Pub Date : 2022-12-01DOI: 10.25300/misq/2022/16588
A. Engelen, Verena Rieger, M. Wehner, Fabian Heidemann
While research on the consequences of organizational commitment to IT has focused on outcomes of interest to shareholders, such as profitability and firm value, recent research has also considered other stakeholders that might benefit from an increased organizational commitment to IT, especially customers. We extend this line of the literature by investigating the benefits of a firm’s organizational commitment to IT for firms’ employees, a stakeholder group that uses and depends heavily on IT in its daily work. This exploratory study links a firm’s organizational commitment to IT with the nonmonetary employee metrics of job satisfaction and work-life balance and embeds these associations in the industry’s dynamism and concentration. We test our research model with a multi-industry dataset of 523 firms from the S&P 500 (2008-2017 period). Our findings indicate that an organizational commitment to IT may facilitate job satisfaction and work-life balance but only when industry dynamism and industry concentration are low. Additional analyses show that IT commitment’s influence on these outcomes depends on the firm’s commitment to particular IT technologies; for instance, organizational commitments to cloud technology and remote technology are particularly positively associated with work-life balance.
{"title":"Is Organizational Commitment to IT Good for Employees? The Role of Industry Dynamism and Concentration","authors":"A. Engelen, Verena Rieger, M. Wehner, Fabian Heidemann","doi":"10.25300/misq/2022/16588","DOIUrl":"https://doi.org/10.25300/misq/2022/16588","url":null,"abstract":"While research on the consequences of organizational commitment to IT has focused on outcomes of interest to shareholders, such as profitability and firm value, recent research has also considered other stakeholders that might benefit from an increased organizational commitment to IT, especially customers. We extend this line of the literature by investigating the benefits of a firm’s organizational commitment to IT for firms’ employees, a stakeholder group that uses and depends heavily on IT in its daily work. This exploratory study links a firm’s organizational commitment to IT with the nonmonetary employee metrics of job satisfaction and work-life balance and embeds these associations in the industry’s dynamism and concentration. We test our research model with a multi-industry dataset of 523 firms from the S&P 500 (2008-2017 period). Our findings indicate that an organizational commitment to IT may facilitate job satisfaction and work-life balance but only when industry dynamism and industry concentration are low. Additional analyses show that IT commitment’s influence on these outcomes depends on the firm’s commitment to particular IT technologies; for instance, organizational commitments to cloud technology and remote technology are particularly positively associated with work-life balance.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44861837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/15679
Honglin Deng, Weiquan Wang, Kai H. Lim
Trust violations of online sellers are widely reported in customer reviews and are often ascribed to the sellers’ lack of integrity. These reported violations reduce potential customers’ trust in the accused sellers, given the critical role of seller integrity in e-commerce. However, accused sellers and buyers often dispute the ascriptions of trust violations (e.g., sellers may argue that a violation is due to their lack of competence instead of their integrity). The trust repair literature has inadequately focused on effective strategies to repair reported integrity-based trust violations in ascription disputes. Drawing upon attribution theory and individuals’ cognitive sensemaking process regarding trust violations, we propose an account-based approach through re-ascription and stability attributions, enabling accused sellers to repair potential customers’ trust in them in the event of such disputes. We theorize the effectiveness of this approach by considering the contingent role of the accused seller’s reputation. The results of our laboratory experiments confirm the effectiveness of our approach in repairing potential customers’ trust for sellers with a high reputation but not for sellers with a low reputation. We further investigate the effectiveness of disclosing substantive amends (i.e., financial compensation) made by the accused seller to the victim as an alternative approach to repairing potential customers’ trust in sellers with a low reputation. The results reveal the significant effects of disclosing substantive amends on repairing potential customers’ trust in the seller, regardless of the seller’s reputation.
{"title":"Repairing Integrity-Based Trust Violations in Ascription Disputes for Potential E-Commerce Customers","authors":"Honglin Deng, Weiquan Wang, Kai H. Lim","doi":"10.25300/misq/2022/15679","DOIUrl":"https://doi.org/10.25300/misq/2022/15679","url":null,"abstract":"Trust violations of online sellers are widely reported in customer reviews and are often ascribed to the sellers’ lack of integrity. These reported violations reduce potential customers’ trust in the accused sellers, given the critical role of seller integrity in e-commerce. However, accused sellers and buyers often dispute the ascriptions of trust violations (e.g., sellers may argue that a violation is due to their lack of competence instead of their integrity). The trust repair literature has inadequately focused on effective strategies to repair reported integrity-based trust violations in ascription disputes. Drawing upon attribution theory and individuals’ cognitive sensemaking process regarding trust violations, we propose an account-based approach through re-ascription and stability attributions, enabling accused sellers to repair potential customers’ trust in them in the event of such disputes. We theorize the effectiveness of this approach by considering the contingent role of the accused seller’s reputation. The results of our laboratory experiments confirm the effectiveness of our approach in repairing potential customers’ trust for sellers with a high reputation but not for sellers with a low reputation. We further investigate the effectiveness of disclosing substantive amends (i.e., financial compensation) made by the accused seller to the victim as an alternative approach to repairing potential customers’ trust in sellers with a low reputation. The results reveal the significant effects of disclosing substantive amends on repairing potential customers’ trust in the seller, regardless of the seller’s reputation.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"9 1","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41291435","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/15642
Weifeng Li, Hsinchun Chen
The prevalence and rapid growth of cybercrime are largely attributed to hacker communities on the dark web, where cybercriminals extensively exchange hacking resources, share hacking knowledge, and organize cyberattacks. Such streams of hacker-generated content constitute an invaluable data source for developing threat intelligence that can inform organizations of cybersecurity risks and facilitate proactive cyber defense. Drawing upon the design science paradigm, we propose a novel nonparametric emerging topic detection (NPETD) framework for detecting emerging topics in streams of hacker-generated content. Our framework extends the state-of-the-art nonparametric topic model to inductively model topics without having to specify the number of topics a priori. Moreover, our framework features an efficient algorithm to jointly infer topics and detect topic emergence. We conducted experiments to rigorously evaluate the effectiveness and efficiency of our framework in comparison with the state-of-the-art baseline methods. Our framework outperformed the baseline methods in detecting the listings of emerging threats in darknet marketplaces on recall, F-measure, topic coherence, and processor time. The practical utility of our framework is further demonstrated in a major hacker forum, where we identified several notable emerging topics with important implications for victim companies and law enforcement. The proposed framework contributes to cybersecurity, topic detection and tracking, and design science.
{"title":"Discovering Emerging Threats in the Hacker Community: A Nonparametric Emerging Topic Detection Framework","authors":"Weifeng Li, Hsinchun Chen","doi":"10.25300/misq/2022/15642","DOIUrl":"https://doi.org/10.25300/misq/2022/15642","url":null,"abstract":"The prevalence and rapid growth of cybercrime are largely attributed to hacker communities on the dark web, where cybercriminals extensively exchange hacking resources, share hacking knowledge, and organize cyberattacks. Such streams of hacker-generated content constitute an invaluable data source for developing threat intelligence that can inform organizations of cybersecurity risks and facilitate proactive cyber defense. Drawing upon the design science paradigm, we propose a novel nonparametric emerging topic detection (NPETD) framework for detecting emerging topics in streams of hacker-generated content. Our framework extends the state-of-the-art nonparametric topic model to inductively model topics without having to specify the number of topics a priori. Moreover, our framework features an efficient algorithm to jointly infer topics and detect topic emergence. We conducted experiments to rigorously evaluate the effectiveness and efficiency of our framework in comparison with the state-of-the-art baseline methods. Our framework outperformed the baseline methods in detecting the listings of emerging threats in darknet marketplaces on recall, F-measure, topic coherence, and processor time. The practical utility of our framework is further demonstrated in a major hacker forum, where we identified several notable emerging topics with important implications for victim companies and law enforcement. The proposed framework contributes to cybersecurity, topic detection and tracking, and design science.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44695286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/14340
Steffi Haag, Andreas Eckhardt, V. Venkatesh
Novel information technologies (ITs), such as mobile devices and third-party cloud services, offer users an increasing variety of action possibilities, i.e., affordances. Organizational IT policies, however, often specify their actualization—i.e., turning those affordances into action—as undesired. Organizations face the challenge that to reach their goals, employees still frequently take advantage of these affordances by using undesired ITs and thereby deviate from IT policies. Although prior work has extensively studied how goal-oriented users actualize affordances that are associated with outcomes that support organizational goals, little attention has been paid to the structures, mechanisms, and conditions underlying affordances that deviate from organizational IT policies. We conceptualize these affordances as deviant affordances. Leveraging the orders of change framework and using a multimethod research design integrating interview and experimental studies, we identify three key mechanisms underlying deviant affordances—i.e., tension, deadlock, and actualization mechanisms—that can link together to produce a deviant outcome supporting both the users’ individual goal and an organizational goal. Our work explains the importance of users’ perceived deadlock in stimulating the generation of deviant outcomes that support organizational goals through improving task, contextual, and innovative job performance.
{"title":"Deviant Affordances: When Tensions, Deadlocks, and Nonconformance Generate Performance","authors":"Steffi Haag, Andreas Eckhardt, V. Venkatesh","doi":"10.25300/misq/2022/14340","DOIUrl":"https://doi.org/10.25300/misq/2022/14340","url":null,"abstract":"Novel information technologies (ITs), such as mobile devices and third-party cloud services, offer users an increasing variety of action possibilities, i.e., affordances. Organizational IT policies, however, often specify their actualization—i.e., turning those affordances into action—as undesired. Organizations face the challenge that to reach their goals, employees still frequently take advantage of these affordances by using undesired ITs and thereby deviate from IT policies. Although prior work has extensively studied how goal-oriented users actualize affordances that are associated with outcomes that support organizational goals, little attention has been paid to the structures, mechanisms, and conditions underlying affordances that deviate from organizational IT policies. We conceptualize these affordances as deviant affordances. Leveraging the orders of change framework and using a multimethod research design integrating interview and experimental studies, we identify three key mechanisms underlying deviant affordances—i.e., tension, deadlock, and actualization mechanisms—that can link together to produce a deviant outcome supporting both the users’ individual goal and an organizational goal. Our work explains the importance of users’ perceived deadlock in stimulating the generation of deviant outcomes that support organizational goals through improving task, contextual, and innovative job performance.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42410469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/12309
Julian Lin, Jiamin Yin, K. Wei, H. Chan, H. Teo
Although individual adoption and use of a single system has been examined extensively, little is known about how people evaluate and compare competing systems. In this paper, we discuss and test three alternative models underlying user comparison of competing systems: separate, crossover effect, and relative comparison processes. The separate comparison process proposes that users develop separate cognitive, affective, and conative evaluations toward each system, and the between-system comparison only occurs at the point of choosing a preferred system. The crossover effect comparison process posits that users not only perform separate evaluations for each system, but also consider the competitive effects when proceeding across cognitive, affective, and conative evaluation stages. In contrast, the relative comparison process postulates that users directly compare competing systems within each of the cognitive, affective, and conative evaluation stages. Based on the IS continuance model, we tested each of these three models using data collected from users of two competing instant messaging systems. Our results showed that the relative comparison process is the most parsimonious and the best model in terms of explaining the mechanisms underlying the comparison of system use by individuals. Theoretical and practical implications are discussed.
{"title":"Comparing Competing Systems: An Extension of the Information Systems Continuance Model","authors":"Julian Lin, Jiamin Yin, K. Wei, H. Chan, H. Teo","doi":"10.25300/misq/2022/12309","DOIUrl":"https://doi.org/10.25300/misq/2022/12309","url":null,"abstract":"Although individual adoption and use of a single system has been examined extensively, little is known about how people evaluate and compare competing systems. In this paper, we discuss and test three alternative models underlying user comparison of competing systems: separate, crossover effect, and relative comparison processes. The separate comparison process proposes that users develop separate cognitive, affective, and conative evaluations toward each system, and the between-system comparison only occurs at the point of choosing a preferred system. The crossover effect comparison process posits that users not only perform separate evaluations for each system, but also consider the competitive effects when proceeding across cognitive, affective, and conative evaluation stages. In contrast, the relative comparison process postulates that users directly compare competing systems within each of the cognitive, affective, and conative evaluation stages. Based on the IS continuance model, we tested each of these three models using data collected from users of two competing instant messaging systems. Our results showed that the relative comparison process is the most parsimonious and the best model in terms of explaining the mechanisms underlying the comparison of system use by individuals. Theoretical and practical implications are discussed.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41676947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/17038
Markus Weinmann, J. Valacich, C. Schneider, Jeffrey L. Jenkins, Martin Hibbeln
Trace data—users’ digital records when interacting with technology—can reveal their cognitive dynamics when making decisions on websites in real time. Here, we present a tracedata method, analyzing movements captured via a computer mouse, to assess potential fraud when filling out an online form. In contrast to existing frauddetection methods, which analyze information after submission, mousemovement traces can capture the cognitive deliberations as possible indicators of fraud as it is happening. We report two controlled studies using different tasks, where participants could freely commit fraud to benefit themselves financially. As they performed the tasks, we captured mousecursor movement data and found that participants who entered fraudulent responses moved their mouse significantly more slowly and with greater deviation. We show that the extent of fraud matters such that more extensive fraud increases movement deviation and decreases movement speed. These results demonstrate the efficacy of analyzing mousemovement traces to detect fraud during online transactions in real time, enabling organizations to confront fraud proactively as it is happening at internet scale. Our method of analyzing actual user behaviors in real time can complement other behavioral methods in the context of fraud and a variety of other contexts and settings.
{"title":"The Path of the Righteous: Using Trace Data to Understand Fraud Decisions in Real Time","authors":"Markus Weinmann, J. Valacich, C. Schneider, Jeffrey L. Jenkins, Martin Hibbeln","doi":"10.25300/misq/2022/17038","DOIUrl":"https://doi.org/10.25300/misq/2022/17038","url":null,"abstract":"Trace data—users’ digital records when interacting with technology—can reveal their cognitive dynamics when making decisions on websites in real time. Here, we present a tracedata method, analyzing movements captured via a computer mouse, to assess potential fraud when filling out an online form. In contrast to existing frauddetection methods, which analyze information after submission, mousemovement traces can capture the cognitive deliberations as possible indicators of fraud as it is happening. We report two controlled studies using different tasks, where participants could freely commit fraud to benefit themselves financially. As they performed the tasks, we captured mousecursor movement data and found that participants who entered fraudulent responses moved their mouse significantly more slowly and with greater deviation. We show that the extent of fraud matters such that more extensive fraud increases movement deviation and decreases movement speed. These results demonstrate the efficacy of analyzing mousemovement traces to detect fraud during online transactions in real time, enabling organizations to confront fraud proactively as it is happening at internet scale. Our method of analyzing actual user behaviors in real time can complement other behavioral methods in the context of fraud and a variety of other contexts and settings.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47229665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/17290
Jeffrey K. Mullins, R. Sabherwal
Information, which is the critical resource provided by information systems (IS), is available in increasing volumes due to rapid technological progress. This causes a tension between the cognitive limitations of individuals and their access to large volumes of information. This tension is important not only for individuals but also for teams, which are increasingly making important organizational decisions. Recognizing this tension, this paper investigates the relationship between information volume and decision performance in IS-enabled teams. We use information processing and schema theories to develop a contextualized theoretical model, wherein information volume has a curvilinear (inverted U-shaped) effect on decision performance, and this effect is moderated by three context-relevant attributes of the team members: computer self-efficacy, computer anxiety, and learning goal orientation. We conducted two complementary studies, with similar experimental contexts and procedures but different types of participants and different tasks. In these studies, 236 individuals in 118 dyads (Study 1) and 200 individuals in 60 small teams (Study 2) made decisions over time using an enterprise resource planning system for a competitive virtual firm in a business simulation. We used objective data on system use and decision outcomes, along with survey data, to test the theoretical model. The two complementary studies find consistent results supporting the curvilinear relationship between information volume and decision performance and find that this relationship is flattened by high computer self-efficacy. Study 1 also supports the hypothesized steepening effects of high computer anxiety and learning goal orientation on the curvilinear relationship. Study 2 does not support these effects of computer anxiety and learning goal orientation but highlights some boundary conditions for them. Together, the studies provide insights into how information volume affects decision performance in IS-enabled teams, and how context-relevant team member attributes moderate this relationship and themselves affect decision performance.
{"title":"Just Enough Information? The Contingent Curvilinear Effect of Information Volume on Decision Performance in IS-Enabled Teams","authors":"Jeffrey K. Mullins, R. Sabherwal","doi":"10.25300/misq/2022/17290","DOIUrl":"https://doi.org/10.25300/misq/2022/17290","url":null,"abstract":"Information, which is the critical resource provided by information systems (IS), is available in increasing volumes due to rapid technological progress. This causes a tension between the cognitive limitations of individuals and their access to large volumes of information. This tension is important not only for individuals but also for teams, which are increasingly making important organizational decisions. Recognizing this tension, this paper investigates the relationship between information volume and decision performance in IS-enabled teams. We use information processing and schema theories to develop a contextualized theoretical model, wherein information volume has a curvilinear (inverted U-shaped) effect on decision performance, and this effect is moderated by three context-relevant attributes of the team members: computer self-efficacy, computer anxiety, and learning goal orientation. We conducted two complementary studies, with similar experimental contexts and procedures but different types of participants and different tasks. In these studies, 236 individuals in 118 dyads (Study 1) and 200 individuals in 60 small teams (Study 2) made decisions over time using an enterprise resource planning system for a competitive virtual firm in a business simulation. We used objective data on system use and decision outcomes, along with survey data, to test the theoretical model. The two complementary studies find consistent results supporting the curvilinear relationship between information volume and decision performance and find that this relationship is flattened by high computer self-efficacy. Study 1 also supports the hypothesized steepening effects of high computer anxiety and learning goal orientation on the curvilinear relationship. Study 2 does not support these effects of computer anxiety and learning goal orientation but highlights some boundary conditions for them. Together, the studies provide insights into how information volume affects decision performance in IS-enabled teams, and how context-relevant team member attributes moderate this relationship and themselves affect decision performance.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43419113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/14789
Yu Tong, Chuan-Hoo Tan, C. Sia, Yani Shi, H. Teo
Rural-urban healthcare access inequality refers to a disparity between rural and urban people with severe medical ailments in gaining access to the high-quality healthcare services they need. Although much hope has been pinned on the use of health information technology (HIT) to alleviate this critical and enduring societal challenge, the realized societal impact of HIT is unclear. Anchoring on both social transformation theory and affordance actualization theory, we conducted an in-depth qualitative study with two rounds of data collection in China. In addition to investigating how the societal challenge has triggered transformative HIT interventions, our analysis contributes to a theory on an HIT solution for the rural-urban healthcare access inequality challenge by establishing a link between HIT affordances and HIT interventions. This is done by examining how microlevel HIT effects escalate to macrolevel HIT effects through societal-level affordance actualization, which can affect this healthcare access inequality challenge. Along with providing policy implications on introducing HIT solutions to address intricate and complex societal challenges, this study extends existing theories by revealing the adaptation of the HIT intervention and differentiating the effects of collective and shared affordances.
{"title":"Rural-Urban Healthcare Access Inequality Challenge: Transformative Roles of Information Technology","authors":"Yu Tong, Chuan-Hoo Tan, C. Sia, Yani Shi, H. Teo","doi":"10.25300/misq/2022/14789","DOIUrl":"https://doi.org/10.25300/misq/2022/14789","url":null,"abstract":"Rural-urban healthcare access inequality refers to a disparity between rural and urban people with severe medical ailments in gaining access to the high-quality healthcare services they need. Although much hope has been pinned on the use of health information technology (HIT) to alleviate this critical and enduring societal challenge, the realized societal impact of HIT is unclear. Anchoring on both social transformation theory and affordance actualization theory, we conducted an in-depth qualitative study with two rounds of data collection in China. In addition to investigating how the societal challenge has triggered transformative HIT interventions, our analysis contributes to a theory on an HIT solution for the rural-urban healthcare access inequality challenge by establishing a link between HIT affordances and HIT interventions. This is done by examining how microlevel HIT effects escalate to macrolevel HIT effects through societal-level affordance actualization, which can affect this healthcare access inequality challenge. Along with providing policy implications on introducing HIT solutions to address intricate and complex societal challenges, this study extends existing theories by revealing the adaptation of the HIT intervention and differentiating the effects of collective and shared affordances.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49294005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/16824
T. Saldanha, Sunil Mithas, J. Khuntia, Jonathan Whitaker, Nigel P. Melville
How do green information technology (IT) standards and organizational strategies jointly influence firms’ environmental sustainability and financial performance? This is an important question, as many firms adopt green IT standards without considering the fit with their organizational strategies and therefore face uncertain or mixed outcomes. We address this question by developing a theory-driven conceptual framework and collecting archival data on green IT standards and green IT organizational strategies from more than 230 firms in India. Our analysis yields two main findings. First, an environment-focused green IT organizational strategy has a stronger positive moderating effect than a cost-focused green IT organizational strategy on the association between green IT standards and sustainability-monitoring capability. Similarly, an environment-focused green IT organizational strategy has a stronger positive moderating effect than a cost-focused green IT organizational strategy on the association between green IT standards and financial profit. Second, a dual-focused green IT organizational strategy positively moderates the association between green IT standards and profit. This study provides a theoretical explanation and empirical evidence to support the salience of green IT standards and complementary organizational strategies in advancing environmental sustainability and financial performance objectives. It also informs managerial decision-making about how firms can choose the appropriate green IT organizational strategy to enhance sustainability-monitoring capability and the financial benefits of green IT standards.
{"title":"How Green Information Technology Standards and Strategies Influence Performance: Role of Environment, Cost and Dual Focus","authors":"T. Saldanha, Sunil Mithas, J. Khuntia, Jonathan Whitaker, Nigel P. Melville","doi":"10.25300/misq/2022/16824","DOIUrl":"https://doi.org/10.25300/misq/2022/16824","url":null,"abstract":"How do green information technology (IT) standards and organizational strategies jointly influence firms’ environmental sustainability and financial performance? This is an important question, as many firms adopt green IT standards without considering the fit with their organizational strategies and therefore face uncertain or mixed outcomes. We address this question by developing a theory-driven conceptual framework and collecting archival data on green IT standards and green IT organizational strategies from more than 230 firms in India. Our analysis yields two main findings. First, an environment-focused green IT organizational strategy has a stronger positive moderating effect than a cost-focused green IT organizational strategy on the association between green IT standards and sustainability-monitoring capability. Similarly, an environment-focused green IT organizational strategy has a stronger positive moderating effect than a cost-focused green IT organizational strategy on the association between green IT standards and financial profit. Second, a dual-focused green IT organizational strategy positively moderates the association between green IT standards and profit. This study provides a theoretical explanation and empirical evidence to support the salience of green IT standards and complementary organizational strategies in advancing environmental sustainability and financial performance objectives. It also informs managerial decision-making about how firms can choose the appropriate green IT organizational strategy to enhance sustainability-monitoring capability and the financial benefits of green IT standards.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41390476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.25300/misq/2022/16202
Sunil Mithas, Yanzhen Chen, Che-Wei Liu, Kunsoo Han
The globalization of work raises important questions related to the employment of workers across geographies and how the complementarity or substitution of workers across country borders influences firm profitability. In particular, tension often exists regarding the substitution or complementarity of workers located outside the U.S. or within the U.S. for American firms. We investigate this question in the context of information technology (IT) professionals and assess how domestic and foreign IT professionals contribute to firm profit by utilizing a rare firm-level dataset with information on the locational composition of IT professionals within and outside the U.S. Exploiting a labor market supply-side exogenous shock induced by the American Competitiveness in the Twenty-First Century Act (AC21), which increased the availability of H-1B visas in the U.S. in 2001, we find that foreign IT professionals located offshore and American IT professionals located onshore complement each other in generating profits. Our model and empirical findings are important both for informing firm choices and for shaping and creating public policies that so far appear to have been informed more by emotion than by data and science.
{"title":"Are Foreign and Domestic Information Technology Professionals Complements or Substitutes?","authors":"Sunil Mithas, Yanzhen Chen, Che-Wei Liu, Kunsoo Han","doi":"10.25300/misq/2022/16202","DOIUrl":"https://doi.org/10.25300/misq/2022/16202","url":null,"abstract":"The globalization of work raises important questions related to the employment of workers across geographies and how the complementarity or substitution of workers across country borders influences firm profitability. In particular, tension often exists regarding the substitution or complementarity of workers located outside the U.S. or within the U.S. for American firms. We investigate this question in the context of information technology (IT) professionals and assess how domestic and foreign IT professionals contribute to firm profit by utilizing a rare firm-level dataset with information on the locational composition of IT professionals within and outside the U.S. Exploiting a labor market supply-side exogenous shock induced by the American Competitiveness in the Twenty-First Century Act (AC21), which increased the availability of H-1B visas in the U.S. in 2001, we find that foreign IT professionals located offshore and American IT professionals located onshore complement each other in generating profits. Our model and empirical findings are important both for informing firm choices and for shaping and creating public policies that so far appear to have been informed more by emotion than by data and science.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":" ","pages":""},"PeriodicalIF":7.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46364312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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