Pub Date : 2024-02-26DOI: 10.1177/10963480241230952
Laurie Wu, Alei Fan, Yuansi Hou, Wei Wei
Hospitality and tourism experiences have impeccable capacities of transformation. Drawing on the experience advantage literature, the current research highlights the needs-based mechanisms through self-esteem, autonomy, meaningfulness, and relatedness in understanding the transformative power of hospitality and tourism experiences. Through a synthesis of past literature, we first synthesize how these four needs-based mechanisms have been addressed in the hospitality and tourism experience literature. Against the backdrop of socially conditioned trends evolving around the four needs-based mechanisms, we developed a “HEAL” model to outline the transformative functions of hospitality and tourism experiences, which are to Harbor, Evolve, Awaken and Link individuals. Finally, our research calls for additional studies that contribute to advancing hospitality and tourism experiences’ transformative power.
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Pub Date : 2024-02-26DOI: 10.1177/10963480241230951
Cindy Yoonjoung Heo, Bona Kim
Most research on hospitality management emphasizes the significance of customer experience, primarily focusing on the interactions between service providers and customers. However, the emergence of a sharing economy has extended service provision beyond traditional interactions. This study focuses on the importance of customer experience in the context of peer-to-peer (P2P) service transactions. It investigates the experiential values of meal sharing from the perspectives of both hosts and guests. Adopting a means-end chain approach, 25 semi-structured interviews using the soft laddering technique were conducted to analyze the narratives by detecting a variety of attributes, salient consequences, and ultimate personal values of the meal-sharing experiences and the hierarchical linkages among them. Although economic benefits are often cited as key factors in P2P services, this study revealed that social and food well-being and unique experiences are the primary experiential values of meal sharing.
{"title":"Beyond the Plate: Exploring the Experiential Values of Meal Sharing","authors":"Cindy Yoonjoung Heo, Bona Kim","doi":"10.1177/10963480241230951","DOIUrl":"https://doi.org/10.1177/10963480241230951","url":null,"abstract":"Most research on hospitality management emphasizes the significance of customer experience, primarily focusing on the interactions between service providers and customers. However, the emergence of a sharing economy has extended service provision beyond traditional interactions. This study focuses on the importance of customer experience in the context of peer-to-peer (P2P) service transactions. It investigates the experiential values of meal sharing from the perspectives of both hosts and guests. Adopting a means-end chain approach, 25 semi-structured interviews using the soft laddering technique were conducted to analyze the narratives by detecting a variety of attributes, salient consequences, and ultimate personal values of the meal-sharing experiences and the hierarchical linkages among them. Although economic benefits are often cited as key factors in P2P services, this study revealed that social and food well-being and unique experiences are the primary experiential values of meal sharing.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"29 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139981418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-21DOI: 10.1177/10963480241229237
Pipatpong Fakfare, Noppadol Manosuthi, Jin-Soo Lee, Sang-Mook Lee, Heesup Han
Grounded in the theory of reasoned action, this research aims to integrate self-interest and pro-social motive variables to identify the effective conditions that influence tourists’ ethical behaviors when participating in animal-related tourism activities. Innovative statistical methods, specifically Generalized Structured Component Analysis Measurement Errors Incorporated and Necessary Condition Analysis, were used to verify a theoretical framework and identify necessary and/or sufficient conditions that contribute to tourists’ behavioral intentions (BIs) for ethical animal tourism. To provide a comprehensive understanding, this study considered animal welfare literacy and concern for animal abuse in tourism as moderators. A subgroup analysis was conducted using a rigorous methodological procedure, revealing four categories of predictive variables: necessary and sufficient, necessary but insufficient, unnecessary but sufficient, and unnecessary and insufficient. The results of the study demonstrated that a sense of moral obligation to engage in ethical animal-related tourism was a necessary and sufficient condition for BI among tourists.
本研究以理性行动理论为基础，旨在整合自我利益和亲社会动机变量，以确定影响游客参与动物相关旅游活动时道德行为的有效条件。研究采用了创新的统计方法，特别是广义结构成分分析测量误差纳入法和必要条件分析法，以验证理论框架，并确定有助于游客道德动物旅游行为意向（BIs）的必要和/或充分条件。为了提供全面的理解，本研究将动物福利素养和对旅游中虐待动物行为的关注作为调节因素。研究采用严格的方法步骤进行了分组分析，揭示了四类预测变量：必要且充分、必要但不充分、不必要但充分、不必要且不充分。研究结果表明，参与与动物相关的道德旅游的道德义务感是游客进行 BI 的必要且充分条件。
{"title":"Investigating the Formation of Ethical Animal-Related Tourism Behaviors: A Self-Interest and Pro-Social Theoretic Approach","authors":"Pipatpong Fakfare, Noppadol Manosuthi, Jin-Soo Lee, Sang-Mook Lee, Heesup Han","doi":"10.1177/10963480241229237","DOIUrl":"https://doi.org/10.1177/10963480241229237","url":null,"abstract":"Grounded in the theory of reasoned action, this research aims to integrate self-interest and pro-social motive variables to identify the effective conditions that influence tourists’ ethical behaviors when participating in animal-related tourism activities. Innovative statistical methods, specifically Generalized Structured Component Analysis Measurement Errors Incorporated and Necessary Condition Analysis, were used to verify a theoretical framework and identify necessary and/or sufficient conditions that contribute to tourists’ behavioral intentions (BIs) for ethical animal tourism. To provide a comprehensive understanding, this study considered animal welfare literacy and concern for animal abuse in tourism as moderators. A subgroup analysis was conducted using a rigorous methodological procedure, revealing four categories of predictive variables: necessary and sufficient, necessary but insufficient, unnecessary but sufficient, and unnecessary and insufficient. The results of the study demonstrated that a sense of moral obligation to engage in ethical animal-related tourism was a necessary and sufficient condition for BI among tourists.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"2015 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139957077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-28DOI: 10.1177/10963480231223146
Eun Min (Min) Hwang, Seonjeong (Ally) Lee, Tiffany S. Legendre
Increasing operational transparency offers customers the opportunity to observe the labor and efforts of service staff in the service production and delivery process. This study explores the impact of service design on customers’ affective, cognitive, and behavioral responses. This study first investigates the effects of operational transparency on customers’ brand evaluation and purchase intention through gratitude (affective) and perceived value (cognitive). This study also explores the moderating role of relationship norms in the proposed relationships. Based on two between-subjects experiments, Study 1 identifies the serial mediating role of customer gratitude and perceived value on the relationship between operational transparency and customers’ brand evaluation and their purchase intention. The results of Study 2 demonstrate that the Study 1 discovery only lasts when the exchange relationship norm prevails in a customer-service brand relationship. The theoretical and managerial implications of operational transparency in enhancing customer service experience are discussed.
{"title":"Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect","authors":"Eun Min (Min) Hwang, Seonjeong (Ally) Lee, Tiffany S. Legendre","doi":"10.1177/10963480231223146","DOIUrl":"https://doi.org/10.1177/10963480231223146","url":null,"abstract":"Increasing operational transparency offers customers the opportunity to observe the labor and efforts of service staff in the service production and delivery process. This study explores the impact of service design on customers’ affective, cognitive, and behavioral responses. This study first investigates the effects of operational transparency on customers’ brand evaluation and purchase intention through gratitude (affective) and perceived value (cognitive). This study also explores the moderating role of relationship norms in the proposed relationships. Based on two between-subjects experiments, Study 1 identifies the serial mediating role of customer gratitude and perceived value on the relationship between operational transparency and customers’ brand evaluation and their purchase intention. The results of Study 2 demonstrate that the Study 1 discovery only lasts when the exchange relationship norm prevails in a customer-service brand relationship. The theoretical and managerial implications of operational transparency in enhancing customer service experience are discussed.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139957076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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