The purpose of this study is to develop a model to measure the level of informatization of local governments in South Korea. As digital technology advances, the policy environment is changing. However, advances in digital technology do not have the same effect on all local governments. Instead, the possibility of new gaps in different regions has raised a new problem depending on the level of digital technology acceptance and capabilities. However, objective methods of measuring local informatization levels are still insufficient. The purpose of this study is to fill these gaps and develop a diagnostic model that can identify different levels of local informatization. This study aims to evaluate the performance of informatization from a holistic perspective that encompasses providers, users, and services. First, the provider sector includes Information and Communications Technology (ICT)-related organizations, people, budgets, local informatization networks, and institutions from the perspective of informatization input or infrastructure. Second, the service sector consists of essential services and provisions provided by local governments for citizens and internal users, and the efforts to utilize and apply new technologies related to the Fourth Industrial Revolution from the perspective of informatization projects. Third, the user sector considers not only functional performance, such as the utilization rate related to local informatization, but also reaction, satisfaction, performance, and participation of citizens and civil servants as users. The index developed in this study has the following two purposes. First, it was applied to the evaluation of 245 local governments—17 regional and 228 basic local governments—in South Korea to determine the level of informatization of each local government. Second, the analysis of each sub-indicator can then be used to diagnose the problems of each local government's informatization policy and develop improvement measures. The development of the indicators in this study is as follows. First, the Delphi method was conducted with 18 participants, including experts, to ensure the validity of the indicators. Through this, the sub-indicators and indicator setting of four areas, including the supplier and infrastructure sectors, service and delivery system sectors, performance, and consumer sectors, and the overall indicators were verified. Second, the Analytic Hierarchy Process was conducted to verify the validity of the developed index model and synthesize individual indicators. This determined the importance of the substantial categories and sub-indicators of each significant category that were identified. The model was divided into three major categories and 11 middle categories, and the weights of the indicators were separately organized by regional and basic local governments.
{"title":"Development of an Intelligent Information Index Model for Local Government in South Korea","authors":"Wookjoon Sung, K. Hong, Y. Cho, H. Choi","doi":"10.1145/3396956.3396988","DOIUrl":"https://doi.org/10.1145/3396956.3396988","url":null,"abstract":"The purpose of this study is to develop a model to measure the level of informatization of local governments in South Korea. As digital technology advances, the policy environment is changing. However, advances in digital technology do not have the same effect on all local governments. Instead, the possibility of new gaps in different regions has raised a new problem depending on the level of digital technology acceptance and capabilities. However, objective methods of measuring local informatization levels are still insufficient. The purpose of this study is to fill these gaps and develop a diagnostic model that can identify different levels of local informatization. This study aims to evaluate the performance of informatization from a holistic perspective that encompasses providers, users, and services. First, the provider sector includes Information and Communications Technology (ICT)-related organizations, people, budgets, local informatization networks, and institutions from the perspective of informatization input or infrastructure. Second, the service sector consists of essential services and provisions provided by local governments for citizens and internal users, and the efforts to utilize and apply new technologies related to the Fourth Industrial Revolution from the perspective of informatization projects. Third, the user sector considers not only functional performance, such as the utilization rate related to local informatization, but also reaction, satisfaction, performance, and participation of citizens and civil servants as users. The index developed in this study has the following two purposes. First, it was applied to the evaluation of 245 local governments—17 regional and 228 basic local governments—in South Korea to determine the level of informatization of each local government. Second, the analysis of each sub-indicator can then be used to diagnose the problems of each local government's informatization policy and develop improvement measures. The development of the indicators in this study is as follows. First, the Delphi method was conducted with 18 participants, including experts, to ensure the validity of the indicators. Through this, the sub-indicators and indicator setting of four areas, including the supplier and infrastructure sectors, service and delivery system sectors, performance, and consumer sectors, and the overall indicators were verified. Second, the Analytic Hierarchy Process was conducted to verify the validity of the developed index model and synthesize individual indicators. This determined the importance of the substantial categories and sub-indicators of each significant category that were identified. The model was divided into three major categories and 11 middle categories, and the weights of the indicators were separately organized by regional and basic local governments.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115304595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This tutorial provides guidance on how to teach data science to non-technical students, especially for social science and humanities students. In this tutorial, I will share resources, strategies, and models for teaching data science to non-technical students. After the presentation and discussion, participants will conduct hands-on activities, including developing their own data science programs. Participates are recommended to bring information on faculty, student, and current courses from their institutions in preparation for the activities.
{"title":"Teaching Data Science to Social Sciences and Humanities Students","authors":"Loni Hagen","doi":"10.1145/3396956.3396968","DOIUrl":"https://doi.org/10.1145/3396956.3396968","url":null,"abstract":"This tutorial provides guidance on how to teach data science to non-technical students, especially for social science and humanities students. In this tutorial, I will share resources, strategies, and models for teaching data science to non-technical students. After the presentation and discussion, participants will conduct hands-on activities, including developing their own data science programs. Participates are recommended to bring information on faculty, student, and current courses from their institutions in preparation for the activities.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121653714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Experiments in Social Sciences are attracting the attention of researchers, but there are several questions that need careful analysis, namely regarding privacy and data protection. Using an ongoing experimental research design to be implemented in Portugal and South Korea, the aim of this workshop is to reflect on the challenges and limitations of this method focusing on its relevance in the e-government field, in the phenomenon of experimenter bias as well and in ethical implications and concerns.
{"title":"Discussing challenges and limitations of an experimental research design to test trust in local e-government","authors":"M. Lameiras","doi":"10.1145/3396956.3396996","DOIUrl":"https://doi.org/10.1145/3396956.3396996","url":null,"abstract":"Experiments in Social Sciences are attracting the attention of researchers, but there are several questions that need careful analysis, namely regarding privacy and data protection. Using an ongoing experimental research design to be implemented in Portugal and South Korea, the aim of this workshop is to reflect on the challenges and limitations of this method focusing on its relevance in the e-government field, in the phenomenon of experimenter bias as well and in ethical implications and concerns.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123936786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Australia, Denmark and the Republic of Korea are among the most connected countries in the world, with high-speed infrastructure widely available and with high rates of internet use by businesses and individuals alike. The three countries are also among the front-runners when it comes to the utilisation of Information Communication Technology (ICT) in the public sector and have all showed significant achievements related to the digital transformation of public services production and delivery. Although many factors may account for their successes, what is the role played by their strategic approach to governance and inter-governmental cooperation models? How have governance and multi-stakeholder coordination and cooperation approach influences the success of the digital transformation and boost innovations in each of the three cases? The initial findings of this paper support academic that the digital transformation of the public sector largely depends on the focus, governance and intergovernmental coordination and cooperation. Specifically in guiding the use of ICT in building an efficient and user-oriented whole-of-government ecosystem for public service production and delivery. The analysis finds that a strong governance model with clear roles and responsibilities of all institutions complement with formal cross-sectoral bodies for decision-making and ensuring inter-governmental coordination and cooperation are essential for successful digital transformation. High levels of inclusiveness on across all levels of government, society and end-user groups is seen as a positive factor in all three countries. As a result, the success rate of the implementation of their respective ICT/Digital/eGovernment strategies is high, resulting with successful development of the ICT infrastructure, roll-out of key enablers, interoperability systems, technical and legal standards that allowed them as global leaders to move towards real user-centric, integrated service production and delivery. However, to verify the findings, this paper also identifies a set of “leap-frogging” countries for further research.
{"title":"Digital transformation, governance and coordination models: A comparative study of Australia, Denmark and the Republic of Korea","authors":"M. M. Nielsen, Zoran Jordanoski","doi":"10.1145/3396956.3396987","DOIUrl":"https://doi.org/10.1145/3396956.3396987","url":null,"abstract":"Australia, Denmark and the Republic of Korea are among the most connected countries in the world, with high-speed infrastructure widely available and with high rates of internet use by businesses and individuals alike. The three countries are also among the front-runners when it comes to the utilisation of Information Communication Technology (ICT) in the public sector and have all showed significant achievements related to the digital transformation of public services production and delivery. Although many factors may account for their successes, what is the role played by their strategic approach to governance and inter-governmental cooperation models? How have governance and multi-stakeholder coordination and cooperation approach influences the success of the digital transformation and boost innovations in each of the three cases? The initial findings of this paper support academic that the digital transformation of the public sector largely depends on the focus, governance and intergovernmental coordination and cooperation. Specifically in guiding the use of ICT in building an efficient and user-oriented whole-of-government ecosystem for public service production and delivery. The analysis finds that a strong governance model with clear roles and responsibilities of all institutions complement with formal cross-sectoral bodies for decision-making and ensuring inter-governmental coordination and cooperation are essential for successful digital transformation. High levels of inclusiveness on across all levels of government, society and end-user groups is seen as a positive factor in all three countries. As a result, the success rate of the implementation of their respective ICT/Digital/eGovernment strategies is high, resulting with successful development of the ICT infrastructure, roll-out of key enablers, interoperability systems, technical and legal standards that allowed them as global leaders to move towards real user-centric, integrated service production and delivery. However, to verify the findings, this paper also identifies a set of “leap-frogging” countries for further research.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126208441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper provides a brief overview of how e-government benchmarks have evolved over time, why this has happened and what the consequences have been, with a particular focus on UNDESA's biennial e-government surveys. Such change is inevitable and indeed necessary as both technology and government change and the societal challenges they are applied to are in constant flux. Three sets of recommendations are made concerning next steps. First, it is recommended to significantly extend the focus of UNDESA to sub-national level and particularly to cities, including borrowing some concepts and approaches from smart city benchmarking, given that it is here that most (e)government services are both delivered and consumed. Second, there is a need to increase the focus of e-government benchmarking on the SDGs as a global set of policy goals and targets that are both universally standardized as well as being locally adaptable. Third, a number of recommendations are given concerning measurement issues that attempt to make it possible to address the first two recommendations, whilst still recognizing that there will always remain unresolved dilemmas and challenges, so it is not possible to completely future-prof, address all possible contextual variations nor all potential assessment aims.
{"title":"Local context, global benchmarks:: Recommendations for an adapted approach using the UN E-Government Development Index as an example","authors":"M. M. Nielsen, J. Millard","doi":"10.1145/3396956.3396969","DOIUrl":"https://doi.org/10.1145/3396956.3396969","url":null,"abstract":"This paper provides a brief overview of how e-government benchmarks have evolved over time, why this has happened and what the consequences have been, with a particular focus on UNDESA's biennial e-government surveys. Such change is inevitable and indeed necessary as both technology and government change and the societal challenges they are applied to are in constant flux. Three sets of recommendations are made concerning next steps. First, it is recommended to significantly extend the focus of UNDESA to sub-national level and particularly to cities, including borrowing some concepts and approaches from smart city benchmarking, given that it is here that most (e)government services are both delivered and consumed. Second, there is a need to increase the focus of e-government benchmarking on the SDGs as a global set of policy goals and targets that are both universally standardized as well as being locally adaptable. Third, a number of recommendations are given concerning measurement issues that attempt to make it possible to address the first two recommendations, whilst still recognizing that there will always remain unresolved dilemmas and challenges, so it is not possible to completely future-prof, address all possible contextual variations nor all potential assessment aims.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127464366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Evidence-based and policy-driven research brings additional challenges for researchers and there is still much to explore in terms of research methods and its applicability for institutions’ management and overall operations. Drawing on a concrete multi-method investigation developed for the Justice sector of an European country, the goal of this workshop is to share this experience and foster collective reflection and discussion on the added value and adequacy of scientific research for governments, with particular emphasis on the relationship between researchers and practitioners and policy makers as well as on the usefulness, impact and assessment of policy recommendations resulting from academic research.
{"title":"Evidence-based research for Intelligent Governments:: Lessons learned from the Justice system","authors":"M. Lameiras, Soumaya I. Ben Dhaou, D. Soares","doi":"10.1145/3396956.3396976","DOIUrl":"https://doi.org/10.1145/3396956.3396976","url":null,"abstract":"Evidence-based and policy-driven research brings additional challenges for researchers and there is still much to explore in terms of research methods and its applicability for institutions’ management and overall operations. Drawing on a concrete multi-method investigation developed for the Justice sector of an European country, the goal of this workshop is to share this experience and foster collective reflection and discussion on the added value and adequacy of scientific research for governments, with particular emphasis on the relationship between researchers and practitioners and policy makers as well as on the usefulness, impact and assessment of policy recommendations resulting from academic research.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130183923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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