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Red Tape and Burnout Risks in the Public Service: Evidence From a Survey Experiment of School Principals 公共服务中的繁文缛节和职业倦怠风险:来自校长调查实验的证据
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-08-02 DOI: 10.1177/0734371x241261083
Javier Fuenzalida, Laura L. Gutiérrez, Andrés Fernández-Vergara, Pablo A. González
Occupational stress and burnout remain largely unexplored as red tape repercussions, even though they can jeopardize public servants’ wellbeing, motivation, and performance. Using a survey experiment with 354 school principals conducted between November 2018 and January 2019 in Chile, we provide evidence that red tape foments burnout risks. More red tape increases emotional exhaustion, depersonalization, and a sense of low personal accomplishment, while cutting red tape reduces emotional exhaustion but does not attenuate depersonalization and low personal accomplishment. These experimental results further prior observational findings about employee responses to red tape and are particularly pertinent for public services struggling with effectively cutting red tape.
职业压力和职业倦怠在很大程度上仍未被视为繁文缛节的反响,尽管它们会危及公务员的福祉、积极性和绩效。利用 2018 年 11 月至 2019 年 1 月期间在智利对 354 名校长进行的调查实验,我们提供了繁文缛节助长职业倦怠风险的证据。更多的繁文缛节会增加情绪衰竭、人格解体和低个人成就感,而减少繁文缛节会减少情绪衰竭,但不会减轻人格解体和低个人成就感。这些实验结果进一步证实了之前关于员工对繁文缛节的反应的观察结果,对于正在努力有效削减繁文缛节的公共服务部门尤为重要。
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引用次数: 0
Thinking “Outside the Box” Whilst Remaining “Inside the Box”: Do Rules and Procedures Demotivate Creativity and Innovation in the Public Sector? 在保持 "框内 "思维的同时进行 "框外 "思考:规则和程序是否会削弱公共部门的创造力和创新力?
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-08-02 DOI: 10.1177/0734371x241266117
Glenn Houtgraaf, Emma Ropes
Public servants’ creativity is the origin of innovations, improvements and solutions to policies/services and crucial to serving public interests. Public servants, however, differ strongly in pioneering creativity—proactive generation of radical and original ideas. Using SEM on Flitspanel cross-sectional survey data from 930 Dutch public servants, this preregistered study tested hypotheses that this results from public servants being required to creatively “think outside-the-box” whilst remaining “inside-the-box” of formalized rules/procedures; a struggle that may demotivate and hamper pioneering creativity. Evidence is found for negative relations between formalization and two dimensions of pioneering creativity and positive relations between intrinsic motivation and all three dimensions of pioneering creativity, though no evidence is found for a mediation indicating that formalization hampers creativity through demotivation. Findings provide a detailed and nuanced understanding of how public servants’ creativity appears affected by formalization and motivation, how these concepts interrelate in the public sector, indicating corresponding HR strategies/tactics.
公务员的创造力是政策/服务创新、改进和解决方案的源泉,对服务公众利益至关重要。然而,公务员在开创性创造力--积极主动地提出激进和原创性想法--方面存在很大差异。这项预先登记的研究利用 SEM 对 930 名荷兰公务员的 Flitspanel 横向调查数据进行了假设检验,结果表明,公务员需要创造性地 "跳出框框思考",同时又要 "在框框内 "遵守正式的规则/程序;这种斗争可能会削弱和阻碍开拓性创造力。有证据表明,形式化与开拓性创造力的两个维度之间存在负相关,而内在动机与开拓性创造力的所有三个维度之间存在正相关,但没有证据表明形式化会通过挫伤积极性来阻碍创造力的发挥。研究结果提供了对公务员的创造力如何受到正规化和激励的影响、这些概念在公共部门中的相互关系以及相应的人力资源战略/策略的详细而细致的理解。
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引用次数: 0
Solving the Riddle of Emotional Labor: How Display Rules and Emotive Intensity Interact 解开情感劳动之谜:展示规则与情感强度如何相互作用
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-07-29 DOI: 10.1177/0734371x241266255
Chih-Wei Hsieh, Yijing Tong, Fei Liu, Mary E. Guy
There is uncertainty among emotional labor researchers as to when emotive expression leads to positive work outcomes and when it does not. This study uses the circumplex model of affect to test whether the answer lies in the interaction of display rules and emotive intensity. The model postulates that emotive experiences are two-dimensional, with gradations from positive to negative affect and from low to high intensity. The analysis uses display rules of social work, a frequent occupation in government and nonprofit services, to compare enthusiasm (high intensity), empathy (medium intensity), and calmness (low intensity). Results produce differential effects on organizational commitment and emotional exhaustion. Emotive expression has a beneficial effect when arousal is intense. Higher intensity leads to more commitment and less exhaustion. We conclude that emotive intensity is a missing link in the relationship between emotional labor and work outcomes. Implications for supervision, training, and development are discussed.
情绪劳动研究人员对于情绪表达何时会带来积极的工作结果,何时不会带来积极的工作结果还存在不确定性。本研究采用情感的环状模型来检验答案是否在于展示规则和情感强度的相互作用。该模型假定情绪体验是二维的,从积极到消极,从低强度到高强度。分析使用了社会工作(政府和非营利性服务机构中的一种常见职业)的显示规则,对热情(高强度)、同情(中等强度)和平静(低强度)进行了比较。结果显示了对组织承诺和情感衰竭的不同影响。当唤醒强度较高时,情感表达会产生有益的影响。强度越高,承诺越多,疲惫越少。我们的结论是,情绪强度是情绪劳动与工作结果之间关系的一个缺失环节。我们还讨论了对监督、培训和发展的影响。
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引用次数: 0
Leadership Ambition: The Gendered and Racialized Differences of Leadership Representation in Public Organizations 领导野心:公共组织中领导代表的性别和种族差异
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-06-21 DOI: 10.1177/0734371x241258201
Leonor Camarena, Heyjie Jung
This study investigates leadership ambition and focuses this with a simple, yet necessary perspective, the focus of race/ethnicity and gender. Many public organizations may not consider how gendered and racialized aspects of organizations can influence leadership ambition for diverse individuals. We ask: (a) How is gender and race/ethnicity related to leadership ambition? and (b) Are social networks related to leadership ambition based on gender and racial/ethnic differences? Using a 2011 national survey of STEM faculty in U.S. research-based universities, we find significant leadership ambition differences for people of color and that social networks are beneficial for women’s leadership ambition.
本研究调查了领导抱负,并从一个简单而又必要的角度--种族/民族和性别--进行了聚焦。许多公共组织可能不会考虑组织的性别和种族方面如何影响不同个体的领导抱负。我们的问题是:(a) 性别和种族/族裔与领导抱负有何关系? (b) 基于性别和种族/族裔差异,社会网络与领导抱负是否相关?通过 2011 年对美国研究型大学 STEM 教师的全国性调查,我们发现有色人种在领导抱负方面存在显著差异,而且社交网络有利于女性的领导抱负。
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引用次数: 0
Some Good News, More Bad News: Two Decades of the Gender Pay Gap for Nonprofit Directors and Chief Financial Officers 一些好消息,更多坏消息:二十年来非营利组织董事和首席财务官的性别薪酬差距
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-05-28 DOI: 10.1177/0734371x241248854
Nathan J. Grasse, Brianne Heidbreder, Sharon A. Kukla-Acevedo, Jesse D. Lecy
This research examines differences in the compensation of male and female executive directors and chief financial officers in nonprofit organizations. We utilize executive transition periods within organizations as an empirical strategy for isolating how gender impacts the salaries of two people who occupy the same role in the same organization. Two waves of IRS 990 compensation data are used to assess compensation practices over the past two decades. The good news includes an overall increase in the number of women holding executive positions and indications that the discriminatory component of pay (discrepancies for two people holding the same position within the same organization) is relatively small and may be decreasing. This good news, however, is accompanied by bad news: large cross-sectional gaps in pay that result from an over-representation of male executives in the largest nonprofits and those in industries with the highest executive pay.
本研究探讨了非营利组织中男女执行董事和首席财务官的薪酬差异。我们利用组织内部的高管过渡期作为一种实证策略,来区分性别是如何影响同一组织中担任相同职务的两个人的薪酬的。我们使用了两波美国国税局 990 薪酬数据来评估过去二十年的薪酬实践。好消息包括:担任高管职位的女性人数总体上有所增加,而且有迹象表明,薪酬中的歧视性成分(在同一组织中担任相同职位的两人的薪酬差异)相对较小,而且可能正在减少。然而,好消息的同时也伴随着坏消息:由于男性高管在最大的非营利组织和高管薪酬最高的行业中所占比例过高,导致薪酬方面存在巨大的跨部门差距。
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引用次数: 0
Justice Delayed is Justice Denied: Managing Contracting Performance for Equal Employment Opportunity Discrimination Complaints 拖延正义就是拒绝正义:平等就业机会歧视投诉的合同绩效管理
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-05-18 DOI: 10.1177/0734371x241253018
Iseul Choi
Public agencies often use contractors to facilitate Equal Employment Opportunity (EEO) discrimination complaint cases, but we know relatively little about which factors influence contracting performance of the complaint process. Drawing on contracting theories, this study examines two factors—incentive structure and contractor ownership (i.e., women-owned and small disadvantaged-owned)—that moderate the link between agency contracting use and agency performance in the discrimination complaint process. Using the agency-level panel data from multiple sources, this study finds agency contracting use facilitates the discrimination complaint process when agencies use a performance-based incentive structure. When it comes to the moderating effect of contractor ownership focused on the socially/economically underrepresented, the findings show that using small disadvantaged-owned contractors positively moderates the relationship between contracting use and performance at the agency level.
公共机构经常使用承包商来处理平等就业机会(EEO)歧视投诉案件,但我们对哪些因素会影响承包商在投诉过程中的表现却知之甚少。本研究以承包理论为基础,考察了激励结构和承包商所有权(即女性所有和小型弱势企业所有)这两个因素,它们在机构承包使用和机构在歧视投诉过程中的表现之间起到了调节作用。本研究利用多种来源的机构级面板数据,发现当机构使用基于绩效的激励结构时,机构合同的使用会促进歧视投诉程序。在研究承包商所有权对社会/经济代表性不足群体的调节作用时,研究结果表明,使用弱势群体拥有的小型承包商对机构层面的合同使用与绩效之间的关系有积极的调节作用。
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引用次数: 0
Book Review: Public service motivation? Rethinking what motivates public actors 书评:公共服务动机?反思公共行为者的动机
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-05-17 DOI: 10.1177/0734371x241253270
Jinju Suk
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引用次数: 0
The Effect of Occupational Stigma on Job Withdrawal Behavior: A Chain Mediation Model Based on an Emotional Labor Perspective 职业污名对工作退出行为的影响:基于情感劳动视角的链式调解模型
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-05-17 DOI: 10.1177/0734371x241252940
Qing Miao, Yuchen Guo
Occupational stigma is pervasive, encompassing street-level bureaucrats as well; however, limited knowledge exists regarding the extent and impact on this particular group. This study employs the conservation of resources theory with a chain mediation model to expose how occupational stigma affects street-level bureaucrats’ job withdrawal behavior from an emotional perspective. Based on four-wave data from 1,333 public employees across 316 grassroots communities, we identified a chain mediating the roles of emotional labor and emotional exhaustion in the negative relationship between occupational stigma and job withdrawal behavior. Research has shown that occupational stigma leads to more surface acting and less deep acting. Increased surface acting worsens employees’ emotional exhaustion and increases job withdrawal behavior, whereas deep acting alleviates employees’ emotional exhaustion and reduces job withdrawal behavior. This study extensively discusses the importance of public organizations valuing the emotional labor of street-level bureaucrats to help them resist the threat of occupational stigma.
职业鄙视无处不在,街头官员也不例外;然而,人们对这一特殊群体的职业鄙视程度和影响却知之甚少。本研究运用资源保护理论和链式调解模型,从情感角度揭示了职业烙印如何影响街道官员的工作退出行为。基于 316 个基层社区 1333 名公职人员的四波数据,我们发现了情感劳动和情感衰竭在职业烙印与退职行为负相关中的链式中介作用。研究表明,职业污名会导致更多的表面行为和更少的深层行为。表层行为的增加会加重员工的情绪耗竭,增加工作退出行为,而深层行为则会缓解员工的情绪耗竭,减少工作退出行为。本研究广泛讨论了公共组织重视基层官僚的情感劳动以帮助他们抵御职业污名威胁的重要性。
{"title":"The Effect of Occupational Stigma on Job Withdrawal Behavior: A Chain Mediation Model Based on an Emotional Labor Perspective","authors":"Qing Miao, Yuchen Guo","doi":"10.1177/0734371x241252940","DOIUrl":"https://doi.org/10.1177/0734371x241252940","url":null,"abstract":"Occupational stigma is pervasive, encompassing street-level bureaucrats as well; however, limited knowledge exists regarding the extent and impact on this particular group. This study employs the conservation of resources theory with a chain mediation model to expose how occupational stigma affects street-level bureaucrats’ job withdrawal behavior from an emotional perspective. Based on four-wave data from 1,333 public employees across 316 grassroots communities, we identified a chain mediating the roles of emotional labor and emotional exhaustion in the negative relationship between occupational stigma and job withdrawal behavior. Research has shown that occupational stigma leads to more surface acting and less deep acting. Increased surface acting worsens employees’ emotional exhaustion and increases job withdrawal behavior, whereas deep acting alleviates employees’ emotional exhaustion and reduces job withdrawal behavior. This study extensively discusses the importance of public organizations valuing the emotional labor of street-level bureaucrats to help them resist the threat of occupational stigma.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"42 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140961527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Governing the West Bank: What Role Do Elite Level Civil Servants Actively Represent? 治理约旦河西岸:精英级公务员积极代表什么角色?
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-03-31 DOI: 10.1177/0734371x241242436
Karl O’Connor, Usamah Shahwan
Representative bureaucracy is used to understand original data, shedding light on the administrative side of the politico-administrative axis in one part of one of the world’s most contentious and divisive conflicts: the Palestinian Israeli conflict. We theorize and test six different theoretically existent roles of elite level bureaucrat (ELB) role conceptions in the West Bank. Using Q Methodology in 22 ELB interviews, we identify two empirically existent bureaucrat role conceptions associated with serving the public: one traditional Wilsonian/Weberian; the other a coproducer of public policy. Bureaucrats serve the entire population, as in public service motivation, not a sub-section. They believe that politics and bureaucracy should be separate and share concerns that bureaucratic independence is in jeopardy. The discovery of these profiles suggests that both pro-social and active representations on behalf of primary identities are notably absent, suggesting further investigation is required into bureaucrat role conceptions in the fragile or developing society.
我们利用代议制来理解原始数据,揭示了世界上最具争议性和分裂性的冲突之一--巴以冲突中政治-行政轴心的行政方面。我们对约旦河西岸精英官僚(ELB)的六种不同的理论上存在的角色概念进行了理论分析和检验。在对 22 名精英官员的访谈中使用 Q 方法,我们确定了与服务公众相关的两种经验上存在的官僚角色概念:一种是传统的威尔逊/韦伯式的,另一种是公共政策的共同制定者。官僚的服务对象是全体民众,就像公共服务动机一样,而不是某个小群体。他们认为政治和官僚机构应该分开,并共同担心官僚机构的独立性受到威胁。这些特征的发现表明,代表主要身份的亲社会和积极表述都明显缺乏,这表明需要进一步调查脆弱或发展中社会中的官僚角色概念。
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引用次数: 0
Ties With Benefits: Relationship Between Relational Multiplexity, Gender, and Work-Life Balance 有好处的纽带:关系多重性、性别和工作与生活平衡之间的关系
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2024-03-23 DOI: 10.1177/0734371x241237562
Heyjie Jung, Yifan Chen, Ashlee Frandell, Eric Welch
Flexible work arrangement policies provide employees the flexibility to manage their work and personal lives. Despite various efforts of public organizations, struggles to simplify or integrate work and private life demands continue, resulting in employees’ lower satisfaction, higher stress, higher turnover, and lower productivity. Our study focuses on the social environments of individual employees by investigating how social networks affect individuals’ efforts to balance work and life in a higher education setting. Using a 2011 NSF-funded national survey of Science, Technology, Engineering and Math (STEM) faculty in US universities, we examine the impact of multiplexity in social networks on work-life balance (WLB) and how the impact varies by gender. Our regression results suggest that the impact of relational multiplexity on WLB follows an inverse U-shape pattern and varies by gender. In particular, multiplex ties that individuals socialize outside their work can affect their WLB and the impact varies by gender.
灵活工作安排政策为员工提供了管理其工作和个人生活的灵活性。尽管公共组织做出了各种努力,但简化或整合工作与私人生活需求的斗争仍在继续,导致员工满意度降低、压力增大、离职率升高和生产率降低。我们的研究侧重于员工个人的社会环境,调查在高等教育环境中,社会网络如何影响个人平衡工作与生活的努力。利用 2011 年国家自然科学基金资助的一项针对美国大学科学、技术、工程和数学(STEM)教师的全国性调查,我们研究了社交网络的多重性对工作与生活平衡(WLB)的影响,以及这种影响在性别上的差异。我们的回归结果表明,关系多重性对工作与生活平衡的影响呈反 U 型,且因性别而异。特别是,个人在工作之外社交的多重关系会影响他们的工作与生活平衡,而且这种影响因性别而异。
{"title":"Ties With Benefits: Relationship Between Relational Multiplexity, Gender, and Work-Life Balance","authors":"Heyjie Jung, Yifan Chen, Ashlee Frandell, Eric Welch","doi":"10.1177/0734371x241237562","DOIUrl":"https://doi.org/10.1177/0734371x241237562","url":null,"abstract":"Flexible work arrangement policies provide employees the flexibility to manage their work and personal lives. Despite various efforts of public organizations, struggles to simplify or integrate work and private life demands continue, resulting in employees’ lower satisfaction, higher stress, higher turnover, and lower productivity. Our study focuses on the social environments of individual employees by investigating how social networks affect individuals’ efforts to balance work and life in a higher education setting. Using a 2011 NSF-funded national survey of Science, Technology, Engineering and Math (STEM) faculty in US universities, we examine the impact of multiplexity in social networks on work-life balance (WLB) and how the impact varies by gender. Our regression results suggest that the impact of relational multiplexity on WLB follows an inverse U-shape pattern and varies by gender. In particular, multiplex ties that individuals socialize outside their work can affect their WLB and the impact varies by gender.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"60 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140196136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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Review of Public Personnel Administration
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