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Imprinting and Workplace Well-Being among Generation Z Hotel Employees Z 世代酒店员工的印记与职场幸福感
Pub Date : 2024-05-20 DOI: 10.1177/00472875241249396
Keheng Xiang, Mao-Ying Wu, Yixuan Tong, Chenxi He
This study investigated the dynamic imprinting processes that shape Generation Z hotel employees’ workplace well-being. An integrated research framework was built based on the insights of imprinting theory and positive psychology. Photo-elicitation interviews and narrative analysis were used as the key research techniques. Findings illuminate the dynamic processes of imprinting among Generation Z hotel employees, encompassing the formation, evolution, and outcomes of imprints which are originated from the employees’ childhood and adolescence. Six dimensions of workplace well-being, including self-drive, personalization, responsibility, tolerance, realization, and identification, are identified. The multi-dimensional workplace well-being emerges through the ongoing melting, regeneration, and manifestation of different kinds of imprints. This study offers theoretical contributions to imprinting theory, positive psychology, and employees’ wellbeing research. Practical implications are provided to attract and motivate young employees in the hotel industry.
本研究调查了影响 Z 世代酒店员工工作场所幸福感的动态印记过程。研究基于印记理论和积极心理学的见解,建立了一个综合研究框架。研究采用了照片激发访谈和叙事分析作为关键研究技术。研究结果揭示了 Z 世代酒店员工印记的动态过程,包括源自员工童年和青少年时期的印记的形成、演变和结果。研究确定了职场幸福感的六个维度,包括自我驱动、个性化、责任、宽容、实现和认同。多维度的职场幸福感是通过不同类型印记的不断融化、再生和显现而产生的。本研究为印记理论、积极心理学和员工幸福感研究做出了理论贡献。研究还为酒店业吸引和激励年轻员工提供了实践意义。
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引用次数: 0
Bridging the Green Gap in Homesharing: How Platforms Can Increase Hosts’ Sustainability Intentions and Behavior 缩小家庭共享中的绿色差距:平台如何提高房东的可持续发展意愿和行为
Pub Date : 2024-05-20 DOI: 10.1177/00472875241249444
Oliver Rossmannek, Natalie A. David, Carlos Sandoval, Lluís Garay
Homesharing platforms are under substantive pressure to become more environmentally sustainable. Key to this challenge is these platforms’ homesharing hosts, who have the opportunity to introduce new sustainability innovations (e.g., water-saving measures). However, knowledge of what drives hosts’ sustainability behavior is currently limited. We address this gap and investigate antecedents for hosts’ sustainability intentions. Our study is based on a survey in Europe (conducted in 12 languages), resulting in a sample of 1,392 hosts. Building on the theory of planned behavior, we perform three analyses: (a) quantitative and theory testing, (b) quantitative and explorative, and (c) qualitative and explorative. Notably, we find that attitude and norms, as well as financial resources and time, are the main drivers of hosts’ sustainability intentions. In addition, the presence of local service offices (i.e., a platform business model that internalizes service operations from hosts) moderates the effects of sustainability antecedents.
家庭共享平台面临着提高环境可持续性的巨大压力。这一挑战的关键在于这些平台的家庭共享房东,他们有机会引入新的可持续发展创新(如节水措施)。然而,目前对驱动房东可持续发展行为的因素了解有限。我们针对这一空白,调查了房东可持续发展意愿的前因。我们的研究基于一项在欧洲进行的调查(用 12 种语言进行),共收集了 1,392 个房东样本。在计划行为理论的基础上,我们进行了三种分析:(a)定量和理论测试;(b)定量和探索;(c)定性和探索。值得注意的是,我们发现态度和规范以及财政资源和时间是东道主可持续发展意愿的主要驱动因素。此外,当地服务办公室的存在(即从东道主处内部化服务运营的平台商业模式)也会缓和可持续发展前因的影响。
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引用次数: 0
Paradoxes of Authenticity in Liminal Consumption: The Case of Casablanca’s Rick’s Café 边缘消费中的真实性悖论:卡萨布兰卡里克咖啡馆案例
Pub Date : 2024-05-17 DOI: 10.1177/00472875241249414
Diórgenes Falcão Mamédio, M. P. Cunha, A. Rego, Stewart Clegg
What makes a “ fake” seemingly “ authentic”? The case of Rick’s Café, known worldwide for the movie Casablanca, situates that question. Rick’s was a set constructed on a Hollywood sound stage. Another Rick’s was created materially in Casablanca decades later. Consumers are aware of this liminal condition. It is the reflexivity inherent in this awareness of performative inauthenticity that makes the case both appropriate and nuanced as an opportunity to explore paradoxes of authenticity embodied in a tourist place. The authenticity-fakery relationship is considered theoretically, not as a dualism ( either-or), but as a duality ( both-and). Empirically, the case is analyzed through an onsite investigation and a virtual ethnography. Four paradoxical dimensions of authenticity (liminal environment, liminal interpretation, liminal affectivity, and liminal recreation) are identified. Tourists, we submit, may experience several authenticities (i.e., objective, constructed, and existential) simultaneously and paradoxically, contributing to a reconceptualization of the tourist experience.
是什么让 "假货 "显得 "货真价实"?因电影《卡萨布兰卡》而闻名全球的里克咖啡馆就是这个问题的答案。里克咖啡馆 "是在好莱坞的音响舞台上搭建的一个场景。几十年后,另一个里克咖啡馆在卡萨布兰卡诞生。消费者意识到了这种边缘状态。正是这种对表演性非真实性的认识所固有的反思性,使得该案例既恰当又细致入微,成为探索旅游地真实性悖论的契机。从理论上讲,真实性与虚假性之间的关系不是二元对立(非此即彼),而是二元对立(兼而有之)。在实证方面,通过现场调查和虚拟民族志对案例进行了分析。确定了真实性的四个矛盾维度(边缘环境、边缘解释、边缘情感和边缘娱乐)。我们认为,游客可能同时体验到几种自相矛盾的真实性(即客观性、建构性和存在性),这有助于重新认识游客体验。
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引用次数: 0
Wellness Tourism Attributes and Tourist Outcomes: An Analysis of Configurational Effects 健康旅游属性与游客结果:配置效应分析
Pub Date : 2024-03-21 DOI: 10.1177/00472875241237262
Amr Al-Ansi, Seongseop (Sam) Kim, Yuchen Xu, Che Chen, Bee‐Lia Chua, Heesup Han
Prior studies have identified the complexity involved in explaining the relationship between wellness tourism attributes and tourist behavior. This study investigated the configurational effects of 10 constructs in predicting the ambiguous area between overall satisfaction and destination behavioral loyalty. To achieve this, the study used a fuzzy set qualitative comparative analysis (fsQCA) and necessary condition analysis (NCA). The results of the fsQCA generated a range of models that effectively predicted tourists’ high or low levels of overall satisfaction and behavioral loyalty. Furthermore, the NCA results identified perceived quality as an essential construct for achieving the combination of overall satisfaction and behavioral loyalty. The study enhances our current knowledge by broadening our comprehension of the intricate aspects of tourists’ decision-making processes and the formation of their behaviors. Additionally, it provides a roadmap for the industry to effectively address challenges in managing wellness tourism resources.
先前的研究已经确定了解释康养旅游属性与游客行为之间关系的复杂性。本研究调查了 10 个构造在预测总体满意度和目的地行为忠诚度之间的模糊区域时的配置效应。为此,研究采用了模糊集定性比较分析法(fsQCA)和必要条件分析法(NCA)。模糊定性比较分析的结果产生了一系列模型,这些模型能有效预测游客总体满意度和行为忠诚度的高低。此外,NCA 的结果还确定了感知质量是实现总体满意度和行为忠诚度相结合的必要条件。这项研究拓宽了我们对游客决策过程及其行为形成的复杂方面的理解,从而增强了我们现有的知识。此外,它还为业界提供了一个路线图,以有效应对康体旅游资源管理方面的挑战。
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引用次数: 0
Is Travel Resurgence in the Post-Global Health Emergency a Form of Revenge Travel? A Multi-phase Qualitative Study 全球卫生紧急事件后的旅行回潮是一种报复性旅行吗?一项多阶段定性研究
Pub Date : 2024-03-18 DOI: 10.1177/00472875241234388
N. Meenakshi, Amandeep Dhir, Puneet Kaur, Raj V. Mahto, J. Nicolau
This paper aims to conceptualize whether revenge tourism is an apt description of travel in the post global health emergency period from the perspective of travelers. Furthermore, it examines the outcomes of post global health emergency travel. The multiphase work included screening and three phases of qualitative study. Participants perceived the term “ revenge” with skepticism, although the nature of travel and activities and consumption in the post global health emergency have changed for them. In this period, the need for introspection was greater, and travel was a way of rediscovering oneself. Furthermore, participants were negotiating new, different boundaries again after a tumultuous period, which indicated tourism travel was inextricably intertwined with several important aspects of their lives. The most important implication of the study is that it enables us to understand the connectedness between the process by which the post global health emergency phenomenon influences travel and its outcomes.
本文旨在从旅行者的角度,从概念上说明报复性旅游是否是对全球卫生紧急情况后时期旅行的恰当描述。此外,本文还探讨了全球卫生紧急情况后的旅行结果。这项多阶段工作包括筛选和三个阶段的定性研究。参与者对 "复仇 "一词持怀疑态度,尽管对他们来说,全球卫生紧急状态后的旅行、活动和消费的性质已经发生了变化。在这一时期,他们更需要反省,而旅行则是重新发现自己的一种方式。此外,参与者在经历了一段动荡的时期之后,又在重新协商新的、不同的界限,这表明旅游旅行与他们生活的几个重要方面密不可分。这项研究最重要的意义在于,它使我们能够理解全球卫生紧急事件后现象对旅游及其结果的影响过程之间的联系。
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引用次数: 0
Unlocking Nontransactional Value Co-creation: Insights From Online Travel Communities 释放非交易价值的共同创造:在线旅游社区的启示
Pub Date : 2024-03-14 DOI: 10.1177/00472875241237256
Hui Jiang, Fang Meng, Bingbing Liu
Online travel communities have been pivotal touchpoints for tourists to co-create nontransactional values with both platforms and other tourists. This study employed a mixed-method approach to examine the antecedents of tourists’ nontransactional value co-creation, including tourist-initiated and platform-initiated value co-creation, and its influence on the effective creation of knowledge value. The results of the quantitative study revealed both similarities and distinctions in the underlying mechanisms influencing tourist-initiated and platform-initiated value co-creation. These two forms of value co-creation also exhibited different impacts on the effectiveness of nontransactional value created in the co-creation process. The subsequent qualitative study further validated these similarities and distinctions while uncovering the underlying reasons. This study embodies the nature of bilateral participation from tourists and platforms in value co-creation, and provides theoretical and practical implications regarding nontransactional values in online travel communities, extending beyond transactional values, such as brand loyalty and purchase intention discussed in prior literature.
在线旅游社区一直是游客与平台和其他游客共同创造非交易价值的关键接触点。本研究采用混合方法考察了游客非交易性价值共创的前因,包括游客发起的价值共创和平台发起的价值共创,及其对知识价值有效创造的影响。定量研究结果显示,游客发起的价值共创和平台发起的价值共创的内在影响机制既有相似之处,也有区别。这两种价值共创形式对共创过程中创造的非交易价值的有效性也表现出不同的影响。随后的定性研究进一步验证了这些相似性和差异性,同时揭示了其背后的原因。本研究体现了游客和平台在价值共创中的双边参与性质,并为在线旅游社区中的非交易价值提供了理论和实践意义,超越了以往文献中讨论的交易价值,如品牌忠诚度和购买意向。
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引用次数: 0
Online Hosts’ Storytelling Strategies: A Narrative Analysis of Mindfulness-Themed Airbnb Online Experiences 在线房东的讲故事策略:以正念为主题的 Airbnb 在线体验叙事分析
Pub Date : 2024-03-13 DOI: 10.1177/00472875241237259
Yue (Darcy) Lu, Yao‐Chin Wang
Although virtual tours and online tourism experiences have been developed with technological advancement and COVID-19 lockdowns, knowledge gaps exist to systematically conceptualize online tourism experiences and clarify online hosts’ storytelling strategies. Drawing upon theatrical theory, this study aims to conceptualize the online tourism experience and online hosts’ storytelling strategies. Our research setting is mindfulness-themed online experiences via Airbnb Online Experiences. A total of 186 online hosts were analyzed with narrative analysis. This study proposed three frameworks: (1) a performer-stage-audience model for online tourism experiences, (2) a longitudinal perspective on hosts’ storytelling strategies on the stage, and (3) a systematic view of online hosts’ storytelling strategies. The conceptual work offers important insights for the academy and relevant industries.
尽管虚拟旅游和在线旅游体验是随着技术进步和 COVID-19 封锁而发展起来的,但在系统地将在线旅游体验概念化和阐明在线主人讲故事的策略方面还存在知识空白。本研究以戏剧理论为基础,旨在将在线旅游体验和在线主人的讲故事策略概念化。我们的研究背景是通过 Airbnb 在线体验进行的以正念为主题的在线体验。本研究采用叙事分析法对 186 位在线房东进行了分析。本研究提出了三个框架:(1)在线旅游体验的表演者-舞台-受众模型;(2)从纵向视角研究主持人在舞台上讲故事的策略;(3)从系统视角研究在线主持人讲故事的策略。这项概念性工作为学术界和相关行业提供了重要启示。
{"title":"Online Hosts’ Storytelling Strategies: A Narrative Analysis of Mindfulness-Themed Airbnb Online Experiences","authors":"Yue (Darcy) Lu, Yao‐Chin Wang","doi":"10.1177/00472875241237259","DOIUrl":"https://doi.org/10.1177/00472875241237259","url":null,"abstract":"Although virtual tours and online tourism experiences have been developed with technological advancement and COVID-19 lockdowns, knowledge gaps exist to systematically conceptualize online tourism experiences and clarify online hosts’ storytelling strategies. Drawing upon theatrical theory, this study aims to conceptualize the online tourism experience and online hosts’ storytelling strategies. Our research setting is mindfulness-themed online experiences via Airbnb Online Experiences. A total of 186 online hosts were analyzed with narrative analysis. This study proposed three frameworks: (1) a performer-stage-audience model for online tourism experiences, (2) a longitudinal perspective on hosts’ storytelling strategies on the stage, and (3) a systematic view of online hosts’ storytelling strategies. The conceptual work offers important insights for the academy and relevant industries.","PeriodicalId":503678,"journal":{"name":"Journal of Travel Research","volume":"159 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140247227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A Time-lagged Examination of Voluntary and Task-related Green Behavior in the Travel Industry 对旅游业自愿和任务相关绿色行为的时滞检验
Pub Date : 2024-02-09 DOI: 10.1177/00472875241230008
Amandeep Dhir, Shalini Talwar, Sahil Raj, Brinda Sampat, J. Nicolau
With climate change continuing to threaten the earth’s ecosystems, the travel industry is under increased pressure to adopt green policies. The effective implementation of these policies is largely dependent on employee commitment, but research offering insights into employees’ green behavior in the travel industry is sparse. We addressed this gap using the value-belief-norm theory to conceptualize the drivers of employees’ task-related and voluntary green behaviors. We examined the impact of values (biospheric, altruistic, and egoistic), beliefs (the new environmental paradigm, awareness of consequences, and ascription of responsibility), and pro-environmental personal norms on these outcomes. Analyzing time-lagged data collected in three waves from 186 hotel employees, we found a positive sequential association of biospheric values with beliefs, norms, and green behaviors. From a theoretical viewpoint, our study grounds hotel employees’ green behaviors in a prosocial theory, thereby offering a relatively new yet pertinent explanation of these behaviors.
随着气候变化不断威胁着地球的生态系统,旅游业面临着越来越大的压力,必须采取绿色政策。这些政策的有效实施在很大程度上取决于员工的承诺,但有关旅游业员工绿色行为的研究却很少。针对这一空白,我们采用价值-信念-规范理论,对员工与任务相关的绿色行为和自愿绿色行为的驱动因素进行了概念化。我们研究了价值观(生物圈、利他主义和利己主义)、信念(新环境范式、后果意识和责任归属)和亲环境个人规范对这些结果的影响。通过分析从 186 名酒店员工处收集到的三波时滞数据,我们发现生物圈价值观与信念、规范和绿色行为之间存在正向序列关联。从理论角度看,我们的研究将酒店员工的绿色行为建立在亲社会理论的基础上,从而为这些行为提供了一个相对较新但又中肯的解释。
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引用次数: 0
Examining the Use of Public Transportation by Tourists in Ten European Capitals Through the Lens of Hierarchical Leisure Constraints Theory 通过层次休闲约束理论考察欧洲十国首都游客使用公共交通的情况
Pub Date : 2024-02-09 DOI: 10.1177/00472875241228499
Piotr Zientara, Magdalena Jażdżewska-Gutta, Monika Bąk, A. Zamojska
This study examines tourists’ use of public transportation through the lens of hierarchical leisure constraints theory. Drawing on data collected in 10 European capitals among 5,220 tourists, it aims to provide evidence supporting the relevance of the theory in this research domain, thereby deepening our understanding of the mechanisms underlying tourists’ use of public transportation. Except for the relationship between constraints and negotiation, all hypothesized relationships were statistically significant and aligned with the underlying theory. The multi-group analysis revealed, inter alia, a significant difference between cities with a high public transportation modal split and those with a low modal split in terms of the relationship between constraints and negotiation. Our research suggests that municipal authorities should proactively advocate for and invest in public transportation infrastructure. By prioritizing these modes of transportation, they contribute to a more responsible tourism landscape, preserving the authenticity and cultural richness of destinations for future generations.
本研究通过层次休闲约束理论的视角,对游客使用公共交通的情况进行了研究。本研究利用在 10 个欧洲国家首都收集到的 5,220 名游客的数据,旨在为该理论在这一研究领域的相关性提供证据支持,从而加深我们对游客使用公共交通的内在机制的理解。除了约束和协商之间的关系外,所有假设的关系在统计上都是显著的,并且与基本理论一致。多组分析表明,在约束与协商的关系方面,公共交通模式分化程度高的城市与模式分化程度低的城市之间存在显著差异。我们的研究表明,市政当局应积极倡导并投资于公共交通基础设施。通过优先考虑这些交通方式,市政当局可以为建立更负责任的旅游景观做出贡献,为子孙后代保留旅游目的地的真实性和丰富的文化内涵。
{"title":"Examining the Use of Public Transportation by Tourists in Ten European Capitals Through the Lens of Hierarchical Leisure Constraints Theory","authors":"Piotr Zientara, Magdalena Jażdżewska-Gutta, Monika Bąk, A. Zamojska","doi":"10.1177/00472875241228499","DOIUrl":"https://doi.org/10.1177/00472875241228499","url":null,"abstract":"This study examines tourists’ use of public transportation through the lens of hierarchical leisure constraints theory. Drawing on data collected in 10 European capitals among 5,220 tourists, it aims to provide evidence supporting the relevance of the theory in this research domain, thereby deepening our understanding of the mechanisms underlying tourists’ use of public transportation. Except for the relationship between constraints and negotiation, all hypothesized relationships were statistically significant and aligned with the underlying theory. The multi-group analysis revealed, inter alia, a significant difference between cities with a high public transportation modal split and those with a low modal split in terms of the relationship between constraints and negotiation. Our research suggests that municipal authorities should proactively advocate for and invest in public transportation infrastructure. By prioritizing these modes of transportation, they contribute to a more responsible tourism landscape, preserving the authenticity and cultural richness of destinations for future generations.","PeriodicalId":503678,"journal":{"name":"Journal of Travel Research","volume":" 36","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139790851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Examining the Use of Public Transportation by Tourists in Ten European Capitals Through the Lens of Hierarchical Leisure Constraints Theory 通过层次休闲约束理论考察欧洲十国首都游客使用公共交通的情况
Pub Date : 2024-02-09 DOI: 10.1177/00472875241228499
Piotr Zientara, Magdalena Jażdżewska-Gutta, Monika Bąk, A. Zamojska
This study examines tourists’ use of public transportation through the lens of hierarchical leisure constraints theory. Drawing on data collected in 10 European capitals among 5,220 tourists, it aims to provide evidence supporting the relevance of the theory in this research domain, thereby deepening our understanding of the mechanisms underlying tourists’ use of public transportation. Except for the relationship between constraints and negotiation, all hypothesized relationships were statistically significant and aligned with the underlying theory. The multi-group analysis revealed, inter alia, a significant difference between cities with a high public transportation modal split and those with a low modal split in terms of the relationship between constraints and negotiation. Our research suggests that municipal authorities should proactively advocate for and invest in public transportation infrastructure. By prioritizing these modes of transportation, they contribute to a more responsible tourism landscape, preserving the authenticity and cultural richness of destinations for future generations.
本研究通过层次休闲约束理论的视角,对游客使用公共交通的情况进行了研究。本研究利用在 10 个欧洲国家首都收集到的 5,220 名游客的数据,旨在为该理论在这一研究领域的相关性提供证据支持,从而加深我们对游客使用公共交通的内在机制的理解。除了约束和协商之间的关系外,所有假设的关系在统计上都是显著的,并且与基本理论一致。多组分析表明,在约束与协商的关系方面,公共交通模式分化程度高的城市与模式分化程度低的城市之间存在显著差异。我们的研究表明,市政当局应积极倡导并投资于公共交通基础设施。通过优先考虑这些交通方式,市政当局可以为建立更负责任的旅游景观做出贡献,为子孙后代保留旅游目的地的真实性和丰富的文化内涵。
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引用次数: 0
期刊
Journal of Travel Research
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