Agnes Bäker, Amanda H. Goodall, Victoria Serra-Sastre
The English National Health Service (NHS) is one of the largest employers in the world. It is currently suffering from high employee turnover and rising numbers of job vacancies. This article uses five waves of NHS Staff Survey data (2018–2022) to try to understand the relationship between line manager quality and staff intention to quit. It estimates pooled cross-sections with data on close to 400,000 individuals and approximately 130 NHS Trusts. The analysis adjusts for a wide variety of confounding variables, including hospital trust fixed effects. We also check for omitted variables and potential endogeneity. Our econometric estimates point to the important influence that line manager quality has on employees’ intentions to quit or stay. This study's novel results suggest that an increase in line manager quality by one unit (on a scale from 1 to 5) is associated with a substantial decrease in NHS employee quit intentions of 17 percentage points.
{"title":"Managing to Stay: Does Line-Manager Quality Affect Employees’ Intention to Quit in the NHS?","authors":"Agnes Bäker, Amanda H. Goodall, Victoria Serra-Sastre","doi":"10.1111/bjir.70023","DOIUrl":"https://doi.org/10.1111/bjir.70023","url":null,"abstract":"<p>The English National Health Service (NHS) is one of the largest employers in the world. It is currently suffering from high employee turnover and rising numbers of job vacancies. This article uses five waves of NHS Staff Survey data (2018–2022) to try to understand the relationship between line manager quality and staff intention to quit. It estimates pooled cross-sections with data on close to 400,000 individuals and approximately 130 NHS Trusts. The analysis adjusts for a wide variety of confounding variables, including hospital trust fixed effects. We also check for omitted variables and potential endogeneity. Our econometric estimates point to the important influence that line manager quality has on employees’ intentions to quit or stay. This study's novel results suggest that an increase in line manager quality by one unit (on a scale from 1 to 5) is associated with a substantial decrease in NHS employee quit intentions of 17 percentage points.</p>","PeriodicalId":47846,"journal":{"name":"British Journal of Industrial Relations","volume":"64 1","pages":"196-209"},"PeriodicalIF":2.2,"publicationDate":"2025-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/bjir.70023","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146139821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Productivity is a crucial goal for firms, yet training investments to develop employee skills and enhance productivity face scrutiny. Despite considerable research into training inputs and performance outcomes, several gaps remain. We investigate the differential effects of managerial and staff training on labour productivity, drawing on human capital theory to explain the value of training investment for workforce development. The analysis focuses on 19,289 firm-year observations from the UK Employer Skills Survey and Investment in Training Survey paired with the Business Structure Database in five waves over a 9-year period, accounting for potential selection bias. Examining several measures of training for different occupational categories and formal-informal modes of training, we find that productivity rose with greater training investment for both managers and staff. Among staff occupational categories, training for professionals and associate professionals yielded particular benefits for the firm. The interaction of staff and managerial training generated further gains, illustrating the value of complementary skill development for different employee levels, especially prioritizing intensity of training expenditure over broad coverage.
{"title":"The Impact of Staff and Manager Training on Firm Productivity: Differential and Interaction Effects","authors":"Susan Schwarz, Jun Du, Uzoamaka Nduka, Lin Zhang","doi":"10.1111/bjir.70020","DOIUrl":"https://doi.org/10.1111/bjir.70020","url":null,"abstract":"<p>Productivity is a crucial goal for firms, yet training investments to develop employee skills and enhance productivity face scrutiny. Despite considerable research into training inputs and performance outcomes, several gaps remain. We investigate the differential effects of managerial and staff training on labour productivity, drawing on human capital theory to explain the value of training investment for workforce development. The analysis focuses on 19,289 firm-year observations from the UK Employer Skills Survey and Investment in Training Survey paired with the Business Structure Database in five waves over a 9-year period, accounting for potential selection bias. Examining several measures of training for different occupational categories and formal-informal modes of training, we find that productivity rose with greater training investment for both managers and staff. Among staff occupational categories, training for professionals and associate professionals yielded particular benefits for the firm. The interaction of staff and managerial training generated further gains, illustrating the value of complementary skill development for different employee levels, especially prioritizing intensity of training expenditure over broad coverage.</p>","PeriodicalId":47846,"journal":{"name":"British Journal of Industrial Relations","volume":"64 1","pages":"148-167"},"PeriodicalIF":2.2,"publicationDate":"2025-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/bjir.70020","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146139726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Focusing or Fragmenting Representation at Work? Specialist Trade Union Representation in the United Kingdom","authors":"Jim Doran","doi":"10.1111/bjir.70021","DOIUrl":"https://doi.org/10.1111/bjir.70021","url":null,"abstract":"","PeriodicalId":47846,"journal":{"name":"British Journal of Industrial Relations","volume":"64 1","pages":"146-147"},"PeriodicalIF":2.2,"publicationDate":"2025-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146139722","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}