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Promoting Security Behaviors in Remote Work Environments: Personal Values Shaping Information Security Policy Compliance 促进远程工作环境中的安全行为:塑造信息安全政策合规性的个人价值观
IF 4.9 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1287/isre.2021.0563
Carlos I. Torres, Robert E. Crossler
Organizations worldwide face critical concerns related to cybersecurity threats and information security policy (ISP) compliance. Even though humans are the weakest link in the cybersecurity chain, information security professionals understand the importance of promoting individual information security behaviors because employees are also the first line of defense against ever-increasing cyber threats. Despite a recent trend of working from home, organizations do not make significant differences in their information security interventions for remote workers, relying mainly on VPNs as the only used tool, essentially making employees follow in-office standard information security policies because they are “virtually in-office.” Our study suggests that organizations need to recognize the unique context of remote work and consider personal motivations when shaping information security practices. Furthermore, our study indicates that in order to motivate remote employees to follow secure information security practices, organizations should consider personal characteristics instead of focusing on generic interventions. For instance, our study compares onsite and remote workers, suggesting that personal values are more relevant in remote work settings. Our findings exemplify just one of the many potential personal characteristics to be considered, highlighting how personal values are important motivators for ISP compliance and how they differ for onsite and remote workers in their importance when following information security rules.
全球各组织都面临着与网络安全威胁和信息安全政策(ISP)合规性相关的重大问题。尽管人类是网络安全链中最薄弱的一环,但信息安全专业人员深知促进个人信息安全行为的重要性,因为员工也是抵御日益增长的网络威胁的第一道防线。尽管近来出现了在家办公的趋势,但企业对远程员工的信息安全干预措施并没有明显的区别,主要依赖 VPN 作为唯一使用的工具,实质上是让员工遵循办公室内的标准信息安全政策,因为他们 "实际上是在办公室内"。我们的研究表明,组织需要认识到远程工作的独特环境,并在制定信息安全措施时考虑个人动机。此外,我们的研究还表明,为了激励远程员工遵循安全的信息安全实践,组织应考虑个人特点,而不是专注于一般的干预措施。例如,我们的研究对现场员工和远程员工进行了比较,结果表明,在远程工作环境中,个人价值观更为重要。我们的研究结果只是众多潜在个人特征中的一个例子,它强调了个人价值观如何成为遵守信息安全计划的重要激励因素,以及在遵守信息安全规则时,个人价值观对现场和远程员工的重要性有何不同。
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引用次数: 0
Preparedness and Response in the Century of Disasters: Overview of Information Systems Research Frontiers 灾难世纪中的准备和响应:信息系统研究前沿概述
IF 4.9 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-01 DOI: 10.1287/isre.2024.intro.v35.n2
Ahmed Abbasi, Robin Dillon, H. Raghav Rao, Olivia R. Liu Sheng
“The Century of Disasters” refers to the increased frequency, complexity, and magnitude of natural and man-made disasters witnessed in the 21st century: the impact of such disasters is exacerbated by infrastructure vulnerabilities, population growth/urbanization, and a challenging policy landscape. Technology-enabled disaster management (TDM) has an important role to play in the Century of Disasters. We highlight four important trends related to TDM, smart technologies and resilience, digital humanitarianism, integrated decision-support and agility, and artificial intelligence–enabled early warning systems, and how the confluence of these trends lead to four research frontiers for information systems researchers. We describe these frontiers, namely the technology-preparedness paradox, socio-technical crisis communication, predicting and prescribing under uncertainty, and fair pipelines, and discuss how the eight articles in the special section are helping us learn about these frontiers.History: Senior editor, Suprateek Sarker.Funding: This study was funded by the National Science Foundation (NSF) [Grants 2240347 and IIS-2039915]. H. R. Rao is also supported in part by the NSF [Grant 2020252]. The usual disclaimer applies.
"灾害世纪 "指的是 21 世纪自然和人为灾害发生的频率、复杂性和严重程度都有所增 加:基础设施的脆弱性、人口增长/城市化以及充满挑战的政策环境加剧了这些灾害的影 响。技术辅助型灾害管理(TDM)在 "灾害世纪 "中将发挥重要作用。我们强调了与 TDM 相关的四个重要趋势:智能技术与抗灾能力、数字人道主义、综合决策支持与灵活性、人工智能预警系统,以及这些趋势的融合如何为信息系统研究人员带来四个研究前沿。我们描述了这些前沿领域,即技术-准备悖论、社会-技术危机沟通、不确定性下的预测和处方以及公平管道,并讨论了该专栏中的八篇文章如何帮助我们了解这些前沿领域:资深编辑:Suprateek Sarker:本研究由美国国家科学基金会(NSF)[2240347 和 IIS-2039915 号基金]资助。H. R. Rao 也得到了美国国家科学基金会[Grant 2020252]的部分资助。免责声明
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引用次数: 0
The Impact of Geographic and Social Proximity on Physicians: Evidence from the Adoption of an Online Health Community 地理和社会距离对医生的影响:采用在线健康社区的证据
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-06-14 DOI: 10.1287/isre.2020.0663
Panpan Wang, Liuyi He, Jifeng Luo, Zhiyan Wu, Han Zhang
Despite the increasing popularity of telehealth, the diffusion of online health communities lags behind because of the limited physician participation. The low adoption levels of telehealth could be attributed to the social environment rather than a baseline reluctance to adopt. By utilizing a panel data set of physicians’ adoption over eight years, we empirically investigate the impacts of geographically and socially close adopters and examined the interaction of proximity influences and competition in adoption. Our results suggest that positive effects of both geographic and social proximity influence on adoption when local competition among physicians on OHCs is low. The positive impact of socially close prior adopters increases with local competition, whereas that of geographically close prior adopters decreases with local competition. Therefore, online health communities could leverage proximity influence by incorporating information cues such as the cumulative adoption rates of close peers to facilitate physician adoption. However, the framing of information cues should consider interactions of competition and proximity influence. Platform managers need to balance the direct crowding-in effect of competition and the adverse moderating effect by which it diminishes the influence of geographic proximity, especially for low-title physicians. For high-title physicians, who are more independent, emphasize the usefulness of online platforms.
尽管远程保健越来越受欢迎,但由于医生的参与有限,在线保健社区的推广却相对滞后。远程医疗采用率低的原因可能是社会环境,而不是基线不愿采用。通过利用八年来医生采用远程医疗的面板数据集,我们对地理上和社会上接近的采用者的影响进行了实证研究,并考察了采用过程中接近影响和竞争的相互作用。我们的研究结果表明,当当地医生之间在 OHC 上的竞争程度较低时,地理位置和社会距离都会对采用产生积极影响。社交关系密切的先前采用者的积极影响会随着当地竞争的加剧而增加,而地理关系密切的先前采用者的积极影响则会随着当地竞争的加剧而减少。因此,在线健康社区可以通过纳入信息线索(如关系密切的同行的累积采用率)来利用近距离影响,从而促进医生的采用。不过,信息提示的设置应考虑竞争和近距离影响的相互作用。平台管理者需要平衡竞争的直接挤入效应和不利的调节效应,因为竞争会削弱地理邻近性的影响,尤其是对低职称医生而言。对于独立性较强的高职称医生,应强调在线平台的实用性。
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引用次数: 0
Learning Personalized Privacy Preference from Public Data 从公共数据中学习个性化隐私偏好
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-06-13 DOI: 10.1287/isre.2023.0318
Wen Wang, Beibei Li
In the era of digital transformation, understanding personalized privacy preferences is essential for firms and policymakers to build trust and ensure compliance. Traditional methods rely on private data and explicit user input, which can be invasive and impractical. This paper introduces a novel framework that leverages public data, specifically social media posts, to predict individual privacy preferences. By employing deep learning and natural language processing, the framework extracts psychosocial traits such as lifestyle, risk preferences, and emotional states from public data, offering a nonintrusive and scalable approach. Findings reveal that psychosocial traits derived from social media provide greater predictive power than traditional private data. This model aids businesses and policymakers by offering a deeper understanding of user privacy concerns, enabling the development of effective privacy policies and practices. This innovative approach not only enhances consumer privacy control and trust but also optimizes data management for platforms and informs better regulatory decisions, showcasing the practical implications of utilizing public data for privacy preference prediction.
在数字化转型时代,了解个性化的隐私偏好对于企业和政策制定者建立信任和确保合规至关重要。传统方法依赖于私人数据和明确的用户输入,这可能具有侵犯性且不切实际。本文介绍了一种利用公共数据(特别是社交媒体帖子)预测个人隐私偏好的新型框架。通过采用深度学习和自然语言处理,该框架从公共数据中提取了生活方式、风险偏好和情绪状态等社会心理特征,提供了一种非侵入性和可扩展的方法。研究结果表明,与传统的私人数据相比,从社交媒体中提取的社会心理特征具有更强的预测能力。这一模型有助于企业和政策制定者更深入地了解用户的隐私问题,从而制定有效的隐私政策和措施。这一创新方法不仅增强了消费者的隐私控制和信任,还优化了平台的数据管理,为更好的监管决策提供了信息,展示了利用公共数据进行隐私偏好预测的实际意义。
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引用次数: 0
Monitoring and Home Bias in Global Hiring: Evidence from an Online Labor Platform 全球招聘中的监督和家庭偏见:来自在线劳务平台的证据
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-06-12 DOI: 10.1287/isre.2021.0526
Chen Liang, Yili Hong, Bin Gu
Online labor platforms increasingly use monitoring systems to manage remote workers. This study assesses whether and how these systems mitigate employer bias in hiring foreign versus domestic workers. Leveraging the exogenous introduction of a monitoring system for time-based projects on a leading online labor platform, we employ a difference-in-differences model to estimate the impact of monitoring systems on mitigating employers’ tendency to bias against hiring foreign workers (home bias). Results indicate a significant reduction in home bias, along with a 15% increase in the hiring of foreign workers following the introduction of the monitoring system. The mitigation effect is notably stronger in high-routine projects or when employers lack prior positive experiences with foreign workers, two scenarios characterized by low external uncertainty and high internal uncertainty, respectively. Moreover, employers no longer exhibit a stronger home bias in scenarios of lower moral hazard risk or coordination costs. These findings lend support to the effectiveness of monitoring systems in mitigating employers’ home bias through facilitating contractual control and coordination. Our study offers important implications for the design of online labor platforms and policymaking.
在线劳务平台越来越多地使用监控系统来管理远程工人。本研究评估了这些系统是否以及如何减轻雇主在雇用外籍工人与国内工人时的偏差。通过在领先的在线劳务平台上外生引入基于时间的项目监控系统,我们采用差分模型来估算监控系统对减轻雇主在雇用外籍员工时的偏见(家庭偏见)的影响。结果表明,在引入监控系统后,雇主对外籍员工的偏见明显减少,外籍员工的聘用率也提高了 15%。外部不确定性较低和内部不确定性较高这两种情况分别表明,在高难度项目或雇主缺乏与外籍员工打交道的正面经验时,这种缓解效果明显更强。此外,在道德风险或协调成本较低的情况下,雇主不再表现出较强的本土偏好。这些研究结果证明,监督制度可以通过促进合同控制和协调来有效缓解雇主的本土偏见。我们的研究为在线劳动力平台的设计和政策制定提供了重要启示。
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引用次数: 0
Time to Stop? An Empirical Investigation on the Consequences of Canceling Monetary Incentives on a Digital Platform 该停止了吗?关于取消数字平台货币激励后果的实证调查
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-06-11 DOI: 10.1287/isre.2022.0017
Dongcheng Zhang, Hanchen Jiang, M. Qiang, Kunpeng Zhang, Liangfei Qiu
Practice- and Policy-Oriented Abstract Digital platforms commonly use monetary incentives to motivate users to perform specific tasks. Existing studies have shown the effects of introducing such monetary rewards on task participation and performance on public platforms. However, little is known about the impact of canceling rewards, and particularly less attention is paid to corporate platforms. Our study examines the impact of canceling monetary incentives using quasi-natural experiments on a corporate platform. We find that canceling monetary incentives is not simply the reverse process of their introduction. Specifically, compared with the increase in task participation when rewards were initially introduced, canceling these rewards leads to a sharper decrease in participation. Additionally, although introducing rewards has no significant effect on task performance, canceling rewards causes a significant decline in performance. These results suggest that canceling monetary rewards has a net negative impact on task participation and performance. Furthermore, we examine the heterogeneity of this impact concerning user motivation types and working competency levels. We also discuss the similarities and differences between corporate and public platforms in the impact of monetary incentives. Our results provide important practical implications for enterprise information systems and general information systems regarding their design of incentive strategies.
以实践和政策为导向 摘要 数字平台通常使用金钱奖励来激励用户执行特定任务。现有研究表明,在公共平台上引入此类货币奖励对任务参与和绩效有一定影响。然而,人们对取消奖励的影响知之甚少,尤其是对企业平台的关注更少。我们的研究通过在企业平台上进行准自然实验,考察了取消货币奖励的影响。我们发现,取消货币奖励并不是简单的引入货币奖励的逆过程。具体来说,与最初引入奖励时任务参与度的增加相比,取消奖励会导致参与度的急剧下降。此外,虽然引入奖励对任务绩效没有显著影响,但取消奖励会导致绩效显著下降。这些结果表明,取消货币奖励对任务参与和绩效有净负面影响。此外,我们还研究了这种影响在用户动机类型和工作能力水平方面的异质性。我们还讨论了企业平台和公共平台在货币奖励影响方面的异同。我们的研究结果为企业信息系统和一般信息系统设计激励策略提供了重要的现实意义。
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引用次数: 0
Improving Students’ Argumentation Skills Using Dynamic Machine-Learning–Based Modeling 利用基于机器学习的动态建模提高学生的论证能力
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-06-10 DOI: 10.1287/isre.2021.0615
Thiemo Wambsganss, Andreas Janson, Matthias Söllner, Ken Koedinger, J. Leimeister
This study explores the potential of dynamic, machine learning (ML)-based modeling to enhance students’ argumentation skills—a crucial component in education and professional success. Traditional educational tools often rely on static modeling, which does not adapt to individual learner needs or provide real-time feedback. In contrast, our research introduces an innovative ML-based system designed to offer dynamic, personalized feedback on argumentation skills. We conducted three empirical studies comparing this system against traditional methods such as scripted and adaptive support modeling. Our results show that dynamic behavioral modeling significantly improves learners’ objective argumentation skills across domains, outperforming all established methods. The results further indicate that, compared with adaptive support, the effect of the dynamic modeling approach holds across complex (large effect) and simple tasks (medium effect) and supports learners with lower and higher expertise alike. This research has important implications for educational policy and practice; incorporating such dynamic systems could transform learning environments by providing scalable, individualized support. This would not only foster essential skills but also cater to diverse learner profiles, potentially reducing educational disparities. Our work suggests a shift toward integrating more adaptive technologies in educational settings to better prepare students for the demands of the modern workforce.
本研究探讨了基于机器学习(ML)的动态建模在提高学生论证技能方面的潜力--论证技能是教育和职业成功的重要组成部分。传统的教育工具通常依赖于静态建模,无法适应学习者的个性化需求或提供实时反馈。相比之下,我们的研究引入了一种基于 ML 的创新系统,旨在为论证技能提供动态、个性化的反馈。我们进行了三项实证研究,将该系统与脚本化和自适应支持建模等传统方法进行了比较。我们的研究结果表明,动态行为建模显著提高了学习者在各个领域的客观论证技能,优于所有既有方法。结果进一步表明,与自适应支持相比,动态建模方法的效果在复杂任务(大效果)和简单任务(中效果)中都能保持,并能为专业技能较低和较高的学习者提供支持。这项研究对教育政策和实践具有重要意义;纳入这种动态系统可以提供可扩展的个性化支持,从而改变学习环境。这不仅能培养基本技能,还能满足不同学习者的需求,从而缩小教育差距。我们的工作表明,教育环境应向整合更多适应性技术的方向转变,使学生更好地适应现代劳动力的需求。
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引用次数: 0
The Effect of Popularity Cues and Peer Endorsements on Assertive Social Media Ads 人气线索和同行认可对自信型社交媒体广告的影响
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-06-07 DOI: 10.1287/isre.2021.0606
Ashish Agarwal, Shun-Yang Lee, Andrew B. Whinston
Social media platforms, like Facebook, often display assertive call-to-action (CTA) ads that encourage direct purchases or app installs. These ads can show popularity cues (e.g., number of “likes”) and peer endorsements (e.g., friends who “liked” the ad). Although such signals can positively influence user engagement for informational ads, our research reveals they can backfire for assertive CTA ads. Through field tests on Facebook and incentive-compatible experiments, we find that popularity cues do not improve and that peer endorsements actually harm click performance on assertive CTA ads. The negative effect of peer endorsements is amplified when they come from dissimilar friends. Underlying this effect is users’ persuasion knowledge getting activated; they view these signals as manipulative advertising tactics for the assertive CTAs, resulting in psychological reactance. However, the detrimental impact is mitigated when peer endorsements come from friends with similar preferences. For advertisers, our findings suggest discounting popularity and peer endorsement metrics when evaluating assertive CTA ad performance. Platforms, like Facebook, should also consider making these signals optional for such ads. Overall, exercising discretion with these social proof signals for assertive purchase/install messaging can improve advertising outcomes.
社交媒体平台(如 Facebook)经常会展示鼓励直接购买或安装应用程序的 "行动号召"(CTA)广告。这些广告会显示人气提示(如 "赞 "的数量)和同行认可(如 "赞 "该广告的朋友)。虽然这些信号可以对信息性广告的用户参与度产生积极影响,但我们的研究表明,它们可能会对果断的 CTA 广告产生反作用。通过在 Facebook 上进行的实地测试和与激励机制兼容的实验,我们发现人气提示并不能提高用户参与度,而且同伴背书实际上会损害自信型 CTA 广告的点击效果。当同伴背书来自不同的朋友时,其负面影响会被放大。造成这种影响的根本原因是用户的说服知识被激活了;他们认为这些信号是对断言式 CTA 的操纵性广告策略,从而产生了心理反应。然而,如果同伴背书来自具有相似偏好的朋友,这种不利影响就会减轻。对于广告商来说,我们的研究结果表明,在评估断言式 CTA 广告效果时,应考虑人气和同伴背书指标。Facebook 等平台也应考虑将这些信号作为此类广告的可选项。总之,谨慎使用这些社交证明信号来传递明确的购买/安装信息可以改善广告效果。
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引用次数: 0
Impact of the General Data Protection Regulation on the Global Mobile App Market: Digital Trade Implications of Data Protection and Privacy Regulations 通用数据保护条例》对全球移动应用市场的影响:数据保护和隐私法规对数字贸易的影响
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-06-07 DOI: 10.1287/isre.2022.0421
Ziru Li, Gunwoong Lee, T. S. Raghu, Zhan (Michael) Shi
Although regional data protection and privacy regimes are often cited as major barriers to crossborder digital trade, mitigating consumer privacy concerns through regulations can potentially increase the demand for foreign digital products or services. This study delves into this by assessing the impact of the General Data Protection Regulation (GDPR) on the global mobile app market. Contrary to the belief that such regulations hinder digital trade, our data show a notable post-GDPR increase in top foreign apps in European Union countries, suggesting that the GDPR may alleviate privacy concerns and encourage the adoption of foreign digital products. This finding is crucial for policymakers dealing with data and privacy issues as it indicates the potential of these regulations to balance economic growth with privacy and security protection. The study suggests that data and privacy regulations can address data concerns without significantly harming digital trade. Additionally, it uncovers an opportunity for multinational companies. Although compliance costs are higher, clear privacy regulations could lessen consumer domestic bias, opening doors to international markets. Therefore, evaluating privacy regulations’ impact on global markets means considering both their benefits for demand and their costs for suppliers.
尽管地区数据保护和隐私制度经常被视为跨境数字贸易的主要障碍,但通过法规减轻消费者对隐私的担忧有可能增加对外国数字产品或服务的需求。本研究通过评估《通用数据保护条例》(GDPR)对全球移动应用市场的影响来深入探讨这一问题。与此类法规阻碍数字贸易的观点相反,我们的数据显示,欧盟国家的顶级外国应用程序在《通用数据保护条例》实施后显著增加,这表明《通用数据保护条例》可能会减轻人们对隐私的担忧,并鼓励采用外国数字产品。这一发现对处理数据和隐私问题的政策制定者至关重要,因为它表明这些法规有可能在经济增长与隐私和安全保护之间取得平衡。研究表明,数据和隐私法规可以在不严重损害数字贸易的情况下解决数据问题。此外,研究还发现了跨国公司的机遇。虽然合规成本较高,但明确的隐私法规可以减少国内消费者的偏见,从而打开国际市场的大门。因此,评估隐私法规对全球市场的影响意味着要同时考虑其对需求的好处和对供应商的成本。
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引用次数: 0
KETCH: A Knowledge-Enhanced Transformer-Based Approach to Suicidal Ideation Detection from Social Media Content KETCH:基于知识增强变换器的社交媒体内容自杀意念检测方法
IF 4.9 3区 管理学 Q1 Social Sciences Pub Date : 2024-05-31 DOI: 10.1287/isre.2021.0619
Dongsong Zhang, Lina Zhou, Jie Tao, Tingshao Zhue, Guodong (Gordon) Gao
Suicide is a major cause of death among 15- to 29-year-olds globally, claiming more than 50,000 lives in the United States in 2023 alone. Despite governmental efforts to provide support, many individuals experiencing suicidal thoughts do not seek help but are increasingly turning to social media to express their feelings. This trend offers a critical opportunity for timely detection and intervention of suicidal ideation. We develop an innovative transformer-based model for suicidal ideation detection (SID) that combines domain knowledge with dynamic embedding and lexicon-based enhancements. Our model, which is tested on social media data in two languages from different platforms, outperforms existing state-of-the-art models for SID. We have also explored its applicability to detecting depression and its practical implementation in real-world scenarios. Our research contributes significantly to the field, offering new methods for timely and proactive intervention in suicidal ideation, with potential wide-reaching effects on public health, economics, and society. Methodologically, our approach advances the integration of human expertise into AI models to enhance their effectiveness.
自杀是全球 15 至 29 岁人群的主要死因,仅在 2023 年,美国就有超过 5 万人死于自杀。尽管政府努力提供支持,但许多有自杀想法的人并没有寻求帮助,而是越来越多地转向社交媒体来表达自己的感受。这一趋势为及时发现和干预自杀意念提供了重要机会。我们开发了一种基于转换器的自杀意念检测(SID)创新模型,该模型将领域知识与动态嵌入和基于词典的增强功能相结合。我们的模型在来自不同平台的两种语言的社交媒体数据上进行了测试,其性能优于现有的最先进的 SID 模型。我们还探索了该模型在检测抑郁症方面的适用性及其在现实世界场景中的实际应用。我们的研究为该领域做出了重大贡献,提供了及时、主动干预自杀意念的新方法,可能对公共卫生、经济和社会产生广泛影响。在方法论上,我们的方法推进了人类专业知识与人工智能模型的整合,以提高其有效性。
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引用次数: 0
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Information Systems Research
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