Pub Date : 2024-08-27DOI: 10.1177/01708406241280004
Emma Lei Jing, Elizabeth Goodrick, Trish Reay, Jo-Louise Huq
We investigate how issue fields with increasing levels of contestation can develop into fields characterized by echo chambers. Studying the introduction of a controversial new approach to addiction services – harm reduction – we explain how proponents’ and opponents’ rhetorical arguments changed over time, transitioning the issue field through different configurations. Our findings reveal how field actors were initially differentiated by moral convictions, and as their expression of moral emotions became more intense, the two groups became increasingly divided and polarized in their views, leading to an issue field characterized by echo chambers. Through our analysis of archival materials and interview data, we explicate this process by identifying three phases of issue field transition: (1) Creating a moral emotional divide; (2) Intensifying antagonization; (3) Insulating against the other side. We contribute to the literature by presenting a model of change explaining how emotional rhetoric, together with different types of triggering events, can fuel increasing levels of contestation and drive the field toward developing echo chambers. Second, by taking a discursive view of issue fields with particular attention to rhetorical arguments, we provide foundational work for an institutional perspective on echo chamber – that echo chambers result from ongoing social processes where people encapsulate themselves based on a sense of right and wrong, in contrast to the predominant view of becoming trapped in an enclosed space. Third, through our focus on the role of moral emotions and how they can escalate in situations of contestation, we advance knowledge regarding the importance of emotions in field dynamics.
{"title":"Issue Fields and Echo Chambers: Increasing Field Contestation Fueled by Moral Emotions","authors":"Emma Lei Jing, Elizabeth Goodrick, Trish Reay, Jo-Louise Huq","doi":"10.1177/01708406241280004","DOIUrl":"https://doi.org/10.1177/01708406241280004","url":null,"abstract":"We investigate how issue fields with increasing levels of contestation can develop into fields characterized by echo chambers. Studying the introduction of a controversial new approach to addiction services – harm reduction – we explain how proponents’ and opponents’ rhetorical arguments changed over time, transitioning the issue field through different configurations. Our findings reveal how field actors were initially differentiated by moral convictions, and as their expression of moral emotions became more intense, the two groups became increasingly divided and polarized in their views, leading to an issue field characterized by echo chambers. Through our analysis of archival materials and interview data, we explicate this process by identifying three phases of issue field transition: (1) Creating a moral emotional divide; (2) Intensifying antagonization; (3) Insulating against the other side. We contribute to the literature by presenting a model of change explaining how emotional rhetoric, together with different types of triggering events, can fuel increasing levels of contestation and drive the field toward developing echo chambers. Second, by taking a discursive view of issue fields with particular attention to rhetorical arguments, we provide foundational work for an institutional perspective on echo chamber – that echo chambers result from ongoing social processes where people encapsulate themselves based on a sense of right and wrong, in contrast to the predominant view of becoming trapped in an enclosed space. Third, through our focus on the role of moral emotions and how they can escalate in situations of contestation, we advance knowledge regarding the importance of emotions in field dynamics.","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"51 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142197914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1177/01708406241273828
Christina Lüthy
Voluntary organising frequently relies on affective intensities to direct organisational efforts. However, how these intensities are cultivated across time and different contexts to engage and coordinate heterogeneous actors is not well understood. By applying a practice approach to affect, this paper proposes the concept of affective practices to theorise how affect is mobilised in materially driven (inter)actions to shape actions and relationalities around organisational goals. The analysis of ethnographic data from a long-term public art project reveals that four affective practices—enticing, envisioning, attending and asserting—are pivotal to sustaining the distributed process of voluntary organising. The sense of fascination, enthusiasm, care and discomfort that these affective practices mobilise instigates participation, support, acceptance and compliance from diverse partners, volunteers and the local public. Contributing to the affective turn in practice theory, the paper theorises how affective processes are cultivated as situative accomplishments in an ongoing and translocal organisational processes, highlighting the important role played by the vibrant presence of matter in affective practices. Additionally, the study expands our understanding of how an interplay of affective intensities engages and aligns diverse individuals and groups in voluntary organising by fostering coalitional moments in the organisational process.
{"title":"Mobilising affect for public art: Affective practices in voluntary organising","authors":"Christina Lüthy","doi":"10.1177/01708406241273828","DOIUrl":"https://doi.org/10.1177/01708406241273828","url":null,"abstract":"Voluntary organising frequently relies on affective intensities to direct organisational efforts. However, how these intensities are cultivated across time and different contexts to engage and coordinate heterogeneous actors is not well understood. By applying a practice approach to affect, this paper proposes the concept of affective practices to theorise how affect is mobilised in materially driven (inter)actions to shape actions and relationalities around organisational goals. The analysis of ethnographic data from a long-term public art project reveals that four affective practices—enticing, envisioning, attending and asserting—are pivotal to sustaining the distributed process of voluntary organising. The sense of fascination, enthusiasm, care and discomfort that these affective practices mobilise instigates participation, support, acceptance and compliance from diverse partners, volunteers and the local public. Contributing to the affective turn in practice theory, the paper theorises how affective processes are cultivated as situative accomplishments in an ongoing and translocal organisational processes, highlighting the important role played by the vibrant presence of matter in affective practices. Additionally, the study expands our understanding of how an interplay of affective intensities engages and aligns diverse individuals and groups in voluntary organising by fostering coalitional moments in the organisational process.","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"27 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142197917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-11DOI: 10.1177/01708406241273795
Muammer Ozer, Tingting Chen, Jacky Tang
Although employee opinions play an important role in effective organizational functioning, research shows that employees, paradoxically, tend to withhold their opinions at work. Responding to numerous calls for future research in the literature, we study the adverse effects of employee silence on employee outcomes. Using a field (Study 1) and an experimental (Study 2) study, we advance the current understanding of employee silence and show its detrimental consequences for employees’ job performance and creativity and the mechanisms underlying these relationships. Both studies consistently showed that employees’ silence about their work-related operational concerns was positively related to their emotional exhaustion, which was then negatively related to their job performance and creativity. Moreover, they revealed that these relationships were stronger when employees’ internal locus of control and the actionability of their concerns were high rather than low.
{"title":"Detrimental Effects of Remaining Silent about Operational Concerns at Work: Implications for Employee Outcomes","authors":"Muammer Ozer, Tingting Chen, Jacky Tang","doi":"10.1177/01708406241273795","DOIUrl":"https://doi.org/10.1177/01708406241273795","url":null,"abstract":"Although employee opinions play an important role in effective organizational functioning, research shows that employees, paradoxically, tend to withhold their opinions at work. Responding to numerous calls for future research in the literature, we study the adverse effects of employee silence on employee outcomes. Using a field (Study 1) and an experimental (Study 2) study, we advance the current understanding of employee silence and show its detrimental consequences for employees’ job performance and creativity and the mechanisms underlying these relationships. Both studies consistently showed that employees’ silence about their work-related operational concerns was positively related to their emotional exhaustion, which was then negatively related to their job performance and creativity. Moreover, they revealed that these relationships were stronger when employees’ internal locus of control and the actionability of their concerns were high rather than low.","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"81 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141969777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-11DOI: 10.1177/01708406241273819
Jens Rennstam, Jon Bertilsson, Katie R Sullivan
Branding is a management concept that has migrated from corporate to public organizations, with suggestions that it can address social problems, often referred to as ‘inclusive branding’. This ethnographic study analyzes efforts to use branding to tackle inequality and segregation in a Swedish city. Our findings reveal that the initial focus on social problems was glossed over in favor of following corporate branding ideals, but also that city communicators expressed critique, confusion, and doubt regarding the relevance of branding to their work. Surprisingly, this did not slow down but rather energized the branding process. Through an interactionist analysis, we suggest that rather than addressing social problems, branding in cities may give rise to an Eigendynamik, signifying a self-energizing inner dynamic fueled by the tension between a branding frame and the civic frame of the city. This theorization lays the groundwork for contributions to the understanding of inclusive branding: it can start with good intentions to address civic issues but may get swept up in corporate branding concepts and activities that are ill-equipped to deal with social issues. More generally, complementing established notions of translation and colonization, our study provides a novel understanding of how management concepts migrate from corporate to public organizations through what we call frame-induced Eigendynamik. Overall, we contribute by shedding light on the role of self-energizing processes as reasons why organizational members engage with management concepts even when they struggle to see their relevance to their work.
{"title":"City branding to solve social problems? – The Eigendynamik of management concepts","authors":"Jens Rennstam, Jon Bertilsson, Katie R Sullivan","doi":"10.1177/01708406241273819","DOIUrl":"https://doi.org/10.1177/01708406241273819","url":null,"abstract":"Branding is a management concept that has migrated from corporate to public organizations, with suggestions that it can address social problems, often referred to as ‘inclusive branding’. This ethnographic study analyzes efforts to use branding to tackle inequality and segregation in a Swedish city. Our findings reveal that the initial focus on social problems was glossed over in favor of following corporate branding ideals, but also that city communicators expressed critique, confusion, and doubt regarding the relevance of branding to their work. Surprisingly, this did not slow down but rather energized the branding process. Through an interactionist analysis, we suggest that rather than addressing social problems, branding in cities may give rise to an Eigendynamik, signifying a self-energizing inner dynamic fueled by the tension between a branding frame and the civic frame of the city. This theorization lays the groundwork for contributions to the understanding of inclusive branding: it can start with good intentions to address civic issues but may get swept up in corporate branding concepts and activities that are ill-equipped to deal with social issues. More generally, complementing established notions of translation and colonization, our study provides a novel understanding of how management concepts migrate from corporate to public organizations through what we call frame-induced Eigendynamik. Overall, we contribute by shedding light on the role of self-energizing processes as reasons why organizational members engage with management concepts even when they struggle to see their relevance to their work.","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"22 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141948482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-11DOI: 10.1177/01708406241273792
Jarryd Daymond, Stefan Meisiek, Eric Knight
This study explores customer-centric strategizing at a digital bank utilizing a 34-month visual ethnography. We adopt a multimodal perspective to reveal three practices that presentify and thus “bring” the customer into strategizing – inquiring, perspective-taking, and appreciating. These practices enable strategists to understand customer contexts, empathize with their experiences, and value their strategizing contributions over time. Our findings advance research on Strategy-as-Practice and highlight the role of external stakeholders in the strategy process. Specifically, we demonstrate how multimodal practices shape strategy by enabling managers to presentify customers through empathetic competence. By doing so, we illuminate the diverse skills needed to effectively orchestrate multimodal resources in a way that empathetically connects with customers and informs strategizing.
{"title":"Into the Customers’ Shoes: Multimodal Practices for Customer-Centric Strategizing","authors":"Jarryd Daymond, Stefan Meisiek, Eric Knight","doi":"10.1177/01708406241273792","DOIUrl":"https://doi.org/10.1177/01708406241273792","url":null,"abstract":"This study explores customer-centric strategizing at a digital bank utilizing a 34-month visual ethnography. We adopt a multimodal perspective to reveal three practices that presentify and thus “bring” the customer into strategizing – inquiring, perspective-taking, and appreciating. These practices enable strategists to understand customer contexts, empathize with their experiences, and value their strategizing contributions over time. Our findings advance research on Strategy-as-Practice and highlight the role of external stakeholders in the strategy process. Specifically, we demonstrate how multimodal practices shape strategy by enabling managers to presentify customers through empathetic competence. By doing so, we illuminate the diverse skills needed to effectively orchestrate multimodal resources in a way that empathetically connects with customers and informs strategizing.","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"6 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141948483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-06DOI: 10.1177/01708406241266310
Nicolas Bencherki, Boris H. J. M. Brummans, Camille Vézy
How does agency emerge eventfully in processes of organizational becoming? This article aims to address this question by developing a process theory of agency based on Gilbert Simondon’s philosophical writings on individuation as a communicative phenomenon and Brian Massumi’s writings on affect. This theory views agency as an affective force, expressed as a communicative event, that governs the transition from one process of individuation to another, producing an enhanced ability to act and potentially leading to a collective process of transindividuation that is essential to organizational becoming. In turn, this article not only offers novel theoretical as well as methodological insights for organizational research, but also highlights researchers’ ethical responsibilities toward those whose individuation is precarious and who may not be able to partake in certain processes of organizational becoming.
{"title":"Agency Without Agents: Affective Forces, Communicative Events, and Organizational Becomings","authors":"Nicolas Bencherki, Boris H. J. M. Brummans, Camille Vézy","doi":"10.1177/01708406241266310","DOIUrl":"https://doi.org/10.1177/01708406241266310","url":null,"abstract":"How does agency emerge eventfully in processes of organizational becoming? This article aims to address this question by developing a process theory of agency based on Gilbert Simondon’s philosophical writings on individuation as a communicative phenomenon and Brian Massumi’s writings on affect. This theory views agency as an affective force, expressed as a communicative event, that governs the transition from one process of individuation to another, producing an enhanced ability to act and potentially leading to a collective process of transindividuation that is essential to organizational becoming. In turn, this article not only offers novel theoretical as well as methodological insights for organizational research, but also highlights researchers’ ethical responsibilities toward those whose individuation is precarious and who may not be able to partake in certain processes of organizational becoming.","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"64 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141948484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-31DOI: 10.1177/01708406241273764
Dmitrii M. Zhikharevich
{"title":"Media Review: Blood, Powder, and Residue: How Crime Labs Translate Evidence into Proof","authors":"Dmitrii M. Zhikharevich","doi":"10.1177/01708406241273764","DOIUrl":"https://doi.org/10.1177/01708406241273764","url":null,"abstract":"","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"213 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141870801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-31DOI: 10.1177/01708406241273789
Pilar Opazo
{"title":"Cooking Up Organizational Change at The Bear","authors":"Pilar Opazo","doi":"10.1177/01708406241273789","DOIUrl":"https://doi.org/10.1177/01708406241273789","url":null,"abstract":"","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"74 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141870800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-31DOI: 10.1177/01708406241273853
Timothy Kuhn
{"title":"Media Review: The Sage Handbook of Qualitative Research in Organizational Communication","authors":"Timothy Kuhn","doi":"10.1177/01708406241273853","DOIUrl":"https://doi.org/10.1177/01708406241273853","url":null,"abstract":"","PeriodicalId":48423,"journal":{"name":"Organization Studies","volume":"4 1","pages":""},"PeriodicalIF":5.4,"publicationDate":"2024-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141870802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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