Data Technologies and Applications最新文献

Purpose

Technology serves as a key catalyst in shaping society and the economy, significantly altering customer dynamics. Through a deep understanding of these evolving behaviors, a service can be tailored to address each customer's unique needs and personality. We introduce a strategy to integrate customer complaints with their personality traits, enabling responses that resonate with the customer’s unique personality.

Design/methodology/approach

We propose a strategy to incorporate customer complaints with their personality traits, enabling responses that reflect the customer’s unique personality. Our approach is twofold: firstly, we employ the customer complaints ontology (CCOntology) framework enforced with multi-class classification based on a machine learning algorithm, to classify complaints. Secondly, we leverage the personality measurement platform (PMP), powered by the big five personality model to predict customer’s personalities. We develop the framework for the Indonesian language by extracting tweets containing customer complaints directed towards Indonesia's three biggest e-commerce services.

Findings

By mapping customer complaints and their personality type, we can identify specific personality traits associated with customer dissatisfaction. Thus, personalizing how we offer the solution based on specific characteristics.

Originality/value

The research enriches the state-of-the-art personalizing service research based on captured customer behavior. Thus, our research fills the research gap in considering customer personalities. We provide comprehensive insights by aligning customer feedback with corresponding personality traits extracted from social media data. The result is a highly customized response mechanism attuned to individual customer preferences and requirements.

Purpose

This systematic review aimed to identify and categorize applications using Fast Healthcare Interoperability Resources (FHIR) to support activities outside of direct healthcare provision.

Design/methodology/approach

A systematic electronic search was performed, and 53 studies were included after the selection process.

Findings

The results show that FHIR is being used to support (1) clinical research (i.e. clinical research based on interventional trials, data interoperability to support clinical research and advanced communication services to support clinical research), (2) public health and (3) medical education. Despite the FHIR potential to support activities outside of direct healthcare provision, some barriers were identified, namely difficulties translating the proposed applications to clinical environments or FHIR technical issues that require further developments.

Originality/value

This study provided a broad review of how FHIR is being applied in clinical activities outside of direct clinical care and identified three major domains, that is, clinical research, public health and medical education, being the first and most representative in terms of number of publications.

Purpose

Educational data mining (EDM) discovers significant patterns from educational data and thus can help understand the relations between learners and their educational settings. However, most previous data mining techniques focus on prediction of learning performance of learners without integrating learning patterns identification techniques.

Design/methodology/approach

This study proposes a new framework for identifying learning patterns and predicting learning performance. Two modules, the learning patterns identification module and the deep learning prediction models (DNN), are integrated into this framework to identify the difference of learning performance and predicting learning performance from profiles of students.

Findings

Experimental results from survey data indicate that the proposed identifying learning patterns module could facilitate identifying valuable difference (change) patterns from student’s profiles. The proposed learning performance prediction module which adapts DNN also performs better than traditional machine techniques in prediction performance metrics.

Originality/value

To our best knowledge, the framework is the only educational system in the literature for identifying learning patterns and predicting learning performance.

Purpose

Because the food service industry is more dependent on customer contact and human resources than other industries, it is crucial to understand the factors influencing employee job satisfaction to ensure that employees provide satisfactory service to customers. However, few studies have incorporated employee reviews of job portals into their research. Many job seekers tend to trust company reviews posted by employees on job portals based on the information provided by the company itself. Thus, this study utilized company reviews and job satisfaction ratings from employees in the food service industry on a job portal site, Job Planet, to conduct mixed-method research.

Design/methodology/approach

For qualitative research, we applied the Latent Dirichlet Allocation (LDA) model to food service industry company reviews to identify 10 job satisfaction factors considered important by employees. For quantitative research, four algorithms were used to predict job satisfaction ratings: regression tree, multilayer perceptron (MLP), random forest and XGBoost. Thus, we generated predictor variables for six cases using the probability values of topics and job satisfaction ratings on a five-point scale through LDA and used them to build prediction algorithms.

Findings

The analysis showed that algorithm accuracy performed differently in each of the six cases, and overall, factors such as work-life balance and work environment have a significant impact on predicting job satisfaction ratings.

Originality/value

This study is significant because its methodology and results suggest a new approach based on data analysis in the field of human resources, which can contribute to the operation and planning of corporate human resources management in the future.

Purpose

This study aims to provide measurable information that evaluates a company’s ESG performance based on the conceptual connection between ESG, non-financial elements of a company and the UN Sustainable Development Goals (SDGs) for resolving global issues.

Design/methodology/approach

A novel data processing method based on the BERT is presented and applied to analyze the changes and characteristics of SDG-related ESG texts from companies’ disclosures over the past decade. Specifically, ESG-related sentences are extracted from 93,277 Form 10-K filings disclosed between 2010 and 2022 and the similarity between these extracted sentences and SDGs statements is calculated through sentence transformers. A classifier is created by fine-tuning FinBERT, a financial domain-specific pre-trained language model, to classify the sentences into eight ESG classes.

Findings

The quantified results obtained from the classifier reveal several implications. First, it is observed that the trend of SDG-related ESG sentences shows a slow and steady increase over the past decade. Second, large-cap companies relatively have a greater amount of SDG-related ESG disclosures than small-cap companies. Third, significant events such as the COVID-19 pandemic greatly impact the changes in disclosure content.

Originality/value

This study presents a novel approach to textual analysis using neural network-based language models such as BERT. The results of this study provide meaningful information and insights for investors in socially responsible investment and sustainable investment and suggest that corporations need a long-term plan regarding ESG disclosures.

Purpose

This study explores the career trajectories of Chief Executive Officers (CEOs) to uncover unique characteristics that contribute to their success. By utilizing web scraping and machine learning techniques, over two thousand CEO profiles from LinkedIn are analyzed to understand patterns in their career paths. This study offers an alternative approach compared to the predominantly qualitative research methods employed in previous research.

Design/methodology/approach

This study proposes a framework for analyzing CEO career patterns. Job titles and company information are encoded using the Standard Occupational Classification (SOC) scheme. The study employs the Needleman-Wunsch optimal matching algorithm and an agglomerative approach to construct distance matrices and cluster CEO career paths.

Findings

This study gathered data on the career transition processes of graduates from several renowned public and private universities in the United States via LinkedIn. Employing machine learning techniques, the analysis revealed diverse career trajectories. The findings offer career guidance for individuals from various academic backgrounds aspiring to become CEOs.

Research limitations/implications

The building of a career sequence that takes into account the number of years requires integers. Numbers that are not integers have been rounded up to facilitate the optimal matching process but this approach prevents a perfectly accurate representation of time worked.

Practical implications

This study makes an original contribution to the field of career pattern analysis by disclosing the distinct career path groups of CEOs using the rich LinkedIn online dataset. Note that our CEO profiles are not restricted in any industry or specific career paths followed to becoming CEOs. In light of the fact that individuals who hold CEO positions are usually perceived by society as successful, we are interested in finding the characteristics behind their success and whether either the title held or the company they remain at show patterns in making them who they are today.

Originality/value

As a matter of fact, nearly all CEOs had previous experience working for a non-Fortune organization before joining a Fortune company. Of those who have worked for Fortune firms, the number of CEOs with experience in Fortune 500 forms exceeded those with experience in Fortune 1,000 firms.

Purpose

In traditional Chinese medicine (TCM), the mechanism of disease (MD) constitutes an essential element of syndrome differentiation and treatment, elucidating the mechanisms underlying the occurrence, progression, alterations and outcomes of diseases. However, there is a dearth of research in the field of intelligent diagnosis concerning the analysis of MD.

Design/methodology/approach

In this paper, we propose a supervised Latent Dirichlet Allocation (LDA) topic model, termed MD-LDA, which elucidates the process of MDs identification. We leverage the label information inherent in the data as prior knowledge and incorporate it into the model’s training. Additionally, we devise two parallel parameter estimation algorithms for efficient training. Furthermore, we introduce a benchmark MD identification dataset, named TMD, for training MD-LDA. Finally, we validate the performance of MD-LDA through comprehensive experiments.

Findings

The results show that MD-LDA is effective and efficient. Moreover, MD-LDA outperforms the state-of-the-art topic models on perplexity, Kullback–Leibler (KL) and classification performance.

Originality/value

The proposed MD-LDA can be applied for the MD discovery and analysis of TCM clinical diagnosis, so as to improve the interpretability and reliability of intelligent diagnosis and treatment.

Purpose

The overload of user-generated content in online mental health community makes the focus and resonance tendencies of the participating groups less clear. Thus, the purpose of this paper is to build an early identification mechanism for users' high attention content to promote early intervention and effective dissemination of professional medical guidance.

Design/methodology/approach

We decouple the identification mechanism from two processes: early feature combing and algorithmic model construction. Firstly, based on the differentiated needs and concerns of the participant groups, the multiple features of “information content + source users” are refined. Secondly, a multi-level fusion model is constructed for features processing. Specifically, Bidirectional Encoder Representation from Transformers (BERT)-Bi-directional Long-Short Term Memory (BiLSTM)-Linear are used to refine the semantic features, while Graph Attention Networks (GAT) is used to capture the entity attributes and relation features. Finally, the Convolutional Neural Network (CNN) is used to optimize the multi-level fusion features.

Findings

The results show that the ACC of the multi-level fusion model is 84.42%, F1 is 79.43% and R is 76.71%. Compared with other baseline models and single feature elements, the ACC and F1 values are improved to different degrees.

Originality/value

The originality of this paper lies in analyzing multiple features based on early stages and constructing a new multi-level fusion model for processing. Further, the study is valuable for the orientation of psychological patients' needs and early guidance of professional medical care.

Purpose

This paper introduces a novel method, Variance Rule-based Window Size Tracking (VR-WT), for deriving a sequence of estimation window sizes. This approach not only identifies structural change points but also ascertains the optimal size of the estimation window. VR-WT is designed to achieve accurate model estimation and is versatile enough to be applied across a range of models in various disciplines.

Design/methodology/approach

This paper proposes a new method named Variance Rule-based Window size Tracking (VR-WT), which derives a sequence of estimation window sizes. The concept of VR-WT is inspired by the Potential Scale Reduction Factor (PSRF), a tool used to evaluate the convergence and stationarity of MCMC.

Findings

Monte Carlo simulation study demonstrates that VR-WT accurately detects structural change points and select appropriate window sizes. The VR-WT is essential in applications where accurate estimation of model parameters and inference about their value, sign, and significance are critical. The VR-WT has also helped us understand shifts in parameter-based inference, ensuring stability across periods and highlighting how the timing and impact of market shocks vary across fields and datasets.

Originality/value

The first distinction of the VR-WT lies in its purpose and methodological differences. The VR-WT focuses on precise parameter estimation. By dynamically tracking window sizes, VR-WT selects flexible window sizes and enables the visualization of structural changes. The second distinction of VR-WT lies in its broad applicability and versatility. We conducted empirical applications across three fields of study: CAPM; interdependence analysis between global stock markets; and the study of time-dependent energy prices.

Purpose

The increasing popularity of music streaming services also increases the need to customize the services for each user to attract and retain customers. Most of the music streaming services will not have explicit ratings for songs; they will have only implicit feedback data, i.e user listening history. For efficient music recommendation, the preferences of the users have to be infered, which is a challenging task.

Design/methodology/approach

Preferences of the users can be identified from the users' listening history. In this paper, a hybrid music recommendation system is proposed that infers features from user's implicit feedback and uses the hybrid of content-based and collaborative filtering method to recommend songs. A Content Boosted K-Nearest Neighbours (CBKNN) filtering technique was proposed, which used the users' listening history, popularity of songs, song features, and songs of similar interested users for recommending songs. The song features are taken as content features. Song Frequency–Inverse Popularity Frequency (SF-IPF) metric is proposed to find the similarity among the neighbours in collaborative filtering. Million Song Dataset and Echo Nest Taste Profile Subset are used as data sets.

Findings

The proposed CBKNN technique with SF-IPF similarity measure to identify similar interest neighbours performs better than other machine learning techniques like linear regression, decision trees, random forest, support vector machines, XGboost and Adaboost. The performance of proposed SF-IPF was tested with other similarity metrics like Pearson and Cosine similarity measures, in which SF-IPF results in better performance.

Originality/value

This method was devised to infer the user preferences from the implicit feedback data and it is converted as rating preferences. The importance of adding content features with collaborative information is analysed in hybrid filtering. A new similarity metric SF-IPF is formulated to identify the similarity between the users in collaborative filtering.