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Factors of Customer Satisfaction in Service Sector: Does Quality of Service Matter? 服务业顾客满意的影响因素:服务质量重要吗?
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.2068
Muhammad Akbar Ali Ansari, Muhammad Sajid, A. Khan, Tanveer Ahmed
Purpose: The study aims to evaluate the impact of the cost of financing, customer loyalty, and customer security on customer satisfaction with financial services as moderating effects in the context of Pakistan. The purpose of the study is to provide the financial services concept between the cost of financing, customer loyalty, customer security, and customer satisfaction. Methodology: Data is gathered through the use of a questionnaire. A total of 330 respondents from Pakistan's five largest banks participated in the study. The information gathered pertains to the various roles that bank personnel play on behalf of bank clients. The sample approach utilised in this study is a convenience sampling method. The SPSS program is used to evaluate the data on the demographics of the area. The PLS-SEM (partial least squares equation model) is used to investigate the conceptual model. Findings: To achieve banking goals in the long term, financial service quality has a favorable impact on customer loyalty and satisfaction, as well as on the cost of financing. Even in the conventional banking sector, the quality of financial services is not adhered to. Financing prices, customer loyalty, customer security, and customer satisfaction all have a direct correlation to the quality of financial services. Practical Implications: To generate high profits and productivity, financial organizations must develop the quality mechanisms to get the best results from customer satisfaction goals.
目的:本研究旨在评估巴基斯坦背景下融资成本、客户忠诚和客户安全对金融服务客户满意度的调节效应。本研究的目的是提供融资成本、顾客忠诚、顾客安全和顾客满意之间的金融服务概念。方法:通过使用问卷收集数据。来自巴基斯坦五大银行的330名受访者参与了这项研究。所收集的信息与银行人员代表银行客户所扮演的各种角色有关。本研究采用的抽样方法是一种方便的抽样方法。SPSS程序用于评估该地区的人口统计数据。利用PLS-SEM(偏最小二乘方程模型)对概念模型进行了研究。研究发现:为了实现银行的长期目标,金融服务质量对客户忠诚度和满意度以及融资成本都有有利的影响。即使在传统银行业,金融服务的质量也没有得到重视。融资价格、客户忠诚度、客户安全性和客户满意度都与金融服务质量直接相关。实际含义:为了产生高利润和生产力,金融组织必须开发质量机制,以从客户满意度目标中获得最佳结果。
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引用次数: 2
Impact of Service Quality and Price Fairness on Consumer Loyalty: The Moderating Role of Information Literacy 服务质量、价格公平对消费者忠诚的影响:信息素养的调节作用
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.1917
M. Adnan, Samia Zarrar, K. Zafar
Purpose: Using data from 200 hotel guests in Multan, Pakistan, this research aims to evaluate the influence of service quality and pricing fairness on consumer loyalty while moderating the role of information literacy. Design/Methodology/Approach/Findings: The findings are estimated using partial least square (PLS). The variables service quality, pricing justice, and information literacy are all positively and substantially connected to customer loyalty, according to PLS estimations. Because the link between service quality and customer loyalty is statistically significant, the results of the moderated regression demonstrate that information literacy positively moderates it. On the other hand, while the link between price fairness and customer loyalty is statistically significant, the variable information literacy acts as a negative moderator. Implications/Originality/Value:  Hotel management are advised to invest in and increase the quality of service. Managers must maintain control of all activities related to the concept of quality from the bottom to the top of their business.
目的:利用来自巴基斯坦木尔坦的200位酒店客人的数据,本研究旨在评估服务质量和价格公平对消费者忠诚度的影响,同时调节信息素养的作用。设计/方法/方法/发现:使用偏最小二乘(PLS)估计发现。根据PLS估计,服务质量、定价公正和信息素养等变量都与顾客忠诚度呈正相关。由于服务质量与顾客忠诚度之间的联系在统计上显著,因此调节回归的结果表明,信息素养正调节了服务质量与顾客忠诚度之间的关系。另一方面,虽然价格公平与顾客忠诚之间的联系具有统计显著性,但可变信息素养充当负向调节因子。启示/创意/价值:建议酒店管理层投资并提高服务质量。管理者必须从下到上对所有与质量概念相关的活动保持控制。
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引用次数: 0
Islamic Banking Prospects, Challenges, and Criticism- A Systematic Literature Review 伊斯兰银行的前景,挑战和批评-系统的文献综述
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.2072
Azam Khan, Saqib Ghias, S. Hyder
Purpose: The article covers the prospects, challenges and criticism of Islamic Banking. There is still a confusion among people about the differences in Islamic and commercial banking. The implementation of Islamic banking is not as per the true spirit with which it was started.    Methodology/Approach: A systematic literature review was conducted and a thorough research was carried out by studying 2725 articles and finally qualifying thirty articles (30 articles) for the review Findings: The results revealed that there is still a confusion among people regarding the difference between Islamic and Conventional banking. The Islamic banks should organize more awareness programs to improve the knowledge of people regarding Islamic banks. The social objectives of Islamic banks are not highlighted from their operations. Implications/Originality/Value: This articles contributes to the literature by giving important insights regarding the Islamic Banking industry. The Islamic Banks can definitely improve by adopting the suggestions given in paper.
目的:介绍伊斯兰银行的前景、挑战和批评。人们仍然对伊斯兰银行和商业银行的区别感到困惑。伊斯兰银行的实施并不符合其开始时的真正精神。方法/方法:进行了系统的文献综述,并通过研究2725篇文章进行了彻底的研究,最终确定了30篇文章(30篇)的审查结果:结果显示,人们仍然对伊斯兰银行和传统银行之间的差异感到困惑。伊斯兰银行应该组织更多的宣传活动,以提高人们对伊斯兰银行的认识。伊斯兰银行的社会目标并没有从其经营中得到突出体现。含义/原创性/价值:本文通过提供有关伊斯兰银行业的重要见解,为文献做出了贡献。通过采纳本文提出的建议,伊斯兰银行肯定可以得到改善。
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引用次数: 0
Corporate Tax Operating Cash flow and Sales Growth and their Impact on Dividend Payout Ratio in Oil and Gas Companies Listed in Karachi Stock Exchange (KSE) 卡拉奇证券交易所(KSE)上市石油和天然气公司的营业现金流和销售增长及其对股息支付率的影响
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.2004
Muhammad Waqas Ashraf, Habib Ullah, Muhammad Athar Bashir, Hafiz Muhammad Uzair Asghar
Purpose: The purpose of this study is to comprehend the dynamics of dividend payout in Pakistan’s oil and gas sector. This study is an attempt to differentiate that what are factors force firms to distribute dividends instead of enhancing retained earnings. To draw the required results 13 listed oil and gas companies have been incorporated in this study and their 5 years’ data has been studied. Design/Methodology/Approach: This study is quantitative and secondary data has been used to extract results. The sources of the data are financial statements of the companies under study. Fixed and random effects of regression were used for data analysis. Findings: Based on this study, it can be concluded that the independent variables selected in this model have the power to explain the dependent variable by 45%, which means the results generated through this study can be given importance accordingly in the oil and gas sector of Pakistan. The explanatory variables were identified from the prior literature and then their impact on dividend payout ratio was studied. Implications/Originality/Value: It is evident from the results of the study that management can take necessary steps to formulate a mutually beneficial dividend policy that can enhance the strength and effectiveness of these explanatory variables to enforce a dividend policy that fulfils the expectations of both the investors and the company. The investors can also evaluate different factors that might have an impact on dividend distribution and they can also get the ability to determine dividend payout ratio which made the basis for decision making for investment in the given sector.
目的:本研究的目的是了解巴基斯坦石油和天然气部门的股息支付动态。本研究试图区分是什么因素迫使公司分配股息,而不是提高留存收益。为了得出所需的结果,本研究纳入了13家上市石油和天然气公司,并对其5年的数据进行了研究。设计/方法/方法:本研究为定量研究,采用二手资料提取结果。数据的来源是所研究公司的财务报表。采用回归的固定效应和随机效应进行数据分析。研究结果:根据本研究,可以得出结论,该模型中选择的自变量具有45%的解释因变量的能力,这意味着通过本研究得出的结果可以在巴基斯坦的石油和天然气领域得到相应的重视。从先前的文献中确定了解释变量,然后研究了它们对股息支付率的影响。含义/原创性/价值:从研究结果中可以明显看出,管理层可以采取必要的步骤来制定互利的股息政策,从而增强这些解释变量的强度和有效性,以执行满足投资者和公司期望的股息政策。投资者还可以评估可能对股息分配产生影响的不同因素,他们也可以获得确定股息支付比率的能力,这是在给定部门投资决策的基础。
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引用次数: 0
Impact of Behavioral Biases and Decision Analysis Methods on Investment Performance of Individual Investors at PSX 行为偏差与决策分析方法对PSX个人投资者投资绩效的影响
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.2103
Nasir Sharif Chauhdary, Bushra Ghufran, Maria Shams Khakwani
Purpose: Market bubbles and crashes remain unexplainable by classical finance theories. Because the history of the Pakistan Stock Exchange has been marked by occasional market bubbles and crashes, a behavioral study is conducted to investigate the impact of investor’s behavioral biases on investment performance. Design/Methodology/Approach: Our research investigates behavioral biases and examines the role of such biases in the selection of investment decision methods. We then investigate the direct impact of behavioral biases on investors' investment performance, as well as how investment analysis methods play a role in mediating the impact of behavioral biases on investment performance. We identified 11 irrational behavior biases based on existing literature and in-depth interviews with brokers, and two decision analysis methods are used: fundamental and technical. Findings: Our findings show that PSX investors exhibit moderately high levels of irrational behavior. Despite their moderately high level of irrationality, investors can use fundamental analysis to make better decisions and achieve better results. Since they use fundamental analysis method, they are boundedly rational rather than completely irrational. Implications/Originality/Value: The fundamental analysis does not fully mediate three determinants of irrationality, namely anchoring, control, and overconfidence. Individual investors and brokers are concerned about reducing the impact of these three biases in order to achieve optimal performance. Brokerage firms and fund managers are recommended to consider the behavioral aspects of investors to predict the future because behavioral factors of investors can not only shape the investment trend of individuals but also the market at large.
目的:市场泡沫和崩溃仍然是经典金融理论无法解释的。由于巴基斯坦证券交易所的历史以偶尔的市场泡沫和崩溃为标志,因此进行了一项行为研究,以调查投资者的行为偏差对投资绩效的影响。设计/方法/方法:我们的研究调查了行为偏差,并考察了这种偏差在投资决策方法选择中的作用。研究了行为偏差对投资者投资绩效的直接影响,以及投资分析方法如何在行为偏差对投资绩效的影响中发挥中介作用。基于现有文献和对经纪人的深度访谈,我们确定了11种非理性行为偏差,并使用了两种决策分析方法:基本面和技术面。研究结果:我们的研究结果表明,PSX投资者表现出中等水平的非理性行为。尽管投资者的非理性程度较高,但他们可以利用基本面分析做出更好的决策,获得更好的结果。由于他们使用的是基本分析方法,所以他们是有限理性的,而不是完全非理性的。影响/原创性/价值:基本分析并没有完全调解非理性的三个决定因素,即锚定、控制和过度自信。个人投资者和经纪人关心的是减少这三种偏差的影响,以实现最优绩效。建议经纪公司和基金经理考虑投资者的行为方面来预测未来,因为投资者的行为因素不仅可以塑造个人的投资趋势,还可以塑造整个市场。
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引用次数: 0
Impact of Monetary Policy on Inflation and Investment in Pakistan: A Time Series Analysis 巴基斯坦货币政策对通货膨胀和投资的影响:时间序列分析
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.2079
I. Chaudhry, Asia Iqbal, Muhammad Umar, Muhammad Faheem
Purpose: This study aims to explore the impact of monetary policy on inflation and investment in Pakistan. Methodology: Our study employs the Autoregressive distributed lag model (ARDL) over the time of 1972 to 2019. Findings: The empirical findings show that in the long-run impact of money supply has significant and positive on investment and other variables trade, foreign direct investment, gross domestic saving, services are also positively associated with the investment. While other variables interest rate and exchange rate negatively linked with investment. Empirical findings of the second econometric model show the core variable money supply has a significant and positive on inflation including other variables foreign direct investment, exchange rate, exports and government expenditures on education but other variables interest rate, gross domestic saving and agriculture output negatively linked with inflation. Implications: The study indicates that a stable monetary policy should be introduced to improve a country's economic development. Monetary policy should be used to build an agreeable environment of uncertainty that draws both domestic and outside investors to promote economic growth. Economic growth can be accomplished by encouraging efficient monetary policy steps for inflation stability and attractive interest rates.
目的:本研究旨在探讨巴基斯坦货币政策对通货膨胀和投资的影响。方法:我们的研究采用了自回归分布滞后模型(ARDL),时间跨度为1972年至2019年。实证结果表明,货币供应量对投资等变量的长期影响显著且正向,贸易、对外直接投资、国内储蓄总值、服务业也与投资呈正相关。而其他变量利率和汇率与投资负相关。第二个计量模型的实证结果表明,核心变量货币供应量对通货膨胀具有显著的正相关作用,包括外国直接投资、汇率、出口和政府教育支出等其他变量,但利率、国内储蓄总值和农业产出等其他变量与通货膨胀呈负相关。启示:本研究提示一国应采取稳定的货币政策来促进经济发展。货币政策应该用来营造一个适宜的不确定性环境,吸引国内外投资者来促进经济增长。经济增长可以通过鼓励有效的货币政策措施来实现,以稳定通货膨胀和有吸引力的利率。
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引用次数: 3
Analysis of Livelihoods and Food Security among Rural Households of Khyber Pakhtunkhwa, Pakistan 巴基斯坦开伯尔-普赫图赫瓦省农村家庭生计和粮食安全分析
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.2091
Khadim Nabi, M. M. Shafi
Purpose: This study was an effort with the aim to study livelihoods and food security status in rural areas of Khyber Pakhtunkhwa province, Pakistan. Design/Methodology/Approach: Three districts of the province were confined and research data from randomly selected 336 households were collected. Livelihoods was analyzed by investigating livelihood strategies pursued by the households while food security status was measured through calorie intake method. Findings: The study examined that diversified livelihood strategies were pursued by the households; and noticed that farm was the prime strategy of 34.52% households while non-farm was the strategy of 65.48% households The incidence of food secure and insecure households was 57.44% and 42.56%, respectively; and  FSI of the food secure households averaged 1.26 and food insecure households averaged 0.79. Implications/Originality/Value: There is dire need to provide opportunities for a sustainable livelihood strategy at household level that could ultimately move them from worse to better food security status.
目的:本研究旨在研究巴基斯坦开伯尔-普赫图赫瓦省农村地区的生计和粮食安全状况。设计/方法/方法:研究范围限定在全省三个地区,随机抽取336户家庭进行数据收集。通过调查家庭生计策略来分析生计,通过卡路里摄入量法来衡量粮食安全状况。研究发现:农户的生计策略多元化;发现34.52%的农户以农业为主要战略,65.48%的农户以非农业为主要战略,粮食安全农户和粮食不安全农户的发生率分别为57.44%和42.56%;粮食安全家庭的FSI平均值为1.26,粮食不安全家庭的FSI平均值为0.79。影响/原创性/价值:迫切需要为家庭层面的可持续生计战略提供机会,最终使他们的粮食安全状况从较差变为较好。
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引用次数: 0
The Endogeneity Quagmire Empirical Evidence from Telecommunication Industry of Pakistan 巴基斯坦电信业内生性泥潭的实证研究
Pub Date : 2021-12-31 DOI: 10.26710/jafee.v7i4.2002
Umair Khan, Umair Khalid, Fatima Farooq
Purpose: The current research aims to analyze the particular quagmire of endogeneity by considering panel data with the renowned challenge of limited periods. Design/Methodology/Approach: More specifically, the empirical methodology is applied to a novel sector of Telecommunications in Pakistan by analyzing the possible relationship between Operational Risk and a Telecommunication company’s financial performance. The efficacy of the results is further tested by additional tests of GMM. Operational risk in the study is proxied with three variables. Performance is measured in terms of Returns with respect to Equity holders and Total Assets. From the point of view of management, Asset utilization is also used as a proxy for financial performance. Findings: Results show a presence of a significant and a negative relationship between operational risk and management performance and returns, thereby emphasizing the importance of operational risk management for enhanced performance in light of the theory of performance frontiers introduced by Schmenner and Swink in 1998. Implications/Originality/Value: The results suggest that the focus on operational risk management should be revitalized if the firms seek improved performance and a sustainable competitive advantage.
目的:当前的研究旨在通过考虑具有有限时期挑战的面板数据来分析内生性的特殊困境。设计/方法/方法:更具体地说,实证方法通过分析操作风险与电信公司财务绩效之间的可能关系,应用于巴基斯坦电信的一个新部门。通过GMM的附加试验进一步验证了结果的有效性。本研究中的操作风险用三个变量来表示。业绩是根据股东和总资产的回报来衡量的。从管理的角度来看,资产利用率也被用作财务绩效的代理。研究结果显示,操作风险与管理绩效和回报之间存在显著的负相关关系,从而根据Schmenner和Swink于1998年提出的绩效前沿理论,强调了操作风险管理对提高绩效的重要性。启示/原创性/价值:结果表明,如果企业寻求改善绩效和可持续的竞争优势,则应重新关注操作风险管理。
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引用次数: 0
Determinants of Foreign Capital Inflows in Emerging Markets: The Role of Institutional Quality 新兴市场外资流入的决定因素:制度质量的作用
Pub Date : 2021-12-15 DOI: 10.26710/jafee.v7i3.1881
Immaculate Simiso Nxumalo, P. Makoni
Purpose: The purpose of the study was to examine the key determinants of foreign direct investment (FDI) and foreign portfolio investment (FPI) in emerging market economies, with greater emphasis placed on the impact of institutional quality. Design/Methodology/Approach: The study applied a panel data system generalised method of moments (GMM) model using annual data spanning the period 2007 to 2017, in respect of 12 emerging market economies. To measure institutional quality, the study adopted the Worldwide Governance Indicators, and constructed a composite index for institutional quality using the Principal Components Analysis (PCA) method. Findings: The results revealed that FDI in the selected emerging markets was attracted by institutional quality and economic growth. Capital account openness, institutional quality and economic growth were positive determinants of FPI. However, stock market development stood out as the key determinant factor for foreign capital inflows. Implications/Originality/Value: The implications of these findings are that, in their pursuit of foreign capital inflows, these emerging markets should continue to liberalise their economies and develop their financial markets. Importantly, such developments must be coupled with the strengthening of the formal governance institutions. Robust institutions would not only curb institutional weaknesses that deter international capital inflows, but would also insulate emerging markets from unfavourable effects of volatile capital flows.                                                            
目的:本研究的目的是研究新兴市场经济体中外国直接投资(FDI)和外国证券投资(FPI)的关键决定因素,更强调制度质量的影响。设计/方法/方法:本研究采用面板数据系统广义矩量法(GMM)模型,使用2007年至2017年12个新兴市场经济体的年度数据。为了衡量制度质量,本研究采用了全球治理指标,并运用主成分分析(PCA)方法构建了制度质量综合指数。研究发现:所选新兴市场的FDI主要受到制度质量和经济增长的吸引。资本账户开放、制度质量和经济增长是FPI的正向决定因素。然而,股票市场的发展成为外资流入的关键决定因素。启示/原创性/价值:这些发现的启示是,在追求外国资本流入的过程中,这些新兴市场应该继续开放其经济并发展其金融市场。重要的是,这种发展必须与加强正式治理机构相结合。健全的制度不仅可以遏制阻碍国际资本流入的制度弱点,还可以使新兴市场免受资本流动波动的不利影响。
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引用次数: 0
The Impact of Cash Flow Management Practices on Financial Performance of Cement Manufacturing Firms: A Comparative Study of Pakistan and India 水泥制造企业现金流管理实践对财务绩效的影响:巴基斯坦和印度的比较研究
Pub Date : 2021-12-07 DOI: 10.26710/jafee.v7i3.1926
Muhammad Adil Keerio, A. Talpur, Tooba Ameen, Meer Hassan Mari
Purpose: The study examined the impact of cash flow management practices on Pakistani cement firm’s financial performance with comparison of Indian cement sector’s selected firms. Methodology: The Pooled OLS Regression is applied with the Help of EViews software. The data collection is from official websites of the concerned companies from 2009 to 2018 with help of secondary source. The multiple regressions, Random Effect Model and Fixed effect models are used for the analysis of data and confirmed with Husman test. Findings: The finding of this study for both selected countries indicated the influence of cash flow management practices wherein both countries cement producing companies shows significant impact on firm’s performance but in terms of Pakistan Return on Assets have no impact on firm’s Profitability. Implications: Therefore, after a careful analysis study recommended that cement manufacturing companies must reevaluate their practices of managing cash flows in order to generate more profitability and generate enough cash to meet their obligations.
目的:本研究考察了现金流管理实践对巴基斯坦水泥公司财务绩效的影响,并与印度水泥部门选定的公司进行了比较。方法:在EViews软件的帮助下,采用Pooled OLS回归。数据来源于相关公司2009年至2018年的官方网站,辅助来源。采用多元回归模型、随机效应模型和固定效应模型对数据进行分析,并用Husman检验进行验证。研究结果:本研究对两个选定国家的发现表明了现金流管理实践的影响,其中两个国家的水泥生产公司对公司的绩效都有显著影响,但就巴基斯坦资产回报率而言,对公司的盈利能力没有影响。因此,经过仔细的分析,研究建议水泥制造公司必须重新评估其管理现金流的做法,以产生更多的盈利能力,并产生足够的现金来履行其义务。
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引用次数: 0
期刊
Journal of Accounting and Finance in Emerging Economies
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