Pub Date : 2023-12-17DOI: 10.4468/2023.2.06basile.luongo.reinhard
Vincenzo Basile, S. Luongo, Karin Reinhard
Over the years, many companies integrated the Key Performance Indicators (KPIs) tools, into their reporting activities, leading to a deep transformation of the business models and marketing strategies. This study has dual aims: first, to recognize and validate the studies on Marketing Performance Measurement (MPM) in the wine retailing industry; second, to examine the relationships among the firm’s efforts to apply marketing metrics and some characteristics of the competitive environment. To reach these research aims, data on the overall 31 wineries were collected and analyzed in three different countries. The main research tool is the structured questionnaire that considers three different marketing metrics dimensions, that is transactional, attitudinal and web customer metrics. Subsequently, by a structural equation method (PLS-PM), it will be statistically estimated the weight of marketing metrics in the wine retailing industry.
{"title":"Marketing Metrics in the Wine Retailing Industry","authors":"Vincenzo Basile, S. Luongo, Karin Reinhard","doi":"10.4468/2023.2.06basile.luongo.reinhard","DOIUrl":"https://doi.org/10.4468/2023.2.06basile.luongo.reinhard","url":null,"abstract":"Over the years, many companies integrated the Key Performance Indicators (KPIs) tools, into their reporting activities, leading to a deep transformation of the business models and marketing strategies. This study has dual aims: first, to recognize and validate the studies on Marketing Performance Measurement (MPM) in the wine retailing industry; second, to examine the relationships among the firm’s efforts to apply marketing metrics and some characteristics of the competitive environment. To reach these research aims, data on the overall 31 wineries were collected and analyzed in three different countries. The main research tool is the structured questionnaire that considers three different marketing metrics dimensions, that is transactional, attitudinal and web customer metrics. Subsequently, by a structural equation method (PLS-PM), it will be statistically estimated the weight of marketing metrics in the wine retailing industry.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"46 13","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139176273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-17DOI: 10.4468/2023.2.01ouverture
S. Brondoni, Fabio Musso
The continuation of the war in Ukraine and the appearance of the BRICS+ have consolidated some critical issues that appeared at the beginning of the war, including the rise in the prices of energy and food raw materials. In global markets, companies are nowadays exposed to a fierce competition and new socio-environmental forces on a vast scale. For global companies, the ongoing geopolitical changes increase corporate and network profit risks, but also represent new, great opportunities for corporate management on long-term trends.
{"title":"Ouverture de ‘New Global Competitive Landscapes’","authors":"S. Brondoni, Fabio Musso","doi":"10.4468/2023.2.01ouverture","DOIUrl":"https://doi.org/10.4468/2023.2.01ouverture","url":null,"abstract":"The continuation of the war in Ukraine and the appearance of the BRICS+ have consolidated some critical issues that appeared at the beginning of the war, including the rise in the prices of energy and food raw materials. In global markets, companies are nowadays exposed to a fierce competition and new socio-environmental forces on a vast scale. For global companies, the ongoing geopolitical changes increase corporate and network profit risks, but also represent new, great opportunities for corporate management on long-term trends.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"107 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139176574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-17DOI: 10.4468/2023.2.04bovi.coletti.vernay
Michele Coletti, Pascal Bovy, A. Vernay
Social innovation (SI) aims at improving people’s life when technological or business innovations are not sufficient. However, the classic Triple Helix (TH) theory does not explicitly deal with SI, and relegates civil society to a passive role. This paper aims to analyze if SI requires an evolution of the TH framework. The methodology is a multi-case study based on SI projects and initiatives in the energy sector. The main findings are that citizens are involved in SI though to various extents: there are SI projects carried out “for” citizens, “with” citizens, and to a much lesser extent; “by” citizens. SI in the energy sector rely also on the commitment of the local government and the presence of social enterprises. Therefore, we suggest that a Quadruple Helix (QH) approach may be necessary for energy-related SI.
社会创新（SI）的目的是在技术或商业创新不足的情况下改善人们的生活。然而，经典的三重螺旋（TH）理论并未明确涉及社会创新，并将公民社会置于被动地位。本文旨在分析 SI 是否需要对 TH 框架进行演变。研究方法是基于能源领域的 SI 项目和倡议进行多案例研究。主要发现是公民在不同程度上参与了 SI：有 "为 "公民开展的 SI 项目，有 "与 "公民开展的 SI 项目，也有 "由 "公民开展的 SI 项目。能源行业的社会参与还有赖于当地政府的承诺和社会企业的存在。因此，我们认为，与能源相关的 SI 可能需要一种四重螺旋（QH）方法。
{"title":"English English","authors":"Michele Coletti, Pascal Bovy, A. Vernay","doi":"10.4468/2023.2.04bovi.coletti.vernay","DOIUrl":"https://doi.org/10.4468/2023.2.04bovi.coletti.vernay","url":null,"abstract":"Social innovation (SI) aims at improving people’s life when technological or business innovations are not sufficient. However, the classic Triple Helix (TH) theory does not explicitly deal with SI, and relegates civil society to a passive role. This paper aims to analyze if SI requires an evolution of the TH framework. The methodology is a multi-case study based on SI projects and initiatives in the energy sector. The main findings are that citizens are involved in SI though to various extents: there are SI projects carried out “for” citizens, “with” citizens, and to a much lesser extent; “by” citizens. SI in the energy sector rely also on the commitment of the local government and the presence of social enterprises. Therefore, we suggest that a Quadruple Helix (QH) approach may be necessary for energy-related SI.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"44 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139176639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-17DOI: 10.4468/2023.2.05vlachos.anagnostopoulos
Vasileios Vlachos, Achilleas Anagnostopoulos
In contrast to the vast literature on trust in management, the aspect of employee trust towards managers in Greece is still under researched. This paper aims to fill this gap by exploring the factors which determine employee trust towards managers in the case of the Greek dual labor market. Primary data collected through a questionnaire survey of employees are explored in a model where employee and workplace characteristics and employee’s experiences of economic depression are predictors of employee trust towards managers. The analysis of two different samples "public sector with workplace representation" and "private sector without workplace representation" allow for inferences and conclusions about the effects of the duality of the Greek labor market on employee trust towards managers. The results indicate differences in the effects of age, workplace tenure and hours worked on employee trust in management between public sector employees (trade union members) and private sector employees (not being members).
{"title":"Employee Trust in Management: Evidence from the Greek Private and Public Sectors","authors":"Vasileios Vlachos, Achilleas Anagnostopoulos","doi":"10.4468/2023.2.05vlachos.anagnostopoulos","DOIUrl":"https://doi.org/10.4468/2023.2.05vlachos.anagnostopoulos","url":null,"abstract":"In contrast to the vast literature on trust in management, the aspect of employee trust towards managers in Greece is still under researched. This paper aims to fill this gap by exploring the factors which determine employee trust towards managers in the case of the Greek dual labor market. Primary data collected through a questionnaire survey of employees are explored in a model where employee and workplace characteristics and employee’s experiences of economic depression are predictors of employee trust towards managers. The analysis of two different samples \"public sector with workplace representation\" and \"private sector without workplace representation\" allow for inferences and conclusions about the effects of the duality of the Greek labor market on employee trust towards managers. The results indicate differences in the effects of age, workplace tenure and hours worked on employee trust in management between public sector employees (trade union members) and private sector employees (not being members).","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"674 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139176771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.4468/2023.01.06talaoui
Yassine Talaoui
The field of strategic management has witnessed a proliferation of theoretical perspectives following two main paradigms. The two camps roughly correspond, on the one hand, to the "classical" and "neo-classical" approaches, and on the other to the "contingency", "post-classical" and "postmodern" approaches. Underpinning these two camps are different conceptions of the theory of the firm and the purpose of theory itself in understanding business strategy, which are difficult and perhaps impossible to reconcile. Against this backdrop, this paper seeks to expose the roots of this interminable argument over theory and proposes a way to escape this situation of incommensurability.
{"title":"The Situation of Incommensurability in Strategic Management","authors":"Yassine Talaoui","doi":"10.4468/2023.01.06talaoui","DOIUrl":"https://doi.org/10.4468/2023.01.06talaoui","url":null,"abstract":"The field of strategic management has witnessed a proliferation of theoretical perspectives following two main paradigms. The two camps roughly correspond, on the one hand, to the \"classical\" and \"neo-classical\" approaches, and on the other to the \"contingency\", \"post-classical\" and \"postmodern\" approaches. Underpinning these two camps are different conceptions of the theory of the firm and the purpose of theory itself in understanding business strategy, which are difficult and perhaps impossible to reconcile. Against this backdrop, this paper seeks to expose the roots of this interminable argument over theory and proposes a way to escape this situation of incommensurability.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139198735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.4468/2023.01.07risso.longarini
Mario Risso, Francesco Longarini
The evolution of ESG (Environmental, Social and Governance) criteria is an ever-growing process. The relevant organizations and bodies have started to develop ad hoc initiatives and guidelines for the assessment and measurement of ESG criteria using different lines of assessment. As a result, investors have begun to use these indices as tools to direct their investments towards companies that stand out for the careful and enlightened use of environmental, social and governance variables. Subsequently, the ESG criteria were further refined and standardized, with the goal, not always achieved, of producing consistent and reliable measurements. The diversity of the nature of the companies, the sometimes difficult and inadequate reporting of certain information, combined with the lack of standardization of the results obtained, have made it impossible to produce an index that can be applied transversally to all or most of the companies. The objective of this work is therefore to propose a benchmark as useful as possible to standardize the results, in order to have a potential reference index for comparing the results of companies also operating in different sectors and with different characteristics.
{"title":"Exploring a Shared Benchmark for Measuring ESG Performance","authors":"Mario Risso, Francesco Longarini","doi":"10.4468/2023.01.07risso.longarini","DOIUrl":"https://doi.org/10.4468/2023.01.07risso.longarini","url":null,"abstract":"The evolution of ESG (Environmental, Social and Governance) criteria is an ever-growing process. The relevant organizations and bodies have started to develop ad hoc initiatives and guidelines for the assessment and measurement of ESG criteria using different lines of assessment. As a result, investors have begun to use these indices as tools to direct their investments towards companies that stand out for the careful and enlightened use of environmental, social and governance variables. Subsequently, the ESG criteria were further refined and standardized, with the goal, not always achieved, of producing consistent and reliable measurements. The diversity of the nature of the companies, the sometimes difficult and inadequate reporting of certain information, combined with the lack of standardization of the results obtained, have made it impossible to produce an index that can be applied transversally to all or most of the companies. The objective of this work is therefore to propose a benchmark as useful as possible to standardize the results, in order to have a potential reference index for comparing the results of companies also operating in different sectors and with different characteristics.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139199600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.4468/2023.01.04kang.kim.chen
Taeuk Kang, Jin-woo Kim, Hui-Chuan Chen
This study reviews whether award-winning firms show improved performance and receive a positive reaction from the market in accordance with theoretical expectations. The market anticipates that award winners and certified firms will achieve more positive performance compared to other firms within an industry. However, the existing literature shows inconsistent results. As the authors of this study, we attempt to assess whether being awarded or receiving certification adequately compensates the firm’s efforts to obtain such achievements. Furthermore, we strive to provide the rationale to explain why the results of previous studies are inconsistent. Finally, we offer four propositions to effectively investigate the association between such achievements and the reactions of the market and the firm's performance.
{"title":"Are Awards always Rewards? A Theoretical Review","authors":"Taeuk Kang, Jin-woo Kim, Hui-Chuan Chen","doi":"10.4468/2023.01.04kang.kim.chen","DOIUrl":"https://doi.org/10.4468/2023.01.04kang.kim.chen","url":null,"abstract":"This study reviews whether award-winning firms show improved performance and receive a positive reaction from the market in accordance with theoretical expectations. The market anticipates that award winners and certified firms will achieve more positive performance compared to other firms within an industry. However, the existing literature shows inconsistent results. As the authors of this study, we attempt to assess whether being awarded or receiving certification adequately compensates the firm’s efforts to obtain such achievements. Furthermore, we strive to provide the rationale to explain why the results of previous studies are inconsistent. Finally, we offer four propositions to effectively investigate the association between such achievements and the reactions of the market and the firm's performance.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139207798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.4468/2023.1.01ouverture
S. Brondoni, Mario Risso
The Russian-Ukrainian War introduced new elements into the strategic assessments of large global corporations, changing competitive horizons and developing new models of competition. The impact of the recent BRICS expansion on the global corporations management and on the growth of sustainability goals reflects a growing global new competitive landscape that places global corporations in a delicate position as a possible counterweight to the EU, to the U.S and to the Asian World.
{"title":"Ouverture de ‘New Horizons in Global Management’","authors":"S. Brondoni, Mario Risso","doi":"10.4468/2023.1.01ouverture","DOIUrl":"https://doi.org/10.4468/2023.1.01ouverture","url":null,"abstract":"The Russian-Ukrainian War introduced new elements into the strategic assessments of large global corporations, changing competitive horizons and developing new models of competition. The impact of the recent BRICS expansion on the global corporations management and on the growth of sustainability goals reflects a growing global new competitive landscape that places global corporations in a delicate position as a possible counterweight to the EU, to the U.S and to the Asian World.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"126 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139207541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.4468/2023.01.03li.vieira.trefalt
Yulong Li, Edward T. Vieira, Jr., Špela Trefalt
This study takes the triple bottom-line perspective to compare the communications of corporate social responsibility (CSR) in some of world’s top automakers’ mission statements and the CEO’s introductory letters to annual CSR reports before and during the COVID-19 pandemic. Content analysis based on Text Network Analysis (TNA) approach was deployed to examine the central messages and sub-themes of these documents based on CSR goals, time-orientation, and stakeholder groups, and then statistically compared within and among companies. Results reveal that Automakers’ mission statements collectively emphasized profit and customers, whereas CSR letters prioritized planet, people, and general society. As the pandemic progressed, the emphasis on people increased, indicating that organizations shifted their CSR focus towards supporting employees and local communities. However, the attention to profit and planet goals remained constant during the studied period.
{"title":"Global Automobile Manufacturers Mission Statements and CSR Letters","authors":"Yulong Li, Edward T. Vieira, Jr., Špela Trefalt","doi":"10.4468/2023.01.03li.vieira.trefalt","DOIUrl":"https://doi.org/10.4468/2023.01.03li.vieira.trefalt","url":null,"abstract":"This study takes the triple bottom-line perspective to compare the communications of corporate social responsibility (CSR) in some of world’s top automakers’ mission statements and the CEO’s introductory letters to annual CSR reports before and during the COVID-19 pandemic. Content analysis based on Text Network Analysis (TNA) approach was deployed to examine the central messages and sub-themes of these documents based on CSR goals, time-orientation, and stakeholder groups, and then statistically compared within and among companies. Results reveal that Automakers’ mission statements collectively emphasized profit and customers, whereas CSR letters prioritized planet, people, and general society. As the pandemic progressed, the emphasis on people increased, indicating that organizations shifted their CSR focus towards supporting employees and local communities. However, the attention to profit and planet goals remained constant during the studied period.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"42 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139208946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.4468/2023.01.02rovai.pasquinelli.teh
S. Rovai, Cecilia Pasquinelli, Carmen Teh
Although the application of new-age technologies accelerated the orientation towards the online retailing journey in the pandemic context, the role of the physical store is still central in luxury shopping. The literature highlighted the growing impact of new-age technologies and Artificial Intelligence on consumer shopping experiences and retailing. Multiple factors are influencing luxury fashion and certainly technology changes are impacting clients’ behaviours and expectations. This study explores the critical impact of AI on in-store atmospherics, influencing the consumer in-store shopping experience. Cross-fertilising the DAST (Design, Ambient, Social and Trialability) model framing consumers’ experience with the growing literature on AI in retailing, this research empirically explores Chinese millennial consumers, a segment of tech-savvy consumers with a significant impact on global luxury markets. Based on 72 interviews with consumers and 12 interviews with luxury retail experts, this research elicits and discusses a set of factors framing the transversal role of AI in in-store atmospherics, framing its impact on the customer shopping experience. The study concludes by opening future research streams and critical appraisal of AI’s transformational impacts on luxury retailing.
{"title":"AI in the Luxury In-Store Atmospherics","authors":"S. Rovai, Cecilia Pasquinelli, Carmen Teh","doi":"10.4468/2023.01.02rovai.pasquinelli.teh","DOIUrl":"https://doi.org/10.4468/2023.01.02rovai.pasquinelli.teh","url":null,"abstract":"Although the application of new-age technologies accelerated the orientation towards the online retailing journey in the pandemic context, the role of the physical store is still central in luxury shopping. The literature highlighted the growing impact of new-age technologies and Artificial Intelligence on consumer shopping experiences and retailing. Multiple factors are influencing luxury fashion and certainly technology changes are impacting clients’ behaviours and expectations. This study explores the critical impact of AI on in-store atmospherics, influencing the consumer in-store shopping experience. Cross-fertilising the DAST (Design, Ambient, Social and Trialability) model framing consumers’ experience with the growing literature on AI in retailing, this research empirically explores Chinese millennial consumers, a segment of tech-savvy consumers with a significant impact on global luxury markets. Based on 72 interviews with consumers and 12 interviews with luxury retail experts, this research elicits and discusses a set of factors framing the transversal role of AI in in-store atmospherics, framing its impact on the customer shopping experience. The study concludes by opening future research streams and critical appraisal of AI’s transformational impacts on luxury retailing.","PeriodicalId":509643,"journal":{"name":"Symphonya. Emerging Issues in Management","volume":"65 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139199703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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