This study attempted to confirm that indirect trauma of flight attendants affects job stress and safety behavior. The trauma experience related to work accidents has been extended not only to direct trauma but also to indirect trauma. As a result of the analysis, indirect trauma had a positive effect on all sub-factors of job stress. In addition, role ambiguity and relationship with colleagues had a negative effect on safety behavior. These two variables also showed a mediating effect in the relationship between indirect trauma and safety behavior. Therefore, when flight attendants experience indirect trauma, he/she loses confidence and expectations in his/her role, his/her relationship with workers becomes unstable, and eventually shows problems with practical safety behavior. These results suggest that the organization should educate crew members on how to cope with stress and manage post-traumatic stress not only for direct outsiders but also for flight attendants who worked together or have close relationships.
{"title":"The Effect of Indirect Trauma of Flight Attendants on Job Stress and Safety Behavior: Mediating Effect of Job Stress","authors":"Sun-Min Park, Sung-Hyup Hyun","doi":"10.35176/jmtr.23.3.13","DOIUrl":"https://doi.org/10.35176/jmtr.23.3.13","url":null,"abstract":"This study attempted to confirm that indirect trauma of flight attendants affects job stress and safety behavior. The trauma experience related to work accidents has been extended not only to direct trauma but also to indirect trauma. As a result of the analysis, indirect trauma had a positive effect on all sub-factors of job stress. In addition, role ambiguity and relationship with colleagues had a negative effect on safety behavior. These two variables also showed a mediating effect in the relationship between indirect trauma and safety behavior. Therefore, when flight attendants experience indirect trauma, he/she loses confidence and expectations in his/her role, his/her relationship with workers becomes unstable, and eventually shows problems with practical safety behavior. These results suggest that the organization should educate crew members on how to cope with stress and manage post-traumatic stress not only for direct outsiders but also for flight attendants who worked together or have close relationships.","PeriodicalId":489107,"journal":{"name":"Journal of MICE & Tourism Research","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135991303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The aim of this research is to explore the antecedents of job satisfaction in the domain of low-cost carriers regarding the labor intensive characteristics of the business. As for the determinants of job satisfaction, this study chose salary, interaction with customer, and organizational transparency. This study collected the data using an online survey. The survey participants were employees in low-cost carriers. The number of valid observations is 208. For the data analysis, this research used exploratory factor analysis, correlation matrix, and multiple linear regression analysis. The results disclosed that job satisfaction of employees in low-cost carriers is positively influenced by salary, interaction with customer, and organizational transparency. This research sheds light on the literature by scrutinizing influential attributes of job satisfaction of employees in the case of low-cost carriers. This study documents the information for human resource management in the area of low-cost carrier businesses.
{"title":"A Study for the Determinants of Job Satisfaction in Low Cost Carriers","authors":"Ryeojin Jang, Won Seok Lee, Joonho Moon","doi":"10.35176/jmtr.23.3.1","DOIUrl":"https://doi.org/10.35176/jmtr.23.3.1","url":null,"abstract":"The aim of this research is to explore the antecedents of job satisfaction in the domain of low-cost carriers regarding the labor intensive characteristics of the business. As for the determinants of job satisfaction, this study chose salary, interaction with customer, and organizational transparency. This study collected the data using an online survey. The survey participants were employees in low-cost carriers. The number of valid observations is 208. For the data analysis, this research used exploratory factor analysis, correlation matrix, and multiple linear regression analysis. The results disclosed that job satisfaction of employees in low-cost carriers is positively influenced by salary, interaction with customer, and organizational transparency. This research sheds light on the literature by scrutinizing influential attributes of job satisfaction of employees in the case of low-cost carriers. This study documents the information for human resource management in the area of low-cost carrier businesses.","PeriodicalId":489107,"journal":{"name":"Journal of MICE & Tourism Research","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135991296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study investigated the relationships among the tourism attractiveness of Seoul, perceived values, and satisfaction in the context of Muslim tourists from Malaysia and Indonesia. The multiple regression was conducted using 261 responses. This analysis produced several findings. First, tourism content had the strongest effect on all types of perceived value among the other categories of attractiveness. Second, as Muslim-friendly facilities affected perceived emotional value negatively, the quality of those facilities should be regarded as critical. Lastly, the perceived social value had the strongest impact on satisfaction. This study has a theoretical implication by considering the perceived social value that existing research has not covered. Practically, it is necessary to develop new tourism contents that increase the perceived social value of Muslim tourists to attract more Muslim tourists to Seoul.
{"title":"The Effect of Attractiveness Attributes of Seoul Tourism on the Muslim Tourists’ Perceived Value and Satisfaction: Focusing on Malaysian and Indonesian Tourists","authors":"Jeong-Yoon Park, Chul Jeong, Seob-Gyu Song","doi":"10.35176/jmtr.23.3.14","DOIUrl":"https://doi.org/10.35176/jmtr.23.3.14","url":null,"abstract":"This study investigated the relationships among the tourism attractiveness of Seoul, perceived values, and satisfaction in the context of Muslim tourists from Malaysia and Indonesia. The multiple regression was conducted using 261 responses. This analysis produced several findings. First, tourism content had the strongest effect on all types of perceived value among the other categories of attractiveness. Second, as Muslim-friendly facilities affected perceived emotional value negatively, the quality of those facilities should be regarded as critical. Lastly, the perceived social value had the strongest impact on satisfaction. This study has a theoretical implication by considering the perceived social value that existing research has not covered. Practically, it is necessary to develop new tourism contents that increase the perceived social value of Muslim tourists to attract more Muslim tourists to Seoul.","PeriodicalId":489107,"journal":{"name":"Journal of MICE & Tourism Research","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135991055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aimed to verify the differences in tourist destination brand value and behavioral intention through the segmentation of sense of place of local tourist destinations to boost the local economy. A survey was conducted among people who had visited four local tourist destinations in Seoul. Descriptive statistics, factor analysis, cluster analysis, and MANOVA were utilized. As a result, we found differences in brand value and behavioral intention according to the degree of sense of place perception. The group with high place perception and high local attachment showed overall higher results in perceiving brand value variables and also behavioral intention. The group with higher perceived sense of place showed higher results in overall behavioral intention. Based on these findings, this study provided academic and practical implications for local tourist destinations.
{"title":"An Analyze of the Differences in Brand Value and Behavioral Intentions by Perceived Sense of Place Perception Segments","authors":"Hwi-Eun Choi, Yun-Kyung Jo, Yoo-Shik Yoon","doi":"10.35176/jmtr.23.3.2","DOIUrl":"https://doi.org/10.35176/jmtr.23.3.2","url":null,"abstract":"This study aimed to verify the differences in tourist destination brand value and behavioral intention through the segmentation of sense of place of local tourist destinations to boost the local economy. A survey was conducted among people who had visited four local tourist destinations in Seoul. Descriptive statistics, factor analysis, cluster analysis, and MANOVA were utilized. As a result, we found differences in brand value and behavioral intention according to the degree of sense of place perception. The group with high place perception and high local attachment showed overall higher results in perceiving brand value variables and also behavioral intention. The group with higher perceived sense of place showed higher results in overall behavioral intention. Based on these findings, this study provided academic and practical implications for local tourist destinations.","PeriodicalId":489107,"journal":{"name":"Journal of MICE & Tourism Research","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135991299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to study the relationships among the quality of the curriculum of the Department of Airline Service and the cabin crew's perceived job confidence and job adaptation. A total of 299 questionnaire surveys were conducted with cabin crew members who majored in the Department of Airline Service. As a result of the analysis, among the six curriculum qualities, image making, general aviation service, aviation safety, and foreign language education had a significant effect on the cabin crew's perceived job confidence, but in-flight service and speech and presentation education did not have an effect. Also it was found that the cabin crew's perceived job confidence had a significant effect on job adaptation. Therefore, based on these results, this study discussed practical implications and suggested directions for follow-up studies.
{"title":"The effects of Curriculum Quality in the Department of Airline Service on the Cabin Crew’s Perceived Job Confidence and Job Adaptation","authors":"Hyejin Yang, Sung-Hyup Hyun","doi":"10.35176/jmtr.23.3.15","DOIUrl":"https://doi.org/10.35176/jmtr.23.3.15","url":null,"abstract":"This study aims to study the relationships among the quality of the curriculum of the Department of Airline Service and the cabin crew's perceived job confidence and job adaptation. A total of 299 questionnaire surveys were conducted with cabin crew members who majored in the Department of Airline Service. As a result of the analysis, among the six curriculum qualities, image making, general aviation service, aviation safety, and foreign language education had a significant effect on the cabin crew's perceived job confidence, but in-flight service and speech and presentation education did not have an effect. Also it was found that the cabin crew's perceived job confidence had a significant effect on job adaptation. Therefore, based on these results, this study discussed practical implications and suggested directions for follow-up studies.","PeriodicalId":489107,"journal":{"name":"Journal of MICE & Tourism Research","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135991300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A major part of sustainable MICE and environmental, social, and governance criteria has been driven by the response to climate change, and other social and economic components have also been gaining prominence during the Covid-19 era. However, there is a tendency to dismiss sustainability only as an environmental factor in the domestic MICE industry. Therefore, this paper examines the definition of sustainable MICE and explores the drivers and barriers that affect the process and behavior toward sustainable MICE behavior. In-depth interviews were conducted with nine MICE specialists working in convention bureaus, convention centers, associations, local governments, and etc. The findings were derived from 13 categories and 38 sub-categories and the paradigm model was named as ‘MICE stakeholder’s consensus building and practice on sustainable MICE recognition’. Furthermore, policies and practical implications for strengthening recognition and attitude on sustainable MICE were discussed.
{"title":"A Study on the Factors Affecting Intention to Engage in Sustainable MICE: Applying Grounded Theory","authors":"Eunjin Kim","doi":"10.35176/jmtr.23.3.4","DOIUrl":"https://doi.org/10.35176/jmtr.23.3.4","url":null,"abstract":"A major part of sustainable MICE and environmental, social, and governance criteria has been driven by the response to climate change, and other social and economic components have also been gaining prominence during the Covid-19 era. However, there is a tendency to dismiss sustainability only as an environmental factor in the domestic MICE industry. Therefore, this paper examines the definition of sustainable MICE and explores the drivers and barriers that affect the process and behavior toward sustainable MICE behavior. In-depth interviews were conducted with nine MICE specialists working in convention bureaus, convention centers, associations, local governments, and etc. The findings were derived from 13 categories and 38 sub-categories and the paradigm model was named as ‘MICE stakeholder’s consensus building and practice on sustainable MICE recognition’. Furthermore, policies and practical implications for strengthening recognition and attitude on sustainable MICE were discussed.","PeriodicalId":489107,"journal":{"name":"Journal of MICE & Tourism Research","volume":"2015 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135991302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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