The demand for logistics services is currently high, evidenced by increased imports to Indonesia from 2022 to 2023. Logistics service providers, such as PT Angkasa Pura Logistik Yogyakarta, must consistently maintain customer satisfaction. Therefore, this study examines how service quality, pricing, and infrastructure influence customer satisfaction at PT Angkasa Pura Logistik Yogyakarta. This research investigates the impact of service quality, cargo handling tariffs, and infrastructure on customer satisfaction with air freight services provided by PT Angkasa Pura Logistik Yogyakarta. This study employs a quantitative approach, utilizing accidental sampling. The sample size consists of 80 respondents. Data analysis is conducted through multiple linear regression analysis (SPSS software version 26). The results indicate that service quality, cargo handling tariffs, and infrastructure positively and significantly impact customer satisfaction, both partially and simultaneously. The most significant variable influencing customer satisfaction is service quality.
{"title":"The Effect of Service Quality, Cargo Handling Rates, and Infrastructure Facilities on Customer Satisfaction in Aircraft Cargo Expedition Services Pt Angkasa Pura Logistik Yogyakarta","authors":"Hanasta Praba, M. Mashudi","doi":"10.58344/jmi.v3i7.1641","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1641","url":null,"abstract":"The demand for logistics services is currently high, evidenced by increased imports to Indonesia from 2022 to 2023. Logistics service providers, such as PT Angkasa Pura Logistik Yogyakarta, must consistently maintain customer satisfaction. Therefore, this study examines how service quality, pricing, and infrastructure influence customer satisfaction at PT Angkasa Pura Logistik Yogyakarta. This research investigates the impact of service quality, cargo handling tariffs, and infrastructure on customer satisfaction with air freight services provided by PT Angkasa Pura Logistik Yogyakarta. This study employs a quantitative approach, utilizing accidental sampling. The sample size consists of 80 respondents. Data analysis is conducted through multiple linear regression analysis (SPSS software version 26). The results indicate that service quality, cargo handling tariffs, and infrastructure positively and significantly impact customer satisfaction, both partially and simultaneously. The most significant variable influencing customer satisfaction is service quality.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141807678","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Satria Oktariadi, Marlina Widiyanti, M. Yusuf, Agustina Hanafi
This study was conducted to determine the influence of transformational leadership style and work motivation on the performance of PT Tara's outsourced employees in the PT Bukit Asam Dermaga Kertapati Unit maintenance work unit. The population and sample in this study are all PT Tara's outsourced employees in the PT Bukit Asam Kertapati Pier Unit maintenance work unit in 2023-2024, with as many as 33 employees using the census method. The results of multiple linear regression analysis show that transnational leadership style and work motivation have a positive and significant effect on employee performance. In a transformational leadership style, it is hoped that the role of the boss can provide opportunities for employees to provide opinions. Work motivation: it is hoped that the boss can provide fair input to employees so that fellow employees can establish good relationships.
本研究旨在确定变革型领导风格和工作动机对 PT Bukit Asam Dermaga Kertapati Unit 维护工作单位的 PT Tara 外包员工绩效的影响。本研究的研究对象和样本是2023-2024年PT Tara公司在PT Bukit Asam Dermaga Kertapati Pier Unit维护工作单位的所有外包员工，采用普查方法，多达33名员工。多元线性回归分析结果表明，跨国领导风格和工作动机对员工绩效有积极而显著的影响。在变革型领导风格中，希望老板的角色能为员工提供提供意见的机会。工作动机：希望老板能为员工提供公平的意见，从而使员工建立良好的关系。
{"title":"The Influence of Transformational Leadership Style and Work Motivation on the Performance of PT Tara's Outsourced Employees in the Maintenance Work Unit of PT Bukit Asam Kertapati Pier Unit","authors":"Satria Oktariadi, Marlina Widiyanti, M. Yusuf, Agustina Hanafi","doi":"10.58344/jmi.v3i7.1668","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1668","url":null,"abstract":"This study was conducted to determine the influence of transformational leadership style and work motivation on the performance of PT Tara's outsourced employees in the PT Bukit Asam Dermaga Kertapati Unit maintenance work unit. The population and sample in this study are all PT Tara's outsourced employees in the PT Bukit Asam Kertapati Pier Unit maintenance work unit in 2023-2024, with as many as 33 employees using the census method. The results of multiple linear regression analysis show that transnational leadership style and work motivation have a positive and significant effect on employee performance. In a transformational leadership style, it is hoped that the role of the boss can provide opportunities for employees to provide opinions. Work motivation: it is hoped that the boss can provide fair input to employees so that fellow employees can establish good relationships.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141806948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ayu Widiya Astuti, Willy Arafah, Aji Mohammad Fadrian Nur
This study aims to analyze the influence of trust, information quality and risk perception on online purchase decisions. This research is a quantitative research with a research design using exploration. The population in this study is the overall consumer of online shop services in South Jakarta. The sampling method in this study uses purposive sampling using the Roscoe (1975) approach in determining the number of samples. The data analysis method in this study uses SEM-PLS. Based on the results of the study, it was found that trust, information quality and risk perception play an important role in influencing online purchase decisions. It was also found that the perception of risk had a significant negative effect on purchase decisions.
{"title":"Dynamics of Trust, Information Quality, and Risk Perception in Online Purchasing Decisions","authors":"Ayu Widiya Astuti, Willy Arafah, Aji Mohammad Fadrian Nur","doi":"10.58344/jmi.v3i7.1634","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1634","url":null,"abstract":"This study aims to analyze the influence of trust, information quality and risk perception on online purchase decisions. This research is a quantitative research with a research design using exploration. The population in this study is the overall consumer of online shop services in South Jakarta. The sampling method in this study uses purposive sampling using the Roscoe (1975) approach in determining the number of samples. The data analysis method in this study uses SEM-PLS. Based on the results of the study, it was found that trust, information quality and risk perception play an important role in influencing online purchase decisions. It was also found that the perception of risk had a significant negative effect on purchase decisions.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141807864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dimas Al-Ghifari, Koderi Koderi, Agus Jatmiko, Ihsan Mustofa
Islamic religious education in children is an important aspect in the formation of religious values and understanding from an early age. However, teachers and parents often face challenges in attracting children's interest in learning and effectively conveying Islamic teachings. In this context, the use of Islamic educational games promises an innovative approach to increase children's interest in learning and understanding Islamic teachings. This article explores the potential use of Islamic educational games as an effective learning tool in the context of children's religious education. By integrating Islamic values into the game, Islamic educational games are able to provide a fun learning experience while strengthening the understanding of religious teachings. Through a theoretical approach and practical implementation, this article presents arguments that support the use of Islamic educational games as an effective means of improving learning and understanding of Islamic teachings in children.
{"title":"Literature Review of The use of Islamic Educational Games to Increase Interest in Learning and Understanding Islamic Teachings in Children","authors":"Dimas Al-Ghifari, Koderi Koderi, Agus Jatmiko, Ihsan Mustofa","doi":"10.58344/jmi.v3i7.1545","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1545","url":null,"abstract":"Islamic religious education in children is an important aspect in the formation of religious values and understanding from an early age. However, teachers and parents often face challenges in attracting children's interest in learning and effectively conveying Islamic teachings. In this context, the use of Islamic educational games promises an innovative approach to increase children's interest in learning and understanding Islamic teachings. This article explores the potential use of Islamic educational games as an effective learning tool in the context of children's religious education. By integrating Islamic values into the game, Islamic educational games are able to provide a fun learning experience while strengthening the understanding of religious teachings. Through a theoretical approach and practical implementation, this article presents arguments that support the use of Islamic educational games as an effective means of improving learning and understanding of Islamic teachings in children.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141809142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to identify market expansion opportunities and address the administrative barriers MSMEs Kacang Mete Bu Tini face in exporting fresh or dried shelled cashew nuts with HS Code 080132 to Malaysia and Thailand. MSMEs Kacang Mete Bu Tini encounter significant administrative obstacles due to the lack of essential export documents such as quality certificates, certificates of origin, etc. These obstacles slow the market expansion and reduce the product's competitiveness in international markets. The research conducted through Revealed Comparative Advantage (RCA) analysis shows that Indonesian cashew nuts have significant comparative advantages in the Malaysian and Thai markets, with RCA values reaching 3.318911 in Malaysia and 2.556656 in Thailand. An RCA value greater than one indicates a comparative advantage in both markets. Regarding competitive advantage, Malaysia holds a "Rising Star" position with an annual export market share growth of 0.281030 percent and a cashew market growth of 0.180204 percent per year. In contrast, Thailand is in a "Retreat" position with an annual export market share growth of -0.509915 percent and a cashew market growth of -0.009638 percent per year, indicating a decline in demand and less satisfactory export performance. The conclusion is that Malaysia is a more suitable export destination for Cashew Nut Bu Tini MSMEs, given the higher RCA value and more favorable market position. MSMEs Kacang Cashew Bu Tini needs to promptly complete the necessary administrative documents to enhance product competitiveness and expand export markets.
本研究旨在确定市场拓展机会，并解决 Kacang Mete Bu Tini 微小中型企业在向马来西亚和泰国出口 HS 编码 080132 的新鲜或干去壳腰果时面临的行政障碍。Kacang Mete Bu Tini 的中小微企业因缺乏质量证书、原产地证书等基本出口文件而遇到重大行政障碍。这些障碍减缓了市场拓展速度，降低了产品在国际市场上的竞争力。通过显性比较优势（RCA）分析进行的研究表明，印尼腰果在马来西亚和泰国市场具有显著的比较优势，在马来西亚的 RCA 值达到 3.318911，在泰国达到 2.556656。RCA 值大于 1 表示在这两个市场都具有比较优势。在竞争优势方面，马来西亚处于 "后起之秀 "地位，出口市场份额每年增长 0.281030%，腰果市场每年增长 0.180204%。相比之下，泰国处于 "后退 "位置，出口市场份额年增长率为-0.509915%，腰果市场年增长率为-0.009638%，这表明需求下降，出口表现不尽如人意。结论是，马来西亚是腰果布蒂尼中小微企业更合适的出口目的地，因为它的RCA值更高，市场地位更有利。卡昌腰果布蒂尼中小微企业需要及时完成必要的行政文件，以提高产品竞争力，扩大出口市场。
{"title":"Design of Cashew Marketing Strategy Through Evaluation of Export Potential to Enter the Global Market (Case Study of Mrs. Tini's MSMEs in Ciputat)","authors":"Thiersyanda Revikhansyah","doi":"10.58344/jmi.v3i7.1671","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1671","url":null,"abstract":"This study aims to identify market expansion opportunities and address the administrative barriers MSMEs Kacang Mete Bu Tini face in exporting fresh or dried shelled cashew nuts with HS Code 080132 to Malaysia and Thailand. MSMEs Kacang Mete Bu Tini encounter significant administrative obstacles due to the lack of essential export documents such as quality certificates, certificates of origin, etc. These obstacles slow the market expansion and reduce the product's competitiveness in international markets. The research conducted through Revealed Comparative Advantage (RCA) analysis shows that Indonesian cashew nuts have significant comparative advantages in the Malaysian and Thai markets, with RCA values reaching 3.318911 in Malaysia and 2.556656 in Thailand. An RCA value greater than one indicates a comparative advantage in both markets. Regarding competitive advantage, Malaysia holds a \"Rising Star\" position with an annual export market share growth of 0.281030 percent and a cashew market growth of 0.180204 percent per year. In contrast, Thailand is in a \"Retreat\" position with an annual export market share growth of -0.509915 percent and a cashew market growth of -0.009638 percent per year, indicating a decline in demand and less satisfactory export performance. The conclusion is that Malaysia is a more suitable export destination for Cashew Nut Bu Tini MSMEs, given the higher RCA value and more favorable market position. MSMEs Kacang Cashew Bu Tini needs to promptly complete the necessary administrative documents to enhance product competitiveness and expand export markets.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141807491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A diploma is a graduation document of a student or student who has completed his or her study program. In this case, a diploma is a service because its value does not lie in its physical form, but in the meaning and function it has, namely proof that a person has successfully completed a certain educational program. However, in several guarantee institutions spread across Indonesia, there are still many who allow diplomas as an object of guarantee. In fact, the guarantee law is a closed law to protect the parties involved and is also a general guideline so that it cannot be arbitrarily modified. The closure of the guarantee law for the parties involved raises the question of whether the diploma as a guarantee means modifying the guarantee law that has been set by the state. Therefore, the author wants to examine the legality of a diploma as collateral for debt in civil law in order to find out whether the diploma already has a basis in civil law as a guarantee and how to process how to settle in case of default by the debtor who gives the diploma to be detained.
{"title":"The Legality of Diplomas as Debt Guarantee in Civil Law (Case Study of RY Pawning His Friend's Two Diplomas)","authors":"Citra Ayu Deswina Maharani","doi":"10.58344/jmi.v3i7.1667","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1667","url":null,"abstract":"A diploma is a graduation document of a student or student who has completed his or her study program. In this case, a diploma is a service because its value does not lie in its physical form, but in the meaning and function it has, namely proof that a person has successfully completed a certain educational program. However, in several guarantee institutions spread across Indonesia, there are still many who allow diplomas as an object of guarantee. In fact, the guarantee law is a closed law to protect the parties involved and is also a general guideline so that it cannot be arbitrarily modified. The closure of the guarantee law for the parties involved raises the question of whether the diploma as a guarantee means modifying the guarantee law that has been set by the state. Therefore, the author wants to examine the legality of a diploma as collateral for debt in civil law in order to find out whether the diploma already has a basis in civil law as a guarantee and how to process how to settle in case of default by the debtor who gives the diploma to be detained.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141809778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The era of globalization brought about a significant transformation in international trade, allowing for greater participation of MSMEs. However, even though Indonesia has the largest number of MSMEs in ASEAN, the percentage of MSMEs involved in exports is still low. Various factors hinder the expansion of MSMEs to the international market, including financial management constraints. To overcome these challenges, strengthening strategies are needed, such as fostering a conducive business environment, increasing access to capital, and developing infrastructure. In the context of financial strengthening, it is important for MSMEs to understand capital financing strategies and financial decision-making. The capital budgeting method is crucial in determining investment projects that can increase profitability and expand business. To facilitate proper decision-making, the use of integrative techniques in capital budgeting is important. One method that can be used is the ELECTRE Decision Support System (SPK), which helps to develop investment alternatives based on certain criteria to facilitate decision-making. This study will apply the capital budgeting method and SPK ELECTRE to assist companies in choosing investment options for curly chili or sweet potato plants using five calculation criteria, this study aims to provide guidance for MSMEs in making the right financial decisions.
{"title":"Analysis of Capital Budgeting Decision-Making Using the Electre Decision Support System Method (Case Study on Export-Oriented Msmes: PT. Mekar Saluyu Group)","authors":"Khansa Indra Amira","doi":"10.58344/jmi.v3i7.1678","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1678","url":null,"abstract":"The era of globalization brought about a significant transformation in international trade, allowing for greater participation of MSMEs. However, even though Indonesia has the largest number of MSMEs in ASEAN, the percentage of MSMEs involved in exports is still low. Various factors hinder the expansion of MSMEs to the international market, including financial management constraints. To overcome these challenges, strengthening strategies are needed, such as fostering a conducive business environment, increasing access to capital, and developing infrastructure. In the context of financial strengthening, it is important for MSMEs to understand capital financing strategies and financial decision-making. The capital budgeting method is crucial in determining investment projects that can increase profitability and expand business. To facilitate proper decision-making, the use of integrative techniques in capital budgeting is important. One method that can be used is the ELECTRE Decision Support System (SPK), which helps to develop investment alternatives based on certain criteria to facilitate decision-making. This study will apply the capital budgeting method and SPK ELECTRE to assist companies in choosing investment options for curly chili or sweet potato plants using five calculation criteria, this study aims to provide guidance for MSMEs in making the right financial decisions.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141809294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yenny Frisca Madhona, Hanifah Handayani, Sri Dinda Khairunisa
PT Wijaya karya Bangunan Gedung Tbk. Halim High-Speed Train Project is a company engaged in construction, investment, and concessions. Engaged in the construction sector certainly has a high potential for danger and danger factors. One of them was an accident caused by working at a height. Therefore, it is important to control the danger of working at height to prevent and control the danger of height. This study uses field observation methods, literature studies, and interviews to determine how the hazard control program works at height. The hazard control program for working at height at PT Wijaya Karya Bangunan Gedung Tbk, Halim High-Speed Train Project has been by the regulation of the Minister of Manpower No. 9 of 2016, among others. Fit to work, toolbox meeting inspection, Scaffolding and Full Body Harness. At PT Wijaya Karya Bangunan Gedung Tbk, The halim high-speed train project has procedures related to the Control of work hazards at height, namely the height work safety procedure No. WIKA-BG-PDSMM-IK-26. PT Wijaya Karya Bangunan Gedung Tbk. Halim High-Speed Train Project, but there are still problems related to the lack of supervision of work safety equipment and lack of training for workers related to high-altitude work.
PT Wijaya karya Bangunan Gedung Tbk.哈利姆高速列车项目是一家从事建筑、投资和特许经营的公司。从事建筑行业当然有很大的潜在危险和危险因素。其中之一就是高空作业引发的事故。因此，控制高空作业的危险性，预防和控制高空作业的危险就显得尤为重要。本研究采用实地观察法、文献研究法和访谈法来确定高空作业危险控制计划是如何运作的。PT Wijaya Karya Bangunan Gedung Tbk，Halim 高速列车项目的高空作业危险控制计划由人力部长 2016 年第 9 号条例等规定。适合工作、工具箱会议检查、脚手架和全身安全带。在PT Wijaya Karya Bangunan Gedung Tbk公司，哈林高速列车项目有与高空作业危险控制相关的程序，即编号为WIKA-BG-PDSMM-IK-26的高空作业安全程序。PT Wijaya Karya Bangunan Gedung Tbk.哈利姆高速列车项目，但仍存在缺乏对工作安全设备的监督和缺乏对工人进行高空作业培训的问题。
{"title":"Hazard Control Working at Height at PT Wijaya Karya Bangunan Gedung Tbk. Halim High-Speed Train Construction Project","authors":"Yenny Frisca Madhona, Hanifah Handayani, Sri Dinda Khairunisa","doi":"10.58344/jmi.v3i7.1646","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1646","url":null,"abstract":"PT Wijaya karya Bangunan Gedung Tbk. Halim High-Speed Train Project is a company engaged in construction, investment, and concessions. Engaged in the construction sector certainly has a high potential for danger and danger factors. One of them was an accident caused by working at a height. Therefore, it is important to control the danger of working at height to prevent and control the danger of height. This study uses field observation methods, literature studies, and interviews to determine how the hazard control program works at height. The hazard control program for working at height at PT Wijaya Karya Bangunan Gedung Tbk, Halim High-Speed Train Project has been by the regulation of the Minister of Manpower No. 9 of 2016, among others. Fit to work, toolbox meeting inspection, Scaffolding and Full Body Harness. At PT Wijaya Karya Bangunan Gedung Tbk, The halim high-speed train project has procedures related to the Control of work hazards at height, namely the height work safety procedure No. WIKA-BG-PDSMM-IK-26. PT Wijaya Karya Bangunan Gedung Tbk. Halim High-Speed Train Project, but there are still problems related to the lack of supervision of work safety equipment and lack of training for workers related to high-altitude work.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141808330","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Breenda Marbella, Widhi Widya, Sri Wulandari, Yanto Heryanto
This research is based on the need for clean water, a vital human need. PERUMDA Tirta Giri Nata Cirebon City is a BUMD responsible for providing clean water in Cirebon City. It has a complaint service to handle various customer problems. This study aims to discover the Customer Complaint Handling Service at the Tirta Giri Nata Regional Public Company (PERUMDA) Tirta Giri Nata, Cirebon City. The research method is qualitative descriptive, using data collection techniques through interviews, observations, and documentation. Public services are a benchmark for the performance of government agencies, and PERUMDA, as one of the BUMDs, is required to provide optimal water services to the community. Along with the times, the public bureaucracy must be more responsive and continue improving its services' quality. This study measures punctuality, service accuracy, politeness, and friendliness of employees, ease of getting services, comfort, service support facilities, and obstacles and efforts. There are still several aspects that need to be improved by PERUMDA Tirta Giri Nata Cirebon City, such as clarity of information regarding the certainty of complaint settlement time, disclosure of information regarding the certainty of complaint settlement time, and more friendly facilities for people with disabilities.
这项研究基于人类对清洁水的重要需求。井里汶市 PERUMDA Tirta Giri Nata 是一家负责为井里汶市提供洁净水的 BUMD。该公司设有投诉服务部门，负责处理客户的各种问题。本研究旨在了解井里汶市 Tirta Giri Nata 地区公共公司（PERUMDA）的客户投诉处理服务。研究方法为定性描述法，通过访谈、观察和文献资料等方法收集数据。公共服务是政府机构绩效的基准，而 PERUMDA 作为 BUMD 之一，必须为社区提供最佳的供水服务。随着时代的发展，公共机构必须更加积极响应，不断提高服务质量。本研究对员工的准时性、服务准确性、礼貌性和友好性、获得服务的便利性、舒适性、服务支持设施以及障碍和努力程度进行了测量。PERUMDA Tirta Giri Nata Cirebon 市仍有几个方面需要改进，如有关投诉解决时间确定性的信息清晰度、有关投诉解决时间确定性的信息公开、为残疾人提供更友好的设施等。
{"title":"Customer Complaint Handling Services at the Regional Public Company for Drinking Water (PERUMDA) Tirta Giri Nata Cirebon City","authors":"Breenda Marbella, Widhi Widya, Sri Wulandari, Yanto Heryanto","doi":"10.58344/jmi.v3i7.1541","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1541","url":null,"abstract":"This research is based on the need for clean water, a vital human need. PERUMDA Tirta Giri Nata Cirebon City is a BUMD responsible for providing clean water in Cirebon City. It has a complaint service to handle various customer problems. This study aims to discover the Customer Complaint Handling Service at the Tirta Giri Nata Regional Public Company (PERUMDA) Tirta Giri Nata, Cirebon City. The research method is qualitative descriptive, using data collection techniques through interviews, observations, and documentation. Public services are a benchmark for the performance of government agencies, and PERUMDA, as one of the BUMDs, is required to provide optimal water services to the community. Along with the times, the public bureaucracy must be more responsive and continue improving its services' quality. This study measures punctuality, service accuracy, politeness, and friendliness of employees, ease of getting services, comfort, service support facilities, and obstacles and efforts. There are still several aspects that need to be improved by PERUMDA Tirta Giri Nata Cirebon City, such as clarity of information regarding the certainty of complaint settlement time, disclosure of information regarding the certainty of complaint settlement time, and more friendly facilities for people with disabilities.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141821606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E-Government is one of the solutions in improving public services based on better governance and to improve government performance, e-government-based information and communication technology is needed. Call center 112 is one of the public service innovations in handling emergencies in Cirebon City. The purpose of this study is to find out how emergency management is handled through the standby 112 e-government platform in Cirebon City and to expose how e-government is applied in Cirebon City through Five indoctrinators from the Nograsek Theory, namely (1) Technology, (2) Process, (3) Human, (4) Organizational Culture, (5) Organizational Structure. The research method used is the Qualitative Descriptive Method, the data collection techniques used are interviews, literature, and documentation. Data analysis is carried out through 3 stages, namely Data Reduction (Simplification), Data Disclosure (Presented), and Verification or Drawing Conclusions. The results of this study show that the handling of Emergencies through the E-government Siaga 112 Platform in Cirebon City has been shown by the cooperation in the field of technology with PT. Jasnita although there are still obstacles in the field such as poor signals, in addition to that there needs to be re-socialization so that the public knows and understands related to the 112 alerts in the event of an emergency in Cirebon City.
{"title":"Handling Public Emergencies Through E-Government Platform in Cirebon City","authors":"Anisa Halimatusa’Dia, Buser Buser, Moh. Taufik Hidayat, Yanto Heryanto","doi":"10.58344/jmi.v3i7.1504","DOIUrl":"https://doi.org/10.58344/jmi.v3i7.1504","url":null,"abstract":"E-Government is one of the solutions in improving public services based on better governance and to improve government performance, e-government-based information and communication technology is needed. Call center 112 is one of the public service innovations in handling emergencies in Cirebon City. The purpose of this study is to find out how emergency management is handled through the standby 112 e-government platform in Cirebon City and to expose how e-government is applied in Cirebon City through Five indoctrinators from the Nograsek Theory, namely (1) Technology, (2) Process, (3) Human, (4) Organizational Culture, (5) Organizational Structure. The research method used is the Qualitative Descriptive Method, the data collection techniques used are interviews, literature, and documentation. Data analysis is carried out through 3 stages, namely Data Reduction (Simplification), Data Disclosure (Presented), and Verification or Drawing Conclusions. The results of this study show that the handling of Emergencies through the E-government Siaga 112 Platform in Cirebon City has been shown by the cooperation in the field of technology with PT. Jasnita although there are still obstacles in the field such as poor signals, in addition to that there needs to be re-socialization so that the public knows and understands related to the 112 alerts in the event of an emergency in Cirebon City.","PeriodicalId":509415,"journal":{"name":"Jurnal Multidisiplin Indonesia","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141821101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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