Information Systems Journal最新文献

This study investigates the role of information and communication technology (ICT) platforms in facilitating e-governance within a rural context. A longitudinal single-case study approach was employed, involving 37 semi-structured interviews from 2019 to 2022. The findings reveal that information asymmetry and persistent tensions between the government and villagers hinder cooperative behaviour in rural governance, at varying degrees throughout all stages of e-governance. Second, a contagion effect is identified, where the government coerces non-cooperative villagers, exacerbating tensions. The coercive and negotiating-compromising mechanism enabled by ICT platforms illustrates how the ICT platform enables the contagion effect occurs during rural policy deployment. Third, the goal incongruence between the government and villagers necessitates the government's utilisation of ICT platforms to adopt active engagement and induce event that encourage goal articulation, which facilitates a better goal alignment between both parties. This approach promotes the observation of collaborative behaviour among villagers and ultimately fosters increased collaboration with the government, that is, mimicking villagers' behaviour. Meanwhile, government stimulation can effectively facilitate the interaction between government and villagers, promoting the negotiation and compromise between the two parties. Such compromises can foster the goal congruence between the two parties, consequently encouraging greater participation from villagers in rural governance. The case offers valuable insights into the mechanisms by which ICT facilitates rural e-governance, thereby holding significant implications for research on ICT-rural governance and governments grappling with challenges in implementing rural policies.

This study focuses on digital platform cooperatives (DPCs) and investigates how social value is created within platform cooperativism for fostering a more equitable and inclusive digital landscape. We explore and theorise the outcomes of social value creation by DPCs and identify the generative mechanisms that drive their emergence. We do this by adopting a Critical Realism philosophical stance, in combination with Grounded Theory techniques based on the Straussian version of coding. Our data is drawn from 36 interviews with DPC (co-)founders, members, and experts, alongside an array of documentary data from DPCs across 12 European countries. Our analysis reveals three outcomes of social value creation by DPCs: strengthening community capacities, federating cooperative ventures, and fostering practices for narrative co-creation. Additionally, we identify two generative mechanisms with enduring properties and explanatory power: collective identity and empowerment, and government-community symbiosis. These mechanisms are identified through retroductive theorising, offering plausible explanations for the outcomes of social value creation, situated within relevant contextual conditions, such as grassroots mobilisation and advocacy, institutional commitment and policy support, and legislative frameworks for cooperative integration. This study contributes to the understanding of social value creation in platform cooperativism as an endeavour to co-construct a cooperative value ecosystem, providing valuable insights for both theory and practice.

Organisations have increasingly adopted enterprise social networks to mitigate the challenges of hybrid work environments for workplace learning, particularly vicarious learning. However, the improved communication visibility intended to facilitate vicarious learning may paradoxically create tensions that could potentially undermine the benefits of communication visibility, recreating the invisibility of knowledge work. Through an in-depth single qualitative case study at one of the Big Four consulting firms, which serves as a paradigmatic case for hybrid work, we explain how the visibility enabled by enterprise social networks can alleviate or impede vicarious learning in hybrid work environments. We identify three instances of the visibility paradox—performance, information overload, and availability—that create a burden on both knowledge sources and seekers. Consequently, their individual strategic responses render knowledge work invisible, thereby preventing third-parties from capitalising on the potential benefits of vicarious learning that an enterprise social network could afford.

As organisations respond to the increasing preference for hybrid work, employee experience management (EXM) platforms are becoming integral to transforming employees' experiences in hybrid workplaces. In this article, we theorise that EXM platforms are implanted into the workflow through digital embeddedness, which is appropriated and reconfigured through the interactions between human and digital subsystems in hybrid work. We adopt the lens of digital/human interaction to explore the reciprocal process of how EXM platforms configure and are reconfigured in hybrid work. Based on a case study of Microsoft Viva, an AI-based EXM platform, we propose a conceptual model that identifies two dimensions of digital embeddedness: digital/human embeddedness and digital/workplace embeddedness. The study contributes to a theoretical understanding of digital embeddedness as a dynamic process whilst also showing the reconfiguration of hybrid work practices evidences a joint optimization. The study further contributes insights into how hybrid work, which resulted from the enforced remote work during the COVID-19 pandemic, continues to emerge due to the digital embeddedness of EXM platforms in the flow of hybrid work.

To date, there is little insight into how digital platforms might be governed towards the creation of social value. We argue that digital platforms can contribute to the creation of social value by enabling social options. Thus, we are concerned about how digital platform ecosystems may be governed towards the enablement of social options. We report on the results from our longitudinal qualitative case study of a digital platform employed by ministries of health in more than 70 low- and middle-income countries. We trace the formation and subsequent shaping of governance mechanisms employed to enable social options across national borders and domains. We develop a model of platform governance that shows how such mechanisms are shaped over time through resourcing, capacitating and purposing processes. These three processes play distinct yet complementary roles in governing for social options.

Digital transformation is a complex, multi-level phenomenon that still challenges research and practice. Recent research has highlighted the influence of digital ecosystems on digital transformation, but we lack knowledge about how this relationship unfolds across the organisational and the ecosystem levels. Following a phenomenon-based theorising approach and applying a digital resource-based view, we present the OCO (orientation, cooperation, orchestration) theory of digital transformation. The OCO theory explains the relationship between an organisation's digital transformation and its integration into a digital ecosystem. We uncover and explain three interdependent mechanisms, that is, orientation, cooperation, and orchestration, that are set in motion by cross-level interactions between the organisational and the ecosystem levels and that centre around digital resources. Our work advances the frontier of multi-level digital transformation research explaining the influence of a digital ecosystem on digital transformation. We conclude through six propositions that the deeper its digital ecosystem integration, the more likely an organisation's digital transformation is effective. Therewith, we aim at mobilising future digital transformation research to bridge the organisational and the ecosystem levels and provide four future research themes. Our work also encourages practitioners to acknowledge and manage the influence of digital ecosystems on digital transformation.

To address various business challenges, organisations are increasingly employing artificial intelligence (AI) to analyse vast amounts of data. One application involves consolidating diverse user data into unified profiles, aggregating consumer behaviours to accurately tailor marketing efforts. Although AI provides more convenience to consumers and more efficient and profitable marketing for organisations, the act of aggregating data into behavioural profiles for use in machine learning algorithms introduces significant privacy implications for users, including unforeseeable personal disclosure, outcomes biased against marginalised population groups and organisations' inability to fully remove data from AI systems on consumer request. Although these implementations of AI are rapidly altering the way consumers perceive information privacy, researchers have thus far lacked an accurate method for measuring consumers' privacy concerns related to AI. In this study, we aim to (1) validate a scale for measuring privacy concerns related to AI misuse (PC-AIM) and (2) examine the effects that PC-AIM has on nomologically related constructs under the APCO framework. We provide evidence demonstrating the validity of our newly developed scale. We also find that PC-AIM significantly increases risk beliefs and personal privacy advocacy behaviour, while decreasing trusting beliefs. Trusting beliefs and risk beliefs do not significantly affect behaviour, which differs from prior privacy findings. We further discuss the implications of our work on both research and practice.

Despite alternative work arrangements becoming more prevalent, existing work design approaches are mostly based on research and practice of traditional on-site work. Struggles with capturing employee performance are reported across different off-site, non-traditional forms of work, such as remote and hybrid. This article performs a comprehensive fuzzy set qualitative comparative analysis to juxtaposing different configurations of job characteristics across forms of work. Our multi-source study is based on a matched sample of 1215 diverse working personnel (with supervisors, who evaluated employee performance) in Montenegro. Based on the pathways leading to task performance in different forms of work, we develop propositions centered on the key principles of designing traditional and alternative, non-traditional forms of work. While we confirm the importance of enriched work design, several specific characteristics and their accompanying configurations (including compensatory effects) are highlighted with regard to the task performance achieved. These include high levels of task identity for all three forms of work (on-site, hybrid and remote). Work performed in a traditional on-site setting additionally requires greater task variety. Conversely, remote work requires high information processing and social support. The hybrid model calls for the most complicated work design that combines essential elements of both the on-site and remote work paradigms, namely task variety and information processing, and also for enhanced mechanisms for job feedback. Hybrid work is a universal social phenomenon still on the uptake that likely represents the future of work, and since it combines traditional settings with information and communication technologies, we also emphasise the importance of field-bridging future research of information systems and organisational design areas.

The utilisation of information and communication technology (ICT) has a profound impact on e-governance across countries, albeit, with limited attention to rural areas. The existing literature on this topic either examines the positive effects of ICT use on e-governance at the individual level or from the urban–rural dichotomy perspective. Meanwhile, the majority of studies are conducted within an urban context, but they scarcely focus on identifying the challenges in developing rural e-governance. As such, we contend that an ecology perspective is necessary to identify the specific distinctions of ICT use on e-governance in various rural ecosystems. To this end, we employ various empirical specifications, namely a fixed-effects model and an instrumental variable approach, to provide evidence of distinct influences of ICT use on e-governance. As follows, we adopt a qualitative research approach to gather evidence on the differentiations of ICT use on rural e-governance within diverse ecosystems. Subsequently, we have identified five crucial obstacles encountered by rural ecosystems in Western China while attempting to develop e-governance. Furthermore, we delineate an all-encompassing internal-external strategy to overcome these challenges.