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ELABORASI TENTANG PELAYANAN DAN TANGGUNG JAWAB KEPADA PASIEN DI PUSKESMAS TEGALREJO SALATIGA 关于 Tegalrejo Salatiga 医院为病人提供的服务和责任的阐述
Pub Date : 2023-10-31 DOI: 10.56606/albama.v16i2.146
Irine Diana Sari
This study aims to determine the level of service and responsibility to patients provided by the Tegalrejo Salatiga Community Health Center and to determine the relationship between service and responsibility provided by the Tegalrejo Salatiga Community Health Center. Based on the results of the analysis regarding the Elaboration of Services and Responsibilities to Patients at the Tegalrejo Salatiga Health Center, it was found that the level of service and responsibility to patients provided by the Tegalrejo Salatiga Health Center was good, acceptable (proven), because it was based on the mean value of the level of service and responsibility to patients showed that the mean value of service level was 7.0900 and the mean value of responsibility to patients was 6.9710. The average values ​​(mean) 7.0900 and 6.9710 are in the interval 6.37-7.27 (good). So it can be concluded that the Tegalrejo Salatiga Community Health Center has a good level of service and responsibility to patients. The hypothesis which states that there is a significant positive relationship between the service and responsibility to patients provided by the Tegalrejo Salatiga Community Health Center is accepted (proven). Because the value of χ2count (150.886) > χ2table (43.773), and the value of Contingency Coefficient C (0.776) ≠ 0, then H0 is rejected and Ha is accepted.
本研究旨在确定 Tegalrejo Salatiga 社区保健中心为患者提供的服务和责任水平,并确定 Tegalrejo Salatiga 社区保健中心提供的服务和责任之间的关系。根据有关 Tegalrejo Salatiga 卫生中心对患者的服务和责任阐述的分析结果,发现 Tegalrejo Salatiga 卫生中心对患者的服务和责任水平良好,可以接受(证明),因为根据对患者的服务和责任水平的平均值显示,服务水平的平均值为 7.0900,对患者的责任的平均值为 6.9710。平均值(均值)7.0900 和 6.9710 在 6.37-7.27 之间(良好)。因此可以得出结论,Tegalrejo Salatiga 社区卫生中心的服务水平和对病人的责任感都很好。接受假设(证明),即 Tegalrejo Salatiga 社区卫生中心为患者提供的服务与责任之间存在显著的正相关关系。由于 χ2count(150.886)> χ2table(43.773),且权变系数 C(0.776)≠0,因此拒绝 H0,接受 Ha。
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引用次数: 0
EVALUASI STRATEGI PENINGKATAN MUTU DAN KESELAMATAN PASIEN DI RUMAH SAKIT X YOGYAKARTA 日惹 X 医院质量改进和患者安全策略评估
Pub Date : 2023-10-30 DOI: 10.56606/albama.v16i2.128
Totok Sundoro, Desi Wulan Sari, Indah Alvionita, Wirda Rahim Nuhuyanan, Annisah Bafadhal
The quality of health services is a guarantee for the community to obtain an optimal degree of health. There are still incidents in the hospital in Semester I of 2020, namely 4 (four) cases of unexpected incidents, 2 (two) cases of almost injury, 12 (twelve) cases of non-injury and 12 (twelve) cases of Potential Injury. In order to improve the quality of patient care and ensure patient safety, the hospital needs to have a strategy for improving the quality and patient safety that reaches all work units in the hospital. Objective: To evaluate strategies for improving the quality & patient safety at Hospital X. Data collection techniques used interview guidelines and observation sheets as instruments. Interviews were conducted with the Leader or Management, the Quality and Patient Safety Committee, the PPI Committee and staff. Interviews were conducted to find out regulations and efforts to improve quality and patient safety as well as to find obstacles faced by hospitals in their implementation. Observation and documentation activities related to the implementation of strategies carried out in an effort to improve the quality of patient safety in hospitals. The validity of the data was analyzed by triangulation technique. The implementation of the strategy to improve the quality of patient safety at Hospital X Yogyakarta refers to the National Standard for Hospital Accreditation 1stEdition. The implementation is good but there are still obstacles and shortcomings in supporting the strategy that has been implemented by the hospital. It is necessary to revise the director's policy regarding reporting time, provide new employee training education on data management systems and five mandatory trainings that support quality programs, information technology support in managing quality data, as well as achievement-oriented leadership styles to build commitment and monitoring strategies that can be used as methods monitoring in the implementation of patient safety efforts. Hospital X Yogyakarta has a strategy in improving the quality of patient safety through revision of the director's policy on quality data reporting, staff education in implementing quality programs, providing information technology support in quality data management and implementing management functions in patient safety quality management.
医疗服务质量是社区获得最佳健康水平的保障。在 2020 年第一学期,医院仍有事故发生,即 4(4)例突发事件、2(2)例几乎受伤、12(12)例未受伤和 12(12)例潜在受伤。为了提高病人护理质量和确保病人安全,医院需要制定一项覆盖医院所有工作单位的提高质量和病人安全的战略。 目标:数据收集技术使用访谈指南和观察表作为工具。访谈对象包括领导或管理层、质量与患者安全委员会、PPI 委员会和员工。访谈的目的是了解医院在提高质量和患者安全方面的规定和努力,以及在实施过程中遇到的障碍。对医院为提高质量和患者安全而实施的战略进行观察和记录。通过三角测量技术分析了数据的有效性。日惹 X 医院提高患者安全质量战略的实施参照了《国家医院评审标准》第一版。执行情况良好,但在支持医院已实施的战略方面仍存在障碍和不足。有必要修订院长关于报告时间的政策,为新员工提供有关数据管理系统的培训教育和支持质量计划的五项强制性培训,在管理质量数据方面提供信息技术支持,以及以成就为导向的领导风格,以建立承诺和监测策略,这些都可以作为监测患者安全工作实施情况的方法。日惹 X 医院通过修订院长关于质量数据报告的政策、对员工进行实施质量计划的教育、提供质量数据管理方面的信息技术支持以及实施患者安全质量管理方面的管理职能,制定了提高患者安全质量的战略。
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引用次数: 0
PENGELOLAAN JENJANG KARIR DI RSUD I LAGALIGO WOTU KABUPATEN LUWU TIMUR PROVINSI SULAWESI SELATAN DALAM PERSPEKTIF EKONOMI ISLAM 从伊斯兰经济角度看苏拉威西省南部 Lagaligo Wotu 东部 Luwu 区 Rsud I 的职业道路管理
Pub Date : 2023-10-30 DOI: 10.56606/albama.v16i2.145
Hidayatullah Hidayatullah, P. Purwanta, Endah Wening B
This study evaluates the implementation of career development at Rumah Sakit Umum Daerah I Lagaligo Wotu, East Luwu Regency, South Sulawesi, with a focus on optimal service to human resources. Career development involves education, training, promotion, and employee transfers, aiming to assess competence, enhance efficiency, and provide a foundation for professional development. Career advancement in the Islamic perspective is a concept that guides career development in alignment with ethical and moral values in Islam. In Islam, the career concept extends beyond professional achievements to include dedication and service to the community. The study utilizes a qualitative approach to understand the behavior, attitudes, motivation, and actions of the research subjects. It provides insights into career development efforts that can enhance the effectiveness of healthcare services and employee welfare at the hospital from the perspective of Islamic economics. The identified constraints include a lack of policy understanding and delays in the collection of promotion documents. Solutions involve improving employee task understanding, promoting positions through professional development, performance, and training.
本研究评估了南苏拉威西岛东卢武县拉加利戈沃图(Rumah Sakit Umum Daerah I Lagaligo Wotu)的职业发展实施情况,重点关注人力资源的最佳服务。职业发展包括教育、培训、晋升和员工调动,旨在评估能力、提高效率并为职业发展奠定基础。伊斯兰教视角下的职业发展是一个指导职业发展的概念,与伊斯兰教的伦理道德价值观相一致。在伊斯兰教中,职业生涯的概念超越了专业成就,还包括对社会的奉献和服务。本研究采用定性方法来了解研究对象的行为、态度、动机和行动。它从伊斯兰经济学的角度为职业发展工作提供了见解,这些工作可以提高医院的医疗服务效率和员工福利。已发现的制约因素包括缺乏政策理解和晋升文件收集延迟。解决方案包括提高员工对任务的理解,通过职业发展、绩效和培训提升职位。
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引用次数: 0
PENGARUH PENERAPAN SISTEM INFORMASI RUMAH SAKIT TERHADAP KINERJA KARYAWAN BAGIAN PELAYANAN DI RUMAH SAKIT PKU MUHAMMADIYAH BANTUL 医院信息系统的实施对班图市 Pku Muhammadiyah 医院服务部门员工绩效的影响
Pub Date : 2023-10-30 DOI: 10.56606/albama.v16i2.134
Ivan Tinarbudi Gavinov
The Information System at General Hospital PKU Muhammadiyah Bantul has supported the performance of employees in the service section which continuously uses the hospital information system. However, even though based on preliminary studies and observations, there are still problems such as control or follow-up of any part that is not continuous, data updates that are too late to do, lack of human resources who understand the information system which amounts to 3 peoples and still lack awareness of the importance from hospital information system on health service quality.The purpose of this study was to determine the influence of the application of hospital information systems on the performance of service employees in General Hospital PKU Muhammadiyah Bantul. This research method uses quantitative method with cross sectional research design and multiple linear regression test. The sample used was 77 peoples in the service section at General Hospital PKU Muhammadiyah Bantul. Measuring tool using a questionnaire. The results of the study with multiple liner regression test obtained F count 6,597 > F table 2,499 and p value 0,000 < α (0,05). This research show that the application of hospital information system about accuracy, timely, security, and confidentiality has influence to the performance of the health service section in General Hospital PKU Muhammadiyah Bantul with a regression coefficient of 2,229; 2,648; 2016 and 1,507. There is a influence between the application of information systems in the form of accuracy, timely, security and confidentiality on the performance of service employees in PKU Muhammadiyah Hospital Bantul.
PKU Muhammadiyah Bantul综合医院的信息系统为持续使用医院信息系统的服务部门员工的绩效提供了支持。然而,即使基于初步研究和观察,仍存在一些问题,如任何部分的控制或跟进不连续、数据更新太迟、缺乏了解信息系统的人力资源(达3人),以及仍缺乏对医院信息系统对医疗服务质量重要性的认识。本研究采用定量方法,采用横断面研究设计和多元线性回归测试。所用样本为北京大学穆罕默迪亚班图尔综合医院服务部门的 77 名员工。测量工具为调查问卷。多重线性回归测试的研究结果表明,F 数为 6,597 > F 表 2,499 ,P 值为 0,000 < α (0,05)。该研究表明,医院信息系统在准确性、及时性、安全性和保密性方面的应用对北京大学穆罕默迪亚班图尔综合医院医疗服务科的绩效有影响,回归系数分别为 2 229、2 648、2016 和 1 507。信息系统应用的准确性、及时性、安全性和保密性对班图尔北京大学穆罕默迪亚医院服务员工的绩效有影响。
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引用次数: 0
Manajemen Mutu Pendidikan Dalam Meningkatkan Proses Pembelajaran Siswa Kelas X Farmasi Di SMK Muhammadiyah Minggir Tahun 2023 教育质量管理在改进 2023 年 SMK Muhammadiyah Minggir 十级药剂学学生学习过程中的作用
Pub Date : 2023-10-30 DOI: 10.56606/albama.v16i2.131
Eka Yulianta
Education is an important component in determining the success of the educational process and one of the factors in improving the quality of education in Indonesia. Quality education is the hope and dream of society. The current rapid level of development demands increasingly higher availability of human resources. Thus, adequate quality and output is something that must be produced by vocational high schools as educational units whose basic aim is to prepare quality people both intellectually and for their role in community life. This research uses a qualitative approach with descriptive analysis. The research subjects were school principals, head of curriculum, teachers and heads of study programs in the pharmacy department. The data collection techniques used are the interview method, observation method, and documentation method, from which primary and secondary data will be obtained which will then be analyzed together to draw conclusions. Based on the results of research that the author has conducted, it can be concluded that the quality of education at Muhammadiyah Minggir Vocational School in supporting the learning process is quite good. However, the management of the quality of education in these schools has not been realized properly, as efforts have not been optimal to support the effectiveness of the learning process and the lack of funding for teachers to improve their competence. The obstacles experienced are the lack of human resources in the administration and infrastructure fields as well as the funds coming in for the procurement process and infrastructure management process which are still slow.
教育是决定教育进程成败的重要组成部分,也是提高印度尼西亚教育质量的因素之一。优质教育是社会的希望和梦想。当前的快速发展对人力资源的要求越来越高。因此,作为教育单位的职业高中必须提供适当的质量和产出,其基本目标是培养高素质的人才,既要有知识,又要在社会生活中发挥作用。本研究采用描述性分析的定性方法。研究对象是药学系的校长、课程负责人、教师和学习项目负责人。采用的数据收集技术包括访谈法、观察法和文献法,从中获取第一手和第二手数据,然后对这些数据进行综合分析,得出结论。根据作者的研究结果,可以得出结论:穆罕默迪亚明吉尔职业学校在支持学习过程方面的教育质量相当不错。然而,这些学校的教育质量管理并没有得到很好的实现,因为在支持学习过程的有效性方面所做的努力并没有达到最佳效果,而且缺乏用于提高教师能力的资金。所遇到的障碍是行政管理和基础设施领域缺乏人力资源,采购过程和基础设施管理过程的资金投入仍然缓慢。
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引用次数: 0
FASILITAS PUBLIK DAN KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PENUMPANG DI BANDAR UDARA INTERNASIONAL YOGYAKARTA 提高日惹国际机场旅客满意度的公共设施和服务质量
Pub Date : 2023-10-30 DOI: 10.56606/albama.v16i2.138
Yuyun Wahyuni, Ridho Muhammad Zaidan Fadhil, Arief Dermawan
Airports have a role as economic gateways, places to change modes of transportation, opening regional isolation and so on. Yogyakarta International Airport is an airport built in Kulon Progo Regency, Yogyakarta Special Region, which has a land area of ​​600 hectares and can accommodate up to 20 million passengers. In 2022, the total number of departing and arriving passengers at Yogyakarta international airport will be 2,885,460 people. The objectives of this research are: (i) To determine the significance of the influence of public facilities on passenger satisfaction at Yogyakarta International Airport; (ii) To determine the significance of the influence of service quality on passenger satisfaction at Yogyakarta International Airport The type of research used is quantitative research with descriptive methods. The samples taken were 140 people. The independent variables used are public facilities (X1) and service quality (X2) while the dependent variable is passenger satisfaction (Y). There are six indicators of public facilities, namely spatial planning, room planning, equipment/furniture, lighting and color, messages conveyed graphically and supporting elements. Service quality has five indicators, namely Reliability, Responsiveness, Assurance, Empathy and Tangibles. Meanwhile, to measure customer satisfaction using indicators of conformity to expectations, interest in revisiting and recommending. The instrument test tool uses validity and reliability tests. The analysis tool uses multiple linear regression tests, while hypothesis testing uses the t test and F test. To determine the contribution of variables, use the R2 test. The research results show that the two independent variables, namely public facilities and service quality, have a significant effect on passenger satisfaction at Yogyakarta International Airport. Both variables contribute 68.5% to passenger satisfaction.
机场具有经济门户、改变交通方式的场所、打开区域隔离等作用。日惹国际机场位于日惹特区库隆普罗戈县,占地面积 600 公顷,可容纳 2000 万旅客。2022 年,日惹国际机场的出发和到达旅客总数将达到 2,885,460 人。 本研究的目标是(i) 确定公共设施对日惹国际机场乘客满意度的重要影响; (ii) 确定服务质量对日惹国际机场乘客满意度的重要影响。 研究类型为描述性方法的定量研究。抽取的样本为 140 人。自变量为公共设施(X1)和服务质量(X2),因变量为乘客满意度(Y)。公共设施有六个指标,分别是空间规划、房间规划、设备/家具、照明和色彩、图形传达的信息和辅助元素。服务质量有五个指标,即可靠性、响应性、保证性、移情性和切身性。同时,使用符合预期、再次光顾的兴趣和推荐等指标来衡量客户满意度。工具测试工具采用有效性和可靠性测试。分析工具使用多元线性回归检验,假设检验使用 t 检验和 F 检验。为了确定变量的贡献,使用了 R2 检验。 研究结果表明,公共设施和服务质量这两个自变量对日惹国际机场乘客满意度有显著影响。这两个变量对乘客满意度的贡献率为 68.5%。
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引用次数: 0
HUBUNGAN PENGETAHUAN, SIKAP IBU DAN DUKUNGAN SUAMI DENGAN PEMBERIAN ASI EKSKLUSIF PADA IBU BALITA DI YOGYAKARTA TAHUN 2022 2022 年日惹幼儿母亲对纯母乳喂养的认识、母亲的态度和丈夫的支持之间的关系
Pub Date : 2023-10-30 DOI: 10.56606/albama.v16i2.139
Dwi Widiyaningsih, Intan Hanif Arifiah
According to the Yogyakarta City Health Office, data from the puskesmas for the coverage of exclusive breastfeeding services for babies passed through exclusive breastfeeding in 2018 were the highest at the Jetis Health Center at 86.6% and the lowest at the Umbulharjo 1 Health Center at 42.7%. Based on the coverage of Exclusive ASI passing at the Umbulharjo 1 Health Center in 2019, it shows 4 Sub-Districts that have Passed Exclusive Breastfeeding, where the highest is in the Sorosutan Village at 48.9%. Exclusive breastfeeding can also be influenced by many factors, including mother's knowledge, mother's attitude, husband's role or husband's support. The type of research used is quantitative with a cross-sectional research method on mothers under five with a total sample of 64 respondents and a total sampling research technique. Data collection used a questionnaire and data analysis used the Chi Square test. Research results obtained the value of knowledge P (p-value) < 0.05, namely 0.015, the attitude value P (p-value) < 0.05, namely 0.009 and the value of husband's support is P (p-value) < 0.05, namely 0.000. There is a relationship between husband's knowledge, attitude and support with exclusive breastfeeding. Mothers who have the knowledge, attitude and support of their husbands are very influential in giving exclusive breastfeeding.
根据日惹市卫生局提供的数据,2018年各卫生院为通过纯母乳喂养的婴儿提供的纯母乳喂养服务覆盖率最高的是Jetis卫生中心,为86.6%,最低的是Umbulharjo 1卫生中心,为42.7%。根据翁布哈尔乔第一卫生中心2019年通过纯母乳喂养ASI的覆盖率,显示有4个分区通过了纯母乳喂养,其中最高的是索罗苏坦村,为48.9%。影响纯母乳喂养的因素还有很多,包括母亲的知识、母亲的态度、丈夫的角色或丈夫的支持。研究采用的是定量研究方法,对五岁以下的母亲进行横截面研究,共有 64 个受访者样本,并采用了总体抽样研究技术。数据收集采用问卷调查法,数据分析采用 Chi Square 检验法。研究结果得出知识值 P(P 值)<0.05,即 0.015,态度值 P(P 值)<0.05,即 0.009,丈夫支持值 P(P 值)<0.05,即 0.000。丈夫的知识、态度和支持与纯母乳喂养之间存在关系。丈夫的知识、态度和支持对母亲进行纯母乳喂养有很大影响。
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ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN
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