Aboriginal and Torres Straits Islander peoples.
这篇论文是一种挑衅,其目的是让澳大拉西亚营销学院的原住民和托雷斯海峡人有发言权和知名度。原住民和托雷斯海峡岛民是第一批澳大利亚人,与其他边缘化群体一样,他们在营销话语中基本上是隐形的。这篇论文在讲真话方面毫无歉意。澳大利亚的营销学院是单一文化的。为了追求通用性,市场营销研究让那些“主流”之外的人噤声;将由土著人民撰写、与土著人民合作以及为土著人民撰写的文章降级为专区飞地(像这样),但编辑更有可能将此类论文定向到非主流媒体,因为他们找不到在主流文化之外具有专业知识的审稿人。这些实践本身就充分说明了主导营销的北方/西方知识体系。它体现了对土著知识和观点的不包容或排斥,并预示了澳大利亚营销非殖民化的必要性。这篇论文要求你,读者,对你对澳大利亚第一民族的盲点、假设、回避、修辞和本质主义理解感到不舒服,即使只是对自己,也要非常诚实,这些都为你的专业观点和实践提供了依据。此外,本文件还要求ANZMAC执行委员会、研究员和社区自愿、真实地提升他们对原住民和托雷斯海峡岛民的专业实践。
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引用次数: 12
Artificial Intelligence, Marketing, and the History of Technology: Kranzberg’s Laws as a Conceptual Lens 人工智能、市场营销和技术史:作为概念透镜的克兰茨伯格定律
IF 6 Q2 BUSINESS Pub Date : 2021-09-22 DOI: 10.1177/18393349211044175
C. Pitt, Jeannette Paschen, Jan H. Kietzmann, L. Pitt, Erol Pala
Killer applications, or killer apps, are technology applications that profoundly change the way any society thinks, works, and functions. This paper explores Artificial Intelligence (AI) as a killer app, with specific application to marketing. Specifically, this paper employs the lens of technology history to explore the relationship between marketing and AI. Using Kranzberg’s six laws of technology, this paper sheds light on all manner of innovations, how technologies have shaped and impacted society, and how marketers can respond to this. This inquiry offers two main contributions: First, it suggests a number of implications for marketing practice and scholars, derived from each of Kranzberg’s laws. These suggestions are intended to guide marketing practice when implementing or using AI. In addition, this article offers a number of research directions that might be fruitful and important areas for investigation in future scholarly work regarding technology’s impact among marketing scholars.
杀手级应用程序,或称杀手级应用,是一种技术应用程序,它深刻地改变了任何社会的思维、工作和功能。本文探讨了人工智能(AI)作为一款杀手级应用程序,在营销中的具体应用。具体而言,本文运用技术史的视角来探索营销与人工智能之间的关系。本文利用克兰茨伯格的技术六定律,揭示了各种创新,技术如何塑造和影响社会,以及营销人员如何应对。这项研究提供了两个主要贡献:首先,它对营销实践和学者提出了一些启示,这些启示源于克兰茨贝格的每一条定律。这些建议旨在指导在实施或使用人工智能时的营销实践。此外,本文还提供了一些研究方向,这些方向可能是未来学术工作中关于技术在营销学者中影响的富有成果和重要的调查领域。
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引用次数: 6
Slogans With Negations’ Effect on Sustainable Luxury Brand 广告语对可持续奢侈品牌的负面影响
IF 6 Q2 BUSINESS Pub Date : 2021-09-22 DOI: 10.1177/18393349211046633
F. Septianto, Joya A. Kemper, Gavin Northey
The integration of sustainability within luxury brands is of increasing concern to practitioners and academics alike. Thus, it is important to consider how brands can develop effective communication strategies to promote sustainable luxury brands, particularly among an increasingly skeptical consumer base. This research thus investigates the impact of advertising slogans with negations (vs. affirmations) in this regard. Three experimental studies show that advertising slogans with negations (vs. affirmations) increase brand trustworthiness (Studies 1 and 3) and favorable brand attitudes (Studies 1 and 2) among consumers with high levels of skepticism. Notably, this effect is driven by an increased cognitive flexibility (Study 3). The findings of this research can assist sustainable luxury brand managers in developing effective communication strategies to increase favorable consumer responses to sustainable luxury brands.
奢侈品牌的可持续性整合越来越受到从业者和学者的关注。因此,重要的是要考虑品牌如何制定有效的沟通策略来推广可持续的奢侈品牌,特别是在日益怀疑的消费者群体中。因此,本研究调查了广告语的否定(相对于肯定)在这方面的影响。三项实验研究表明,在高度怀疑的消费者中,带有否定(相对于肯定)的广告口号增加了品牌可信度(研究1和3)和有利的品牌态度(研究1和2)。值得注意的是,这种效应是由认知灵活性的增加所驱动的(研究3)。本研究的发现可以帮助可持续奢侈品牌经理制定有效的沟通策略,以增加消费者对可持续奢侈品牌的好感。
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引用次数: 1
(Re)Gaining Our Voice: Future of Marketing in Australasia (Re)获得我们的声音:澳大拉西亚市场营销的未来
IF 6 Q2 BUSINESS Pub Date : 2021-08-18 DOI: 10.1177/18393349211039100
Jodie Conduit, V. Lu, E. Veer
Marketing academia in Australasia is facing unprecedented challenges to ensure the relevance and impact in modern business practices and public policy making. This crisis in identity and professional pressures suggest we must pay significant attention to nurturing the mental, emotional, and social well-being of academics; protecting those most vulnerable; and championing our cause. To be at the forefront of institutional decision-making, the academy must act decisively and proactively. In this commentary, we argue that the future shape of the academy will require collective engagement of academics within the Australasian community, driven by a shared vision with society embedded as the central tenant of universities around which research and education activities are focused. Individual alignment with this vision will be fundamental, facilitated by collaborative ways of working and shared resource investments across universities, businesses, and society. For this future vision to be realized, aligned institutional frameworks (i.e., performance metrics and measurement) need to be developed in a manner that enhances academic well-being going forward.
营销学术界在澳大拉西亚正面临着前所未有的挑战,以确保在现代商业实践和公共政策制定的相关性和影响。这种身份危机和职业压力表明,我们必须非常重视培养学者的精神、情感和社会福祉;保护最弱势群体;支持我们的事业。要站在机构决策的前沿,学院必须采取果断和积极的行动。在这篇评论中,我们认为,学院的未来形态将需要澳大拉西亚社区学者的集体参与,在共同愿景的推动下,社会作为大学研究和教育活动的中心租户。个人与这一愿景的一致将是基本的,协作的工作方式和跨大学、企业和社会的共享资源投资将促进这一愿景。为了实现这一未来愿景,需要以提高学术福祉的方式制定一致的机构框架(即绩效指标和测量)。
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引用次数: 12
Specificity of CSR Ties That (Un)Bind Brand Attachment 企业社会责任纽带的特殊性,即(不)绑定品牌依恋
IF 6 Q2 BUSINESS Pub Date : 2021-08-06 DOI: 10.1177/18393349211030699
Fernanda M. Romano, Alua Devine, Liudmila Tarabashkina, G. Soutar, P. Quester
Corporate social responsibility (CSR) influences brand personality, trust, firm attitudes, and purchase intentions. Yet, little attention has been paid to its effects on brand attachment. This study integrated message specificity, self-identity, and attachment theories to explain how socially responsible communication can be used to influence brand attachment. We show that CSR boosted brand attachment when messages contained specific (rather than generic) information that fostered positive brand elaborations, but eroded it when specific information was interpreted negatively. This effect was present only when socially responsible engagement was personally relevant to consumers, pointing to significant variations in message effectiveness. CSR was also more effective when firms announced socially responsible support for the first time and less effective when firms already had a CSR track record, pointing to a ceiling effect.
企业社会责任(CSR)影响品牌个性、信任、企业态度和购买意愿。然而,人们很少关注它对品牌依恋的影响。本研究综合了信息特异性、自我认同和依恋理论,解释了社会责任沟通如何影响品牌依恋。我们发现,当信息中包含特定(而非通用)信息,促进了积极的品牌阐述时,企业社会责任会增强品牌依恋,但当特定信息被负面解读时,会削弱品牌依恋。只有当对社会负责的参与与消费者个人相关时,这种影响才会出现,这表明信息有效性存在显著差异。当企业首次宣布对社会负责的支持时,企业社会责任也更有效,而当企业已经有企业社会责任记录时,则效果较差,这表明存在上限效应。
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引用次数: 1
Disciplined Vision Casting: A Method for Exploring Possible Futures in the Era of the UN Sustainable Development Goals 有纪律的愿景铸造:探索联合国可持续发展目标时代可能的未来的方法
IF 6 Q2 BUSINESS Pub Date : 2021-08-06 DOI: 10.1177/18393349211037139
Edward Ramírez, S. Tajdini
This conceptual essay introduces Disciplined Vision Casting (DVC) as a new method for exploring alternative futures. Drawing on scenario planning, introspection, and creative writing, DVC casts a set of future scenarios, based on a combination of guiding uncertainties found in the literature. Marketing scholars stand to benefit from leveraging DVC as it provides them with a laboratory for exploring undiscovered contexts and circumstances that may challenge widely held beliefs. DVC allows the researcher to cross the interdisciplinary barriers to study the confluence of a variety of technological and economic forces on society. As such, this novel method of projecting into the future offers the researchers a stimulus for theory development and a low-cost and readily implementable method of foreseeing potential future events, thus assisting them as they reimagine the discipline in the era of UN Sustainable Development Goals and other global sustainability initiatives.
这篇概念性文章介绍了有纪律的视觉铸造(DVC)作为一种探索替代未来的新方法。DVC利用场景规划、内省和创造性写作,根据文献中发现的指导性不确定性组合,塑造了一组未来场景。营销学者将从DVC中受益,因为它为他们提供了一个实验室,用于探索可能挑战广泛持有的信念的未发现的背景和环境。DVC使研究人员能够跨越跨学科的障碍,研究各种技术和经济力量对社会的影响。因此,这种预测未来的新方法为研究人员提供了一种理论发展的刺激,以及一种低成本且易于实施的预测未来潜在事件的方法,从而帮助他们在联合国可持续发展目标和其他全球可持续发展倡议的时代重新构想这一学科。
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引用次数: 2
Artificial Intelligence (AI): Revolutionizing Digital Marketing 人工智能:数字化营销的革命
IF 6 Q2 BUSINESS Pub Date : 2021-08-01 DOI: 10.1177/18393349211037684
P. van Esch, J. Stewart Black
Artificial intelligence (AI)-enabled digital marketing is revolutionizing the way organizations create content for campaigns, generate leads, reduce customer acquisition costs, manage customer experiences, market themselves to prospective employees, and convert their reachable consumer base via social media. Real-world examples of organizations who are using AI in digital marketing abound. For example, Red Balloon and Harley Davidson used AI to automate their digital advertising campaigns. However, we are early in the process of both the practical application of AI by firms broadly and by their marketing functions in particular. One could argue that we are even earlier in the research process of conceptualizing, theorizing, and researching the use and impact of AI. Importantly, as with most technologies of significant potential, the application of AI in marketing engenders not just practical considerations but ethical questions as well. The ability of AI to automate activities, that in the past people did, also raises the issue of whether marketing professionals will embrace AI as a means to free them from more mundane tasks to spend time on higher value activities, or will they view AI as a threat to their employment? Given the nascent nature of research on AI at this point, the full capabilities and limitations of AI in marketing are unknown. This special edition takes an important step in illuminating both what we know and what we yet need to research.
人工智能(AI)支持的数字营销正在彻底改变组织为活动创建内容、产生潜在客户、降低客户获取成本、管理客户体验、向潜在员工推销自己,以及通过社交媒体转换可接触的消费者群的方式。组织在数字营销中使用人工智能的真实例子比比皆是。例如,红气球和哈雷戴维森利用人工智能实现了数字广告活动的自动化。然而,我们正处于企业广泛应用人工智能的早期阶段,尤其是在其营销职能方面。有人可能会说,我们甚至更早地进入了对人工智能的使用和影响进行概念化、理论化和研究的研究过程。重要的是,与大多数具有重大潜力的技术一样,人工智能在营销中的应用不仅会产生实际考虑,还会产生伦理问题。人工智能自动化活动的能力,就像过去人们所做的那样,也提出了一个问题,即营销专业人士是否会接受人工智能,将其从更平凡的任务中解放出来,将时间花在更高价值的活动上,还是会将人工智能视为对就业的威胁?鉴于目前人工智能研究的萌芽性质,人工智能在营销中的全部能力和局限性尚不清楚。这个特别版在阐明我们所知道的和我们还需要研究的方面迈出了重要的一步。
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引用次数: 24
A Guide to the Bayesian Analysis of Consumer Behavior Experiments With BANOVA Using Worked Examples 消费者行为实验的贝叶斯分析指南与BANOVA使用工作实例
IF 6 Q2 BUSINESS Pub Date : 2021-07-31 DOI: 10.1177/18393349211034169
M. Wedel, A. Kopyakova
This article provides a step-by-step guide for the analysis of experiments using Bayesian methods, using the BANOVA R package. We provide two worked examples. First, we reanalyze data from research by Romano and Balliet, which examined reciprocity and conformity as alternative mechanisms for cooperation between partners. The study has a between-subjects design and Poisson dependent variable, and we use Bayesian floodlight analysis to explore the interaction between reciprocity/conformity and two continuous covariates. Second, we reanalyze data from a study by Perfecto, Donnelly, and Critcher, who investigated whether mental simulation could be the psychological mechanism that explains how people make volume judgments of three-dimensional objects. The study has a mixed between- and within-subjects design with a Normal dependent variable, and we use Bayesian simple effects to explore the interactions between mental simulation and the shape and orientation of cups. The applications demonstrate the versatility of BANOVA (Bayesian Analysis of Variance) in analyzing a wide range of experimental designs and reveal that the results of the Bayesian analyses differ to some degree from those of the original studies.
本文提供了使用BANOVA R包使用贝叶斯方法分析实验的分步指南。我们提供了两个工作示例。首先,我们重新分析了Romano和Balliet的研究数据,他们研究了互惠和顺从作为合作伙伴之间合作的替代机制。本研究采用受试者间设计和泊松因变量,并采用贝叶斯泛光灯分析探讨互惠/从众与两个连续协变量之间的相互作用。其次,我们重新分析了Perfecto、Donnelly和Critcher的一项研究数据,他们调查了心理模拟是否可能是解释人们如何对三维物体进行体积判断的心理机制。该研究采用正常因变量的混合受试者之间和受试者内部设计,我们使用贝叶斯简单效应来探索心理模拟与杯子形状和方向之间的相互作用。这些应用证明了BANOVA(贝叶斯方差分析)在分析广泛的实验设计方面的通用性,并揭示了贝叶斯分析的结果与原始研究的结果在某种程度上有所不同。
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引用次数: 1
The Impact of Communication Information on the Perceived Threat of COVID-19 and Stockpiling Intention 传播信息对COVID-19威胁感知和储备意愿的影响
IF 6 Q2 BUSINESS Pub Date : 2021-07-07 DOI: 10.1177/18393349211028670
Marilyn Giroux, Jooyoung Park, Jae-Eun Kim, Y. Choi, Jacob C. Lee, S. Kim, Seongsoo Jang, Hector Gonzalez-Jimenez, Jungkeun Kim
This article investigates the role of diverse nudging communication strategies on perceived threat and stockpiling intention. Across three studies, the authors examined the various effects of “nudging” on consumer behavior. Study 1 demonstrates that a commonly used picture has a stronger impact on perceived threat than a less frequently exposed picture regardless of its accuracy. Study 2 shows that the perceived threat of COVID-19, in terms of severe health consequences, is lower when using an indirect (vs. direct) explanation of the virus, as well as when reducing the amount of information about the virus. Study 3 investigates the impact of salient negative information and childhood socioeconomic status (SES). Findings reveal that negative information about deaths associated with the virus increases the level of perceived threat and stockpiling intention, especially among people of low childhood SES.
本文研究了不同的轻推传播策略对感知威胁和储备意图的作用。在三项研究中,作者考察了“轻推”对消费者行为的各种影响。研究1表明,无论其准确性如何,常用图片对感知威胁的影响比不太频繁曝光的图片更大。研究2表明,在使用对该病毒的间接(与直接)解释以及减少有关该病毒的信息量时,对COVID-19的严重健康后果的感知威胁要低得多。研究3探讨显著负面信息对儿童社会经济地位的影响。调查结果显示,关于与病毒有关的死亡的负面信息增加了感知威胁的水平和储存意图,特别是在儿童时期经济地位低的人群中。
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引用次数: 10
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Australasian Marketing Journal
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