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Differentiating Factors of the Process Approach in Service Organizations: Case Study of a Training Service Company 服务组织过程方法的差异化因素——以某培训服务公司为例
Q2 Business, Management and Accounting Pub Date : 2021-06-09 DOI: 10.32738/JEPPM-2022-0001
Cynthia Rubí Chávez Martínez
The process approach is one of the most important practices to manage enterprises. However, a limitation in the literature concerns the factors that characterize this management approach in service enterprises. This study seeks to show the differentiating factors of the process approach in services industries, useful to understand business processes and their management in the organizations in this sector. Qualitative research through a single case study in a training service company was carried out by observation, interviews and the use of documentary evidence to identify the factors. Findings show six differentiating factors (organization nature, process nature, process inputs and outputs, process control, human resources, and staff roles) which were classified into three categories: organization, process, and people. This will be beneficial and of value to managers of the service organizations to understand business processes and their management in enterprises.
流程方法是管理企业最重要的实践之一。然而,文献中的一个局限性涉及服务企业中这种管理方法的特征因素。本研究旨在展示服务业流程方法的差异化因素,有助于了解该行业组织的业务流程及其管理。通过对一家培训服务公司的个案研究,通过观察、访谈和使用文献证据来确定因素,进行了定性研究。研究结果显示了六个不同的因素(组织性质、过程性质、过程输入和输出、过程控制、人力资源和员工角色),这些因素分为三类:组织、过程和人员。这对服务组织的管理者了解企业中的业务流程及其管理将是有益的,也是有价值的。
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引用次数: 0
Predicting Cost Performance of Construction Projects from Projects Procurement Procedure 从项目采购程序预测建设项目的成本绩效
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0018
S. Egwunatum, A. Awo-Osagie, I. A. Awodele, E. Eze
Abstract The purpose of this paper is to show by multivariate regression model if a defective procurement procedure leading to a contract award affects the smooth execution of a project in terms of its cost performance on the strength of the significance of the model. This investigation was conducted with a quantitative method of research by administering questionnaires to key industry players (clients, consultants, and contractors) engaged in construction projects (both civil and building works) in assessing contract award procedures, conditions for contract award after tender evaluation and criteria for contractors’ prequalification. Data from their field survey was analysed with mean item score to show hierarchal importance of factors and critical evaluation using multivariate analysis of variance. Findings showed that a poor and inappropriate contract award procedure has divergence from efficient project cost management based on the corollary of mean score values of contract award procedures, conditions for the award and prequalification test. The practical implication of this, is that an unbiased contract award procedure will apparently lead to a lesser strenuous project management effort towards mitigating cost spills and overruns for a lesser project abandonment if the right contractor with the right capabilities is awarded the contract. These implications stem from the originality of the investigation arising from F-value statistics (7.406), t-value statistics (3.046), and p-value of 0.003.
摘要本文的目的是通过多元回归模型来证明采购程序缺陷导致的合同授予是否会影响项目在成本绩效方面的顺利执行。本调查采用定量研究方法,对从事建筑项目(包括土木和建筑工程)的主要行业参与者(客户、顾问和承包商)进行问卷调查,以评估合同授予程序、评标后的合同授予条件和承包商资格预审的标准。他们的实地调查数据用平均项目得分进行分析,以显示因素的层次重要性,并使用多变量方差分析进行关键评估。研究结果表明,基于合同授予程序的平均得分值、授予条件和资格预审测试的推论,糟糕和不适当的合同授予程序与有效的项目成本管理存在分歧。这一点的实际含义是,如果将合同授予具有合适能力的合适承包商,那么公正的合同授予程序显然会减少项目管理的繁重工作,以减少成本溢出和超支,从而减少项目放弃。这些含义源于源于f值统计(7.406)、t值统计(3.046)和p值0.003的独创性调查。
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引用次数: 1
Identifying Challenges of Internet of Things on Construction Projects Using Fuzzy Approach 用模糊方法识别物联网对建设项目的挑战
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0021
B. Amade, C. I. Nwakanma
Abstract This study presents a fuzzy decision-making trial and evaluation laboratory (DEMATEL) analysis of the internet challenges of the internet of things (IoT) implementation of construction projects in Nigeria. The identification of the IoT challenges was carried out through a thorough literature search and discussions with 27 built environmental experts. In addition, DEMATEL, an expert judgement-based tool, was used to pick, design, and evaluate a structural model consisting of a causal relationship between defined IoT challenges. Subsequently, the fuzzy DEMATEL was deployed with a view to constructing a structural relationship between the various challenging factors by visualising the dynamic associations between them. Based on the findings of the literature survey and expert evaluation, 18 obstacles to the implementation of IoT in construction projects were classified into cause and effect classes based on their relative parameters of impact. The results suggest that 8 challenges were categorised into the cause group, while 10 were listed into the impact group. The results of this study will enable construction companies, construction industry experts, project managers in Nigeria to enhance their search to design and execute an effective and productive IoT application for their construction projects.
摘要本研究对尼日利亚建设项目物联网(IoT)实施的互联网挑战进行了模糊决策试验和评估实验室(DEMATEL)分析。物联网挑战的识别是通过彻底的文献搜索和与27位建筑环境专家的讨论进行的。此外,DEMATEL是一种基于专家判断的工具,用于挑选、设计和评估由定义的物联网挑战之间的因果关系组成的结构模型。随后,部署了模糊DEMATEL,以期通过可视化各种具有挑战性的因素之间的动态关联来构建它们之间的结构关系。根据文献调查和专家评估的结果,将建筑项目中实施物联网的18个障碍根据其相对影响参数划分为因果类别。结果表明,8项挑战被分为原因组,10项被列为影响组。这项研究的结果将使尼日利亚的建筑公司、建筑行业专家和项目经理能够加强搜索,为其建筑项目设计和执行有效且高效的物联网应用程序。
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引用次数: 4
Energy Performance Analysis of Building Envelopes 建筑围护结构的能源性能分析
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0019
I. Motawa, A. Elsheikh, Esraa Diab
Abstract The building sector has a high level of energy consumption caused mainly by the buildings heating and cooling energy demands to satisfy indoor comfort requirements. Reducing both the amount of energy consumed and the life cycle cost is a main challenge for the construction of buildings. It is evident that sustainable materials have low environmental impacts and need low consumption of energetic resources in addition to their durability and recyclability. Therefore, this research aims to test different sustainable materials available in Egypt for the construction of building envelopes that include local stones “Marble and Limestone” and insulation materials “Polyurethane- expanded and Extruded polystyrene (XPS) foam” in order to achieve savings in energy and total life cycle cost. The simulation tests were conducted through Design Builder software. The results aim to provide solutions for building designers to achieve energy-efficiency and costeffective design. The proposed alternatives showed a significant reduction in energy consumption by up to 62% and the total life cycle costs significantly reduced by up to 45.8%.
摘要建筑行业的能源消耗水平较高,主要是由于建筑对供暖和制冷能源的需求,以满足室内舒适性要求。降低能源消耗量和生命周期成本是建筑施工面临的主要挑战。很明显,可持续材料对环境的影响很低,除了耐久性和可回收性外,还需要低能耗的能源。因此,本研究旨在测试埃及可用于建筑围护结构的不同可持续材料,包括当地石材“大理石和石灰石”和绝缘材料“聚氨酯-膨胀和挤出聚苯乙烯(XPS)泡沫”,以实现能源节约和总生命周期成本。模拟测试是通过Design Builder软件进行的。研究结果旨在为建筑设计师提供实现能源效率和成本效益设计的解决方案。所提出的替代方案显示,能源消耗显著降低了62%,总生命周期成本显著降低了45.8%。
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引用次数: 4
Factors for Time and Cost Overrun in Public Projects 公共项目中时间和成本超支的因素
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0023
Shehryar Idrees, M. Shafiq
Abstract The construction industry in Pakistan is experiencing a surge in public sector projects due to major investments in infrastructure projects. Project delays and cost overrun are common features in public sector construction projects in Pakistan. Therefore, an understanding of the causes of time and cost overrun in public projects is essential. This paper investigates delay and cost overrun factors within the context of public sector projects in Pakistan. This study identifies 48 potential factors from existing literature and semi-structured interviews were used to refine the identified factors into ten categories. A questionnaire survey was used to establish a hierarchy of factors using descriptive statistics. The results showed that the major causes of time overruns in public projects were (1) legal issues, such as court stay orders, land acquisition, relocation of public facilities; (2) technical errors leading to low-quality drawings, rework, and errors at bidding stage; and (3) Poor project management. The findings of this research contribute to understanding the causes of project delays in public sector projects in Pakistan.
由于基础设施项目的重大投资,巴基斯坦的建筑业正在经历公共部门项目的激增。项目延误和成本超支是巴基斯坦公共部门建设项目的共同特点。因此,了解公共项目中时间和成本超支的原因是必不可少的。本文研究了巴基斯坦公共部门项目背景下的延迟和成本超支因素。本研究从现有文献中确定了48个潜在因素,并采用半结构化访谈将确定的因素细化为10个类别。问卷调查是用来建立一个层次的因素使用描述性统计。结果表明,公共项目工期超期的主要原因有:(1)法律问题,如法院暂缓令、征地、公共设施搬迁等;(2)技术错误导致图纸质量不高、返工、投标阶段出现错误的;(3)项目管理不善。本研究的结果有助于理解巴基斯坦公共部门项目延误的原因。
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引用次数: 9
Agile Practices and Impacts on Project Success 敏捷实践及其对项目成功的影响
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0024
Rebecca Sandstø, Cornelia Reme-Ness
Abstract The creation of Agile frameworks signified the development of practices specifically aimed at delivering projects - in an unpredictable world - on time, within budget and to the required quality. The purpose of this study is to present the potential effects of common Agile practices on conditions for project success. Two literature reviews are conducted. The first literature review identifies commonly reported Agile practices, while the second literature review focuses on these Agile practices’ reported effects. The two literature reviews identify twelve commonly reported Agile practices and their reported effects on six conditions for project success. Some Agile practices are shown to be more common than others. An abundance of identified terms used for Agile practices complicates the review of the existing empirical studies and the establishment of a common research agenda. Furthermore, the research shows that most of the examined Agile practices have both positive and negative effects on the conditions for project success. Only a few of the commonly reported Agile practices are shown to have a solely positive effect. The study identifies variations in the amount of available research on the effects of the various Agile practices. For research, this study identifies Agile practices and effects that need further attention. For practice, this study shows that Agile practices should be implemented with the desired effects, and the organizational and contextual conditions, in mind.
摘要敏捷框架的创建标志着专门针对在不可预测的世界中按时、在预算内并达到所需质量交付项目的实践的发展。本研究的目的是展示常见敏捷实践对项目成功条件的潜在影响。进行了两次文献综述。第一篇文献综述确定了通常报告的敏捷实践,而第二篇文献综述侧重于这些敏捷实践的报告效果。这两篇文献综述确定了12种常见的敏捷实践及其对项目成功的六个条件的影响。一些敏捷实践被证明比其他实践更常见。敏捷实践中使用的大量术语使现有实证研究的审查和共同研究议程的建立变得复杂。此外,研究表明,大多数被检查的敏捷实践对项目成功的条件都有积极和消极的影响。只有少数常见的敏捷实践被证明具有唯一的积极影响。该研究确定了各种敏捷实践影响的可用研究数量的差异。为了进行研究,本研究确定了需要进一步关注的敏捷实践和效果。在实践中,这项研究表明,敏捷实践的实施应该考虑到预期的效果,以及组织和上下文条件。
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引用次数: 6
Predicting Cost Contingency Using Analytical Hierarchy Process and Multi Attribute Utility Theory 运用层次分析法和多属性效用理论预测成本或有事项
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0022
A. Shash, Mohammad Al-Salti, Adel Alshibani, Laith A. Hadidi
Abstract An endeavor to predict the optimum contingency value that balances between maintaining business competitiveness and achieving project objectives is definitely an essential contributor to the survival of contractors. The chief objective of this research, therefore, is to develop a mathematical prediction model of the optimum cost contingency value for building projects in Saudi Arabia. The analytical hierarchy process (AHP) technique was used to define the most significant risk factors inherent in public work projects. The multi attribute utility theory (MAUT) technique was used to measure contractors’ risk attitudes and to establish the utility functions through MATLAB. The required data to build the model for the AHP and MAUT were collected from 17 contractors mostly through intensive face-to-face interviews and email-response to a developed structured questionnaire. The integrated contingency model reflects the basic dimensions of risk and considers the various risk attitudes of contractors. The model has been implemented in prototype software using object-oriented programming. Two completed local building construction projects were used to validate and demonstrate the use of the developed model in recommending the optimum cost contingency value for building projects in Saudi Arabia. The developed model was proven reliable in estimating the contingency with an accuracy skewed 9% to the high side.
摘要:努力预测在保持商业竞争力和实现项目目标之间取得平衡的最佳应急价值,无疑是承包商生存的重要因素。因此,本研究的主要目的是开发沙特阿拉伯建筑项目最佳成本或有价值的数学预测模型。使用层次分析法(AHP)技术来定义公共工程项目中最重要的风险因素。利用多属性效用理论(MAUT)技术测量承包商的风险态度,并通过MATLAB建立效用函数。建立AHP和MAUT模型所需的数据是从17家承包商那里收集的,主要是通过密集的面对面访谈和对开发的结构化问卷的电子邮件回复。综合应急模型反映了风险的基本维度,并考虑了承包商的各种风险态度。该模型已使用面向对象编程在原型软件中实现。使用两个已完成的当地建筑施工项目来验证和证明所开发的模型在推荐沙特阿拉伯建筑项目的最佳成本或有价值时的使用。所开发的模型在估计偶然性方面被证明是可靠的,准确度向高侧倾斜了9%。
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引用次数: 3
Constructability: Owners, Designers, and Contractors Practices in Industrial Projects 可施工性:业主、设计师和承包商在工业项目中的实践
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0017
A. Shash, Saleh Almufadhi
Abstract The constructability theory is built on the premise that designated experts review and analyse a plan collectively to iron out obstacles that may cause failure to the plan and make the execution efficient and cost-effective. This paper aims to reveal constructability practices among stakeholders (owners, designers, and contractors) who are executing industrial projects in Saudi Arabia. The research commenced with an intensive review of related literature. The literature review enabled the researchers to develop a questionnaire (data collection tool) which was distributed among the stakeholders via E-mail. The received data were analysed using simple statistical tools such as means, frequency, etc. The Relative Importance Index (RII) was used to measure the level of benefits from the constructability implementation. The stakeholders were found to implement constructability at the project and, to some extent, at corporate levels. Besides, they use many Construction Industry Institute (CII) concepts emerging from well-constructability CII principles in industrial projects. They form teams consisting of personnel from their organizations and facilitators either from their organization or from constructability consulting organizations. They use effective constructability review techniques such as the log/file, brainstorming, and the design review checklist. The constructability implementation yields considerable benefits, including “Reduce engineering cost,” “Reduce construction cost,” “Reduce the amount of rework,” “Improve project safety,” “Reduce schedule duration,” and several others. The study contributes to the book of knowledge and provides practitioners with guidance in implementing constructability. Designers and contractors are advised to implement constructability at the corporate level.
可构建性理论是建立在指定的专家集体审查和分析计划的前提下,以消除可能导致计划失败的障碍,使计划的执行效率和成本效益提高。本文旨在揭示在沙特阿拉伯执行工业项目的利益相关者(业主、设计师和承包商)之间的可施工性实践。研究开始于对相关文献的深入研究。文献回顾使研究人员能够开发一份问卷(数据收集工具),并通过电子邮件分发给利益相关者。使用简单的统计工具,如平均值、频率等,对收到的数据进行分析。采用相对重要性指数(Relative Importance Index, RII)来衡量可构造性实施的效益水平。发现利益相关者在项目中实现可构造性,并且在某种程度上在公司级别上实现可构造性。此外,他们在工业项目中使用了许多建筑业协会(CII)的概念,这些概念是由良好可施工性CII原则产生的。他们组成团队,由本组织的人员和本组织或可构建性咨询组织的促进者组成。他们使用有效的可构造性审查技术,如日志/文件、头脑风暴和设计审查清单。可构造性实现产生了相当大的好处,包括“减少工程成本”、“减少建筑成本”、“减少返工量”、“提高项目安全性”、“减少进度持续时间”,以及其他一些好处。该研究为知识之书做出了贡献,并为实践者提供了实施可建构性的指导。建议设计师和承包商在公司层面实施可施工性。
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引用次数: 2
Impediments to Construction Safety Improvement 改善建筑安全的障碍
Q2 Business, Management and Accounting Pub Date : 2021-05-21 DOI: 10.2478/jeppm-2021-0020
P. O. Kukoyi, O. Adebowale
Abstract Construction safety is one of the parameters for evaluating the success of a construction project. Evidence from the literature suggests that a poor health and safety (H&S) record is a matter of concern to project stakeholders. The benefits of improved H&S performance include, inter alia, increased productivity, reduced construction cost, reduced workplace accidents, and an enhanced industry image. This research seeks to determine major obstacles to project site safety in Nigeria. An understanding of these impediments provides an opportunity to develop strategies for H&S at construction sites. A questionnaire survey was used to address the objectives of the study, while descriptive statistics were employed to interpret the quantitative data obtained. The findings revealed that stakeholders’ lack of commitment, ineffective H&S regulations, and inadequate H&S training among construction professionals are the major obstacles to H&S performance. This study provides in-depth knowledge by highlighting the significant obstacles to H&S practice. The research is limited to Nigeria and did not secure enough evidence to generalise its findings. Therefore, similar studies are required in other developing countries to compare the impediments to construction H&S in those countries to the findings of this study.
摘要施工安全是评价建设项目成功与否的参数之一。来自文献的证据表明,不良的健康和安全(H&S)记录是项目利益相关者关注的问题。改善卫生与安全绩效的好处包括,除其他外,提高生产率,降低建筑成本,减少工作场所事故,并提高行业形象。本研究旨在确定尼日利亚项目现场安全的主要障碍。对这些障碍的理解为建筑工地的卫生与安全制定策略提供了机会。问卷调查是用来解决研究的目标,而描述性统计是用来解释所获得的定量数据。研究发现,利益相关者缺乏承诺、卫生与安全法规无效、建筑专业人员卫生与安全培训不足是影响卫生与安全绩效的主要障碍。本研究通过强调卫生与安全实践的重大障碍提供了深入的知识。这项研究仅限于尼日利亚,并没有获得足够的证据来推广其发现。因此,需要在其他发展中国家进行类似的研究,将这些国家的建设卫生与安全障碍与本研究的结果进行比较。
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引用次数: 7
Scheduling of Post-Flood Recovery Project with Flexible Project Structure 工程结构灵活的灾后恢复工程调度
Q2 Business, Management and Accounting Pub Date : 2020-10-20 DOI: 10.2478/jeppm-2021-0012
B. O. Odedairo, Odion Ehidebama Olenloa
Abstract Flood events around the world result in the loss of human lives, disruption, damage to economic, infrastructural and ecological systems. Although, different frameworks to manage flood events exist; however, the complexity (i.e. adjustment and adaptation) associated with some of these approaches is often limited by constraints of time and resources. Therefore, this study attempts to apply a flexible project structure to schedule a post-flood recovery project (PFRP). Twenty-five (25) restorative activities in a PFRP were identified, categorised and scheduled as resource-constrained project scheduling problem with a flexible structure (RCPSP-FS). Monte Carlo simulation was used to reflect the uncertain characteristics of each restorative activity. PFRP completion time was 42 and 86 days under time and resource constraints assumptions, respectively. Thirty- four (34) network paths (sub-projects) were identified and grouped into 4 restorative measures as follows: (i) removal of hazardous materials (ii) evacuation of injured persons (iii) provision of flood technology warning system and technical facilities and (iv) construction of shelter, homes and bridges. Time and cost flexibility values for the network paths range from 6 to 63 days, and 14.79 to 288.77 thousand USD, respectively. Time and schedule sensitivity analysis revealed the impact of each restorative activity on simulated project completion time. Based on these results, it is concluded that a flexible project structure can respond to changing circumstances during post-flood restoration efforts which allow more degree of freedom in activity scheduling, flood events measures and cost alternatives.
摘要世界各地的洪水事件导致了人类生命的损失、经济、基础设施和生态系统的破坏。尽管存在管理洪水事件的不同框架;然而,与其中一些方法相关的复杂性(即调整和适应)往往受到时间和资源限制的限制。因此,本研究试图采用灵活的项目结构来安排洪水后恢复项目(PFRP)。PFRP中的二十五(25)项恢复性活动被确定、分类和安排为具有灵活结构的资源受限项目调度问题(RCPSP-FS)。蒙特卡洛模拟用于反映每种恢复活动的不确定性特征。在时间和资源限制的假设下,PFRP完成时间分别为42天和86天。确定了三十四(34)条网络路径(子项目),并将其分为4项恢复措施,如下:(i)清除危险材料(ii)疏散受伤人员(iii)提供洪水技术预警系统和技术设施,以及(iv)建造避难所、房屋和桥梁。网络路径的时间和成本灵活性值分别为6至63天和14.79至288.77万美元。时间和进度敏感性分析揭示了每项恢复活动对模拟项目完成时间的影响。基于这些结果,得出的结论是,灵活的项目结构可以在洪水后恢复工作中应对不断变化的环境,从而在活动调度、洪水事件措施和成本替代方案方面有更大的自由度。
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引用次数: 0
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