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Understanding Omnichannel Shopping Behaviors: Incorporating Channel Integration into The Theory of Reasoned Action 理解全渠道购物行为:将渠道整合纳入理性行为理论
Pub Date : 2023-01-31 DOI: 10.29244/jcs.8.1.15-26
Jay Sang Ryu, Sally L. Fortenberry, Patricia T. Warrington
Young consumers prefer to switch shopping channels freely for optimal shopping results and experiences. To meet these changing needs, retailers have begun implementing an omnichannel retail strategy that integrates their various shopping channels to create a consistent and seamless shopping environment. Thus, this study examines the effect of young consumers' perceptions of the retailer's channel consistency and seamlessness on their attitudes, intentions, and behaviors in the omnichannel retailing context. We incorporated the concept of channel consistency and seamlessness into the Theory of Reasoned Action to address the study objective. A consumer research firm was hired to recruit millennials and Gen Z consumers, and online surveys took place in the U.S. in 2019, and 430 usable surveys were analyzed with SPSS and AMOS. The results confirmed that consumers’ perception of channel seamlessness positively impacted their attitudes toward omnichannel shopping. Furthermore, these attitudes and subjective norms increased their intentions, leading to engagement in omnichannel shopping. The findings suggest that retailers must create smooth and uninterrupted shopping experiences across channels and proactively manage social components to create a customer’s omnichannel shopping experience
年轻消费者更喜欢自由切换购物渠道,以获得最佳的购物效果和体验。为了满足这些不断变化的需求,零售商已经开始实施全渠道零售战略,将各种购物渠道整合在一起,创造一个一致和无缝的购物环境。因此,本研究考察了在全渠道零售环境下,年轻消费者对零售商渠道一致性和无缝性的看法对他们的态度、意图和行为的影响。我们将通道一致性和无缝性的概念纳入理性行为理论,以解决研究目标。聘请消费者研究公司招募千禧一代和Z世代消费者,并于2019年在美国进行了在线调查,并使用SPSS和AMOS对430份可用调查进行了分析。结果证实,消费者对渠道无缝度的感知正向影响他们对全渠道购物的态度。此外,这些态度和主观规范增加了他们的意图,导致他们参与全渠道购物。研究结果表明,零售商必须跨渠道创造顺畅、不间断的购物体验,并积极管理社交元素,以创造客户的全渠道购物体验
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引用次数: 1
Establishing Healthy Eating Habits during Child Development to Reduce the Prevalence of Obesity 在儿童发育期间建立健康的饮食习惯以减少肥胖的流行
Pub Date : 2022-12-31 DOI: 10.29244/jfs.v7i2.43540
Nia Reviani, Y. E. Riany
Obesity is becoming a major public health problem in the general population lately, affecting children and adults. The numbers of obesity could be diminished by performing healthy eating habits and lifestyles at a child's developmental age as they share the same risk factors and are intimately related. This paper is a literature review using various references from relevant journals to examine problems and find answers to existing problems. References were obtained through search engines, then selected based on their closeness to the topic raised in this study. Environments that have low access to healthy foods such as fresh fruit and vegetables are generally found in areas that have socioeconomic problems or in minority groups; on the contrary, areas or groups that have good access to fast food vendors are usually offering foods that contain high sugar and fat. Healthy eating habits can be formed by providing examples of healthy habits in children and increasing parents' attention to their eating patterns.
最近,肥胖正成为普通人群中的一个主要公共健康问题,影响着儿童和成人。肥胖的数量可以通过在儿童发育阶段养成健康的饮食习惯和生活方式来减少,因为它们具有相同的风险因素,并且密切相关。本文是一篇文献综述,利用相关期刊的各种参考文献来研究问题,并找到存在问题的答案。通过搜索引擎获得参考文献,然后根据它们与本研究提出的主题的接近程度进行选择。获得新鲜水果和蔬菜等健康食品的机会较少的环境通常出现在存在社会经济问题的地区或少数群体中;相反,那些容易接触到快餐店的地区或群体通常会提供含有高糖和高脂肪的食物。健康的饮食习惯可以通过提供儿童健康习惯的例子和增加父母对他们饮食模式的关注来形成。
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引用次数: 0
The Effect of Work-Family Conflict, Communication Pattern, Social Support, and Stress Levels toward Family Quality of Life During The Covid-19 Pandemic Covid-19大流行期间工作-家庭冲突、沟通模式、社会支持和压力水平对家庭生活质量的影响
Pub Date : 2022-12-31 DOI: 10.29244/jfs.v7i2.41937
Hanum Fauziah Ramadhanti, M. Simanjuntak, I. Johan
Staying at home during the pandemic COVID-19 should be an opportunity to improve the family's quality of life (QoL). Positively, gathering with family at home provides an opportunity to get to know family members in-depth, but also prone to causing various frictions due to the boundary between office work, housework, and family becoming invisible. This study aims to analyze the effect of work-family conflict, communication patterns, social support, and stress levels on the family quality of life before and during the COVID-19 pandemic. The design of this study was a retrospective and cross-sectional study. The study was conducted on nuclear families with working mothers in Jabodetabek and involved 169 working mothers as respondents using voluntary sampling. This study used descriptive analysis, paired two-group analysis, and path analysis. As a result, work-family conflict, communication patterns, social support, stress levels, and quality of life increased during the pandemic. The results of the path analysis found that work-family conflict, communication patterns, and social support had a significant direct effect on family quality of life during a pandemic. The quality of life can be improved by increasing open communication patterns, more social support from husbands and extended families, and reducing work-family conflicts.
在2019冠状病毒病大流行期间呆在家里应该是一个改善家庭生活质量的机会。积极的一面是,在家里与家人聚会,为深入了解家庭成员提供了机会,但也容易产生各种摩擦,因为办公室、家务和家庭之间的界限变得无形。本研究旨在分析工作-家庭冲突、沟通模式、社会支持和压力水平对新冠肺炎大流行前和期间家庭生活质量的影响。本研究设计为回顾性横断面研究。该研究是在Jabodetabek有工作母亲的核心家庭中进行的,采用自愿抽样的方式,共有169名工作母亲作为调查对象。本研究采用描述性分析、配对两组分析和通径分析。因此,在大流行期间,工作-家庭冲突、沟通模式、社会支持、压力水平和生活质量都有所增加。路径分析的结果发现,在大流行期间,工作-家庭冲突、沟通模式和社会支持对家庭生活质量有重大的直接影响。生活质量可以通过增加开放的交流模式,更多来自丈夫和大家庭的社会支持,以及减少工作与家庭的冲突来改善。
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引用次数: 0
Family Strength in Remote Marriage: Social Support, Coping Strategies, and Their Effects 异地婚姻中的家庭力量:社会支持、应对策略及其影响
Pub Date : 2022-12-31 DOI: 10.29244/jfs.v7i2.39543
Hanifah, Tin Herawati, D. Defina
Many married couples in Indonesia have carried out long-distance marriages. It happens because the couple is working or going to school. This study aimed to analyze social support and coping strategies and their effect on the strength of families undergoing long-distance marriages. The research was carried out for nine months, namely February-October 2020. The number of respondents in this study was 60 wives who lived in the ex-Pekalongan Residency, namely Batang Regency, Pekalongan City and Regency, Pemalang Regency, Tegal City, and Regency, and Brebes Regency. This research uses a non-probability sampling method with a voluntary sampling technique. They are collecting data using an online questionnaire, namely through a google form. To analyze the influence of variables used, a multiple linear regression test: results, family support and family strength in the medium category. Wives are more likely to use coping strategies that focus on emotions than those that focus on problems. Based on the regression test results, the husband's length of education has a significant positive effect on family strength in long-distance marriages. The research implies that efforts to improve education, especially for husbands, are needed because it affects family strength.
印度尼西亚的许多已婚夫妇都进行了异地婚姻。发生这种情况是因为这对夫妇正在工作或上学。本研究旨在分析异地婚姻家庭的社会支持与应对策略及其对家庭稳固度的影响。该研究进行了9个月,即2020年2月至10月。本研究的调查对象为60名居住在前北卡隆岸住宅区的妻子,即巴塘摄政区、北卡隆岸市和摄政区、佩马朗摄政区、法城和摄政区和布里布摄政区。本研究采用非概率抽样方法和自愿抽样技术。他们正在使用在线问卷收集数据,即通过谷歌表格。为分析所使用变量的影响,采用多元线性回归检验:结果显示,家庭支持和家庭力量在中等范畴。妻子们更有可能使用关注情绪的应对策略,而不是关注问题的策略。根据回归检验结果,在异地婚姻中,丈夫受教育年限对家庭强度有显著的正向影响。研究表明,努力提高教育水平,尤其是丈夫的教育水平,是必要的,因为它会影响家庭的力量。
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引用次数: 1
Pre-marital Sexual Behavior of Adolescents: The Influence of Self-Control, Parental Attachment, and Peer Roles 青少年婚前性行为:自我控制、父母依恋和同伴角色的影响
Pub Date : 2022-12-31 DOI: 10.29244/jfs.v7i2.42463
Zahro Malihah, M. Latifah, D. Hastuti
Pre-marital sexual behavior in adolescents is influenced by personal, family, and environmental factors, including peer groups. This study aims to analyze the influence of adolescent-parental attachment, self-control, and the role of peers on the pre-marital sexual behavior of high school/vocational high school adolescents. This explanatory research was conducted purposively at SMA and SMK in Bogor city. Data collection was carried out voluntarily using a questionnaire via google form in January 2022. Respondents in this study were 245 teenagers who had unmarried criteria and still had intact parents. The results showed that the majority of adolescent pre-marital sexual behavior was in the "never" category (86.7%), only 1.6% were included in the "always" category. Furthermore, most adolescents have moderate self-control (48.6%), almost half (44.9%) have an attachment to their father in the "moderate" category, more than half of adolescent-mother attachments are in the "good" category (50.6%), while almost half of in the "very good" category in positive peer roles (47.8%). In addition, it was revealed that there was a negative influence between the role of peers and the tendency of pre-marital sexual behavior.
青少年婚前性行为受个人、家庭和环境因素(包括同伴群体)的影响。本研究旨在分析青少年父母依恋、自我控制、同伴对高中/职业高中青少年婚前性行为的影响。本解释性研究是在茂物市的SMA和SMK进行的。数据收集是在2022年1月通过谷歌表格自愿进行的。本研究的受访者是245名青少年,他们有未婚标准,但仍有完整的父母。结果表明,青少年婚前性行为以“从不”为主(86.7%),“总是”为主(1.6%)。此外,大多数青少年具有中等的自我控制能力(48.6%),几乎一半(44.9%)的青少年对父亲的依恋属于“中等”类别,超过一半的青少年对母亲的依恋属于“良好”类别(50.6%),而几乎一半的青少年对同伴角色的依恋属于“非常好”类别(47.8%)。此外,研究还发现同伴角色与婚前性行为倾向之间存在负向影响。
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引用次数: 2
The Utilization of E-Commerce and QRIS as Digital Payment Tools to Improve Sales Performance through Competitive Advantage in MSME 利用电子商务和QRIS作为数字支付工具,通过竞争优势提高中小微企业的销售绩效
Pub Date : 2022-08-13 DOI: 10.29244/jcs.7.2.134-147
Nanang Wahyudin, Novita Herlissha, Christianingrum, Dwi Rizki Aldiesi
The national contribution of MSMEs in supporting economic growth did not only occur during the 1998 monetary crisis but also during the COVID-19 pandemic in Indonesia. The pandemic also impacts economic activity, which causes every business actor to be able to create a competitive advantage in his business. In 2020 the President of Indonesia assigned his cabinet to prioritize the potential of the digital economy to drive economic growth. With competitive digitalization, MSMEs utilize information technology through e-commerce and support Bank Indonesia in accelerating the digitization of the payment system as the implementation of the Indonesian Payment System Blueprint (BSPI) 2025 through the Quick Response Code Indonesia Standard (QRIS). This study aims to determine whether using e-commerce and QRIS as digital payment tools can affect or improve the sales performance of MSMEs in Belitung through competitive advantage. This research used quantitative with a survey approach of 150 respondents. The study's results partially show that e-commerce and QRIS positively and significantly affect sales performance and competitive advantage. The results of the study simultaneously showed that the F-value was greater than F-table (52.220 > 3.02), and the probability was significant (p< 0.05). The simultaneous usage of e-commerce and QRIS significantly affects the sales performance of MSMEs in Belitung through competitive advantage.
中小微企业不仅在1998年货币危机期间,而且在印度尼西亚COVID-19大流行期间,为支持经济增长作出了国家贡献。疫情还影响到经济活动,使每个商业行为者都能够在自己的业务中创造竞争优势。2020年,印尼总统要求其内阁优先考虑数字经济推动经济增长的潜力。通过竞争性数字化,中小微企业通过电子商务利用信息技术,并通过快速响应代码印度尼西亚标准(QRIS)实施印度尼西亚支付系统蓝图(BSPI) 2025,支持印度尼西亚银行加速支付系统的数字化。本研究旨在确定使用电子商务和QRIS作为数字支付工具是否可以通过竞争优势影响或改善勿里东中小微企业的销售绩效。本研究采用定量调查的方法,对150名受访者进行了调查。研究结果部分表明,电子商务和QRIS对销售业绩和竞争优势有显著的正向影响。研究结果同时显示,f值大于f表(52.220 > 3.02),概率显著(p< 0.05)。电子商务与QRIS的同时使用通过竞争优势显著影响勿里东中小微企业的销售业绩。
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引用次数: 3
Impact of Perceived Social Responsibility on Consumers' Green Perception and Green Behavior: The Moderating Role of Personality Traits 社会责任感知对消费者绿色感知和绿色行为的影响:人格特质的调节作用
Pub Date : 2022-08-13 DOI: 10.29244/jcs.7.2.168-188
G. Zarei, K. Mirzaei
Green behavior plays an essential role in the continuation of human life. This study aimed to investigate the effect of perceived social responsibility on green perception and behavior. The study was conducted using quantitative methods, sampling a questionnaire to 450 customers of various one-chain store branches in Iran through convenience sampling. The study was conducted from 16 May 2018 through 20 June 2018. Data from the moderating bootstrap analysis was used in PROCESS to analyze the data. The results indicated significant, positive correlations between social responsibility, on the one hand, and green perception and consumers' green behavior, on the other hand. In terms of strength, the coefficients indicated moderate relationships (r=0.345 and r=0.288, respectively). Indirect effects were studied using Macro bootstrap. It was revealed that green perception (β=0.0652) predicts consumers' green behavior and is a moderating variable. Additionally, the moderating impacts of extroversion and openness in the relationship between consumers' green perception and green behavior were identified. According to the research, in addition to increasing social responsibility, companies should try to increase customers' perception of this behavior to help green consumption.
绿色行为对人类生命的延续起着至关重要的作用。本研究旨在探讨社会责任感知对绿色感知和行为的影响。本研究采用定量方法,通过方便抽样的方式,对伊朗各连锁店450名顾客进行问卷调查。该研究于2018年5月16日至2018年6月20日进行。在PROCESS中使用调节引导分析的数据来分析数据。结果表明,社会责任与绿色感知和消费者绿色行为之间存在显著的正相关关系。在强度方面,各系数呈中等关系(r=0.345, r=0.288)。采用宏观自举法研究间接效应。结果表明,绿色感知(β=0.0652)对消费者的绿色行为具有预测作用,并且是一个调节变量。此外,还发现外向型和开放性在消费者绿色感知与绿色行为之间的调节作用。根据研究,除了增加社会责任,企业应该努力增加消费者对这种行为的认知,以帮助绿色消费。
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引用次数: 4
Consumer Protection in the Retail and Financial Services Sectors against the Practice of Exoneration Clauses 零售及金融服务业的消费者保护,反对豁免条款的做法
Pub Date : 2022-08-13 DOI: 10.29244/jcs.7.2.83-96
Anna Maria Tri Anggraini, M. Simanjuntak, Arief Safari, R. E. Halim, S. Riyadi
The rapid development of the business world has resulted in several changes to business actors in carrying out their business activities. This encourages the emergence of standard agreements as practicality in conducting transactions. This study aims to analyze consumer protection law and apply the principles of freedom of contract in standard agreements in online and retail financial services businesses—the descriptive qualitative method with data collection techniques using in-depth interviews and documentation studies. Informants were selected by purposive sampling. The results show that standard clauses have been regulated in Article 18 of the Consumer Protection Law. However, in practice, clauses are still found that violate and transfer responsibility to the detriment of consumers. Furthermore, regarding consumer dispute resolution, there is an overlap issue between the Financial Services Authority (OJK) and the Consumer Dispute Resolution Agency (BPSK). Therefore, if viewed from the principle of freedom of contract, the standard agreement cannot fulfill the principle of freedom of contract, and consumer protection, so especially in the financial services sector and retail, needs to increase preventive and repressive supervision by providing several alternatives dispute resolutions for disadvantaged consumers.
商业世界的快速发展导致商业行为者在开展商业活动时发生了一些变化。这鼓励出现标准协议,作为进行交易的实用性。本研究旨在分析消费者保护法,并在网上和零售金融服务业务的标准协议中应用合同自由原则-使用深度访谈和文献研究的描述性定性方法和数据收集技术。采用有目的抽样的方法选择举报人。结果表明,《消费者保护法》第18条对格式条款进行了规范。但在实践中,仍有违反、转移责任、损害消费者利益的条款出现。此外,关于消费者争议解决,金融服务管理局(OJK)和消费者争议解决机构(BPSK)之间存在重叠问题。因此,如果从合同自由原则来看,标准协议不能履行合同自由原则,消费者保护,特别是在金融服务业和零售业,需要增加预防性和压制性监管,为弱势消费者提供多种纠纷解决方案。
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引用次数: 2
Strategy and Business Model Reformulation for Development of Zakat, Infaq, Alms, and Waqf (ZISWAF) (Case Study Bank XYZ, Pekanbaru) 天课、Infaq、施舍和Waqf (ZISWAF)发展的战略和商业模式重构(北坎巴鲁XYZ案例研究银行)
Pub Date : 2022-08-13 DOI: 10.29244/jcs.7.2.148-167
Aulia Rahman, Idqan Fahmi, I. T. Saptono
Indonesia has enormous potential for zakat and waqf, but Bank XYZ has not maximized the collection through the sharia business unit (UUS). Therefore, it is necessary to reformulate the strategy and business model of developing ZISWAF Bank XYZ in order to obtain optimal results. This study used a qualitative descriptive method with a case study at Bank XYZ. The research was conducted from February 2021 to October 2021. The response survey was determined based on purposive sampling consisting of internal practitioners, academics, BWI, BAZNAS, and ziswaf institutions affiliated with Islamic banks. The data collection technique was based on observation, in-depth interviews, and questionnaires to respondents. Data analysis used IPA, BMC, SWOT, and QSPM approaches. Based on IPA analysis, this study recommends that three selected elements be developed: value proposition, channel, and critical resource. Technology adjustment and strengthening of bank image as ZISWAF recipients, improving bank channels through optimizing office networks and utilizing social media marketing and customer databases, as well as improving SOPs to improve the business model of Bank XYZ in the future.
印尼在天课(zakat)和瓦克夫(waqf)方面有着巨大的潜力,但XYZ银行并没有通过伊斯兰教法业务部门(UUS)最大限度地收集这些资金。因此,有必要重新制定发展ZISWAF银行XYZ的战略和商业模式,以获得最佳效果。本研究采用定性描述方法对XYZ银行的案例进行了研究。该研究于2021年2月至2021年10月进行。回应调查是根据有目的的抽样确定的,抽样包括内部从业人员、学者、BWI、BAZNAS和伊斯兰银行附属的ziswaf机构。数据收集方法采用观察法、深度访谈法和问卷调查法。数据分析使用IPA, BMC, SWOT和QSPM方法。基于IPA分析,本研究建议开发三个选定的要素:价值主张、渠道和关键资源。技术调整和强化银行作为ZISWAF接收者的形象,通过优化办公网络,利用社交媒体营销和客户数据库来改善银行渠道,以及改进sop来改善未来XYZ银行的商业模式。
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引用次数: 0
Millennials' Deals with Plastic: The Effect of Natural Environmental Orientation, Environmental Knowledge, and Environmental Concern on Willingness to Reduce Plastic Waste 千禧一代对塑料的处理:自然环境取向、环境知识和环境关注对减少塑料废物意愿的影响
Pub Date : 2022-08-13 DOI: 10.29244/jcs.7.2.115-133
Nihayatu Aslamatis Solekah, T. Handriana, Indrianawati Usman
To maintain environmental sustainability can be managed and resolved by changing human behavior, especially by reducing plastic waste. This study investigated whether natural environmental orientation, environmental knowledge, environmental concern, and environmental attitude affect the extent to which millennials avoid or reduce the purchase of single-use plastic tableware, food with plastic packaging, and plastic water bottles called Willingness to Reduce Plastic Waste (WRPW). This study used quantitative using the purposive sampling method. Data collection techniques using online questionnaires were sent to respondents with criteria for educated millennial Muslims at Islamic universities in East Java, Central Java, and West Java. The survey was conducted for three months and obtained 369 respondents. The questionnaire is processed by using SEM analysis with Smart PLS. The results show that environmental knowledge provides a direct and an indirect effect on willingness to reduce plastic waste through environmental attitude. Meanwhile, environmental concern has no direct effect on willingness to reduce plastic waste, yet it has an indirect effect through environmental attitude. This research implies that concern for the environment is not necessarily accompanied by the willingness to reduce the use of plastic. However, adequate knowledge about the environment can increase the willingness to reduce the use of plastic among millennial generations who prioritize logical thinking and adapt to their knowledge. 
维持环境的可持续性可以通过改变人类行为来管理和解决,特别是通过减少塑料废物。本研究调查了自然环境取向、环境知识、环境关注和环境态度是否影响千禧一代避免或减少购买一次性塑料餐具、塑料包装食品和塑料水瓶的程度,称为减少塑料废物的意愿(WRPW)。本研究采用目的抽样的定量方法。使用在线问卷的数据收集技术向东爪哇、中爪哇和西爪哇伊斯兰大学中受过教育的千禧一代穆斯林的标准受访者发送。该调查进行了三个月,共有369名受访者。通过Smart PLS对问卷进行SEM分析,结果表明,环境知识对通过环境态度减少塑料垃圾的意愿有直接和间接的影响。同时,环境关注对减少塑料垃圾的意愿没有直接影响,但通过环境态度产生间接影响。这项研究表明,对环境的关注并不一定伴随着减少塑料使用的意愿。然而,充分的环境知识可以增加千禧一代减少塑料使用的意愿,他们优先考虑逻辑思维并适应他们的知识。
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引用次数: 1
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Journal of family and consumer sciences
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