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Keeping them honest? Exploring the impact of labor unions on CSR 让他们诚实?探讨工会对企业社会责任的影响
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-04-16 DOI: 10.1108/srj-12-2023-0695
Cedric E. Dawkins, Yoo Na Youm

Purpose

The role of labor unions in relation to corporate social responsibility (CSR) remains both ambiguous and crucial for union members and business leaders. Given the complex relationship between labor unions and corporations, this study aims to address whether labor unions keep corporations honest (by monitoring CSR activities) or potentially render CSR initiatives less necessary.

Design/methodology/approach

Using data from the MSCI Kinder, Lydenberg, Domini Database for firms in the Russell 1000 Index, this study examines the link between labor unions and CSR in U.S. companies over a six year period. Generalized least squares models were used to test the hypotheses for 3,937 firm-year observations.

Findings

The findings show that unionized companies generally pay less attention to CSR compared to nonunionized ones. The presence of labor unions and positive union-management relations both show a significant negative impact on CSR ratings, where positive union-management relations negatively affect CSR ratings more than just the presence of labor unions. Further, when considering the environmental, social and governance aspects of CSR separately, the results are more complex, suggesting that the relationship between labor unions and CSR varies depending on specific ESG dimensions.

Originality/value

CSR, a well-researched area, rarely addresses the companies' relationships with labor unions. Studies in South Korea and the UK have touched on the impact of labor unions on CSR, but in the USA it remains unexplored. This study extends this line of work by examining U.S. companies.

目的 工会在企业社会责任(CSR)方面的作用对于工会成员和企业领导者来说仍然是模糊而又关键的。鉴于工会与企业之间的复杂关系,本研究旨在探讨工会是通过监督企业社会责任活动来保持企业的诚信,还是可能使企业社会责任举措变得不那么必要。本研究利用 MSCI Kinder、Lydenberg、Domini 数据库中罗素 1000 指数公司的数据,研究了六年间工会与美国公司企业社会责任之间的联系。研究结果表明,与未加入工会的公司相比,加入工会的公司一般不太重视企业社会责任。工会的存在和工会与管理层的积极关系对企业社会责任评级都有显著的负面影响,其中工会与管理层的积极关系对企业社会责任评级的负面影响比工会的存在更大。此外,当分别考虑企业社会责任的环境、社会和治理方面时,结果更为复杂,表明工会与企业社会责任之间的关系因具体的环境、社会和治理维度而异。韩国和英国的研究已涉及工会对企业社会责任的影响,但美国的研究尚未涉及这一问题。本研究通过考察美国公司,对这一研究方向进行了扩展。
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引用次数: 0
Investor value orientation and environmental and social implications: a case of New Zealand agribusinesses 投资者价值取向与环境和社会影响:新西兰农业综合企业案例
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-04-09 DOI: 10.1108/srj-11-2023-0669
Ahesha Perera

Purpose

This study aims to examine the value orientations of New Zealand agribusiness investors and how these orientations influence their reactions to the environmental and social implications of agribusinesses.

Design/methodology/approach

In the context of the New Zealand agricultural sector, the views of investors as published in print and broadcast media between 2018 and 2022 are gathered. The study uses qualitative content analysis to analyse the data. The study is based on the value-belief-norm theory.

Findings

The study reveals that New Zealand agribusiness investors express concern about the environmental (biospheric) and social (altruistic) impacts of the agribusiness sector, prompting calls for greater transparency, climate adaptation and ethical investment options. Additionally, they actively support local businesses to benefit their communities and preserve cultural heritage. Despite these biospheric and altruistic tendencies, investors also prioritise financial and non-financial interests (egoistic). This highlights a nuanced perspective guiding their investment choices – a balance between self-interest and contributing to the greater good. This signals a shift towards socially and environmentally responsible investment practices driven by multifaceted values.

Research limitations/implications

The findings of this study highlight the role of non-pecuniary motives, like values, in determining the relevance of environmental and social information.

Practical implications

The study’s findings offer insight to agribusinesses on how investors’ value orientations shape their investment decisions. This understanding can guide businesses in framing a reporting strategy that enhances the likelihood of investors perceiving reporting as relevant and persuasive, thereby attracting more investments. In turn, this tailored reporting approach assists investors in making well-informed decisions in assessing the environmental and societal risks of agribusinesses.

Originality/value

The study offers a framework explaining how agribusinesses can increase the likelihood of investors finding firms reporting relevant and persuasive, leading to increased investments in environmentally and socially sustainable practices.

目的本研究旨在考察新西兰农业综合企业投资者的价值取向,以及这些取向如何影响他们对农业综合企业的环境和社会影响的反应。设计/方法/途径在新西兰农业部门的背景下,收集了 2018 年至 2022 年间印刷和广播媒体上发表的投资者观点。研究采用定性内容分析法对数据进行分析。研究结果研究结果显示,新西兰农业综合企业投资者对农业综合企业部门的环境(生物圈)和社会(利他)影响表示担忧,呼吁提高透明度、气候适应性和道德投资选择。此外,他们还积极支持当地企业造福社区,保护文化遗产。尽管有这些生物圈和利他主义倾向,投资者也会优先考虑财务和非财务利益(利己主义)。这凸显了指导其投资选择的微妙视角--在自身利益和为更大利益做贡献之间取得平衡。研究局限/启示本研究的发现强调了非金钱动机(如价值观)在决定环境和社会信息相关性方面的作用。研究结果为农业企业提供了有关投资者的价值取向如何影响其投资决策的见解。这种理解可以指导企业制定报告战略,提高投资者认为报告具有相关性和说服力的可能性,从而吸引更多投资。反过来,这种量身定制的报告方法也有助于投资者在评估农业企业的环境和社会风险时做出明智的决策。原创性/价值该研究提供了一个框架,解释了农业企业如何提高投资者认为企业报告具有相关性和说服力的可能性,从而增加对环境和社会可持续实践的投资。
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引用次数: 0
The role of awareness of circular economy’s concept in purchase of sustainable goods and access-based and collaborative consumption – Porto case 对循环经济概念的认识在购买可持续商品和以获取为基础的协作消费中的作用--波尔图案例
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-04-08 DOI: 10.1108/srj-07-2023-0415
Elvira Vieira, Ana Pinto Borges, Paula Lopes Rodrigues, Ana Maria Reis, Svitlana Ostapenko

Purpose

Circular economy (CE) is receiving increasing worldwide attention as a manner to overcome the challenges linked to current trends of unsustainable energy and resource consumption. This paper aims to fill this gap and analyze the adherence to sustainable, access-based and collaborative consumption practices by exploring the role of CE awareness, specifically in the context of Porto, the second-largest city of Portugal.

Design/methodology/approach

The methodology of choice is quantitative, based on partial least square-based structural equation modeling.

Findings

The result shows that there is an influence of CE awareness on subsequent sustainable consumption models.

Research limitations/implications

Present research contributes to the theory on CE awareness and sustainable consumption. It proposes a model that could be applied in other countries. As this research is developed within the city of Porto, it may limit generalizations of obtained results.

Practical implications

As CE practices are embodied into national and local policies, this research contributes to understanding local contexts of CE practices dissemination, providing practical suggestions for businesses and policymakers aiming the transition to the CE.

Originality/value

An original approach to measuring the awareness of CE economy is proposed, that is analyzed not only from the familiarity perspective but in six dimensions of its construction: familiarity, importance, perception or interpretation, advantages, social impact and barriers in this process. Further, the conceptual model of the impact that these dimensions have on the adoption of sustainable consumption models (purchase of sustainable products, access-based and collaborative consumption) is proposed.

目的 循环经济(CE)作为克服当前不可持续的能源和资源消耗趋势所带来的挑战的一种方式,正在受到全世界越来越多的关注。本文旨在填补这一空白,并通过探讨循环经济意识的作用,特别是在葡萄牙第二大城市波尔图的背景下,分析坚持可持续的、以获取为基础的协作式消费实践。它提出了一个可应用于其他国家的模式。由于本研究是在波尔图市开展的,因此可能会限制对所获结果的概括。随着消费经济实践被纳入国家和地方政策,本研究有助于了解消费经济实践在当地的传播情况,为旨在向消费经济转型的企业和政策制定者提供实用建议。此外,还提出了这些维度对采用可持续消费模式(购买可持续产品、基于获取的消费和协作消费)的影响的概念模型。
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引用次数: 0
The determinants of corporate social responsibility (CSR) committee: executive compensation, CSR-based incentives and ESG performance 企业社会责任委员会的决定因素:高管薪酬、基于企业社会责任的激励机制和环境、社会和治理绩效
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-03-26 DOI: 10.1108/srj-07-2022-0303
Mehtap Aldogan Eklund, Pedro Pinheiro

Purpose

This paper aims to investigate whether executive compensation, corporate social responsibility (CSR)-based incentives, environmental social and governance (ESG) performance and firm performance are the significant predictors of CSR committees, in addition to CEO, firm and corporate governance characteristics, from the tenet of stakeholder and managerial power theories.

Design/methodology/approach

Switzerland is an exemplary country from the perspective of corporate governance and executive compensation. This empirical study includes a panel data set of listed Swiss companies, so fixed-effect logistic regression has been used.

Findings

It has been found that the companies that offer CSR-based incentives and higher compensation to their CEOs and have better ESG performance are more likely to have CSR committees.

Practical implications

This empirical paper fills the gap in the literature, guides practitioners about the factors that influence the creation and efficiency of CSR committees, and inspires regulatory bodies to ponder on a mandatory CSR committee to form resilient and sustainable organizations worldwide.

Social implications

COVID-19 has re-emphasized the prominence of sustainability and the stakeholder approach. Thus, this paper indicates that CSR committees require the adaption and implementation of a holistic sustainability policy that integrates both external and internal factors and thereby provides a whole process for sustainability issues.

Originality/value

The impact of CSR committees on corporate social performance (CSP) has already been investigated. However, the predictors of CSR committees have been less scrutinized in the literature.

目的 本文旨在从利益相关者理论和管理权力理论出发,研究除了首席执行官、公司和公司治理特征之外,高管薪酬、基于企业社会责任(CSR)的激励机制、环境社会与治理(ESG)绩效和公司绩效是否是企业社会责任委员会的重要预测因素。本实证研究包括一组瑞士上市公司的面板数据,因此采用了固定效应逻辑回归法。研究结果发现,那些为首席执行官提供基于企业社会责任的激励和更高薪酬,并且在环境、社会和公司治理方面表现更好的公司,更有可能设立企业社会责任委员会。社会意义COVID-19 再次强调了可持续发展和利益相关者方法的重要性。因此,本文指出,企业社会责任委员会需要调整和实施一项整合外部和内部因素的整体可持续发展政策,从而为可持续发展问题提供一个完整的过程。然而,有关企业社会责任委员会的预测因素的研究却较少。
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引用次数: 0
Demystifying the relationships among green HRM, green work engagement, green innovation and environmental performance: a serial mediation model 解密绿色人力资源管理、绿色工作参与、绿色创新和环境绩效之间的关系:串联中介模型
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-03-14 DOI: 10.1108/srj-08-2023-0457
Jnaneswar K

Purpose

This study aims to demystify the mediating mechanism behind the relationship between green human resource management (HRM) and an organization’s environmental performance with the support of resource-based view theory and social exchange theory. Specifically, this study investigates the sequential mediation of green work engagement and green innovation on the direct effect of green HRM on environmental performance.

Design/methodology/approach

This quantitative study collected data from 311 employees working in various Indian manufacturing firms using an online survey. Structural equation modeling was used to determine the model fit of the serial mediation model, and PROCESS macro was used to test the hypotheses.

Findings

The findings of the study revealed the following important results. First, green HRM positively affects an organization’s environmental performance. Second, green work engagement mediates the effect of green HRM on environmental performance. Third, green innovation mediates the effect of green HRM on environmental performance. Fourth, green work engagement and green innovation sequentially mediate the green HRM–environmental relationship.

Practical implications

This study offers the following practical implications. First, it improves the managerial comprehension of the processes in enhancing environmental performance. Second, it implies that managers need to implement green HRM in their organizations as they play a pivotal role in improving employees’ green work engagement, organizations’ green innovation and environmental performance.

Originality/value

The present study is one of the primary research works that examined the serial mediating effect of green work engagement and green innovation in the relationship between green HRM and environmental performance. This study enriches the existing literature on green HRM and environmental performance by uncovering the mediating mechanism of green work engagement and green innovation.

目的本研究旨在以基于资源的观点理论和社会交换理论为支持,揭示绿色人力资源管理(HRM)与组织环境绩效之间关系背后的中介机制。具体而言,本研究探讨了绿色工作参与和绿色创新对绿色人力资源管理对环境绩效直接影响的顺序中介作用。设计/方法/途径本定量研究通过在线调查收集了 311 名在印度不同制造企业工作的员工的数据。采用结构方程模型确定序列中介模型的模型拟合度,并采用 PROCESS 宏检验假设。首先,绿色人力资源管理会对组织的环境绩效产生积极影响。第二,绿色工作参与是绿色人力资源管理对环境绩效影响的中介。第三,绿色创新调节了绿色人力资源管理对环境绩效的影响。第四,绿色工作参与和绿色创新依次介导了绿色人力资源管理与环境之间的关系。首先,它提高了管理者对提高环境绩效过程的理解。原创性/价值本研究是研究绿色人力资源管理与环境绩效关系中绿色工作参与和绿色创新的序列中介效应的主要研究成果之一。本研究通过揭示绿色工作参与和绿色创新的中介机制,丰富了有关绿色人力资源管理和环境绩效的现有文献。
{"title":"Demystifying the relationships among green HRM, green work engagement, green innovation and environmental performance: a serial mediation model","authors":"Jnaneswar K","doi":"10.1108/srj-08-2023-0457","DOIUrl":"https://doi.org/10.1108/srj-08-2023-0457","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to demystify the mediating mechanism behind the relationship between green human resource management (HRM) and an organization’s environmental performance with the support of resource-based view theory and social exchange theory. Specifically, this study investigates the sequential mediation of green work engagement and green innovation on the direct effect of green HRM on environmental performance.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This quantitative study collected data from 311 employees working in various Indian manufacturing firms using an online survey. Structural equation modeling was used to determine the model fit of the serial mediation model, and PROCESS macro was used to test the hypotheses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings of the study revealed the following important results. First, green HRM positively affects an organization’s environmental performance. Second, green work engagement mediates the effect of green HRM on environmental performance. Third, green innovation mediates the effect of green HRM on environmental performance. Fourth, green work engagement and green innovation sequentially mediate the green HRM–environmental relationship.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This study offers the following practical implications. First, it improves the managerial comprehension of the processes in enhancing environmental performance. Second, it implies that managers need to implement green HRM in their organizations as they play a pivotal role in improving employees’ green work engagement, organizations’ green innovation and environmental performance.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The present study is one of the primary research works that examined the serial mediating effect of green work engagement and green innovation in the relationship between green HRM and environmental performance. This study enriches the existing literature on green HRM and environmental performance by uncovering the mediating mechanism of green work engagement and green innovation.</p><!--/ Abstract__block -->","PeriodicalId":47615,"journal":{"name":"Social Responsibility Journal","volume":"44 1","pages":""},"PeriodicalIF":3.2,"publicationDate":"2024-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140105810","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Green human resource management and employee ecological behaviour: the mediating role of green commitment 绿色人力资源管理与员工生态行为:绿色承诺的中介作用
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-02-28 DOI: 10.1108/srj-07-2023-0399
Juhari Noor Faezah, Mohd Yusoff Yusliza, Richa Chaudhary, T. Ramayah, Olawole Fawehinmi

Purpose

This study aims to investigate the influence of green human resource management (Green HRM) on employee ecological behaviour (EEB) using the mediating role of green commitment.

Design/methodology/approach

Data were gathered using convenience sampling by surveying 308 academicians in five public research universities across Malaysia. Partial least squares structural equation modelling (PLS-SEM) tested the hypothesised model.

Findings

The results offered support for the hypotheses. Green HRM was related positively to EEB, and Green HRM influenced EEB indirectly via green commitment.

Practical implications

This study has significant implications for policymaking regarding higher education institutions that maintain an eco-friendly environment in Malaysia. The study offers guidelines to decision makers for enhancing EEB and environmental commitment in the workplace.

Originality/value

This study contributes to the current literature on green behaviour and Green HRM by examining these relationships and testing the mediation effect of green commitment from the developing economy of Malaysia. It also offers guidelines for policymakers and HR practitioners to promote environmental friendliness at work and create an environmentally friendly organisational culture.

目的本研究旨在利用绿色承诺的中介作用,调查绿色人力资源管理(Green HRM)对员工生态行为(EEB)的影响。部分最小二乘法结构方程模型(PLS-SEM)对假设模型进行了检验。绿色人力资源管理与 EEB 呈正相关,绿色人力资源管理通过绿色承诺间接影响 EEB。原创性/价值本研究从马来西亚的发展中经济体出发,研究了绿色行为和绿色人力资源管理之间的关系,并测试了绿色承诺的中介效应,为当前有关绿色行为和绿色人力资源管理的文献做出了贡献。本研究还为政策制定者和人力资源从业人员提供了指导方针,以促进工作场所的环境友好并创建环境友好型组织文化。
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引用次数: 0
University social responsibility and sustainable development: illustration of adapted practices by two Tunisian Universities 大学的社会责任与可持续发展:突尼斯两所大学的适应性做法说明
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-02-20 DOI: 10.1108/srj-08-2023-0459
Imen Ouragini, Anissa Ben Hassine Louzir

Purpose

This study aims to show how universities may engage in social responsibility approaches and to understand in depth how the university social responsibility (USR) practices contribute in achieving sustainable development.

Design/methodology/approach

Exploratory qualitative research was directed based on two Tunisian Universities (two case studies); the first one belongs to the public sector and the second one to the private sector. Data were collected through participant observations, group interviews, documentation as well as semistructured interviews with students and administrative staff. The survey was carried out in 2022, immediately following the COVID-19 health crisis. The interview lasted 45-min on average.

Findings

The results confirmed that USR was applicable within the two studied institutions. The two cases under investigation primarily concerned academic and philanthropic responsibilities, with practices pertaining to ethical and legal responsibilities being observed, albeit not to the same extent as the other two responsibilities. Therefore, universities prioritize the welfare of people over anything else when they implement a USR policy.

Originality/value

The USR is an approach that many higher education institutions, both public and private, must appropriate. Nevertheless, this field is still virgin in academic research and this theme remains unexplored within the Tunisian territory. Thus, through the present study, the authors were able to understand in depth the USR practices and confirmed that these two institutes were socially responsible. Consequently, the authors are inviting other Tunisian Universities to adhere to these approaches regarding their benefits among society, environment and economy.

本研究旨在展示大学如何参与社会责任方法,并深入了解大学社会责任(USR)实践如 何有助于实现可持续发展。设计/方法/途径在两所突尼斯大学(两个案例研究)的基础上开展了探索性定 性研究;第一所大学属于公共部门,第二所大学属于私营部门。通过参与观察、小组访谈、文献以及与学生和行政人员的半结构式访谈收集数据。调查于 2022 年进行,紧随 COVID-19 健康危机之后。访谈平均持续 45 分钟。调查结果结果证实,USR 适用于所研究的两所院校。所调查的两个案例主要涉及学术责任和慈善责任,与道德和法律责任相关的做法也得到了遵守,尽管与其他两项责任的程度不同。因此,大学在实施全校性责任政策时,优先考虑的是人的福利。然而,这一领域在学术研究中仍是处女地,在突尼斯领土上这一主题仍未得到探索。因此,通过本研究,作者得以深入了解 USR 的做法,并确认这两所院校具有社会责任感。因此,作者邀请突尼斯其他大学也采用这些方法,因为它们对社会、环境和经济都有好处。
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引用次数: 0
Social versus financial performance: evidence from microfinance institutions in Ethiopia 社会绩效与财务绩效:埃塞俄比亚小额信贷机构提供的证据
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-02-06 DOI: 10.1108/srj-07-2023-0407
Naveen Kumar, Ayenew Shibabaw Asmare

Purpose

Today, the sustainability and outreach of microfinance institutions (MFIs) are crucial to the success of microfinance and the sector’s potential to make a lasting impact. The ability of MFIs to operate financially well without sacrificing their social goals has come under scrutiny. This study aims to identify the kind of relationships between the two objectives of MFIs in Ethiopia.

Design/methodology/approach

This study investigated the association between the outreach and financial sustainability of Ethiopian MFIs from the years 2012 to 2021 using a balanced set of panel data. The study used secondary data and employed a descriptive research design and a quantitative research approach. To this end, random and fixed effects estimation models, as well as three-stage least squares, with the model of seemingly unrelated regression (SUR) are used.

Findings

According to the study, outreach performance enables MFIs to achieve sustainability/financial performance. On the other side, MFI that are financially sound improve social performance. There was therefore no trade-off between the two objectives.

Originality/value

As Ethiopia’s microfinance sector shifts away from government and non-government backing and toward commercialization, such research is crucial. This aspect of the Ethiopian microfinance industry has gotten little consideration in research. The SUR model was used in the study together with random and fixed effect estimators, and the most reliable estimation result was chosen based on the necessary tests.

目的如今,小额信贷机构(MFIs)的可持续性和拓展对于小额信贷的成功以及该行业产生持久影响的潜力至关重要。小额信贷机构在不牺牲其社会目标的前提下实现良好财务运营的能力受到了广泛关注。本研究旨在确定埃塞俄比亚小额信贷机构这两个目标之间的关系。本研究使用一组平衡的面板数据,调查了 2012 年至 2021 年埃塞俄比亚小额信贷机构的外联与财务可持续性之间的关联。研究使用了二手数据,并采用了描述性研究设计和定量研究方法。为此,研究采用了随机效应和固定效应估计模型,以及三阶段最小二乘法和看似无关回归(SUR)模型。研究结果表明,外联绩效使小额金融机构能够实现可持续性/财务绩效。另一方面,财务状况良好的小额贷款机构也能提高社会绩效。随着埃塞俄比亚小额信贷行业从政府和非政府支持转向商业化,此类研究至关重要。埃塞俄比亚小额信贷行业在这方面的研究很少得到考虑。研究中使用了 SUR 模型以及随机和固定效应估计器,并根据必要的测试选择了最可靠的估计结果。
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引用次数: 0
Environmental corporate social responsibility initiatives and green customer citizenship behavior in tourism industry: the mediating roles of green trust, customer-company identification and green corporate image 旅游业中的环境企业社会责任倡议与绿色顾客公民行为:绿色信任、顾客-企业认同和绿色企业形象的中介作用
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-01-31 DOI: 10.1108/srj-07-2023-0378
Idrees Waris, Norazah Mohd Suki, Adeel Ahmed, Waseem Barkat

Purpose

Environmental issues have triggered the need for sustainable behavior around the globe. The tourism industry’s rapid growth also contributes to environmental degradation through natural resource depletion and excess water and energy utilization. Based on social identity theory, this study aims to assess the impact of environmental corporate social responsibility initiatives on green customers’ citizenship behavior. Furthermore, the study assesses the mediating effects of green trust, customer–company identification and green image.

Design/methodology/approach

This study is a quantitative approach, and purposive sampling technique was used to collect the data from the hotels’ customers from northern areas of Pakistan. This study used partial least square-structural equation modeling to analyze the data of 426 customers.

Findings

The study’s findings show that environmental corporate social responsibility initiatives significantly impact green customers’ citizenship behavior, green trust, customer–company identification and green corporate image. However, the relationship between green corporate image and green customers’ citizenship behavior was insignificant. Furthermore, the study’s results revealed that green trust and customer–company identification partially mediate between environmental corporate social responsibility initiatives and green customers’ citizenship behavior.

Practical implications

The findings suggest that hotels’ environmental corporate social responsibility initiatives improve green customer citizenship behavior, green trust and enhance customer–company identification. Therefore, hotel industry managers should consider reinforcing existing environmental corporate social responsibility initiatives and make further efforts to highlight the importance of such initiatives for environmental sustainability, which ultimately affects customers’ green customer citizenship behavior.

Originality/value

This research developed a novel framework to understand green customers’ citizenship behavior in the tourism industry. It extended the literature on environmental corporate social responsibility initiatives and green customers’ citizenship behavior. In addition, the research adds value by confirming the significant direct and mediating role of customer–company identification in tourism industry context.

目的环境问题引发了全球对可持续行为的需求。旅游业的快速发展也导致自然资源枯竭、水和能源使用过量,从而造成环境恶化。基于社会认同理论,本研究旨在评估环保企业社会责任倡议对绿色顾客公民行为的影响。此外,本研究还评估了绿色信任、顾客-公司认同和绿色形象的中介效应。设计/方法/途径本研究采用定量方法,使用目的性抽样技术收集巴基斯坦北部地区酒店顾客的数据。研究结果研究结果表明,环境企业社会责任倡议对绿色顾客的公民行为、绿色信任、顾客-公司认同和绿色企业形象有显著影响。然而,绿色企业形象与绿色顾客的公民行为之间的关系并不显著。此外,研究结果表明,绿色信任和顾客-公司认同在环境企业社会责任倡议与绿色顾客公民行为之间起到了部分中介作用。因此,酒店业管理者应考虑加强现有的环境企业社会责任倡议,并进一步努力强调这些倡议对环境可持续发展的重要性,最终影响顾客的绿色顾客公民行为。它扩展了有关环境企业社会责任倡议和绿色顾客公民行为的文献。此外,该研究还证实了客户-公司认同在旅游业背景下的重要直接作用和中介作用,从而增加了研究价值。
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引用次数: 0
Impact of stakeholder engagement strategies on managerial cognitive decision-making: the context of CSP and CSR 利益相关者参与战略对管理认知决策的影响:CSP 和企业社会责任的背景
IF 3.2 Q2 MANAGEMENT Pub Date : 2024-01-29 DOI: 10.1108/srj-05-2023-0295
Salifu Yusif, Abdul Hafeez-Baig
<h3>Purpose</h3><p>This study aims to explore the strategies corporations use in engaging stakeholders to sustain healthy corporate partnerships and create value for the corporate entity and the society in which they operate and their influence on the corporate manager’s cognitive abilities and decision-making.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>The authors used an interpretive research approach leveraging the strengths of qualitative method of content analysis and comparative and critical analyses to report the results. Interpretive methods incorporate social theories and standpoints that view reality as the social construction of understandable events in the context of organizational communication.</p><!--/ Abstract__block --><h3>Findings</h3><p>The findings of this study suggest that corporations are assumed to follow and execute the principles of engaging stakeholders to achieve corporate social responsibility (CSR) claiming to manage a sustainable and responsible business practices that recognize local cultures, human rights and protect the environment. However, little attention has been paid to the cognitive reasoning of the individuals responsible for CSR and corporate sustainability (CS) as opposed to the growing concerns about strategies corporations use in engaging stakeholders to sustain healthy corporate partnerships and create value – especially the processes that take place during engagement and decision-making including cognitive offloading.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>Stakeholder engagement requires practical approaches that enable corporations and individuals charged with decision-making responsibilities to understand, respond and fulfill their CSRs. To achieve CSRs, corporations and managers responsible for relevant decision-making would need to involve stakeholders in social performance planning, as social reporting/auditing has long been advocating for preventing managerial biasness, groupthink and increased information dissemination via detailed reporting practices toward more collaborative stakeholder relationships. Thus, it is crucial for corporations to implement enhanced stakeholder and managerial decision-making strategies such as integrative approaches to achieve balance in the trio elements of sustainability as well as the growing use of paradox perspective to understand the nature of the tensions being sought to balance and, in the process, provide opportunity for a better evaluation of complex sustainability issues for innovative approach to resolving them. While cognitive decision-making is at play, in practice, managers tasked with making decisions must ensure the most effective stakeholder engagement strategies that are transparent and inclusive are used.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>The main contribution of this study is its argument regarding the tools corporations use in engaging key stakeholders and the cogni
目的本研究旨在探讨企业在吸引利益相关者参与以维持健康的企业伙伴关系并为企业实体和所在社会创造价值时所使用的策略,以及这些策略对企业管理者的认知能力和决策的影响。研究结果本研究的结果表明,企业被认为遵循并执行了让利益相关者参与实现企业社会责任(CSR)的原则,声称要管理一种可持续的、负责任的商业行为,承认当地文化、人权并保护环境。然而,人们很少关注企业社会责任和企业可持续发展(CS)责任人的认知推理,而与此相对的是,人们越来越关注企业在吸引利益相关者参与以维持健康的企业合作关系并创造价值时所使用的策略,特别是在参与和决策过程中发生的过程,包括认知卸载(cognitive offloading)。为了实现企业社会责任,负责相关决策的企业和管理者需要让利益相关者参与社会绩效规划,因为社会报告/审计长期以来一直在倡导防止管理偏见、群体思维,并通过详细的报告实践增加信息传播,以建立更具协作性的利益相关者关系。因此,企业必须实施强化的利益相关者和管理决策战略,如综合方法,以实现可持续发展三要素的平衡,以及越来越多地使用悖论视角来理解所寻求平衡的紧张关系的性质,并在此过程中提供机会,更好地评估复杂的可持续发展问题,以创新的方法解决这些问题。在认知决策发挥作用的同时,在实践中,负责决策的管理者必须确保采用最有效的利益相关者参与策略,这些策略必须透明且具有包容性。本研究还有助于解释实现可持续发展三要素平衡的综合方法,以及越来越多地使用悖论视角来理解寻求平衡的紧张关系的性质,并在此过程中为更好地评估复杂的可持续发展问题提供机会,以创新方法解决这些问题。
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Social Responsibility Journal
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