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Content Moderation As a Political Issue: The Twitter Discourse Around Trump's Ban 内容审核作为一个政治问题:围绕特朗普禁令的推特话语
Pub Date : 2022-10-04 DOI: 10.51685/jqd.2022.023
Meysam Alizadeh, F. Gilardi, E. Hoes, K. J. Klüser, M. Kubli, Nahema Marchal, Donald J. Trump
Content moderation — the regulation of the material that users create and disseminate online — is an important activity for all social media platforms. While routine, this practice raises significant questions linked to democratic accountability and civil liberties. Following the decision of many platforms to ban Donald J. Trump in the aftermath of the attack on the U.S. Capitol in January 2021, content moderation has increasingly become a politically contested issue. This paper studies that process with a focus on the public discourse on Twitter. The analysis includes over 9 million tweets and retweets posted by over 3 million unique users between January 2020 and April 2021. First, the salience of content moderation was driven by left-leaning users, and "Section 230" was the most important topic across the ideological spectrum. Second, stance towards Section 230 was relatively volatile and increasingly polarized. These findings highlight relevant elements of the ongoing process of political contestation surrounding this issue, and provide a descriptive foundation to understand the politics of content moderation.
内容审核——对用户在网上创建和传播的内容进行监管——是所有社交媒体平台的一项重要活动。这种做法虽然是例行公事,但却引发了与民主问责制和公民自由有关的重大问题。在2021年1月美国国会大厦遭到袭击后,许多平台决定禁止唐纳德·j·特朗普(Donald J. Trump),内容审核越来越成为一个有政治争议的问题。本文以Twitter上的公共话语为重点研究这一过程。该分析包括2020年1月至2021年4月期间300多万独立用户发布的900多万条推文和转发。首先,内容审核的重要性是由左倾用户推动的,而“第230条”是跨意识形态范围最重要的话题。第二,对第230条的立场相对不稳定,而且越来越两极化。这些发现突出了围绕这一问题正在进行的政治争论过程的相关因素,并为理解内容节制的政治提供了描述性的基础。
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引用次数: 11
Building Relationships with Customers: How Corporations Use Facebook in Bangladesh 与客户建立关系:企业如何在孟加拉国使用Facebook
Pub Date : 2022-09-11 DOI: 10.51685/jqd.2022.022
M. Yousef, Mohammad Ali
This study examines the Facebook pages of all four telecom operators in Bangladesh to understand their communication strategies on Facebook and their customers’ engagement patterns. More specifically, this article explores the companies’ communication strategies deployed in terms of five aspects: i) visual vs. textual content; ii) cultural elements; iii) purposes of posts; iv) intimacy with customers; and v) use of different languages. This research also explores customers’ engagement patterns relating to the number of reactions (e.g., likes), comments, and shares. Analyzing their Facebook posts from 2013–2017, this quantitative descriptive study finds that the corporations used Facebook not only to disseminate information but also to build communities around their brands by embedding visual content and cultural elements heavily in status messages. This article also discusses the real-world implications of these findings.
本研究考察了孟加拉国所有四家电信运营商的Facebook页面,以了解他们在Facebook上的沟通策略和客户参与模式。更具体地说,本文从五个方面探讨了公司的传播策略:1)视觉与文本内容;Ii)文化元素;Iii)职位的用途;Iv)与客户的亲密关系;5)使用不同的语言。这项研究还探讨了顾客的参与模式与反应(例如,点赞)、评论和分享的数量有关。通过分析2013-2017年的Facebook帖子,这项定量描述性研究发现,这些企业不仅利用Facebook传播信息,还通过在状态信息中大量嵌入视觉内容和文化元素,围绕自己的品牌建立社区。本文还讨论了这些发现对现实世界的影响。
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引用次数: 0
People are more engaged on Facebook as they get older, especially in politics: evidence from users in 46 countries 来自46个国家的用户的证据表明,随着年龄的增长,人们对Facebook的参与度更高,尤其是在政治方面
Pub Date : 2022-09-07 DOI: 10.51685/jqd.2022.018
Marcio Moretto, Pablo Ortellado, G. Kessler, Gabriel Vommaro, Juan Carlos Rodríguez-Raga, J. Luna, Eduarth Heinen, L. Cely, Sergio Y. Toro
A growing body of literature has noted an age pattern in the sharing of false news in social media, with older people sharing more often misinformation than younger users. In this article we supplement this literature by documenting two distinct but complementary phenomena: Facebook users share more content as they get older regardless of whether it is political; and that this increment in sharing activity as age increases is more intense with political and partisan URLs. Based on the Facebook Privacy-Protected Full URLs Data Set, a vast Facebook database with demographic information of those who saw and shared links on Facebook in 46 countries, we investigate the impact of age on link-sharing activity. We found that in 43 countries, the average age of people who shared links was considerably higher than the age of those who saw the links. In a more detailed study, with Facebook users in South America, we find that the average age increases consecutively in the sharing of non-political content, in the sharing of political content, in the sharing of partisan sites and in the sharing of right-leaning partisan sites.
越来越多的文献指出,在社交媒体上分享虚假新闻存在年龄模式,年龄较大的用户比年轻用户更常分享错误信息。在这篇文章中,我们通过记录两种截然不同但互补的现象来补充这一文献:Facebook用户随着年龄的增长而分享更多的内容,无论其是否涉及政治;随着年龄的增长,这种分享活动的增长在政治和党派url中更为强烈。基于Facebook隐私保护的完整url数据集,这是一个庞大的Facebook数据库,包含46个国家在Facebook上看到和分享链接的人的人口统计信息,我们调查了年龄对链接分享活动的影响。我们发现,在43个国家中,分享链接的人的平均年龄远远高于看到链接的人的年龄。在一项更详细的研究中,我们发现南美洲的Facebook用户在分享非政治内容、分享政治内容、分享党派网站和分享右倾党派网站方面的平均年龄呈连续增长趋势。
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引用次数: 1
Quantifying the “infodemic”: People turned to trustworthy news outlets during the 2020 coronavirus pandemic 量化“信息大流行”:在2020年冠状病毒大流行期间,人们转向值得信赖的新闻媒体
Pub Date : 2022-08-26 DOI: 10.51685/jqd.2022.020
Sacha Altay, Rasmus Kleis Nielsen, R. Fletcher
How did the 2020 coronavirus pandemic affect people's online news consumption? To understand this, we present a comparative analysis of data on an estimated 905B desktop and mobile visits to news outlets, and 54B Facebook engagements, generated by news outlets in the US, UK, France, and Germany between 2017 and 2021. We find that in 2020 online news consumption increased. Trustworthy news outlets benefited the most from the increase in web traffic. In the UK trustworthy news outlets also benefited the most from the increase in Facebook engagement, but in other countries both trustworthy and untrustworthy news outlets benefited from the increase in Facebook engagement. Overall, untrustworthy news outlets captured 2.3% of web traffic and 14.0% of Facebook engagement, while news outlets regularly publishing false content accounted for 1.4% of web traffic and 6.8% of Facebook engagement. People largely turned to trustworthy news outlets during the 2020 coronavirus pandemic.
2020年冠状病毒大流行如何影响人们的在线新闻消费?为了理解这一点,我们对2017年至2021年间美国、英国、法国和德国新闻媒体产生的约9050亿次桌面和移动媒体访问以及540亿次Facebook访问数据进行了比较分析。我们发现,2020年在线新闻消费增加。值得信赖的新闻媒体从网络流量的增长中获益最多。在英国,值得信赖的新闻媒体也从Facebook用户粘性的增加中获益最多,但在其他国家,值得信赖和不值得信赖的新闻媒体都从Facebook用户粘性的增加中受益。总体而言,不可信的新闻媒体占据了2.3%的网络流量和14.0%的Facebook用户粘性,而经常发布虚假内容的新闻媒体只占1.4%的网络流量和6.8%的Facebook用户粘性。在2020年冠状病毒大流行期间,人们基本上转向了值得信赖的新闻媒体。
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引用次数: 23
Individual users' participation on political Facebook pages 个人用户对Facebook政治页面的参与
Pub Date : 2022-08-09 DOI: 10.51685/jqd.2022.019
Yannick Winkler, Marko Bachl, Michael Scharkow
Social media platforms such as Facebook enable citizens to participate in politics by engaging with content from parties and politicians. Most research has described these activites by means of survey self-reports, smaller sample studies which combined surveys and digital trace data, or larger-scale aggregate digital trace data. The current literature lacks a large-scale descriptive account of individual users' interactions with political content. We analyze a large-scale collection of individual-level Facebook user data from the German federal election year 2017. The data contain millions of interactions by over 2.5 million unique users on 320 Facebook pages of major parties in Germany. They include almost all possible ways to publicly interact with content on these pages and as such cannot be collected today due to newer access restrictions. A large share of users participated only once, especially on the top politicians' pages, or interacted only with a single page. However, we also found a sizeable group of users who were active on many different pages even across party boundaries, and that these users were responsible for a majority of comments and reactions on almost all pages. In addition, there were substantial differences in user participation on the main national party pages and the ones of top politicians on the one hand, and the less prominent pages on the other hand. Our large-scale quantitative description provides context for previous and future smaller-scale in-depth analyses.
Facebook等社交媒体平台使公民能够通过参与政党和政治家的内容来参与政治。大多数研究都是通过调查自我报告、结合调查和数字痕迹数据的小样本研究或大规模综合数字痕迹数据来描述这些活动的。目前的文献缺乏对个人用户与政治内容互动的大规模描述性描述。我们分析了2017年德国联邦选举年大规模收集的个人层面Facebook用户数据。这些数据包含了超过250万独立用户在德国主要政党的320个Facebook页面上的数百万次互动。它们包括几乎所有与这些页面上的内容进行公开交互的可能方式,由于新的访问限制,目前无法收集这些内容。很大一部分用户只参与了一次,尤其是在顶级政客的页面上,或者只与一个页面进行了互动。然而,我们也发现了一个相当大的用户群体,他们在许多不同的页面上活跃,甚至跨越了党派界限,这些用户负责几乎所有页面上的大多数评论和反应。此外,在主要国家政党页面和顶级政治家页面的用户参与度方面,另一方面,在不太突出的页面上,用户参与度存在实质性差异。我们的大规模定量描述为以前和未来的小规模深入分析提供了背景。
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引用次数: 0
Decentralized yet Unifying: Digital Media, Normative Crowding Out, and Solidarity in Hong Kong's Anti-Extradition Movement 去中心化而又统一:香港反引渡运动中的数字媒体、规范挤出与团结
Pub Date : 2022-08-03 DOI: 10.51685/jqd.2022.017
B. Leung, Yuan Hsiao, Kiran Garimella
Can decentralized, digitally-enabled movements sustain solidarity over time? What is the role of digital media in such a process? Existing studies point to the tendency of such movements towards fragmentation. We focus on the case the 2019 Anti-ELAB Movement in Hong Kong and one of the primary digital platforms for mobilization, LIHKG. We argue that LIHKG users maintain the dominance of solidarity through a strategy of normative crowding out, whereby users strategically promote solidaristic rhetoric and emotions while sanctioning divisive ones. Empirically, we analyze millions of discussion posts on LIHKG with rich text and emoji data. We first document the rising trend of online solidaristic contents despite contemporaneous tactical radicalization. Regression analyses further show that such a pattern can be produced by user-driven mechanisms in sanctioning solidaristic and divisive contents. This study has implications on the role of digital media and the sustainability of decentralized collective action.
分散的、数字化的运动能否长期保持团结?数字媒体在这一过程中扮演着怎样的角色?现有的研究指出这种运动有分裂的趋势。我们关注2019年香港反elab运动和主要动员平台之一LIHKG的案例。我们认为,LIHKG用户通过规范挤出策略维持团结的主导地位,即用户战略性地促进团结的言论和情绪,同时制裁分裂的言论和情绪。实证上,我们用丰富的文本和表情数据分析了LIHKG上数以百万计的讨论帖子。我们首先记录了在线团结主义内容的上升趋势,尽管当时的战术激进化。回归分析进一步表明,这种模式可以由用户驱动的机制在制裁声援和分裂内容方面产生。该研究对数字媒体的作用和分散集体行动的可持续性具有启示意义。
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引用次数: 1
Concentration of online news traffic and publishers' reliance on platform referrals: Evidence from passive tracking data in the UK 在线新闻流量的集中和出版商对平台推荐的依赖:来自英国被动跟踪数据的证据
Pub Date : 2022-07-20 DOI: 10.51685/jqd.2022.015
R. Nielsen, R. Fletcher
Attention to online news is highly concentrated and increasingly shaped by platforms including search engines, social media, and aggregators that many use to find and access online news, potentially leaving some publishers highly reliant on platforms, raising the possibility of what has been called "platformization" or "infrastructural capture". We use passive tracking data from the UK to measure how concentrated attention to online news is across different types of access (direct, social media, search engines, aggregators) and to examine how reliant different individual news publishers are on platform referrals. We find that direct traffic to news sites is highly concentrated, whereas all the distributed forms of access analyzed have much lower levels of concentration. While we find that platform referrals are important for most publishers, we identify different profiles in terms of the volume of and reliance on referrals, suggesting that while some are very dependent on platforms, others are not. Overall, we find that while platforms themselves are part of the winner-takes-most concentration of attention overall on the internet, they simultaneously seem to contribute to less concentrated markets for attention to online news.
人们对在线新闻的关注高度集中,越来越多地受到搜索引擎、社交媒体和聚合器等平台的影响,许多人使用这些平台来查找和访问在线新闻,这可能会使一些出版商高度依赖平台,从而增加了所谓的“平台化”或“基础设施捕获”的可能性。我们使用来自英国的被动跟踪数据来衡量不同类型访问(直接,社交媒体,搜索引擎,聚合器)对在线新闻的集中关注程度,并检查不同的新闻发布者对平台推荐的依赖程度。我们发现,新闻网站的直接流量高度集中,而分析的所有分布式访问形式的集中度要低得多。虽然我们发现平台推荐对大多数发行商来说都很重要,但我们根据推荐的数量和依赖程度确定了不同的概况,这表明有些发行商非常依赖平台,而有些则不是。总体而言,我们发现,虽然平台本身是互联网上“赢者通吃”的一部分,但它们似乎同时也促成了对在线新闻关注的不那么集中的市场。
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引用次数: 2
Is sharing just a function of viewing? The sharing of political and non-political news on Facebook 分享只是观看的一种功能吗?在脸书上分享政治和非政治新闻
Pub Date : 2022-07-12 DOI: 10.51685/jqd.2022.016
D. Trilling, Juhi Kulshrestha, Claes H. de Vreese, Denis Halagiera, J. Jakubowski, J. Möller, C. Puschmann, Agnieszka Stępińska, Sebastian Stier, Cristian Vaccari
How is political news shared online? This fundamental question for political communication research in today’s news ecology is still poorly understood. In particular, very little is known about whether and how news sharing differs from news viewing. Based on a unique dataset of ≈ 870,000 URLs shared ≈ 100 million times on Facebook, grouped by countries, age brackets, and months, we study the correlates of viewing versus sharing of political versus non-political news. We first identify websites that at least occasionally contain news items, and then analyze metrics of the news items published on these websites. We enrich the dataset with natural language processing and super- vised machine learning. We find that political news items are viewed less than non-political news items, but are shared more than one would expect based on their views. Furthermore, the source of a news item and textual features, which are often studied in clickbait research and in commercial A/B testing, matter. Our findings are conditional on age, but are very similar across four different countries (Italy, Germany, Netherlands, Poland). While our research design does not allow for causal claims, our findings suggest that future work is well-advised to both theoretically and methodologically differentiate between factors that may explain (a) viewing versus sharing of news, and (b) political versus non-political news.
政治新闻是如何在网上分享的?在今天的新闻生态中,这一政治传播研究的基本问题仍未得到充分理解。特别是,人们对新闻分享与新闻观看是否不同以及如何不同知之甚少。基于一个独特的数据集,在Facebook上约870,000个url被分享约1亿次,按国家、年龄段和月份分组,我们研究了政治新闻与非政治新闻的观看与分享之间的相关性。我们首先确定至少偶尔包含新闻项目的网站,然后分析在这些网站上发布的新闻项目的指标。我们用自然语言处理和监督机器学习来丰富数据集。我们发现,政治性新闻的浏览量低于非政治性新闻,但分享量却超出了人们基于自己观点的预期。此外,标题党研究和商业a /B测试中经常研究的新闻来源和文本特征也很重要。我们的研究结果与年龄有关,但在四个不同的国家(意大利、德国、荷兰、波兰)的研究结果非常相似。虽然我们的研究设计不考虑因果关系,但我们的研究结果表明,未来的工作最好在理论上和方法上区分可能解释(a)新闻观看与分享,(b)政治新闻与非政治新闻的因素。
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引用次数: 4
Repeat Spreaders and Election Delegitimization 重复传播者和选举非法化
Pub Date : 2022-06-13 DOI: 10.51685/jqd.2022.013
Ian Kennedy, Morgan Wack, Andrew Beers, Joseph S. Schafer, Isabella García-Camargo, Emma S. Spiro, Kate Starbird
This paper introduces and presents a first analysis of a uniquely curated dataset of misinformation, disinformation, and rumors spreading on Twitter about the 2020 U.S. election. Previous research on misinformation—an umbrella term for false and misleading content—has largely focused either on broad categories, using a finite set of keywords to cover a complex topic, or on a few, focused case studies, with increased precision but limited scope. Our approach, by comparison, leverages real-time reports collected from September through November 2020 to develop a comprehensive dataset of tweets connected to 456 distinct misinformation stories from the 2020 U.S. election (our ElectionMisinfo2020 dataset), 307 of which sowed doubt in the legitimacy of the election. By relying on real-time incidents and streaming data, we generate a curated dataset that not only provides more granularity than a large collection based on a finite number of search terms, but also an improved opportunity for generalization compared to a small set of case studies. Though the emphasis is on misleading content, not all of the tweets linked to a misinformation story are false: some are questions, opinions, corrections, or factual content that nonetheless contributes to misperceptions. Along with a detailed description of the data, this paper provides an analysis of a critical subset of election-delegitimizing misinformation in terms of size, content, temporal diffusion, and partisanship. We label key ideological clusters of accounts within interaction networks, describe common misinformation narratives, and identify those accounts which repeatedly spread misinformation. We document the asymmetry of misinformation spread: accounts associated with support for President Biden shared stories in ElectionMisinfo2020 far less than accounts supporting his opponent. That asymmetry remained among the accounts who were repeatedly influential in the spread of misleading content that sowed doubt in the election: all but two of the top 100 ‘repeat spreader’ accounts were supporters of then-President Trump. These findings support the implementation and enforcement of ‘strike rules’ on social media platforms, directly addressing the outsized role of repeat spreaders.
本文介绍并首次分析了在Twitter上传播的关于2020年美国大选的错误信息、虚假信息和谣言的独特策划数据集。先前对错误信息(虚假和误导性内容的总称)的研究主要集中在广泛的类别上,使用有限的关键字集来覆盖复杂的主题,或者集中在少数几个集中的案例研究上,精确度更高,但范围有限。相比之下,我们的方法利用2020年9月至11月收集的实时报告,开发了一个综合的推文数据集,该数据集与2020年美国大选中的456个不同的错误信息故事(我们的ElectionMisinfo2020数据集)有关,其中307个对选举的合法性提出了质疑。通过依赖实时事件和流数据,我们生成了一个精心策划的数据集,它不仅比基于有限数量的搜索词的大型集合提供了更多的粒度,而且与一小部分案例研究相比,它还提供了更好的泛化机会。虽然重点是误导性的内容,但并非所有与错误信息相关的推文都是假的:有些是问题、观点、更正或事实内容,但仍会导致误解。除了对数据的详细描述外,本文还从规模、内容、时间扩散和党派关系等方面分析了导致选举无效的错误信息的一个关键子集。我们在互动网络中标记了账户的关键意识形态集群,描述了常见的错误信息叙事,并识别了那些反复传播错误信息的账户。我们记录了错误信息传播的不对称性:与支持拜登总统有关的账户在ElectionMisinfo2020上分享的故事远远少于支持他的对手的账户。这种不对称仍然存在于那些反复传播误导性内容的账户中,这些内容在选举中播下了怀疑的种子:前100名“重复传播者”账户中,除了两个之外,其余都是时任总统特朗普的支持者。这些发现支持在社交媒体平台上实施和执行“罢工规则”,直接解决了重复传播者的巨大作用。
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引用次数: 4
If a Tree Falls in the Forest: Presidential Press Conferences and Early Media Narratives about the COVID-19 Crisis 如果一棵树倒在森林里:总统新闻发布会和关于COVID-19危机的早期媒体叙述
Pub Date : 2022-05-01 DOI: 10.51685/jqd.2022.011
Masha Krupenkin, Kai Zhu, Dylan Walker, David M. Rothschild
Throughout the COVID-19 crisis, as we confronted questions about social distancing, masking wearing, and vaccines, public safety experts warned that the consequences of a misinformed population would be particularly dire due to the serious nature of the threat and necessity of severe collective action to keep the population safe. Thus, the media and the political elites (e.g., President of the United States) who possess the power to set the information agenda around COVID-19 bear a huge responsibility for the general welfare. Through automated text analysis of complete transcripts of national cable, network, and local news, we explore their narratives surrounding the COVID-19 pandemic and we characterize the differences in which topics were covered and how they were covered by various media sources. Our analysis reveals polarized narratives around blame, racial and economic disparities, and scientific conclusions about COVID-19. Among the various agenda-setting mechanisms available to the president is daily press conferences, which provide a unique opportunity to leverage public exposure, accelerated by the state of crisis. We found both resonance and contrast between the narratives of media and President press conferences. However, as online search data revealed, public information-seeking behavior resemble media coverage more than the President's messages.
在整个COVID-19危机期间,当我们面临有关社交距离、佩戴口罩和疫苗的问题时,公共安全专家警告说,由于威胁的严重性和采取严厉集体行动以保障人口安全的必要性,被误导的人群的后果将特别可怕。因此,掌握COVID-19信息议程的媒体和政治精英(如美国总统)对普遍福利负有巨大责任。通过对国家有线电视、网络和地方新闻完整文本的自动文本分析,我们探索了它们围绕COVID-19大流行的叙述,并描述了不同媒体来源报道主题的差异以及报道方式。我们的分析揭示了围绕指责、种族和经济差异以及关于COVID-19的科学结论的两极分化叙述。总统可以利用的各种议程设置机制包括每日新闻发布会,这提供了利用公众曝光的独特机会,危机状态加速了这一机会。我们在媒体和总统新闻发布会的叙述中发现了共鸣和对比。然而,正如在线搜索数据显示的那样,公众寻求信息的行为更像媒体报道,而不是总统的信息。
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引用次数: 0
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Journal of quantitative description: digital media
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