Design Management Journal最新文献

This paper evaluates the human-centric, systemic and near future-driven components of Service Design to understand how they can work within a Future Studies and Foresight (FSF) framework. Expanding on empirical evidence gathered from a case study with renters and shareowners in Danish cooperative housing associations (Andelsboligforeningen), the paper looks at how the application of Service Design – within Future Studies and Foresight (FSF, hereafter) – can facilitate a fine-grained and inclusive rebuilding of our socio-technical systems in a way that allows end-users to understand and engage with them more productively. The paper provides a theoretical reflection on the gestalt emerging from bridging Service Design and FSF and how this can inspire and establish strategic viewpoints on how to co-design complex systems embedded in different socio-technical dimensions.

Sustainability is recognised as a complex issue with it comprising of three themes, namely social, environmental, and economic impact. The role of professional designers is becoming trans-disciplinary, with employers expecting designers to be equipped with the necessary skills to implement sustainability within their design process. Environmental sustainability has been and has continued to be an important theme within design and design management literature, with a focus on how to effectively implement this throughout the design industry. It is currently unclear how designers are managing environmental sustainability throughout their design process. To investigate this gap further a detailed methodology was employed, including a review of previous academic literature, an investigation into the design processes of sustainability-design specialists, and a holistic review of the current status of environmental sustainability within the design industry. The study has enabled an evaluation of the current status of environmental sustainability implementation as well as the management methods used by those in industry to aid designers and their process. From data analysis, a framework has been developed to aid designers in the implementation of environmental sustainability during their design process. Future suggestions for research will also be outlined.

In recent years, design thinking (DT) has become a pervasive innovation approach in the managerial community as a structured way of solving challenging problems through a human-centered perspective. The approach fosters lateral thinking and has a huge impact on the organizational culture and the core elements of the innovation process. At the same time, the number of organizations trying to solve problems through the application of artificial intelligence (AI) is constantly growing, although more than 80% of AI projects never reach deployment due to the wrong strategic approach, poor data quality, or a lack of AI awareness among employees—and those that do remain below profitability expectations. The aim of this paper is therefore to connect the AI and DT communities by proposing a first framework supporting the development of AI solutions in a human-centered way. The contribution of this paper is thus twofold: First, we investigate ways in which design thinking adds real value along the design process of intelligent solutions, thereby enriching the present body of design management literature. Second, we propose a first framework by linking core elements of both worlds to support strategic designers and data engineers in designing such applications. Finally, we propose a research agenda that can serve as a basis for future research directions in order to advance contributions at the intersection of the two fields.

Theory of Change was created as a logic planning model to explore and represent a potential change in a way that reflects a complex and systemic understanding of development. Even though it is a familiar tool in the context of community initiatives and philanthropic projects, Theory of Change is under-applied in design as a problem-solving practice and underexplored within design research. Design projects that are looking for more comprehensive ways of negotiating change can greatly benefit from it to inform a deep understanding of the dynamics of change. This paper focuses on how a designerly approach to Theory of Change can support participatory visual mapping, thus creating some enabling conditions towards transformation in cities, namely: facilitating more granular communication, suggesting a multifaceted and systemic perspective, helping to navigate complexity by creating shared mental models among stakeholders, fostering thinking through different temporalities, and boosting creativity. The paper will examine a case of an urban transformation project that involves six European cities under regeneration.

A low level of treatment adherence is one of the challenges facing the UK's healthcare system. An estimated 30% to 50% of patients with chronic diseases fail to adhere to prescribed medical interventions. While medical technology provides an opportunity to overcome existing challenges, poor adherence blurs this opportunity by reducing the intervention's positive impact. The spread of the Covid pandemic dramatically increased the pressure on healthcare systems and highlighted the urgency to address the low adherence problem. Various studies have investigated the underlying factors behind low adherence. However, two main gaps were identified: 1) lack of adherence frameworks that consider self-administered treatment technology, and 2) lack of a practical mechanism to help companies consider adherence factors during the design and development of the technology.

This paper introduces the development of an Adherence Framework for self-administered treatment technology and a design-focused adherence canvas used as a practical resource for companies to consider during the design process. Adherence factor data from literature and case studies were triangulated to an eDelphi study used to develop the adherence framework. The presented adherence canvas and Adherence Framework allow companies to consider adherence during the design of self-administered treatment technology.

This conceptual paper draws together the seemingly disparate concepts of business continuity and inclusive design with a two-fold overarching aim. Firstly, the paper aims to make a case for people-centred approaches to business continuity planning, particularly in areas of real-time assessment, building agile and resilient organisations, and new value creation. This is fulfilled by tracing recent developments in business continuity thinking and business continuity management practice, that highlight a shift from a purely functional approach, to a more holistic, embedded, dynamic, people-centred and strategic stance. Secondly, the paper aims to propose new applications of inclusive design for business impact in general, and business continuity in particular, thereby extending the business case for inclusive design as outlined in British Standards (BS 7000–6:2005). This is fulfilled by highlighting the rationale, value and emergent opportunities in this area. In bringing the two concepts and their respective theory and practice together, the paper also presents recent discussions on the intersection of design thinking and business continuity, which demonstrate the potential value that a design-led approach can bring to enable people-centredness and inclusion in the domain of business continuity. Additionally, the paper proposes a first-level definition of ‘people-centred business continuity’ which is considered a steppingstone in the research process for further investigation in both theory and application.