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Equality, diversity and inclusion : an international journal最新文献

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Supporting diverse health leadership requires active listening, observing, learning and bystanding 支持多样化的卫生领导需要积极倾听、观察、学习和旁观
Pub Date : 2023-02-20 DOI: 10.1108/edi-08-2021-0214
Ruth Decady Guijarro, I. Bourgeault
PurposeFostering diversity in health leadership is imperative as that not only enhances the quality of health care itself, but improves an organization's effectiveness and responsiveness to address the needs of a diverse population. Inequitable structures entrenched in health care such as sexism, racism and settler colonialism undermine efforts made by women from diverse backgrounds to obtain leadership roles. This paper identifies leading practices which support diverse health leadership.Design/methodology/approachA multi-methodological approach involving a targeted published and gray literature search undertaken through both traditional means and a systematic social media search, focused particularly on Twitter. A literature and social media extraction tool was developed to review and curate more than 800 resources. Items chosen included those which best highlighted the barriers faced by diverse women and those sharing tools of how allies can best support the diverse women.FindingsFour core promising practices that help to disrupt the status-quo of health leadership include (1) active listening to hear and amplify voices that have been marginalized, (2) active learning to respond to translation exhaustion, (3) active observing and noticing microaggressions and their consequences and (4) active bystanding and intervention.Social implicationsWhen implemented, these practices can help to dismantle racism, sexism, ableism and otherwise challenge the status-quo in health leadership.Originality/valueThis paper provides an original and value-added review of the published literature and social media analysis of heretofore disparate practices of allyship, all while amplifying the voices of health leaders from marginalized communities.
目的促进卫生领导的多样性是必不可少的,因为这不仅可以提高卫生保健本身的质量,而且可以提高组织的效率和响应能力,以满足不同人群的需求。保健领域根深蒂固的不平等结构,如性别歧视、种族主义和定居者殖民主义,破坏了来自不同背景的妇女获得领导角色的努力。本文确定了支持多样化健康领导的领导实践。设计/方法/方法一种多方法的方法,包括通过传统手段和系统的社交媒体搜索进行有针对性的出版和灰色文献搜索,特别是在Twitter上。开发了一个文献和社会媒体提取工具,以审查和整理800多个资源。选择的项目包括最能突出不同妇女面临的障碍的项目,以及分享盟国如何最好地支持不同妇女的工具的项目。发现有助于打破卫生领导现状的四个核心有希望的实践包括:(1)积极倾听并放大被边缘化的声音;(2)积极学习以应对翻译枯竭;(3)积极观察和注意微侵犯及其后果;(4)积极旁观和干预。社会影响如果实施,这些做法有助于消除种族主义、性别歧视、残疾歧视,并以其他方式挑战卫生领导的现状。原创性/价值本文对已发表的文献和社交媒体对迄今为止不同的联盟实践的分析进行了原创和增值的回顾,同时放大了来自边缘化社区的卫生领导人的声音。
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引用次数: 1
Why do EDI policies fail? An inhabited institutions perspective 为什么EDI策略会失败?有人居住的机构视角
Pub Date : 2023-02-20 DOI: 10.1108/edi-02-2022-0048
Roger Pizarro Milian, Rochelle Wijesingha
PurposeEquity, diversity and inclusion (EDI) policies have proliferated in recent decades, but studies have repeatedly noted their inefficacy and adverse effects. To understand the potential root causes of the inefficiency of EDI policies, this study examines how they are inhabited by individuals at the ground level.Design/methodology/approachThis study draws on data gathered through 23 in-depth interviews with instructors at Progressive U, a large research-intensive Canadian university.FindingsThe data gathered/analyzed suggest that the implementation of EDI policies at Progressive U is hindered by the absence of coercive enforcement mechanisms, skepticism about their authenticity, the over-regulation of work and unresponsive bureaucratic structures.Originality/valueThis study examines the implementation of EDI policies through the prism of the inhabited institutions perspective in organizational sociology, producing insights that help to explain why EDI policies typically fail. In doing so, it produces insights relevant to both academic researchers and practitioners in the field.
近几十年来,公平、多样性和包容性(EDI)政策激增,但研究一再指出其无效和不利影响。为了理解EDI策略效率低下的潜在根本原因,本研究考察了底层的个人如何使用这些策略。设计/方法/方法本研究通过对加拿大大型研究密集型大学Progressive U的教师进行23次深度访谈收集数据。收集/分析的数据表明,Progressive U的EDI政策的实施受到强制性执行机制的缺乏、对其真实性的怀疑、工作的过度监管和反应迟钝的官僚结构的阻碍。原创性/价值本研究通过组织社会学中居住机构视角的棱镜检查EDI政策的实施,产生有助于解释EDI政策通常失败的原因的见解。在此过程中,它产生了与该领域的学术研究人员和实践者相关的见解。
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引用次数: 1
Gender benders and job contenders: cosmetics in selection contexts for women and men 性别扭曲者和工作竞争者:女性和男性选择语境中的化妆品
Pub Date : 2023-02-08 DOI: 10.1108/edi-03-2022-0080
Liana Bernard, Lauren S. Park, Larry R. Martinez, Kay Kulason
PurposeThe aim of the present study was to contribute to the workplace diversity literature by experimentally manipulating gender expression through the use of makeup among women and men to determine makeup's impact on interpersonal discrimination in a real-world job selection context.Design/methodology/approachIn an experimental field study, we applied either real (i.e. tinted) or placebo (i.e. transparent) cosmetic products to women and men confederate applicants. The women and men engaged in job inquiry and pre-interview conversations with store personnel in 136 retail stores across 3 shopping malls that were randomly assigned to one of 4 conditions in a 2 (confederate gender: women versus men) by 2 (cosmetic usage: real versus placebo) experimental design. The confederate applicants were accompanied by confederate observers and recorded interactions were later analyzed by naïve coders. The applicants, observers, and naïve coders rated interpersonal discrimination from store personnel in each interaction.FindingsAs hypothesized, women who enhanced their femininity through the use of makeup experienced significantly less interpersonal discrimination than women who did not. In contrast, there was no significant difference in interpersonal discrimination for men as a function of visual gender expression.Originality/valueThese findings highlight the pervasive gender norm expectations for women at work by examining gender non-conformity of women and men.
目的本研究的目的是通过实验操纵性别表达,在现实世界的工作选择中,通过使用化妆来确定化妆对人际歧视的影响,从而为工作场所多样性的文献做出贡献。设计/方法/方法在一项实验现场研究中,我们对女性和男性受试者使用真实(即着色)或安慰剂(即透明)化妆品。这些女性和男性在3个购物中心的136家零售店与店员进行了工作询问和面试前的对话,这些零售店被随机分配到4种条件中的一种(实验者性别:女性vs男性)× 2(化妆品使用:真实的vs安慰剂)的实验设计中。实验者由实验者观察员陪同,记录下的互动随后由naïve编码器进行分析。应聘者、观察员和naïve编码员在每次互动中对商店人员的人际歧视进行打分。研究结果假设,通过化妆来增强女性气质的女性比不化妆的女性经历的人际歧视要少得多。而男性的人际歧视在视觉性别表达上无显著差异。原创性/价值这些发现通过研究男女性别不一致的情况,突出了职场中普遍存在的对女性的性别规范期望。
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引用次数: 0
Barriers to gender equality in STEMM: do leaders have the gender competence for change? stem中性别平等的障碍:领导者是否具备变革的性别能力?
Pub Date : 2023-02-07 DOI: 10.1108/edi-09-2022-0267
Denise Cuthbert, R. Barnacle, N. Henry, Kay Latham, L. T. Sidelil, C. Spark
PurposeScience, technology, engineering, mathematics and medicine (STEMM) workplaces worldwide remain stubbornly resistant to gender equality initiatives. Leaders are vital to driving change, but the extent to which their capabilities lead to change remains unknown. This article examines STEMM leaders' gender competence to achieving transformative changes in gender inequality.Design/methodology/approachThis article examines the capability of STEMM leaders to act as change agents through an in-depth, qualitative analysis of perceptions of gender inequality, sexual harassment, sex discrimination and gender bias within their organisations. Findings are analysed using a customised tripartite gender competence schema, comprising commitment, knowledge and method (or know-how).FindingsThe findings suggest that while STEMM leaders may express a commitment to addressing gender inequality, misapprehensions about the nature and scope of the problem are likely to hamper efforts. Two key misapprehensions standout: a tendency to frame gender inequality in primarily numerical terms; and recourse to blaming external factors beyond STEMM for gender inequality in STEMM.Originality/valueThis article makes an original contribution by examining the gender competence of leaders in STEMM organisations, which has not been previously researched. The findings extend understanding of the salience of leaders' capabilities to lead change by identifying key gaps and misapprehensions in STEMM leaders' understanding of the nature and scope of the problem.
世界各地的科学、技术、工程、数学和医学(stem)工作场所仍然顽固地抵制性别平等倡议。领导者对于推动变革至关重要,但他们的能力在多大程度上导致变革仍然未知。本文考察了STEMM领导者的性别能力,以实现性别不平等的变革。设计/方法/方法本文通过对组织内性别不平等、性骚扰、性别歧视和性别偏见的看法进行深入的定性分析,考察了stem领导者作为变革推动者的能力。使用定制的三方性别能力模式对调查结果进行分析,该模式包括承诺、知识和方法(或诀窍)。研究结果表明,尽管stem领导者可能会表达解决性别不平等问题的承诺,但对问题的性质和范围的误解可能会阻碍努力。有两个关键的误解是突出的:主要从数字上定义性别不平等的倾向;并将stem中的性别不平等归咎于stem之外的外部因素。原创性/价值本文通过研究stem组织中领导者的性别能力做出了原创性贡献,这是以前没有研究过的。研究结果通过识别STEMM领导者对问题的性质和范围的理解中的关键差距和误解,扩展了对领导者领导变革能力的显著性的理解。
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引用次数: 1
Examining the impact of reasonable accommodation appraisals on New Zealand managers' attitudes toward hiring people with disability 考察合理住宿评估对新西兰管理人员雇用残疾人的态度的影响
Pub Date : 2023-02-02 DOI: 10.1108/edi-08-2021-0207
O. D'Souza, J. Kuntz
PurposeManagers are responsible for implementing reasonable accommodation (RA) for people with disabilities (PwD). Yet, little is known about the extent to which managerial views of RA shape attitudes toward PwD. The study draws on conservation of resources (COR) and job demands and resources (JD-R) theories to examine the relationship between managerial views of RA availability and implementation ease on attitudes towards hiring PwD.Design/methodology/approachIn total, 162 full-time managers at a large New Zealand (NZ) healthcare organisation completed an online survey. Moderated multiple regressions were conducted to test the main effects and interactions between perceptions of RA process and attitudes towards hiring PwD.FindingsThe study results indicate that line managers held positive attitudes towards hiring PwD when they viewed RA implementation as easy, particularity around the provision of flexible work arrangements.Research limitations/implicationsThis study shows the importance of gaging managers' views of RA processes to understand their attitudes toward PwD and highlights potential linkages between managerial perspectives on RA, PwD experiences in the organisation and the effectiveness of disability support and inclusion initiatives.Practical implicationsRA availability from the organisation is insufficient to elicit positive managerial attitudes toward hiring PwD. Policies and procedures that reduce RA implementation complexity are expected to foster positive managerial attitudes toward PwD and improve employment outcomes for this employee group.Originality/valueThis study is the first to test how managerial attitudes towards hiring PwD are influenced by views of RA availability from the organisation and of RA implementation ease. It also provides a multidimensional measure that captures managerial views of RA availability from the organisation and RA implementation ease.
目的经理有责任为残疾人士提供合理的便利。然而,对于管理人员对RA的看法在多大程度上影响了对PwD的态度,我们知之甚少。本研究利用资源保护理论(COR)和工作需求与资源理论(JD-R)来研究管理人员对可获得性RA的看法与对雇用残疾人士态度的实施难易程度之间的关系。设计/方法/方法新西兰(NZ)一家大型医疗机构的162名全职经理完成了一项在线调查。采用适度多元回归来检验RA过程感知与雇佣PwD态度之间的主要影响和相互作用。调查结果研究结果显示,当部门经理认为实施RA很容易,特别是在提供灵活的工作安排方面,他们对雇用残疾人士持积极态度。研究的局限/启示本研究显示了衡量管理者对残疾人士服务流程的看法对于了解他们对残疾人士的态度的重要性,并强调了管理人员对残疾人士服务的看法、残疾人士在组织中的经历以及残疾人士支持和包容措施的有效性之间的潜在联系。实际意义机构提供的ra不足以引起管理层对雇用残疾人士的积极态度。降低RA实施复杂性的政策和程序有望培养对残疾人的积极管理态度,并改善该员工群体的就业结果。原创性/价值本研究首次测试了管理层对雇用残疾人士的态度是如何受到组织是否可获得残疾人士资格和是否容易实施残疾人士资格的影响的。它还提供了一个多维度量,从组织和RA实现的易用性中获取RA可用性的管理视图。
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引用次数: 0
Race, ethnicity, and discrimination at work: a new analysis of legal protections and gaps in all 193 UN countries 种族、民族和工作中的歧视:对所有193个联合国国家的法律保护和差距的新分析
Pub Date : 2023-02-01 DOI: 10.1108/edi-01-2022-0027
J. Heymann, Sheleana Varvaro-Toney, Amy Raub, Firooz Kabir, Aleta Sprague
PurposeWhile only one aspect of fulfilling equal rights, effectively addressing workplace discrimination is integral to creating economies, and countries, that allow for everyone's full and equal participation.Design/methodology/approachLabor, anti-discrimination, and other relevant pieces of legislation were identified through the International Labor Organization's NATLEX database, supplemented with legislation identified through country websites. For each country, two researchers independently coded legislation and answered questions about key policy features. Systematic quality checks and outlier verifications were conducted.FindingsMore than 1 in 5 countries do not explicitly prohibit racial discrimination in employment. 54 countries fail to prohibit unequal pay based on race. 107 countries prohibit racial and/or ethnic discrimination but do not explicitly require employers to take preventive measures against discrimination. The gaps are even larger with respect to multiple and intersectional discrimination. 112 countries fail to prohibit discrimination based on both migration status and race and/or ethnicity; 103 fail to do so for foreign national origin and race and/or ethnicity.Practical implicationsBoth recent and decades-old international treaties and agreements require every country globally to uphold equal rights regardless of race. However, specific national legislation that operationalizes these commitments and prohibits discrimination in the workplace is essential to their impact. This research highlights progress and gaps that must be addressed.Originality/valueThis is the first study to measure legal protections against employment discrimination based on race and ethnicity in all 193 UN countries. This study also examines protection in all countries from discrimination on the basis of characteristics that have been used in a number of settings as a proxy for racial/ethnic discrimination and exclusion, including SES, migration status, and religion.
虽然实现平等权利只是一个方面,但有效解决工作场所歧视问题对于创建允许每个人充分和平等参与的经济和国家是不可或缺的。设计/方法/方法通过国际劳工组织的NATLEX数据库确定了劳工、反歧视和其他相关立法,并通过国家网站确定了相关立法。对于每个国家,两名研究人员分别对立法进行编码,并回答有关关键政策特征的问题。进行了系统的质量检查和异常值验证。调查结果超过五分之一的国家没有明确禁止就业中的种族歧视。54个国家未能禁止基于种族的不平等薪酬。107个国家禁止种族和(或)民族歧视,但没有明确要求雇主采取防止歧视的措施。在多重和交叉歧视方面,差距甚至更大。112个国家未能禁止基于移民身份和种族和/或族裔的歧视;103对外国国籍、种族和/或族裔没有这样做。现实意义无论是最近签订的还是几十年前签订的国际条约和协议,都要求全球各国维护不分种族的平等权利。然而,落实这些承诺并禁止工作场所歧视的具体国家立法对其影响至关重要。这项研究突出了必须解决的进展和差距。原创性/价值这是第一个衡量在所有193个联合国国家中针对基于种族和民族的就业歧视的法律保护的研究。本研究还考察了所有国家根据在许多情况下被用作种族/民族歧视和排斥代表的特征(包括社会经济地位、移民身份和宗教)对歧视的保护。
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引用次数: 0
Experiences of conflict, non-acceptance and discrimination are associated with poor mental well-being amongst LGBTQ-identified individuals in Singapore 冲突、不被接受和歧视的经历与新加坡lgbtq人群的心理健康状况不佳有关
Pub Date : 2023-01-26 DOI: 10.1108/edi-10-2021-0270
Gerard W. Toh, W. Koh, Jack Ho, Jackson Chia, A. Maulod, Irene Tirtajana, Peter Yang, Mathia Lee
PurposeHealth disparities affecting lesbian, gay, bisexual, transgender and queer (LGBTQ) populations have been reported in many countries. For Singapore, no large quantitative studies on mental health and well-being in the local LGBTQ community have been published. The authors conducted a community-based survey (National LGBT Census Singapore, 2013; NLCS2013) that covered a comprehensive set of demographic, social and health indicators. Here, the authors investigated mental health status and its correlates in 2,350 LGBTQ individuals within the NLCS2013 sample.Design/methodology/approachThe NLCS2013 was an anonymous online survey conducted amongst self-identified LGBTQ adults (aged ≥ 21 years) residing in Singapore. The survey included the World Health Organisation Well-being Index (WHO-5) as a measure of mental well-being, with low WHO 5 scores (<13/25) indicating poor mental well-being. The authors analysed relationships between low WHO-5 score and a range of respondent characteristics using multivariate logistic regression.FindingsStrikingly, 40.9% of 2,350 respondents analysed had low WHO-5 scores, indicating poor mental well-being. Parental non-acceptance, experience of conflict at home and bullying/discrimination in the workplace or educational environments were all significantly associated with poor mental well-being. Conversely, community participation appeared protective for mental well-being, as respondents who participated in LGBTQ community organisations or events were less likely to have poor mental well-being than non-participants.Originality/valueThe NLCS2013 represents one of the first broad-based efforts to comprehensively and quantitatively capture the sociodemographic and health profile, including mental health status, within Singapore’s resident LGBTQ population. These findings affirm the need to address the mental health needs of LGBTQ individuals in Singapore and to foster safe spaces and allyship.
目的许多国家都报道了影响女同性恋、男同性恋、双性恋、变性人和酷儿(LGBTQ)人群的健康差异。对于新加坡来说,没有发表过关于当地LGBTQ社区心理健康和福祉的大量定量研究。作者进行了一项基于社区的调查(National LGBT Census Singapore, 2013;NLCS2013),涵盖了一套全面的人口、社会和健康指标。在这里,作者调查了NLCS2013样本中的2350名LGBTQ个体的心理健康状况及其相关因素。NLCS2013是一项匿名在线调查,调查对象是居住在新加坡的自认为是LGBTQ的成年人(年龄≥21岁)。该调查将世界卫生组织幸福指数(WHO-5)作为心理健康的衡量标准,WHO-5得分低(<13/25)表明心理健康状况不佳。作者使用多变量逻辑回归分析了低WHO-5评分与一系列应答者特征之间的关系。引人注目的是,在分析的2350名答复者中,40.9%的人在世卫组织5指数得分较低,表明精神健康状况不佳。父母的不接受、家庭冲突的经历以及工作场所或教育环境中的欺凌/歧视都与心理健康状况不佳有显著关联。相反,社区参与似乎对心理健康有保护作用,因为参与LGBTQ社区组织或活动的受访者心理健康状况不佳的可能性低于非参与者。独创性/价值NLCS2013是全面和定量捕捉新加坡LGBTQ居民的社会人口和健康状况(包括心理健康状况)的首次广泛努力之一。这些研究结果证实,有必要解决新加坡LGBTQ个人的心理健康需求,并建立安全的空间和盟友关系。
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引用次数: 1
Aesthetic labour and diversity on the shopfloor: the experiences of women workers in fashion retail 车间的审美劳动和多样性:时尚零售业女工的经验
Pub Date : 2023-01-17 DOI: 10.1108/edi-10-2021-0257
Lydia Olakumbi Oluyadi, Wenjin Dai
PurposeThis paper explores the workplace experiences of aesthetic labour among racially diverse frontline women workers in a fashion retail store.Design/methodology/approachThis qualitative study is based on an ethnographic study, drawing on findings from participant observation and interviews with frontline workers at a fashion retail store in the UK.FindingsThis paper explores how the embodiments of aesthetic labour are perpetually produced and commodified through the discipline of management in a fashion retail store. It challenges the notion of phenotypical Whiteness as the beauty standard within fashion retail and demonstrates how embodiments differ according to race. While White women are continuously scrutinised by their appearance, the aesthetic demands for women of colour tend to focus on speech and racialised bodies to provide “authentically” exotic experiences for customers. Additionally, this study highlights how the mobilisation of aesthetic labour can create work humiliation and work alienation.Research limitations/implicationsDespite this study being based on an ethnographic study at one British fashion retailer, this paper seeks to give voices to an underrepresented group by exploring the lived experiences of racially diverse women workers.Originality/valueThis paper contributes to the intersection between aesthetic labour and race from an embodiment perspective, exploring the workplace experiences of racially diverse women workers in fashion retail and how their various forms of embodiment are racialised and commodified.
目的探讨某时尚零售店不同种族的一线女工审美劳动的工作体验。设计/方法/方法本定性研究基于一项民族志研究,借鉴了参与者观察和对英国一家时尚零售商店一线员工的访谈结果。本文探讨了审美劳动的体现是如何通过时尚零售商店的管理纪律不断生产和商品化的。它挑战了在时尚零售业中将典型的白色作为美的标准的观念,并展示了不同种族的体现是如何不同的。虽然白人女性的外表一直受到人们的审视,但对有色人种女性的审美需求往往集中在语言和种族化的身体上,为顾客提供“真正的”异国情调体验。此外,本研究强调了审美劳动的动员如何造成工作羞辱和工作异化。尽管这项研究是基于对一家英国时装零售商的民族志研究,但本文试图通过探索种族多元化女工的生活经历,为一个代表性不足的群体发出声音。原创性/价值本文从体现的角度探讨了审美劳动与种族的交集,探讨了时尚零售业中不同种族的女工的工作经历,以及她们的各种形式的体现是如何被种族化和商品化的。
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引用次数: 1
When are trans women treated worse than trans men? 什么时候变性女性的待遇比变性男性差?
Pub Date : 2023-01-17 DOI: 10.1108/edi-08-2021-0195
J. Rudin, T. Billing, Andrea Farro, Yang Yang
PurposeThis paper aims to test penis panic theory, which predicts that trans women will face more discrimination than trans men in some but not all situations.Design/methodology/approachRespondents were 262 American college students who were all enrolled in the same undergraduate course. They were presented with a case about coworker resistance to transgender employees' use of the workplace restrooms of their choice. Four versions of a case were randomly distributed as follows: trans woman, restroom with one toilet; trans woman, restroom with three toilets; trans man, restroom with one toilet and trans man, restroom with three toilets.FindingsThe authors observed greater discrimination against trans women compared to trans men when there was one toilet but not when there were three toilets. This supports penis panic theory.Research limitations/implicationsThe chief limitation was the use of American college students as respondents. The results may not generalize to practicing managers especially in other countries. Future researchers should develop a scale to measure situational discrimination against trans women. This study should be replicated in other contexts to deepen the understanding of discrimination against trans men and trans women with disabilities, as well as discrimination against nonbinary individuals who identify as neither trans men nor trans women.Practical implicationsEmployers need to search for situations in which trans women face greater discrimination than trans men, because they can be resolved in ways that protect the rights of transgender employees no matter how transphobic their coworkers may be. Also, employers need a nuanced approach to combat discrimination that recognizes the unique perspectives of trans men, trans women and other members of the transgender community.Originality/valueThis is the first quantitative study of penis panic theory, and it illuminates the understanding of discrimination against transgender individuals.
本文旨在验证阴茎恐慌理论,该理论预测跨性别女性在某些情况下比跨性别男性面临更多的歧视。设计/方法/方法受访者为262名就读同一本科课程的美国大学生。他们被介绍了一个关于同事反对跨性别员工自行选择使用工作场所洗手间的案例。四种版本的案例随机分布如下:跨性别女性,卫生间只有一个厕所;变性人,有三个厕所的厕所;变性人的卫生间只有一个,变性人的卫生间有三个。研究结果作者观察到,当只有一个厕所时,跨性别女性比跨性别男性受到的歧视更大,而当有三个厕所时则不然。这支持了阴茎恐慌理论。研究的局限性/启示主要的局限性是使用美国大学生作为调查对象。研究结果可能不适用于在职管理者,尤其是在其他国家。未来的研究人员应该开发一个量表来衡量对跨性别女性的情境歧视。这项研究应该在其他背景下进行复制,以加深对残疾变性男性和变性女性的歧视,以及对非变性男性和非变性女性的歧视的理解。雇主需要寻找跨性别女性比跨性别男性面临更大歧视的情况,因为无论他们的同事多么厌恶跨性别,都可以通过保护跨性别员工权利的方式来解决这些问题。此外,雇主需要一种细致入微的方法来打击歧视,承认跨性别男性、跨性别女性和跨性别群体其他成员的独特观点。原创性/价值这是阴茎恐慌理论的第一个定量研究,它阐明了对跨性别个体歧视的理解。
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引用次数: 1
Robotic life of casino employees: exploring well-being dimensions in the gambling industry in Malaysia 赌场员工的机器人生活:探索马来西亚博彩业的幸福维度
Pub Date : 2023-01-16 DOI: 10.1108/edi-02-2022-0051
Kamelia Chaichi, A. Trupp, Mageswari Ranjanthran, K. Thirumaran
PurposeEmployee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino in Malaysia to gain deeper insights into employee challenges and motivational factors to arrive at practical mitigation efforts.Design/methodology/approachThe study adopted a qualitative approach involving 14 semi-structured interviews with casino employees in Malaysia. Interviews lasted 30 min to 2 h at a time when Covid-19 was raging in 2021. Responses were analysed via a data-driven approach and coded using NVivo software to delineate the contents into analytical categories of well-being dimensions.FindingsThe findings suggest that employees at the casino face challenges in achieving work-life balance. Employee's well-being suffers from insufficient break time, irregular working hours affecting family time, managing customer temper tantrums and lack of emotional support systems and remunerations altered by the pandemic. Women employees were particularly vulnerable.Research limitations/implicationsThe findings suggest a need to create better working conditions and address well-being with counselling support for stress management, a balanced approach by employers to the “customer is always right” mantra, creating promising career pathways and supervisors to have better oversight of workaholics. The research focused only on one casino and there was limited access to management departments for an organizational perspective.Originality/valueThis study adds to the body of knowledge on employee well-being in the context of a casino. It suggests hospitality and tourism organizations review their human resource practices that would ease the stresses at the workplace and create support systems to promote employee well-being. Crucially, in a pandemic crisis, well-being dimensions must be accommodating and integrative to employee sentiments, sensitivity and self-actualization.
目的:赌场工作环境中的员工幸福感对工作生活质量和员工绩效至关重要。本研究考察了马来西亚一家赌场的幸福感维度,以深入了解员工面临的挑战和激励因素,从而得出切实可行的缓解措施。设计/方法/方法本研究采用定性方法,对马来西亚的赌场员工进行了14次半结构化访谈。在2021年新冠疫情肆虐时,采访持续了30分钟至2小时。通过数据驱动的方法对响应进行分析,并使用NVivo软件进行编码,以将内容划分为福祉维度的分析类别。研究结果表明,赌场的员工在实现工作与生活的平衡方面面临挑战。员工的福祉受到休息时间不足、不规律的工作时间影响家庭时间、管理客户发脾气以及缺乏情感支持系统和因疫情而改变的薪酬的影响。女性雇员尤其容易受到伤害。研究局限/启示研究结果表明,有必要创造更好的工作条件,并通过压力管理方面的咨询支持来解决福利问题,雇主对“客户永远是对的”的口号采取平衡的态度,创造有前途的职业道路,以及主管更好地监督工作狂。这项研究只关注一个赌场,从组织的角度来看,接触管理部门的机会有限。原创性/价值本研究增加了关于赌场背景下员工幸福感的知识体系。它建议酒店和旅游组织重新审视他们的人力资源实践,以缓解工作场所的压力,并建立支持系统,以促进员工的福祉。至关重要的是,在大流行病危机中,福利层面必须适应并整合员工的情绪、敏感性和自我实现。
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Equality, diversity and inclusion : an international journal
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