Pub Date : 2023-02-28DOI: 10.1108/oir-04-2022-0232
Ali Farooq, Laila Dahabiyeh, Yousra Javed
PurposeThe purpose of this paper is to understand the factors that enable and inhibit WhatsApp users' discontinuance intention (DI) following the change in WhatsApp's privacy policy.Design/methodology/approachUsing the enabler-inhibitor model as a framework, a research model consisting of discontinuation enabler distrust (DT) and the DT's antecedents [(negative electronic word of mouth (NEWOM), negative offline word of mouth (NOWOM) and privacy invasion (PI)], discontinuation inhibitor inertia (INR) and INR's antecedents (affective commitment, switching cost and use habit) and moderator structural assurance was proposed and tested with data from 624 WhatsApp users using partial least square structure equational modeling (PLS-SEM).FindingsThe results show that DT created due to NEWOM and a sense of PI significantly impact DI. However, INR has no significant impact on DI. Structural assurance significantly moderates the relationship between DT and DI.Originality/valueThe paper collected data when many WhatsApp users switched to other platforms due to the change in WhatsApp's terms of service. The timing of data collection allowed for collecting the real impact of the sense of PI compared to other studies where the effect is hypothetically induced. Further, the authors acknowledge social media providers' efforts to address privacy criticism and regain users’ trust, an area that has received little attention in prior literature.
{"title":"When WhatsApp changed its privacy policy: explaining WhatsApp discontinuation using an enablers-inhibitors' perspective","authors":"Ali Farooq, Laila Dahabiyeh, Yousra Javed","doi":"10.1108/oir-04-2022-0232","DOIUrl":"https://doi.org/10.1108/oir-04-2022-0232","url":null,"abstract":"PurposeThe purpose of this paper is to understand the factors that enable and inhibit WhatsApp users' discontinuance intention (DI) following the change in WhatsApp's privacy policy.Design/methodology/approachUsing the enabler-inhibitor model as a framework, a research model consisting of discontinuation enabler distrust (DT) and the DT's antecedents [(negative electronic word of mouth (NEWOM), negative offline word of mouth (NOWOM) and privacy invasion (PI)], discontinuation inhibitor inertia (INR) and INR's antecedents (affective commitment, switching cost and use habit) and moderator structural assurance was proposed and tested with data from 624 WhatsApp users using partial least square structure equational modeling (PLS-SEM).FindingsThe results show that DT created due to NEWOM and a sense of PI significantly impact DI. However, INR has no significant impact on DI. Structural assurance significantly moderates the relationship between DT and DI.Originality/valueThe paper collected data when many WhatsApp users switched to other platforms due to the change in WhatsApp's terms of service. The timing of data collection allowed for collecting the real impact of the sense of PI compared to other studies where the effect is hypothetically induced. Further, the authors acknowledge social media providers' efforts to address privacy criticism and regain users’ trust, an area that has received little attention in prior literature.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"49 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80810455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-14DOI: 10.1108/oir-10-2021-0563
Cuong Hung Nguyen, H. Nguyen, Theu Kim Doan, Minh Hoang Nguyen, M. Le
PurposeThis study provides a framework to explain the attitude–intention gap in viewing advertisements in social networks. Going beyond the literal and evaluative inconsistency issues in measuring factors with theory of planned behavior (TPB), the authors propose and test a theoretical framework with possible moderators to the relationship between the attitude and behavioral intention.Design/methodology/approachTwo surveys were conducted to test the theoretical framework, one with students and the other with working people in Hanoi, Vietnam. After testing measure reliabilities and validities, hypotheses were tested with regressions using SPSS.FindingsIn general, the attitude was still found to have a positive relationship with the behavioral intention. However, the attitude–intention gap still exists as trust in social network was found to moderate the relationship between the attitude and intention with the working people sample while trust in brands advertised facilitate the relationship with the student sample. Interestingly, involvement was not found to moderate the relationship.Practical implicationsSeveral practical implications can be recommended. In general, the marketing strategy for managers is still to develop positive attitude by consumers toward viewing advertisements. However, personalization strategy should be taken with care in advertisement in social network. Providing consumers with perceived privacy control may help enhance the advertisement effectiveness. Finally, building trusts, on or off the social network, should be optimized to increase the users' intention to view advertisements in social network.Originality/valueThis research offers a new explanation for the attitude–intention inconsistency in general and for viewing advertisements in social networks in particular. Going beyond the measurement issues, the research suggests looking at the process under that the attitude can be formed and activated to impact on the intention. Moreover, mixed findings from two comparable samples provide nuanced insights for different groups of consumers.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-10-2021-0563.
{"title":"Viewing advertisements in social networks: the attitude-intention inconsistency revisited","authors":"Cuong Hung Nguyen, H. Nguyen, Theu Kim Doan, Minh Hoang Nguyen, M. Le","doi":"10.1108/oir-10-2021-0563","DOIUrl":"https://doi.org/10.1108/oir-10-2021-0563","url":null,"abstract":"PurposeThis study provides a framework to explain the attitude–intention gap in viewing advertisements in social networks. Going beyond the literal and evaluative inconsistency issues in measuring factors with theory of planned behavior (TPB), the authors propose and test a theoretical framework with possible moderators to the relationship between the attitude and behavioral intention.Design/methodology/approachTwo surveys were conducted to test the theoretical framework, one with students and the other with working people in Hanoi, Vietnam. After testing measure reliabilities and validities, hypotheses were tested with regressions using SPSS.FindingsIn general, the attitude was still found to have a positive relationship with the behavioral intention. However, the attitude–intention gap still exists as trust in social network was found to moderate the relationship between the attitude and intention with the working people sample while trust in brands advertised facilitate the relationship with the student sample. Interestingly, involvement was not found to moderate the relationship.Practical implicationsSeveral practical implications can be recommended. In general, the marketing strategy for managers is still to develop positive attitude by consumers toward viewing advertisements. However, personalization strategy should be taken with care in advertisement in social network. Providing consumers with perceived privacy control may help enhance the advertisement effectiveness. Finally, building trusts, on or off the social network, should be optimized to increase the users' intention to view advertisements in social network.Originality/valueThis research offers a new explanation for the attitude–intention inconsistency in general and for viewing advertisements in social networks in particular. Going beyond the measurement issues, the research suggests looking at the process under that the attitude can be formed and activated to impact on the intention. Moreover, mixed findings from two comparable samples provide nuanced insights for different groups of consumers.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-10-2021-0563.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"23 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86895283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-07DOI: 10.1108/oir-08-2021-0423
Nushrat Khan, M. Thelwall, K. Kousha
PurposeThis study investigates differences and commonalities in data production, sharing and reuse across the widest range of disciplines yet and identifies types of improvements needed to promote data sharing and reuse.Design/methodology/approachThe first authors of randomly selected publications from 2018 to 2019 in 20 Scopus disciplines were surveyed for their beliefs and experiences about data sharing and reuse.FindingsFrom the 3,257 survey responses, data sharing and reuse are still increasing but not ubiquitous in any subject area and are more common among experienced researchers. Researchers with previous data reuse experience were more likely to share data than others. Types of data produced and systematic online data sharing varied substantially between subject areas. Although the use of institutional and journal-supported repositories for sharing data is increasing, personal websites are still frequently used. Combining multiple existing datasets to answer new research questions was the most common use. Proper documentation, openness and information on the usability of data continue to be important when searching for existing datasets. However, researchers in most disciplines struggled to find datasets to reuse. Researchers' feedback suggested 23 recommendations to promote data sharing and reuse, including improved data access and usability, formal data citations, new search features and cultural and policy-related disciplinary changes to increase awareness and acceptance.Originality/valueThis study is the first to explore data sharing and reuse practices across the full range of academic discipline types. It expands and updates previous data sharing surveys and suggests new areas of improvement in terms of policy, guidance and training programs.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-08-2021-0423.
{"title":"Data sharing and reuse practices: disciplinary differences and improvements needed","authors":"Nushrat Khan, M. Thelwall, K. Kousha","doi":"10.1108/oir-08-2021-0423","DOIUrl":"https://doi.org/10.1108/oir-08-2021-0423","url":null,"abstract":"PurposeThis study investigates differences and commonalities in data production, sharing and reuse across the widest range of disciplines yet and identifies types of improvements needed to promote data sharing and reuse.Design/methodology/approachThe first authors of randomly selected publications from 2018 to 2019 in 20 Scopus disciplines were surveyed for their beliefs and experiences about data sharing and reuse.FindingsFrom the 3,257 survey responses, data sharing and reuse are still increasing but not ubiquitous in any subject area and are more common among experienced researchers. Researchers with previous data reuse experience were more likely to share data than others. Types of data produced and systematic online data sharing varied substantially between subject areas. Although the use of institutional and journal-supported repositories for sharing data is increasing, personal websites are still frequently used. Combining multiple existing datasets to answer new research questions was the most common use. Proper documentation, openness and information on the usability of data continue to be important when searching for existing datasets. However, researchers in most disciplines struggled to find datasets to reuse. Researchers' feedback suggested 23 recommendations to promote data sharing and reuse, including improved data access and usability, formal data citations, new search features and cultural and policy-related disciplinary changes to increase awareness and acceptance.Originality/valueThis study is the first to explore data sharing and reuse practices across the full range of academic discipline types. It expands and updates previous data sharing surveys and suggests new areas of improvement in terms of policy, guidance and training programs.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-08-2021-0423.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"36 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78669737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-03DOI: 10.1108/oir-04-2021-0211
Wenlong Zhu, Jian Mou, M. Benyoucef, Jongki Kim, Taeho Hong, Sihua Chen
PurposeThis paper analyzes the existing body of work on the relationship between depression and social media use in the information system field, including the impact of social media use on depression, the effect of depression on social media use and the association and interaction between depression and social media use.Design/methodology/approachUsing the systematic review method, this study selected the Web of Science, Emerald, Science Direct, JSTOR, Wiley Online Library and Taylor and Francis Online as search databases and ended up with 29 papers that met all the authors' requirements.FindingsThis study identified five possible reasons for the inconsistencies between the findings of the selected studies. First, uses and gratifications theory has different influence mechanisms in evaluating the relationship between social media use and depression. Second, gender can moderate the impact of social media use on depression. Third, age moderates the association between social media use and depression. Fourth, for adolescents, the time spent on social media has a critical effect on their depression. Fifth, negative personality traits (e.g. rumination, envy, etc.) can play a significant role in mediating the relationship between passive social media use and depression.Originality/valueThis study conducted an evaluation of the relationship between depression and social media use. First, the authors summarized the research framework and main body of work covering the relationship between depression and social media use. Second, the authors proposed possible explanations for the inconsistencies between the findings. Third, the authors discussed and explained the possible influence mechanisms of the existing results.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2021-0211.
本文分析了信息系统领域已有的关于抑郁症与社交媒体使用关系的研究成果，包括社交媒体使用对抑郁症的影响、抑郁症对社交媒体使用的影响以及抑郁症与社交媒体使用的关联和交互作用。本研究采用系统综述法，选取Web of Science、Emerald、Science Direct、JSTOR、Wiley Online Library和Taylor and Francis Online作为检索数据库，最终得到29篇符合作者全部要求的论文。研究结果本研究确定了五个可能导致所选研究结果不一致的原因。首先，使用与满足理论在评估社交媒体使用与抑郁的关系中具有不同的影响机制。其次，性别可以缓和社交媒体使用对抑郁症的影响。第三，年龄调节了社交媒体使用与抑郁之间的关联。第四，对于青少年来说，花在社交媒体上的时间对他们的抑郁有重要影响。第五，消极人格特质(如反刍、嫉妒等)在被动社交媒体使用与抑郁的关系中起着显著的中介作用。原创性/价值本研究对抑郁症和社交媒体使用之间的关系进行了评估。首先，作者总结了抑郁症与社交媒体使用关系的研究框架和主体工作。其次，作者对研究结果之间的不一致提出了可能的解释。第三，讨论并解释了现有结果可能的影响机制。同行评议本文的同行评议历史可在:https://publons.com/publon/10.1108/OIR-04-2021-0211。
{"title":"Understanding the relationship between social media use and depression: a review of the literature","authors":"Wenlong Zhu, Jian Mou, M. Benyoucef, Jongki Kim, Taeho Hong, Sihua Chen","doi":"10.1108/oir-04-2021-0211","DOIUrl":"https://doi.org/10.1108/oir-04-2021-0211","url":null,"abstract":"PurposeThis paper analyzes the existing body of work on the relationship between depression and social media use in the information system field, including the impact of social media use on depression, the effect of depression on social media use and the association and interaction between depression and social media use.Design/methodology/approachUsing the systematic review method, this study selected the Web of Science, Emerald, Science Direct, JSTOR, Wiley Online Library and Taylor and Francis Online as search databases and ended up with 29 papers that met all the authors' requirements.FindingsThis study identified five possible reasons for the inconsistencies between the findings of the selected studies. First, uses and gratifications theory has different influence mechanisms in evaluating the relationship between social media use and depression. Second, gender can moderate the impact of social media use on depression. Third, age moderates the association between social media use and depression. Fourth, for adolescents, the time spent on social media has a critical effect on their depression. Fifth, negative personality traits (e.g. rumination, envy, etc.) can play a significant role in mediating the relationship between passive social media use and depression.Originality/valueThis study conducted an evaluation of the relationship between depression and social media use. First, the authors summarized the research framework and main body of work covering the relationship between depression and social media use. Second, the authors proposed possible explanations for the inconsistencies between the findings. Third, the authors discussed and explained the possible influence mechanisms of the existing results.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2021-0211.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"136 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76444022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-31DOI: 10.1108/oir-09-2022-0497
B. Rasuli, Joachim Schöpfel, Michael Boock, B. van Wyk
PurposeMany Higher Education Institutions (HEIs) allow students or their advisors to restrict access to theses/dissertations (TDs) by applying embargoes. This study aims to identify why Higher Education Institutions (HEIs) allow embargoes.Design/methodology/approachOne hundred HEIs were randomly selected, representing seven geographic regions. The authors imported policies/guidelines for embargoing TDs into MAXQDA software and coded the qualitative data.FindingsAmong the 100 studied HEIs, 43 HEIs (43%) have policies/guidelines on the web for embargoing TDs, most of which are from North America. For the majority of HEIs, embargoes are a voluntary option for students/advisors. Content analysis of the 32 embargo policies showed that embargo reasons (18 key reasons) can be categorized into six broad themes (commercialization, publication, ethical issues, funding contracts/agreements, security and safety, and miscellaneous).Research limitations/implicationsIn this study, only those policies are reviewed that are available, discoverable and accessible on HEIs' websites.Practical implicationsHighlighting the detrimental effect of not managing stipulations towards embargoes clearly, the findings could be useful for national/institutional policymakers and administrators of research departments, academic libraries, institutional repositories and graduate offices.Originality/valueThis is the first study to investigate rationales for TDs embargo practices. It creates awareness of how embargoes are managed and reflected in policy. Ultimately, it recommends further interrogation on how embargoes influence the principle of openness to scholarship.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2022-0497.
{"title":"Access and impact barriers to academic publications: a global study of thesis and dissertation embargo policies","authors":"B. Rasuli, Joachim Schöpfel, Michael Boock, B. van Wyk","doi":"10.1108/oir-09-2022-0497","DOIUrl":"https://doi.org/10.1108/oir-09-2022-0497","url":null,"abstract":"PurposeMany Higher Education Institutions (HEIs) allow students or their advisors to restrict access to theses/dissertations (TDs) by applying embargoes. This study aims to identify why Higher Education Institutions (HEIs) allow embargoes.Design/methodology/approachOne hundred HEIs were randomly selected, representing seven geographic regions. The authors imported policies/guidelines for embargoing TDs into MAXQDA software and coded the qualitative data.FindingsAmong the 100 studied HEIs, 43 HEIs (43%) have policies/guidelines on the web for embargoing TDs, most of which are from North America. For the majority of HEIs, embargoes are a voluntary option for students/advisors. Content analysis of the 32 embargo policies showed that embargo reasons (18 key reasons) can be categorized into six broad themes (commercialization, publication, ethical issues, funding contracts/agreements, security and safety, and miscellaneous).Research limitations/implicationsIn this study, only those policies are reviewed that are available, discoverable and accessible on HEIs' websites.Practical implicationsHighlighting the detrimental effect of not managing stipulations towards embargoes clearly, the findings could be useful for national/institutional policymakers and administrators of research departments, academic libraries, institutional repositories and graduate offices.Originality/valueThis is the first study to investigate rationales for TDs embargo practices. It creates awareness of how embargoes are managed and reflected in policy. Ultimately, it recommends further interrogation on how embargoes influence the principle of openness to scholarship.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2022-0497.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"53 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91328686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-17DOI: 10.1108/oir-04-2022-0199
Tal Samuel-Azran, Moran Yarchi
PurposeThe study aims to examine the validity of the gender affinity effect on social media throughout election campaigns.Design/methodology/approachThis paper examines the role of gender in political discourse, using citizens' conversations on Facebook in the days leading up to Israel's 2021 elections as its case study. The analysis measured the engagement generated by male and female politicians in citizens' publicly open Facebook discussions (N = 1875) using a trend-tracking software. The analysis uses t-tests to examine differences in engagement between conversations about male versus female politicians and between posts written by male versus female authors. In addition, a two-way ANOVA analysis was conducted in an attempt to understand the shared impact of both the politicians' gender and posts authors' gender on the posts' engagement.FindingsThe study reveals that although more posts discuss male politicians, posts dealing with female politicians expressed significantly more support towards those politicians. The analysis also highlights that women tend to write more supportive posts and that most of their posts deal with female politicians. Furthermore, interaction effect analysis revealed that women's posts about female politicians generate more engagement in terms of likes, comments and number of participants than posts written by women that deal with male politicians.Practical implicationsThe findings should encourage women politicians to run their campaigns via social media.Originality/valueThe study presents the first social media analysis for gender affinity effect and highlights the importance of the effect in online political communication studies.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2022-0199
{"title":"The “gender affinity effect” behind female politicians' social media support: facebook civil talk during Israel's 2021 elections","authors":"Tal Samuel-Azran, Moran Yarchi","doi":"10.1108/oir-04-2022-0199","DOIUrl":"https://doi.org/10.1108/oir-04-2022-0199","url":null,"abstract":"PurposeThe study aims to examine the validity of the gender affinity effect on social media throughout election campaigns.Design/methodology/approachThis paper examines the role of gender in political discourse, using citizens' conversations on Facebook in the days leading up to Israel's 2021 elections as its case study. The analysis measured the engagement generated by male and female politicians in citizens' publicly open Facebook discussions (N = 1875) using a trend-tracking software. The analysis uses t-tests to examine differences in engagement between conversations about male versus female politicians and between posts written by male versus female authors. In addition, a two-way ANOVA analysis was conducted in an attempt to understand the shared impact of both the politicians' gender and posts authors' gender on the posts' engagement.FindingsThe study reveals that although more posts discuss male politicians, posts dealing with female politicians expressed significantly more support towards those politicians. The analysis also highlights that women tend to write more supportive posts and that most of their posts deal with female politicians. Furthermore, interaction effect analysis revealed that women's posts about female politicians generate more engagement in terms of likes, comments and number of participants than posts written by women that deal with male politicians.Practical implicationsThe findings should encourage women politicians to run their campaigns via social media.Originality/valueThe study presents the first social media analysis for gender affinity effect and highlights the importance of the effect in online political communication studies.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2022-0199","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"70 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78872893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-10DOI: 10.1108/oir-07-2022-0390
G. La Rocca, Giovanni Boccia Artieri, F. Greco
PurposeIn this article, the authors analyse the impact of the 2020 lockdown and the subsequent measures to contain the spread of COVID-19 in Italy in the hospitality industry by looking at the social demands brought forward by the restaurant sector.Design/methodology/approachTo analyse social demands, the authors choose Twitter as an observation point using two hashtags as keywords to scratch the data: #iononriapro and #ioapro, which correspond to two different instances conveyed by the same subject: the restaurant sector. The instances linked to the hashtags produced different levels of engagement and penetration within the social structure and digital platform. To analyse the first block of data linked to the first hashtag-flag #iononriapro, the authors used content analysis. To analyse the second and third block of data linked to the hashtag-flag #ioapro, the authors used an automatic procedure, emotional text mining.FindingsThe analysis procedures allow us to reconstruct the positioning of the topics of closures and reopenings due to lockdown in this sector and to identify two explanatory dimensions: structural and affective, which explain the tension that has emerged between the State and the restaurant sector around COVID-related closures.Originality/valueThe study's findings not only contribute to the current understandings of the birth, transformation and penetration of social issues by the restaurant sector over the specific period linked to the COVID-19 pandemic and the measures imposed for its containment but are also valuable to analyse the dynamics through which Twitter hashtags and the social issues they represent find strength or lose interest in the public.
{"title":"From #iononriapro to #ioapro: analysing hashtag activism in the Italian restaurant Twittersphere during the 2020 lockdown","authors":"G. La Rocca, Giovanni Boccia Artieri, F. Greco","doi":"10.1108/oir-07-2022-0390","DOIUrl":"https://doi.org/10.1108/oir-07-2022-0390","url":null,"abstract":"PurposeIn this article, the authors analyse the impact of the 2020 lockdown and the subsequent measures to contain the spread of COVID-19 in Italy in the hospitality industry by looking at the social demands brought forward by the restaurant sector.Design/methodology/approachTo analyse social demands, the authors choose Twitter as an observation point using two hashtags as keywords to scratch the data: #iononriapro and #ioapro, which correspond to two different instances conveyed by the same subject: the restaurant sector. The instances linked to the hashtags produced different levels of engagement and penetration within the social structure and digital platform. To analyse the first block of data linked to the first hashtag-flag #iononriapro, the authors used content analysis. To analyse the second and third block of data linked to the hashtag-flag #ioapro, the authors used an automatic procedure, emotional text mining.FindingsThe analysis procedures allow us to reconstruct the positioning of the topics of closures and reopenings due to lockdown in this sector and to identify two explanatory dimensions: structural and affective, which explain the tension that has emerged between the State and the restaurant sector around COVID-related closures.Originality/valueThe study's findings not only contribute to the current understandings of the birth, transformation and penetration of social issues by the restaurant sector over the specific period linked to the COVID-19 pandemic and the measures imposed for its containment but are also valuable to analyse the dynamics through which Twitter hashtags and the social issues they represent find strength or lose interest in the public.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"5 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73498856","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-02DOI: 10.1108/oir-01-2021-0051
Claire Youngnyo Joa, Mohammad Abuljadail, Louisa Ha
PurposeTo facilitate the use of YouTube as an important global video portal for self-directed learning (SDL), it is important to understand YouTube users' distinctive learning experiences across cultures. This study examines factors influencing YouTube SDL based on the personal responsibility orientation (PRO) model. In addition, the two markets, US and Taiwan, were chosen to explore if national cultural differences affect YouTube users' SDL frequency and goals along with PRO variables.Design/methodology/approachA self-administered online survey of 372 college aged-YouTube users in the US and Taiwan was conducted to obtain the self-reported SDL behavior on YouTube and other demographic and video usage variable information.FindingsFrequent video sharing and information seeking motives likely facilitate general YouTube SDL, while initiating online video search leads to specific goal-oriented SDL such as problem-solving and skill-improvement. Although American students use YouTube more frequently for SDL than Taiwanese students, Taiwanese students use YouTube more for specific skill improvement.Social implicationsYouTube's social affordance enables YouTube users' informal and SDL across different national cultures and thus the role such social media play in encouraging lifelong learning needs further attention.Originality/valueThis study contributes to understanding how YouTube fosters the informal learning process through functions enabling YouTube users' self-directed information seeking, sharing and engaging with online videos with a cross-national comparison. This study is also expected to offer insights to promote the use of YouTube for SDL as a first cross-national study applying the PRO model in the context of YouTube SDL.
{"title":"YouTube self-directed learning in the US and Taiwan: an application of the personal responsibility orientation model","authors":"Claire Youngnyo Joa, Mohammad Abuljadail, Louisa Ha","doi":"10.1108/oir-01-2021-0051","DOIUrl":"https://doi.org/10.1108/oir-01-2021-0051","url":null,"abstract":"PurposeTo facilitate the use of YouTube as an important global video portal for self-directed learning (SDL), it is important to understand YouTube users' distinctive learning experiences across cultures. This study examines factors influencing YouTube SDL based on the personal responsibility orientation (PRO) model. In addition, the two markets, US and Taiwan, were chosen to explore if national cultural differences affect YouTube users' SDL frequency and goals along with PRO variables.Design/methodology/approachA self-administered online survey of 372 college aged-YouTube users in the US and Taiwan was conducted to obtain the self-reported SDL behavior on YouTube and other demographic and video usage variable information.FindingsFrequent video sharing and information seeking motives likely facilitate general YouTube SDL, while initiating online video search leads to specific goal-oriented SDL such as problem-solving and skill-improvement. Although American students use YouTube more frequently for SDL than Taiwanese students, Taiwanese students use YouTube more for specific skill improvement.Social implicationsYouTube's social affordance enables YouTube users' informal and SDL across different national cultures and thus the role such social media play in encouraging lifelong learning needs further attention.Originality/valueThis study contributes to understanding how YouTube fosters the informal learning process through functions enabling YouTube users' self-directed information seeking, sharing and engaging with online videos with a cross-national comparison. This study is also expected to offer insights to promote the use of YouTube for SDL as a first cross-national study applying the PRO model in the context of YouTube SDL.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"14 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72994062","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-02DOI: 10.1108/oir-06-2021-0337
Theja Kuruppu Arachchi, Laurianne Sitbon, Jinglan Zhang, Stewart Koplick, Maria Hoogstrate, M. Brereton
PurposeThis study explored the current and desired use of web-search, particularly for health information, by adults with intellectual disability.Design/methodology/approachThe authors surveyed 39 participants who were in supported employment or attending day centers in Australia. The survey, delivered through structured interviews, increased participation with data in a form of the participants' narratives. The responses were analyzed through a form of thematic analysis.FindingsThis study's results present the participants' daily health information interests, approaches to finding information and expectations for self-sufficiency. Participants' interest was in information to stay healthy rather than purely clinical information. The participants were keen to use online information in, accessible as well as entertaining and engaging formats. Supporting others close to the participants was the prominent intention of participants' health information access. Participants showed aspirations for an autonomous life by wanting to learn how to search.Research limitations/implicationsThe findings of this study provide some avenues for consumer health information access to be respectful and inclusive of users with intellectual disability, both from an accessible design perspective as well as from a learning and support standpoint.Originality/valueThis study complements other human–computer interaction (HCI) studies which observe how adults with intellectual disability can be supported to engage with web search; this study offers the adults' verbalized perspectives on how adults wish to interact with web searching for health information, nuanced by adults' existing abilities and support needs.
{"title":"Web search to access health information by adults with intellectual disability","authors":"Theja Kuruppu Arachchi, Laurianne Sitbon, Jinglan Zhang, Stewart Koplick, Maria Hoogstrate, M. Brereton","doi":"10.1108/oir-06-2021-0337","DOIUrl":"https://doi.org/10.1108/oir-06-2021-0337","url":null,"abstract":"PurposeThis study explored the current and desired use of web-search, particularly for health information, by adults with intellectual disability.Design/methodology/approachThe authors surveyed 39 participants who were in supported employment or attending day centers in Australia. The survey, delivered through structured interviews, increased participation with data in a form of the participants' narratives. The responses were analyzed through a form of thematic analysis.FindingsThis study's results present the participants' daily health information interests, approaches to finding information and expectations for self-sufficiency. Participants' interest was in information to stay healthy rather than purely clinical information. The participants were keen to use online information in, accessible as well as entertaining and engaging formats. Supporting others close to the participants was the prominent intention of participants' health information access. Participants showed aspirations for an autonomous life by wanting to learn how to search.Research limitations/implicationsThe findings of this study provide some avenues for consumer health information access to be respectful and inclusive of users with intellectual disability, both from an accessible design perspective as well as from a learning and support standpoint.Originality/valueThis study complements other human–computer interaction (HCI) studies which observe how adults with intellectual disability can be supported to engage with web search; this study offers the adults' verbalized perspectives on how adults wish to interact with web searching for health information, nuanced by adults' existing abilities and support needs.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"230 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85576745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-29DOI: 10.1108/oir-05-2022-0283
Kianoosh Rashidi, H. Sotudeh, A. Nikseresht
PurposeThis study aimed to investigate how the enrichment of medical documents' index terms by their comments improves the relevance and novelty of the top-ranked results retrieved by an NLP system.Design/methodology/approachA semi-experimental pre-test and post-test research was designed to compare NLP-based indexes before and after being expanded by the comment terms. The experiments were conducted on a test collection of 13,957 documents commented by F1000-Prime reviewers. They were indexed at title, abstract, body and full-text levels. In total, 100 seed documents were randomly selected and served as queries. The textual similarity of the documents and queries was calculated using Lucene-more-like-this function and evaluated by the semantic similarity of their MeSH. The results novelty was measured using maximal marginal relevance and evaluated by their MeSH novelties. Normalized discounted cumulative gain was used to compare the basic and expanded indexes' precisions at 10, 20 and 50 top ranks.FindingsThe relevance and novelty of the results ranked at the top precision points was improved after expanding the indexes by the comment terms. The finding implies that meta-texts are effective in representing their mother documents, by adding dynamic elements to their rather static contents. It also provides further evidence about the merits of the application of social intelligence and collective wisdom reflected in the actions and reactions of users in tackling the challenges faced by NLP-based systems.Originality/valueThis is the first study to confirm that social comments on scientific papers improve the performance of information systems in terms of relevance and novelty.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-05-2022-0283.
{"title":"Comment-enriched index terms improve the relevance and novelty of the ranking of the commented medical articles retrieved by an NLP system","authors":"Kianoosh Rashidi, H. Sotudeh, A. Nikseresht","doi":"10.1108/oir-05-2022-0283","DOIUrl":"https://doi.org/10.1108/oir-05-2022-0283","url":null,"abstract":"PurposeThis study aimed to investigate how the enrichment of medical documents' index terms by their comments improves the relevance and novelty of the top-ranked results retrieved by an NLP system.Design/methodology/approachA semi-experimental pre-test and post-test research was designed to compare NLP-based indexes before and after being expanded by the comment terms. The experiments were conducted on a test collection of 13,957 documents commented by F1000-Prime reviewers. They were indexed at title, abstract, body and full-text levels. In total, 100 seed documents were randomly selected and served as queries. The textual similarity of the documents and queries was calculated using Lucene-more-like-this function and evaluated by the semantic similarity of their MeSH. The results novelty was measured using maximal marginal relevance and evaluated by their MeSH novelties. Normalized discounted cumulative gain was used to compare the basic and expanded indexes' precisions at 10, 20 and 50 top ranks.FindingsThe relevance and novelty of the results ranked at the top precision points was improved after expanding the indexes by the comment terms. The finding implies that meta-texts are effective in representing their mother documents, by adding dynamic elements to their rather static contents. It also provides further evidence about the merits of the application of social intelligence and collective wisdom reflected in the actions and reactions of users in tackling the challenges faced by NLP-based systems.Originality/valueThis is the first study to confirm that social comments on scientific papers improve the performance of information systems in terms of relevance and novelty.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-05-2022-0283.","PeriodicalId":54683,"journal":{"name":"Online Information Review","volume":"1 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82319454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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