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Do consumers care about credibility? Examining corporate credibility and price on sport ticket purchase decision making 消费者在乎信誉吗?考察企业信誉和价格对体育门票购买决策的影响
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-11-06 DOI: 10.1080/14413523.2022.2127073
Koo Yul Kim, Colin Lopez, Joris Drayer
ABSTRACT The ticket market for sport events has undergone substantial changes following the emergence of secondary markets (i.e., ticket resale platforms) and changes in consumer preferences. Therefore, the concept of corporate credibility warrants attention in the context of the secondary ticket market, which comprises ticket sellers with varying levels of credibility. Additionally, since secondary ticket companies engage in demand-based pricing, it is critical to measure the effect of ticket prices on the relationship between corporate credibility and purchase intention. In this research we utilize a multi-study design to examine the relationship between corporate credibility and consumers’ purchase intention in the secondary ticket market, as well as the moderating effect of ticket prices. The findings, which run counter to previous literature, suggest that the impact of corporate credibility on purchase intention in the secondary ticket market is negligible. HIGHLIGHTS Test for the effect of corporate credibility on consumers’ purchase intention in the secondary ticket market. Consistent evidence from multiple studies demonstrating the lack of significant impact of corporate credibility. No statistically significant effect of ticket price as a moderator between corporate credibility and purchase intention.
随着二级市场(即门票转售平台)的出现和消费者偏好的变化,体育赛事门票市场发生了实质性的变化。因此,在二级票务市场的背景下,企业信誉的概念值得关注,二级票务市场由不同信誉水平的票务销售者组成。此外,由于二级票务公司采用基于需求的定价,因此衡量票务价格对企业信誉与购买意愿关系的影响至关重要。在本研究中,我们采用多研究设计来检验二级票务市场中企业信誉与消费者购买意愿之间的关系,以及票务价格的调节作用。研究结果与之前的文献相反,表明企业信誉对二级票务市场购买意愿的影响可以忽略不计。二级票务市场中企业信用对消费者购买意愿影响的检验。来自多个研究的一致证据表明,企业信誉缺乏显著影响。机票价格在企业信用与购买意愿之间的调节作用无统计学意义。
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引用次数: 1
Understanding experiences with capacity building in the sport for development context 了解体育促进发展背景下的能力建设经验
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-11-04 DOI: 10.1080/14413523.2022.2106722
Christine E. Wegner, Patti Millar, T. Bopp, Shannon Kerwin
ABSTRACT Sport-for-development organizations (SFDs) require capacity to meet their goals and sustain their programming. However, capacity building may need to be imagined differently from other nonprofit organizations, given the distinctiveness of the SFD context. Using Millar and Doherty’s (2016) process model of capacity, we analyze the capacity-building process in an SFD context through a network of organizations engaged in a structured capacity-building program, seeking to understand the role that nuances in the context play to enable and/or constrain from the capacity-building process. Data collected from focus groups, individual interviews, field notes and workshop document(s) revealed that existing human resources capacity and passion for the cause both enabled and constrained capacity building. Furthermore, the burden of building capacity for sport and capacity for developing programming problematized the process. This suggests that capacity building in an SFD context is not a one-size-fits-all proposition and that organizations can benefit from tailored capacity-building initiatives that meet individual needs. HIGHLIGHTS Existing organizational capacity and passion for the cause both enabled and constrain capacity building in a sport-for-development context. The dual burden of building capacity for sport and capacity for development programming problematizes the capacity-building process. Capacity building in an SFD context is not a one-size-fits-all proposition, and organizations can benefit from more tailored initiatives.
体育促进发展组织(SFDs)需要能力来实现其目标并维持其计划。然而,考虑到SFD背景的特殊性,能力建设可能需要与其他非营利组织不同的设想。使用Millar和Doherty(2016)的能力过程模型,我们通过参与结构化能力建设计划的组织网络,分析SFD背景下的能力建设过程,试图了解背景中的细微差别对能力建设过程的促进和/或限制所起的作用。从焦点小组、个人访谈、实地记录和研讨会文件收集的数据显示,现有的人力资源能力和对事业的热情既促进了能力建设,也限制了能力建设。此外,建设体育能力和发展方案拟订能力的负担使这一进程出现问题。这表明在SFD环境中的能力建设并不是一个放之四海而都适用的命题,并且组织可以从满足个人需求的量身定制的能力建设计划中获益。现有的组织能力和对事业的热情在体育促进发展的背景下促进和限制了能力建设。体育能力建设和发展方案编制能力建设的双重负担使能力建设进程成为问题。SFD环境中的能力建设并不是一个放之四海而皆适用的命题,组织可以从更加量身定制的计划中获益。
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引用次数: 2
Operational crisis communication management: a content analysis of FIFA’s communication during Covid-19 运营危机沟通管理:国际足联新冠肺炎期间沟通的内容分析
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-08 DOI: 10.1080/14413523.2022.2059992
A. E. Manoli, Mick Anagnostou
ABSTRACT Despite the high number of crises encountered within sport, crisis communication management in sport remains understudied. Operational crisis communication in particular can be considered an uncharted territory, regardless of its potential significant effects on sport organisations’ reputation. In this study we explore the themes used in FIFA’s communication during the Covid-19 pandemic, to understand how operational organisational crisis communication was managed by football’s leading sport organisation in this unprecedented climate. Content analysis is conducted in all FIFA’s press releases and Twitter messages related to Covid-19 from March 5th to July 3rd 2020, in order for insights to be offered to the content and meaning of FIFA’s operational crisis communication, their attempts to emphasise the organisation’s positive traits and actions, and the links built with managing and improving the organisation’s reputation. The analysis of the themes used indicates that proactive planning of crisis communication management had been conducted, while lessons from previous handling of crises appear to have been learned. By outlining the crisis communication strategy adopted by FIFA, we offer insights to the unexplored area of operational crisis communication in sports, while presenting a roadmap for operational crisis communication management for other sport organisations and future studies exploring the topic. HIGHLIGHTS The study highlights the main themes used by FIFA, focusing on positive traits of the organisation. FIFA’s crisis communication management deviates from pre-prescribed recommendations. A roadmap for operational crisis communication management for sport organisations is offered.
摘要尽管体育运动中遇到了大量的危机,但体育运动中的危机沟通管理仍然研究不足。运营危机沟通尤其可以被视为一个未知领域,无论其对体育组织声誉的潜在重大影响如何。在这项研究中,我们探讨了新冠肺炎大流行期间国际足联沟通中使用的主题,以了解足球领先的体育组织如何在这种前所未有的气候下管理运营组织危机沟通。从2020年3月5日至7月3日,对国际足联所有与新冠肺炎相关的新闻稿和推特消息进行内容分析,以便深入了解国际足联运营危机沟通的内容和意义,强调组织积极特征和行动的尝试,以及与管理和提高组织声誉建立的联系。对所用主题的分析表明,已经对危机沟通管理进行了积极的规划,同时似乎已经吸取了以往处理危机的经验教训。通过概述国际足联采取的危机沟通策略,我们深入了解了体育运动中未探索的运营危机沟通领域,同时为其他体育组织提供了运营危机沟通管理的路线图,以及探索该主题的未来研究。亮点该研究强调了国际足联使用的主要主题,重点关注该组织的积极特征。国际足联的危机沟通管理偏离了预先规定的建议。提供了体育组织运营危机沟通管理的路线图。
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引用次数: 1
“My definition of community is community, and their definition is more around fan engagement”: balancing business and social logics of professional sport teams’ community activities “我对社区的定义是社区,他们的定义更多地围绕着球迷参与”:平衡职业运动队社区活动的商业和社会逻辑
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-08 DOI: 10.1080/14413523.2022.2087966
Jonathan Robertson, A. Karg, Katie Rowe, Katherine Raw
ABSTRACT Professional sport teams operate within an increasingly complex institutional environment and are required to often confront incompatible prescriptions from multiple institutional logics, such as performance and commercial goals (i.e., business logics) relative to community development and altruistic goals (i.e., social logics). The aim of this research is to investigate the influence of institutional complexity on managers perceptions of community-oriented practices across 12 professional teams within a single Australian sport league. Using Raynard’s (2016) configurations of institutional complexity, we identify two types of hybrid responses that professional teams utilise to address multiple logics: aligned and segregated. When community managers perceived social logics to be aligned with business logics, community activities were more aligned with commercial organisational outcomes such as brand, fan and sponsorship benefits. Alternatively, when managers perceived social logics to be segregated from business logics, community activities were more autonomous from commercial drivers, allowing a greater focus on community development outcomes including education, health and increased trust. Theoretically, our research adds to institutional logic scholarship by showing that multiple logics can be compatible with each other, central logics influence peripheral logics and organisational responses to institutional complexity can vary within a professional sport league. HIGHLIGHTS Professional sport teams are operating in increasingly complex institutional environments. Organisations responded to institutional complexity by either segregating community activities from, or aligning community activities with commercial goals. Community activities that were directed by business logics focused upon commercial outcomes, such as fans, sponsorships, and branding. Community activities that focused upon social logics targeted community outcomes, such as health, education, engagement, and trust.
摘要职业运动队在日益复杂的制度环境中运作,往往需要面对多个制度逻辑的不相容处方,如绩效和商业目标(即商业逻辑)相对于社区发展和利他主义目标(即社会逻辑)。本研究的目的是调查制度复杂性对澳大利亚体育联盟内12支职业球队管理者对社区导向实践的看法的影响。使用Raynard(2016)对制度复杂性的配置,我们确定了专业团队用来解决多种逻辑的两种类型的混合反应:一致和分离。当社区管理者认为社会逻辑与商业逻辑一致时,社区活动与商业组织结果(如品牌、粉丝和赞助利益)更为一致。或者,当管理者认为社会逻辑与商业逻辑分离时,社区活动更独立于商业驱动因素,从而更加关注社区发展成果,包括教育、健康和增加信任。从理论上讲,我们的研究增加了制度逻辑的学术性,表明多个逻辑可以相互兼容,中心逻辑影响外围逻辑,组织对制度复杂性的反应在职业体育联盟中可能有所不同。亮点职业运动队在日益复杂的体制环境中运作。组织通过将社区活动与商业目标分离或使社区活动与之相一致来应对制度复杂性。由商业逻辑指导的社区活动侧重于商业成果,如粉丝、赞助和品牌。关注社会逻辑的社区活动以社区成果为目标,如健康、教育、参与和信任。
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引用次数: 2
Sport diplomacy: an integrative review 体育外交:综合评述
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-07 DOI: 10.1080/14413523.2022.2071054
Verity Postlethwaite, C. Jenkin, E. Sherry
ABSTRACT In the fields of politics, history and international relations, the phrase sport diplomacy has attracted a growing multi-disciplinary interest in debate around relations between different actors. In this article we trace the emergence of academic literature connected to sport diplomacy and further identify the relevant empirical, conceptual and theoretical frames used to study sport diplomacy. Using an integrated review approach, we collected peer-reviewed journal articles published between 2000 and 2020, with 224 articles subsequently analysed for key attributes such as research location and type of diplomacy. The results and discussion support and challenge some current tropes connected to sport diplomacy research, such as the overreliance on case studies, lack of theoretical consistency and dominance of research from higher-income countries. Further, we highlight opportunities for scholars to develop empirical and theoretical bridges between fields to overcome disciplinary differences and engage with the growing organisational interest to operationalise sport diplomacy. This review of sport diplomacy literature and opens up lines of inquiry for sport management and sport development scholars to further advance our understanding of sport diplomacy. HIGHLIGHTS The integrative review demonstrates a recent significant increase in peer-reviewed journal articles on the topic of sport diplomacy. The sport diplomacy literature included in this review is dominated by historical studies focusing on political actors and outcomes. We outline the challenges for sport management and sport development scholars to operationalise sport diplomacy in both research and practice.
在政治、历史和国际关系领域,“体育外交”一词吸引了越来越多的跨学科人士对不同参与者之间关系的讨论。在本文中,我们追溯了与体育外交相关的学术文献的出现,并进一步确定了用于研究体育外交的相关经验、概念和理论框架。我们使用综合评价方法收集了2000年至2020年间发表的同行评议期刊文章,随后分析了224篇文章的关键属性,如研究地点和外交类型。结果和讨论支持并挑战了目前与体育外交研究有关的一些说法,例如过度依赖案例研究、缺乏理论一致性以及高收入国家的研究占主导地位。此外,我们强调学者有机会在领域之间建立经验和理论桥梁,以克服学科差异,并参与日益增长的组织兴趣,以实施体育外交。本文通过对体育外交文献的回顾,为体育管理和体育发展学者开辟了探索之路,以进一步推进我们对体育外交的理解。综合综述表明,最近关于体育外交主题的同行评议期刊文章显著增加。本综述中包含的体育外交文献以关注政治行为者和结果的历史研究为主。我们概述了体育管理和体育发展学者在研究和实践中实施体育外交的挑战。
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引用次数: 1
Toward a better understanding of core and peripheral market demand for women’s spectator sports: An importance-performance map analysis approach based on gender 更好地理解女性观众体育的核心和外围市场需求:基于性别的重要绩效图分析方法
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-07 DOI: 10.1080/14413523.2022.2038922
T. Y. Qian, Robbie Matz, L. Luo, Claire C. Zvosec
ABSTRACT Although the concept of market demand has been extensively examined in the literature, most scholarly efforts have been devoted to understanding men’s spectator sports. There is scant research that investigates market demand for women’s spectator sports with a focus on gender dynamics. This study sought to fill that gap through developing a formative–formative hierarchical component model of core and peripheral market demand for a women’s professional tennis event (the Wuhan Open) and examining their differing impacts on future attendance intentions based on gender. Results derived from the importance-performance map analysis (IPMA) indicated that the most important core market demand components were player quality and economic consideration. However, only women considered game schedule important, while only men deemed venue characteristics and peripheral services important. Our study highlights the necessity and merits of deciphering market demand for women’s spectator sports in a more nuanced manner and contributes to the growing marketing literature on women’s sports fandom. Managerially, we offer practical implications per the IPMA for more effective and efficient integration of marketing initiatives. HIGHLIGHTS We examined the impact of perceived market demand for a women’s professional tennis event on attendance intentions based on gender. Game schedule was more important among women, while venue characteristics and peripheral services were more important among men. Event activities, venue characteristics, and peripheral services were of little to no importance among women. Player quality and economic consideration were of greatest importance in enhancing attendance intentions regardless of gender.
虽然市场需求的概念在文献中被广泛研究,但大多数学术努力都致力于理解男性观赏性体育。很少有研究以性别动态为重点调查女性观赏性运动的市场需求。本研究试图通过建立女子职业网球赛事(武汉公开赛)的核心和外围市场需求的形成-形成分层组件模型来填补这一空白,并研究它们对基于性别的未来出席意愿的不同影响。重要性-绩效图分析(IPMA)的结果表明,最重要的核心市场需求成分是球员素质和经济考虑。然而,只有女性认为比赛日程重要,而只有男性认为场地特征和周边服务重要。我们的研究强调了以更细致入微的方式解读女性观赏性运动的市场需求的必要性和优点,并有助于不断增长的女性体育迷的营销文献。在管理方面,我们根据IPMA提供更有效和高效的营销活动整合的实际影响。我们研究了基于性别的女子职业网球赛事的感知市场需求对出勤意愿的影响。女性更看重比赛日程,而男性更看重场地特征和周边服务。活动活动、场地特征和周边服务对女性来说几乎不重要。无论男女,球员的素质和经济因素都是提高出勤率的最重要因素。
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引用次数: 4
The benefits and challenges of shared leadership in sport for development and peace collaboratives 共同领导体育促进发展与和平合作的好处和挑战
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-07 DOI: 10.1080/14413523.2022.2085430
Seung-won Kang, P. Svensson
ABSTRACT Inadequate leadership is a common reason for the failure of multi-organizational collaboratives, yet limited attention has been given to explore the role of shared leadership in these types of collaborations. The purpose of this study was therefore to explore the perceived benefits and challenges of shared leadership in two multi-organizational collaboratives in Sport for Development and Peace (SDP). Semi-structured interviews (n = 30) with members along with publicly available documents were analyzed. Perceived benefits of shared leadership included (a) collective impact, (b) collective learning, (c) network capacity, (d) cohesion and (e) shared responsibilities. At the same time, challenges were centered around (a) challenging leadership dynamics, (b) varying levels of information sharing, (c) lack of understanding of shared leadership and (d) inconsistent quality of engagement. This study contributes to sport management literature by focusing on practitioners’ lived experiences of the positive outcomes and possible barriers to shared leadership in the context of multi-organizational collaboratives. HIGHLIGHTS Empirical research of outcomes of shared leadership in sport for development and peace. Benefits of shared leadership include improved collective impact, collective learning, network capacity, cohesion and shared responsibilities. Challenges of shared leadership were centered around challenging leadership dynamics, varying levels of information sharing, lack of understanding of shared leadership and inconsistent quality of engagement. The role of shared leadership to improve sustainability of SDP partnerships. Implications for better leveraging collaborative leadership approach in the context of multi-organizational SDP collaboratives.
摘要领导力不足是多组织协作失败的常见原因,但对共享领导力在这些类型的协作中的作用的研究却很少。因此,本研究的目的是探讨在体育促进发展与和平(SDP)的两个多组织合作中共同领导的好处和挑战。对成员的半结构化访谈(n=30)以及公开的文件进行了分析。共同领导的好处包括(a)集体影响,(b)集体学习,(c)网络能力,(d)凝聚力和(e)共同责任。与此同时,挑战集中在(a)具有挑战性的领导力动态,(b)不同程度的信息共享,(c)缺乏对共享领导力的理解,以及(d)参与质量不一致。这项研究通过关注从业者对积极成果的生活体验以及在多组织协作的背景下共享领导力的可能障碍,为体育管理文献做出了贡献。亮点对体育促进发展与和平的共同领导成果的实证研究。共同领导的好处包括提高集体影响力、集体学习、网络能力、凝聚力和分担责任。共享领导力的挑战集中在具有挑战性的领导力动态、不同程度的信息共享、对共享领导力缺乏理解以及参与质量不一致。共同领导在提高SDP伙伴关系可持续性方面的作用。在多组织SDP协作的背景下更好地利用协作领导方法的含义。
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引用次数: 2
How do elite sport organizations frame diversity and inclusion? A critical race analysis 精英体育组织如何构建多样性和包容性?批判性种族分析
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-07 DOI: 10.1080/14413523.2022.2062975
Ashley Gardner, Adam Love, Steven Waller
ABSTRACT Sport organizations frequently present themselves as committed to diversity and inclusion by creating an array of policies, programs and other initiatives. However, this image of diversity and inclusion is often not reflected in actual organizational practices, as leadership positions remain largely dominated by White men. To investigate the ways in which elite sport organizations frame diversity and inclusion, the current study analyzed documents produced by the National Basketball Association, Major League Baseball, National Football League and the United States Olympic and Paralympic Committee. Using principles of critical race theory as a framework, the findings illustrate ways in which these organizations frame diversity generally and racial diversity specifically. While each organization publicized numerous policies, programs, events and other initiatives ostensibly intended to promote diversity and inclusion, the terms “racism” or “sexism” did not appear once in their materials. Ultimately, if organizations fail to recognize and address the structural causes of inequality, any initiatives they promote are unlikely to foster meaningful progress with respect to social justice. HIGHLIGHTS Sport organizations use a variety of policies, programs and other initiatives to demonstrate their commitment to diversity and inclusion. The actions of sport organizations often fail to align with the commitment to diversity expressed in their policies and statements. An examination of documents from elite sport organizations indicated they frame diversity in a way that obscures structural forces, such as racism and sexism. If organizations fail to address the structural causes of inequality, any initiatives they promote are unlikely to foster meaningful progress with respect to diversity.
体育组织经常通过制定一系列政策、项目和其他举措来展示自己致力于多样性和包容性。然而,这种多样性和包容性的形象往往没有反映在实际的组织实践中,因为领导职位仍然主要由白人男性主导。为了调查精英体育组织如何构建多样性和包容性,目前的研究分析了美国国家篮球协会(National Basketball Association)、美国职业棒球大联盟(Major League Baseball)、美国国家橄榄球联盟(National Football League)以及美国奥林匹克和残疾人奥林匹克委员会(United States Olympic and Paralympic Committee)提供的文件。使用批判种族理论的原则作为框架,研究结果说明了这些组织在总体上和具体的种族多样性框架的方式。虽然每个组织都公布了许多表面上旨在促进多样性和包容性的政策、项目、活动和其他倡议,但“种族主义”或“性别歧视”一词却一次也没有出现在他们的材料中。最终,如果组织不能认识和解决不平等的结构性原因,它们所推动的任何倡议都不太可能在社会正义方面促进有意义的进展。体育组织使用各种政策、项目和其他举措来展示他们对多样性和包容性的承诺。体育组织的行动往往不符合其政策和声明中所表达的对多样性的承诺。对精英体育组织文件的研究表明,他们以一种模糊种族主义和性别歧视等结构性力量的方式构建了多样性。如果组织不能解决不平等的结构性原因,他们所推动的任何举措都不太可能在多样性方面促进有意义的进展。
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引用次数: 4
Disability inclusion in beach precincts: beach for all abilities – a community development approach through a social relational model of disability lens 海滩区的残疾包容:所有能力的海滩-通过残疾镜头的社会关系模型的社区发展方法
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-05 DOI: 10.1080/14413523.2022.2059998
S. Darcy, H. Maxwell, M. Edwards, B. Almond
ABSTRACT In this paper we examine a community development approach to including people with disability in a sport context within beach precincts for a project called Beach for All Abilities. The aim of this research is to investigate innovative and transformative solutions that enable inclusion. The research design used multiple methods and data sources across 30 projects and three geographically diverse precincts. The theoretical framework brought together community development and the social relational model of disability to inform the research. The findings show how the funded organisation working in partnership with not-for-profit, commercial and government programs, facilitated processes and practices enabling greater access and inclusion for people with disability in the beach precincts. These included solutions to constraints in the built, outdoor and natural environments across mobility, vision, hearing, intellectual and mental health disability from low to very high support needs. Yet, the overall program had a major shortcoming in establishing ongoing beach-related activities for people with disability. The paper concludes with implications for longevity, limitations, and future research. HIGHLIGHTS Disability inclusion in beach environments is absent from the sport management literature. A hybrid community development model through the lens of a social relational model of disability is used to analyse the projects. 30 community development projects provide insights to the social inclusion of the lived embodied experiences of people with impairments. Innovative inclusive transformative solutions were implemented to counter the interpersonal, structural and environmental constraints present. Projects are identified with potentially sustainable and scalable outcomes for the inclusion of people with disability in beach environments.
摘要在本文中,我们研究了一种社区发展方法,该方法旨在将残疾人纳入海滩区内的体育活动中,该项目名为“全民海滩”。这项研究的目的是研究能够实现包容性的创新和变革性解决方案。研究设计使用了30个项目和三个地理位置不同的地区的多种方法和数据源。该理论框架将社区发展和残疾的社会关系模型结合在一起,为研究提供信息。研究结果表明,该资助组织与非营利、商业和政府项目合作,促进了残疾人在海滩区更多地进入和融入的过程和做法。其中包括解决建筑、户外和自然环境中从低到极高的行动、视觉、听力、智力和心理健康残疾的限制。然而,整个计划在为残疾人建立持续的海滩相关活动方面存在重大缺陷。论文最后对寿命、局限性和未来的研究提出了建议。亮点体育管理文献中没有将残疾人纳入海滩环境。通过残疾社会关系模型的视角,使用混合社区发展模型来分析这些项目。30个社区发展项目为残疾人的生活体验融入社会提供了见解。实施了创新的包容性变革解决方案,以应对目前存在的人际、结构和环境制约因素。为将残疾人纳入海滩环境,确定了具有潜在可持续和可扩展成果的项目。
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引用次数: 5
The impact of sport organization employees’ justice perceptions on organizational citizenship and dysfunctional behavior: the affect-based model 体育组织员工的正义感对组织公民身份和功能失调行为的影响:基于情感的模型
IF 4.1 1区 教育学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-06-26 DOI: 10.1080/14413523.2022.2074709
Sang O Park, Calvin Nite, Hyun-Woo Lee
ABSTRACT This study investigated the impact of sport organization employees’ justice perceptions on organizational citizenship behavior (OCB) and organizational dysfunctional behavior (ODB). Drawing from social exchange and frustration–aggression hypothesis, we presented an affect-based model of employees’ behavioral responses to justice perceptions. We sampled paid staff from NCAA Division I universities’ athletic departments (N = 602) and found that procedural, interpersonal and informational justice relate positively (negatively) to positive (negative) affect, which in turn leads to organizational citizenship (dysfunctional) behavior. Further, exchange orientation moderated the positive relationship between negative affect and ODB, such that the positive impact of employees’ negative affect – caused by organizational injustice – on ODB became stronger as exchange orientation increased. Our findings advance the understanding of organizational justice in sport by illuminating the role of affect and exchange orientation in the relationship between organizational justice and OCB/ODB. Our research also offers sports organizations practical insights into how to effectively manage their employees for eliciting OCB and diminishing ODB. HIGHLIGHTS This study constructs an affect-based model of behavioral responses to justice perception. Procedural, interactional and informational justice were related positively to organizational citizenship behavior via positive affect. Procedural, interactional and informational justice were related negatively to organizational dysfunctional behavior via negative affect. Exchange orientation amplified the positive relationship between negative affect and organizational dysfunctional behavior.
摘要本研究旨在探讨体育组织员工公平感对组织公民行为(OCB)和组织功能失调行为(ODB)的影响。基于社会交换假说和挫折-攻击假说,我们提出了一个基于情感的员工对公平感知的行为反应模型。我们对NCAA一级大学体育部门的受薪员工(N = 602)进行了抽样调查,发现程序公正、人际公正和信息公正与积极(消极)情感呈正相关(负相关),而积极(消极)情感反过来又导致组织公民(功能失调)行为。此外,交换取向调节了负性情感与ODB之间的正向关系,即随着交换取向的增加,员工因组织不公正而产生的负性情感对ODB的正向影响变得更强。研究结果揭示了情感取向和交换取向在组织公平感与组织公民行为/组织公民行为之间的关系中所起的作用,促进了对体育组织公平感的理解。我们的研究还为体育组织提供了如何有效管理员工以激发OCB和减少ODB的实践见解。本研究构建了基于情感的公正感知行为反应模型。程序公正、互动公正和信息公正通过正向影响对组织公民行为有正向影响。程序公正、互动公正和信息公正通过负向情感与组织功能障碍行为呈负相关。交换取向放大了消极情绪与组织功能失调行为之间的正相关关系。
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引用次数: 1
期刊
Sport Management Review
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