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Publisher note 出版商记
Pub Date : 2022-04-01 DOI: 10.1016/S2543-9251(22)00112-7
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引用次数: 0
Which message? Which channel? Which customer? Exploring response rates in multi-channel marketing using short-form advertising 哪个消息?哪个频道?哪个客户?探索利用短广告进行多渠道营销的响应率
Pub Date : 2022-04-01 DOI: 10.1016/j.dim.2022.100008
Omar Marzouk , Joni Salminen , Pengyi Zhang , Bernard J. Jansen

Formulating short form advertising messages with little ad content that work and choosing high-performing channels to disseminate them are persistent challenges in multichannel marketing. Drawing on the persuasive systems design model, we conducted an experiment with 33,848 actual customers of an international telecom company. In a real-life setting, we compared the effectiveness of three persuasion strategies (rational, emotional, and social) tested in three marketing channels (short message service, social media advertising, and mobile application), evaluating their effect on influencing customers to purchase international mobile phone credits. Results suggest that companies should send rational messages when using short form advertising messages regardless of the channel to achieve higher response rates. Findings further show that certain customer characteristics are predictive of positive responses and differ by channel but not by message type. Findings from crowdsourced evaluations also indicate that people noticeably disagree on what persuasive strategy was applied to these short messages, which might indicate that consumers are not well-equipped to identify persuasive strategies or that what advertisers see as a ‘pure’ strategy actually involves elements from multiple strategies as interpreted by consumers. The results have implications for the theoretical understanding of persuasive short form commercial messaging in multichannel marketing and practical insights for advertising within limited amount of space and attention afforded by many digital channels.

在多渠道营销中,用很少的广告内容来制定简短的广告信息,并选择高效的渠道来传播这些信息,是长期存在的挑战。利用说服系统设计模型,我们对一家国际电信公司的33,848名实际客户进行了实验。在现实生活中,我们比较了在三种营销渠道(短信服务、社交媒体广告和移动应用)中测试的三种说服策略(理性、情感和社交)的有效性,评估了它们对影响客户购买国际手机积分的效果。结果表明,公司在使用简短的广告信息时,无论通过何种渠道,都应该发送合理的信息,以获得更高的回复率。研究结果进一步表明,某些客户特征可以预测积极的回应,并因渠道而异,而不是因信息类型而异。众包评估的结果还表明,人们对这些短信应用了什么有说服力的策略存在明显的分歧,这可能表明消费者并没有很好地识别有说服力的策略,或者广告商所看到的“纯粹”策略实际上包含了消费者所理解的多种策略的元素。研究结果对多渠道营销中有说服力的短形式商业信息的理论理解以及在有限的空间和注意力范围内由许多数字渠道提供的广告的实践见解具有启示意义。
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引用次数: 0
The Geopolitical and Socioeconomic Factors of Digitization in Vietnam: Technology Adoption in the Art and Cultural Sector During the Covid-19 Pandemic 越南数字化的地缘政治和社会经济因素:新冠疫情期间艺术和文化领域的技术采用
Pub Date : 2021-11-27 DOI: 10.2478/dim-2021-0013
Emma Duester
Abstract This paper argues that there is an emergent digital culture in the art and cultural sector in Hanoi, which is producing a paradigm shift in the nature of work for cultural professionals, the way of preserving and displaying art collections, as well as the nature of international connections. The advent of the “fourth industrial revolution” in Vietnam has brought about advances in digitization. While this transition is crucial in achieving national sustainable development goals, Vietnam remains at a disadvantage on a global scale due to country-specific challenges in digitization that include lack of human, technical, and financial resources. These challenges are hindering the pace and quality of the digitization process and impeding the ability of cultural professionals to utilize digital platforms. In addition, the global digital divide is having impacts on access, inclusion, and representation. This shows that the challenges faced in the digitization process are not only about access to technology but also about much more deep-seated issues related to culture, history, and social inequalities. This is especially pertinent during the Covid-19 pandemic, which has highlighted inequalities in access and inclusion. The research draws on 20 semi-structured interviews with cultural professionals across Hanoi. The interviews were carried out during the Covid-19 pandemic and addressed its impact on digitization projects and the use of digital technologies for work. The findings show how geopolitical and socioeconomic factors can suppress the ability to adopt new digital technologies, which is hindering the ability to exploit the opportunities of digitization. Yet, the Covid-19 pandemic has allowed more time to focus on digitization projects and to utilize digital tools and platforms, especially with free open-source software or platforms such as Facebook. This has become one route toward exploiting the opportunities of digitization for increased exposure, creation of digital resources, and rebalancing the discourse and amount of content circulating online regarding Vietnamese art and culture.
摘要本文认为,河内的艺术和文化部门出现了一种新兴的数字文化,它正在文化专业人员的工作性质、艺术收藏的保存和展示方式以及国际联系的性质方面产生范式转变。越南“第四次工业革命”的到来带来了数字化的进步。尽管这一转变对实现国家可持续发展目标至关重要,但由于数字化方面的具体国家挑战,包括缺乏人力、技术和财政资源,越南在全球范围内仍处于劣势。这些挑战阻碍了数字化进程的速度和质量,也阻碍了文化专业人员利用数字平台的能力。此外,全球数字鸿沟正在对获取、包容和代表性产生影响。这表明,数字化过程中面临的挑战不仅涉及技术的获取,还涉及与文化、历史和社会不平等有关的更深层次的问题。在新冠肺炎大流行期间,这一点尤为重要,这突出了在获取和融入方面的不平等。这项研究利用了对河内各地文化专业人士的20次半结构化采访。采访是在新冠肺炎大流行期间进行的,讨论了其对数字化项目和工作中使用数字技术的影响。研究结果表明,地缘政治和社会经济因素会抑制采用新数字技术的能力,从而阻碍利用数字化机会的能力。然而,新冠肺炎疫情让更多的时间专注于数字化项目,并利用数字工具和平台,尤其是使用免费开源软件或Facebook等平台。这已成为利用数字化机会增加曝光率、创建数字资源以及重新平衡网上流传的关于越南艺术和文化的话语和内容数量的一条途径。
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引用次数: 1
Assessing the Relationship Between Technostress and Knowledge Hiding—A Moderated Mediation Model 技术压力与知识隐藏的关系评估——一个有调节的中介模型
Pub Date : 2021-11-27 DOI: 10.2478/dim-2021-0015
Bo Shen, Yuanhang Kuang
Abstract Almost every aspect of a person's daily life is affected by information and communication technologies (ICTs), and some unfavorable outcomes such as technostress have been noticed. In this study, we examine how technostress affects knowledge hiding. Drawing from the energy-consuming characteristic of technostress and prior research on how technostress affects ICT users, this article builds and tests a model that takes work exhaustion as a mediator and explores the moderating role of job autonomy. To test our conceptual model, we examined the responses to a survey questionnaire submitted by 287 ICT users from multiple organizations. Using structural equation modeling, we found that technostress increases employees’ knowledge hiding behavior, and work exhaustion partially mediates technostress and knowledge hiding, while job autonomy only moderates the relationship between technostress and work exhaustion when the fourth factor of technostress, viz., techno-insecurity, is excluded. We also discuss future research directions and implications of the results.
信息通信技术(ict)几乎影响着人们日常生活的方方面面,一些不利的结果如技术压力已经被注意到。在本研究中,我们考察了技术压力如何影响知识隐藏。本文借鉴技术压力的能量消耗特征和前人对技术压力对信息通信技术用户影响的研究,构建并检验了以工作疲劳为中介的模型,并探讨了工作自主性的调节作用。为了验证我们的概念模型,我们对来自多个组织的287名ICT用户提交的调查问卷进行了调查。利用结构方程模型研究发现,技术压力增加了员工的知识隐藏行为,工作倦怠在技术压力和知识隐藏之间起部分中介作用,而在排除技术压力的第四个因素技术不安全感后,工作自主性仅在技术压力和工作倦怠之间起调节作用。讨论了未来的研究方向和研究结果的启示。
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引用次数: 5
Seven Important Theories in Information Management and Information System Empirical Research: A Systematic Review and Future Directions 信息管理和信息系统实证研究中的七个重要理论:系统回顾和未来方向
Pub Date : 2021-11-13 DOI: 10.2478/dim-2021-0016
Chuan-Ni Wu, Shijing Huang, Qinjian Yuan
Abstract The fragmentation of fundamental theory has increasingly affected the development of information management (IM) and information system (IS) empirical research, while limited attempts have been made to systematically review the theories which are fundamental to the extant IM and IS literature. Therefore, based on the analysis of the empirical studies in the IM and IS field in the past 20 years, we identify seven relatively important but less summarized theories in the IM and IS field: transactive memory system (TMS), impression management, flow, structural holes, resource dependence theory (RDT), social presence theory (SPT), and the illusion of control (IC). Hence, we try to offer a systematic review of these theories by synthesizing the extant findings while identifying the possible directions for future studies. Our review made several significant contributions to both proposing theoretical and methodological trends in the respective theories.
基础理论的碎片化日益影响着信息管理(IM)和信息系统(IS)实证研究的发展,而对现有IM和IS文献的基础理论进行系统回顾的尝试有限。因此,在分析近20年来信息管理与信息系统领域实证研究的基础上,我们总结出了7个相对重要但较少被总结的理论:交互记忆系统(TMS)、印象管理、信息流、结构漏洞、资源依赖理论(RDT)、社会存在理论(SPT)和控制幻觉理论(IC)。因此,我们试图通过综合现有的研究结果对这些理论进行系统的回顾,同时确定未来研究的可能方向。我们的综述在提出各自理论的理论和方法趋势方面做出了几项重大贡献。
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引用次数: 1
An Effective Digital Safeguarding System in University Libraries: A Model Plan 一个有效的高校图书馆数字安全保障体系的模型方案
Pub Date : 2021-11-07 DOI: 10.2478/dim-2021-0012
Md. Monirul Islam, Md. Nurul Islam, Md Nasir Uddin Munshi, M. Haider
Abstract The purpose of the study is to present a model plan for developing an effective digital maintenance system with the help of institutional repository software in university library premises. This work is an investigative study of digital maintenance activities for sustainable development of the digital publications and intellectual outputs of universities in Bangladesh. The researchers investigated the university and university website and found that only 11% university libraries were active in preserving their digital resources while 89% of university libraries were either in the dark or less reluctant to adopt the system. Researchers realized that due to lack of proper guidelines and an ideal model plan, most of the university libraries were far behind in adopting a repository system for safeguarding their intellectual outputs. Hence this study describes a model plan for the university libraries of Bangladesh to create a sustainable preservation system easily and effectively. The model plan in this study was based on observation and review of the literature in the concerned field. All university authorities can follow the mentioned model for sustainable maintenance of their intellectual digital assets.
摘要本研究的目的是提出一个在大学图书馆利用机构知识库软件开发有效的数字维护系统的模型计划。这项工作是对孟加拉国大学数字出版物和智力产出可持续发展的数字维护活动的调查研究。研究人员调查了大学和大学网站,发现只有11%的大学图书馆积极保护其数字资源,而89%的大学图书馆要么蒙在鼓里,要么不太愿意采用该系统。研究人员意识到,由于缺乏适当的指导方针和理想的模式计划,大多数大学图书馆在采用知识库系统来保护其智力产出方面远远落后。因此,本研究描述了孟加拉国大学图书馆的一个模式计划,以轻松有效地创建一个可持续的保存系统。本研究中的模型计划是基于对相关领域文献的观察和回顾。所有大学主管部门都可以遵循上述模式,可持续维护其知识数字资产。
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引用次数: 1
Chinese E-Romance: Analyzing and Visualizing 7.92 Million Alibaba Valentine's Day Purchases 中国电子浪漫:792万阿里巴巴情人节购物的分析与可视化
Pub Date : 2021-10-01 DOI: 10.2478/dim-2021-0006
Yongzhen Wang , Xiaozhong Liu , Yingnan Ju , Katy Börner , Jun Lin , Changlong Sun , Luo Si

The days that precede Valentine's Day are characterized by extensive gift shopping activities all across the globe. In China, where much shopping takes place online, there has been an explosive growth in e-commerce sales during Valentine's Day over the recent years. This exploratory study investigates the extent to which each product category and each shopper group can exhibit romantic love within China's e-market throughout the 2 weeks leading up to 2019 Valentine's Day. Massive data from Alibaba, the biggest e-commerce retailer worldwide, are utilized to formulate an innovative romance index (RI) to quantitatively measure e-romantic values for products and shoppers. On this basis, millions of shoppers, along with their millions of products purchased around Valentine's Day, are analyzed as a case study to demonstrate their love consumption and romantic gift-giving. The results of the analysis are then illustrated to help understand Chinese e-romance based on the perspectives of different product categories and shopper groups. This empirical information visualization also contributes to improving the segmentation, targeting, and positioning of China's e-market for Valentine's Day.

摘要情人节之前的日子在全球范围内都有大量的礼物购物活动。在中国,很多购物都是在网上进行的,近年来情人节期间的电子商务销售额呈爆炸式增长。这项探索性研究调查了在2019年情人节前的两周内,每个产品类别和每个购物群体在中国电子市场中表现出浪漫爱情的程度。全球最大的电子商务零售商阿里巴巴的大量数据被用来制定一个创新的浪漫指数(RI),以定量衡量产品和购物者的电子浪漫价值。在此基础上,对数百万购物者以及他们在情人节前后购买的数百万件产品进行了案例分析,以展示他们的爱情消费和浪漫礼物赠送。然后从不同产品类别和消费者群体的角度对分析结果进行说明,以帮助理解中国的电子浪漫。这种实证信息可视化也有助于改善中国情人节电子市场的细分、目标定位。
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引用次数: 2
An Empirical Study on Knowledge Aggregation in Academic Virtual Community Based on Deep Learning 基于深度学习的学术虚拟社区知识聚集实证研究
Pub Date : 2021-10-01 DOI: 10.2478/dim-2021-0010
Liangfeng Qian , Shengli Deng

Academic virtual community provides an environment for users to exchange knowledge, so it gathers a large amount of knowledge resources and presents a trend of rapid and disorderly growth. We learn how to organize the scattered and disordered knowledge of network community effectively and provide personalized service for users. We focus on analyzing the knowledge association among titles in an all-round way based on deep learning, so as to realize effective knowledge aggregation in academic virtual community. We take ResearchGate (RG) “online community” resources as an example and use Word2Vec model to realize deep knowledge aggregation. Then, principal component analysis (PCA) is used to verify its scientificity, and Wide & Deep learning model is used to verify its running effect. The empirical results show that the knowledge aggregation system of “online community” works well and has scientific rationality.

学术虚拟社区为用户提供了知识交流的环境,聚集了大量的知识资源,呈现出快速无序增长的趋势。我们学会了如何有效地组织网络社区中分散无序的知识,为用户提供个性化的服务。我们着眼于基于深度学习的全面分析职称之间的知识关联,从而实现学术虚拟社区中有效的知识聚合。以ResearchGate (RG)“在线社区”资源为例,利用Word2Vec模型实现深度知识聚合。然后运用主成分分析(PCA)对其科学性进行了验证。采用深度学习模型验证其运行效果。实证结果表明,“网络社区”知识聚合系统运行良好,具有科学合理性。
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引用次数: 0
How Should One Explore the Digital Library of the Future?# 如何探索未来的数字图书馆?#
Pub Date : 2021-10-01 DOI: 10.2478/dim-2021-0003
Edward A. Fox , Prashant Chandrasekar

This article partially addresses a challenge from Licklider in his 1965 book on “Libraries of the Future,” focusing on how to build extensible digital libraries that can dramatically expand the support of exploration. A new methodology connects the efforts of User eXperience researchers with those of subject matter experts (domain scientists, curators, researchers, and so on) and developers. This allows constructing a knowledge graph representing the relationships among goals, tasks, workflows, and services. A reasoner empowers authorized users to have their goals met with suitable workflows that are dynamically generated and executed. Student teams have applied the new methodology to support users interested in tweets, web pages, or electronic theses and dissertations, as well as those curating and experimenting with those collections. Exploration is thus broadened across content types and their elements, with an extensible set of services, to address an arbitrary set of stakeholder goals.

本文部分解决了Licklider在他1965年出版的《未来的图书馆》一书中提出的一个挑战,重点是如何构建可扩展的数字图书馆,从而极大地扩展对探索的支持。一种新的方法将用户体验研究人员的工作与主题专家(领域科学家、管理员、研究人员等)和开发人员的工作联系起来。这允许构建表示目标、任务、工作流和服务之间关系的知识图。推理器使授权用户能够使用动态生成和执行的合适工作流来满足他们的目标。学生团队已经应用了新的方法来支持对tweet、网页或电子论文和学位论文感兴趣的用户,以及那些对这些集合进行策划和实验的用户。因此,探索可以跨内容类型及其元素进行扩展,并使用一组可扩展的服务,以处理一组任意的涉众目标。
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引用次数: 0
Research Librarians' Experiences of Research Data Management Activities at an Academic Library in a Developing Country 发展中国家高校图书馆科研数据管理活动的研究馆员经验
Pub Date : 2021-10-01 DOI: 10.2478/dim-2021-0002
Johnson Masinde , Jing Chen , Daniel Wambiri , Angela Mumo

University libraries have archaeologically augmented scientific research by collecting, organizing, maintaining, and availing research materials for access. Researchers reckon that with the expertise acquired from conventional cataloging, classification, and indexing coupled with that attained in the development, along with the maintenance of institutional repositories, it is only rational that libraries take a dominant and central role in research data management and further their capacity as curators. Accordingly, University libraries are expected to assemble capabilities, to manage and provide research data for sharing and reusing efficiently. This study examined research librarians' experiences of RDM activities at the UON Library to recommend measures to enhance managing, sharing and reusing research data. The study was informed by the DCC Curation lifecycle model and the Community Capability Model Framework (CCMF) that enabled the Investigator to purposively capture qualitative data from a sample of 5 research librarians at the UON Library. The data was analysed thematically to generate themes that enabled the Investigator to address the research problem. Though the UON Library had policies on research data, quality assurance and intellectual property, study findings evidenced no explicit policies to guide each stage of data curation and capabilities. There were also inadequacies in skills and training capability, technological infrastructure and collaborative partnerships. Overall, RDM faced challenges in all the examined capabilities. These challenges limited the managing, sharing, and reusing of research data. The study recommends developing an RDM unit within the UON Library to oversee the implementation of RDM activities by assembling all the needed capabilities (policy guidelines, skills and training, technological infrastructure and collaborative partnerships) to support data curation activities and enable efficient managing, sharing and reusing research data.

大学图书馆通过收集、组织、维护和利用研究资料,从考古角度增强了科学研究。研究人员认为,有了从传统编目、分类和索引中获得的专业知识,再加上在发展过程中获得的专业知识,再加上机构知识库的维护,图书馆在研究数据管理中发挥主导和核心作用,并进一步发挥其策展人的作用,这是唯一合理的。因此,大学图书馆需要整合能力,管理和提供研究数据,以便有效地共享和再利用。这项研究审查了研究图书馆员在联合国图书馆进行资源分配管理活动的经验,以建议加强管理、分享和重新使用研究数据的措施。该研究由DCC策展生命周期模型和社区能力模型框架(CCMF)提供信息,该框架使研究者能够有目的地从联合国图书馆的5名研究馆员样本中获取定性数据。数据按主题进行分析,以产生使研究者能够解决研究问题的主题。虽然联合国图书馆有关于研究数据、质量保证和知识产权的政策,但研究结果证明没有明确的政策来指导数据管理和能力的每个阶段。在技能和培训能力、技术基础设施和合作伙伴关系方面也存在不足。总的来说,RDM在所有被检查的功能中都面临着挑战。这些挑战限制了研究数据的管理、共享和重用。研究报告建议在联合国图书馆内设立一个资源管理管理单位,通过汇集所有必要的能力(政策准则、技能和培训、技术基础设施和合作伙伴关系)来监督资源管理管理活动的实施,以支持数据管理活动,并实现有效管理、共享和再利用研究数据。
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引用次数: 5
期刊
Data and information management
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