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PERAN PUBLIK RELATIONS DALAM ISU DAN KRISIS PT. PERTAMINA (PERSERO) 公共关系在 PT.PERTAMINA(PERERERO)的问题和危机中的作用
Pub Date : 2024-03-16 DOI: 10.53990/interpretasi.v3i1.244
Diah Widiargun, Prisca Dwi Puspa K, E. Wulandari, Abdul Rafi J, Isniyunisyafna Diah Delima
Crises that hit a company always come unplanned. Therefore a company must have competent public relations practitioners. Which if there is a crisis the company will be ready to handle and resolve it as well as crisis prevention measures for the company. In this study, the authors used qualitative research methods with descriptive research types. This type of descriptive research is research that uses methods by describing a result of the research. The aim is to provide an explanation, and validation of the phenomena that occur in the field. To overcome a crisis and issue that must be done by a PR in a company is to introduce and validate a penetration in the design and practice of corporate management with the aim to at least manage corporate public issues as well or even better than the traditional management of operations that only think about profit. just. Issues management is applied both opportunistically and offensively, evolving from being a reactive crisis prevention tool to maintaining a strategic management discipline. Attention from stakeholders and other interested public- advocacy organizations, non-governmental organizations, government departments and agencies, news media and opinion leaders is bringing these issues onto the public agenda. Issues management strategies and tactics have long been tools of organized labour, governments and even activists, not just corporations.
公司遇到的危机总是在计划之外。因此,公司必须拥有称职的公共关系从业人员。这样,一旦发生危机,公司就能随时处理和解决,并采取危机预防措施。在本研究中,作者使用了描述性研究类型的定性研究方法。这种描述性研究是通过描述研究结果来使用方法的研究。其目的是对实地发生的现象进行解释和验证。要克服公司公关必须解决的危机和问题,就是要在企业管理的设计和实践中引入和验证一种渗透方法,目的是至少将企业公共问题管理得和只考虑利润的传统运营管理一样好,甚至更好。问题管理既是机会性的,也是进攻性的,从一种被动的危机预防工具演变为一种战略管理学科。利益相关者和其他感兴趣的公众--宣传组织、非政府组织、政府部门和机构、新闻媒体和舆论领袖--的关注正在将这些问题提上公众议程。长期以来,问题管理战略和策略一直是劳工组织、政府甚至活动家的工具,而不仅仅是公司的工具。
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引用次数: 0
ANALISIS FRAMING PEMBERITAAN JOKOWI MINTA DIKRITIK DI MEDIA ONLINE TIMES INDONESIA DAN TEMPO.CO (ANALISIS FRAMING BERITA TIMES INDONESIA DAN TEMPO.CO PERIODE FEBRUARI 2023) 网络媒体《印度尼西亚时报》和《Tempo.co》对佐科威要求批评的新闻的框架分析(2023 年 2 月期间《印度尼西亚时报》和《Tempo.co》的框架分析)
Pub Date : 2024-03-16 DOI: 10.53990/interpretasi.v3i1.242
Nursitawati Nursitawati, A. Suseno
This study, entitled “Analysis of Jokowi's news framing, asked for criticism in the online media Times Indonesia and Tempo.co.”. The purpose of this study is to find out how Times Indonesia and Tempo.co framed Jokowi's news coverage asking for criticism. This study analyzes 4 news units, consisting of 2 news units from Times Indonesia and 2 news units from Tempo.co. In this study, researchers use framing theory where this theory assumes that frames are the way the media and media gatekeepers regulate the presentation of an event and the issues they cover, especially researchers using the framing theory proposed by Zhongdang Pan and Kosicki. The paradigm used in this research is constructivism with qualitative research methods. The results of this study indicate that the two media have very different and even opposite frames. Like Times Indonesia in reporting on Jokowi asking to be criticized, Times Indonesia tending to be less objective in this report, Times Indonesia going too far to heed Jokowi's policies without looking at other aspects that are also related to Jokowi asking for criticism, in contrast to Times Indonesia, Tempo.co in reporting Jokowi asking for criticism tends to try to maintain objectivity but is still embellished with a tendency to accuse Jokowi of being a paradox, but the information provided by Tempo.co is closer to the actual reality.
本研究题为 "分析网络媒体《印尼时报》和Tempo.co对佐科威的新闻报道框架、要求批评"。本研究的目的是了解印尼时报和 Tempo.co 如何对佐科威的新闻报道进行框架设计,并提出批评。本研究分析了 4 个新闻单元,包括印尼《时代报》的 2 个新闻单元和 Tempo.co 的 2 个新闻单元。在本研究中,研究人员使用了框架理论,该理论认为框架是媒体和媒体把关人规范事件呈现方式和报道问题的方式,特别是研究人员使用了潘中堂和科西基提出的框架理论。本研究采用的范式是建构主义和定性研究方法。研究结果表明,两家媒体的报道框架截然不同,甚至截然相反。如《印尼时报》在报道佐科威要求批评时,倾向于降低报道的客观性,《印尼时报》过分关注佐科威的政策,而没有关注与佐科威要求批评相关的其他方面;与《印尼时报》相反,Tempo.co在报道佐科威要求批评时,倾向于努力保持客观性,但仍有美化的倾向,指责佐科威是一个悖论,但Tempo.co提供的信息更接近实际情况。
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引用次数: 0
KEPEMIMPINAN DALAM ORGANISASI DI ERA DUNIA VIRTUAL 虚拟世界中的组织领导力
Pub Date : 2024-03-16 DOI: 10.53990/interpretasi.v3i1.239
Imam Hidayah, Fajar Harits Santoso, A. Sugeng
Pandemic has resulted many changes, Virtual world had become massively growing. Every aspects of life become more virtual and less physical. Most of organizations and company are having no different in phasing virtual era, they have to be moved their working space from the office to from home or even from everywhere. A team coordination and leadership inside it, is also shifted to be more challenging because of less physical meeting. The authors try to elaborates about leadership in virtual world era, when every physical meeting is limited. Is there any different from the previous era? And is there any certain expectations of the employees about their leader. Qualitative method through several times deep interview towards five interviewees is being used by the writers to get a picture towards the specific issue related on leadership in virtual era. After collecting the data, the writer will give an explanative description about the interview results. In this article, the author found transformational theories aspect such as idealist influence, motivational inspiration, intellectual stimulation and individual consideration are needed for some employees to enhance their quality of work.
大流行导致了许多变化,虚拟世界变得日益庞大。生活的方方面面都变得更加虚拟,而不再是实体。大多数组织和公司在逐步进入虚拟时代的过程中并没有什么不同,他们不得不将工作空间从办公室搬到家里,甚至从任何地方搬到办公室。由于实际会议的减少,团队内部的协调和领导也变得更具挑战性。作者试图阐述在虚拟世界时代,当每次实体会议都受到限制时的领导力。这与以前的时代有什么不同吗?员工对他们的领导是否有特定的期望。作者采用定性方法,通过对五位受访者进行多次深入访谈,来了解与虚拟时代领导力相关的具体问题。收集数据后,作者将对访谈结果进行解释性说明。在本文中,作者发现一些员工需要变革理论方面的影响,如理想主义影响、激励鼓舞、智力刺激和个人考虑,以提高他们的工作质量。
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引用次数: 0
PENGARUH KOMUNIKASI VERBAL BERBENTUK SINDIRAN ORANG TUA TERHADAP PERUBAHAN PERILAKU PEMUDA DI PERUMAHAN TAMAN ALAMANDA KABUPATEN BEKASI 父母讽刺形式的口头交流对勿加泗县塔曼阿拉曼达住宅区青少年行为变化的影响。
Pub Date : 2024-03-16 DOI: 10.53990/interpretasi.v3i1.240
Reni Novia, Amelia Adiska Putri Amelia Adiska Putri
The communication between parents and their childern can be affected to their behavior, especially to the childern in the youth age. Verbal communication between parents and their childern often do not achieve the desired goal, and one of the verbal communication used is satire. Satire is a figurative language style that does not show its true meaning. This study focuses on parental communication of satire that affects changes in children's behavior. This research uses quantitative methods, which is 54,2% respondent are women 45,8% are men, respondents are young man at age 19-24 th, in Taman Alamanda Block F. A total of 59 samples were used from the results of calculations through the method probability sampling, with technique simple random sampling. Measuring instrumet were used is Statistical Program for Social Science(SPSS) ver 25 with a reliability 0,85., such as the results of the determination test which showed that 18,8% verbal communication of parental satire has influence on children, as well as the results of hypothesis testing stating that thitung>ttabel, (3,628 > 2,002) which is Ho rejected, H1 accepted and the results of the significance test of 0.001 is smaller than the value of alpha (a) 0.05, which means that there is an influence of verbal communication in satire on behavior change over.
父母与子女之间的沟通会影响他们的行为,尤其是对青少年时期的子女。父母与孩子之间的口头交流往往达不到预期目的,而讽刺就是其中一种口头交流方式。讽刺是一种形象化的语言风格,不显示其真实含义。本研究的重点是父母的讽刺沟通会影响孩子行为的变化。本研究采用定量方法,54.2%的受访者为女性,45.8%为男性,受访者为 19-24 岁的年轻人,位于 Taman Alamanda Block F。使用的测量工具是社会科学统计程序(SPSS)第 25 版,信度为 0.85。例如,判定测试结果表明,18.8% 的父母讽刺性口头交流对儿童有影响,假设检验结果表明,thitung>ttabel,(3 628 > 2 002),Ho 被否决,H1 被接受,显著性检验结果为 0.001小于α值(a)0.05,这意味着讽刺作品中的语言交流对行为改变有影响。
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引用次数: 0
STRATEGI HUMAS PERUMDAM TIRTA KERTA RAHARJA KABUPATEN TANGERANG DALAM MENANGANI KELUHAN PELANGGAN Perumdam Tirta Kerta raharja Tangerang 地区处理客户投诉的公共关系战略
Pub Date : 2024-02-28 DOI: 10.53990/interpretasi.v4i1.154
Aina Kusumawati Sagual Putri, Mochammad Mirza, Ari Suseno, Alamsyah
This research examines the public relations strategy of PERUMDAM TKR Tangerang Regency in handling customer complaints and improving service. A fast and precise strategy is needed to handle customer complaints. The purpose of this research is to find out the strategies used by PERUMDAM TKR Tangerang Regency public relations in handling customer complaints. This research uses a descriptive qualitative approach, meaning it provides a thorough and in-depth explanation of the subject matter discussed. Data shows that public relations must understand their primary role in handling customer complaints. This includes handling customer technical and administrative complaints. A public relations strategy is needed to handle customer complaints more efficiently. The results of this research are 1. Public Relations has strategic stages in handling customer complaints, 2. Public Relations does not only handle complaints, but provides company information to customers via social media, 3. Public Relations carries out good two-way communication, 4. The percentage of PR services increases every year, 5. The obstacle in handling customer complaints is that we cannot directly process complaints that go to the PR department.
本研究探讨了 PERUMDAM TKR Tangerang Regency 公司在处理客户投诉和改善服务方面的公共关系策略。处理客户投诉需要快速、准确的策略。本研究的目的是找出 PERUMDAM TKR Tangerang Regency 在处理客户投诉时所使用的公共关系策略。本研究采用描述性定性方法,即对所讨论的主题进行全面深入的解释。数据显示,公共关系人员必须了解自己在处理客户投诉中的主要角色。这包括处理客户的技术和行政投诉。为了更有效地处理客户投诉,需要制定公共关系策略。这项研究的结果是 1.公共关系在处理客户投诉方面具有战略意义;2.公共关系不仅处理投诉,还通过社交媒体向客户提供公司信息;3.公共关系开展了良好的双向沟通;4.公共关系服务的比例逐年增加;5.处理客户投诉的障碍在于我们无法直接处理提交给公共关系部门的投诉。
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引用次数: 0
PENGARUH PENGGUNAAN APLIKASI TIKTOK TERHADAP POLA PIKIR KREATIF REMAJA (STUDI PADA SMK NEGERI 3 KOTA BEKASI JURUSAN TEKNIK KOMPUTER DAN JARINGAN) 使用 Tiktok 应用程序对青少年创造性思维的影响(在勿加西市 SMK NEGERI 3 计算机和网络工程专业的研究)。
Pub Date : 2024-02-28 DOI: 10.53990/interpretasi.v4i1.148
Rika Apriyanti, Budi Suswanto
TikTok application is currently very popular and has a pretty good influence as a place to express yourself. The TikTok application can be used to sharpen creative minds when viewing interesting content. Therefore the research is interested in discussing this matter further. This research is discussed using the theory of new media or new media. This study uses a quantitative method with a positivism paradigm. In this study, data was obtained by distributing questionnaires to students of SMK Negeri 3 Bekasi, TKJ Department, class of 2022-2023. The sampling technique is by purposive random sampling. The data analysis technique used by researchers in this studywas one sample Kolmogrov Smirnov with the help of the SPSS 22.0 program. The results of the research can be seen in the simple linear regression test with the results from the R square test it is known that the use of the tiktok application has an effect of 0.083. This states that the use of the tiktok application affects the creative mindset of teenagers at SMK Negeri 3 Bekasi City, Department of Computer and Network Engineering by 8.3%. The results can be explained that tcount > rtable then it is determined that Ho is rejected statistically significant. It can be seen from the results of the t test, the significant value is less than 0.05 (0.000 <0.05) meaning that there is a strong influence between the independent variable of the tiktok application and the dependent variable of a creative mindset. So it can be concluded from this study that the use of the TikTok application has an influence on the creative mindset of adolescents at SMK Negeri 3 Bekasi majoring in Computer and Network Engineering.
TikTok 应用程序目前非常流行,作为一个表达自我的地方,它具有相当大的影响力。在观看有趣的内容时,TikTok 应用程序可以用来锤炼创造性思维。因此,本研究有兴趣进一步讨论这一问题。本研究使用新媒体或新媒体理论进行讨论。本研究采用实证主义范式的定量方法。在本研究中,数据是通过向SMK Negeri 3 Bekasi的TKJ系2022-2023级学生发放问卷获得的。抽样技术是有目的的随机抽样。在 SPSS 22.0 程序的帮助下,研究人员在本研究中使用的数据分析技术是单样本 Kolmogrov Smirnov。研究结果可以通过简单线性回归检验和 R 平方检验结果看出,使用 tiktok 应用程序的影响为 0.083。这说明,使用 tiktok 应用程序对勿加泗市 SMK Negeri 3 计算机与网络工程系青少年创造性思维的影响为 8.3%。该结果可以解释为 tcount > rtable,因此可以判定 Ho 在统计意义上被拒绝。从 t 检验的结果可以看出,显著值小于 0.05(0.000 <0.05),这意味着自变量 tiktok 应用程序与因变量创造性思维方式之间存在着强烈的影响。因此,本研究得出的结论是,TikTok 应用程序的使用对 SMK Negeri 3 Bekasi 计算机与网络工程专业青少年的创新思维有影响。
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引用次数: 0
PENGARUH HUMAS TERHADAP KEGIATAN COMMUNITY RELATIONS PADA PT KERETA COMMUTER INDONESIA AREA JABODETABEK 公共关系对印度尼西亚 Jabodetabek 地区 PT KERETA 通勤社区关系活动的影响
Pub Date : 2024-02-28 DOI: 10.53990/interpretasi.v4i1.172
Reni Novia, Miftahul Nurul Fajriah
Erecting good  connections with the  girding community through  enforcing community conditioning is one of the places of public relations. thus, experimenters conducted exploration with the title" The Influence of Public Relations on Community Relations Conditioning at PT Keret Commuter Indonesia Jabodetabek Area". The aimBuilding good connections with the  girding community through  enforcing community conditioning is one of the  places of public relations. thus, experimenters conducted  exploration with the title" The Influence of Public Relations on Community Relations Conditioning at PT Kereta Commuter Indonesia Jabodetabek Area". The  end of this  exploration is to empirically test the influence of public relations on community relations conditioning at PT Kereta Commuter Indonesia Jabodetabek Area. The methodology used is quantitative. The population of this  exploration is people who took part in PT KCI's public relations conditioning in January- February 2023. The  slice  system used in this  exploration was  impregnated  slice with a aggregate of 50 repliers. The data analysis  styles are validity test,  trustability test, normalcy test, linearity test, simple direct retrogression test, section test( T) and measure of determination test( R) using the SPSS 25  operation. The  exploration results show t- number> t- table( 16,823> 1,677). The t- test results also  give a significance of  lower than0.1 or 10(0.000<0.1). therefore it can be concluded that PT KCI's public relations has a positive and significant influence on community conditioning.  crucial words Public relations, communication, public relations, social responsibility of this  exploration is to empirically test the influence of public relations on community relations conditioning at PT Kereta Commuter Indonesia Jabodetabek Area. The methodology used is quantitative. The population of this  exploration is people who took part in PT KCI's public relations conditioning in January- February 2023. The  slice  system used in this  exploration was  impregnated  slice with a aggregate of 50 repliers. The data analysis  styles are validity test,  trustability test, normalcy test, linearity test, simple direct retrogression test, section test( T) and measure of determination test( R) using the SPSS 25  operation. The  exploration results show t- number> t- table( 16,823> 1,677). The t- test results also  give a significance of  lower than0.1 or 10(0.000<0.1). therefore it can be concluded that PT KCI's public relations has a positive and significant influence on community conditioning.  crucial words Public relations, communication, public relations, social responsibility
因此,实验人员以 "印度尼西亚 PT Keret Commuter Indonesia Jabodetabek 地区公共关系对社区关系调节的影响 "为题进行了探讨。因此,实验人员以 "印度尼西亚 PT Keret Commuter Indonesia Jabodetabek 地区公共关系对社区关系调节的影响 "为题进行了探索。本次探索的目的是通过实证检验公共关系对 PT Kereta Commuter Indonesia Jabodetabek 地区社区关系调节的影响。采用的方法是定量分析。调查对象为 2023 年 1 月至 2 月参与 PT KCI 公共关系调节的人员。本次调查使用的切片系统是浸渍切片,共有 50 个样本。数据分析方法包括有效性检验、可信度检验、正态检验、线性检验、简单直接回归检验、截面检验(T)和判定检验(R),使用 SPSS 25 操作。检验结果显示,t 数>t 表(16 823>1 677)。t 检验结果的显著性也低于 0.1 或 10(0.000 t- table( 16 823> 1 677))。因此可以得出结论,PT KCI 的公共关系对社区调节有着积极而重要的影响。 关键词 公共关系 传播 公共关系 社会责任
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引用次数: 0
PERAN MARKETING DALAM MENINGKATKAN PENJUALAN UNIT RUMAH CLUSTER KOTA BABELAN PERMAI 市场营销在提高巴贝兰永迈城市群住房销售量中的作用
Pub Date : 2024-02-28 DOI: 10.53990/interpretasi.v4i1.176
Dede Sulaeman, Lia Rahayu Utami
The variety of economic sectors such as residential property creates competition between companies. Of course, the role of marketing is very important in supporting the success of business actors in the field of marketing housing units. Every company is competing to market the house in the most efficient and creative way possible. This research formulates the role of marketing in increasing sales of housing units (case study on housing in Kota Babelan Permai Kota PT Duta Bersama). The theory used in this study is marketing communication with two main theories, namely the marketing mix and the marketing concept. The research method used by researchers in this study is a qualitative method with a post-positivism paradigm, through observation, interviews, and documentation to obtain valuable research. The results of the study concluded that the marketing carried out by PT Duta Bersama by utilizing social media (online) and direct sales (offline) because both methods have their own advantages and advantages. In PT Duta Bersama's marketing efforts such as using Instagram, Facebook, WhatsApp, online buying and selling applications and other social media platforms.
住宅产业等经济部门的多样性造成了企业之间的竞争。当然,市场营销的作用非常重要,它支持企业行为者在住房营销领域取得成功。每家公司都在竞相以最有效、最具创造性的方式推销房屋。本研究阐述了市场营销在提高住房销售量中的作用(Kota Babelan Permai Kota PT Duta Bersama 住房案例研究)。本研究采用的理论是营销传播,包括两个主要理论,即营销组合和营销概念。研究人员在本研究中使用的研究方法是后实证主义范式的定性方法,通过观察、访谈和文献记录来获得有价值的研究成果。研究结果认为,PT Duta Bersama 通过利用社交媒体(线上)和直销(线下)开展营销,因为这两种方法都有各自的优点和优势。在 PT Duta Bersama 的营销工作中,如使用 Instagram、Facebook、WhatsApp、在线买卖应用程序和其他社交媒体平台。
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引用次数: 0
Pengaruh Pesan Akun Instagram @Ketimbang.Ngemisbekasi Terhadap Kepedulian Generasi Muda @Ketimbang.Ngemisbekasi Instagram 账户信息对年轻一代关注点的影响
Pub Date : 2024-02-26 DOI: 10.53990/interpretasi.v1i1.89
Suranti Yunidar, Kartini Rosmalah D. K
The poverty that ensnares the elderly should get a more crucial treatment from the government. Through this account "Rather than Ngemis Bekasi'', the elderly who are trapped in poverty and far from the government's attention are eventually raised in the public. The research method used a survey method with an explanatory descriptive quantitative approach. The sample of this research is the younger generation who follow on Instagram @ketimbang.ngemisbekasi. The research method of this study is a survey method with an explanatory descriptive quantitative approach. The sample of this research is Accidental Sampling. Data collection techniques using questionnaires and interviews. The results of the study prove that 62.8% of the younger generation's concern for the elderly are influenced by messages in the @ Instagram account rather than socializing such as uploading photos/videos, captions, likes, comments, each of which can affect knowledge (cognitive), emotions (affective), and real behavior (conative) of respondents. The rest, 37.2%, is influenced by other factors such as motivation within themselves, family environment, community environment, and social closeness. The suggestions that the researchers give to the next researcher, it is better to learn more about other theories related to the influence of social media messages such as the uses- and-gratifications theory, which can use qualitative methods and add other variables that have not been studied in this study.
困扰老年人的贫困问题应该得到政府的重视。通过 "而不是 Ngemis Bekasi''"这一叙述,陷入贫困、远离政府关注的老年人最终在公众中得到关注。研究方法采用了解释性描述定量调查法。本研究的样本是关注 Instagram @ketimbang.ngemisbekasi 的年轻一代。本研究采用的研究方法是解释性描述定量调查法。研究样本为意外抽样。数据收集技术采用问卷调查和访谈。研究结果证明,62.8% 的年轻一代对老年人的关注是受 @ Instagram 账户中的信息影响,而不是受上传照片/视频、标题、点赞、评论等社交活动的影响,每种社交活动都会影响受访者的知识(认知)、情绪(情感)和实际行为(内涵)。其余的 37.2%则受到其他因素的影响,如自身动机、家庭环境、社区环境和社会亲密度。研究人员给下一位研究人员的建议是,最好多了解与社交媒体信息影响相关的其他理论,如使用和满足理论,可以使用定性方法,并增加本研究中未研究的其他变量。
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引用次数: 0
Analisis Pembagian Tugas Karyawan Dalam Meningkatkan Efektivitas Kerja Melalui Komunikasi Organisasi Pada Pelaksanaan Remote Working Di PT. Tanair Media Seruni 在PT. Tanair Media Seruni公司实施远程工作中通过组织沟通提高工作效率的员工任务分工分析
Pub Date : 2024-02-26 DOI: 10.53990/interpretasi.v1i1.99
Budi Suswanto
Organizational communication began to experience changes in technology-based companies, because it was built by developments in technology and information technology. Where organizational communication was previously built based on physical meetings, is now done online in a remote work system. The research was conducted to analyze the division of duties of employees in improving work through organizational communication in the implementation of remote work at PT Tanair Media Seruni. Observation data through direct observation in the field, in-depth interviews, and documentation. The research was conducted using a qualitative approach with the constructivism paradigm. Using authority theory and organizational communication theory in research. From the results of successful research, presenting the task carried out by technology-based work communication, has now become a necessity. Gadgets seem to be an inseparable device from our work that uses a remote work system. The technology used also does not hinder the management of work communication coordination in presenting tasks. For remaining invincible with crop, organization, action and control. In this way, the entire effective work process can go well.
在以技术为基础的公司中,组织交流开始发生变化,因为它是由技术和信息技术的发展建立起来的。以前的组织交流是建立在实体会议的基础上,而现在则是在远程工作系统中在线进行。本研究旨在分析 PT Tanair Media Seruni 公司在实施远程工作时,员工在通过组织交流改进工作方面的职责分工。通过实地直接观察、深入访谈和文件记录来观察数据。研究采用了建构主义范式的定性方法。在研究中使用权威理论和组织沟通理论。从成功的研究成果来看,通过基于技术的工作交流来呈现所执行的任务,如今已成为一种必然。小工具似乎是我们使用远程工作系统的工作中不可分割的设备。所使用的技术也不会妨碍在展示任务时对工作沟通协调的管理。因为在裁剪、组织、行动和控制方面始终立于不败之地。这样,整个有效的工作过程才能顺利进行。
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引用次数: 0
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