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Experiencing Deportation as Dirty Work? The Case of Dutch Escort Officers 将驱逐出境视为肮脏的工作?荷兰护送人员案
3区 管理学 Q1 ECONOMICS Pub Date : 2023-10-27 DOI: 10.1177/09500170231203121
Teun Eikenaar
In addition to guarding national frontiers, some border patrol officers also escort illegal immigrants abroad. This article analyses this work from an interest in officers’ (moral) experiences and how these relate to the circumstances in which they work, such as occupational culture, policy and procedures. Therefore, the notions of dirty work and moral injury are used as conceptual frameworks, and 14 Dutch escort officers were interviewed about their experiences. This article adds to dirty work analyses by developing an understanding of how workers’ experiences relate to both formal and moral legitimacies and a possible tension between the two. In addition, it extends the literature on moral injury by describing context-dependent forms of impact that escape clinical diagnoses. Theoretically, this article shows that the occupational resources that are elsewhere seen as tools for navigating ‘necessary evils’ can in fact hide the impact of this kind of work.
除了守卫国家边境外,一些边境巡逻人员还护送国外的非法移民。本文从对军官(道德)经验的兴趣以及这些经验与他们工作的环境(如职业文化、政策和程序)的关系来分析这项工作。因此,肮脏工作和道德伤害的概念被用作概念框架,并对14名荷兰护送人员的经历进行了采访。本文通过理解工人的经历如何与形式和道德合法性以及两者之间可能存在的紧张关系,增加了对肮脏工作的分析。此外,它通过描述逃避临床诊断的依赖于环境的影响形式,扩展了道德伤害的文献。从理论上讲,这篇文章表明,在其他地方被视为导航“必要之恶”的工具的职业资源实际上可以隐藏这种工作的影响。
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引用次数: 0
Between Status and Stigma: Ethnographies of Emergency Medical Services 在身份与耻辱之间:紧急医疗服务的民族志
3区 管理学 Q1 ECONOMICS Pub Date : 2023-10-26 DOI: 10.1177/09500170231206084
Matthew Joseph Brannan
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引用次数: 0
Market Dependence as a Boundary Construction for Work Solidarity with the Solo Self-employed 市场依赖:个体户劳动团结的边界构建
3区 管理学 Q1 ECONOMICS Pub Date : 2023-10-26 DOI: 10.1177/09500170231206083
Isabell Kathrin Stamm, Lena Schürmann, Katharina Scheidgen
As more people work outside standard employment, the foundations of work solidarity are contested. How does work solidarity arise in atypical forms of work that are characterised by flexible, autonomous and self-dependent organisation, such as in solo self-employment? Drawing on a discursive approach to work solidarity, this article emphasises how market dependence can serve as a boundary construction to create work solidarity. Empirically, this study engages in a discourse analysis on Soforthilfe, a policy measure introduced by the German government to financially assist solo self-employed people during the Covid-19 lockdown. In this discourse, market dependence serves to identify this social group’s need (social boundary) and to set out the corresponding policies for financial assistance (substantive boundary). Four solidarity norms – relief, equality, preservation and quasi-equivalence – support this boundary construction. The article contributes to the current discourse on work solidarity by identifying an additional boundary construction.
随着越来越多的人在标准职业之外工作,工作团结的基础受到了质疑。在以灵活、自主和自我依赖的组织为特征的非典型工作形式中,例如在个体自营职业中,工作团结是如何产生的?本文利用话语的方法来研究劳动团结,强调市场依赖如何作为一种边界构建来创造劳动团结。从实证角度看,本研究对德国政府在新冠疫情封锁期间为个体经营者提供经济援助的政策措施Soforthilfe进行了话语分析。在这一论述中,市场依赖有助于确定该社会群体的需求(社会边界),并制定相应的财政援助政策(实质性边界)。救济、平等、保护和准等值四种团结规范支撑着这种边界建构。本文通过确定一个额外的边界结构,为当前关于工作团结的论述做出了贡献。
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引用次数: 0
Bounded Well-Being: Designing Technologies for Workers’ Well-Being in Corporate Programmes 有限的福祉:在企业计划中为工人的福祉设计技术
3区 管理学 Q1 ECONOMICS Pub Date : 2023-10-19 DOI: 10.1177/09500170231203113
Lia Tirabeni
This article examines the relationship between workers’ well-being and digitalisation at work. It is based on the findings of a qualitative study carried out in a manufacturing company, and it focuses on the development of a wearable device for well-being. Using the analytical concepts of ‘translation’ and ‘inscription’ taken from Actor-Network Theory, it explores how digital technologies for well-being are designed in corporate programmes and shows how the final technology results from processes of inscription and translation performed by the actors involved in the design phase. The end device embodies a concept of well-being that has been called ‘bounded’ to emphasise how well-being at work is limited by organisational constraints. The article invites a rethinking of hedonic well-being at work as a precondition for eudaimonic well-being so that the human being is understood as a psychophysical unit that is part of a rich social context.
本文探讨了员工幸福感与工作数字化之间的关系。它是基于在一家制造公司进行的定性研究的结果,它侧重于可穿戴设备的健康发展。使用来自行动者网络理论的“翻译”和“铭文”的分析概念,它探讨了如何在企业计划中设计幸福的数字技术,并展示了最终技术是如何从参与设计阶段的行动者执行的铭文和翻译过程中产生的。终端设备体现了一种被称为“有限”的幸福概念,强调工作中的幸福是如何受到组织约束的限制的。这篇文章邀请人们重新思考工作中的享乐幸福作为实现幸福的先决条件,以便人类被理解为一个心理物理单位,是丰富的社会背景的一部分。
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引用次数: 0
How Do Young Workers Perceive Job Insecurity? Legitimising Frames for Precarious Work in England and Germany 年轻员工如何看待工作不安全感?英国和德国不稳定工作的合法化框架
3区 管理学 Q1 ECONOMICS Pub Date : 2023-10-05 DOI: 10.1177/09500170231187821
Vera Trappmann, Charles Umney, Christopher J McLachlan, Alexandra Seehaus, Laura Cartwright
This article examines the legitimising frames young workers in England and Germany apply to precarious work. Through 63 qualitative biographical interviews, the article shows that most young precarious workers saw work insecurity as an unavoidable fact of life whose legitimacy could not realistically be challenged. Four frames are identified that led to precarious work being seen as legitimate: precarious work as a driver of entrepreneurialism; as inevitable due to repeated exposure; as a stage within the life course; and as the price paid for the pursuit of autonomy and meaningful work. The article advances the literature on precarious workers’ subjectivity by identifying the frames through which it is legitimised, and by underlining the importance of frames that are currently underexamined. The prevalence of the pursuit of meaningful, non-alienating work as a frame is a particularly striking finding.
本文考察了英国和德国青年工人适用于不稳定工作的合法化框架。通过63个定性传记访谈,文章表明,大多数年轻的不稳定工人将工作不安全感视为生活中不可避免的事实,其合法性实际上无法受到挑战。确定了导致不稳定工作被视为合法的四个框架:不稳定工作是创业精神的驱动力;由于反复暴露而不可避免;作为生命历程中的一个阶段;作为追求自主和有意义的工作的代价。本文通过识别使不稳定工人的主体性合法化的框架,并强调目前未得到充分研究的框架的重要性,从而推进了关于不稳定工人主体性的文献。把追求有意义、不疏远的工作作为一个框架的流行是一个特别引人注目的发现。
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引用次数: 0
‘At Times it’s Too Difficult, it is Too Traumatic, it’s Too Much’: The Emotion Work of Domestic Abuse Helpline Staff During Covid-19 “有时太困难了,太痛苦了,太多了”:2019冠状病毒病期间家暴热线工作人员的情感工作
3区 管理学 Q1 ECONOMICS Pub Date : 2023-10-04 DOI: 10.1177/09500170231200080
Chloe Maclean, Zara Brodie, Roxanne Hawkins, Jack Cameron McKinlay
During the Covid-19 lockdowns, domestic abuse helpline staff (DAHS) in the UK faced both a shift from working in an office to working-from-home and an increased demand for their services. This meant that during Covid-19, DAHS faced an increase in traumatic calls, and all within their own homes. This article explores the emotions work of DAHS to manage and work through their work-related emotions during Covid-19. Drawing on semi-structured interviews with 11 UK-based DAHS, this article suggests that working-from-home during the Covid-19 lockdowns amplified emotions of anxiety, helplessness and guilt for DAHS alongside an evaporating emotional distance between work and home life. Engaging in leisure activities and increased online meetings with colleagues were emotion work practices that DAHS used to emotionally cope. This article demonstrates that emotion work fills in for, and masks, the structural insufficiencies of employer worker-wellbeing practices.
在新冠肺炎疫情封锁期间,英国家庭暴力求助热线(DAHS)的工作人员既面临着从办公室工作转向在家工作的转变,也面临着对他们服务的需求增加。这意味着在2019冠状病毒病期间,DAHS面临着创伤性电话的增加,而且都是在他们自己的家中。本文探讨了DAHS在Covid-19期间管理和处理工作相关情绪的情绪工作。通过对11名英国DAHS的半结构化采访,本文表明,在Covid-19封锁期间,在家工作放大了DAHS的焦虑、无助和内疚情绪,同时工作和家庭生活之间的情感距离也在消失。参与休闲活动和增加与同事的在线会议是DAHS用来应对情绪的情感工作实践。本文表明,情感工作填补并掩盖了雇主员工福利实践的结构性缺陷。
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引用次数: 0
Book review: Stephen Ackroyd and Paul Thompson, Organisational Misbehaviour 书评:Stephen Ackroyd和Paul Thompson,《组织不端行为》
IF 3.7 3区 管理学 Q1 ECONOMICS Pub Date : 2023-10-01 DOI: 10.1177/09500170231167083
A. Wood
so doing become a significant drama of dignity. The other main drama – relationships with co-workers and managers, and with clients and other ‘upperworld’ individuals – is analysed in Chapter 3. The cleaners are shown to eschew occupational solidarity in favour of social differentiation based on continual ‘othering’, a process of categorising that positions others as different and inferior (pp. 83–84). However, cleaners share the shame of being underclass members, and with few exceptions, openly practise racial discrimination against co-workers, a combination that warranted more discussion. Although cleaners mainly work outside of normal business hours and occupy spaces below ground level, they clean the ‘upperworld’ and occasionally interact with clients and other workers. Chapter 4 examines the strategies cleaners use to maintain their dignity against expectations of invisibility and assumptions of social inferiority. These include taking advantage by obtaining special access to events such as film festivals, debunking artefacts and art in the city complex, and practising ‘ressentiment’, a deeply felt hostility to the powerful (p. 108). In particular, client complaints about their work offend cleaners’ dignity but ‘talking back’ is risky. Management do not offer support and co-workers are rarely helpful, as they too feel unjustly treated and liable to vent their anger on their colleagues (p. 124). So, with few exceptions, cleaner encounters with the ‘upperworld’ are part and parcel of the drama of dignity. Chapter 6 turns the spotlight on how the cleaners respond to their superiors, including consequences for human dignity. However, instead of a comprehensive analysis of the management system, we learn how cleaners use different strategies to counter security guard camera surveillance, thereby maintaining their autonomy and sense of dignity. In the concluding chapter, Costas argues that the cleaners do find dignity from their work, but this is constantly challenged by their experiences at work as described earlier. Although other types of low status service workers are mentioned, there is no attempt to broaden the analysis. Neither is there any theory development employing such relevant concepts as shame, resentment, respect, autonomy, self-esteem and dignity. Instead, there is a discussion of how cleaners’ consciousness expresses both aspiration and desperation as depicted by two photographs (reproduced on pp. 154–155), which exist on a wall in the ‘minus area’ of Potsdamer Platz. Notwithstanding the above-mentioned limitations, Dramas of Dignity is a lucid and engaging close-up study of cleaners that deserves attention by sociologists and social psychologists of work. It will also animate discussion in advanced undergraduate and graduate student classes.
这样做就变成了一出重要的尊严戏剧。另一个主要的戏剧——与同事和经理的关系,以及与客户和其他“上层社会”个人的关系——将在第三章进行分析。研究显示,清洁工回避职业团结,而倾向于基于持续的“他者”的社会分化,这是一种将他人定位为不同和劣等的分类过程(第83-84页)。然而,清洁工也因自己是下层社会成员而感到羞耻,而且除了少数例外,他们还公开对同事进行种族歧视,这两者的结合值得更多的讨论。虽然清洁工主要在正常工作时间之外工作,占据地面以下的空间,但他们打扫“上层世界”,偶尔与客户和其他工人互动。第四章探讨了清洁工用来维护自己尊严的策略,以对抗隐形的期望和社会自卑的假设。这些措施包括利用特殊途径参加电影节等活动,揭穿城市综合体中的文物和艺术,以及实践“怨恨”,对权力的深深敌意(第108页)。特别是,客户对他们工作的抱怨冒犯了清洁工的尊严,但“顶嘴”是有风险的。管理层不提供支持,同事也很少提供帮助,因为他们也感到受到不公正的对待,容易向同事发泄愤怒(第124页)。因此,除了少数例外,与“上层世界”的干净接触是尊严戏剧的重要组成部分。第六章聚焦于清洁工如何回应他们的上级,包括对人类尊严的影响。然而,我们没有对管理系统进行全面的分析,而是了解清洁工如何使用不同的策略来对抗保安的摄像头监控,从而保持他们的自主性和尊严感。在最后一章,科斯塔斯认为,清洁工确实从他们的工作中找到了尊严,但正如前面所描述的,他们的工作经历不断地挑战着这一点。虽然提到了其他类型的低地位服务工作者,但没有试图扩大分析。也没有任何理论发展涉及羞耻、怨恨、尊重、自主、自尊和尊严等相关概念。相反,这里讨论的是清洁工的意识是如何表达渴望和绝望的,正如波茨坦广场“负区”墙上的两张照片(转载于第154-155页)所描绘的那样。尽管存在上述局限性,《尊严的戏剧》还是对清洁工进行了清晰而引人入胜的近距离研究,值得社会学家和社会心理学家的关注。它还将在高级本科生和研究生课堂上激发讨论。
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引用次数: 0
Consent and Contestation: How Platform Workers Reckon with the Risks of Gig Labor 同意与争议:平台工人如何看待零工的风险
3区 管理学 Q1 ECONOMICS Pub Date : 2023-09-28 DOI: 10.1177/09500170231199404
Juliet B Schor, Christopher Tirrell, Steven Peter Vallas
How do gig workers respond to the various financial, physical, and legal risks their work entails? Answers to this question have remained unclear, largely because previous studies have overlooked structurally induced variations in the experience of platform work. In this article, we develop a theory of differential embeddedness to explain why workers’ orientations toward the risks of gig work vary. We argue further that because platforms define themselves merely as mediators of exchanges between workers and customers, they systematically expose workers to various forms of customer malfeasance, ranging from fraud and tip baiting to harassment and assault. We develop this perspective using interviews with 70 workers in the ride-hail, grocery shopping, and food delivery sectors. The structure of labor platforms indirectly invites workers to exhibit distinct normative orientations toward the risks that gig work entails while also multiplying the sources of these risks.
零工如何应对他们的工作带来的各种财务、身体和法律风险?这个问题的答案仍然不清楚,很大程度上是因为以前的研究忽略了平台工作经验中结构引起的变化。在本文中,我们发展了一个差异嵌入理论来解释为什么工人对零工工作风险的取向不同。我们进一步认为,由于平台将自己定义为工人和客户之间交流的中介,因此它们系统地将工人暴露于各种形式的客户渎职行为,从欺诈和小费诱饵到骚扰和攻击。我们通过对约车、杂货购物和外卖行业的70名员工的采访,得出了这一观点。劳动平台的结构间接地促使工人对零工工作所带来的风险表现出不同的规范取向,同时也增加了这些风险的来源。
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引用次数: 0
Reproducing a White Elite: The Chief Officers’ ‘Club’ in the London Metropolitan Police Service 再现白人精英:伦敦大都会警察局的首席警官“俱乐部”
3区 管理学 Q1 ECONOMICS Pub Date : 2023-09-25 DOI: 10.1177/09500170231199415
Andre Clarke, Chris Smith
This article focuses on the London Metropolitan Police Service, an organization charged with being institutionally racist. It asks why the percentage of black officers in senior positions remains so low, despite explicit formal attempts to change this situation. Rather than concentrating on the factors holding back the recruitment and promotion of black officers, the article examines how senior white officers managed their career journey. Through in-depth interviews with senior officers, the authors develop the notion of ‘social network volition’, linking to sociological literatures on race, social networks and elites in work and organizations. The agency of a ‘club’, composed of white senior officers, performs social network volition, defined as an invisible guiding hand that identifies, pursues, advises and sponsors white officers who fit the existing leadership composition. The implications of the article underline the need to make explicit the informal supports that reproduce whiteness while upholding the myth of merit.
这篇文章关注的是伦敦大都会警察局,一个被指控存在制度性种族主义的组织。它问为什么黑人军官在高级职位上的比例仍然如此之低,尽管有明确的正式尝试改变这种情况。这篇文章没有集中讨论阻碍黑人军官招聘和晋升的因素,而是研究了高级白人军官如何管理他们的职业生涯。通过对高级官员的深入访谈,作者发展了“社会网络意志”的概念,将种族,社会网络和工作和组织中的精英的社会学文献联系起来。由白人高级军官组成的“俱乐部”代理执行社会网络意志,被定义为一只看不见的指导之手,它识别、追求、建议和赞助符合现有领导结构的白人军官。文章的含义强调需要明确的非正式支持,再现白人,同时坚持功绩的神话。
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引用次数: 0
The Makeshift Careers of Women in Malawi: Neither Traditional Nor Flexible 马拉维妇女的临时职业:既不传统也不灵活
3区 管理学 Q1 ECONOMICS Pub Date : 2023-09-20 DOI: 10.1177/09500170231198736
Tiyesere Mercy Chikapa, Jill Rubery, Isabel Távora
Through qualitative research into the career experiences of two groups of Malawian professional women, this article reveals the value of expanding research into women’s careers to the global south. Although displaying elements of western-focused traditional and new career models, these women’s careers did not conform to either. Instead, due to heavy family responsibilities for both care and breadwinning, including for the extended family, and faced with inflexible human resource practices, their careers were mostly characterised by serial compromises necessary to maintain full-time continuous employment while dealing with life events and workplace setbacks. These accommodations to the realities of their complicated lives often resulted in second-best, far-from-ideal solutions. This career form, conceptualised here as a makeshift career, extends career models to fit the Malawian context and the global south but also expands conceptual understandings of women’s careers in ways also applicable to the north.
本文通过对两组马拉维职业女性职业经历的定性研究,揭示了将女性职业研究扩展到全球南方的价值。尽管展示了以西方为中心的传统和新职业模式的元素,但这些女性的职业并不符合其中任何一种。相反,由于沉重的家庭责任,包括照顾大家庭和养家糊口,以及面对不灵活的人力资源实践,她们的职业生涯大多以一系列必要的妥协为特征,以保持全职连续工作,同时处理生活事件和工作挫折。这些对他们复杂生活现实的适应往往导致了次优的、远非理想的解决方案。这种职业形式在这里被定义为一种临时职业,它扩展了职业模式,以适应马拉维和全球南方的背景,但也扩展了对女性职业的概念理解,这种理解也适用于北方。
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引用次数: 0
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