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Boosting Newcomer Integration in Public Service: A Diary Study on Microinterventions 促进新移民融入公共服务:微干预的日记研究
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2026-02-05 DOI: 10.1177/0734371x251395023
Jana Oetken
The first months in a new organization are a sensitive phase for newcomers as their attitudes are not yet settled. However, public management research has paid limited attention to onboarding tactics that support newcomer integration. This study explores “microinterventions”—brief reflective tasks on the social impact of one’s work—as a novel onboarding tactic. In an eight-week diary study, 31 public management students (Level 2) in placements (194 weekly observations, Level 1) were randomly assigned to a reflection-task or control group. Multilevel analyses showed no significant main effect of reflection tasks on socialization, positive affect, negative affect, or career commitment and no significant interaction effect of reflection task and time. Descriptive means suggested a higher treatment-group level at the first wave, but this early difference did not persist. Findings indicate limited efficacy of reflection-based microinterventions for newcomer integration in this real-world public sector context, though the tactic appears low-risk. We discuss implications for public sector onboarding.
新员工在新公司的头几个月是一个敏感的阶段,因为他们的态度还没有确定下来。然而,公共管理研究对支持新员工融入的入职策略关注有限。本研究探讨了“微干预”——关于工作对社会影响的简短反思任务——作为一种新颖的入职策略。在一项为期八周的日记研究中,31名公共管理专业的学生(2级)被随机分配到反思任务组或对照组(194周观察,1级)。多水平分析显示,反思任务对社会化、积极情感、消极情感和职业承诺的主效应不显著,反思任务与时间的交互效应不显著。描述性方法表明第一波治疗组水平较高,但这种早期差异并未持续存在。研究结果表明,在现实世界的公共部门背景下,基于反思的微干预对新移民融入的效果有限,尽管该策略似乎风险较低。我们讨论了对公共部门入职的影响。
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引用次数: 0
How Public Interest Lawyers Manage the Emotive Dimension of Their Work 公益律师如何处理工作中的情感因素
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2026-01-31 DOI: 10.1177/0734371x251399925
Monica Lea, Nuri Heckler, Mary E. Guy
There is a significant emotive dimension to the work of public interest lawyers (PILs), whose jobs involve working with traumatized clients in a high-stakes legal environment. This vital public service profession represents marginalized clients, many of whom face extraordinary challenges. These attorneys must maintain their own composure as they simultaneously manage their clients’ emotional distress and legal predicaments. Drawing on interviews of PILs, we identify themes related to emotion regulation, vicarious trauma, burnout, and resilience. Findings reveal that PILs leverage emotion to build the trust that is essential for effective legal advocacy and they do this while navigating client trauma and systemic injustice. Compounding the emotive burden are risks of secondary trauma and feelings of institutional betrayal. Findings also reveal strategies that PILs employ to thrive, including on-ramps and off-ramps they use to set boundaries around the emotive demands of their work. HR implications are discussed.
公共利益律师(pil)的工作有一个重要的情感维度,他们的工作涉及在高风险的法律环境中与受创伤的客户打交道。这一重要的公共服务职业代表着被边缘化的客户,其中许多人面临着非同寻常的挑战。这些律师必须保持冷静,同时处理客户的情绪困扰和法律困境。通过对pil的访谈,我们确定了与情绪调节、替代创伤、倦怠和恢复力相关的主题。研究结果表明,pill利用情感来建立信任,这对有效的法律辩护至关重要,他们在处理客户创伤和系统性不公正的同时这样做。加重情感负担的是二次创伤的风险和机构背叛的感觉。研究结果还揭示了药剂学家们用来茁壮成长的策略,包括他们用来为工作的情感需求设定界限的进站和出站。讨论了人力资源影响。
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引用次数: 0
Two Families Under One Roof: The Role of Social Identity and Organizational Justice During Backsourcing 一个屋檐下的两个家庭:社会认同和组织正义在外包中的作用
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2026-01-23 DOI: 10.1177/0734371x251399922
Yongjin Ahn, Hemin Choi
Backsourcing, the process of reclaiming previously outsourced services and reintegrating them into public organizations, has garnered increasing attention in the field of government contracting. While prior studies have emphasized fiscal and efficiency outcomes, limited research has explored its human resource implications, particularly its impact on employees. This study examines the experiences of backsourced employees (contracted managers transitioning to public service roles) and traditional public servants in South Korea. Through 27 in-depth interviews conducted at Veterans Service Centers and a nationally representative survey of public servants, findings reveal in-group/out-group conflict between two different groups of employees. The conflict stems from perceived differences in entry routes (meritocracy vs. political agendas) and dissatisfaction with task-reward alignment, leading to issues of social identity and organizational justice. This study highlights the critical need for fair procedures and equitable rewards to foster employee integration and mitigate conflict during personnel reforms involving backsourcing.
“后包”,即收回以前外包的服务并将其重新纳入公共组织的过程,在政府承包领域引起了越来越多的注意。虽然先前的研究强调了财政和效率的结果,但有限的研究探讨了其对人力资源的影响,特别是对员工的影响。本研究考察了韩国外包员工(合同管理人员向公共服务角色转型)和传统公务员的经验。通过在退伍军人服务中心进行的27次深度访谈和一项具有全国代表性的公务员调查,研究结果揭示了两种不同员工群体之间的群体内/群体外冲突。冲突源于对进入途径的感知差异(任人唯贤vs.政治议程)和对任务-奖励一致性的不满,从而导致社会认同和组织正义问题。本研究强调,在涉及外包的人事改革过程中,迫切需要公平的程序和公平的奖励,以促进员工融合,缓解冲突。
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引用次数: 0
Code Red: Fighting Fires, Racism, and Policies in Emergency Safety Services 红色代码:紧急安全服务中的救火、种族主义和政策
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2026-01-21 DOI: 10.1177/0734371x251411200
James E. Wright, Collin Cox, Victoria Pham
Scholarship on institutional and structural racism in frontline work is essential for improved service delivery outcomes. This study expands this realm of scholarship and practice by examining the job experiences of Black firefighters in predominantly White fire departments. Semi-structured interviews with 21 Black firefighters on citizen interactions, representation in their organization and leadership, racist experiences, and unique challenges they faced. The findings demonstrated that (1) Black firefighters experienced double standards compared to White firefighters, (2) Black firefighters’ qualifications were consistently questioned, and (3) they dealt with significant stereotyping and prejudice in the workplace. Taken together, these results suggest that institutional and structural racism in frontline work is produced through Black firefighters’ interactions with colleagues and supervisors, through the unequal application of punitive policies or through experiencing expressions of racial stereotypes. These results have practical implications for how to recruit and retain racially minoritized employees in frontline work.
研究第一线工作中的制度性和结构性种族主义对改善服务提供结果至关重要。本研究通过考察黑人消防员在以白人为主的消防部门的工作经验,扩展了这一学术和实践领域。对21名黑人消防员进行了半结构化访谈,内容涉及公民互动、在组织和领导中的代表性、种族主义经历以及他们面临的独特挑战。研究结果表明:(1)与白人消防员相比,黑人消防员经历了双重标准;(2)黑人消防员的资格一直受到质疑;(3)他们在工作场所面临着严重的刻板印象和偏见。综上所述,这些结果表明,一线工作中的制度性和结构性种族主义是通过黑人消防员与同事和主管的互动、惩罚性政策的不平等应用或种族刻板印象的表达而产生的。这些结果对如何在一线工作中招募和留住少数族裔员工具有实际意义。
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引用次数: 0
Individual Risk Aversion and Public Sector Socialization: Evidence From a Longitudinal Study 个体风险规避与公共部门社会化:来自纵向研究的证据
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2026-01-06 DOI: 10.1177/0734371x251400695
Ivan P. Lee, Jincheng Wang, Kuang-Ting Tai
Does working in the public sector make people more risk averse? Using longitudinal data from the German Socio-Economic Panel (SOEP, 2008–2018), this study examines whether public sector work experience influences individual risk aversion over time. Fixed-effects and supplementary within-person analyses were conducted to test the socialization hypotheses. The results show that while public sector work experience per se does not affect individuals’ risk aversion once overall work experience is controlled for, an interaction between public and total work experience suggests that risk aversion may gradually increase among long-term public employees. However, the effect size is small, and additional within-person analyses indicate that individual risk aversion remains stable over time. These findings suggest that, rather than being substantially reshaped by public sector workplace context, individual risk aversion functions as a relatively stable personal disposition that interacts modestly with institutional experience. Implications for public employee socialization are discussed.
在公共部门工作是否会让人们更加厌恶风险?本研究利用德国社会经济研究小组(SOEP, 2008-2018)的纵向数据,考察了公共部门的工作经历是否会随着时间的推移影响个人的风险规避。通过固定效应和补充人内分析来检验社会化假设。结果表明,在控制了整体工作经验后,公共部门工作经验本身并不影响个人的风险厌恶,但公共工作经验和总体工作经验之间的相互作用表明,长期公共雇员的风险厌恶可能会逐渐增加。然而,效应大小很小,并且额外的个人内部分析表明,个人风险厌恶随着时间的推移保持稳定。这些发现表明,个人风险厌恶并没有被公共部门的工作环境大大重塑,而是作为一种相对稳定的个人性格,与机构经验适度互动。讨论了公共雇员社会化的影响。
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引用次数: 0
Leadership Practices and Employee Ambassadorship: The Mediating Role of Basic Needs 领导实践与员工大使:基本需求的中介作用
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2026-01-02 DOI: 10.1177/0734371x251399926
Marthe Rys, Edwin A. J. van Hooft, Eveline Schollaert, Greet Van Hoye
In today’s competitive labor market, attracting and retaining talent is challenging, especially for public organizations facing aging workforces and declining interest in public service careers. To address this, organizations implement public employer branding strategies to attract and retain talent. Employees play a crucial role in promoting the organization’s employer brand, making it essential for public employers to encourage employees to display ambassadorship. Leadership practices can create an environment that fosters employee contributions to organizational success. This study, employing self-determination theory, explores how supervisors satisfying employees’ basic needs could foster ambassadorship. Surveys administered in a Belgian local government ( N employees = 228; N supervisors = 41) revealed that social support indirectly related to ambassadorship via relatedness need satisfaction. Exploratory analyses showed some support for the moderating role of supervisor ambassadorship modeling in this relationship. Overall, social support emerges as a crucial leadership practice for fostering ambassadorship, explaining leadership’s role in employer branding within the public sector.
在当今竞争激烈的劳动力市场上,吸引和留住人才是一项挑战,特别是对于面临劳动力老龄化和对公共服务职业兴趣下降的公共组织而言。为了解决这个问题,组织实施公共雇主品牌战略来吸引和留住人才。员工在提升雇主品牌方面发挥着至关重要的作用,因此公共雇主必须鼓励员工发挥大使的作用。领导实践可以创造一种环境,促进员工对组织成功的贡献。本研究运用自我决定理论,探讨主管满足员工基本需求如何促进大使关系。在比利时地方政府(N名雇员= 228;N名主管= 41)进行的调查显示,社会支持通过关系需求满意度与大使间接相关。探索性分析显示,在这种关系中,监督大使模型的调节作用得到了一定的支持。总的来说,社会支持成为培养大使的关键领导实践,解释了领导在公共部门雇主品牌中的作用。
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引用次数: 0
Can Distributed Leadership be Trained? A Field Experiment on Aligned Division of Leadership Tasks in Public Organizations 分布式领导力可以训练吗?公共组织领导任务协同分工的实地实验
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2025-12-31 DOI: 10.1177/0734371x251396155
Anne Mette Kjeldsen, Thomas Faurholt Jønsson, Lotte Bøgh Andersen
Distributed leadership, characterized by leadership tasks divided among managers and employees, has shown promise in promoting positive workplace outcomes. However, its training applicability within public organizations remains underexplored. Based on a pre-registered field experiment that provides randomized organizational development interventions in distributed leadership compared to goal-oriented leadership and motivation interventions in four different public service sectors, this study examines training effects on distributed leadership behavior and perceived alignment of leadership processes. Our findings provide limited support to the expectation that the distributed leadership training program directly increases employee-perceived distributed leadership behavior and alignment compared to the two other training programs. However, organizational units with low pre-training levels of aligned leadership substantially increase their distributed leadership behaviors and alignment through organizational development interventions—regardless of the training content. This study thereby highlights important conditions for the trainability of distributed leadership within public organizations when managers and employees are trained together.
分布式领导的特点是将领导任务分配给管理者和员工,这在促进积极的工作成果方面显示出了希望。然而,其培训在公共组织中的适用性仍未得到充分探讨。本研究基于预先注册的实地实验,将分布式领导的随机组织发展干预措施与四个不同公共服务部门的目标导向领导和动机干预措施进行比较,考察了培训对分布式领导行为和领导过程感知一致性的影响。与其他两个培训项目相比,分布式领导培训项目直接提高了员工感知的分布式领导行为和一致性,我们的研究结果为这一预期提供了有限的支持。然而,无论培训内容如何,一致性领导培训前水平较低的组织单位通过组织发展干预显著增加了其分布式领导行为和一致性。因此,本研究强调了当管理者和员工一起接受培训时,公共组织内分布式领导力可训练性的重要条件。
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引用次数: 0
Accountability at Work: Effects of Employee Accountability on Emotional Exhaustion and Engagement among Healthcare Professionals in the Netherlands 工作问责制:员工问责制对荷兰医疗保健专业人员情绪耗竭和敬业度的影响
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2025-12-27 DOI: 10.1177/0734371x251390513
Lynn Colder, Eduard Schmidt, Sandra Groeneveld, Jet Bussemaker
Accountability plays an important role in the daily work of frontline professionals, yet it is unclear whether it affects them either positively or negatively at work. This study therefore examines how employee accountability (EA), as a job demand, impacts employee engagement and emotional exhaustion. Furthermore, we assess to what extent psychological safety, as a job resource, moderates the impact of EA on emotional exhaustion and engagement. Based on a survey among 3,691 frontline professionals in Dutch healthcare, we show that different dimensions of employee accountability have contradictory, albeit small, effects on emotional exhaustion and engagement. In addition, our study reveals that the validity and reliability of the measurement of employee accountability are dependent on professional and national contexts. Recommendations for future research are discussed.
问责制在一线专业人员的日常工作中发挥着重要作用,但目前尚不清楚它对他们的工作是积极的还是消极的。因此,本研究考察了员工问责制(EA)作为一种工作需求,如何影响员工敬业度和情绪耗竭。此外,我们评估了心理安全作为一种工作资源,在多大程度上调节了EA对情绪耗竭和敬业度的影响。根据对荷兰医疗保健行业3691名一线专业人员的调查,我们发现,员工问责制的不同维度对情绪耗竭和敬业度的影响相互矛盾,尽管影响很小。此外,我们的研究表明,员工问责制测量的效度和信度依赖于专业和国家背景。并对今后的研究提出了建议。
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引用次数: 0
Pension Reform and Employee Satisfaction With the Public Service Profession: Evidence From the 2015 Public Officials Pension Reform in South Korea 养老金改革与公务员职业满意度:来自2015年韩国公务员养老金改革的证据
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2025-12-20 DOI: 10.1177/0734371x251395027
Haeil Jung, Sun Young Kim, Seungmin Jeon
While pension reforms for public employees are implemented frequently around the world, there is still limited understanding of how these employees respond to and adapt to such changes. Utilizing the 2015 Public Officials Pension Reform in South Korea as the research context, this study investigates the impact of pension reform on employee satisfaction with the public service profession during the reform period and how this impact evolved in the post-reform years. Drawing on yearly repeated cross-sectional data from 15,270 public employees collected between 2013 and 2019, our empirical analysis reveals a significant decline in employee satisfaction with the public service profession following the initiation of pension reform in 2014, with a subsequent rebound to pre-reform levels in the later years. These findings offer valuable insights for navigating the challenges of pension reform and enhancing employee satisfaction during the reform process.
虽然世界各地频繁实施公务员养老金改革,但人们对这些雇员如何应对和适应这些变化的了解仍然有限。本研究以2015年韩国公务员养老金改革为研究背景,探讨了改革期间养老金改革对公务员职业满意度的影响,以及这种影响在改革后的几年里是如何演变的。根据2013年至2019年间收集的15270名公务员的年度重复横截面数据,我们的实证分析显示,2014年养老金改革启动后,员工对公共服务职业的满意度显著下降,随后几年反弹至改革前的水平。这些发现为应对养老金改革的挑战和在改革过程中提高员工满意度提供了有价值的见解。
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引用次数: 0
Professionalism and Financial Management: A Study of CFOs and Supervisory Roles in U.S. Federal Agencies 专业精神与财务管理:美国联邦机构首席财务官与监管角色研究
IF 3.9 3区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2025-12-18 DOI: 10.1177/0734371x251395040
Heonuk Ha
Professionalism plays a critical role in public management, yet prior research has faced challenges in defining the professionalism of key officials and in identifying appropriate measures to assess its relationship with performance. Specifically, although agency chief financial officers (CFOs) are central to managing federal finances, their influence on financial performance has been largely unexamined. This study analyzes the effects of CFO professionalism—defined by specialized education, work experience, and career aspirations—on the financial management performance of 26 U.S. federal agencies from 2003 to 2021. It also examines how agency-level professionalism, particularly the presence of experienced professionals in supervisory positions, influences financial performance. Using an ordinary least squares (OLS) model with agency and year fixed effects, the findings indicate that CFOs’ prior work experience, especially their tenure, is positively associated with financial performance, whereas educational background shows no significant effect. At the agency level, a higher proportion of professional specialists in supervisory positions is associated with a higher level of financial performance. These results underscore the importance of both individual executive attributes and broader organizational professionalism in enhancing public management outcomes.
专业精神在公共管理中发挥着关键作用,但先前的研究在界定关键官员的专业精神和确定适当措施以评估其与绩效的关系方面面临挑战。具体来说,尽管机构首席财务官(cfo)是管理联邦财政的核心,但他们对财务绩效的影响在很大程度上尚未得到检验。本研究分析了首席财务官专业化(由专业教育、工作经验和职业抱负定义)对美国26个联邦机构2003年至2021年财务管理绩效的影响。它还审查了机构一级的专业精神,特别是在监督职位上有经验的专业人员的存在,如何影响财务业绩。使用具有机构固定效应和年份固定效应的普通最小二乘(OLS)模型,研究结果表明,首席财务官以前的工作经验,特别是任期,与财务绩效呈正相关,而教育背景没有显著影响。在机构一级,担任管理职位的专业专家比例越高,财务业绩水平就越高。这些结果强调了个人行政属性和更广泛的组织专业精神在提高公共管理成果方面的重要性。
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引用次数: 0
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