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How to believe? Building trust in food businesses' consumers based on psychological contracts 如何相信?基于心理契约建立对食品企业消费者的信任
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-24 DOI: 10.1108/bfj-01-2023-0066
Weihua Wang, D. Yang, Yaqin Zheng
PurposeThe purpose of this study is to understand the psychological mechanism that affects consumer trust by focusing on the formation and influence process of psychological contracts, and taking this opportunity, explore the influence paths of food quality, food safety and service quality on consumer trust in the online food market, and provide theoretical suggestions for building trust in food businesses' consumers.Design/methodology/approachThis study is based on an empirical investigation and uses partial least square structural equation modeling for analysis. Survey data were collected online from 359 APP users of online food transaction platforms in China.FindingsFood quality, food safety and service quality influence consumer trust through the mediating effects of relational and transactional psychological contracts. However, the differences between these influencing paths are obvious and shift with changes in the marketing channels.Practical implicationsThis study contributes to the body of consumer trust research by exploring online food transactions as an emerging trend in China. Some optimization strategies for food quality, food safety and service quality are provided for enterprises involved in online food transactions.Originality/valueThis is a pioneering study revealing psychological contracts as a missing but significant mediator between consumer trust and its antecedents.
目的本研究旨在通过关注心理契约的形成和影响过程,了解影响消费者信任的心理机制,并以此为契机,探索网络食品市场中食品质量、食品安全和服务质量对消费者信任的影响路径,并为建立食品企业消费者信任提供理论建议。设计/方法论/方法本研究基于实证调查,并使用偏最小二乘结构方程建模进行分析。调查数据来自中国359个在线食品交易平台的APP用户。结果表明,食品质量、食品安全和服务质量通过关系心理契约和交易心理契约的中介作用影响消费者信任。然而,这些影响路径之间的差异是明显的,并随着营销渠道的变化而发生变化。实际含义本研究通过探索在线食品交易作为中国新兴趋势,为消费者信任研究做出了贡献。为参与在线食品交易的企业提供了一些食品质量、食品安全和服务质量的优化策略。独创性/价值这是一项开创性的研究,揭示了心理契约是消费者信任及其前因之间缺失但重要的中介。
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引用次数: 1
Influence of gastronomic motivations, satisfaction and experiences on loyalty towards a destination 美食动机、满意度和体验对目的地忠诚度的影响
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-19 DOI: 10.1108/bfj-02-2023-0121
S. Moral-Cuadra, Juan Carlos Martín, C. Román, T. López-Guzmán
PurposeThe main objective of this research is to establish an integrated model of gastronomy tourism to help some of the main public and private stakeholders design strategies to improve tourists' gastronomic experience and satisfaction, taking gastronomic motivations as a starting point. Furthermore, the difference between destination satisfaction and gastronomic satisfaction has been established in order to determine the degree to which each one influences loyalty towards the destination.Design/methodology/approachAfter detailing the theoretical framework for the development of the hypotheses, the study was carried out using a quantitative methodology based on structural equation modelling (SEM). The final sample consisted of 710 tourists who visited Córdoba, Spain – a world heritage city of international renown.FindingsResults indicate that gastronomic motivations, gastronomic experience and destination satisfaction have a direct influence on loyalty towards a destination. Also, destination satisfaction is found to play a mediating role in the relationship between gastronomic experience and loyalty towards the destination. Differences between destination and gastronomic satisfaction have been evidenced. For fostering a tourist's loyalty towards a destination, gastronomic satisfaction alone is not enough; other elements inherent to the destination itself are necessary for full loyalty, whether attitudinal or behavioural.Originality/valueCorrectly identifying tourist motivations can help managers of Destination Management Organizations (DMOs) to develop tailored marketing and communication campaigns that boost return visits to the destination or recommendations to family and friends. DMOs need to be aware that DMOs cannot overlook elements such as safety, hospitality or destination cleanliness at the expense of gastronomic satisfaction.
目的本研究的主要目的是建立一个美食旅游的综合模型,以美食动机为出发点,帮助一些主要的公共和私人利益相关者设计提高游客美食体验和满意度的策略。此外,目的地满意度和美食满意度之间的差异已经确定,以确定每种满意度对目的地忠诚度的影响程度。设计/方法论/方法在详细说明了假设发展的理论框架后,使用基于结构方程建模(SEM)的定量方法进行了研究。最后一个样本由710名游客组成,他们参观了西班牙科尔多瓦——一个国际知名的世界遗产城市。研究结果表明,美食动机、美食体验和目的地满意度对目的地忠诚度有直接影响。此外,目的地满意度在美食体验和对目的地的忠诚度之间的关系中起着中介作用。目的地和美食满意度之间的差异已经得到证明。为了培养游客对目的地的忠诚度,仅仅满足美食是不够的;目的地本身固有的其他因素对于完全忠诚是必要的,无论是态度还是行为。独创性/价值正确识别游客动机可以帮助目的地管理组织(DMO)的经理制定量身定制的营销和沟通活动,促进目的地的回访或向家人和朋友推荐。DMO需要意识到,DMO不能以牺牲美食满意度为代价忽视安全、热情好客或目的地清洁等因素。
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引用次数: 0
The influence of skepticism on the university Millennials’ organic food product purchase intention 怀疑论对大学千禧一代有机食品购买意愿的影响
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-19 DOI: 10.1108/bfj-02-2023-0093
Carlos Arturo Hoyos-Vallejo, Nelson Geovany Carrión-Bósquez, Oscar Ortiz-Regalado
Purpose This study extends the Theory of Planned Behavior (TPB) and analyzes the influence of skepticism (SKP) on the purchase intention (PI) of organic products, through the mediation of subjective norms (SN) and planned behavior control.Design/methodology/approach This was a quantitative, correlational and cross-sectional study. The study population comprised 446 university Millennials from Ecuador. Results were processed using exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modeling (SEM).Findings The study showed that SKP does not directly influence the PI. However, if it does so through the mediating effect of SN and perceived behavior control (PBC). Also, the study found that attitudes (ATTs), SN and PBC influence the PI of organic products in university Millennials.Originality/value The study used TPB constructs and identified the influence of SKP on the intention to buy organic products in Ecuadorian university Millennials.
目的本研究扩展了计划行为理论(TPB),通过主观规范(SN)和计划行为控制的中介,分析了怀疑论(SKP)对有机产品购买意向(PI)的影响。设计/方法论/方法这是一项定量、相关性和横断面研究。研究人群包括来自厄瓜多尔的446名大学千禧一代。采用探索性因素分析、验证性因素分析和结构方程模型对结果进行处理。研究结果表明SKP不会直接影响PI。然而,如果它是通过SN和感知行为控制(PBC)的中介作用来实现的。此外,研究发现,态度(ATTs)、SN和PBC影响大学千禧一代有机产品的PI。独创性/价值该研究使用了TPB结构,并确定了SKP对厄瓜多尔大学千禧一代购买有机产品意愿的影响。
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引用次数: 1
Unripe carob pods: an innovative source of antioxidant molecules for the preparation of high-added value gummies 未成熟角豆荚:用于制备高附加值软糖的抗氧化分子的创新来源
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-18 DOI: 10.1108/bfj-11-2022-0984
U. G. Spizzirri, P. Caputo, R. Nicoletti, P. Crupi, Fabrizio D'Ascenzo, Cesare Oliverio Rossi, M. L. Clodoveo, F. Aiello, D. Restuccia
PurposeThis study aims to investigate unripe carob pod as a source of antioxidant molecules useful in the eco-friendly synthesis of a gelatin conjugate. This one was involved in the preparation of gummies able to produce remarkable human health benefits.Design/methodology/approachEco-friendly strategies (ultrasound-assisted extraction, low temperatures and eco-friendly solvents) were employed in the extraction of active molecules. Antioxidant molecules were involved in the grafting reaction with gelatin chains (ascorbic acid/hydrogen peroxide couple as initiator system). Gelatin conjugate represents a useful material able to prepare gummies with remarkable rheological and antioxidant performances over time.FindingsExperimental results confirmed that the green approach allowed the achievement of extracts with remarkable antioxidant properties due to the presence of phenolic moieties. Gelatin conjugate synthesis preserved these functionalities, usefully exploited in the preparation of gummies with significant structural and biological features.Originality/valueCompared to the literature data the preparation of the gummies with outstanding biological properties was performed by employing functional gelatin synthesized by an eco-friendly approach.
目的本研究旨在研究未成熟角豆荚作为抗氧化分子的来源,可用于环保合成明胶偶联物。这一次参与了能够对人类健康产生显著益处的软糖的制备。设计/方法/方法在活性分子的提取中采用了环保策略(超声辅助提取、低温和环保溶剂)。抗氧化剂分子参与了与明胶链的接枝反应(抗坏血酸/过氧化氢偶联作为引发剂体系)。明胶缀合物是一种有用的材料,能够随着时间的推移制备具有显著流变和抗氧化性能的软胶。实验结果证实,由于酚类部分的存在,绿色方法使提取物具有显著的抗氧化性能。明胶偶联物的合成保留了这些功能,可用于制备具有显著结构和生物学特征的胶。独创性/价值与文献数据相比,采用环保方法合成的功能明胶制备了具有突出生物性能的软胶。
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引用次数: 0
Predicting on restaurant's hygiene rating: Does customer review emotion and content matter? 预测餐厅卫生评级:顾客评论的情感和内容重要吗?
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-18 DOI: 10.1108/bfj-01-2023-0011
Ji-Seon Jeon, Eojina Kim, Xi Wang, L. Tang
PurposeThe hygiene factor is always imperative when customers consider a certain restaurant, and the information contained in customer reviews can be an efficient approach to gauge a restaurant's hygiene during gaps in the official inspection. Therefore, the purpose of this study was to investigate whether information obtained from online reviews could predict the upcoming hygiene rating, specifically, evaluating the impact of both qualitative and quantitative content of reviews on the restaurant hygiene rating.Design/methodology/approachThe quantitative research method with big data analytic techniques was applied in this study. In total, 127,656 pieces of data collected from 1,710 restaurants in four major cities in the USA were used in the analysis. Both quantitative factors (i.e. reviewer's numerical rating, days to review, readability, useful/funny/cool) and qualitative factors (i.e. eight emotional dimensions of textual reviews) were analyzed from the online customer reviews and considered in predicting the restaurant's hygiene rating.FindingsSix out of eight emotional dimensions including anger, disgust, fear, sadness, surprise and trust were identified as having significant influences on the restaurant hygiene ratings. While three quantitative variables including days to review, readability and usefulness were identified with significant impacts on the dependent variable of restaurant hygiene rating.Originality/valueThis study opens an avenue for innovative research that establishes a connection between customers' reviews and restaurants' inspection systems. The results allow restaurants to predict an impending hygiene inspection rating upon dynamic assessment of review content and aid in adjusting hygiene measures accordingly.
当顾客考虑一家餐厅时,卫生因素总是必不可少的,顾客评论中包含的信息可以在官方检查的间隙中有效地衡量一家餐厅的卫生状况。因此,本研究的目的是调查从在线评论中获得的信息是否可以预测即将到来的卫生评级,具体而言,评估评论的定性和定量内容对餐厅卫生评级的影响。设计/方法/方法本研究采用了定量研究方法和大数据分析技术。总共从美国四个主要城市的1,710家餐馆收集了127,656份数据用于分析。定量因素(即评论者的数字评分,评论天数,可读性,有用/有趣/酷)和定性因素(即文本评论的八个情感维度)从在线客户评论中进行分析,并考虑在预测餐厅的卫生评级中。研究发现,愤怒、厌恶、恐惧、悲伤、惊讶和信任等8个情绪维度中的6个对餐馆的卫生评分有显著影响。而评审天数、可读性和有用性三个定量变量对餐厅卫生评级的因变量有显著影响。原创性/价值本研究为创新研究开辟了一条道路,建立了顾客评论和餐馆检验系统之间的联系。结果允许餐厅预测一个即将到来的卫生检查等级动态评估的审查内容,并帮助调整相应的卫生措施。
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引用次数: 0
Implementation of the SDGs by social economy enterprises in the agrifood sector 社会经济企业在农业食品领域实施可持续发展目标
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-18 DOI: 10.1108/bfj-01-2023-0080
Juan Lafont-Torio, Esther Calderón-Monge, D. Ribeiro-Soriano
PurposeAchieving the Sustainable Development Goals (SDGs) is a global initiative that is becoming increasingly important in the industrial and service sectors. This paper analyses how the SDGs are being implemented in the agrifood supply chain by social economy enterprises.Design/methodology/approachCase study methodology was used to understand how companies implement the SDGs. Semi-structured interviews were conducted with managers from two cooperatives in the agrifood sector.FindingsThere are no differences in the way that the SDGs are implemented by social economy enterprises involved in the food sector supply chain. Therefore, the SDG approach is an alternative that can be applied by food sector supply chain companies to achieve the sustainability favoured by the cooperative model.Originality/valueThe value of the present study lies in its analysis of the sustainability of the agrifood supply chain from an SDG-based approach that is more comprehensive than other commonly cited approaches in the academic literature.
实现可持续发展目标(sdg)是一项全球倡议,在工业和服务部门变得越来越重要。本文分析了社会经济企业如何在农产品供应链中实施可持续发展目标。设计/方法/方法案例研究方法用于了解公司如何实施可持续发展目标。对农业食品部门两个合作社的管理人员进行了半结构化访谈。研究结果:参与食品行业供应链的社会经济企业实施可持续发展目标的方式没有差异。因此,可持续发展目标方法是食品行业供应链公司可以应用的替代方案,以实现合作模式所青睐的可持续性。独创性/价值本研究的价值在于,它从基于可持续发展目标的方法分析了农业食品供应链的可持续性,比学术文献中其他常用的方法更全面。
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引用次数: 1
Food at your doorstep? Examining customer loyalty towards online food delivery applications 你家门口有食物吗?检查客户对在线送餐应用程序的忠诚度
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-17 DOI: 10.1108/bfj-02-2023-0116
Xin Liu, X. Lim, J. Cheah, S. Ng, Norazlyn Kamal Basha
PurposeThis study empirically investigated the different attributes (i.e. convenience, online reviews, online ratings, visual appeal and various food choices) of food delivery applications (FDAs) that impacted customers' perceived benefits, satisfaction and loyalty. Price consciousness was positioned as the moderator while customer satisfaction was positioned as the mediator.Design/methodology/approachUtilizing the purposive sampling technique, 360 useable respondents were gathered from existing FDAs' customers in China. Partial least squares structural equation modelling (PLS-SEM) was employed to verify the interrelationships among variables.FindingsThe results confirmed the significant impact of four FDA attributes (i.e. convenience, online ratings, visual appeal and various food choices) on perceived benefits. Customer satisfaction positively influenced loyalty. Moreover, the mediating role of customer satisfaction and the moderating role of price consciousness were confirmed.Practical implicationsFDA operators should engage in providing more benefits to stimulate satisfaction and loyalty among customers. Promotion discounts remain a key factor in enhancing the satisfaction and loyalty of price-conscious customers.Originality/valueThis study extends the applicability of the stimulus–organism–response (SOR) framework and enriches FDA literature by assessing the external stimuli, organisms and moderating factors that trigger customer loyalty.
目的本研究实证调查了影响顾客感知利益、满意度和忠诚度的送餐应用程序的不同属性(即便利性、在线评论、在线评分、视觉吸引力和各种食物选择)。价格意识被定位为调节因素,而客户满意度被定位为中介因素。设计/方法/方法利用有目的的抽样技术,从FDA在中国的现有客户中收集了360名可用的受访者。采用偏最小二乘结构方程建模(PLS-SEM)来验证变量之间的相互关系。结果证实了美国食品药品监督管理局的四个属性(即便利性、在线评分、视觉吸引力和各种食物选择)对感知益处的显著影响。客户满意度对忠诚度有正向影响。此外,还证实了顾客满意度的中介作用和价格意识的调节作用。实际意义美国食品药品监督管理局经营者应参与提供更多的福利,以刺激客户的满意度和忠诚度。促销折扣仍然是提高注重价格的客户满意度和忠诚度的关键因素。独创性/价值本研究通过评估触发客户忠诚度的外部刺激、生物体和调节因素,扩展了刺激-生物体-反应(SOR)框架的适用性,丰富了美国食品药品监督管理局的文献。
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引用次数: 1
The evaluation of target markets for hazelnut exports with the classification approach of potential market alternatives 用潜在市场替代品分类法评估榛子出口目标市场
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-17 DOI: 10.1108/bfj-02-2023-0100
R. Baki
PurposeThe aim of the proposed classification approach of potential market alternatives (CAPMA) is to provide exporting countries with a framework for identifying potential market opportunities for their products or services.Design/methodology/approachIn today's global market conditions, with competition increasing daily, companies, businesses and states must seek new markets at the national and international level. Target market selection is a strategic process that directly affects the success of an organization and can lead to important results in the short and long term. The process requires systematic research and digitization of data to analyse target markets.FindingsThe study tested the proposed approach by analysing Turkey's potential markets for hazelnut exports and identifying new target markets. A significant part of Turkey's hazelnut exporting is confined to the European geography of Turkey, the leading country in hazelnut production and export. Twenty potential markets were evaluated on the basis of 11 criteria, and feasible alternatives were categorized into four classes. The study revealed that the USA, India, the United Kingdom and Japan were in the category of markets with the greatest potential for increasing exports (Dimension 1).Originality/valueThis study has developed a novel approach that allows the comparison of the current market situation with potential market outcomes and creates an accurate classification of target markets.
目的拟议的潜在市场替代品分类方法(CAPMA)的目的是为出口国提供一个确定其产品或服务潜在市场机会的框架。设计/方法论/方法在当今的全球市场条件下,随着竞争日益激烈,公司、企业和国家必须在国家和国际层面寻求新市场。目标市场选择是一个直接影响组织成功的战略过程,可以在短期和长期内产生重要结果。这一过程需要系统的研究和数据数字化,以分析目标市场。研究结果该研究通过分析土耳其榛子出口的潜在市场并确定新的目标市场来测试所提出的方法。土耳其榛子出口的很大一部分仅限于欧洲地理位置,土耳其是榛子生产和出口的领先国家。根据11项标准对20个潜在市场进行了评估,并将可行的替代品分为四类。该研究表明,美国、印度、英国和日本属于出口增长潜力最大的市场类别(维度1)。独创性/价值该研究开发了一种新方法,可以将当前市场状况与潜在市场结果进行比较,并对目标市场进行准确分类。
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引用次数: 0
The “who” and “why” of dumpster diving for food in wealthy industrialised countries – an international scoping review 富裕工业化国家垃圾桶倾倒食物的“谁”和“为什么”——国际范围审查
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-13 DOI: 10.1108/bfj-01-2023-0014
Michelle Watson, S. Booth, S. Velardo, J. Coveney
Purpose Globally, around one-third of food produced is wasted and thrown into supermarket bins or dumpsters. As a result, these dumpsters have become opportunistic sources of food through dumpster diving. The authors' scoping review aimed to document the people that are dumpster diving and why these people engage in this potentially illegal practice.Design/methodology/approachA database search spanning 12 years yielded 29 articles for review.FindingsThe authors' analysis uncovered two main themes for why people were dumpster diving: (1) motivations which included political activism against consumerism, materialism and capitalism, a fun and thrilling social activity and to alleviate food insecurity and (2) the benefits derived, such as gaining free food, saving money, sharing food with others and gaining attention from the public and media.Originality/valueIn conclusion, the review was unable to provide definitive information on “who” was dumpster diving; however, this limitation provides a unique opportunity for further research that focusses on the specific demographics of dumpster divers rather than the “why” people are diving.
目的在全球范围内,大约三分之一的食品被浪费并扔进超市的垃圾箱或垃圾箱。因此,这些垃圾箱通过垃圾箱潜水成为了机会主义的食物来源。作者的范围审查旨在记录倾倒垃圾的人,以及这些人为什么从事这种潜在的非法行为。设计/方法/方法历时12年的数据库搜索产生了29篇供审查的文章。研究结果作者的分析揭示了人们为什么在垃圾桶里潜水的两个主要主题:(1)动机包括反对消费主义、物质主义和资本主义的政治激进主义,这是一种有趣而激动人心的社会活动,是为了缓解粮食不安全,与他人分享食物,并获得公众和媒体的关注。独创性/价值总之,审查无法提供关于“谁”是垃圾桶跳水的确切信息;然而,这一限制为进一步研究提供了一个独特的机会,重点是垃圾桶潜水员的具体人口统计数据,而不是人们潜水的“原因”。
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引用次数: 0
Assessment of the COVID-19 virus outbreak on dietary patterns, physical activity, and lifestyle behaviours: a survey among adult European citizens 新冠肺炎病毒爆发对饮食模式、体育活动和生活方式行为的评估:对欧洲成年公民的调查
IF 3.3 3区 经济学 Q1 AGRICULTURAL ECONOMICS & POLICY Pub Date : 2023-07-13 DOI: 10.1108/bfj-09-2022-0781
Petra Chaloupkova, M. Petrtýl, C. Durand, C. K. Nikolaou, G. Mangione, L. Kokoska
PurposeThis study examined the relationship between adult respondents' COVID-19 risk perception and its impact on changes in eating habits, physical activity, alcohol consumption, and smoking.Design/methodology/approachA cross-sectional online questionnaire was used to collect data during the first wave of the pandemic, in the European spring and summer of 2020. Kruskal–Wallis and Pearson chi-squared tests were used to determine the associations between the consumers' COVID-19 risk perception and the respondents' country of origin. The respondents were primarily university employees and students from four European countries (the Czech Republic, France, the United Kingdom, and Italy).FindingsThe study showed significant changes in lifestyle behaviours of the respondents during the COVID-19 pandemic compared with the pre-outbreak period. Approximately half of all respondents reported a decrease in alcohol consumption, smoking, and physical activity, while eating habits among European consumers showed trends towards both healthier and less healthy dietary patterns. The most significant changes were recorded in reducing alcohol consumption, smoking, and physical activity among almost half of the respondents. Positive COVID-19 test experience, age, and country of the respondents had a negative influence, whereas healthy food consumption and alcohol consumption had a positive influence on the COVID-19 related risk perception.Originality/valueThe fear of the COVID-19 outbreak together with the restrictions imposed by national governments in response to the pandemic fundamentally affected the respondents' lifestyles. Understanding these changes can help establish interventions to alleviate the adoption of negative lifestyles and attitudes in subsequent waves of the COVID-19 pandemic or other similar situations.
目的本研究调查了成年受访者对新冠肺炎风险的认知及其对饮食习惯、体育活动、饮酒和吸烟变化的影响之间的关系。设计/方法/方法在2020年欧洲春季和夏季的第一波疫情期间,使用横断面在线问卷收集数据。Kruskal-Wallis和Pearson平方检验用于确定消费者对新冠肺炎风险的认知与受访者原籍国之间的关联。受访者主要是来自四个欧洲国家(捷克共和国、法国、英国和意大利)的大学员工和学生。研究结果显示,与疫情爆发前相比,新冠肺炎大流行期间受访者的生活方式行为发生了显着变化。大约一半的受访者报告说,饮酒、吸烟和体育活动有所减少,而欧洲消费者的饮食习惯则呈现出更健康和不太健康的饮食模式的趋势。近一半的受访者在减少饮酒、吸烟和体育活动方面的变化最为显著。新冠肺炎阳性检测经历、年龄和国家的受访者具有负面影响,而健康饮食和饮酒对新冠肺炎相关风险认知具有积极影响。原创/价值对新冠肺炎疫情的恐惧,以及各国政府为应对疫情而实施的限制,从根本上影响了受访者的生活方式。了解这些变化有助于制定干预措施,以缓解在随后一波新冠肺炎大流行或其他类似情况下采用消极的生活方式和态度。
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引用次数: 0
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