Remote teamwork has become common during the pandemic and continues even after it is over. In Lithuania alone, during the pandemic, around 40% of employees worked or still work remotely, while in the US this number reaches 50%. The purpose of this article is to compare the theoretical advantages and disadvantages of remote teamwork presented by scientists with the opinion of experts. Several main factors were selected after literature analysis and were given to the experts to evaluate them in a survey which was created using Likert scale. Experts were selected from one financial company and they lead teams of 7–10 people and have been working remotely for the past two years. The obtained results were evaluated using Kendall’s concordance coefficient and factor analysis methods. These methods helped evaluate the compatibility of the experts’ opinions and factors were divided into advantages and disadvantages based on the experts’ evaluations. The theoretical and practical assessment of the advantages of remote teamwork showed that the opinions of scientists and experts differ. This research can help remote teams and their managers to find what they can improve.
{"title":"ADVANTAGES AND DISADVANTAGES OF THE REMOTE TEAMWORK","authors":"Emilija Krukauskaitė, L. Jesevičiūtė-Ufartienė","doi":"10.3846/mla.2024.19850","DOIUrl":"https://doi.org/10.3846/mla.2024.19850","url":null,"abstract":"Remote teamwork has become common during the pandemic and continues even after it is over. In Lithuania alone, during the pandemic, around 40% of employees worked or still work remotely, while in the US this number reaches 50%. The purpose of this article is to compare the theoretical advantages and disadvantages of remote teamwork presented by scientists with the opinion of experts. Several main factors were selected after literature analysis and were given to the experts to evaluate them in a survey which was created using Likert scale. Experts were selected from one financial company and they lead teams of 7–10 people and have been working remotely for the past two years. The obtained results were evaluated using Kendall’s concordance coefficient and factor analysis methods. These methods helped evaluate the compatibility of the experts’ opinions and factors were divided into advantages and disadvantages based on the experts’ evaluations. The theoretical and practical assessment of the advantages of remote teamwork showed that the opinions of scientists and experts differ. This research can help remote teams and their managers to find what they can improve.","PeriodicalId":509183,"journal":{"name":"Mokslas - Lietuvos ateitis","volume":"11 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139381021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Changing technologies, increasing customer expectations and competition between organizations lead to the fact that the study of factors determining customer loyalty can become a suitable organizational solution for attracting, maintaining and minimizing turnover of consumers. Consumer loyalty is recognized as a strength that an organization can acquire, and at the same time, it ensures the continuity of operations due to the fact that loyal consumers significantly determine the profitability of the company’s activities. The article presents a study of the factors determining the loyalty of service users in the case of the accommodation and catering services sector, answering the problematic question – what factors determine the loyalty of consumers in the accommodation and catering services sector in Lithuania? After conducting a theoretical analysis, the factors determining the loyalty of service users were determined, and by applying the multi-criteria Analytical Hierarchy Process (AHP) method, the significance of the factors determining the loyalty of the customers used for this study in the Lithuanian accommodation and catering sector was determined.
{"title":"RESEARCH ON FACTORS DETERMINING LOYALTY OF COSTUMERS OF COMPANIES PROVIDING ACCOMMODATION AND CATERING SERVICES IN LITHUANIA","authors":"Ilona Skačkauskienė, Rūta Jotkaitė","doi":"10.3846/mla.2023.19824","DOIUrl":"https://doi.org/10.3846/mla.2023.19824","url":null,"abstract":"Changing technologies, increasing customer expectations and competition between organizations lead to the fact that the study of factors determining customer loyalty can become a suitable organizational solution for attracting, maintaining and minimizing turnover of consumers. Consumer loyalty is recognized as a strength that an organization can acquire, and at the same time, it ensures the continuity of operations due to the fact that loyal consumers significantly determine the profitability of the company’s activities. The article presents a study of the factors determining the loyalty of service users in the case of the accommodation and catering services sector, answering the problematic question – what factors determine the loyalty of consumers in the accommodation and catering services sector in Lithuania? After conducting a theoretical analysis, the factors determining the loyalty of service users were determined, and by applying the multi-criteria Analytical Hierarchy Process (AHP) method, the significance of the factors determining the loyalty of the customers used for this study in the Lithuanian accommodation and catering sector was determined.","PeriodicalId":509183,"journal":{"name":"Mokslas - Lietuvos ateitis","volume":"23 28","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139166285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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