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Trust violations in buyer–supplier relationships: Spillovers and the contingent role of governance structures 供需关系中的信任违约:溢出效应和治理结构的偶然性作用
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-20 DOI: 10.1111/jscm.12270
Stephanie Eckerd, Sean Handley, Fabrice Lumineau

Buyer–supplier relationships provide ample opportunities for trust violations to occur. Yet the literature on the impact and outcomes of violations of trust in buyer–supplier relationships is underdeveloped. In this study, we report the results from three complementary scenario-based experiments that evaluate the impact of a supplier-induced violation on a buyer's trust in that supplier. We establish a spillover effect of supplier integrity violations onto the buyer's competence dimension of trust, and of supplier competence violations onto the buyer's integrity dimension of trust. We also examine the role of inter-organizational governance, finding that contractual and relational governance are differentially effective at mitigating trust damages experienced by a buyer after a supplier violation. Specifically, we observe that relational governance helps mitigate damages to buyer's trust following a supplier competence violation, whereas some evidence suggests that contractual governance serves to preserve buyer's trust following a supplier integrity violation. These findings have important theoretical and managerial implications for the management of buyer–supplier relationships. We discuss why the governance structures adopted by firms involved in a buyer–supplier relationship have distinct impacts on trust assessments following a violation.

买方-供应商关系为信任违规行为的发生提供了充足的机会。然而,关于买方-供应商关系中违反信任的影响和结果的文献并不发达。在本研究中,我们报告了三个互补的基于场景的实验的结果,这些实验评估了供应商引发的违约对买方对供应商信任的影响。我们建立了供应商诚信违规对买方信任能力维度的溢出效应,以及供应商能力违规对买方信任诚信维度的溢出效应。我们还研究了组织间治理的作用,发现契约治理和关系治理在减轻买方在供应商违规后遭受的信任损害方面的效果是不同的。具体而言,我们观察到关系治理有助于减轻供应商能力违规后买方信任的损害,而一些证据表明,合同治理有助于在供应商诚信违规后维护买方信任。这些发现对买方-供应商关系的管理具有重要的理论和管理意义。我们讨论了为什么涉及买方-供应商关系的公司所采用的治理结构对违约后的信任评估有明显的影响。
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引用次数: 13
Introducing synchromodality: One missing link between transportation and supply chain management 引入同步性:运输和供应链管理之间缺失的一个环节
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-05-24 DOI: 10.1111/jscm.12269
Beatriz Acero, Maria Jesus Saenz, Davide Luzzini

This study develops and tests the synchromodality construct, a novel supply chain concept that integrates the flexible use of different transport modes based on real-time information. At a time when global supply chains are complex and subject to uncertainty, synchromodality has emerged at the forefront of research and practice as a tool to ensure efficient delivery performance and thus supply chain competitiveness. Despite synchromodality is attracting the attention of leading companies and policy makers, only scholars within the transport research community have engaged with the topic so far. We believe a supply chain management perspective is missing, but essential, to develop the full potential of synchromodality. Our study shows that synchromodality capabilities encapsulate four key elements: visibility, integration, multi-modal transport, and flexibility. Thanks to a three-stage research approach exploiting multiple methods, this study conceptualizes, develops, and validates the first synchromodality measurement model, which reflects the multidimensional nature of the concept. We hope to set the stage for a number of potential future research opportunities that can explore synchromodality implementation and outcomes.

本研究开发并测试了同质性结构,这是一个新颖的供应链概念,基于实时信息集成了不同运输方式的灵活使用。在全球供应链复杂且不确定的时代,同步性已经成为研究和实践的前沿,作为确保高效交付绩效和供应链竞争力的工具。尽管同步性吸引了主要公司和政策制定者的注意,但迄今为止,只有交通研究界的学者参与了这一主题。我们认为,供应链管理的观点是缺失的,但对于开发同步性的全部潜力是必不可少的。我们的研究表明,同步性能力包含四个关键要素:可见性、集成、多式联运和灵活性。通过三个阶段的研究方法,本研究对第一个同步性测量模型进行了概念化、发展和验证,该模型反映了同步性测量概念的多维性。我们希望为一些潜在的未来研究机会奠定基础,这些机会可以探索同步性的实施和结果。
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引用次数: 12
Order from chaos: A meta-analysis of supply chain complexity and firm performance 混乱中的秩序:供应链复杂性与企业绩效的元分析
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-05-03 DOI: 10.1111/jscm.12264
Melek Ak?n Ate?, Robert Suurmond, Davide Luzzini, Daniel Krause

Increased globalization, varying customer requirements, extended product lines, uncertainty regarding supplier performance, and myriad related factors make supply chains utterly complex. While previous research indicates that supply chain complexity plays an important role in explaining performance outcomes, the accumulating evidence is ambiguous. Thus, a finer-grained analysis is required. By meta-analyzing 27,668 observations across 102 independent samples from 123 empirical studies, we examine the link between supply chain complexity and firm performance. While the preponderance of evidence from previous studies identifies supply chain complexity as detrimental to firm performance, our results illustrate that although supply chain complexity has a negative effect on operational performance, it has a positive effect on innovation performance and financial performance. Furthermore, we also distinguish among different levels of supply chain (i.e., upstream, downstream, and internal) and observe nuanced findings. Finally, our findings also reveal moderating effects of construct operationalization and study design characteristics. We discuss implications for theory and practice and provide avenues for future research.

日益增长的全球化、不断变化的客户需求、延伸的产品线、供应商绩效的不确定性以及无数相关因素使供应链变得极其复杂。虽然先前的研究表明供应链复杂性在解释绩效结果方面起着重要作用,但积累的证据是模糊的。因此,需要更细粒度的分析。通过对来自123个实证研究的102个独立样本的27,668个观察结果进行meta分析,我们检验了供应链复杂性与企业绩效之间的联系。虽然先前研究的绝大多数证据表明供应链复杂性不利于企业绩效,但我们的研究结果表明,尽管供应链复杂性对运营绩效有负面影响,但它对创新绩效和财务绩效有积极影响。此外,我们还区分了供应链的不同层次(即,上游、下游和内部),并观察到细微的发现。最后,我们的研究结果还揭示了结构操作化和研究设计特征的调节作用。我们讨论了理论和实践的意义,并为未来的研究提供了途径。
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引用次数: 50
Asset ownership & incentives to undertake non-contractible actions: The case of trucking 资产所有权与非合同行为的激励:以卡车运输为例
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-04-28 DOI: 10.1111/jscm.12263
Jason Miller, Keith Skowronski, John Saldanha

Firms must continually adjust their operations and those of their supply chain members in response to a continually evolving external environment. Many of these modifications are non-contractible in that firms cannot devise and enforce contracts on these behaviors. In this research, we extend property rights theory of the firm (PRTF) by suggesting that small entrepreneurs’ ownership of assets used to perform delegated tasks does not always incentivize small entrepreneurs to undertake non-contractible actions (NCAs) as assumed by canonical PRTF. We argue that the ability of asset ownership to incentivize small entrepreneurs to undertake NCAs will be muted when undertaking NCAs reduces small entrepreneurs’ productivity. We test our hypotheses by examining how trucking companies’ use of independent contractors affected the rate at which they improved compliance with different types of safety rules following a major regulatory change. Consistent with our arguments, we find that the use of independent contractors slowed carriers’ rate of firm-wide improvement on compliance with hours-of-service and vehicle maintenance rules relative to driving safety rules. These results, which remain after extensive robustness testing, have important implications for theory and practice.

公司必须不断调整他们的业务和他们的供应链成员,以响应不断变化的外部环境。许多这些修改都是不可合同的,因为公司不能就这些行为制定和执行合同。在本研究中,我们扩展了企业产权理论(PRTF),提出小企业家对用于执行委托任务的资产的所有权并不总是激励小企业家采取典型PRTF假设的非合同行为(NCAs)。我们认为,当进行NCAs降低了小企业家的生产率时,资产所有权激励小企业家进行NCAs的能力将会减弱。我们通过研究卡车运输公司使用独立承包商如何影响他们在重大监管变化后提高遵守不同类型安全规则的速度来检验我们的假设。与我们的论点一致,我们发现,相对于驾驶安全规则,使用独立承包商减缓了承运人在全公司范围内遵守服务时间和车辆维护规则的改进速度。这些结果,仍然经过广泛的稳健性检验,具有重要的理论和实践意义。
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引用次数: 6
Heeding supply chain disruption warnings: When and how do cross-functional teams ensure firm robustness? 听取供应链中断警告:跨职能团队何时以及如何确保公司的稳健性?
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-02-27 DOI: 10.1111/jscm.12262
Thomas A. de Vries, Gerben S. van der Vegt, Kirstin Scholten, Dirk Pieter van Donk

Firms can adopt several strategies to increase their robustness to potential supply chain (SC) disruptions. One promising strategy is the use of a cross-functional team with representatives from functional departments. Such a team may facilitate sharing relevant information, enabling the firm to respond effectively to SC disruption warnings. However, despite their potential, cross-functional teams also differ in their ability to respond to SC disruption warnings and to ensure firm robustness. Extending insights from information-processing theory and team research to the field of SC management, we propose that a cross-functional team’s ability to handle high numbers of SC disruption warnings depends on the extent to which the team adopts centralized decision-making, with one or two members orchestrating the decision-making process. We also introduce internal integration problems as a mediating mechanism explaining why a cross-functional team lacking centralized decision-making may be unable to handle high numbers of SC disruption warnings. In two independent studies, we use multi-source data on cross-functional teams’ performance in dealing with SC disruption warnings during a realistic SC management simulation; the results support our predictions.

公司可以采用几种策略来增加其对潜在供应链中断的稳健性。一个有希望的策略是使用一个由职能部门代表组成的跨职能团队。这样的团队可以促进相关信息的共享,使公司能够有效地响应供应链中断警告。然而,尽管有潜力,跨职能团队在响应SC中断警告和确保公司稳健性方面的能力也有所不同。将信息处理理论和团队研究的见解扩展到供应链管理领域,我们提出,跨职能团队处理大量供应链中断警告的能力取决于团队采用集中决策的程度,由一名或两名成员协调决策过程。我们还引入了内部集成问题作为中介机制,解释了为什么缺乏集中决策的跨职能团队可能无法处理大量的SC中断警告。在两项独立研究中,我们使用多源数据研究跨职能团队在现实的供应链管理模拟中处理供应链中断警告的绩效;结果支持了我们的预测。
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引用次数: 0
Humanizing Research on Working Conditions in Supply Chains: Building a Path to Decent Work 供应链中工作条件的人性化研究:构建体面工作之路
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-02-01 DOI: 10.1111/jscm.12260
Vivek Soundararajan, Miriam M. Wilhelm, Andrew Crane

Research on managing working conditions in the supply chain is currently conducted under the umbrella of “social” sustainability. In this introduction to the 2021 Emerging Discourse Incubator, “Managing Working Conditions in Supply Chains: Towards Decent Work,” we argue that the trajectory of this research may be insufficient for addressing decent work. This is due to four characteristics of the extant literature—buyer-centrism, product-centrism, techno-centrism, and social-centrism. As an alternative, we offer ways to ‘humanize’ research on working conditions in supply chains across four dimensions: actors, issues, contexts, and methods. Through humanization, supply chain research has the potential to make a significant scholarly impact as well as to contribute to the realization of decent work in supply chains. We use our proposed path forward as a lens to elaborate on the core contributions of the four invited papers in the Emerging Discourse Incubator.

管理供应链工作条件的研究目前是在“社会”可持续性的保护下进行的。在2021年新兴话语孵化器“管理供应链中的工作条件:走向体面劳动”的介绍中,我们认为这项研究的轨迹可能不足以解决体面劳动问题。这是由于现存文学的四个特征——购买者中心主义、产品中心主义、技术中心主义和社会中心主义。作为替代方案,我们提供了在四个维度上对供应链工作条件进行“人性化”研究的方法:参与者、问题、背景和方法。通过人性化,供应链研究有可能产生重大的学术影响,并为实现供应链中的体面工作做出贡献。我们以我们提出的前进路径为视角,详细阐述了新兴话语孵化器中四篇受邀论文的核心贡献。
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引用次数: 16
Designing Better Interventions: Insights from Research on Decent Work 设计更好的干预措施:来自体面劳动研究的见解
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-02-01 DOI: 10.1111/jscm.12261
Peter Hasle, Jan Vang

Based on our experience of carrying out theoretically and practically sound interventions to improve working conditions in global supply chains, we show what makes interventions succeed or fail and what is required to ensure that an intervention’s results are sustainable in the future. Our suggestions are applicable to designing any intervention in supply chain research, but need tailoring to the local context. Our interventions were aimed at achieving decent working conditions in emerging-country suppliers, but our insights are applicable for all supply chain scholars. In the context of emerging-country suppliers, poor working conditions have been strongly criticized after the Rana Plaza accident and subsequently received more attention with the UN’s introduction of the Sustainable Development Goals (notably, SDG 8). Tensions between productivity-enhancing and decent work logics create challenges for the design of interventions with long-lasting performance improvements. This paper presents a way of overcoming the tensions by illustrating how interventions that integrate improvements in working conditions with productivity can be designed.

根据我们在改善全球供应链工作条件方面实施理论和实践上合理的干预措施的经验,我们展示了干预措施成功或失败的原因,以及确保干预结果在未来可持续发展所需的条件。我们的建议适用于设计供应链研究中的任何干预措施,但需要根据当地情况进行调整。我们的干预措施旨在为新兴国家的供应商提供体面的工作条件,但我们的见解适用于所有供应链学者。在新兴国家供应商的背景下,恶劣的工作条件在拉纳广场事故后受到了强烈批评,随后随着联合国引入可持续发展目标(特别是可持续发展目标8)而受到更多关注。提高生产力和体面工作逻辑之间的紧张关系为设计具有持久绩效改善的干预措施带来了挑战。本文提出了一种克服紧张局势的方法,说明如何将改善工作条件与生产力相结合的干预措施设计出来。
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引用次数: 21
Freedom of Association and Collective Bargaining in Global Supply Chains: A Research Agenda 全球供应链中的结社自由与集体谈判:一个研究议程
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-01-19 DOI: 10.1111/jscm.12259
Sarosh Kuruvilla, Chunyun Li

This article outlines a research agenda for Freedom of Association and Collective Bargaining, two fundamental labor rights essential to the achievement of “Decent Work” for workers in global supply chains. The authors argue that SCM scholars are uniquely positioned to address how workers’ freedom of association and collective bargaining rights in global supply chains could be improved. This stems, in part, from the fact that SCM researchers and industry practitioners share a common “logic of efficiency” in the analysis of supply chains. The authors suggest three broad areas of research on freedom of association and collective bargaining, with their attendant methodological implications.

本文概述了结社自由和集体谈判的研究议程,这两项基本劳工权利对于实现全球供应链中工人的“体面工作”至关重要。作者认为,供应链管理学者在解决如何改善全球供应链中工人的结社自由和集体谈判权方面处于独特的地位。这部分源于SCM研究者和行业从业者在供应链分析中共享一个共同的“效率逻辑”这一事实。作者提出了关于结社自由和集体谈判的三大研究领域,以及由此带来的方法论启示。
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引用次数: 7
The Role of Supply Chains in the Global Business of Forced Labour 供应链在全球强迫劳动业务中的作用
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-01-11 DOI: 10.1111/jscm.12258
Genevieve LeBaron

Supply chains are fundamental to whether decent work flourishes or not. Not only do supply chain dynamics shape employment practices and working conditions, but they also influence business models and capabilities which structure opportunities for decent work. As scholars and policymakers race to strengthen labor standards in supply chains and confront barriers to their effective implementation, management scholars can both benefit from and advance an understanding of the role of supply chains in giving rise to indecent work, especially the business practices commonly described as forced labor and modern slavery. To help realize this potential, this article draws from my research on the business of forced labor to emphasize three points. First, there are clear and discernible patterns with respect to the root causes of forced labor in supply chains. Second, forced labor in supply chains cannot be understood in isolation of broader dynamics of work and employment, since low-waged workers tend to move in and out of conditions of forced labor in relatively short periods of time. Third, on-the-ground studies of the effectiveness of buyer-centric governance programs reveal serious gaps between corporate social responsibility standards and business practices when it comes to indicators most relevant to forced labor. I conclude with a discussion of future directions in this research agenda and highlight the potential for business scholars to make a contribution.

供应链是体面工作繁荣与否的基础。供应链动态不仅影响就业实践和工作条件,还影响构成体面工作机会的商业模式和能力。随着学者和政策制定者竞相加强供应链中的劳工标准,并面对有效实施的障碍,管理学者既可以从供应链中受益,也可以促进对供应链在产生不雅工作方面的作用的理解,特别是通常被描述为强迫劳动和现代奴隶制的商业行为。为了帮助实现这一潜力,本文从我对强迫劳动业务的研究中强调三点。首先,关于供应链中强迫劳动的根本原因,存在清晰可辨的模式。第二,不能脱离更广泛的工作和就业动态来理解供应链中的强迫劳动,因为低薪工人往往在相对较短的时间内进出强迫劳动条件。第三,对以买家为中心的治理项目有效性的实地研究表明,当涉及与强迫劳动最相关的指标时,企业社会责任标准与商业实践之间存在严重差距。最后,我讨论了这一研究议程的未来方向,并强调了商业学者做出贡献的潜力。
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引用次数: 50
Building Novel Supply Chain Theory Using “Metaphorical Imagination” 运用“隐喻想象”构建新型供应链理论
IF 10.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2021-01-11 DOI: 10.1111/jscm.12257
Victoria Stephens, Lee Matthews, Joep P. Cornelissen, Hefin Rowlands

In this paper, we explore how supply chain theorists can engage with metaphorical imagination to develop supply chain theory. Our main purpose was to provide additional useful guidance on how scholars can approach the method of metaphoric transfer. To do this, we build on previous work on the metaphoric transfer method and develop the Metaphoric Transfer Pathways framework. The framework offers two novel approaches to working with metaphors that will help theorists to best leverage the theorizing potential of metaphors in their work. We also develop a set of evaluation criteria which can help scholars to choose which approach to metaphoric transfer to adopt and to maximize the productivity of metaphors used within their theorizing efforts. Our paper synthesizes the existing literature on metaphorical imagination in a novel way to provide accessible guidance for those looking to work with metaphor and to maximize their contribution toward developing novel supply chain theory.

在本文中,我们探讨了供应链理论家如何利用隐喻想象来发展供应链理论。我们的主要目的是为学者如何研究隐喻迁移方法提供额外的有用指导。为此,我们在前人关于隐喻迁移方法的研究基础上,建立了隐喻迁移路径框架。该框架提供了两种新颖的方法来处理隐喻,这将有助于理论家在他们的工作中最好地利用隐喻的理论化潜力。我们还制定了一套评估标准,可以帮助学者选择采用哪种方法进行隐喻迁移,并在他们的理论工作中最大限度地提高隐喻的使用效率。我们的论文以一种新颖的方式综合了关于隐喻想象的现有文献,为那些希望与隐喻合作的人提供了可访问的指导,并最大限度地提高了他们对发展新型供应链理论的贡献。
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引用次数: 9
期刊
Journal of Supply Chain Management
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