首页 > 最新文献

Review of Public Personnel Administration最新文献

英文 中文
Comparing Organizational Trust and Public Service Motivation Influence on Job and Organization Engagement Between Public and Private Sector Organizations Employees 比较组织信任和公共服务动机对公共和私营部门组织员工工作和组织参与的影响
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-05-22 DOI: 10.1177/0734371x231175342
Hedva Vinarski-Peretz, Aviv Kidron
This study investigates sectoral differences in the socio-motivational mechanism behind job engagement and organization engagement. Relying on the Job Demands-Resource Model and using a cross-sectional study of 350 employees in the Israeli labor market, we conduct a multiple group comparison and analysis within an SEM framework to identify the mechanisms by which the employment sector relates to the mediating role of PSM via the link between organizational trust and job and organization engagement. Differences were observed between sectors as the presence of PSM empowered the organizational trust effect on two engagement factors (job, organization) only among public servants. More specifically, the findings underline that, first, an individual’s PSM is expressed differently among private than public organizations; second, organization and job engagement are differentially related to antecedents; third, employees may vary in terms of the extent to which they are engaged in their organization role and in their job.
本研究探讨工作投入和组织投入背后的社会动机机制的行业差异。依托工作需求-资源模型,利用对以色列劳动力市场350名员工的横断面研究,我们在SEM框架内进行了多组比较和分析,以确定就业部门通过组织信任与工作和组织参与之间的联系与PSM的中介作用相关的机制。不同部门之间存在差异,因为PSM的存在仅在公务员中增强了组织信任对两个敬业因素(工作,组织)的影响。更具体地说,研究结果强调,首先,个人的PSM在私人组织和公共组织中的表达不同;第二,组织和工作敬业度与前因存在差异;第三,员工参与组织角色和工作的程度可能会有所不同。
{"title":"Comparing Organizational Trust and Public Service Motivation Influence on Job and Organization Engagement Between Public and Private Sector Organizations Employees","authors":"Hedva Vinarski-Peretz, Aviv Kidron","doi":"10.1177/0734371x231175342","DOIUrl":"https://doi.org/10.1177/0734371x231175342","url":null,"abstract":"This study investigates sectoral differences in the socio-motivational mechanism behind job engagement and organization engagement. Relying on the Job Demands-Resource Model and using a cross-sectional study of 350 employees in the Israeli labor market, we conduct a multiple group comparison and analysis within an SEM framework to identify the mechanisms by which the employment sector relates to the mediating role of PSM via the link between organizational trust and job and organization engagement. Differences were observed between sectors as the presence of PSM empowered the organizational trust effect on two engagement factors (job, organization) only among public servants. More specifically, the findings underline that, first, an individual’s PSM is expressed differently among private than public organizations; second, organization and job engagement are differentially related to antecedents; third, employees may vary in terms of the extent to which they are engaged in their organization role and in their job.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42411494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Favoritism in the Federal Workplace: Are Rules the Solution? 联邦工作场所的偏袒:规则是解决方案吗?
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-04-13 DOI: 10.1177/0734371x231155359
J. Pearce, Carrie Wang
We develop and test a more comprehensive theory of the sources and effects of workplace favoritism by drawing on a large, agency-wide sample of U.S. Federal Aviation Administration employees. We report how members of various underrepresented groups differ in their perceptions of a variety of sources of favoritism. We find that their perceptions of friendship favoritism are an important source of perception of workplace favoritism for all employees. We show that perceptions of favoritism are negatively associated with employee trust in their organizations and coworkers, commitment to their organizations, willingness to speak up, and pay satisfaction, with friendship favoritism significantly dominating over most other sources. Further, we find that team leaders, supervisors, managers, and executives, with their greater knowledge of organizational processes, report less favoritism. This and previous research provide practical guidance on how greater transparency may reduce employee perceptions of favoritism in the federal workforce while avoiding discredited formalistic constraints.
我们通过对美国联邦航空管理局员工的大量机构样本进行研究,开发并测试了一个关于工作场所偏袒的来源和影响的更全面的理论。我们报告了不同代表性不足群体的成员对各种偏袒来源的看法如何不同。我们发现,他们对友谊偏好的感知是所有员工对工作场所偏好感知的重要来源。我们发现,对偏袒的看法与员工对组织和同事的信任、对组织的承诺、敢于发声的意愿和薪酬满意度呈负相关,友谊偏袒显著高于大多数其他来源。此外,我们发现,团队领导者、主管、经理和高管对组织流程的了解越多,他们报告的偏袒就越少。这项研究和之前的研究为提高透明度如何减少员工对联邦劳动力中偏袒的看法,同时避免不可信的形式主义限制提供了实际指导。
{"title":"Favoritism in the Federal Workplace: Are Rules the Solution?","authors":"J. Pearce, Carrie Wang","doi":"10.1177/0734371x231155359","DOIUrl":"https://doi.org/10.1177/0734371x231155359","url":null,"abstract":"We develop and test a more comprehensive theory of the sources and effects of workplace favoritism by drawing on a large, agency-wide sample of U.S. Federal Aviation Administration employees. We report how members of various underrepresented groups differ in their perceptions of a variety of sources of favoritism. We find that their perceptions of friendship favoritism are an important source of perception of workplace favoritism for all employees. We show that perceptions of favoritism are negatively associated with employee trust in their organizations and coworkers, commitment to their organizations, willingness to speak up, and pay satisfaction, with friendship favoritism significantly dominating over most other sources. Further, we find that team leaders, supervisors, managers, and executives, with their greater knowledge of organizational processes, report less favoritism. This and previous research provide practical guidance on how greater transparency may reduce employee perceptions of favoritism in the federal workforce while avoiding discredited formalistic constraints.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45551401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Individual Resilience at the Heart of Work Design: Public Servants’ Job Satisfaction and Emotional Exhaustion in a Context of Adversity 工作设计核心的个体韧性:逆境背景下公务员的工作满意度和情绪耗竭
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-04-04 DOI: 10.1177/0734371x231162045
Max Wursthorn, Iris Saliterer, S. Korac
This study examines individual resilience as a central mechanism between work design and work-related outcomes in a context characterized by high demands and acute or prolonged adversity: child and youth welfare during an ongoing pandemic. Expanding on a survey of 602 German professionals, structural equation modeling is applied to analyze (1) the relationship between work design and individual resilience, (2) the relationship between individual resilience and work-related outcomes, and (3) the role of individual resilience as a mediator. The results reveal positive relationships between two work design factors (social impact and feedback) and individual resilience. Other work design factors that have been much debated in the context of the pandemic (i.e., working from home and client contact) were not related to individual resilience. In turn, individual resilience is favorably related to job satisfaction and emotional exhaustion. The results also confirm the mediating role of individual resilience.
这项研究考察了在以高需求和急性或长期逆境为特征的背景下,个人韧性作为工作设计和工作成果之间的核心机制:持续疫情期间的儿童和青年福利。在对602名德国专业人员的调查基础上,应用结构方程模型分析了(1)工作设计与个人韧性之间的关系,(2)个人韧性与工作成果之间的关系以及(3)个人韧性作为中介的作用。研究结果揭示了两个工作设计因素(社会影响和反馈)与个人韧性之间的正相关关系。在疫情背景下备受争议的其他工作设计因素(即在家工作和客户接触)与个人韧性无关。反过来,个人的复原力与工作满意度和情绪衰竭呈正相关。研究结果也证实了个体韧性的中介作用。
{"title":"Individual Resilience at the Heart of Work Design: Public Servants’ Job Satisfaction and Emotional Exhaustion in a Context of Adversity","authors":"Max Wursthorn, Iris Saliterer, S. Korac","doi":"10.1177/0734371x231162045","DOIUrl":"https://doi.org/10.1177/0734371x231162045","url":null,"abstract":"This study examines individual resilience as a central mechanism between work design and work-related outcomes in a context characterized by high demands and acute or prolonged adversity: child and youth welfare during an ongoing pandemic. Expanding on a survey of 602 German professionals, structural equation modeling is applied to analyze (1) the relationship between work design and individual resilience, (2) the relationship between individual resilience and work-related outcomes, and (3) the role of individual resilience as a mediator. The results reveal positive relationships between two work design factors (social impact and feedback) and individual resilience. Other work design factors that have been much debated in the context of the pandemic (i.e., working from home and client contact) were not related to individual resilience. In turn, individual resilience is favorably related to job satisfaction and emotional exhaustion. The results also confirm the mediating role of individual resilience.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48766256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Mindfulness for Performance and Wellbeing in the Police: Linking Individual and Organizational Outcomes 警察绩效和幸福的正念:将个人和组织成果联系起来
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-03-02 DOI: 10.1177/0734371x231155794
H. Fitzhugh, G. Michaelides, K. Daniels, S. Connolly, E. Nasamu
This article reports on the largest randomized control trial (with followup) to examine the effects of mindfulness among police officers and staff. The benefits of mindfulness for wellbeing are established, but less is known about long-term impact on employee wellbeing and the implications of individual outcomes at organizational level. In the RCT, both the wellbeing and performance of users of two mindfulness apps over 24 weeks improved as compared to a control group. In responding to calls for consideration of relevance alongside rigor in public administration field experiments, the study also investigated how a large-scale wellbeing intervention was implemented and applied cost-effectiveness methodology to link individual and organizational outcomes and demonstrate cost savings. This additional contextualization showed how to improve implementation of wellbeing interventions for public personnel and demonstrated a method for rigorously assessing whether interventions deliver on both an individual and organizational level.
本文报道了一项规模最大的随机对照试验(包括随访),以检验正念在警察和工作人员中的影响。正念对幸福感的好处已经确立,但对员工幸福感的长期影响以及组织层面个人结果的影响知之甚少。在RCT中,两个24岁以上正念应用程序用户的健康状况和表现 周与对照组相比有所改善。为了回应在公共行政实地实验中考虑相关性和严格性的呼吁,该研究还调查了如何实施大规模的幸福干预,并应用成本效益方法将个人和组织的结果联系起来,以证明成本节约。这种额外的情境化展示了如何改进公共人员福利干预措施的实施,并展示了一种严格评估干预措施是否在个人和组织层面发挥作用的方法。
{"title":"Mindfulness for Performance and Wellbeing in the Police: Linking Individual and Organizational Outcomes","authors":"H. Fitzhugh, G. Michaelides, K. Daniels, S. Connolly, E. Nasamu","doi":"10.1177/0734371x231155794","DOIUrl":"https://doi.org/10.1177/0734371x231155794","url":null,"abstract":"This article reports on the largest randomized control trial (with followup) to examine the effects of mindfulness among police officers and staff. The benefits of mindfulness for wellbeing are established, but less is known about long-term impact on employee wellbeing and the implications of individual outcomes at organizational level. In the RCT, both the wellbeing and performance of users of two mindfulness apps over 24 weeks improved as compared to a control group. In responding to calls for consideration of relevance alongside rigor in public administration field experiments, the study also investigated how a large-scale wellbeing intervention was implemented and applied cost-effectiveness methodology to link individual and organizational outcomes and demonstrate cost savings. This additional contextualization showed how to improve implementation of wellbeing interventions for public personnel and demonstrated a method for rigorously assessing whether interventions deliver on both an individual and organizational level.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-03-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44679201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Street-Level Leadership: Re-conceptualizing the Role of the Manager 基层领导:重新定义管理者的角色
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-03-02 DOI: 10.1177/0734371x231155357
A. Møller, C. Grøn
Street-level workers are notoriously difficult to manage. Over the years, scholars have highlighted the importance of social dynamics and informal and collective leadership in street-level contexts. Yet, the question of how formal managers can support street-level workers’ performance and well-being remains underexplored. Building on insights from the street-level and generic leadership literatures, the authors seek to delineate a role for formal managers that takes seriously the particularities of the street-level context. The authors develop a concept of street-level leadership that is underpinned by a relational approach and focused on activating street-level workers’ professional knowledge and building supportive communities, with the purpose of supporting professional uses of discretion, conscientious prioritizations, and the ability to handle moral dilemmas and emotional strain. Empirical examples illustrate street-level leadership in practice. Future research should explore the proposed mechanisms and effects of street-level leadership, including important HRM outcomes such as job satisfaction, retention, and burnout.
街头工人是出了名的难以管理。多年来,学者们强调了社会动态以及非正式和集体领导在街头环境中的重要性。然而,正式管理人员如何支持街头工人的绩效和福祉的问题仍未得到充分探讨。基于来自基层和一般领导文献的见解,作者试图描述正式管理者的角色,认真对待基层背景的特殊性。作者提出了一个街头领导的概念,该概念以关系方法为基础,专注于激活街头工人的专业知识和建立支持性社区,目的是支持专业使用酌情决定权,认真优先考虑,以及处理道德困境和情绪紧张的能力。实证例子说明了街头领导的实践。未来的研究应该探索街头领导的机制和影响,包括重要的人力资源管理结果,如工作满意度、留任和倦怠。
{"title":"Street-Level Leadership: Re-conceptualizing the Role of the Manager","authors":"A. Møller, C. Grøn","doi":"10.1177/0734371x231155357","DOIUrl":"https://doi.org/10.1177/0734371x231155357","url":null,"abstract":"Street-level workers are notoriously difficult to manage. Over the years, scholars have highlighted the importance of social dynamics and informal and collective leadership in street-level contexts. Yet, the question of how formal managers can support street-level workers’ performance and well-being remains underexplored. Building on insights from the street-level and generic leadership literatures, the authors seek to delineate a role for formal managers that takes seriously the particularities of the street-level context. The authors develop a concept of street-level leadership that is underpinned by a relational approach and focused on activating street-level workers’ professional knowledge and building supportive communities, with the purpose of supporting professional uses of discretion, conscientious prioritizations, and the ability to handle moral dilemmas and emotional strain. Empirical examples illustrate street-level leadership in practice. Future research should explore the proposed mechanisms and effects of street-level leadership, including important HRM outcomes such as job satisfaction, retention, and burnout.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-03-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44803551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Veteran Status and Job Candidate Assessments in U.S. Local Governments 美国地方政府的退伍军人地位和职位候选人评估
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-02-16 DOI: 10.1177/0734371x231152777
Justin M. Stritch, U. Jensen, D. Swindell, Michelle Allgood, Allegra H. Fullerton
Advocates often present veterans as an untapped resource for local governments to boost the public service workforce. However, there is a lack of understanding of how human resource (HR) professionals value military experience when assessing candidate preparedness for a managerial career in public service. We examine how veteran status affects U.S. city and county HR directors’ evaluations of candidates for entry-level managerial positions in local government. Using an experimental design, we randomly assign candidate characteristics of veteran status and gender, and we observe HR directors’ assessments of candidate preparedness. Our findings reveal a premium on veteran status for candidate assessments relative to similar private sector experience in assessments of candidate experience. At the same time, the results are less conclusive when compared to similar public sector experiences. In addition, we find no clear evidence of disparate assessments of candidate preparedness as a function of candidate gender.
倡议者经常把退伍军人说成是地方政府增加公共服务劳动力的一种尚未开发的资源。然而,人力资源(HR)专业人员在评估候选人对公共服务管理职业的准备时,缺乏对军事经验的理解。我们研究了退伍军人身份如何影响美国市县人力资源主管对地方政府入门级管理职位候选人的评估。采用实验设计,随机分配退伍军人身份和性别的候选人特征,观察人力资源主管对候选人准备程度的评价。我们的研究结果显示,在评估候选人经验时,相对于评估类似的私营部门经验,退伍军人身份对候选人的评估有溢价。与此同时,与类似的公共部门经验相比,结果不那么确凿。此外,我们发现没有明确的证据表明候选人准备的不同评估作为候选人性别的函数。
{"title":"Veteran Status and Job Candidate Assessments in U.S. Local Governments","authors":"Justin M. Stritch, U. Jensen, D. Swindell, Michelle Allgood, Allegra H. Fullerton","doi":"10.1177/0734371x231152777","DOIUrl":"https://doi.org/10.1177/0734371x231152777","url":null,"abstract":"Advocates often present veterans as an untapped resource for local governments to boost the public service workforce. However, there is a lack of understanding of how human resource (HR) professionals value military experience when assessing candidate preparedness for a managerial career in public service. We examine how veteran status affects U.S. city and county HR directors’ evaluations of candidates for entry-level managerial positions in local government. Using an experimental design, we randomly assign candidate characteristics of veteran status and gender, and we observe HR directors’ assessments of candidate preparedness. Our findings reveal a premium on veteran status for candidate assessments relative to similar private sector experience in assessments of candidate experience. At the same time, the results are less conclusive when compared to similar public sector experiences. In addition, we find no clear evidence of disparate assessments of candidate preparedness as a function of candidate gender.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"1 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65137519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Developing Perceived and Experienced Identity: How Leadership Training Affects Leadership Identity 发展认知认同与经验认同:领导训练如何影响领导认同
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-02-09 DOI: 10.1177/0734371x221146718
C. Grøn, L. B. Andersen
Research shows that leadership identity is important for public managers’ behavior, but has until now relied primarily on self-reports. Arguing that leadership identity is a relational concept, this article compares the managers’ experienced leadership identity with the corresponding follower perceived leadership identity and followers’ role perceptions of their leaders. Further, we test whether leadership training affects these concepts. Panel data from 911 municipal employees and their 84 managers confirms that managers experience that they have a more dominant leadership identity relative to their employees’ perception, but that employees see their managers as having a more dominant leadership identity after the managers’ participation in leadership training. Data from 171 managers and their 1,572 employees in another municipality further show that many employees emphasize the professional role of their manager. Our study implies that public managers should consider prioritizing leadership training to strengthen their followers’ perceptions of them as leaders.
研究表明,领导身份对公共管理者的行为很重要,但迄今为止主要依赖于自我报告。本文认为领导身份是一个关系概念,将管理者的经验领导身份与相应的追随者感知的领导身份和追随者对其领导者的角色感知进行了比较。此外,我们还测试了领导力培训是否会影响这些概念。来自911名市政雇员及其84名管理人员的小组数据证实,管理人员认为,相对于员工的感知,他们拥有更具主导性的领导身份,但员工认为,在管理人员参加领导培训后,他们的管理人员拥有更具支配性的领导认同。来自另一个城市171名经理及其1572名员工的数据进一步表明,许多员工强调经理的专业作用。我们的研究表明,公共管理者应该考虑优先考虑领导力培训,以加强追随者对他们作为领导者的看法。
{"title":"Developing Perceived and Experienced Identity: How Leadership Training Affects Leadership Identity","authors":"C. Grøn, L. B. Andersen","doi":"10.1177/0734371x221146718","DOIUrl":"https://doi.org/10.1177/0734371x221146718","url":null,"abstract":"Research shows that leadership identity is important for public managers’ behavior, but has until now relied primarily on self-reports. Arguing that leadership identity is a relational concept, this article compares the managers’ experienced leadership identity with the corresponding follower perceived leadership identity and followers’ role perceptions of their leaders. Further, we test whether leadership training affects these concepts. Panel data from 911 municipal employees and their 84 managers confirms that managers experience that they have a more dominant leadership identity relative to their employees’ perception, but that employees see their managers as having a more dominant leadership identity after the managers’ participation in leadership training. Data from 171 managers and their 1,572 employees in another municipality further show that many employees emphasize the professional role of their manager. Our study implies that public managers should consider prioritizing leadership training to strengthen their followers’ perceptions of them as leaders.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46181905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Training and ‘Doing’ Procedural Justice in the Frontline of Public Service: Evidence from Police 在公共服务的第一线培训和“做”程序正义:来自警察的证据
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-02-09 DOI: 10.1177/0734371x221149137
Galia Cohen, Andrea M. Headley
Procedural justice can impact on street-level bureaucrat (SLB)-citizen encounters as it shapes citizens’ experience with, and perception of, the delivery of public service. Specifically, in police encounters with the public, procedural justice has recently dominated the public discourse due to the tensions around police-community relations. One way to enhance the quality of SLB-citizen encounters is through procedural justice training. Utilizing a mixed methods design, we conduct a two-pronged analysis of (1) the content and teaching time of procedural justice training in state-mandated basic police curricula across U.S. states and (2) the ways training content (i.e., concepts of procedural justice) is conceptualized by the street-level bureaucrats who are the subjects of these curricula. The study identifies deficiencies in the length of the training and highlights discrepancies between the content emphasized in the training and the ways in which SLBs perceive and interpret its utility and applicability. It concludes by offering practical recommendations on how to improve procedural justice competencies, and by way, enhance SLB-citizen encounters through training.
程序正义可以影响街头官僚(SLB)与公民的接触,因为它塑造了公民对公共服务提供的体验和感知。具体而言,在警察与公众的接触中,由于警察与社区关系的紧张,程序正义最近主导了公共话语。提高slb公民接触质量的一种方法是通过程序正义培训。利用混合方法设计,我们对以下两方面进行了分析:(1)美国各州强制性警察基础课程中程序正义培训的内容和教学时间;(2)培训内容(即程序正义概念)是如何被作为这些课程主题的街头官僚概念化的。该研究指出了培训长度上的不足,并强调了培训所强调的内容与slb理解和解释其效用和适用性的方式之间的差异。最后,本文就如何提高程序司法能力提出了切实可行的建议,并顺便通过培训加强社会福利与公民的接触。
{"title":"Training and ‘Doing’ Procedural Justice in the Frontline of Public Service: Evidence from Police","authors":"Galia Cohen, Andrea M. Headley","doi":"10.1177/0734371x221149137","DOIUrl":"https://doi.org/10.1177/0734371x221149137","url":null,"abstract":"Procedural justice can impact on street-level bureaucrat (SLB)-citizen encounters as it shapes citizens’ experience with, and perception of, the delivery of public service. Specifically, in police encounters with the public, procedural justice has recently dominated the public discourse due to the tensions around police-community relations. One way to enhance the quality of SLB-citizen encounters is through procedural justice training. Utilizing a mixed methods design, we conduct a two-pronged analysis of (1) the content and teaching time of procedural justice training in state-mandated basic police curricula across U.S. states and (2) the ways training content (i.e., concepts of procedural justice) is conceptualized by the street-level bureaucrats who are the subjects of these curricula. The study identifies deficiencies in the length of the training and highlights discrepancies between the content emphasized in the training and the ways in which SLBs perceive and interpret its utility and applicability. It concludes by offering practical recommendations on how to improve procedural justice competencies, and by way, enhance SLB-citizen encounters through training.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42145665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Emotionally Intelligent Street-Level Bureaucracies: Agenda Setting for Promoting Equity in Public Service Delivery 情感智慧的街道级政府:促进公共服务公平的议程设置
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-01-22 DOI: 10.1177/0734371x221149165
Zehavit Levitats
The goal of this conceptual study is to highlight the potential contribution of emotional intelligence as a tool in advancing the study of equity in public service delivery. By reviewing the literature on emotional intelligence in public administration and rationalizing its relationship with equity among street-level bureaucrats and bureaucracies, this article proposes a strategy to promote social equity in the provision of public service. The proposed strategy focuses on the role of EI-supportive organizational culture, and particularly human resource management practices, as a means to enhance bureaucrats’ emotionally intelligent behavior in their interactions with citizens-clients. Finally, the article proposes a theoretical and methodological agenda for future research in this important field of study.
这项概念研究的目的是强调情商作为一种工具在推进公共服务公平研究方面的潜在贡献。通过回顾公共管理中的情商文献,并合理化其与街道官僚和官僚机构公平的关系,本文提出了在提供公共服务中促进社会公平的策略。拟议的战略侧重于EI支持性组织文化的作用,特别是人力资源管理实践,作为一种手段,在与公民客户的互动中增强官僚的情商行为。最后,文章提出了未来这一重要研究领域的理论和方法论议程。
{"title":"Emotionally Intelligent Street-Level Bureaucracies: Agenda Setting for Promoting Equity in Public Service Delivery","authors":"Zehavit Levitats","doi":"10.1177/0734371x221149165","DOIUrl":"https://doi.org/10.1177/0734371x221149165","url":null,"abstract":"The goal of this conceptual study is to highlight the potential contribution of emotional intelligence as a tool in advancing the study of equity in public service delivery. By reviewing the literature on emotional intelligence in public administration and rationalizing its relationship with equity among street-level bureaucrats and bureaucracies, this article proposes a strategy to promote social equity in the provision of public service. The proposed strategy focuses on the role of EI-supportive organizational culture, and particularly human resource management practices, as a means to enhance bureaucrats’ emotionally intelligent behavior in their interactions with citizens-clients. Finally, the article proposes a theoretical and methodological agenda for future research in this important field of study.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47744511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Unions, Monitoring, and Deferred Compensation: Evidence From California School Districts 工会、监督和延期补偿:来自加州学区的证据
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2023-01-22 DOI: 10.1177/0734371x221149154
Paul Bruno
Public agencies vary considerably in the extent to which they defer compensation until later in workers’ careers and often heavily backload compensation even when frontloaded compensation would likely be more efficient. I use two-way fixed effects models and detailed longitudinal data on collective bargaining agreements, salaries, and fringe benefits in public school districts in California to test two common theories about the prevalence of deferred public sector compensation. I find no evidence that stronger unions bargain for more backloaded compensation on average. However, I find suggestive evidence that unions may prefer to bargain for more backloaded compensation when their members are more veteran. I find no support for the theory that administrators prefer to defer compensation when employee performance is more difficult to monitor. These results suggest that other explanations for the backloadedness of public sector compensation may hold more promise, though they also call for additional empirical investigation.
公共机构将补偿推迟到工人职业生涯后期的程度差异很大,而且往往是大量的积压补偿,即使前期补偿可能更有效。我使用双向固定效应模型和加州公立学区集体谈判协议、工资和附加福利的详细纵向数据,来检验关于延迟公共部门薪酬普遍存在的两种常见理论。我没有发现任何证据表明,实力更强的工会平均会争取更多的加班补偿。然而,我发现有暗示性的证据表明,当工会成员更资深时,工会可能更愿意讨价还价,争取更多的加班补偿。当员工表现更难监控时,管理人员更喜欢推迟薪酬,这一理论没有得到任何支持。这些结果表明,对公共部门薪酬积压的其他解释可能更有希望,尽管它们也需要额外的实证调查。
{"title":"Unions, Monitoring, and Deferred Compensation: Evidence From California School Districts","authors":"Paul Bruno","doi":"10.1177/0734371x221149154","DOIUrl":"https://doi.org/10.1177/0734371x221149154","url":null,"abstract":"Public agencies vary considerably in the extent to which they defer compensation until later in workers’ careers and often heavily backload compensation even when frontloaded compensation would likely be more efficient. I use two-way fixed effects models and detailed longitudinal data on collective bargaining agreements, salaries, and fringe benefits in public school districts in California to test two common theories about the prevalence of deferred public sector compensation. I find no evidence that stronger unions bargain for more backloaded compensation on average. However, I find suggestive evidence that unions may prefer to bargain for more backloaded compensation when their members are more veteran. I find no support for the theory that administrators prefer to defer compensation when employee performance is more difficult to monitor. These results suggest that other explanations for the backloadedness of public sector compensation may hold more promise, though they also call for additional empirical investigation.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":" ","pages":""},"PeriodicalIF":3.9,"publicationDate":"2023-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49438562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
Review of Public Personnel Administration
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:604180095
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1