Human Factors and Ergonomics in Manufacturing & Service Industries最新文献

Artificial General Intelligence (AGI) is the next and forthcoming evolution of Artificial Intelligence (AI). Though there could be significant benefits to society, there are also concerns that AGI could pose an existential threat. The critical role of Human Factors and Ergonomics (HFE) in the design of safe, ethical, and usable AGI has been emphasized; however, there is little evidence to suggest that HFE is currently influencing development programs. Further, given the broad spectrum of HFE application areas, it is not clear what activities are required to fulfill this role. This article presents the perspectives of 10 researchers working in AI safety on the potential risks associated with AGI, the HFE concepts that require consideration during AGI design, and the activities required for HFE to fulfill its critical role in what could be humanity's final invention. Though a diverse set of perspectives is presented, there is broad agreement that AGI potentially poses an existential threat, and that many HFE concepts should be considered during AGI design and operation. A range of critical activities are proposed, including collaboration with AGI developers, dissemination of HFE work in other relevant disciplines, the embedment of HFE throughout the AGI lifecycle, and the application of systems HFE methods to help identify and manage risks.

Teleworking, also known as remote working, has become the new norm for many workers since the coronavirus disease 2019 (COVID-19) pandemic. Studies show that during this time, the incidence of musculoskeletal pain is increasing among these workers. Despite this, few studies have addressed the possible correlates of musculoskeletal paśin in teleworkers, with several potential predictors receiving little or no attention in published studies. With this in mind, an online survey was conducted among organizations in the IT and communications sectors in Malta. Information was collected from 459 teleworkers on the frequency of telework, frequency of work during nonworking hours, exercise frequency, burnout, and ergonomic arrangements. Demographic data were also collected. Results revealed that 55.8% reported one or more musculoskeletal pain. Back pain was the most common, followed by neck and shoulder pain. The presence of pain, the number of painful body areas, and the presence of back, neck, and shoulder pain were each individually associated with work during nonworking hours, lower levels of exercise, and higher levels of burnout. It is argued that musculoskeletal pain appears to be common among teleworkers and may negatively impact the quality of life and organizational performance. Companies and occupational health practitioners should strive to identify the prevalence of these problems among their teleworkers, develop appropriate preventive measures, and support workers to obtain multidisciplinary care when needed.

This study aimed to explore the differences in the subjects' sustained attention under the impact of nine lighting conditions consisting of the combination of three commonly used correlated color temperature (CCT) (3300 K, 4300 K, and 5300 K) and illuminance levels (300 lx, 500 lx, and 750 lx) to provide guidance on the adjustment of CCT and illuminance level parameters for indoor lighting. We selected 24 physically and mentally healthy university students (12 male and 12 female) as the experimental subjects. The subjects were required to perform sustained attention to response task (SART) activities under the nine different lighting conditions and collected the alpha (α) waves (8–12 Hz) from the electroencephalography signals. Subsequently, the mean power spectral density of the α waves and various SART parameters were analyzed and tested. Finally, the effects of different CCT and illuminance levels on the subjects' attention were compared. With the increase in CCT, the attention level tended to increase linearly, whereas the attention level was the lowest at 300 lx and the highest at 500 lx and appeared as an inverted “U” shape. The subjects' attention level was the highest at the combination of CCT of 5300 K and illuminance level of 500 lx and the lowest at the combination of CCT of 3300 K and illuminance level of 500 lx. These results provide important data to elucidate the impact of lighting condition on attention.

Augmented reality (AR) is an Industry 4.0 technology. For more than a decade, advancements in AR technology and their applications have been expected to revolutionise the manufacturing industry and deliver quality and productivity gains. However, due to factors such as equipment costs, skills shortages and technological limitations of AR devices, operational deployment beyond prototypes has been constrained. Real-world, usability studies can explore barriers to implementation and improve system design. This paper details a mixed method usability case study of an AR head-mounted display (HMD) to perform a short, simple visual inspection task. Twenty-two participants from South Australian manufacturing businesses inspected a pump and pipe skid while working at height. Overall, workload demands for the task were considered acceptable and just below the “low” workload threshold (NASA Task Load Index, mean = 29.3) and the system usability was rated “average” (system usability scale, mean = 68.5). The results suggest the task did not place too high a burden on users and was an appropriate initial exposure to AR HMDs, but further refinement to the interface would be desirable before implementation to minimise frustration and promote learning. Users were enthusiastic and open-minded about the AR HMD although results indicate that even with recent advancements in AR HMD technology, interactions between the task, technology and environment continue to cause human and technical challenges—some of which are relatively straightforward to address but others are dependent on larger-scale efforts.

Testing the validity of newly developed methods is a critical component of human factors and ergonomics (HFE) practice. The Networked Hazard Analysis and Risk Management System (Net-HARMS) is a recently developed systems thinking-based risk assessment method which supports the identification of task and emergent risks across overall work systems. This article reports on a validity study of the Net-HARMS method in which outputs were compared to an expert analysis developed by the first two authors of this paper, with review by subject matter experts. The findings show that individual participant performance was poor for both groups yet when both group's analyses were pooled, validity significantly improved. Further, a subject matter expert analysis of the false alarms identified by participants showed that they may in fact represent credible risks. It is concluded that the Net-HARMS method achieved high levels of validity when participants analyses are pooled. The implications for risk assessment and the validity of HFE methods are discussed.

This study aims to introduce an innovative method to schedule and analyze the discharge planning processes under uncertain individual activity completing times. Hospital care processes ending in discharging older adults represent a major challenge, as a number of interrelated tasks or activities are involved in the processes. The functional resonance analysis method (FRAM) is used to identify activities that constitute a descriptive model of the discharge planning processes and to assign the completion time to each task or activity. Then the critical path planning technique is utilized to identify the critical path of the discharge process. To this end, the Program Evaluation and Review Technique (PERT) is employed. Published data regarding six older patients are used to examine the potential utility of the introduced method to improve the discharge process of older adults. The results show that the integration of the FRAM and PERT is able to identify the critical activities that constitute the critical path of the discharge process. It also helps analyze the completion time assigned to each task/activity and calculate the completion time of the discharge process. The probability of completing the discharge process within a target completion time is also discussed. The results add further evidence showing the applicability of the FRAM and PERT to scheduling systems for the discharge planning processes. Health care professionals could use the findings of this study in designing a scheduling system to complete the discharge process of older adults in a reasonable time.

Knowledge of the changes in the behavior of human soft tissue stiffness during physical impact in human–machine interaction (HMI) plays a vital role in the development of biofidelity testing devices such as a human dummy. These testing devices are widely applied as an effective means to validate the safety of machinery during dynamic or static contact with humans in HMI. In this study, we assess changes in soft tissue stiffness in the upper arm of individuals under both dynamic (0.7 and 0.25 m/s) and quasi-static (QS) impacts under a constrained contact condition. Three impactor shapes (cylindrical, cubic, and spherical) are used in this study. Impact experiments are conducted using impactors attached to a pendulum. The soft-tissue displacement is determined using an ultrasound device. The impact force-displacement curves illustrate the nonlinear behavior of the soft tissue stiffness under both dynamic and QS impacts. By utilizing the “Linear Mixed Model” statistical analysis, we found that changes in the impact velocity significantly influenced the changes in the nonlinear behavior of soft tissue stiffness while there was no significant effect of the changes in the impactor shape on the nonlinear behavior of the soft tissue stiffness. Additionally, we revealed that the changes in the soft tissue stiffness are influenced by the size of the contact area. Moreover, we demonstrated a range of changes in soft tissue stiffness for different impact velocities, which provide valuable information for developing future validation test devices in HMI, such as the design and evaluation of dummy skin.

The International Organization for Standardization evacuation alarm (ISO 8201: 2017) is ineffective in initiating evacuation, particularly when people are engaged in pre-evacuation activities, and it is not easy to conduct experiments for evaluating evacuation behavior due to ethical and cost issues. A virtual building emergency where alarms went off while participants were performing activities was created to study the effect of redundancy on evacuation effectiveness. Three alarms were studied: (i) a regular nonverbal ISO alarm, (ii) a speech-inserted ISO alarm, and (iii) a technology-based ISO alarm concept (sound, visual, and haptic information). Evacuation behavior, perceived urgency, and delay time were measured. Results confirmed the effect of redundancy on measurements, and participants complied better with the speech-inserted and technology-based alarms, but there were no differences in evacuation effectiveness between them. Participants perceived higher urgency from the technology-based solution, which can be more adaptive in complicated environments where background noise and language/education barriers are problems. Otherwise, the speech-inserted alarm is more cost-effective.

Grocery shopping represents a challenging task for visually impaired (VI), but the neuroscientific literature on the consumption patterns of this group is still scarce. The aim of the study was to analyse the relationship between explicit consumer experience and neuropsychological measures. A group of VI and sighted explored and manipulated three different product categories inside the supermarket, while EEG, behavioral and self-report data were collected. Electroencephalogram (EEG) findings showed a generalized delta band activity in pasta compared to frozen food and it was interpreted as higher emotional activation probably required by selecting the correct stimuli in a multisensory environment. A delta band activation was also found in frontal area in VI compared to control and it was supposed to be an index of greater cognitive control. Finally, higher delta band activity in parieto-occipital and temporal areas were related to greater sense of disorientation. In conclusion, it was found that VI experience grocery shopping more stressfully and with greater cognitive effort (parieto-occipital area) than people without visual disability. In general, VI use the sense of touch (temporal area) more and have more difficulties in orienting themselves internally in the store. The results could encourage the use of tactile touchpoints, braille maps, or an initial guided exploration of the supermarket, to allow the VI to memorize the internal layout of the different product categories and allow them to shop independently. Another suggestion would be to make products within the same product category more distinctive, perhaps by adding additional tactile information.