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Why don’t more college athletes engage in activism? A multilevel analysis of barriers to activism in the hegemonic arena of intercollegiate sport 为什么没有更多的大学运动员参与行动主义?校际体育霸权竞技场中行动主义障碍的多层次分析
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-03-07 DOI: 10.1080/14413523.2023.2175493
Yannick Kluch
ABSTRACT Drawing from interviews with 31 collegiate athlete activists, the goal of this study was to identify barriers to athlete activism in the hegemonic arena of U.S. college sport. I utilize a multilevel analysis to map how activism is rendered counter-hegemonic, non-normative behavior in college sport through barriers manifesting at the macro-level (societal), meso-level (organizational), and micro-level (individual). Barriers at the macro-level include social norms prioritizing athlete identity and stigma attached to activism, while barriers at the meso-level include the strict regulation of athletes’ lives, isolation on campus, team cultural norms, and institutional power relations. Finally, emotional exhaustion and lack of rapport with peers manifested at the micro-level, further constituting barriers to activist efforts. The complex interplay of barriers at multiple levels, I argue, perpetuates a hegemonic order where contemporary collegiate athlete activists and the arena of sport become sites for the struggle for power – that is, cultural sites in which the battle between hegemonic forces and agents of resistance becomes manifested and visible. HIGHLIGHTS Collegiate activists face barriers to activism on many levels, ranging from macro-(societal) to meso- (organizational) and micro-levels (individual). There continues to be intense stigma attached to activist behaviors in U.S.intercollegiate sport, despite an increase in activism. On an emotional level, collegiate athlete activists often experience feelings of isolation and exhaustion. At the institutional level, unsupportive institutional climates and team cultural norms can prevent athletes from engaging in activism. The barriers identified serve as powerful hegemonic tools to render activism non-normative behavior in U.S.intercollegiate sport.
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引用次数: 2
Sport and social entrepreneurship in the base-of-the-pyramid: The institutional work of refugees and a refugee-led organization in Uganda 金字塔底部的体育和社会创业:乌干达难民和难民领导的组织的机构工作
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-28 DOI: 10.1080/14413523.2022.2148861
Mitchell McSweeney
ABSTRACT Social entrepreneurship has garnered increased attention from scholars in a number of disciplines, especially international development and to a growing degree, sport management. Responding to recent calls within institutional theory and sport management, in this study, the lens of institutional work is employed to explore how a refugee-led organization in Uganda and its members utilize sport-related social entrepreneurship to create, maintain, and disrupt institutions. Data analysis revealed three overarching themes related to the purposeful, intentional work of actors, including: the use of sport microfinance savings groups to fill institutional voids; social entrepreneurship work by refugees to build social and economic value; and experimentation work to disrupt gender norms. Findings underscore the way in which both organizations and individuals engage in sport-related social entrepreneurial activities to create, maintain, and contest interrelated institutions, in particular institutionalized poverty and gender. Discussion is presented which expands theoretical and practical knowledge on the institutional work and practices of individuals and organizations acting innovatively to contest institutional arrangements and the poverty of refugees. HIGHLIGHTS Entrepreneurship is claimed to contribute to poverty alleviation in base-of-the-pyramid markets. Limited research has investigated the institutional work of social entrepreneurship. Sport and social entrepreneurship combine to foster institutional work by refugees. Institutional work by refugees both challenges and maintains institutional arrangements.
社会企业家精神已经引起了许多学科学者的越来越多的关注,特别是国际发展和越来越多的体育管理。响应最近在制度理论和体育管理领域的呼吁,在本研究中,采用制度工作的视角来探索乌干达难民领导的组织及其成员如何利用与体育相关的社会企业家精神来创建、维持和破坏制度。数据分析揭示了与行为者有目的、有意的工作相关的三个总体主题,包括:利用体育小额信贷储蓄团体填补制度空白;难民的社会创业工作,以建立社会和经济价值;实验的目的是打破性别规范。研究结果强调了组织和个人参与与体育相关的社会创业活动的方式,以创建、维持和竞争相关的机构,特别是制度化的贫困和性别。提出了讨论,扩大了理论和实践知识的机构工作和个人和组织的做法创新,以对抗制度安排和难民的贫困。企业家精神被认为有助于金字塔底层市场的扶贫。有限的研究调查了社会企业家的制度工作。体育和社会创业相结合,促进难民的机构工作。难民的体制工作既挑战体制安排,又维持体制安排。
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引用次数: 0
Relationship marketing: a strategy for acquiring long-term strategic sponsorships in the disability sport sector 关系营销:在残疾人体育领域获得长期战略赞助的策略
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-28 DOI: 10.1080/14413523.2022.2140886
Nina Siegfried
ABSTRACT Since the founding of the National Wheelchair Basketball Association (NWBA) in 1949, wheelchair basketball has expanded to over 200 teams in the U.S. and Canada. Despite the success and growth of wheelchair basketball in the U.S., NWBA programs still face funding challenges. Considering the potential to generate funding through corporate sponsorship, nine semi-structured interviews were conducted with professionals in charge of sponsorship management of NWBA programs to gain insight into the acquisition and relationship management of their sponsorship programs. Findings showed several unique ways NWBA programs attract sponsors, including focusing on sponsors with an existing interest in the disability community, and highlighting the unique assets of NWBA teams such as their compelling stories, the program’s impact, disability expertise, and corporate social engagement opportunities. Communication, evaluation, and cross-marketing opportunities were found to be key in retaining sponsors. Both successful sponsorship acquisition and retention are underlined by relationship marketing efforts to build commitment and trust by establishing an emotional connection and mutually beneficial relationship between the sponsor and the team, as well as having a dense network of relationships between the sport property and sponsor. The results aid current and future programs in successful sponsorship acquisition and retention. HIGHLIGHTS NWBA teams heavily rely on building commitment with potential sponsors for sponsorship acquisition. NWBA sport managers need to focus on the relationship building through their unique assets and offerings. NWBA teams retain sponsors through building and keeping trust and commitment. Sponsorship activation, ROI measures, and cross-marketing opportunities are key for sponsorship retention.
摘要自1949年美国轮椅篮球协会(NWBA)成立以来,轮椅篮球已经发展到美国和加拿大的200多支球队。尽管轮椅篮球在美国取得了成功和发展,但NWBA项目仍面临资金挑战。考虑到通过企业赞助产生资金的潜力,对负责NWBA项目赞助管理的专业人士进行了九次半结构化访谈,以深入了解其赞助项目的收购和关系管理。调查结果显示了NWBA项目吸引赞助商的几种独特方式,包括关注对残疾社区有现有兴趣的赞助商,并强调NWBA团队的独特资产,如他们引人注目的故事、项目的影响、残疾专业知识和企业社会参与机会。沟通、评估和交叉营销机会是留住赞助商的关键。通过关系营销努力,通过在赞助商和团队之间建立情感联系和互利关系,以及在体育财产和赞助商之间建立密集的关系网络,建立承诺和信任,来强调成功获得和保留赞助。结果有助于当前和未来项目成功获得和保留赞助。亮点NWBA团队在很大程度上依赖于与潜在赞助商建立承诺来获得赞助。NWBA体育经理需要专注于通过其独特的资产和产品建立关系。NWBA团队通过建立和保持信任和承诺来留住赞助商。赞助激活、投资回报率衡量和交叉营销机会是保留赞助的关键。
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引用次数: 1
The perceived financial situation of nonprofit sports clubs explained by objective financial measures 用客观财务指标解释非营利体育俱乐部的财务状况
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-25 DOI: 10.1080/14413523.2022.2152936
Svenja Feiler, D. Coates, P. Wicker, C. Breuer
ABSTRACT In surveys across countries, nonprofit sports clubs report their perceived financial situation using some form of Likert scale; however, it is unclear what this subjectively reported rating reflects. The purpose of this study is to examine the link between objective financial measures and club officials’ perceptions of the financial situation. The main research question is: What objective financial measures best reflect the level and changes in the perceived financial situation of nonprofit sports clubs? The study used panel data from four consecutive waves of a German sports club’s panel (n = 2,859). The clubs’ financial situation was assessed on a 6-point scale (1 = no problem; 6 = existential problem). This subjective measure was juxtaposed with several objective financial measures drawn from the literature and financial theories. These measures include general financial measures like interest coverage, margin, and revenue diversification, but also measures specifically developed for the nonprofit sports clubs’ context. The results of regression analyses show that operating margin, revenue diversity, the share of facility expenses relative to total expenses, and administrative expenses relative to total revenue significantly explained the subjectively rated financial situation. The findings suggest that objective financial measures are required to better understand the financial situation of sports clubs and design more targeted support programmes. HIGHLIGHTS Objective financial measures are applied to examine the subjectively measured financial situation of nonprofit sports clubs. Panel data from a sports club panel are used. Operating margin, revenue diversity, and proportions of administrative and facility expenses reflect the perceived financial situation of clubs. Clubs perceive lower financial troubles when revenue exceeds expenses, which is a prerequisite for staying financially stable. Clubs should be supported by sports governing bodies in their financial management.
在各国的调查中,非营利体育俱乐部使用某种形式的李克特量表报告其感知的财务状况;然而,目前尚不清楚这种主观报告的评级反映了什么。本研究的目的是检验客观财务指标与俱乐部官员对财务状况的看法之间的联系。研究的主要问题是:什么样的客观财务指标最能反映非营利性体育俱乐部感知财务状况的水平和变化?该研究使用了来自德国体育俱乐部连续四波的面板数据(n = 2,859)。俱乐部的财务状况以6分制进行评估(1 =没有问题;6 =存在问题)。这一主观措施与从文献和金融理论中得出的几个客观财务措施并列。这些指标包括一般的财务指标,如利息覆盖、利润率和收入多样化,但也包括为非营利体育俱乐部专门制定的指标。回归分析结果表明,营业利润率、收入多样性、设施费用占总费用的比例、管理费用占总收入的比例显著解释了主观评价的财务状况。研究结果表明,为了更好地了解体育俱乐部的财务状况,设计更有针对性的支持方案,需要采取客观的财务措施。运用客观财务指标对非营利性体育俱乐部的主观财务状况进行考察。使用来自体育俱乐部面板的面板数据。营运毛利、收入多样性、行政及设施费用的比例反映扶轮社的财务状况。当收入超过支出时,扶轮社认为财务问题较低,这是保持财务稳定的先决条件。俱乐部的财务管理应得到体育管理机构的支持。
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引用次数: 1
The Impact of a Life-Disrupting Threat on Team Identity 扰乱生活的威胁对团队认同的影响
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-25 DOI: 10.1080/14413523.2022.2148858
Katherine Sveinson, Elizabeth B. Delia, Aaron C. Mansfield, Emma Calow
ABSTRACT Team identity is periodically disrupted by identity threat, yet minimal research has addressed how life-disrupting threats impact team identity. In the current study, the authors employed a case study design to examine the effects of a life-disrupting threat (i.e., the start of the COVID-19 pandemic) on team identity. The authors, leveraging interviews and participant journaling, examined individuals who identify with at least one sport team, finding that team identity was mostly “inactive” as this life-disrupting threat set in. Further, although participants recognized the importance of their fandom in terms of social connectivity (i.e., relationships with fellow fans) and opportunity for escape, they emphasized that, overall, being a fan was unimportant during the early months of the pandemic. Collectively, these findings highlight the need to study team identity (and identity threat) from a more “macro” perspective – that is, considering fandom in conjunction with other salient factors in fans’ lives. HIGHLIGHTS A case study design was used to understand how a life-disrupting threat (i.e., the start of the COVID-19 pandemic) impacted team identity. During a period of life-disrupting threat, team identity was not salient, becoming an inactive frame of reference. Individuals recognized a simultaneous importance and unimportance of their fandom amid the life-disrupting threat. The research has implications concerning team identity from a macro perspective, or the extent to which fandom fits into the rest of life.
摘要团队身份会定期受到身份威胁的破坏,但很少有研究涉及破坏生命的威胁如何影响团队身份。在目前的研究中,作者采用了一种案例研究设计来研究生命威胁(即新冠肺炎大流行的开始)对团队认同的影响。作者利用采访和参与者日志,对认同至少一支运动队的个人进行了调查,发现随着这种扰乱生活的威胁的出现,团队认同大多是“不活跃的”。此外,尽管参与者认识到他们的粉丝群体在社交联系(即与其他粉丝的关系)和逃跑机会方面的重要性,他们强调,总的来说,在疫情爆发的最初几个月,成为球迷并不重要。总之,这些发现强调了从更“宏观”的角度研究团队身份(和身份威胁)的必要性,即将粉丝群体与粉丝生活中的其他显著因素结合起来考虑。亮点使用案例研究设计来了解生命威胁(即新冠肺炎大流行的开始)如何影响团队身份。在一段危及生命的时期,团队身份并不突出,成为一个不活跃的参照系。个人意识到,在这种扰乱生活的威胁中,他们的粉丝群体既重要又不重要。这项研究从宏观角度涉及团队身份,或者粉丝群体在多大程度上融入生活。
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引用次数: 0
Incivility and psychological safety in youth sport: the reciprocal effects and its impact on well-being and social outcomes 青少年体育运动中的不文明行为和心理安全:相互作用及其对幸福感和社会结果的影响
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-25 DOI: 10.1080/14413523.2022.2138110
Keita Kinoshita, Shintaro Sato
ABSTRACT Youth can often be the subject of rude and discourteous behaviors in their sport setting, given their susceptibility to the social environments. Incivility refers to insensitive behavior that exhibits a lack of respect for others, namely, disrespectful and rude behaviors. Incivility is a significant issue in youth sport since it negatively influences teams and individuals. The present study aims to investigate 1) how incivility and psychological safety are associated with each other over time and 2) the influence of the initial value of psychological safety and the change in psychological safety on youth athletes’ well-being and social outcomes. Three-wave time-lagged data collection was employed, and the present study included 283 youth athletes who completed the survey three times. The hypotheses were tested in SEM with cross-lagged panel and growth latent curve modeling. The results showed that coach and teammate incivility were significantly associated with the change in psychological safety. In contrast, the initial value of psychological safety was a significant antecedent of the subsequent coach and teammate incivility, well-being, and social outcomes. Lastly, the change in psychological safety was significantly associated with youth athletes’ well-being and social outcomes. The findings suggest that incivility and psychological safety were reciprocally associated, and psychological safety rather than incivility was a significant predictor of youths’ well-being and social outcomes. The present study found a mechanism underlying the relationship between incivility, psychological safety, and essential outcomes (i.e., well-being and social outcomes) in youth sport. HIGHLIGHTS Coach and teammate incivility influenced the change of psychological safety over time. Psychological safety predicted subsequent coach and teammate incivility. Psychological safety was significantly associated with youth athletes’ well-being and social outcomes.
由于青少年易受社会环境的影响,他们在体育运动中往往会出现粗鲁无礼的行为。Incivility是指不尊重他人的不敏感行为,即不尊重他人、粗鲁无礼的行为。不文明行为是青少年体育运动中的一个重要问题,因为它对团队和个人产生了负面影响。本研究旨在探讨青少年运动员不文明行为与心理安全的关系,以及心理安全初值和心理安全变化对青少年运动员幸福感和社会结果的影响。本研究采用三波滞后数据收集方法,纳入283名青少年运动员,共完成三次问卷调查。用交叉滞后面板和生长潜曲线模型对假设进行了扫描电镜检验。结果表明,教练员和队友的不礼貌行为与心理安全感的变化有显著相关。相反,心理安全的初始值是随后教练和队友不文明行为、幸福感和社会结果的重要前提。最后,心理安全感的变化与青少年运动员的幸福感和社会结果显著相关。研究结果表明,不文明行为和心理安全是相互相关的,心理安全而不是不文明行为是青少年幸福感和社会结果的显著预测因子。本研究发现了青少年体育运动中不文明行为、心理安全和基本结果(即幸福感和社会结果)之间关系的机制。随着时间的推移,教练和队友的不文明行为影响了心理安全感的变化。心理安全预测了随后教练和队友的不文明行为。心理安全与青少年运动员的幸福感和社会结果显著相关。
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引用次数: 2
Motivational system approach to understand ad processing following various game outcomes 动机系统方法来理解各种游戏结果后的广告处理
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-12-22 DOI: 10.1080/14413523.2022.2137969
Minkyo Lee, R. F. Potter, Jingjing Han
ABSTRACT In this study we test how audience emotions induced by televised sports interact with the emotional tone of advertisements to influence ad processing. Past research exploring this carry-over effect has either neglected the arousal induced by the sporting event or failed to present positive and negative ads to participants. In this study we use a 2 (sports-induced valence: positive/negative) x 2 (sports-induced arousal: calm/arousing), x 2 (ad valence: positive/negative) mixed-design experiment. Participants had psychophysiological measures of cognitive resource allocation and emotional response measured throughout. We found that positive advertisements performed best in cognitive resource allocation in a congruent arousing/positive programming context, whereas negative advertisements worked better following an incongruent calm/positive programming context. Theoretical and practical contributions are discussed. HIGHLIGHTS We use the theory of dual-motivation systems to undersatnd program-ad matching. Different patterns of memory processing occurr as interacting functions of sport and ad-induced emotions. Positive ads perform best in a congruent situation (i.e., a close win). Negative ads worked best following an incongruent situation (i.e., a lopsided win).
摘要在本研究中,我们测试了电视体育节目引发的观众情绪如何与广告的情绪基调相互作用,从而影响广告处理。过去探索这种遗留效应的研究要么忽略了体育赛事引起的兴奋,要么没有向参与者展示正面和负面的广告。在本研究中,我们使用了一个2(运动诱导价:正/负)x2(运动诱导唤醒:平静/唤起),x2(广告价:正-负)的混合设计实验。参与者对认知资源分配和情绪反应进行了心理生理测量。我们发现,在一致的唤起/积极编程环境中,积极广告在认知资源分配方面表现最好,而在不一致的平静/积极编程背景下,消极广告表现更好。讨论了其理论和实践贡献。亮点我们使用双重动机系统的理论来强调和程序广告匹配。不同的记忆加工模式表现为运动和广告诱导情绪的交互作用。正面广告在一致的情况下表现最好(即险胜)。负面广告在不协调的情况下(即不平衡的胜利)效果最好。
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引用次数: 1
Rage against the machine: investigating conspiracy theories about the video assistant referee on Twitter during the 2018 FIFA World Cup 对机器的愤怒:调查2018年世界杯期间Twitter上关于视频助理裁判的阴谋论
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-11-28 DOI: 10.1080/14413523.2022.2127179
P. Bertin, S. Delouvée, Kathleen McColl, Jan‐Willem van Prooijen
ABSTRACT Conspiracy theories arise during important societal and political events, with negative consequences. Yet, conspiracy theories remain to be investigated in the context of sporting tournaments, in spite of the importance of such events in contemporary societies. During the 2018 FIFA World Cup, conspiracy theories alleging that the newly introduced video Assistant Referee (VAR) was used with malevolent motives gained popularity online. In this paper, we used a Twitter content analysis to explore VAR conspiracy theories during the World Cup (N = 2,768 tweets). Conspiracy tweets peaked after eliminations of some teams and were strongly associated with labels referring to self-categorization at the group-level, supporting the notion that conspiracy beliefs are triggered by contexts threatening one’s social identity. Conspiracy tweets were also correlated with tweets expressing skepticism or defiance against the VAR, suggesting that conspiracy beliefs might be related to sport fans’ other identity management strategies. Finally, we drew an intergroup typology of VAR conspiracy beliefs’ recurrent figures, highlighting that higher ordered categorization helped conspiracy narratives and content to adapt throughout the tournament. We discuss the identity management strategy status of sport fans’ conspiracy beliefs. HIGHLIGHTS Tweets accusing the Video Assistant Referee to be a conspiracy peaked as some teams were eliminated from the 2018 FIFA World Cup. A small proportion of group-stage matches generated most of the conspiracy tweets, notably those leading to African teams’ eliminations. Conspiracy tweets were characterized by group-level labels, suggesting conspiracy beliefs were expressed as identity management strategies. Conspiracy narratives evolved through the tournament following a higher ordered categorization process to include more eliminated teams.
阴谋论产生于重要的社会和政治事件中,并产生负面后果。然而,尽管体育比赛在当代社会中很重要,但阴谋论仍有待于在体育比赛的背景下进行调查。在2018年国际足联世界杯期间,声称新引入的视频助理裁判(VAR)被恶意使用的阴谋论在网上广受欢迎。在本文中,我们使用推特内容分析来探索世界杯期间的VAR阴谋论(N=2768条推文)。阴谋推文在一些团队被淘汰后达到顶峰,并与团体层面的自我分类标签密切相关,支持阴谋信念是由威胁个人社会身份的背景引发的这一观点。阴谋推文也与表达对VAR的怀疑或蔑视的推文相关,这表明阴谋信念可能与体育迷的其他身份管理策略有关。最后,我们绘制了VAR阴谋信念的重复数字的组间类型学,强调更高顺序的分类有助于阴谋叙事和内容在整个锦标赛中适应。我们讨论了体育迷阴谋信念的身份管理策略现状。当一些球队被2018年国际足联世界杯淘汰时,指责视频助理裁判是阴谋的推特达到了顶峰。一小部分小组赛引发了大多数阴谋推特,尤其是那些导致非洲球队被淘汰的推特。阴谋推文以群体级别的标签为特征,表明阴谋信念被表达为身份管理策略。阴谋论在锦标赛中不断演变,遵循更高顺序的分类过程,包括更多被淘汰的球队。
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引用次数: 0
Leveraging sport events for the promotion of human rights in host communities: diffusion of anti-trafficking campaigns at Super Bowl LIV 利用体育赛事促进东道国社区的人权:在超级碗LIV上传播反贩运活动
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-11-17 DOI: 10.1080/14413523.2022.2120010
Stacy-Lynn Sant, Christine Maleske, Wenche Wang, Elizabeth King
ABSTRACT Human trafficking is a complex human rights issue, and it has been associated with hosting large-scale sport events since the 2004 Olympic Games in Athens. Along with potential increases in demand for low-wage labour, the influx of tourists may lead to increased demand for sexual services which may be met, in part, by trafficked persons. Event rights holders and local organising committees have recognised human trafficking as a risk to be managed, leading to the implementation of anti-trafficking initiatives in host communities. In this study we employed a social event leverage framework and the theory of diffusion of innovations to examine how large-scale sport events can be harnessed by local communities to promote awareness of human trafficking. Using a social constructionist perspective, we utilised an instrumental case study design to understand the processes involved in planning, designing, and implementing event-related anti-trafficking campaigns. In this instance, the case – the 2020 Super Bowl hosted in Miami, Florida – facilitated the examination of the processes involved in leveraging events for the purpose of increasing awareness of human trafficking. Data included semi-structured interviews with key stakeholders and archival materials. Results of a thematic analysis highlighted the importance of peer networks, local and international partnerships, and campaign strategy in the execution of event-related anti-trafficking campaigns. HIGHLIGHTS Utilises diffusion of innovations to examine the planning and management of event-related social marketing campaigns. Highlights the social value of events for promoting awareness of human trafficking. Emphasises the importance of collaboration, peer networks, and existing anti-trafficking and event infrastructure in event leveraging.
摘要人口贩运是一个复杂的人权问题,自2004年雅典奥运会以来,它一直与举办大型体育赛事有关。随着对低工资劳动力需求的潜在增加,游客的涌入可能会导致对性服务的需求增加,而被贩运者可能会部分满足这种需求。活动权利持有人和当地组委会已经认识到人口贩运是一种需要管理的风险,从而在主办社区实施了反贩运举措。在这项研究中,我们采用了社会活动杠杆框架和创新传播理论来研究当地社区如何利用大型体育活动来提高对人口贩运的认识。利用社会建构主义的视角,我们利用工具性案例研究设计来了解规划、设计和实施与事件相关的反贩运运动的过程。在这种情况下,2020年超级碗在佛罗里达州迈阿密举行,这一案件有助于审查为提高对人口贩运的认识而利用活动的过程。数据包括对主要利益攸关方的半结构化访谈和档案材料。专题分析的结果强调了同行网络、地方和国际伙伴关系以及运动战略在开展与事件相关的反贩运运动方面的重要性。亮点利用创新的传播来检查与事件相关的社会营销活动的规划和管理。强调活动对提高对人口贩运的认识的社会价值。强调合作、对等网络以及现有的反贩运和活动基础设施在活动杠杆作用中的重要性。
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引用次数: 1
Looking beyond performance: understanding service quality through the importance-performance analysis 超越性能:通过重要性-性能分析理解服务质量
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-11-16 DOI: 10.1080/14413523.2022.2119722
Thomas J. Aicher, Bob Heere, Michael Odio, J. Ferguson
ABSTRACT The majority of sport service quality research uses a performance-only measurement technique, a major departure from the foundational theories upon which those studies are grounded. In this study we examined the utility of importance-performance analyses (IPA) to the measurement of sport service quality. Importance-performance analysis has been scantly used in sport literature, and the research that has employed it has ignored advancements: Gap 1 analysis, Gap 2 analysis, and three-factor theory. Data were collected via a partnership with a professional soccer club in the United States. A total of 680 respondents completed the online questionnaire, and responses were used to conduct the four analyses. Results demonstrate the utility of IPA and benefits of measuring both importance and performance to understand consumer attitudes when making service attribute decisions. HIGHLIGHTS The article analyzes a method to include importance and performance in evaluating sport service quality, which aligns better with service quality theories. The paper explains and demonstrates the utility of the different IPA methods. IPA methods provide useful insights into evaluating the service attributes and provides stronger recommendations compared to performance only measures. Three-factor theory measures relative importance and ties attribute performance to overall performance, a useful method for consumer behavior research.
大多数体育服务质量研究使用的是一种仅用于表现的测量技术,这与这些研究所依据的基础理论有很大的不同。在本研究中,我们检验了重要性绩效分析(IPA)对体育服务质量测量的效用。重要性-绩效分析在体育文献中很少使用,使用它的研究忽略了一些进步:差距1分析,差距2分析和三因素理论。数据是通过与美国一家职业足球俱乐部的合作收集的。共有680名受访者完成了在线调查问卷,调查结果用于进行四项分析。结果表明,IPA的效用和衡量重要性和性能的好处,以了解消费者的态度,当做出服务属性决策。本文分析了一种将重要性和绩效纳入体育服务质量评价的方法,该方法更符合服务质量理论。本文对不同的IPA方法进行了解释和论证。IPA方法为评估服务属性提供了有用的见解,并提供了比仅性能度量更强有力的建议。三因素理论衡量相对重要性,并将属性绩效与整体绩效联系起来,是消费者行为研究的一种有用方法。
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引用次数: 1
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Sport Management Review
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