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The visibility paradox: Impediment or benefit to vicarious learning in hybrid work environments? 能见度悖论:混合工作环境中替代学习的障碍还是益处?
IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-23 DOI: 10.1111/isj.12547
Myriam Benabid, Christine Abdalla Mikhaeil
Organisations have increasingly adopted enterprise social networks to mitigate the challenges of hybrid work environments for workplace learning, particularly vicarious learning. However, the improved communication visibility intended to facilitate vicarious learning may paradoxically create tensions that could potentially undermine the benefits of communication visibility, recreating the invisibility of knowledge work. Through an in‐depth single qualitative case study at one of the Big Four consulting firms, which serves as a paradigmatic case for hybrid work, we explain how the visibility enabled by enterprise social networks can alleviate or impede vicarious learning in hybrid work environments. We identify three instances of the visibility paradox—performance, information overload, and availability—that create a burden on both knowledge sources and seekers. Consequently, their individual strategic responses render knowledge work invisible, thereby preventing third‐parties from capitalising on the potential benefits of vicarious learning that an enterprise social network could afford.
各组织越来越多地采用企业社交网络,以减轻混合工作环境对工作场所学习,特别是替代学习的挑战。然而,旨在促进替代学习的通信可见性的提高可能会产生矛盾,从而有可能破坏通信可见性带来的好处,重新造成知识工作的不可见性。四大咨询公司之一是混合工作的典型案例,通过对该公司进行深入的单一定性案例研究,我们解释了企业社交网络所带来的可见性是如何减轻或阻碍混合工作环境中的替代学习的。我们指出了可见性悖论的三种情况--绩效、信息超载和可用性--它们给知识来源和寻求者都造成了负担。因此,他们各自的战略应对措施会使知识工作变得无形,从而阻碍第三方利用企业社交网络所能提供的替代学习的潜在好处。
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引用次数: 0
Reconfiguring digital embeddedness in hybrid work: The case of employee experience management platforms 重新配置混合工作中的数字嵌入:员工体验管理平台案例
IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-16 DOI: 10.1111/isj.12545
Blooma John, Zeena Alsamarra'i, Niki Panteli
As organisations respond to the increasing preference for hybrid work, employee experience management (EXM) platforms are becoming integral to transforming employees' experiences in hybrid workplaces. In this article, we theorise that EXM platforms are implanted into the workflow through digital embeddedness, which is appropriated and reconfigured through the interactions between human and digital subsystems in hybrid work. We adopt the lens of digital/human interaction to explore the reciprocal process of how EXM platforms configure and are reconfigured in hybrid work. Based on a case study of Microsoft Viva, an AI‐based EXM platform, we propose a conceptual model that identifies two dimensions of digital embeddedness: digital/human embeddedness and digital/workplace embeddedness. The study contributes to a theoretical understanding of digital embeddedness as a dynamic process whilst also showing the reconfiguration of hybrid work practices evidences a joint optimization. The study further contributes insights into how hybrid work, which resulted from the enforced remote work during the COVID‐19 pandemic, continues to emerge due to the digital embeddedness of EXM platforms in the flow of hybrid work.
随着各组织越来越倾向于采用混合工作方式,员工体验管理(EXM)平台正成为改变员工在混合工作场所的体验不可或缺的一部分。在这篇文章中,我们从理论上认为,EXM 平台是通过数字嵌入式植入工作流程的,而数字嵌入式又是通过混合工作中人与数字子系统之间的互动而被利用和重新配置的。我们采用数字/人类互动的视角来探索 EXM 平台如何在混合工作中配置和重新配置的互惠过程。基于对微软 Viva(一个基于人工智能的 EXM 平台)的案例研究,我们提出了一个概念模型,确定了数字嵌入性的两个维度:数字/人类嵌入性和数字/工作场所嵌入性。这项研究有助于从理论上理解数字嵌入是一个动态过程,同时也表明混合工作实践的重新配置体现了一种联合优化。这项研究还有助于深入了解在 COVID-19 大流行期间强制远程工作所产生的混合工作是如何由于 EXM 平台在混合工作流程中的数字嵌入性而继续出现的。
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引用次数: 0
Governing digital platform ecosystems for social options 管理数字平台生态系统,促进社会选择
IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-11 DOI: 10.1111/isj.12546
T. Sanner, A. Kempton, Scott Russpatrick, J. Sæbø
To date, there is little insight into how digital platforms might be governed towards the creation of social value. We argue that digital platforms can contribute to the creation of social value by enabling social options. Thus, we are concerned about how digital platform ecosystems may be governed towards the enablement of social options. We report on the results from our longitudinal qualitative case study of a digital platform employed by ministries of health in more than 70 low‐ and middle‐income countries. We trace the formation and subsequent shaping of governance mechanisms employed to enable social options across national borders and domains. We develop a model of platform governance that shows how such mechanisms are shaped over time through resourcing, capacitating and purposing processes. These three processes play distinct yet complementary roles in governing for social options.
迄今为止,人们对如何管理数字平台以创造社会价值还知之甚少。我们认为,数字平台可以通过提供社会选择来促进社会价值的创造。因此,我们关注如何管理数字平台生态系统,以实现社会选择。我们报告了对 70 多个中低收入国家卫生部使用的数字平台进行纵向定性案例研究的结果。我们追溯了为实现跨国界、跨领域的社会选择而采用的治理机制的形成和后续发展。我们建立了一个平台治理模型,展示了此类机制如何随着时间的推移,通过资源、能力和目的过程而形成。这三个过程在治理社会选择方面发挥着不同但互补的作用。
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引用次数: 0
Information systems and sustainable development: From conceptual underpinnings to empirical insights 信息系统与可持续发展:从概念基础到经验见解
IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-08 DOI: 10.1111/isj.12543
Barney Tan, Petter Nielsen
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引用次数: 0
Understanding the influence of digital ecosystems on digital transformation: The OCO (orientation, cooperation, orchestration) theory 了解数字生态系统对数字化转型的影响:OCO(定向、合作、协调)理论
IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-08 DOI: 10.1111/isj.12539
A. Oberländer, Philip Karnebogen, Patrick Rövekamp, Maximilian Röglinger, Dorothy Leidner
Digital transformation is a complex, multi‐level phenomenon that still challenges research and practice. Recent research has highlighted the influence of digital ecosystems on digital transformation, but we lack knowledge about how this relationship unfolds across the organisational and the ecosystem levels. Following a phenomenon‐based theorising approach and applying a digital resource‐based view, we present the OCO (orientation, cooperation, orchestration) theory of digital transformation. The OCO theory explains the relationship between an organisation's digital transformation and its integration into a digital ecosystem. We uncover and explain three interdependent mechanisms, that is, orientation, cooperation, and orchestration, that are set in motion by cross‐level interactions between the organisational and the ecosystem levels and that centre around digital resources. Our work advances the frontier of multi‐level digital transformation research explaining the influence of a digital ecosystem on digital transformation. We conclude through six propositions that the deeper its digital ecosystem integration, the more likely an organisation's digital transformation is effective. Therewith, we aim at mobilising future digital transformation research to bridge the organisational and the ecosystem levels and provide four future research themes. Our work also encourages practitioners to acknowledge and manage the influence of digital ecosystems on digital transformation.
数字化转型是一个复杂的、多层次的现象,对研究和实践仍是一个挑战。最近的研究强调了数字生态系统对数字化转型的影响,但我们对这种关系如何在组织和生态系统层面上展开还缺乏了解。我们采用基于现象的理论方法和基于数字资源的观点,提出了数字化转型的 OCO(定向、合作、协调)理论。OCO 理论解释了组织数字化转型与其融入数字化生态系统之间的关系。我们发现并解释了三种相互依存的机制,即定位、合作和协调,这些机制是由组织和生态系统之间的跨层次互动所启动的,并以数字资源为中心。我们的工作推进了多层次数字化转型研究的前沿,解释了数字化生态系统对数字化转型的影响。我们通过六个命题得出结论:数字生态系统整合程度越深,组织的数字化转型越有可能取得成效。因此,我们旨在动员未来的数字化转型研究在组织和生态系统层面架起桥梁,并提出了四个未来研究主题。我们的工作还鼓励从业人员承认并管理数字生态系统对数字化转型的影响。
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引用次数: 0
Artificial intelligence misuse and concern for information privacy: New construct validation and future directions 人工智能的滥用和对信息隐私的关注:新结构验证与未来方向
IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1111/isj.12544
Philip Menard, Gregory J. Bott
To address various business challenges, organisations are increasingly employing artificial intelligence (AI) to analyse vast amounts of data. One application involves consolidating diverse user data into unified profiles, aggregating consumer behaviours to accurately tailor marketing efforts. Although AI provides more convenience to consumers and more efficient and profitable marketing for organisations, the act of aggregating data into behavioural profiles for use in machine learning algorithms introduces significant privacy implications for users, including unforeseeable personal disclosure, outcomes biased against marginalised population groups and organisations' inability to fully remove data from AI systems on consumer request. Although these implementations of AI are rapidly altering the way consumers perceive information privacy, researchers have thus far lacked an accurate method for measuring consumers' privacy concerns related to AI. In this study, we aim to (1) validate a scale for measuring privacy concerns related to AI misuse (PC‐AIM) and (2) examine the effects that PC‐AIM has on nomologically related constructs under the APCO framework. We provide evidence demonstrating the validity of our newly developed scale. We also find that PC‐AIM significantly increases risk beliefs and personal privacy advocacy behaviour, while decreasing trusting beliefs. Trusting beliefs and risk beliefs do not significantly affect behaviour, which differs from prior privacy findings. We further discuss the implications of our work on both research and practice.
为了应对各种业务挑战,企业越来越多地采用人工智能(AI)来分析海量数据。其中一项应用是将不同的用户数据整合成统一的档案,汇总消费者行为,从而准确地调整营销工作。虽然人工智能为消费者提供了更多便利,也为企业带来了更高效、更有利的市场营销,但将数据汇总到行为档案中以用于机器学习算法的行为会对用户隐私产生重大影响,包括不可预见的个人隐私泄露、对边缘化人群的结果偏见,以及企业无法应消费者要求从人工智能系统中完全删除数据。尽管这些人工智能的应用正在迅速改变消费者对信息隐私的看法,但研究人员至今仍缺乏一种准确的方法来衡量消费者对人工智能相关隐私的担忧。在本研究中,我们的目标是:(1)验证用于测量与人工智能滥用相关的隐私问题的量表(PC-AIM);(2)在 APCO 框架下研究 PC-AIM 对名义上相关的结构的影响。我们提供的证据证明了新开发量表的有效性。我们还发现,PC-AIM 显著增加了风险信念和个人隐私倡导行为,同时降低了信任信念。信任信念和风险信念对行为的影响不大,这与之前的隐私调查结果不同。我们进一步讨论了我们的工作对研究和实践的影响。
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引用次数: 0
Fit, scope and the shifting baseline: Is your submission likely to be desk rejected? 适合度、范围和不断变化的基线:您提交的材料可能被桌面拒绝吗?
IF 6.4 2区 管理学 Q1 Computer Science Pub Date : 2024-05-19 DOI: 10.1111/isj.12538
Robert M. Davison, Stan Karanasios, Sutirtha Chatterjee
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引用次数: 0
Speculative foresight: A foray beyond digital transformation 推测性展望:超越数字化转型的探索
IF 6.4 2区 管理学 Q1 Computer Science Pub Date : 2024-05-15 DOI: 10.1111/isj.12530
Dirk S. Hovorka, Benjamin Mueller
As the discourse regarding digital transformation has developed, we see an opportunity to extend the concept of becoming digital into an as‐of‐yet unrealized future. By examining the foundational assumptions of digital transformation, we reveal two frontiers that expand the current transformation discourse into futures where their implications and outcomes will reside. A conceptual frontier suggests that we begin to conceptualise the worlds in which future organisations and people observe digital technologies and their enactments as an unexceptional and quite mundane aspect of their daily lives. We initiate conceptualising being digital as an outcome of the transformations our current research studies. A second analytic frontier embraces world‐making in current theorizations and the development of future‐leaning conceptualization of alternative worlds. Speculative foresight is an approach for staging new concepts and relationships, critiquing current research practice and theory boundaries, and creating novel and generative theorizations. An example speculative foresight scenario illustrates onto‐epistemic assumptions and ambiguities in current theories of digital transformation regarding how future ethics will be conceived. The implications and limitations of this approach are discussed in the context of the need for IS research to develop orientations that can contribute to understanding digital transformation processes and both positive and negative transformation outcomes that will constitute yet unrealized futures.
随着数字化转型讨论的发展,我们看到了将数字化概念扩展到尚未实现的未来的机会。通过研究数字化转型的基本假设,我们揭示了两个前沿领域,它们将当前的转型讨论扩展到其影响和成果所在的未来。概念前沿建议我们开始将未来组织和人们观察数字技术及其应用的世界概念化,将其视为日常生活中平凡无奇的一个方面。我们开始将数字化概念化为我们当前研究的变革成果。第二个分析前沿包括当前理论中的世界创造以及对替代世界的未来概念化发展。推测性展望是一种方法,可用于构建新的概念和关系,批判当前的研究实践和理论边界,并创建新颖的生成性理论。一个推测性展望情景示例说明了当前数字转型理论中关于如何构想未来伦理的概念性假设和模糊性。这种方法的影响和局限性将在信息系统研究需要发展有助于理解数字化转型过程以及构成尚未实现的未来的积极和消极转型结果的背景下进行讨论。
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引用次数: 0
Mobilising new frontiers in digital transformation research: A problematization review 开拓数字化转型研究的新领域:问题化回顾
IF 6.4 2区 管理学 Q1 Computer Science Pub Date : 2024-05-13 DOI: 10.1111/isj.12531
Amir Ashrafi, P. Constantinides, Nikolay Mehandjiev, J. Thatcher
In this paper, we mobilise new frontiers in digital transformation (DT) research by deconstructing the literature's underlying assumptions and analysing their correspondence with current theory. To do so, we conduct a problematization review across the fields of IS, strategy and entrepreneurship, organisation theory and management studies, to capture the multidimensionality of DT research. Unlike systematic literature reviews commonly found in DT research, a problematization review critically questions how theoretical contributions have been constructed in past research to develop novel theoretical questions. Our findings offer three contributions. First, we uncover five research trajectories, each with its own in‐house assumptions about the nature of digital technologies and how organisations, groups and individuals interact with those technologies and the data they generate. Second, we show how individual studies within the identified research trajectories position themselves against prior research, pointing at six distinct processes of constructing theoretical contributions. Finally, we mobilise new frontiers of research by questioning DT research field assumptions that cut across the five research trajectories. We conclude by discussing the theoretical implications of our problematization review for further DT research.
在本文中,我们通过解构文献的基本假设并分析其与当前理论的对应关系,开辟了数字化转型(DT)研究的新领域。为此,我们对信息系统、战略与创业、组织理论和管理研究等领域进行了问题化综述,以捕捉数字化转型研究的多维性。与 DT 研究中常见的系统性文献综述不同,问题化综述批判性地质疑过去研究中的理论贡献是如何构建的,从而提出新的理论问题。我们的研究结果有三个贡献。首先,我们发现了五种研究轨迹,每种轨迹都对数字技术的性质以及组织、团体和个人如何与这些技术及其产生的数据进行互动有自己的内部假设。其次,我们展示了在已确定的研究轨迹中,个别研究是如何将自身定位与之前的研究相比较的,并指出了构建理论贡献的六个不同过程。最后,我们通过质疑贯穿五条研究轨迹的 DT 研究领域假设,开辟了新的研究领域。最后,我们讨论了问题化回顾对进一步开展 DT 研究的理论意义。
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引用次数: 0
Linking information technology use with corporate entrepreneurship: The mediation role of openness to external knowledge 将信息技术的使用与企业创业联系起来:对外部知识开放的中介作用
IF 6.4 2区 管理学 Q1 Computer Science Pub Date : 2024-05-02 DOI: 10.1111/isj.12529
Chuhan Cao, Meng Chen, Xinlin Tang, Hefu Liu
Firms are increasingly applying multiple information technologies (ITs) to pursue corporate entrepreneurship. However, how different ITs can be leveraged collectively to achieve corporate entrepreneurship remains largely underexplored. Drawing upon the knowledge‐based view, we develop an integrative theoretical model to delineate how three types of commonly deployed IT (i.e. organisational enterprise systems use, organisational social media use and top management team social media use) can be used collectively in the knowledge acquisition and utilisation processes to achieve corporate entrepreneurship. Specifically, we posit that organisational IT uses (i.e. organisational enterprise systems use and organisational social media use) enhance openness to external knowledge in the knowledge acquisition process, which in turn serves as the mediation mechanism to channel organisational IT uses into corporate entrepreneurship. Moreover, top management team IT use (i.e. top management team social media use) shapes the effect of openness to external knowledge on corporate entrepreneurship in the knowledge utilisation process. The empirical analysis using multi‐respondent survey data from 1252 managers in 313 firms provides strong support for the proposed model. This study contributes to the information systems research on how IT influences corporate entrepreneurship by distinguishing the roles of organisational enterprise systems use, organisational social media use and top management team social media use in enhancing corporate entrepreneurship through firms' openness to external knowledge.
企业正越来越多地应用多种信息技术(IT)来追求企业创业精神。然而,对于如何共同利用不同的信息技术来实现企业创业精神的研究在很大程度上仍然不足。借鉴以知识为基础的观点,我们建立了一个综合理论模型,以界定三种常用信息技术(即组织企业系统使用、组织社交媒体使用和高层管理团队社交媒体使用)如何在知识获取和利用过程中共同发挥作用,从而实现企业创业。具体来说,我们认为,组织信息技术的使用(即组织企业系统的使用和组织社交媒体的使用)会在知识获取过程中提高对外部知识的开放性,这反过来又会成为将组织信息技术的使用导向企业创业的中介机制。此外,高层管理团队的信息技术使用(即高层管理团队的社交媒体使用)也会影响知识利用过程中外部知识开放性对企业创业精神的影响。利用来自 313 家企业的 1252 名管理人员的多应答调查数据进行的实证分析为所提出的模型提供了有力支持。本研究通过区分组织企业系统使用、组织社交媒体使用和高层管理团队社交媒体使用在通过企业对外部知识的开放性增强企业创业精神方面的作用,为有关信息技术如何影响企业创业精神的信息系统研究做出了贡献。
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引用次数: 0
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Information Systems Journal
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