Fernando Ortiz-Rodríguez, Ruben Barrera, Vicente Villanueva, J. Medina, Anuar Gauna
The ability of virtual and remote communication of people has transformed the way they interact, the technology allowed to reach a massive digital society improving speed and efficiency, The mobile channel impacts the safety and security of people around the world, in cities reenergize the relation between citizens and public administration. In many cities, organized crime and druglords activities overcome government actions to make a city safety to citizens and companies. This research aims to increase citizen safety by engaging citizens-citizens throughout a mobile app sending alerts on a real-time city map, this updated map could be accessed by any registered user helping to mitigate the risk on them as an effective way to prevent a major impact of criminal activities.
{"title":"APPVISO: citizen digital communication to prevent risk events in real time","authors":"Fernando Ortiz-Rodríguez, Ruben Barrera, Vicente Villanueva, J. Medina, Anuar Gauna","doi":"10.1145/3396956.3397019","DOIUrl":"https://doi.org/10.1145/3396956.3397019","url":null,"abstract":"The ability of virtual and remote communication of people has transformed the way they interact, the technology allowed to reach a massive digital society improving speed and efficiency, The mobile channel impacts the safety and security of people around the world, in cities reenergize the relation between citizens and public administration. In many cities, organized crime and druglords activities overcome government actions to make a city safety to citizens and companies. This research aims to increase citizen safety by engaging citizens-citizens throughout a mobile app sending alerts on a real-time city map, this updated map could be accessed by any registered user helping to mitigate the risk on them as an effective way to prevent a major impact of criminal activities.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121590891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The modern information society, which is characterized by many information flows from where the society can get information, is now increasingly concerned about the quality of information. A huge abundance of social media where people discuss a variety of issues from quite everyday topics to those that are crucial for society and the state. Moreover, people are highly inclined to trust information obtained online and through social media rather than from traditional mass media, such as radio and television. We can also say that public opinion is now being formed considerably through social media, which have quickly become an instrument of political influence on modern society. Frequent cases of mass disinformation of people through social networks, which led to serious consequences, forced modern states to seek for legal instruments to counter this phenomenon. Russia, following the global trend, also adopted several legislative decisions in 2019 to prevent the spread of fake news online, which caused a mixed reaction in the Russian society. In this paper, the authors attempt to evaluate these legislative measures in the context of international and foreign practice and to carry out their critical analysis, as well as to make their assumptions about the possible development of this practice and regulation on fake news.
{"title":"Policy & Regulation Against Fake News: Case of Russia","authors":"A. Martynov, M. Bundin","doi":"10.1145/3396956.3397866","DOIUrl":"https://doi.org/10.1145/3396956.3397866","url":null,"abstract":"The modern information society, which is characterized by many information flows from where the society can get information, is now increasingly concerned about the quality of information. A huge abundance of social media where people discuss a variety of issues from quite everyday topics to those that are crucial for society and the state. Moreover, people are highly inclined to trust information obtained online and through social media rather than from traditional mass media, such as radio and television. We can also say that public opinion is now being formed considerably through social media, which have quickly become an instrument of political influence on modern society. Frequent cases of mass disinformation of people through social networks, which led to serious consequences, forced modern states to seek for legal instruments to counter this phenomenon. Russia, following the global trend, also adopted several legislative decisions in 2019 to prevent the spread of fake news online, which caused a mixed reaction in the Russian society. In this paper, the authors attempt to evaluate these legislative measures in the context of international and foreign practice and to carry out their critical analysis, as well as to make their assumptions about the possible development of this practice and regulation on fake news.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120944963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Artificial intelligence promises to offer powerful means, tools and applications to solve a range of problems many of which have long been considered in digital government research. Yet fears abound concerning machine learning, an area of AI that includes opaque algorithms that “learn,” and datasets that may include biases that could have serious implications for the outputs of automated decision making. These profound technological developments collide with troubling increases in social and income inequalities that have produced political destabilization and human suffering. In a prescient lecture, Richard Nelson asked why it is that public policy can put someone on the moon but cannot solve the problems that produce and sustain the ghetto. What should digital government researchers know at artificial intelligence, and what might digital government researchers interested in artificial intelligence applications learn from the metaphor of the moon and the ghetto as we continue to examine and influence the enactment of digital government?
{"title":"Keynote: The Moon, the Ghetto and Artificial Intelligence: Enacting Digital Government","authors":"J. Fountain","doi":"10.1145/3396956.3400884","DOIUrl":"https://doi.org/10.1145/3396956.3400884","url":null,"abstract":"Artificial intelligence promises to offer powerful means, tools and applications to solve a range of problems many of which have long been considered in digital government research. Yet fears abound concerning machine learning, an area of AI that includes opaque algorithms that “learn,” and datasets that may include biases that could have serious implications for the outputs of automated decision making. These profound technological developments collide with troubling increases in social and income inequalities that have produced political destabilization and human suffering. In a prescient lecture, Richard Nelson asked why it is that public policy can put someone on the moon but cannot solve the problems that produce and sustain the ghetto. What should digital government researchers know at artificial intelligence, and what might digital government researchers interested in artificial intelligence applications learn from the metaphor of the moon and the ghetto as we continue to examine and influence the enactment of digital government?","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129274209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Estonia eID is officially a part of the critical infrastructure. 2/3 of citizens regularly use eID today to access thousands of e-services. To examine the eID public acceptance, we conducted a survey among Estonian eID users to find out which of the existing eID authentication options are preferred and why. We present the results and interpret the data with a set of pre-defined eID public acceptance factors.
{"title":"eID Public Acceptance in Estonia: towards Understanding the Citizen","authors":"Valentyna Tsap, Silvia Lips, D. Draheim","doi":"10.1145/3396956.3397009","DOIUrl":"https://doi.org/10.1145/3396956.3397009","url":null,"abstract":"Estonia eID is officially a part of the critical infrastructure. 2/3 of citizens regularly use eID today to access thousands of e-services. To examine the eID public acceptance, we conducted a survey among Estonian eID users to find out which of the existing eID authentication options are preferred and why. We present the results and interpret the data with a set of pre-defined eID public acceptance factors.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125895038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Workshops and Tutorials","authors":"Wookjoon Sung, Loni Hagen","doi":"10.1145/3406827","DOIUrl":"https://doi.org/10.1145/3406827","url":null,"abstract":"","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130750505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this paper is to review city ecosystem systems interactions for urban knowledge management practices and prepare a theoretical discussion about the issues of digital resource management processes. It is going for a conceptual paper based on the literature review and smart city case studies around the world. This theoretical study helps to understand the smart city knowledge management process, and it is focusing on knowledge phenomenon from a holistic perspective, that include smart cities knowledge-based activities, urban data platforms, cyber-physical environment, smart (urban) technologies and city stakeholders. The paper consists of presentations about the smart city ecosystem, definition the smart city stakeholders and their role and the explanation of smart city knowledge management and its processes. The authors’ holistic view facilitates some types of data collection methods of raw as well as processed data and of knowledge-based activities of different stakeholders. This text can serve as a strong background for scientific future research.
{"title":"Smart city knowledge management: Holistic review and the analysis of the urban knowledge management","authors":"Vasja Roblek, M. Meško","doi":"10.1145/3396956.3398263","DOIUrl":"https://doi.org/10.1145/3396956.3398263","url":null,"abstract":"The purpose of this paper is to review city ecosystem systems interactions for urban knowledge management practices and prepare a theoretical discussion about the issues of digital resource management processes. It is going for a conceptual paper based on the literature review and smart city case studies around the world. This theoretical study helps to understand the smart city knowledge management process, and it is focusing on knowledge phenomenon from a holistic perspective, that include smart cities knowledge-based activities, urban data platforms, cyber-physical environment, smart (urban) technologies and city stakeholders. The paper consists of presentations about the smart city ecosystem, definition the smart city stakeholders and their role and the explanation of smart city knowledge management and its processes. The authors’ holistic view facilitates some types of data collection methods of raw as well as processed data and of knowledge-based activities of different stakeholders. This text can serve as a strong background for scientific future research.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133677214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ten years have passed since in 2009 two independent technical systems pioneered liquid democracy (LD): Župa, a system developed for the Student Organisation of FIS in Slovenia, followed closely by LiquidFeedback, which served the Pirate Party in Berlin, Germany. First academic papers appeared in 2010 targeting the e-democracy research community, and later followed by researchers from artificial intelligence. This paper provides an overview of the scholarly discussions that developed in the past decade, and the technical implementations and initiatives that emerged.
{"title":"An Overview of Ten Years of Liquid Democracy Research","authors":"A. Paulin","doi":"10.1145/3396956.3396963","DOIUrl":"https://doi.org/10.1145/3396956.3396963","url":null,"abstract":"Ten years have passed since in 2009 two independent technical systems pioneered liquid democracy (LD): Župa, a system developed for the Student Organisation of FIS in Slovenia, followed closely by LiquidFeedback, which served the Pirate Party in Berlin, Germany. First academic papers appeared in 2010 targeting the e-democracy research community, and later followed by researchers from artificial intelligence. This paper provides an overview of the scholarly discussions that developed in the past decade, and the technical implementations and initiatives that emerged.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114082568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Artificial Intelligence Challenges and Implications for Public Management and Policy","authors":"M. Ahn, Yu-Che Chen, A. Meijer","doi":"10.1145/3406822","DOIUrl":"https://doi.org/10.1145/3406822","url":null,"abstract":"","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114102284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper presents a research-in-progress case study of al-Farabi Kazakh National University (KazNU). While KazNU develops data management strategy, the paper aims to explore and analyse how data governance may help crystalize strategy objectives to ensure smooth implementation. The paper also examines drivers and inhibitors for adoption of open data by a public organization in Kazakhstan, in order to develop applicable scenarios on identification of data in need.
{"title":"Open Data Against All Odds: How Institutions Manage","authors":"A. Darmenova, Z. Mamykova, K. N. Andersen","doi":"10.1145/3396956.3397006","DOIUrl":"https://doi.org/10.1145/3396956.3397006","url":null,"abstract":"This paper presents a research-in-progress case study of al-Farabi Kazakh National University (KazNU). While KazNU develops data management strategy, the paper aims to explore and analyse how data governance may help crystalize strategy objectives to ensure smooth implementation. The paper also examines drivers and inhibitors for adoption of open data by a public organization in Kazakhstan, in order to develop applicable scenarios on identification of data in need.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127490188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
To provide better services to citizens is an essential goal of digital government. People believe that online services will be more convenient to citizens because they can reduce the costs by avoiding visits to agency physical offices. There are few researches working on the situation that whether this cost reduction actually comes true or not for citizens. In this poster we argue that it is necessary to evaluate the quality of online services because of the huge investments in building the necessary platforms. To understand the cost for citizen to access government services of the provinces in China, this study reviews the eight most common services offered by all 31 provincial government websites in three consecutive years (2018-2020). The costs are calculated using two factors; the first is the number of visits to physical offices needed and the second is the level of government providing the service, which represents the distance a person needs to travel. Thus, the total cost for citizens in this case is related to how many times they have to visit physical offices and how far away those offices are. This approach allows to have an estimate of the cost for each online service in each of the 31 provincial governments.
{"title":"The Cost of Citizen Access to Government Services in China: A Survey of Eight Common Services in All Provinces","authors":"Y. Long, José Ramón Gil-García","doi":"10.1145/3396956.3396999","DOIUrl":"https://doi.org/10.1145/3396956.3396999","url":null,"abstract":"To provide better services to citizens is an essential goal of digital government. People believe that online services will be more convenient to citizens because they can reduce the costs by avoiding visits to agency physical offices. There are few researches working on the situation that whether this cost reduction actually comes true or not for citizens. In this poster we argue that it is necessary to evaluate the quality of online services because of the huge investments in building the necessary platforms. To understand the cost for citizen to access government services of the provinces in China, this study reviews the eight most common services offered by all 31 provincial government websites in three consecutive years (2018-2020). The costs are calculated using two factors; the first is the number of visits to physical offices needed and the second is the level of government providing the service, which represents the distance a person needs to travel. Thus, the total cost for citizens in this case is related to how many times they have to visit physical offices and how far away those offices are. This approach allows to have an estimate of the cost for each online service in each of the 31 provincial governments.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126412488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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