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Hurting and Blaming: Two Components in the Action Formation of Complaints About Absent Parties 伤害与指责:缺席当事人申诉行为形成的两个组成部分
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-07-03 DOI: 10.1080/08351813.2022.2101298
M. Pino
ABSTRACT This article investigates the action formation of complaints about absent parties—asking what makes them recognizable as such. It shows that recipient responses display their understanding that complaints comprise two components: a display of hurt (related to the impact of the complained-of events) and a blaming (attributing responsibility to an absent party). The setting, a bereavement support group in the UK, is perspicuous for this investigation because the group facilitators respond to the clients’ complaints by decoupling their constituent components, validating the hurt while avoiding affiliating with the blaming embodied in them. This makes visible these complaint-recipients’ distinctive orientations to the two components of complaints. The article advances understandings of the action formation of complaints; it documents practices whereby service providers can show compassion toward the hurt embodied in clients’ complaints; and it shows how principles of bereavement support are implemented in face-to-face interactions. The participants speak British English.
摘要本文调查了缺席当事人投诉的行为形成——询问是什么让他们被识别为缺席当事人。它表明,接受者的反应表明他们理解投诉包括两个部分:伤害的表现(与投诉事件的影响有关)和指责(将责任归咎于缺席方)。这是英国的一个丧亲之痛支持小组,该小组对这项调查非常敏感,因为小组主持人对客户的投诉的回应是,将其组成部分脱钩,确认伤害,同时避免与他们身上的指责联系在一起。这使得这些投诉接受者对投诉的两个组成部分的独特取向显而易见。文章提出了对申诉行为形成的理解;它记录了服务提供商可以对客户投诉中所体现的伤害表示同情的做法;它展示了丧亲之痛支持原则是如何在面对面的互动中实施的。参与者讲英国英语。
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引用次数: 3
Handling Turn Transitions in Australian Tactile Signed Conversations 处理澳大利亚触觉签名对话中的转弯转换
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-07-03 DOI: 10.1080/08351813.2022.2101293
Shimako Iwasaki, M. Bartlett, Louisa Willoughby, Howard Manns
ABSTRACT This article explores how deafblind Australian Sign Language (Auslan) users, who communicate through an alternative range of modalities including tactile (hands) and kinetic (body movement) inputs, manage turn transitions. Studies of deafblind communication have typically employed a signal-based approach. In contrast, this article applies broader Conversational Analysis (CA) frameworks, which have been developed based on interlocutors who primarily rely on auditory-vocal and visual resources but have been productively applied to a range of languages, participants, and settings. Through fine-grained analyses of a single case study, this article examines how tactile Auslan signers orient to the relevance of turn transitions at possible completion points. The research illuminates the mechanics of how tactile Auslan signers negotiate turns and advances our understanding of both the analytical potentials of CA and the ways particular deafblind Auslan signers coordinate sequences, actions, and multimodalities in their interactional choreography. Data are in tactile Auslan.
本文探讨了聋哑澳大利亚手语(Auslan)使用者如何通过包括触觉(手)和动能(身体运动)输入等多种方式进行交流,来管理转身转换。对聋哑人交流的研究通常采用基于信号的方法。相比之下,本文应用了更广泛的会话分析(CA)框架,该框架是基于主要依赖于听觉-声音和视觉资源的对话者开发的,但已有效地应用于一系列语言,参与者和环境。通过对单个案例研究的细粒度分析,本文考察了触觉澳大利亚手语如何在可能的完成点定位转向转换的相关性。这项研究阐明了有触觉的澳大利亚手语者如何进行转弯的机制,并促进了我们对CA分析潜力的理解,以及聋哑澳大利亚手语者在互动编排中协调序列、动作和多模态的方式。数据是触手可及的澳大利亚语。
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引用次数: 2
Over-Exposed Self-Correction: Practices for Managing Competence and Morality 过度曝光自我纠正:管理能力与道德的实践
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-07-03 DOI: 10.1080/08351813.2022.2067426
Galina B. Bolden, A. Hepburn, J. Potter, Kaicheng Zhan, Wan Wei, Song Hee Park, Aleksandr Shirokov, Hee Chung Chun, Aleksandra Kurlenkova, Dana Licciardello, Marissa Caldwell, J. Mandelbaum, L. Mikesell
ABSTRACT When repairing a problem in their talk, speakers sometimes do more than simply correct an error, extending the self-correction segment to comment on, repeat, apologize, and/or reject the error. We call this “over-exposed self-correction.” In over-exposing the error, speakers may manage (and reflexively construct) a range of attributional troubles that it has raised. We discuss how over-exposed self-correction can be used to: (a) remediate errors that might suggest the speaker’s incompetence; and (b) redress errors that may be heard as revealing relational “evils” (implicating inadequate other-attentiveness) or societal “evils” (conveying problematic social attitudes and prejudices). The article thus shows how conversation analytic work on repair can provide a platform for studying the emergence and management of socially and relationally charged issues in interaction. The data come from a diverse corpus of talk-in-interaction in American, British, and Australian English.
在修复演讲中的问题时,演讲者有时不仅仅是简单地纠正错误,还会扩展自我纠正部分,对错误进行评论、重复、道歉和/或拒绝。我们称之为“过度曝光自我校正”。在过度暴露错误时,说话者可能会管理(并反射性地构建)它所引起的一系列归因问题。我们将讨论如何使用过度曝光的自我纠正:(a)纠正可能表明说话者无能的错误;(b)纠正可能被认为揭示关系“弊端”(暗示缺乏对他人的关注)或社会“弊端”(传达有问题的社会态度和偏见)的错误。因此,本文展示了关于修复的对话分析工作如何为研究互动中社会和关系问题的出现和管理提供一个平台。这些数据来自于美国、英国和澳大利亚英语中不同的会话互动语料库。
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引用次数: 4
Self-Repeats-as-Unit-Ends: A Practice for Promoting Interactivity During Surgeons’ Decision-Related Informings 单元结束时自我重复:促进外科医生决策相关信息互动的实践
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-05-31 DOI: 10.1080/08351813.2022.2075641
Isobel Ross, M. Stubbe
ABSTRACT Although information provision is a prerequisite of informed decision making in surgical consultations, research has shown that patients’ understanding of such information is often limited. We use conversation analysis to illustrate patients’ and surgeons’ management of interactivity, intersubjectivity, and progressivity during information provision, which frequently takes the form of extended tellings. In the midtelling phase of extended tellings, the surgeon is the primary speaker and patients orient to the temporary suspension of the usual turn-taking system. On the rare occasions that patients do take the floor midtelling, it is overwhelmingly following surgeons’ self-repeats-as-unit-ends, which include gist formulations. We argue that surgeons’ self-repeats-as-unit-ends are a practice for encouraging interactivity during extended tellings and as a consequence for facilitating shared understanding of decision-relevant information. Data are in English.
摘要尽管在外科会诊中,提供信息是做出知情决策的先决条件,但研究表明,患者对此类信息的理解往往有限。我们使用对话分析来说明患者和外科医生在信息提供过程中对互动性、主体间性和渐进性的管理,这通常采取扩展讲述的形式。在延长演讲的中间阶段,外科医生是主要发言人,患者倾向于暂时暂停通常的轮流发言系统。在极少数情况下,患者确实在进行中期推销,这绝大多数是遵循外科医生的自我重复作为单元结束,其中包括要点配方。我们认为,外科医生在单元结束时的自我重复是一种鼓励在长时间讲述过程中互动的做法,也是促进对决策相关信息的共同理解的结果。数据为英文。
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引用次数: 0
Depictive Hand Gestures as Candidate Understandings 描绘手势作为候选人的理解
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-04-03 DOI: 10.1080/08351813.2022.2067425
Anna-Kaisa Jokipohja, Niina Lilja
ABSTRACT This article uses multimodal CA to analyze depictive hand gestures that are used to check understanding of the co-participant’s preceding action. Drawing on data from cooking and farming interactions, the analysis scrutinizes how depictive gestures come to be treated as other-initiations of repair. The analysis shows that relevant factors in this are: (a) the gesture’s design, i.e., its form and movement in relation to the material ecology of the interaction, including relevant objects; (b) the gesture’s position and timing in the unfolding sequence; (c) the embodied participation framework, including the body positions and gaze patterns of all participants; and (d) the participants’ shared knowledge and understanding of the broader activity context, including their familiarity with the ingredients and dishes in-the-making. The analysis contributes to research on gestural depiction in human meaning making and to the study of embodiment in repair organization. The data are in Finnish with English translations.
本文使用多模态CA来分析用于检查共同参与者先前动作理解的描述性手势。根据烹饪和农业互动的数据,该分析仔细研究了描绘手势如何被视为修复的其他开始。分析表明,其中的相关因素有:(a)手势的设计,即手势的形式和运动与交互的物质生态(包括相关物体)有关;(b)手势在展开序列中的位置和时间;(c)具体参与框架,包括所有参与者的身体位置和凝视模式;(d)参与者对更广泛的活动背景的共享知识和理解,包括他们对食材和菜肴制作的熟悉程度。这一分析有助于研究手势在人类意义建构中的描述,以及在修复组织中的体现。这些数据是芬兰语的,有英语翻译。
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引用次数: 4
The Bias Toward Single-Unit Turns in Conversation 会话中对单一单位转折的偏见
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-04-03 DOI: 10.1080/08351813.2022.2067436
Jeffrey D. Robinson, Christoph Rühlemann, Daniel Taylor Rodriguez
ABSTRACT Sacks, Schegloff, and Jefferson argued that the rules for turn taking for conversation involve a confluence of pressures that bias turn size toward single turn constructional units (TCUs), which leads to an empirical prediction that turns are more likely to be composed of single (vs. multiple) TCUs. We directly test and confirm this “single-TCU bias” by using conversation analysis, corpus linguistics, and Bayesian statistics to assess the conversational subcorpus of the British National Corpus (BNC-C), which contains 475,509 turns of talk. Our results confirm this bias, showing that 67% of turns are composed of single TCUs; we discuss why this estimate is conservative. The mean word length for single-TCU turns was 4.5 (SD = 3.4), compared to 19.9 (SD = 22.6) for multi-TCU turns. Our findings reinforce the ideas that the natural habitat for an accountable social action is the single TCU (vs. the turn), and that interaction is fundamentally organized (i.e., both produced and understood) on an action-by-action basis, which is a TCU-by-TCU basis. Data are in British English.
摘要Sacks、Schegloff和Jefferson认为,会话中的转向规则涉及一系列压力,这些压力使转向大小偏向于单转向结构单元(TCU),这导致了一种经验预测,即转向更有可能由单个(相对于多个)TCU组成。我们通过使用会话分析、语料库语言学和贝叶斯统计来评估英国国家语料库(BNC-C)的会话子语料库,直接测试和证实了这种“单一TCU偏见”,该语料库包含475509个会话转折。我们的结果证实了这种偏差,表明67%的匝由单个TCU组成;我们讨论为什么这个估计是保守的。单个TCU匝的平均字长为4.5(SD=3.4),而多个TCU匝为19.9(SD=22.6)。我们的研究结果强化了这样一种观点,即负责任的社会行动的自然栖息地是单一的TCU(相对于回合),互动是在逐个行动的基础上从根本上组织起来的(即产生和理解),这是逐个TCU的基础。数据采用英国英语。
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引用次数: 2
Loosely Portrayed Speech in Interaction: Constructing Multiple Complainable Utterances 互动中的松散刻画言语:构建多个可抱怨话语
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-04-03 DOI: 10.1080/08351813.2022.2067424
E. Holt
ABSTRACT Conversation analysis is used in investigating the interactional uses of loosely portrayed speech in interaction. This device combines elements of direct and indirect portrayal, conveying some fidelity to an original while, at the same time, indicating that it is not verbatim enactment of specific utterances. The instances in the current collection are in English, deriving from informal interaction, mainly telephone calls recorded in the UK and USA. They occur in complaints about a third party, recurrently by portraying the reported speaker’s criticisms of the current speaker. The reported speaker is depicted as making multiple criticisms, which adds to the reprehensible nature of their actions. By constructing the reported speaker’s actions, and, at the same time, indicating the stance of the current speaker toward them, the complained-about speaker’s behavior is portrayed as infringing the moral order and therefore the complaint as legitimate. Data are in British and American English.
会话分析用于研究松散描述的言语在互动中的互动使用。这种装置结合了直接和间接刻画的元素,传达了对原作的一些忠实,同时表明它不是对特定话语的逐字逐句的演绎。目前收集的例子是英文的,来源于非正式互动,主要是在英国和美国记录的电话。它们发生在对第三方的投诉中,通过描述报告的发言人对现任发言人的批评而反复出现。被报道的发言人被描述为提出了多项批评,这增加了他们行为的应受谴责性。通过构建被报告说话者的行为,同时表明当前说话者对他们的立场,被投诉说话者的行为被描述为违反道德秩序,因此投诉是合法的。数据采用英国和美国英语。
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引用次数: 2
Guiding Children to Respond: Prioritizing Children’s Participation Over Interaction Progression 引导儿童回应:优先考虑儿童的参与而不是互动进展
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-04-03 DOI: 10.1080/08351813.2022.2075652
Ruey-Ying Liu
ABSTRACT When adults select young children to answer questions, children’s delays and troubles in responding may lead to a tension between child participation and the preference for progressivity that normally applies to conversations among adults. Drawing on everyday adult-child conversational data, this study focuses on question-answer sequences in which the selected child does not respond in a timely or adequate manner and examines how co-present, nonselected adults balance between progressivity and the need to facilitate child participation. The analysis shows that adults tend to manage this balance by prioritizing child participation over progressivity, thereby socializing children to achieve interactional autonomy. This ordering of preferences in adult-child interaction is in contrast with previous findings in adult conversation. This study provides empirical evidence of the ways adults prioritize child participation and socialize children into active responsive participation in conversation. Data are in Mandarin and English.
摘要:当成年人选择年幼的儿童回答问题时,儿童在回答问题时的拖延和麻烦可能会导致儿童参与与通常适用于成年人之间对话的进步偏好之间的紧张关系。根据日常成人-儿童对话数据,本研究重点关注被选中的儿童没有及时或充分回应的问答序列,并考察了共同在场、未被选中的成年人如何在进步性和促进儿童参与的必要性之间取得平衡。分析表明,成年人倾向于通过将儿童参与置于进步之上来管理这种平衡,从而使儿童社交以实现互动自主。这种在成人与儿童互动中的偏好排序与之前在成人对话中的发现形成了对比。这项研究提供了经验证据,证明成年人如何优先考虑儿童参与,并将儿童社会化为积极参与对话。数据为中文和英文。
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引用次数: 2
Co-Animation in Troubles-Talk 共同动画在麻烦-谈话
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-01-02 DOI: 10.1080/08351813.2022.2026169
M. Cantarutti
ABSTRACT Through troubles-talk, participants disclose and negatively assess unfortunate past or habitual happenings and offenses, and these are often vividly staged in the here and now by temporarily “doing being” past Self or others, what we call animation. In this study, we show how by animating their own affective reactions toward the recounted experiences, tellers cast themselves as victims and their recipients as witnesses. More importantly, we demonstrate how animation is also a relevant practice for recipients, who in a contiguous position often offer a responsive co-animation of the same figure, validating and amplifying their teller’s affective displays, turning the experience into a common cause. This study contributes further to our understanding of empathic responses in troubles-talk in English by inscribing co-animation as a previously undescribed alternative at the response slot that allows recipients to temporarily position themselves “into the moment” as co-victims, co-experiencers, and co-sanctioners. Data are in English.
通过倾诉烦恼,参与者揭示并消极地评价过去不幸的或习惯性的事件和过错,而这些通常通过暂时的“过去的自我”或“过去的他人”生动地呈现在此时此地,我们称之为动画。在这项研究中,我们展示了如何通过激活他们自己对叙述经历的情感反应,讲述者将自己塑造成受害者,而将他们的接受者塑造成证人。更重要的是,我们展示了动画对接受者来说也是一种相关的实践,他们在一个连续的位置上经常提供相同人物的响应性共同动画,验证和放大他们的讲话者的情感表现,将体验变成一个共同的原因。本研究通过将共同动画作为先前描述的另一种选择,在回应槽中添加了共同动画,使接受者能够暂时将自己定位为“当下”的共同受害者、共同经历者和共同制裁者,从而进一步帮助我们理解英语麻烦谈话中的共情反应。数据是英文的。
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引用次数: 7
Indicating Difficulty in Describing Something in Words: The Use of Koo in Word Searches in Japanese Talk-in-Interaction 用语言描述事物时的指示困难:日语对话中“Koo”在词搜索中的应用
IF 2.7 1区 文学 Q1 Social Sciences Pub Date : 2022-01-02 DOI: 10.1080/08351813.2022.2026170
Shuya Kushida, Makoto Hayashi
ABSTRACT This study explores how the lexical hesitator koo is used to initiate or continue word searches in Japanese talk-in-interaction. The word koo (“like this,” “in this manner”) is canonically used as a proximal demonstrative adverb of manner, often accompanied by a depicting gesture. We argue that because of its continuity with the canonical use, the hesitator koo (a) projects a descriptive term as a possible search outcome, and (b) indicates difficulty in describing in words what the speaker wants to say. In addition to initiating or continuing a search, the hesitator koo provides information about the type and nature of the resolution of search, thereby enhancing the intersubjectivity of the search process. This study contributes to our understanding of the organization of self-initiated same-turn repair by identifying the function of a particular lingistic resource used for it. Data are in Japanese with English translation.
摘要本研究探讨了日语对话中词汇犹豫者koo在启动或继续词语搜索中的作用。“koo”(“像这样”,“以这种方式”)一词通常用作方式的近端指示副词,通常伴随着描绘手势。我们认为,由于其与规范用法的连续性,犹豫者koo (a)将描述性术语作为可能的搜索结果,并且(b)表明难以用语言描述说话者想说的话。除了发起或继续搜索之外,犹豫者koo还提供了有关搜索解决的类型和性质的信息,从而增强了搜索过程的主体间性。本研究通过确定一种特定的语言资源的功能,有助于我们理解自我发起的同转修复的组织。资料为日文,附有英文翻译。
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引用次数: 1
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Research on Language and Social Interaction
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