Pub Date : 2021-10-02DOI: 10.1080/10919392.2021.1987790
Kalpit Sharma, Arunabha Mukhopadhyay
ABSTRACT Recently, the number and intensity of cyberattacks against massively multiplayer online (MMO) gaming platforms have increased; up to 74% of distributed denial-of-service (DDoS) attacks on MMO gaming (MMOG) firms have been launched by hackers. These malicious attacks affect gamers’ experience and MMOG firms’ revenue model. Along with financial losses, MMOG firms’ reputation also suffers from these attacks. Therefore, in this study, we devised a framework to quantify and mitigate cyber-risk for MMOG firms using a hybrid learning method, namely, a kernel naïve Bayes classifier. Our kernel naïve Bayes classifier-based cyber-risk assessment and mitigation (KB-CRAM) framework included the DDoS attack traits. Subsequently, it outputs (i) the probability of DDoS attacks; (ii) the expected financial losses; and (iii) cyber-risk mitigation strategies, such as self-protection (technology, compliance, and legal deterrence), self-insurance, or cyber-insurance. Our study contributes to field-relevant literature by providing managers with a tool to improve game performance. This framework also suggests ways in which MMOG firms can hedge losses against repeated attacks from unethical hackers.
{"title":"Kernel naïve Bayes classifier-based cyber-risk assessment and mitigation framework for online gaming platforms","authors":"Kalpit Sharma, Arunabha Mukhopadhyay","doi":"10.1080/10919392.2021.1987790","DOIUrl":"https://doi.org/10.1080/10919392.2021.1987790","url":null,"abstract":"ABSTRACT Recently, the number and intensity of cyberattacks against massively multiplayer online (MMO) gaming platforms have increased; up to 74% of distributed denial-of-service (DDoS) attacks on MMO gaming (MMOG) firms have been launched by hackers. These malicious attacks affect gamers’ experience and MMOG firms’ revenue model. Along with financial losses, MMOG firms’ reputation also suffers from these attacks. Therefore, in this study, we devised a framework to quantify and mitigate cyber-risk for MMOG firms using a hybrid learning method, namely, a kernel naïve Bayes classifier. Our kernel naïve Bayes classifier-based cyber-risk assessment and mitigation (KB-CRAM) framework included the DDoS attack traits. Subsequently, it outputs (i) the probability of DDoS attacks; (ii) the expected financial losses; and (iii) cyber-risk mitigation strategies, such as self-protection (technology, compliance, and legal deterrence), self-insurance, or cyber-insurance. Our study contributes to field-relevant literature by providing managers with a tool to improve game performance. This framework also suggests ways in which MMOG firms can hedge losses against repeated attacks from unethical hackers.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"343 - 363"},"PeriodicalIF":2.9,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59759042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-17DOI: 10.1080/10919392.2022.2068906
Elinor Tsen, Ryan K. L. Ko, S. Slapničar
ABSTRACT Evidence shows that it is paramount for stakeholders to understand the cybersecurity of relevant organizations. However, the secrecy surrounding cyber attacks and how organizations manage their cyber resilience make it impossible for stakeholders to develop this understanding. This paper analyzes organizational cyber resilience, its contextual factors and its impact on the outcomes of cyber attacks based on publicly available data. Using the PRISMA methodology, we collated and analyzed a dataset of 1,145 publicly known cyber attacks. We conceptualize and operationalize cyber resilience from a governance perspective. Our findings indicate that organizations that suffered cyber attacks had the following cyber resilience characteristics: a relatively low level of cyber resilience reflected in the low frequency of cybersecurity roles, low reliance on cybersecurity frameworks, and relatively low strength of prevention, detection, and recovery controls. Cyber resilience is found to be associated with the sector, size, and digital intensity. Linear regression indicates that, expectedly, stronger prevention, detection, and recovery processes are related to lower breach severity and occurrence of investigations or penalties, but contrary to expectations, cybersecurity roles and frameworks are not. Furthermore, better organizational responses are associated with higher breach severity but they are not found to have an impact on the level of investigations, fines, and penalties imposed. We discuss our findings and their implications for cyber resilience regulation, future research, and sector cooperation.
{"title":"An exploratory study of organizational cyber resilience, its precursors and outcomes","authors":"Elinor Tsen, Ryan K. L. Ko, S. Slapničar","doi":"10.1080/10919392.2022.2068906","DOIUrl":"https://doi.org/10.1080/10919392.2022.2068906","url":null,"abstract":"ABSTRACT Evidence shows that it is paramount for stakeholders to understand the cybersecurity of relevant organizations. However, the secrecy surrounding cyber attacks and how organizations manage their cyber resilience make it impossible for stakeholders to develop this understanding. This paper analyzes organizational cyber resilience, its contextual factors and its impact on the outcomes of cyber attacks based on publicly available data. Using the PRISMA methodology, we collated and analyzed a dataset of 1,145 publicly known cyber attacks. We conceptualize and operationalize cyber resilience from a governance perspective. Our findings indicate that organizations that suffered cyber attacks had the following cyber resilience characteristics: a relatively low level of cyber resilience reflected in the low frequency of cybersecurity roles, low reliance on cybersecurity frameworks, and relatively low strength of prevention, detection, and recovery controls. Cyber resilience is found to be associated with the sector, size, and digital intensity. Linear regression indicates that, expectedly, stronger prevention, detection, and recovery processes are related to lower breach severity and occurrence of investigations or penalties, but contrary to expectations, cybersecurity roles and frameworks are not. Furthermore, better organizational responses are associated with higher breach severity but they are not found to have an impact on the level of investigations, fines, and penalties imposed. We discuss our findings and their implications for cyber resilience regulation, future research, and sector cooperation.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"32 1","pages":"153 - 174"},"PeriodicalIF":2.9,"publicationDate":"2021-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49190317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/10919392.2021.1956847
D. Maduku
ABSTRACT Although innovations such as mobile marketing offer targeting and a cost-effective approach to marketing that could be leveraged by small and medium-sized enterprises (SMEs), most SMEs have shown a noticeable skepticism toward adopting the innovation. To overcome this adoption inertia, more research is necessary. This study draws on an integrated framework with theoretical considerations from the technology–organization–environment (TOE) framework to examine how factors in the technology context (relative advantage, complexity, and compatibility), the organizational context (top management support, financial resource slack, and employee mobile marketing capability) and the environmental context (mobile marketing vendor support, competitive pressure, and customer pressure) predict marketing adoption behavior by South African SMEs. Using a comparative analysis, the study further ascertains whether industry variance moderates the factors predicting mobile marketing adoption behavior between manufacturing and tourism-sector SMEs. Data for the empirical testing of the integrated framework were randomly sourced from 201 SMEs in the manufacturing and tourism sectors. The results show that relative advantage, complexity, top management support, competitive pressure, and vendor support are key drivers of mobile marketing adoption in the overall sample of manufacturing and tourism sector SMEs in South Africa. However, the results not only show different set predictors of mobile marketing adoption between the manufacturing and tourism sector SMEs: they also emphasize that the relative importance of the salient determinants of the innovation’s adoption varies across the industries, suggesting that industry variance plays a significant moderating role in mobile marketing adoption decisions across the two SME sectors that are examined. The implications of the findings for researchers and practitioners interested in promoting a more favorably disposed adoption of mobile marketing at the SME interface are discussed.
{"title":"Antecedents of mobile marketing adoption by SMEs:Does industry variance matter?","authors":"D. Maduku","doi":"10.1080/10919392.2021.1956847","DOIUrl":"https://doi.org/10.1080/10919392.2021.1956847","url":null,"abstract":"ABSTRACT Although innovations such as mobile marketing offer targeting and a cost-effective approach to marketing that could be leveraged by small and medium-sized enterprises (SMEs), most SMEs have shown a noticeable skepticism toward adopting the innovation. To overcome this adoption inertia, more research is necessary. This study draws on an integrated framework with theoretical considerations from the technology–organization–environment (TOE) framework to examine how factors in the technology context (relative advantage, complexity, and compatibility), the organizational context (top management support, financial resource slack, and employee mobile marketing capability) and the environmental context (mobile marketing vendor support, competitive pressure, and customer pressure) predict marketing adoption behavior by South African SMEs. Using a comparative analysis, the study further ascertains whether industry variance moderates the factors predicting mobile marketing adoption behavior between manufacturing and tourism-sector SMEs. Data for the empirical testing of the integrated framework were randomly sourced from 201 SMEs in the manufacturing and tourism sectors. The results show that relative advantage, complexity, top management support, competitive pressure, and vendor support are key drivers of mobile marketing adoption in the overall sample of manufacturing and tourism sector SMEs in South Africa. However, the results not only show different set predictors of mobile marketing adoption between the manufacturing and tourism sector SMEs: they also emphasize that the relative importance of the salient determinants of the innovation’s adoption varies across the industries, suggesting that industry variance plays a significant moderating role in mobile marketing adoption decisions across the two SME sectors that are examined. The implications of the findings for researchers and practitioners interested in promoting a more favorably disposed adoption of mobile marketing at the SME interface are discussed.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"222 - 249"},"PeriodicalIF":2.9,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46299827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/10919392.2021.1966279
M. M. Luo, Yi-Chun Chen
ABSTRACT We explore how companies’ competences (operant resources) can help develop mobile service co-innovation (MSC) and the extent to which MSC can influence innovation performance. Using a Service-Dominant Logic (S-D logic) perspective, we conducted an empirical study of four industries: medical, financial, software, and logistics. Self-administered questionnaires were adopted to investigate the IT and sales departments in each firm. The results of an analysis of 164 sales managers suggested that alliance management capabilities and IT readiness influence MSC, which in turn promotes innovation performance. We also test the moderating effect of environmental turbulence on mobile service using a sample of 164 sales professionals and 94 IT professionals. We found that technology turbulence alone has no significant moderating effect on either sales or IT managers; however, the effect of environmental turbulence, the combination of technology and market turbulence, moderates the effect of operant resources, which contributes to MSC. Our findings suggest that networking activities are intangible resources that require skills and knowledge that are not grounded in routine activities. As the result, a firm’s openness to accelerating networking experience is important. This study contributes to the innovation literature by suggesting that firms should obtain and develop operant resources that promote mobile service co-innovation. Furthermore, this study contributes to the evolving S-D logic by empirically validating the concept of MSC, which complements the S-D logic literature to extend the theory toward a more comprehensive theory.
{"title":"MOBILE SERVICE CO-INNOVATION AND SERVICE PERFORMANCE: A SERVICE-DOMINANT LOGIC PERSPECTIVE","authors":"M. M. Luo, Yi-Chun Chen","doi":"10.1080/10919392.2021.1966279","DOIUrl":"https://doi.org/10.1080/10919392.2021.1966279","url":null,"abstract":"ABSTRACT We explore how companies’ competences (operant resources) can help develop mobile service co-innovation (MSC) and the extent to which MSC can influence innovation performance. Using a Service-Dominant Logic (S-D logic) perspective, we conducted an empirical study of four industries: medical, financial, software, and logistics. Self-administered questionnaires were adopted to investigate the IT and sales departments in each firm. The results of an analysis of 164 sales managers suggested that alliance management capabilities and IT readiness influence MSC, which in turn promotes innovation performance. We also test the moderating effect of environmental turbulence on mobile service using a sample of 164 sales professionals and 94 IT professionals. We found that technology turbulence alone has no significant moderating effect on either sales or IT managers; however, the effect of environmental turbulence, the combination of technology and market turbulence, moderates the effect of operant resources, which contributes to MSC. Our findings suggest that networking activities are intangible resources that require skills and knowledge that are not grounded in routine activities. As the result, a firm’s openness to accelerating networking experience is important. This study contributes to the innovation literature by suggesting that firms should obtain and develop operant resources that promote mobile service co-innovation. Furthermore, this study contributes to the evolving S-D logic by empirically validating the concept of MSC, which complements the S-D logic literature to extend the theory toward a more comprehensive theory.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"192 - 221"},"PeriodicalIF":2.9,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44347841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/10919392.2021.1949192
Cheuk Hang Au, Kevin K. W. Ho, Kris M. Y. Law
ABSTRACT It is increasingly popular for Internet users to comment or criticize the products or services they have used or experienced. However, other consumers may not agree with or may even defend against these critics or comments. These consumers’ brand defending behaviors, especially in online contexts, may lead to Consumer-to-Consumer (C2C) conflicts and damages on electronic word-of-mouth (eWOM). Still, the concept of brand defending has not been fully established. Furthermore, researchers have not adequately explored how these behaviors are triggered and how these would affect the brand and other stakeholders. By conducting a netnographic case study on an aviation-related online community, we identified the enablers and styles of consumers’ online brand defending behaviors and their impacts on the brands, alongside the theoretical and practical implications.
{"title":"The bright and dark of consumers’ online brand defending behaviors: exploring their enablers, realization, and impacts","authors":"Cheuk Hang Au, Kevin K. W. Ho, Kris M. Y. Law","doi":"10.1080/10919392.2021.1949192","DOIUrl":"https://doi.org/10.1080/10919392.2021.1949192","url":null,"abstract":"ABSTRACT It is increasingly popular for Internet users to comment or criticize the products or services they have used or experienced. However, other consumers may not agree with or may even defend against these critics or comments. These consumers’ brand defending behaviors, especially in online contexts, may lead to Consumer-to-Consumer (C2C) conflicts and damages on electronic word-of-mouth (eWOM). Still, the concept of brand defending has not been fully established. Furthermore, researchers have not adequately explored how these behaviors are triggered and how these would affect the brand and other stakeholders. By conducting a netnographic case study on an aviation-related online community, we identified the enablers and styles of consumers’ online brand defending behaviors and their impacts on the brands, alongside the theoretical and practical implications.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"171 - 191"},"PeriodicalIF":2.9,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49087741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/10919392.2021.1975477
D. O’Leary
ABSTRACT This paper investigates a career database with a ranking of researchers, over the time period 1960–2019 based on a composite measure of Scopus citations, using the H-index, H-M-index and other metrics. This paper drills down on those researchers for which information systems is characterized as their primary focus. In so doing we investigate issues, related to collaboration and other concerns. In addition, the paper compares that set of rankings to a set of rankings for information systems researchers based on Google Scholar H-index, which allows us to compare Scopus H-index, Scopus H-M index and other analytics for those researchers.
{"title":"AN ANALYSIS OF INFORMATION SYSTEMS RESEARCHER AND COLLABORATION RANKINGS","authors":"D. O’Leary","doi":"10.1080/10919392.2021.1975477","DOIUrl":"https://doi.org/10.1080/10919392.2021.1975477","url":null,"abstract":"ABSTRACT This paper investigates a career database with a ranking of researchers, over the time period 1960–2019 based on a composite measure of Scopus citations, using the H-index, H-M-index and other metrics. This paper drills down on those researchers for which information systems is characterized as their primary focus. In so doing we investigate issues, related to collaboration and other concerns. In addition, the paper compares that set of rankings to a set of rankings for information systems researchers based on Google Scholar H-index, which allows us to compare Scopus H-index, Scopus H-M index and other analytics for those researchers.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"270 - 292"},"PeriodicalIF":2.9,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45061615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-07DOI: 10.1080/10919392.2021.1926843
S. Tsai
ABSTRACT Communicators of charity organizations have begun to adopt virtual reality modality to draw in more donors in recent years. However, there is still a lack of comprehensive theoretical exploration and empirical verification on the avenues that may optimize the function of virtual reality modality for communication conducted by charity organizations. To fill this gap, the current study proposes and validates a framework based on integrative extension of theories pertaining to enactive cognition, media affordances, and personal norm. As the research result suggests, the five immersive affordance attributes of vividness, authenticity, coherence, interactivity, and controllability are primary facilitators of empathy and personal norm activation in the virtual reality context. The type of virtual reality modality, which provides immersive affordance attributes to exercise the transformative change effect, serves to elicit charitable donation intention through evocation of empathy and personal norm activation as the two key mediators. More noteworthy, the positive impact of empathy on charitable donation intention significantly increases due to the partial mediating effect of personal norm activation. Overall, the research result contributes to enhancing the effectiveness of communication conducted by charity organizations.
{"title":"CHARITY ORGANIZATIONS ADOPTING VIRTUAL REALITY MODALITY: THEORIZATION AND VALIDATION","authors":"S. Tsai","doi":"10.1080/10919392.2021.1926843","DOIUrl":"https://doi.org/10.1080/10919392.2021.1926843","url":null,"abstract":"ABSTRACT Communicators of charity organizations have begun to adopt virtual reality modality to draw in more donors in recent years. However, there is still a lack of comprehensive theoretical exploration and empirical verification on the avenues that may optimize the function of virtual reality modality for communication conducted by charity organizations. To fill this gap, the current study proposes and validates a framework based on integrative extension of theories pertaining to enactive cognition, media affordances, and personal norm. As the research result suggests, the five immersive affordance attributes of vividness, authenticity, coherence, interactivity, and controllability are primary facilitators of empathy and personal norm activation in the virtual reality context. The type of virtual reality modality, which provides immersive affordance attributes to exercise the transformative change effect, serves to elicit charitable donation intention through evocation of empathy and personal norm activation as the two key mediators. More noteworthy, the positive impact of empathy on charitable donation intention significantly increases due to the partial mediating effect of personal norm activation. Overall, the research result contributes to enhancing the effectiveness of communication conducted by charity organizations.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"250 - 269"},"PeriodicalIF":2.9,"publicationDate":"2021-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10919392.2021.1926843","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43274071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/10919392.2021.1904093
Aaron M. French, V. Storey, L. Wallace
ABSTRACT As researchers, scientists, and the general public strive to understand and manage COVID-19, many people search the internet for clues that might help them understand and react to the virus in an informed manner. Social media has become a primary source of news for many, but it can also be a hindrance in managing crisis situations due to the prevalence of fake news. This paper reports on a survey administered to social media users during the first wave of the pandemic to identify perceptions and areas of conflict that influenced society’s ability to understand and contain the pandemic. Applying conflict resolution theory to the survey results enabled us to identify major issues related to the management of COVID-19, from which we made recommendations for the roles that information systems research can play in handling future pandemics or other crises. The recommendations are divided into the two general categories of media trust and crisis containment.
{"title":"LES MISÉRABLES: The Tale of COVID-19 and Role of Information","authors":"Aaron M. French, V. Storey, L. Wallace","doi":"10.1080/10919392.2021.1904093","DOIUrl":"https://doi.org/10.1080/10919392.2021.1904093","url":null,"abstract":"ABSTRACT As researchers, scientists, and the general public strive to understand and manage COVID-19, many people search the internet for clues that might help them understand and react to the virus in an informed manner. Social media has become a primary source of news for many, but it can also be a hindrance in managing crisis situations due to the prevalence of fake news. This paper reports on a survey administered to social media users during the first wave of the pandemic to identify perceptions and areas of conflict that influenced society’s ability to understand and contain the pandemic. Applying conflict resolution theory to the survey results enabled us to identify major issues related to the management of COVID-19, from which we made recommendations for the roles that information systems research can play in handling future pandemics or other crises. The recommendations are divided into the two general categories of media trust and crisis containment.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"96 - 113"},"PeriodicalIF":2.9,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10919392.2021.1904093","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45912092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/10919392.2021.1920187
Aaron M. French, V. Storey
ABSTRACT The Journal of Organizational Computing and Electronic Commerce (JOCEC) is entering its 31st year since its inception. This paper examines the history and impact of JOCEC and highlights its significant contributions. We analyze the impact of the journal’s research articles using emerging metrics, such as CrossRef, Google Citations, and Altmetrics. The results show the relationship between these new metrics and views and citation counts. We also identify the most influential publications, authors, and topics over the past 30 years.
{"title":"The Journal of Organizational Computing and Electronic Commerce: An Analysis of Its Impact on the Information Systems Field in the 21st Century","authors":"Aaron M. French, V. Storey","doi":"10.1080/10919392.2021.1920187","DOIUrl":"https://doi.org/10.1080/10919392.2021.1920187","url":null,"abstract":"ABSTRACT The Journal of Organizational Computing and Electronic Commerce (JOCEC) is entering its 31st year since its inception. This paper examines the history and impact of JOCEC and highlights its significant contributions. We analyze the impact of the journal’s research articles using emerging metrics, such as CrossRef, Google Citations, and Altmetrics. The results show the relationship between these new metrics and views and citation counts. We also identify the most influential publications, authors, and topics over the past 30 years.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"151 - 169"},"PeriodicalIF":2.9,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10919392.2021.1920187","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41562808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/10919392.2021.1911586
Ingo Kregel, Julian Koch, Ralf Plattfaut
ABSTRACT The perception of emerging technologies such as Robotic Process Automation (RPA) goes through the phases of emergence, growth, and maturity. In the emergence phase, potential users of the technology naturally have unrealistic expectations of high performance. The expected positive impact of the technology drives the subsequent growth phase. Later, these exaggerated expectations increasingly give way to realistic assessments until a maturity phase is reached. The current academic debate on RPA argues that there is also a fear narrative that hinders wider adoption of this technology. In this article, we present an analysis of over 95,000 news articles on RPA published between 2015 and September 2020 to study the public perception of RPA. We employ sentiment analysis and topic modeling to evaluate positive/negative and subjective/objective views as well as major topics identified in news media. Based on this analysis, we demonstrate that RPA can now be considered a mature technology which seems to have passed a hype without enduring a large dip in expectations. Building on these insights, this article discusses some potential avenues for future research “beyond the hype”.
{"title":"Beyond the Hype: Robotic Process Automation's Public Perception Over Time","authors":"Ingo Kregel, Julian Koch, Ralf Plattfaut","doi":"10.1080/10919392.2021.1911586","DOIUrl":"https://doi.org/10.1080/10919392.2021.1911586","url":null,"abstract":"ABSTRACT The perception of emerging technologies such as Robotic Process Automation (RPA) goes through the phases of emergence, growth, and maturity. In the emergence phase, potential users of the technology naturally have unrealistic expectations of high performance. The expected positive impact of the technology drives the subsequent growth phase. Later, these exaggerated expectations increasingly give way to realistic assessments until a maturity phase is reached. The current academic debate on RPA argues that there is also a fear narrative that hinders wider adoption of this technology. In this article, we present an analysis of over 95,000 news articles on RPA published between 2015 and September 2020 to study the public perception of RPA. We employ sentiment analysis and topic modeling to evaluate positive/negative and subjective/objective views as well as major topics identified in news media. Based on this analysis, we demonstrate that RPA can now be considered a mature technology which seems to have passed a hype without enduring a large dip in expectations. Building on these insights, this article discusses some potential avenues for future research “beyond the hype”.","PeriodicalId":54777,"journal":{"name":"Journal of Organizational Computing and Electronic Commerce","volume":"31 1","pages":"130 - 150"},"PeriodicalIF":2.9,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10919392.2021.1911586","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47627046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：