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Revisiting the change curve: A rigorous examination and three case studies prompting a re-evaluation of a timeless concept 重新审视变革曲线:严格审查和三个案例研究促使重新评估一个永恒的概念
IF 1.5 Q3 MANAGEMENT Pub Date : 2024-07-19 DOI: 10.3233/hsm-240051
Michael Hagemann, Sascha Cechlovsky
BACKGROUND: Numerous models of the so called ‘change curve’ exist, yet there is a paucity of scholarly inquiry regarding empirical substantiation, practical implementation, and general applicability. OBJECTIVE: This study explores the change curve, aiming to examine whether and how the various phases of the curve manifest in a business context, thus assessing their relevance, which represents a novel approach. METHODS: The analysis, employing a mixed-methods approach of qualitative and quantitative elements, is inductive and interpretative, focusing on exploring and understanding the complexity of the cases. Data collection of this exploratory research was conducted utilizing a multi-faceted approach that included online surveys, semi-structured interviews, on-site observations through Gemba Walks. RESULTS: A pivotal discovery arises from the validation of the four phases of the change curve. Irrespective of disparate project contexts, individuals manifest akin responses within their respective phases of the change curve, amenable to effective facilitation through judicious interventions. These interventions, derived and systematized from empirical case studies for the first time, underscore their potential utility in guiding individuals through the change process. CONCLUSIONS: The validation of the four phases and their pragmatic utility warrant further exploration in subsequent scholarly inquiries, aiming to ascertain their robustness across diverse organizational contexts.
背景:所谓 "变化曲线 "的模型有很多,但关于其经验证明、实际执行和普遍适用性的学术研究却很少。目的:本研究对变革曲线进行了探讨,旨在研究变革曲线的各个阶段是否以及如何在商业环境中体现出来,从而评估其相关性,这是一种新颖的方法。方法:采用定性与定量相结合的混合方法进行归纳和解释性分析,重点在于探索和理解案例的复杂性。这项探索性研究的数据收集采用了多方面的方法,包括在线调查、半结构式访谈、通过 "Gemba Walks "进行现场观察。结果:通过对变革曲线四个阶段的验证,我们发现了一个关键问题。无论项目背景如何不同,个人在变革曲线的各个阶段都会表现出相似的反应,可以通过明智的干预措施进行有效促进。这些干预措施是首次从实证案例研究中得出并系统化的,强调了它们在指导个人完成变革过程中的潜在作用。结论:这四个阶段的有效性及其实用性值得在后续的学术研究中进一步探索,以确定它们在不同组织环境中的稳健性。
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引用次数: 0
The influence of leadership on organizational performance through work-from-home outcomes under COVID-19 crisis in Thailand 泰国 COVID-19 危机下领导力通过在家工作成果对组织绩效的影响
IF 1.5 Q3 MANAGEMENT Pub Date : 2024-07-08 DOI: 10.3233/hsm-230223
T. Laohavichien, Chitawanphat Weerasai
BACKGROUND: It’s not uncommon for the work-from-home (WFH) trend to persist after the peak of the COVID-19 pandemic. Various factors contribute to this continuation, including technological advancements and the benefits of it. The results of this study suggest suitable leadership styles for WFH. OBJECTIVE: This research investigates transformational and transactional leadership on organizational performance through work-from-home outcomes during the COVID-19 crisis in Thailand. METHODS: The data was collected by questionnaire from 444 employees who work for companies registered on the Stock Exchange of Thailand and the Market for Alternative Investment. These employees may work full-time or part-time from home or in a hybrid work arrangement. Data analysis employed the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. RESULTS: The main findings of this study indicate that during the COVID-19 crisis, transformational leadership did not directly influence employees’ work-for-home outcomes and had no direct or indirect effect on organizational performance. Conversely, transactional leadership is positively direct on organizational performance and indirectly through work-from-home outcomes. CONCLUSIONS: The appropriate leadership style for the WFH environment during the COVID-19 pandemic is transactional leadership. This type of leader rewards employees for meeting expectations and imposes punishments for work that falls below the predetermined standard.
背景:在 COVID-19 大流行达到顶峰之后,在家工作(WFH)的趋势依然存在,这并不罕见。导致这种趋势持续存在的因素有很多,包括技术进步及其带来的好处。本研究的结果提出了适合 WFH 的领导风格。目的:本研究调查了在泰国 COVID-19 危机期间,变革型领导和交易型领导通过在家工作的结果对组织绩效的影响。方法:通过问卷调查的方式收集数据,调查对象为在泰国证券交易所和另类投资市场注册的公司的 444 名员工。这些员工可以全职或兼职在家工作,也可以采用混合工作安排。数据分析采用了偏最小二乘法结构方程模型(PLS-SEM)方法。结果:本研究的主要结果表明,在 COVID-19 危机期间,变革型领导并不直接影响员工在家工作的结果,对组织绩效也没有直接或间接的影响。相反,交易型领导对组织绩效有积极的直接影响,并通过工作成果间接影响组织绩效。结论:在 COVID-19 大流行期间,适合全职工作环境的领导风格是交易型领导。这种类型的领导者会奖励达到预期目标的员工,并对低于预定标准的工作实施惩罚。
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引用次数: 0
Effects of COVID-19 on accounting professionals’ job behaviors, focusing on the moderating effect of organizational communication COVID-19 对会计专业人员工作行为的影响,重点关注组织沟通的调节作用
IF 1.5 Q3 MANAGEMENT Pub Date : 2024-07-03 DOI: 10.3233/hsm-230109
Dena D. Breece, SiAhn Mehng, Daniel Parisian, Stephen Moore
BACKGROUND: The coronavirus disease (COVID-19) caused mandatory lockdowns across all organizations. Telework generated challenges in workflow due to limited organizational communication. OBJECTIVE: This study seeks to examine the impact of pre-, during, and post-COVID-19 on accounting professionals’ job behaviors and tests the moderating effect of organizational communication. Also, the study aims to provide implications for practitioners from the findings. METHODS: Survey data for accounting professionals working in North Carolina across COVID-19 time periods was collected to achieve a sample size of 333. Pairwise t-tests and hierarchical regression analyses were applied to test the hypotheses. RESULTS: The results suggest a statistically significant difference across certain time periods for job performance and turnover intentions but not job satisfaction. Furthermore, organizational communication moderates the relationship between post-COVID-19 and job performance and turnover intentions but not job satisfaction. CONCLUSIONS: Organizations should search for ways to enhance organizational communication to increase employee perceived job performance and decrease employee turnover intentions.
背景:冠状病毒疾病(COVID-19)导致所有组织强制关闭。由于组织沟通有限,远程工作给工作流程带来了挑战。目的:本研究旨在探讨 COVID-19 发生前、发生期间和发生后对会计专业人员工作行为的影响,并检验组织沟通的调节作用。此外,本研究还旨在从调查结果中为从业人员提供启示。方法:收集在北卡罗来纳州工作的会计专业人员在 COVID-19 期间的调查数据,样本量为 333 个。采用配对 t 检验和分层回归分析来检验假设。结果:结果表明,在某些时间段内,工作绩效和离职意向存在显著的统计学差异,但工作满意度不存在显著差异。此外,组织沟通调节了后 COVID-19 与工作绩效和离职意向之间的关系,但没有调节工作满意度。结论:组织应寻求加强组织沟通的方法,以提高员工的工作绩效感知并降低员工的离职意向。
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引用次数: 0
Construction and application of a core competitiveness evaluation index system for public health personnel training based on the CIPP model 基于CIPP模型的公共卫生人才培养核心竞争力评价指标体系的构建与应用
IF 1.5 Q3 MANAGEMENT Pub Date : 2024-07-01 DOI: 10.3233/hsm-230066
Ma Luo
BACKGROUND: With the change of human disease spectrum and the increase of public emergencies, the public’s demand for health services and health is gradually increasing and higher expectations are placed on public health personnel. OBJECTIVE: Research needs to establish a comprehensive system of evaluation indices for accurate assessment of the core competencies of public health personnel, to enhance their core competitiveness, and introduce novel approaches to evaluate talent development in the field of public health. METHODS: The study is based on the CIPP (Context Input Process Product) model and uses literature analysis, semi-structured interviews, and Delphi methods to construct an evaluation index system for the core competitiveness of public health talent cultivation. The entropy method is used to determine the weight of the model evaluation index. Finally, the improved Artistic Be Colony algorithm (ABC) is used to optimize the BP network, and apply it to evaluate the core competitiveness of public health talent cultivation. RESULTS: The improved BP network achieved the target accuracy within 11 iterations, with the optimal value observed after 16 iterations, producing an MSE (Mean Square Error) value of 10–13. The evaluation of the index system reported a 97% accuracy, and upon application to the university’s public health training programme, nearly 50% of students and teachers achieved core competitiveness quality scores above 90. CONCLUSIONS: The aforementioned method suggests that it can proficiently assess the fundamental competitiveness of training for public health personnel and offer guidance for future development in the domain of public health.
背景:随着人类疾病谱的变化和突发公共事件的增多,公众对卫生服务和健康的要求逐渐提高,对公共卫生人才提出了更高的要求。目的:研究需要建立一套完整的评价指标体系,以准确评估公共卫生人才的核心能力,提升其核心竞争力,并引入新颖的公共卫生领域人才发展评价方法。方法:本研究基于 CIPP(Context Input Process Product)模型,采用文献分析法、半结构式访谈法和德尔菲法构建公共卫生人才培养核心竞争力评价指标体系。采用熵值法确定模型评价指标的权重。最后,利用改进的Artistic Be Colony算法(ABC)对BP网络进行优化,并将其应用于公共卫生人才培养核心竞争力评价。结果:改进后的 BP 网络在 11 次迭代内达到了目标精度,在 16 次迭代后观察到了最优值,产生的 MSE(均方误差)值为 10-13。该指标体系的评估报告显示,其准确率达到 97%,在应用于该校的公共卫生人才培养计划后,近 50%的学生和教师的核心竞争力质量得分超过 90 分。结论:上述方法表明,它可以熟练地评估公共卫生人才培养的基本竞争力,并为公共卫生领域的未来发展提供指导。
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引用次数: 0
A Bibliometric Lens on the Future: How AI continues to transform education institutions 从文献计量学的角度看未来:人工智能如何继续改变教育机构
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2024-06-11 DOI: 10.3233/hsm-240005
Feda Yousef Jeries Easouh, Thelal Eqab Oweis, Hanada Ahmad Makahleh
BACKGROUND: This extensive analysis examines the changing environment of AI in education using 1,480 Web of Science research publications. The goal is to map the academic landscape, highlight significant topics, and identify notable authors, nations, and documents to enable future study in this expanding subject. OBJECTIVE: The study seeks to explore AI’s influence on education and identify patterns and insights that might inform future research. METHODS: Bibliometric and content analytics are used to carefully extract data from the Web of Science Core Collection. To ensure completeness and relevance, 1,480 peer-reviewed papers from 2008 to 2023 were selected. RESULTS: The study identified six research clusters: AI Ethics and Innovation, Teaching Systems, Learning Experiences, Education Performance Enhancement via AI, Sustainable Development Goals in Education, and AI, Big Data, and Education. With the help of 107 universities, 310 keywords, and 160 authors from 37 different countries, these clusters are thriving islands in their respective fields. IMPLICATIONS: This study helps researchers, educators, and policymakers explore the literature and identify prospective research areas. It allows stakeholders to lead AI in education towards a more inclusive and enlightened future.
背景:这篇广泛的分析报告利用 1,480 篇《科学网》(Web of Science)研究出版物对教育领域人工智能不断变化的环境进行了研究。目的是绘制学术图景,突出重要主题,识别著名作者、国家和文献,以便今后对这一不断扩展的主题进行研究。目标:本研究旨在探索人工智能对教育的影响,并找出可能为未来研究提供参考的模式和见解。方法:采用文献计量学和内容分析法从科学网核心藏书中仔细提取数据。为确保完整性和相关性,我们选取了 2008 年至 2023 年的 1,480 篇同行评审论文。结果:研究确定了六个研究集群:人工智能伦理与创新、教学系统、学习体验、通过人工智能提高教育绩效、教育中的可持续发展目标以及人工智能、大数据与教育。在来自 37 个不同国家的 107 所大学、310 个关键词和 160 位作者的帮助下,这些集群成为各自领域中蓬勃发展的 "孤岛"。意义:本研究有助于研究人员、教育工作者和政策制定者探索文献并确定前瞻性研究领域。它使利益相关者能够引领教育领域的人工智能走向更加包容和开明的未来。
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引用次数: 0
The double-edged sword of ambidextrous leadership for leaders themselves: A conservation of resources perspective 领导者自身的双刃剑:节约资源的视角
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2024-06-07 DOI: 10.3233/hsm-230197
Miaomiao Wang, Wenan Hu, Shuangshuang Chen
BACKGROUND: Many recent studies have proposed that leadership behaviors are attached to social exchange processes that influence not only their followers but also leaders themselves. Existing research has not adequately addressed how ambidextrous leadership affects the leaders themselves. OBJECTIVE: This study aims to investigate the extent to which ambidextrous leadership has benefits and costs for leaders’ work engagement. Additionally, it attempts to explore the moderating role of leaders’ emotional intelligence in the conceptual model. METHODS: Data were collected from a two-phase online survey of 153 managers in China. We tested our conceptual model using path analysis and bootstrapping methods based on Mplus. RESULTS: Results show that ambidextrous leadership is positively associated with leaders’ positive affect. Moreover, ambidextrous leadership has a positive indirect effect on leaders’ work engagement through positive affect. However, ambidextrous leadership also has devastating effects on leaders’ work engagement through ego depletion for leaders with low levels of emotional intelligence. CONCLUSIONS: Drawing on COR theory, we demonstrate that ambidextrous leadership can act as a double-edged sword for leaders. Specifically, ambidextrous leadership may cause different behavioral responses (promoting vs. inhibiting work engagement) via two distinct pathways (positive affect vs. ego depletion). Meanwhile, the extent to which this dark side appears depends on the characteristics of the manager. By integrating both the negative and positive sides of ambidextrous leadership, we hope the present paper sparks future research on the impact of leaders on themselves.
背景:最近的许多研究提出,领导行为与社会交换过程息息相关,不仅影响追随者,也影响领导者自身。现有的研究尚未充分探讨双向领导力如何影响领导者自身。目的:本研究旨在探讨双向领导力在多大程度上会对领导者的工作投入产生益处和代价。此外,本研究还试图探讨领导者的情商在概念模型中的调节作用。方法:我们分两个阶段对中国的 153 名管理人员进行了在线调查,并收集了相关数据。我们使用基于 Mplus 的路径分析和引导法测试了我们的概念模型。结果:结果显示,双向领导力与领导者的积极情感正相关。此外,双向领导力还通过积极情感对领导者的工作投入度产生了积极的间接影响。然而,对于情商水平较低的领导者来说,模糊领导力也会通过自我消耗对领导者的工作投入度产生破坏性影响。结论:借鉴 COR 理论,我们证明了左右逢源型领导力对领导者来说是一把双刃剑。具体来说,双面领导可能会通过两种不同的途径(积极情绪与自我消耗)引起不同的行为反应(促进工作投入与抑制工作投入)。同时,这种阴暗面出现的程度取决于管理者的特点。我们希望本论文能通过综合考虑 "双面领导力 "的消极和积极两面,引发未来关于领导者对自身影响的研究。
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引用次数: 0
Does work experience matter when training teachers to deal with school disengagement? 在培训教师处理辍学问题时,工作经验重要吗?
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2024-04-19 DOI: 10.3233/hsm-230184
Bordin Rassameethes, Kongkiti Phusavat, Z. Pastuszak
BACKGROUND: BACKGROUND: Traditionally, teachers with less work experience receive more training in non-academic areas such as school disengagement. This circumstance affects a school’s readiness when attempting to create a student-focused environment. Teachers need to have a consistent approach when dealing with disengaged students. OBJECTIVE: The study examines the relationship between work experience on the decision relating to in-service training needs to cope with school disengagement. This study focuses on the schools from Bangkok Metropolitan Administration. METHODS: The method consists of several steps. The first step is to identify a general set of non-academic training needs. The next step is to distribute the survey to teachers. Finally, statistical analysis is applied to examine the impacts from work experience. RESULTS: Based on the surveys completed by 147 teachers who are categorized into four work-experience groups. The findings show that work experience does not affect the decisions regarding training needs. Thus, younger as well as older teachers alike should be provided with similar training programs to deal disengaged students. CONCLUSIONS: Work experience should not be used as a criterion when selecting teachers when providing in-service training for non-academic areas. Consistent practice by teachers is needed when creating a student-focused environment.
背景:背景:传统上,工作经验较少的教师会接受更多非学术领域的培训,如学校辍学。这种情况影响了学校在尝试创建以学生为中心的环境时的准备程度。教师在处理脱离学校的学生时,需要采取一致的方法。目的:本研究探讨了工作经验与教师决定是否需要接受在职培训以应对学生辍学问题之间的关系。本研究的重点是曼谷市政府的学校。方法:该方法包括几个步骤。第一步是确定一系列非学术培训需求。其次是向教师发放调查问卷。最后,运用统计分析来研究工作经验的影响。结果:根据 147 名教师填写的调查问卷,他们被分为四个工作经验组。调查结果显示,工作经验并不影响培训需求的决策。因此,无论是年轻教师还是年长教师,都应接受类似的培训计划,以应对脱离课堂的学生。结论:在提供非学术领域的在职培训时,不应将工作经验作为选择教师的标准。在创造以学生为中心的环境时,教师需要坚持不懈地实践。
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引用次数: 0
The influence of employees’ regulatory focus on knowledge hiding behavior 员工的监管重点对知识隐藏行为的影响
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2024-04-08 DOI: 10.3233/hsm-230206
Yuheng Guo, Jie Li, Wangshuai Wang
BACKGROUND: Knowledge sharing is a prerequisite for organizational success, while knowledge hiding is often detrimental to organizational development. OBJECTIVE: Drawing upon regulatory focus theory and interactionism, this research aims to investigate how regulatory focus influences employees’ knowledge hiding and the moderating role of cooperative climate. METHODS: Data were collected through a time-lagged survey of 320 full-time employees enrolled in a professional training program at a Chinese university. Confirmatory factor analysis, descriptive analysis, hierarchical regression analyses, and bootstrap analysis were some of the analytical techniques used. RESULTS: The results indicate that promotion focus has a positive impact on knowledge hiding, whereas prevention focus is negative to knowledge hiding. Furthermore, cooperative climate moderates the influence of regulatory focus on knowledge hiding. CONCLUSIONS: This study contributes to our understanding of the important role of employees’ regulatory focus on knowledge hiding behavior in the workplace.
背景:知识共享是组织成功的先决条件,而知识隐藏往往不利于组织发展。目的:本研究借鉴监管焦点理论和互动论,旨在探讨监管焦点如何影响员工的知识隐藏行为,以及合作氛围的调节作用。方法:通过对中国某大学专业培训项目的 320 名全职员工进行时滞调查收集数据。使用了确认性因素分析、描述性分析、层次回归分析和引导分析等分析技术。结果:研究结果表明,晋升焦点对知识隐藏有积极影响,而预防焦点对知识隐藏有消极影响。此外,合作氛围调节了监管重点对知识隐藏的影响。结论:本研究有助于我们理解员工的监管重点对工作场所知识隐藏行为的重要作用。
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引用次数: 0
Uncovering SMEs’ knowledge management capability in innovation adoption and business performance: The moderating role of environmental turbulence 揭示中小企业在创新采用和经营绩效方面的知识管理能力:环境动荡的调节作用
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2024-04-08 DOI: 10.3233/hsm-230154
Muhamad Robith Alil Fahmi, Mohammad Iqbal, K. Raharjo
BACKGROUND: Knowledge serves as the foundation for SMEs to enhance capabilities in navigating turbulent environments. This study highlights that SMEs capability is a determinant in adopting innovations and business performance. OBJECTIVE: This study aims to uncover the capabilities of SMEs in relation to innovation adoption and business performance, with environmental turbulence acting as a moderating variable between innovation adoption and business performance. METHODS: This study employed an explanatory approach that established quantitative foundations. PLS-SEM was utilized as the statistical analysis approach to test the developed hypotheses. An offline survey was conducted using data collected from 159 SMEs in the creative economy sectors. RESULTS: The results reveal that knowledge management capability and dynamic capability significantly influence on innovation adoption. However, innovation capability has an insignificant effect on innovation adoption. Additionally, innovation adoption has a significant effect on business performance. Environmental turbulence, as a moderating variable between innovation adoption and business performance, demonstrates a weakening effect. Furthermore, this study also examines the mediating role of innovation adoption. CONCLUSIONS: The interplay of knowledge management capability, innovation adoption, and business performance enhances the optimal capabilities of SMEs to achieve competitive advantage. On the basis of the KBV, knowledge fortifies the potential capacities, thereby fostering unique capabilities.
背景:知识是中小企业在动荡环境中提高能力的基础。本研究强调,中小企业的能力是采用创新和业务绩效的决定因素。目标:本研究旨在揭示中小企业采用创新和业务绩效的相关能力,而环境动荡则是采用创新和业务绩效之间的调节变量。方法:本研究采用解释性方法,建立了定量基础。采用 PLS-SEM 作为统计分析方法来检验提出的假设。利用从创意经济领域的 159 家中小企业收集到的数据进行了离线调查。结果:研究结果表明,知识管理能力和动态能力对创新采用有显著影响。但是,创新能力对创新采用的影响不明显。此外,创新采用对企业绩效也有显著影响。环境动荡作为创新采用与企业绩效之间的调节变量,其影响有所减弱。此外,本研究还探讨了创新采用的中介作用。结论:知识管理能力、创新采用和经营绩效的相互作用增强了中小企业实现竞争优势的最佳能力。在 KBV 的基础上,知识强化了潜在能力,从而培养了独特的能力。
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引用次数: 0
Women’s economic underdevelopment in Pakistan: The intersection of gender and female labour force participation 巴基斯坦妇女的经济欠发达状况:性别与女性劳动力参与的交集
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2024-04-06 DOI: 10.3233/hsm-240002
Huma Maqsood, Nor Fatimah Che Sulaiman, S. Muhamad, Nor Aizal Akmal Binti Rohaizad
BACKGROUND: Women’s low economic participation in Pakistan and even lower in the formal sector is a perpetual phenomenon leading to their underdevelopment, which has microeconomic and macroeconomic implications. Therefore, the purpose of this study is to investigate the nature of women’s work and the intersection of their non-market and market activities at micro, meso, and macro levels which influences women’s chances and choices of decent economic participation. OBJECTIVE: This study aims to investigate the interdependence of women’s market and non-market work to explore how gender intersects with their economic autonomy. METHODS: Using qualitative approach, in-depth interviews of 30 purposely selected respondents from the informal sector were thematically analysed. RESULTS: Results indicated that the interdependence of women’s non-market and market work is the outcome of the gendered dichotomy that creates work-life conflict to create women’s economic dependence and male hegemony. Moreover, although a common phenomenon, women from underprivileged backgrounds are more likely to bear the brunt of systemic deprivation leading to economic underdevelopment. CONCLUSIONS: Pakistan’s inherently masculinised society and economy mutually benefit from women’s unpaid and informal work. Facilitated through gender norms, the patriarchal social ideology and the capitalist economic system collaborate to exploit women and their work in both domains.
背景:巴基斯坦妇女的经济参与度低,在正规部门的参与度更低,这是一个长期存在的现 象,导致妇女发展不足,并对微观经济和宏观经济产生影响。因此,本研究的目的是调查妇女的工作性质,以及她们在微观、中观和宏观层面的非市场活动与市场活动之间的交集,这对妇女体面参与经济活动的机会和选择产生了影响。目标:本研究旨在调查妇女的市场工作和非市场工作之间的相互依存关系,以探讨性别 问题如何与妇女的经济自主权相互交织。方法:采用定性方法,对从非正规经济部门特意挑选的 30 名受访者进行了深入访谈,并对访谈内容进行了专题分析。结果:结果表明,妇女的非市场工作和市场工作相互依存,是性别二元对立的结果,这种二元对立造成了工作与生活的冲突,造成了妇女的经济依赖和男性霸权。此外,尽管这是一个普遍现象,但来自贫困背景的妇女更有可能首当其冲地受到导致经济不发达的系统性剥夺。结论:巴基斯坦固有的大男子主义社会和经济相互受益于妇女的无偿和非正式工作。在性别规范的推动下,父权制社会意识形态和资本主义经济体系共同剥削妇女及其在这两个领域的工作。
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引用次数: 0
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Human systems management
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