Pub Date : 2019-02-14DOI: 10.1504/MEJM.2019.10015478
Farooq Anwar, Ishfaq Ahmed, M. Waqas, W. Ismail, T. Islam
Purpose: With the shift from manufacturing to services economies, the need of customer management has increased. The shift has also increased the role of frontline employees in managing their emotions, as they may directly influence customers' responses towards organisations' products and services. Based on this premise, this study values emotional labour and role of external prestige in predicting it. Furthermore, it also entails the investigation of organisational identification as mediator and perceived organisational support as moderator. Methodology/Design: This study is aimed at investigating the emotional labour and its explanatory mechanism, data was collected from 314 services employees through structured questionnaire. Sample was selected based on both random and referral sampling techniques, through questionnaire. Findings: Results empirically prove that external prestige of organisation influences employees' emotional responses, while organisational identification partially mediates the relation. And, perceptions of organisational support, influences the strength of relation between external prestige and organisational identification.
{"title":"Effects of external prestige on emotional labor: mediation by organizational identification and moderation by perceived organizational support","authors":"Farooq Anwar, Ishfaq Ahmed, M. Waqas, W. Ismail, T. Islam","doi":"10.1504/MEJM.2019.10015478","DOIUrl":"https://doi.org/10.1504/MEJM.2019.10015478","url":null,"abstract":"Purpose: With the shift from manufacturing to services economies, the need of customer management has increased. The shift has also increased the role of frontline employees in managing their emotions, as they may directly influence customers' responses towards organisations' products and services. Based on this premise, this study values emotional labour and role of external prestige in predicting it. Furthermore, it also entails the investigation of organisational identification as mediator and perceived organisational support as moderator. Methodology/Design: This study is aimed at investigating the emotional labour and its explanatory mechanism, data was collected from 314 services employees through structured questionnaire. Sample was selected based on both random and referral sampling techniques, through questionnaire. Findings: Results empirically prove that external prestige of organisation influences employees' emotional responses, while organisational identification partially mediates the relation. And, perceptions of organisational support, influences the strength of relation between external prestige and organisational identification.","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125410726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-18DOI: 10.1504/MEJM.2019.10018531
F. Nasr, Tang Zhen
This study aims to investigate the impact of IT efficiency (ITE) and communication effectiveness (CE) on effectiveness of crisis management (ECM), and the impact of (ITE) on (CE). Hence, we proposed a method based on a second generation structural equation (PLS-SEM) to measure data of 143 Staff in operations room of security sector institutions (SSI) in Yemen, helping to understand and recognise the importance of developing technology systems and activate communication in the face of crises at all stages. The results obtained showed, that ITE items have significant influence ranging 0.14-0.23 on CE. Additionally, ITE items have significant influence ranging 0.15-0.31 on ECM. Moreover, it was found that CE items have significant influence ranging 0.19-0.31 on ECM. This study explored the direct impact of ITE and CE on ECM and the impact of ITE on CE. Previous studies rarely tested the effects of functional, administrative and technical service quality, simultaneously.
{"title":"IT efficiency and communication effectiveness in crisis: evidence from security sector data in Yemen","authors":"F. Nasr, Tang Zhen","doi":"10.1504/MEJM.2019.10018531","DOIUrl":"https://doi.org/10.1504/MEJM.2019.10018531","url":null,"abstract":"This study aims to investigate the impact of IT efficiency (ITE) and communication effectiveness (CE) on effectiveness of crisis management (ECM), and the impact of (ITE) on (CE). Hence, we proposed a method based on a second generation structural equation (PLS-SEM) to measure data of 143 Staff in operations room of security sector institutions (SSI) in Yemen, helping to understand and recognise the importance of developing technology systems and activate communication in the face of crises at all stages. The results obtained showed, that ITE items have significant influence ranging 0.14-0.23 on CE. Additionally, ITE items have significant influence ranging 0.15-0.31 on ECM. Moreover, it was found that CE items have significant influence ranging 0.19-0.31 on ECM. This study explored the direct impact of ITE and CE on ECM and the impact of ITE on CE. Previous studies rarely tested the effects of functional, administrative and technical service quality, simultaneously.","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115081058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Employees' turnover is deemed as crucial issue within the organisations as it leads towards negative consequences. Previous studies almost ignored the prompt factors that can tackle the employees' turnover issue within knowledge intensive sector. Therefore, the purpose of this study is to examine the role of organisational socialisation tactics and task characteristics towards employees' turnover intentions by concentrating the mediating role of job embeddedness. Data have been collected through survey questionnaire method by applying simple random sampling technique. Confirmatory factor analysis (CFA) and structure equation modelling (SEM) techniques have been used for statistical analysis. Results divulged that Organisational Socialisation Tactics and task characteristics significantly and negatively related to employees' turnover intentions. Findings also revealed that job embeddedness significantly and partially mediates the relationship between Organisational Socialisation Tactics, task characteristics and turnover intentions. This study gives insight understanding regarding the crucial factors that leads to reduce turnover intentions.
{"title":"The role of organisational socialisation tactics and task characteristics toward turnover intentions: mediating role of job embeddedness","authors":"Sajjad Ahmad, Q. Nisar, Khuram Aziz, Sohail Younus","doi":"10.1504/MEJM.2019.10018533","DOIUrl":"https://doi.org/10.1504/MEJM.2019.10018533","url":null,"abstract":"Employees' turnover is deemed as crucial issue within the organisations as it leads towards negative consequences. Previous studies almost ignored the prompt factors that can tackle the employees' turnover issue within knowledge intensive sector. Therefore, the purpose of this study is to examine the role of organisational socialisation tactics and task characteristics towards employees' turnover intentions by concentrating the mediating role of job embeddedness. Data have been collected through survey questionnaire method by applying simple random sampling technique. Confirmatory factor analysis (CFA) and structure equation modelling (SEM) techniques have been used for statistical analysis. Results divulged that Organisational Socialisation Tactics and task characteristics significantly and negatively related to employees' turnover intentions. Findings also revealed that job embeddedness significantly and partially mediates the relationship between Organisational Socialisation Tactics, task characteristics and turnover intentions. This study gives insight understanding regarding the crucial factors that leads to reduce turnover intentions.","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127526626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-18DOI: 10.1504/MEJM.2019.10016558
Sanaz Dehmolaee, Yaghub Rashnavadi
Businesses from all industries need to monitor their environments and be strategically agile in their processes to be competitive in their respective industries. Strategic agility is defined as firm's strategic intent to achieve agile operations which are driven by the management emphasis on improving its time-based competitive advantage. In this paper, we aimed to understand the role of strategic agility in promoting organisational performance in their competition in the telecom industry. Six hypotheses were developed. By using questionnaires, data were gathered from interviewing 384 practitioners in the telecom industry. Statistical research software such as SPSS and LISREL were used to analyse the data. The results show that strategic agility positively influences technological capabilities and organisational innovation and these in turn positively influence competitive advantage of an organisation in the telecom industry. We find no statistical proof neither for positive influence of strategic agility on organisational learning nor organisational learning on competitive advantage.
{"title":"Strategic agility in telecom industry: the effective factors on competitive advantages","authors":"Sanaz Dehmolaee, Yaghub Rashnavadi","doi":"10.1504/MEJM.2019.10016558","DOIUrl":"https://doi.org/10.1504/MEJM.2019.10016558","url":null,"abstract":"Businesses from all industries need to monitor their environments and be strategically agile in their processes to be competitive in their respective industries. Strategic agility is defined as firm's strategic intent to achieve agile operations which are driven by the management emphasis on improving its time-based competitive advantage. In this paper, we aimed to understand the role of strategic agility in promoting organisational performance in their competition in the telecom industry. Six hypotheses were developed. By using questionnaires, data were gathered from interviewing 384 practitioners in the telecom industry. Statistical research software such as SPSS and LISREL were used to analyse the data. The results show that strategic agility positively influences technological capabilities and organisational innovation and these in turn positively influence competitive advantage of an organisation in the telecom industry. We find no statistical proof neither for positive influence of strategic agility on organisational learning nor organisational learning on competitive advantage.","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116047846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-18DOI: 10.1504/MEJM.2019.10018532
Toukabri Maher
Marketers have always been struggling for ways to heighten the consumers' confidence. The present study extends this perspective through an analysis of the confidence process occurring in a sales point. It hence aims at examining the effects of both emotions and hedonic constructs on confidence within the mediating role of implication. The conceptual model of this research integrates pleasure, activation, hedonic value and utilitarian value, and estimates the role of the mediator's involvement in the confidence process. A quantifiable survey involving 300 respondents from the Valley Mall in Saudi Arabia has been conducted to test the different hypotheses. Results have indicated that the Saudi consumer expresses confidence to the store through his immersion of atmospheric factors. Therefore, marketers should concentrate on emotions and implication as well as on objective effects in the store. Academicians, on their part, can extend the scope of this research by integrating other socio-psychological factors.
{"title":"The Saudi confidence process towards a store within objective and sensual antecedents","authors":"Toukabri Maher","doi":"10.1504/MEJM.2019.10018532","DOIUrl":"https://doi.org/10.1504/MEJM.2019.10018532","url":null,"abstract":"Marketers have always been struggling for ways to heighten the consumers' confidence. The present study extends this perspective through an analysis of the confidence process occurring in a sales point. It hence aims at examining the effects of both emotions and hedonic constructs on confidence within the mediating role of implication. The conceptual model of this research integrates pleasure, activation, hedonic value and utilitarian value, and estimates the role of the mediator's involvement in the confidence process. A quantifiable survey involving 300 respondents from the Valley Mall in Saudi Arabia has been conducted to test the different hypotheses. Results have indicated that the Saudi consumer expresses confidence to the store through his immersion of atmospheric factors. Therefore, marketers should concentrate on emotions and implication as well as on objective effects in the store. Academicians, on their part, can extend the scope of this research by integrating other socio-psychological factors.","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"2011 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114504332","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-18DOI: 10.1504/MEJM.2019.10018530
A. Walle
In the 19th century, Romantic Nationalism provided an alternative to rational visions and universal strategies for mankind. Doing so involved affirming that cultures are products of their heritage and that people are emotionally connected to them. As a result, alternative ways of life should not be forced upon people. By adapting Romantic Nationalism in order to analyse of tensions in the later years of the Ottoman Empire, a widely understood paradigm of cultural stability and change is applied to a crucial era in Middle Eastern history.
{"title":"Cultural tensions in the late Ottoman Empire: a romantic nationalism model","authors":"A. Walle","doi":"10.1504/MEJM.2019.10018530","DOIUrl":"https://doi.org/10.1504/MEJM.2019.10018530","url":null,"abstract":"In the 19th century, Romantic Nationalism provided an alternative to rational visions and universal strategies for mankind. Doing so involved affirming that cultures are products of their heritage and that people are emotionally connected to them. As a result, alternative ways of life should not be forced upon people. By adapting Romantic Nationalism in order to analyse of tensions in the later years of the Ottoman Empire, a widely understood paradigm of cultural stability and change is applied to a crucial era in Middle Eastern history.","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122469129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-18DOI: 10.1504/MEJM.2019.10018536
A. Alhroub, Ayham A. M. Jaaron
This paper analyses the readiness of agile project management (APM) implementation in software development companies in the context of Palestine; by assessing changes required for transforming projects into agile and challenges and risks involved in the transformation, in addition to exploring APM success factors. A case study methodology using mixed methods technique was adopted. Semi-structured interviews and questionnaire data from 67 different companies were used. Although data analysis shows that there is a high degree of implementation of APM practices, the results show that software development companies have a moderate level of ability to deal with challenges and risks of the APM processes. A managerial framework was developed to enhance software development companies' working in the context of a Middle East country to properly adopt the practices of APM. The framework identifies determinants of a successful APM process realisation that will help software development companies maintain a sustainable growth.
{"title":"Assessing agile project management practices: the case of Palestinian software development companies","authors":"A. Alhroub, Ayham A. M. Jaaron","doi":"10.1504/MEJM.2019.10018536","DOIUrl":"https://doi.org/10.1504/MEJM.2019.10018536","url":null,"abstract":"This paper analyses the readiness of agile project management (APM) implementation in software development companies in the context of Palestine; by assessing changes required for transforming projects into agile and challenges and risks involved in the transformation, in addition to exploring APM success factors. A case study methodology using mixed methods technique was adopted. Semi-structured interviews and questionnaire data from 67 different companies were used. Although data analysis shows that there is a high degree of implementation of APM practices, the results show that software development companies have a moderate level of ability to deal with challenges and risks of the APM processes. A managerial framework was developed to enhance software development companies' working in the context of a Middle East country to properly adopt the practices of APM. The framework identifies determinants of a successful APM process realisation that will help software development companies maintain a sustainable growth.","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116552103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1504/mejm.2020.10033635
Taylan Budur, Mersid Poturak
{"title":"Employee performance and customer loyalty: mediation effect of customer satisfaction","authors":"Taylan Budur, Mersid Poturak","doi":"10.1504/mejm.2020.10033635","DOIUrl":"https://doi.org/10.1504/mejm.2020.10033635","url":null,"abstract":"","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115280875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1504/MEJM.2021.10035845
R. Imran, Umara Noreen
{"title":"Impact of talent management practices on financial performance: evidence from GCC banking sector","authors":"R. Imran, Umara Noreen","doi":"10.1504/MEJM.2021.10035845","DOIUrl":"https://doi.org/10.1504/MEJM.2021.10035845","url":null,"abstract":"","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121125519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1504/MEJM.2021.10036659
Maliza Delima Kamarul Zaman, Y. Yusoff, Yusmazida Mohd Yusoff, Muhamad Khalil Omar
{"title":"Practice of business sustainability. Evidence from the Malaysian manufacturing sector","authors":"Maliza Delima Kamarul Zaman, Y. Yusoff, Yusmazida Mohd Yusoff, Muhamad Khalil Omar","doi":"10.1504/MEJM.2021.10036659","DOIUrl":"https://doi.org/10.1504/MEJM.2021.10036659","url":null,"abstract":"","PeriodicalId":123919,"journal":{"name":"Middle East J. of Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125061861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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