BACKGROUND: We only believe the components of our study, namely: the subject (the organizational configuration), the circumstance (COVID-19), and the context (Tunisia) together constitute the originality of our research. Indeed, to our knowledge, no study has been carried out so far on the typical configurations for managing the COVID-19 crisis in a Tunisian context. We think, therefore, that we are the first to do so. OBJECTIVE: In a context of the COVID-19 pandemic crisis which is currently affecting our planet and which has had a huge impact on all levels (health, economic and social), our research seeks make a further contribution to the study of organizational configurations or archetypes in the field of crisis management. More specifically, our research principally aims, on the one hand, to describe the forms taken by organizations when they are facing a crisis of great magnitude such as - the COVID-19 crisis - and on the other hand, to identify a taxonomy making it possible to highlight the recurring axes of action on which the actors rely to manage a crisis. METHODS: Our methodological framework is based on the phenomenological paradigm in the human sciences which integrates the meaning given by man to the world around him [1] and which takes into account the subjectivity of the actors. Our positioning in favor of the phenomenological paradigm leads to the adoption of a qualitative research method. At this level, we carried out twenty-four semi-structured interviews in twenty Tunisian companies that were able to resist during the pandemic COVID-19 crisis and have managed to last at least until the present day. RESULTS: We identified three archetypes on the basis of five organizational factors that we inspired from the onion model of [2] and qualified it as configuration “determinants”, namely: strategy, structure, culture, leadership, and people. These archetypes are: the humanist communitarian, the perfectionist mobilizer, and the incrementalist pragmatic. CONCLUSIONS: We therefore believe that our research has enriched the configurational perspective by defining archetypes capable of managing a major crisis such as the COVID-19 crisis. The archetypes thus identified in our study may constitute typical models to be followed by companies wishing to resist the health crisis that is not yet over and whose repercussions can last for a long time.
{"title":"Organizational configurations in a crisis context: what archetypes in times of COVID-19 crisis?","authors":"Bechir Mokline","doi":"10.3233/hsm-211581","DOIUrl":"https://doi.org/10.3233/hsm-211581","url":null,"abstract":"BACKGROUND: We only believe the components of our study, namely: the subject (the organizational configuration), the circumstance (COVID-19), and the context (Tunisia) together constitute the originality of our research. Indeed, to our knowledge, no study has been carried out so far on the typical configurations for managing the COVID-19 crisis in a Tunisian context. We think, therefore, that we are the first to do so. OBJECTIVE: In a context of the COVID-19 pandemic crisis which is currently affecting our planet and which has had a huge impact on all levels (health, economic and social), our research seeks make a further contribution to the study of organizational configurations or archetypes in the field of crisis management. More specifically, our research principally aims, on the one hand, to describe the forms taken by organizations when they are facing a crisis of great magnitude such as - the COVID-19 crisis - and on the other hand, to identify a taxonomy making it possible to highlight the recurring axes of action on which the actors rely to manage a crisis. METHODS: Our methodological framework is based on the phenomenological paradigm in the human sciences which integrates the meaning given by man to the world around him [1] and which takes into account the subjectivity of the actors. Our positioning in favor of the phenomenological paradigm leads to the adoption of a qualitative research method. At this level, we carried out twenty-four semi-structured interviews in twenty Tunisian companies that were able to resist during the pandemic COVID-19 crisis and have managed to last at least until the present day. RESULTS: We identified three archetypes on the basis of five organizational factors that we inspired from the onion model of [2] and qualified it as configuration “determinants”, namely: strategy, structure, culture, leadership, and people. These archetypes are: the humanist communitarian, the perfectionist mobilizer, and the incrementalist pragmatic. CONCLUSIONS: We therefore believe that our research has enriched the configurational perspective by defining archetypes capable of managing a major crisis such as the COVID-19 crisis. The archetypes thus identified in our study may constitute typical models to be followed by companies wishing to resist the health crisis that is not yet over and whose repercussions can last for a long time.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42093264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anita Trnavcevic, Roberto Biloslavo, Tine Bertoncel, Carlo Bagnoli, A. Janeš, B. McKenna, Çağri Bulut
BACKGROUND: In the last 15 years, theoretical discussions, and empirical research on the domain of business models have grown significantly. Different authors understand and focus on either constituencies of business models or narratives. The question remains what the predictive value of business model is. OBJECTIVES: The purpose of this interdisciplinary conceptual paper is to investigate and discuss business models as scientific models. METHODS: This article is conceptual, although previous studies on business models enrich this discussion. RESULTS: A narrative perspective on business models shows that they also have a predictive value that is expressed through language not in numbers, maps, and diagrams. The process of reflexivity that is contextualised and bounded in the form of a narrative lies at the centre of designing and changing the business model. The article provides substantial discussion on business models as scientific models, and their predictive power. These concepts have not been deeply discussed yet. CONCLUSIONS: An argument is provided to support the proposition that business models can be considered as scientific models that is, however, embedded in specific organizational, cultural, and technological contexts. Future research needs to be directed towards the empirical analysis of narratives in companies.
{"title":"Business models as scientific models: The question of perspective?","authors":"Anita Trnavcevic, Roberto Biloslavo, Tine Bertoncel, Carlo Bagnoli, A. Janeš, B. McKenna, Çağri Bulut","doi":"10.3233/hsm-220036","DOIUrl":"https://doi.org/10.3233/hsm-220036","url":null,"abstract":"BACKGROUND: In the last 15 years, theoretical discussions, and empirical research on the domain of business models have grown significantly. Different authors understand and focus on either constituencies of business models or narratives. The question remains what the predictive value of business model is. OBJECTIVES: The purpose of this interdisciplinary conceptual paper is to investigate and discuss business models as scientific models. METHODS: This article is conceptual, although previous studies on business models enrich this discussion. RESULTS: A narrative perspective on business models shows that they also have a predictive value that is expressed through language not in numbers, maps, and diagrams. The process of reflexivity that is contextualised and bounded in the form of a narrative lies at the centre of designing and changing the business model. The article provides substantial discussion on business models as scientific models, and their predictive power. These concepts have not been deeply discussed yet. CONCLUSIONS: An argument is provided to support the proposition that business models can be considered as scientific models that is, however, embedded in specific organizational, cultural, and technological contexts. Future research needs to be directed towards the empirical analysis of narratives in companies.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42772745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nisa James, Swetha Loganathan, R. Nathan, Vijay Victor, Poh Kiat Ng
BACKGROUND: The selection of students at academic institutions has been a challenging affair given multiple criteria that need to be considered by the institution. Additionally, multiple evaluators and decision makers are involved in the student selection process, rendering it inconsistent. The complexity and subjectiveness in such decisions making requires new and innovative approach in order to be more systematic and transparent. OBJECTIVE: This paper presents an innovative methodology for student selection for admission into an Institute of Higher Learning (IHL) using Fuzzy Analytical Hierarchy Process (FAHP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). Drawing on the success of using these methods in other fields, this study applies the technique and principles on student selection process. METHOD: Fuzzy Analytical Hierarchy Process (FAHP) is used in determining the weights of the criteria by the decision makers which avoids the vagueness and inconsistencies in decision making process and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method ranks finds out the best alternative solution for student selection by calculating the relative closeness from the positive ideal solution. RESULTS AND CONCLUSION: This research finds using the hybrid method is effective in student selection for IHL and makes the process efficient and bias-free. This method can be applied to various fields and uses where multi-criteria decision making is involved.
{"title":"Integrated fuzzy AHP and TOPSIS as innovative student selection methodology at institutions of higher learning","authors":"Nisa James, Swetha Loganathan, R. Nathan, Vijay Victor, Poh Kiat Ng","doi":"10.3233/hsm-220046","DOIUrl":"https://doi.org/10.3233/hsm-220046","url":null,"abstract":"BACKGROUND: The selection of students at academic institutions has been a challenging affair given multiple criteria that need to be considered by the institution. Additionally, multiple evaluators and decision makers are involved in the student selection process, rendering it inconsistent. The complexity and subjectiveness in such decisions making requires new and innovative approach in order to be more systematic and transparent. OBJECTIVE: This paper presents an innovative methodology for student selection for admission into an Institute of Higher Learning (IHL) using Fuzzy Analytical Hierarchy Process (FAHP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). Drawing on the success of using these methods in other fields, this study applies the technique and principles on student selection process. METHOD: Fuzzy Analytical Hierarchy Process (FAHP) is used in determining the weights of the criteria by the decision makers which avoids the vagueness and inconsistencies in decision making process and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method ranks finds out the best alternative solution for student selection by calculating the relative closeness from the positive ideal solution. RESULTS AND CONCLUSION: This research finds using the hybrid method is effective in student selection for IHL and makes the process efficient and bias-free. This method can be applied to various fields and uses where multi-criteria decision making is involved.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49498596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
BACKGROUND: While studies have investigated relationships among learning motivation, social presence, and cognitive presence, there appear to be no studies on the inclusion of industry talks and the theory of inventive problem-solving (TRIZ) in strengthening engineering students’ learning motivation, social presence, and cognitive presence within a blended learning setting. OBJECTIVE: This study investigated the influence of industry talks and TRIZ on learning motivation, social presence, and cognitive presence in a blended learning environment. METHODS: Data samples were obtained from 98 engineering students in a blended learning course and analysed using Spearman’s correlation test, regression, ANOVA, and t-test. RESULTS: Findings suggested that TRIZ and industry talks strongly, positively, and significantly correlated with learning motivation, social presence, and cognitive presence. A well-rounded learning experience compounded of TRIZ and industry talks significantly affected learning motivation, social presence, and cognitive presence, thereby enhancing students’ programme outcome (PO) achievement. CONCLUSIONS: These findings can be attributed to the students’ independent learning capabilities with TRIZ and industry talks. Analogically, embracing TRIZ and industry talks helps turn blended learning into a “sweet instead of bitter pill to swallow” for engineering students in the face of the COVID-19 pandemic.
{"title":"Blending a sweet pill to swallow with TRIZ and industry talks for enhanced learning during the COVID-19 pandemic","authors":"P. Ng, V. Koo, Y. J. Ng, J. Yeow","doi":"10.3233/hsm-220080","DOIUrl":"https://doi.org/10.3233/hsm-220080","url":null,"abstract":"BACKGROUND: While studies have investigated relationships among learning motivation, social presence, and cognitive presence, there appear to be no studies on the inclusion of industry talks and the theory of inventive problem-solving (TRIZ) in strengthening engineering students’ learning motivation, social presence, and cognitive presence within a blended learning setting. OBJECTIVE: This study investigated the influence of industry talks and TRIZ on learning motivation, social presence, and cognitive presence in a blended learning environment. METHODS: Data samples were obtained from 98 engineering students in a blended learning course and analysed using Spearman’s correlation test, regression, ANOVA, and t-test. RESULTS: Findings suggested that TRIZ and industry talks strongly, positively, and significantly correlated with learning motivation, social presence, and cognitive presence. A well-rounded learning experience compounded of TRIZ and industry talks significantly affected learning motivation, social presence, and cognitive presence, thereby enhancing students’ programme outcome (PO) achievement. CONCLUSIONS: These findings can be attributed to the students’ independent learning capabilities with TRIZ and industry talks. Analogically, embracing TRIZ and industry talks helps turn blended learning into a “sweet instead of bitter pill to swallow” for engineering students in the face of the COVID-19 pandemic.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41529167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
BACKGROUND: As a result of the Covid-19 pandemic, educational institutions have shifted to electronic education at the global level, after face-to-face education was common in most countries of the world. From this aspect, assessing students’ satisfaction with the platforms used in e-learning is very important. In this study, students’ satisfaction with Microsoft Teams was measured, as it is one of the most important programs used in the educational process in various educational institutions. OBJECTIVE: This study uses five variables from the UTAUT2 model namely; performance expectancy, effort expectancy, facilitating conditions, social influence, price value, as well as two new variables which include student satisfaction, and flexibility to study the learning satisfaction with Microsoft Teams. METHODS: 520 questionnaires were distributed to Yarmouk and Ajloun National Universities students to collect the required data, and the data was analyzed using Smart PLS. RESULTS: The results showed that performance expectancy, effort expectancy, social influence, price value, facilitating conditions, student confidence, and flexibility are important indicators of satisfaction with Microsoft Teams. CONCLUSIONS: This study adds to the body of knowledge by building a conceptual model capable of effectively predicting student satisfaction with the Microsoft Teams platform. It concluded that the expected benefit from using Microsoft Teams will increase student satisfaction.
{"title":"Measuring student satisfaction of Microsoft teams as an online learning platform in Jordan: An application of UTAUT2 model","authors":"Malik Khlaif Gharaibeh","doi":"10.3233/hsm-220032","DOIUrl":"https://doi.org/10.3233/hsm-220032","url":null,"abstract":"BACKGROUND: As a result of the Covid-19 pandemic, educational institutions have shifted to electronic education at the global level, after face-to-face education was common in most countries of the world. From this aspect, assessing students’ satisfaction with the platforms used in e-learning is very important. In this study, students’ satisfaction with Microsoft Teams was measured, as it is one of the most important programs used in the educational process in various educational institutions. OBJECTIVE: This study uses five variables from the UTAUT2 model namely; performance expectancy, effort expectancy, facilitating conditions, social influence, price value, as well as two new variables which include student satisfaction, and flexibility to study the learning satisfaction with Microsoft Teams. METHODS: 520 questionnaires were distributed to Yarmouk and Ajloun National Universities students to collect the required data, and the data was analyzed using Smart PLS. RESULTS: The results showed that performance expectancy, effort expectancy, social influence, price value, facilitating conditions, student confidence, and flexibility are important indicators of satisfaction with Microsoft Teams. CONCLUSIONS: This study adds to the body of knowledge by building a conceptual model capable of effectively predicting student satisfaction with the Microsoft Teams platform. It concluded that the expected benefit from using Microsoft Teams will increase student satisfaction.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49653447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
BACKGROUND: Several theories have developed instruments for assessing the acceptance of using technologies. This work is a continuation of the unified theory of acceptance and use of technology (UTAUT) research for the review of the factors affecting the acceptance of digital social networks (DSN) among Tunisian students. OBJECTIVE: We aim to bring a better understanding of technology use in the educational context. More specifically, we investigate the determinants of digital social network (DSN) acceptance by Tunisian students and the effects of this acceptance on students’outcomes in the presence of social isolation as a mediating variable and fear of COVID-19 to ensure the continuity of university pedagogy. METHOD: We used the survey method, sampling stutents (N = 100) during the COVID-19 pandemic to test this model. For the data analysis, this study employed structural equation modeling through the Partial Least Squares Structural Equation Modeling (PLS-SEM) and condition process modeling. RESULTS: The research found that Social Influence (SI); Effort Expectancy (EE), Facilitating Conditions (FC), and Performance Expectancy (PE) have a significant and affirmative effect on the behavioral intention (BI) and influence of behavioral intention on digital social network (DSN) user behavior in learning (UBL). Furthermore, Social Isolation (SIS) as a mediating variable and fear of COVID-19 (FOC) has a significant effect between dimensions of adjusted unified theory of acceptance and use of technology (UTAUT) model and behavioural intention of learning by digital social network (DSN) applications. CONCLUSION: The new adjusted conceptual model is a significant contribution to the current knowledge, which will enhance the dimensions of the actual unified theory of acceptance and use of technology (UTAUT) model. Moreover, the findings have significant implications for educators and decision-makers involved in designing learning through digital social network (DSN) applications for implementation in universities.
{"title":"Factors affecting social network use by students in Tunisia","authors":"Hanen Khanchel","doi":"10.3233/hsm-220017","DOIUrl":"https://doi.org/10.3233/hsm-220017","url":null,"abstract":"BACKGROUND: Several theories have developed instruments for assessing the acceptance of using technologies. This work is a continuation of the unified theory of acceptance and use of technology (UTAUT) research for the review of the factors affecting the acceptance of digital social networks (DSN) among Tunisian students. OBJECTIVE: We aim to bring a better understanding of technology use in the educational context. More specifically, we investigate the determinants of digital social network (DSN) acceptance by Tunisian students and the effects of this acceptance on students’outcomes in the presence of social isolation as a mediating variable and fear of COVID-19 to ensure the continuity of university pedagogy. METHOD: We used the survey method, sampling stutents (N = 100) during the COVID-19 pandemic to test this model. For the data analysis, this study employed structural equation modeling through the Partial Least Squares Structural Equation Modeling (PLS-SEM) and condition process modeling. RESULTS: The research found that Social Influence (SI); Effort Expectancy (EE), Facilitating Conditions (FC), and Performance Expectancy (PE) have a significant and affirmative effect on the behavioral intention (BI) and influence of behavioral intention on digital social network (DSN) user behavior in learning (UBL). Furthermore, Social Isolation (SIS) as a mediating variable and fear of COVID-19 (FOC) has a significant effect between dimensions of adjusted unified theory of acceptance and use of technology (UTAUT) model and behavioural intention of learning by digital social network (DSN) applications. CONCLUSION: The new adjusted conceptual model is a significant contribution to the current knowledge, which will enhance the dimensions of the actual unified theory of acceptance and use of technology (UTAUT) model. Moreover, the findings have significant implications for educators and decision-makers involved in designing learning through digital social network (DSN) applications for implementation in universities.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45596128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
BACKGROUND: The increase of technological complexity at the workplace has encouraged researchers to pay more attention to the stress employees experience while constantly learning and adapting to new technologies. This study considers employee silence as a passive coping strategy in response to technological complexity. OBJECTIVE: This study examines whether self-efficacy mediates the effect of technological complexity on employee silence (i.e., quiescence and acquiescence) and whether social support interacts with technological complexity to influence self-efficacy and thereby employee silence. METHODS: Using a web-based survey, the data were collected from 206 full-time employees working in different sectors in France. RESULTS: Results indicate that technological complexity is positively associated with employee silence (i.e., quiescence and acquiescence silence) and that self-efficacy mediates the effect of technological complexity on employee silence. However, the effects of technological complexity are less pronounced when individuals have access to a large pool of social support. CONCLUSION: Managers are encouraged to introduce HR policies that motivate employees to speak up about the use of complex technology at the workplace by leveraging different social support programs.
{"title":"Technological complexity and employee silence: The buffering role of social support","authors":"Martijn Jungst","doi":"10.3233/hsm-220006","DOIUrl":"https://doi.org/10.3233/hsm-220006","url":null,"abstract":"BACKGROUND: The increase of technological complexity at the workplace has encouraged researchers to pay more attention to the stress employees experience while constantly learning and adapting to new technologies. This study considers employee silence as a passive coping strategy in response to technological complexity. OBJECTIVE: This study examines whether self-efficacy mediates the effect of technological complexity on employee silence (i.e., quiescence and acquiescence) and whether social support interacts with technological complexity to influence self-efficacy and thereby employee silence. METHODS: Using a web-based survey, the data were collected from 206 full-time employees working in different sectors in France. RESULTS: Results indicate that technological complexity is positively associated with employee silence (i.e., quiescence and acquiescence silence) and that self-efficacy mediates the effect of technological complexity on employee silence. However, the effects of technological complexity are less pronounced when individuals have access to a large pool of social support. CONCLUSION: Managers are encouraged to introduce HR policies that motivate employees to speak up about the use of complex technology at the workplace by leveraging different social support programs.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47970891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kassem Jibril, A. Safari, A. Shahin, Mahmoud Hamdan
PURPOSE: This study aims to bridge the literature gap and provide a comprehensive and clear vision of managing Human Capital risk through an easy-to-apply risk management methodology. In addition, to provide an integrated process to manage Human Capital risks. METHODOLOGY: This paper conducted a mixed-method approach; risks were gathered by analyzing 14 semi-structured interviews with corporate leaders and HR expertise in 14 ICT companies in Isfahan. In the quantitative phase, variables were assessed by two methods; FMEA and Fuzzy analysis in 14 companies. FINDINGS: Results show that despite realizing the importance of human capital in achieving goals and competitiveness, companies are not ready to mitigate the Human Capital risks. Detected Risks are divided into behavioural and attitudinal risks. The Employees’ demotivation, Leaving work after receiving the required training, and Lack of commitment to the delivery time or quality are the most urgent risks that should be mitigated as prior in the ICT companies in Isfahan. ORIGINALITY: This paper is one of the few studies that holistically dealt with Human Capital risks by providing practical and managerial strategies and recommendations to mitigate the risk exposure. This paper is also one of the leading studies in introducing the FMEA method in measuring this type of risk.
{"title":"Risk-based human capital management in the ICT companies in Isfahan: A mixed-method approach","authors":"Kassem Jibril, A. Safari, A. Shahin, Mahmoud Hamdan","doi":"10.3233/hsm-211597","DOIUrl":"https://doi.org/10.3233/hsm-211597","url":null,"abstract":"PURPOSE: This study aims to bridge the literature gap and provide a comprehensive and clear vision of managing Human Capital risk through an easy-to-apply risk management methodology. In addition, to provide an integrated process to manage Human Capital risks. METHODOLOGY: This paper conducted a mixed-method approach; risks were gathered by analyzing 14 semi-structured interviews with corporate leaders and HR expertise in 14 ICT companies in Isfahan. In the quantitative phase, variables were assessed by two methods; FMEA and Fuzzy analysis in 14 companies. FINDINGS: Results show that despite realizing the importance of human capital in achieving goals and competitiveness, companies are not ready to mitigate the Human Capital risks. Detected Risks are divided into behavioural and attitudinal risks. The Employees’ demotivation, Leaving work after receiving the required training, and Lack of commitment to the delivery time or quality are the most urgent risks that should be mitigated as prior in the ICT companies in Isfahan. ORIGINALITY: This paper is one of the few studies that holistically dealt with Human Capital risks by providing practical and managerial strategies and recommendations to mitigate the risk exposure. This paper is also one of the leading studies in introducing the FMEA method in measuring this type of risk.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45175979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abdul Waheed, Faisal Shehzad, Farrah Arif, Anjam Aziz Abbas, Zahid Mehmood, Muhammad Usman
BACKGROUND: COVID-19 is an ongoing virus disease also recognized as a coronavirus pandemic that propelled the world to rethink organizational strategies during this unprecedented challenge. Although research on CSR has broadly been done over the past decades; nonetheless, how CSR can contribute a leading role in engaging the stakeholders such as customers during this pandemic period and post-pandemic is an important research gap that ought to be uncovered. OBJECTIVES: This study explores the impact of CSR on external stakeholders like customers and how organizations can dramatically sustain the relationships during the COVID-19 period. First, this study investigates the relationships between CSR and customer satisfaction (CS). Second, this study explores the relationships between CSR and customer retention (CR). Finally, the moderating impact of gender and education were examined among the proposed relationships. METHODS: Using the survey of 500 respondents, this study prospected the linkages among CSR, CS, and CR from China using a convenience sampling approach. The questionnaires were disseminated to 700 Chinese online shoppers between Jan 2020 and March 2020 and explored using SEM model. RESULTS: It found that customers are more attached and satisfied with those organizations that are socially responsible and value their stakeholders, especially during uncertain situations like COVID-19 since presently revealed a positive relationship between CSR and CS. Second, it is found that there is a positive influence of CSR on CR as well. Finally, the study affirmed the positive nexus of gender and education as the moderators among CSR, CR, and CS. CONCLUSION: CSR is always on the front line blending social and environmental goals into business operations, especially during uncertain times and challenges. Undeniably, the COVID-19 pandemic is not only a global health emergency but is also leading to a major global challenge that drives organizations to revisit policies to sustain the relationships with their stakeholders. This study concluded the positive nexus of CSR and affirmed the positive role in sustaining relationships with customers during distinct uncertainties like COVID-19.
{"title":"Role of CSR in achieving customers’ satisfaction and retention during COVID-19 and post-pandemic period: Empirical evidence from emerging nations","authors":"Abdul Waheed, Faisal Shehzad, Farrah Arif, Anjam Aziz Abbas, Zahid Mehmood, Muhammad Usman","doi":"10.3233/hsm-211564","DOIUrl":"https://doi.org/10.3233/hsm-211564","url":null,"abstract":"BACKGROUND: COVID-19 is an ongoing virus disease also recognized as a coronavirus pandemic that propelled the world to rethink organizational strategies during this unprecedented challenge. Although research on CSR has broadly been done over the past decades; nonetheless, how CSR can contribute a leading role in engaging the stakeholders such as customers during this pandemic period and post-pandemic is an important research gap that ought to be uncovered. OBJECTIVES: This study explores the impact of CSR on external stakeholders like customers and how organizations can dramatically sustain the relationships during the COVID-19 period. First, this study investigates the relationships between CSR and customer satisfaction (CS). Second, this study explores the relationships between CSR and customer retention (CR). Finally, the moderating impact of gender and education were examined among the proposed relationships. METHODS: Using the survey of 500 respondents, this study prospected the linkages among CSR, CS, and CR from China using a convenience sampling approach. The questionnaires were disseminated to 700 Chinese online shoppers between Jan 2020 and March 2020 and explored using SEM model. RESULTS: It found that customers are more attached and satisfied with those organizations that are socially responsible and value their stakeholders, especially during uncertain situations like COVID-19 since presently revealed a positive relationship between CSR and CS. Second, it is found that there is a positive influence of CSR on CR as well. Finally, the study affirmed the positive nexus of gender and education as the moderators among CSR, CR, and CS. CONCLUSION: CSR is always on the front line blending social and environmental goals into business operations, especially during uncertain times and challenges. Undeniably, the COVID-19 pandemic is not only a global health emergency but is also leading to a major global challenge that drives organizations to revisit policies to sustain the relationships with their stakeholders. This study concluded the positive nexus of CSR and affirmed the positive role in sustaining relationships with customers during distinct uncertainties like COVID-19.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45811953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jinnan Wu, Shan-Qing Guo, Wenpei Zhang, Donghee Shin, Mengmeng Son
BACKGROUND: While the intensive work-related use of information and communication technologies after working hours have led to increased techno-invasion, much less is known regarding whether and for whom techno-invasion influences job satisfaction. OBJECTIVE: Drawing on the conservation of resources theory and person-environment fit theory, this study examined the relationship between techno-invasion and decreased job satisfaction. Specific attention was paid to the moderating effect of boundary preference for segmentation and its joint influence with marital status on this relationship. METHODS: Questionnaire data were collected by an online survey of a nationwide and diverse sample of 472 employees from China. Data were analyzed using descriptive statistics, confirmatory factor analysis and hierarchical regression analysis. RESULTS: We found that techno-invasion negatively correlated with job satisfaction, which was strengthened by boundary preference for segmentation. Furthermore, the results of a three-way interaction effect suggested that the moderating role of boundary preference for segmentation on the relationship between techno-invasion and job satisfaction is stronger for unmarried employees than it is for married ones. CONCLUSIONS: The effect of techno-invasion on employees’ job satisfaction can be strengthened or weakened by their boundary preference for segmentation and marital status.
{"title":"Techno-invasion and job satisfaction in China: The roles of boundary preference for segmentation and marital status","authors":"Jinnan Wu, Shan-Qing Guo, Wenpei Zhang, Donghee Shin, Mengmeng Son","doi":"10.3233/hsm-211595","DOIUrl":"https://doi.org/10.3233/hsm-211595","url":null,"abstract":"BACKGROUND: While the intensive work-related use of information and communication technologies after working hours have led to increased techno-invasion, much less is known regarding whether and for whom techno-invasion influences job satisfaction. OBJECTIVE: Drawing on the conservation of resources theory and person-environment fit theory, this study examined the relationship between techno-invasion and decreased job satisfaction. Specific attention was paid to the moderating effect of boundary preference for segmentation and its joint influence with marital status on this relationship. METHODS: Questionnaire data were collected by an online survey of a nationwide and diverse sample of 472 employees from China. Data were analyzed using descriptive statistics, confirmatory factor analysis and hierarchical regression analysis. RESULTS: We found that techno-invasion negatively correlated with job satisfaction, which was strengthened by boundary preference for segmentation. Furthermore, the results of a three-way interaction effect suggested that the moderating role of boundary preference for segmentation on the relationship between techno-invasion and job satisfaction is stronger for unmarried employees than it is for married ones. CONCLUSIONS: The effect of techno-invasion on employees’ job satisfaction can be strengthened or weakened by their boundary preference for segmentation and marital status.","PeriodicalId":13113,"journal":{"name":"Human systems management","volume":" ","pages":""},"PeriodicalIF":2.3,"publicationDate":"2022-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43282231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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