{"title":"Work for food and accommodation: negotiating socio-economic relationships in non-commercial work-exchange encounters.","authors":"Elisabeth Kosnik","doi":"10.1386/HOSP.4.3.275_1","DOIUrl":"https://doi.org/10.1386/HOSP.4.3.275_1","url":null,"abstract":"","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72768019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"(Un)conditional hospitality: the host experience of the Polynesian community in Auckland.","authors":"H. Schänzel, Monique Brocx, L. Sadaraka","doi":"10.1386/HOSP.4.2.135_1","DOIUrl":"https://doi.org/10.1386/HOSP.4.2.135_1","url":null,"abstract":"","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77924946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Hospitality as advocacy and vulnerability","authors":"C. Cockburn-Wootten, A. McIntosh, A. Phipps","doi":"10.1386/HOSP.4.2.111_2","DOIUrl":"https://doi.org/10.1386/HOSP.4.2.111_2","url":null,"abstract":"","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83319767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Crossing thresholds: Hospitality and professionalism in Aotearoa New Zealand social work","authors":"C. Cockburn-Wootten, J. Brewis","doi":"10.1386/HOSP.4.2.115_1","DOIUrl":"https://doi.org/10.1386/HOSP.4.2.115_1","url":null,"abstract":"","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82932670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The paper explores the production of a cinematic tourist industry connected to Scottish landscapes and heritage with the release of Disney-Pixar’s animated fairy-tale Brave (2012). It contends that the first ever planned synergy between a creative industry and the country whose traditions and landscapes allegedly inspired the former’s filmmaking resulted in what is termed ‘heritage entropy’. This state-backed nationalist reinstatement of Scottish identity as a naturalised ‘being in time’, ready to be marketed to global tourists, both drew upon and was inspired by (1) broadcast professional pilgrimages of the Scottish Brave artists and (2) the marketing of Brave holidays to Scotland as a family experience. To illustrate the digital and imagological-auditory nature of heritage entropy, which both naturalises communities and technologizes their merit so as to present them as ‘civilized’, examples are presented from the websites of Adventures Disney Tours, the industry’s marketing tourist body, and VisitScotland, the country’s tourist organisation.
{"title":"Heritage entropy and tourist pilgrimage in Brave's Scotland.","authors":"R. Tzanelli","doi":"10.1386/HOSP.4.2.155_1","DOIUrl":"https://doi.org/10.1386/HOSP.4.2.155_1","url":null,"abstract":"The paper explores the production of a cinematic tourist industry connected to Scottish landscapes and heritage with the release of Disney-Pixar’s animated fairy-tale Brave (2012). It contends that the first ever planned synergy between a creative industry and the country whose traditions and landscapes allegedly inspired the former’s filmmaking resulted in what is termed ‘heritage entropy’. This state-backed nationalist reinstatement of Scottish identity as a naturalised ‘being in time’, ready to be marketed to global tourists, both drew upon and was inspired by (1) broadcast professional pilgrimages of the Scottish Brave artists and (2) the marketing of Brave holidays to Scotland as a family experience. To illustrate the digital and imagological-auditory nature of heritage entropy, which both naturalises communities and technologizes their merit so as to present them as ‘civilized’, examples are presented from the websites of Adventures Disney Tours, the industry’s marketing tourist body, and VisitScotland, the country’s tourist organisation.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89582978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Referendum on Independence for Scotland, 18 September 2014, provides the context for this article. The Referendum is controversial. It focuses on the right of people to self-determination. The controversies of how a nation might constitute itself have been an important feature of wide-ranging grassroots discussions and political meetings since the date of the Referendum was announced and the White Paper: Scotland’s Future was published in November 2013. This article charts the controversies of who might be a member of a future nation, and what happens when decision-making occurs, in refugee and asylum determination cases, to exclude or to set aside humanitarian protection for political purposes. As such this article provides a note from present day controversies around hospitality and society and the way these terms are contested in national and community struggles for inclusion, protection and justice.
{"title":"Scotland’s future, hospitality and social healing","authors":"A. Phipps","doi":"10.1386/HOSP.4.2.179_7","DOIUrl":"https://doi.org/10.1386/HOSP.4.2.179_7","url":null,"abstract":"The Referendum on Independence for Scotland, 18 September 2014, provides the context for this article. The Referendum is controversial. It focuses on the right of people to self-determination. The controversies of how a nation might constitute itself have been an important feature of wide-ranging grassroots discussions and political meetings since the date of the Referendum was announced and the White Paper: Scotland’s Future was published in November 2013. This article charts the controversies of who might be a member of a future nation, and what happens when decision-making occurs, in refugee and asylum determination cases, to exclude or to set aside humanitarian protection for political purposes. As such this article provides a note from present day controversies around hospitality and society and the way these terms are contested in national and community struggles for inclusion, protection and justice.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75593638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The hospitalities of cities: between the agora and the fortress.","authors":"F. Chavez, J. Rest","doi":"10.1386/HOSP.4.1.31_1","DOIUrl":"https://doi.org/10.1386/HOSP.4.1.31_1","url":null,"abstract":"","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81912551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article highlights women room attendants' experiences of the consequences of distinction work in five five-star hotels located in the Gold Coast region of South East Queensland, Australia. Those consequences are demonstrations of deference, reification of lower social class standing and social ostracism. 'Distinction work' requires attendants to recognize the guest's superior class position as a key part of service interactions. An ontologically intertwined research stance was used with socialist feminism and critical theory epistemologies and a qualitative constructionist grounded theory methodology. Interviews were conducted with 46 room attendants working at five five-star hotels. This research contributes to hospitality literature by focusing on the influence of broader socio-economic hierarchies functioning within hotels, an arena not usually encompassed within hospitality studies. We argue that 'distinction work' involves a process wherein the causal aspects of demonstration of deference to guests during interactions, and the conditional aspects of the lower social standing of room attendants within the broader socio-economic arena, result in embedded ostracism. This article presents a new perspective on the low social value currently placed on room attendant employment.
{"title":"Distinction work and its consequences for women working as room attendants within five star hotels on the Gold Coast, Australia","authors":"S. Kensbock, G. Jennings, J. Bailey, A. Patiar","doi":"10.1386/HOSP.4.1.55_1","DOIUrl":"https://doi.org/10.1386/HOSP.4.1.55_1","url":null,"abstract":"This article highlights women room attendants' experiences of the consequences of distinction work in five five-star hotels located in the Gold Coast region of South East Queensland, Australia. Those consequences are demonstrations of deference, reification of lower social class standing and social ostracism. 'Distinction work' requires attendants to recognize the guest's superior class position as a key part of service interactions. An ontologically intertwined research stance was used with socialist feminism and critical theory epistemologies and a qualitative constructionist grounded theory methodology. Interviews were conducted with 46 room attendants working at five five-star hotels. This research contributes to hospitality literature by focusing on the influence of broader socio-economic hierarchies functioning within hotels, an arena not usually encompassed within hospitality studies. We argue that 'distinction work' involves a process wherein the causal aspects of demonstration of deference to guests during interactions, and the conditional aspects of the lower social standing of room attendants within the broader socio-economic arena, result in embedded ostracism. This article presents a new perspective on the low social value currently placed on room attendant employment.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81673668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Customizing new-age hospitality: an exploratory study of Sedona.","authors":"Jill Poulston, Tomas Pernecky","doi":"10.1386/HOSP.4.1.9_1","DOIUrl":"https://doi.org/10.1386/HOSP.4.1.9_1","url":null,"abstract":"","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78071940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper examines the complex relationship between hospitality and organisations. It is argued that a variety of organisational practices can be understood by considering how hospitality is mobilised and experienced by multiple stakeholders. The paper begins by synthesising existing conceptions of hospitality and outlining its different dimensions. It then goes on to examine how hospitality themes and related issues emerge in, and are thus relevant to, the study of organisations and management. The paper firstly considers how hospitality is extended to or oriented towards external stakeholders and thus mobilised as tactical or strategic enchantment. It is argued that hospitality can be used purposefully to establish power relations and invoke obligations both to conform to organisational norms and to reciprocate. Secondly, the paper considers how hospitality emerges within organisational practices and may be deployed by various stakeholders as an instrument of entrenchment to perpetuate existing norms and hierarchies. However, it is also suggested that practices of hospitality can create alternative organisational spaces and networks, and hospitable acts may thus help to reconfigure power relationships and become focal points of resistance. The paper concludes by reflecting upon emerging questions, challenges and potential avenues for further research and intervention.
{"title":"Hospitality and organizations: enchantment, entrenchment and reconfiguration.","authors":"P. Lugosi","doi":"10.1386/HOSP.4.1.75_7","DOIUrl":"https://doi.org/10.1386/HOSP.4.1.75_7","url":null,"abstract":"This paper examines the complex relationship between hospitality and organisations. It is argued that a variety of organisational practices can be understood by considering how hospitality is mobilised and experienced by multiple stakeholders. The paper begins by synthesising existing conceptions of hospitality and outlining its different dimensions. It then goes on to examine how hospitality themes and related issues emerge in, and are thus relevant to, the study of organisations and management. The paper firstly considers how hospitality is extended to or oriented towards external stakeholders and thus mobilised as tactical or strategic enchantment. It is argued that hospitality can be used purposefully to establish power relations and invoke obligations both to conform to organisational norms and to reciprocate. Secondly, the paper considers how hospitality emerges within organisational practices and may be deployed by various stakeholders as an instrument of entrenchment to perpetuate existing norms and hierarchies. However, it is also suggested that practices of hospitality can create alternative organisational spaces and networks, and hospitable acts may thus help to reconfigure power relationships and become focal points of resistance. The paper concludes by reflecting upon emerging questions, challenges and potential avenues for further research and intervention.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79439624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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