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Change management in business organization: A literature review 企业组织中的变革管理:文献综述
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-06-16 DOI: 10.3233/hsm-230031
Tareq Abu Orabi, Ghaith Abu Alfalayeh, Wael Basheer Abdul Kareem Alhyasat, Ahmad Ababne, R. Alkhawaldah, M. Qteishat
BACKGROUND: The effectiveness of the paper’s bibliometric analysis and systematic assessment of change management research in administrative and technological studies may open the way for more study in this field. This study may be the first of its type, and its findings will be useful to other academics working in the subject of change management. OBJECTIVE: The goal of this literature study is to identify essential ideas that might influence change management and to lay the groundwork for future research in change management that uses bibliometric analysis. The evaluation determines the most important and frequently used terms connected with change management. METHODS: The method used in this study is a systematic review of change management publications from Web of Science. RESULTS: The most often used terms in change management research, according to the survey, were Leadership, Organizational Change, Organizational Development, Organizational Culture, Performance, Innovation, Framework, Technology, and Transformation. Change management papers were mostly published in the United States, China, Pakistan, Germany, Australia, and Finland. IMPLICATIONS: The study’s findings may be used to generate articles on change management in the market discipline, notably in the domains of business and technology.
背景:本文对行政和技术研究中变革管理研究的文献计量分析和系统评估的有效性可能为该领域的更多研究开辟道路。这项研究可能是此类研究中的第一项,其发现将对从事变革管理学科的其他学者有用。目的:本文献研究的目的是确定可能影响变革管理的基本思想,并为未来使用文献计量分析的变革管理研究奠定基础。评估确定了与变更管理相关的最重要和最常用的术语。方法:本研究采用的方法是对科学网的变革管理出版物进行系统综述。结果:根据调查,变革管理研究中最常用的术语是领导力、组织变革、组织发展、组织文化、绩效、创新、框架、技术和转型。变革管理论文大多发表在美国、中国、巴基斯坦、德国、澳大利亚和芬兰。启示:这项研究的发现可以用来撰写关于市场纪律中的变革管理的文章,尤其是在商业和技术领域。
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引用次数: 0
Research on influence factors and application effects of professional ability building for college counselors from PDCA cycle perspectives PDCA循环视角下高校辅导员专业能力建设的影响因素及应用效果研究
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-06-06 DOI: 10.3233/hsm-230030
Hongxia Yan
BACKGROUND: With the increasing demand for professionalism and specialization in college counselors (CCs), it is especially important to implement comprehensive professional ability building (PAB) of CCs. OBJECTIVE: This paper proposes to provide institutional support for CCs’ PAB by establishing a sound CC career development system and improving the CC salary system, in order to better support college education. METHODS: Through research interviews, literature research and expert consultation, a questionnaire survey outline is set up from subjective, objective, and institutional factors. A random sampling method is adopted to conduct a questionnaire survey on CCs and school students. Questionnaire results are analyzed qualitatively and quantitatively in terms of reliability, validity and so on, and the influence factors of PAB for CCs are discussed. The research hypothesis is put forward, and the current situation of PAB is further summarized. RESULTS: It is found that CCs have a strong subjective willingness to build their PA, and the potential motivation of objective factors is sufficient. However, the existing system is not perfect, and job burnout such as diminished enthusiasm for work has appeared. CONCLUSIONS: Based on the existing research results, this paper combines PDCA Cycle theory with ideological and political education theory from the perspective of management science. Classical management methods are applied to the PAB system of CCs, and specific implementation countermeasures are presented according to the workflow construction model from decision-making to implementation, monitoring, and improvement.
背景:随着对高校辅导员专业化、专业化要求的不断提高,实施辅导员综合业务能力建设显得尤为重要。目的:建立完善的CC职业发展体系,完善CC薪酬体系,为CC的PAB提供制度支持,更好地支持高校教育。方法:通过研究性访谈、文献研究和专家咨询,从主观因素、客观因素和制度因素三个方面建立问卷调查大纲。采用随机抽样的方法对CC和在校学生进行问卷调查。从信度、有效性等方面对问卷结果进行了定性和定量分析,并讨论了影响CC PAB的因素。提出了研究假设,并进一步总结了PAB的研究现状。结果:CC具有较强的建立PA的主观意愿,客观因素的潜在动机是充分的。然而,现有的制度并不完善,出现了工作热情下降等职业倦怠现象。结论:本文在现有研究成果的基础上,从管理学的角度,将PDCA循环理论与思想政治教育理论相结合。将经典的管理方法应用于CC的PAB系统,并根据工作流构建模型,从决策到实施、监控和改进,提出了具体的实施对策。
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引用次数: 0
The effect of reliability and empathy on customer satisfaction: A survey of PT Telkom Indonesia’s IndiHome customers 信赖度和同理心对顾客满意的影响:对印尼PT电信IndiHome客户的调查
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-05-19 DOI: 10.3233/hsm-230003
S. Widagdo, Y. Handayani, Agustin Hari Prastyowati, L. Rachmawati, Muhaimin Dimyati, Sofi Amalia
BACKGROUND: Many customers often complain about Indihome facilities, causing dissatisfaction with the service of Indihome products at PT. Telkom. OBJECTIVE: This study examines physical evidence, reliability, responsiveness, assurance, and empathy on customer satisfaction at PT. Telkom. METHODS: This study uses quantitative research with a population of all Indihome customers who make complaints or make payment transactions at PT. Telkom. RESULTS: Based on the study results, service quality, as seen from the variables of physical evidence, reliability, responsiveness, assurance, and empathy, significantly influences customer satisfaction in Indihome PT. Telkom. This study found that reliability and empathy affect Indihome customer satisfaction. Meanwhile, physical evidence, responsiveness, and guarantees do not affect Indihome customer satisfaction. Reliability and empathy are the five service quality variables with the most dominant influence. CONCLUSIONS: The results of this study can be used as input for PT. Telkom retains and attracts new customers by maintaining quality, reliability, and empathy. Customers feel that Telkom employees deliver products clearly and in detail and do not discriminate between customers, even though sometimes service completion could be more timely.
背景:许多客户经常抱怨Indihome的设施,导致对PT.Telkom的Indihome产品服务不满。目的:本研究考察了PT.Telkom客户满意度的物理证据、可靠性、响应性、保证性和同理心。方法:本研究采用定量研究方法,对在PT.Telkom投诉或进行支付交易的所有Indihome客户进行调查。结果:根据研究结果,从物证、可靠性、响应性、保证性和同理心等变量来看,服务质量显著影响Indihome PT.Telkom的客户满意度。本研究发现,可靠性和同理心会影响Indihome的客户满意度。同时,实物证据、响应能力和保证不会影响Indihome客户的满意度。可靠性和同理心是影响最大的五个服务质量变量。结论:这项研究的结果可以作为PT的输入。Telkom通过保持质量、可靠性和同理心来留住和吸引新客户。客户认为Telkom员工提供的产品清晰详细,不会歧视客户,尽管有时服务完成可能更及时。
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引用次数: 0
Psychometric assessment of organizational readiness scale for digital innovations and antecedents of organizational readiness 数字化创新组织准备量表的心理测量评估及组织准备的前因
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-05-18 DOI: 10.3233/hsm-220202
Besarta Taganoviq, Mehmet Nurullah Kurutkan, Mehmet Bağış, Adnan Hoxha, Blerta Kryeziu, Arben Hysenaj, Erza Haxhijakupi, Altina Bimbashi, Arta Dalipi, Blerte Hyseni, Linda Ukimeraj Harris
BACKGROUND: This article aims to perform a psychometric assessment of the scale of organizational readiness for digital innovations in a transition economy and to examine the antecedents of organizational readiness for digital innovations. METHODOLOGY: The study employed a quantitative research method to analyze data collected from a sample of 1236 health professionals. The scale secondary confirmatory factor and linear regression analysis were employed to verify organizational readiness and test the respective hypotheses about organizational readiness for digital innovation, respectively. RESULTS/CONCLUSIONS: The research findings show that the organizational readiness scale for digital innovations is valid and reliable in transition economies. Findings show that the relationship between variables such as adaptation of human resources (AHR), cognitive readiness (COR), planning for new telehealth and e-health (PNTH), IT readiness (ITR), resource readiness (RR), partnership readiness (PR), and cultural readiness (CUR) are correlated with the innovations implementation effectiveness (IIE), and organizational readiness for digital innovation is positive statistically significant. Findings also suggest that Integration of old technologies (IoT) and organizational readiness for digital innovation is statistically significant and have negative relationship.
背景:本文旨在对转型经济中组织对数字创新的准备程度进行心理测量评估,并考察组织对数字革新的准备程度的前因。方法:该研究采用定量研究方法分析了从1236名卫生专业人员样本中收集的数据。采用量表二次验证因子和线性回归分析分别验证了组织准备度,并检验了关于组织数字创新准备度的假设。结果/结论:研究结果表明,数字创新的组织准备程度量表在转型经济体是有效和可靠的。研究结果表明,人力资源适应度(AHR)、认知准备度(COR)、新远程医疗和电子健康规划(PNTH)、信息技术准备度(ITR)、资源准备度(RR)、伙伴关系准备度(PR)和文化准备度(CUR)等变量之间的关系与创新实施有效性(IIE)相关,组织对数字化创新的准备程度具有统计学意义。研究结果还表明,旧技术的整合(IoT)和组织对数字创新的准备程度在统计上具有显著意义,并呈负相关。
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引用次数: 1
Implications of employees who work while commuting: A moderated mediation analysis 通勤工作对员工的影响:一个有调节的中介分析
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-05-17 DOI: 10.3233/hsm-220090
Jessica Mesmer-Magnus, Rebecca Guidice, Martha C. Andrews, Andrew Woolum, Enrika Robertson
BACKGROUND: The 2020 pandemic yielded significant changes to work – most notable was the shift from centralized to remote work. As employers called for the return to traditional office settings, workers resumed daily commutes to/from the workplace, resurrecting stressors like work overload, time constraints, and commuting strain. OBJECTIVE: We investigate (1) how commute strain affects employees’ work frustration, burnout, and satisfaction, and (2) how supportive supervisors and work climates may attenuate its negative implications. METHODS: Using a snowball sample of 403 workplace commuters obtained through various social media, we examined worker perceptions of commute strain, frustration, burnout, and dissatisfaction. We tested mediation and moderation hypotheses using OLS path modeling via the SPSS PROCESS macro. RESULTS: Results indicate that commute strain adversely affects work frustration, burnout, and job satisfaction. The negative frustration/satisfaction and burnout/satisfaction relationships were moderated by supervisor support and work climate, respectively. CONCLUSIONS: As more workers resume the daily commute, employers must be sensitive to the added strain associated with commuting and working while commuting as well as the serious downstream consequences of these strains. Fortunately, employers can moderate the severity of these consequences through supportive supervisors and work climates.
背景:2020年的大流行给工作带来了重大变化,最显著的是从集中式工作向远程工作的转变。随着雇主们呼吁回归传统的办公环境,员工们恢复了每天往返于工作场所的通勤,工作负荷、时间限制和通勤压力等压力因素重新出现。目的:我们研究(1)通勤压力如何影响员工的工作挫折感、倦怠和满意度;(2)支持性主管和工作氛围如何减轻通勤压力的负面影响。方法:使用通过各种社交媒体获得的403名职场通勤者的滚雪球样本,我们检查了员工对通勤压力、沮丧、倦怠和不满的看法。我们通过SPSS PROCESS宏使用OLS路径建模来检验中介和调节假设。结果:通勤压力对工作挫折感、工作倦怠和工作满意度有负面影响。负向挫折/满意度和负向倦怠/满意度分别受上级支持和工作氛围的调节。结论:随着越来越多的工人恢复日常通勤,雇主必须对通勤和通勤工作相关的额外压力以及这些压力的严重下游后果保持敏感。幸运的是,雇主可以通过支持的主管和工作氛围来缓和这些后果的严重性。
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引用次数: 0
Perspective study on identification of high-impact processes for advancing Diversity, Equity & Inclusion (DEI) in Indian organizations 关于确定促进印度组织多样性、公平性和包容性的高影响力进程的前瞻性研究
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-05-16 DOI: 10.3233/hsm-220143
Volety Naga Sreedhar, P. Nayak
BACKGROUND: Inequality in India is quite a common phenomenon, the same is intertwined with social stratification and cultural influences. In a classical Indian setup, occupations are driven by social structure. Discrimination in the workplace in India is primarily also the result of structural inequalities. Organizations today are facing challenges in blending different cultures. This study gathered the views of Diversity, Equity and Inclusion (DEI) implementors and identified the high-impact processes that helped them to advance their work. OBJECTIVE: The primary objective of this study is to understand the high-impact practices which are being followed by employees implementing DEI in Indian organizations and how the leadership is helping them in driving DEI in their organizations. METHOD: To achieve the stated objective, this study used a semi-structured interview technique that involves asking participants a set of questions and following them up with probe questions to further explore their responses. This interview’s target group involves executives currently engaged in DEI implementation activities. The interview questions are based on the research instrument, a modified version of the Museus Context Culturally Engaging Campus Environment (CECE) model. A purposeful snowball sampling technique with predefined criteria was used for sample selection. The semi-structured interview transcripts were open-coded to derive code lists which then were axially coded for the identification of various themes. RESULTS: The study found that employee hiring & retention, engaging and supporting relationships, culturally relevant and responsive programs. and transformation framework are the four dominant high-impact practices which have significantly helped Indian organizations in implementing and advancing DEI initiatives in their organizations. CONCLUSIONS: By identifying the high-impact practices that helped Indian organizations in implementing DEI initiatives this study adds to the current body of knowledge in workplace diversity research. This study helps policymakers and other stakeholders in promoting, supporting and sustaining DEI initiatives, which now form a part of mandatory ESG (Environmental, Social, and Corporate Governance) reporting to be done by the top 1000 listed companies, Furthermore, entrepreneurs and practitioners can utilize the finding of the study as a guide.
背景:不平等在印度是一个相当普遍的现象,同样与社会分层和文化影响交织在一起。在传统的印度设置中,职业是由社会结构驱动的。印度工作场所的歧视主要也是结构性不平等的结果。今天的组织在融合不同文化方面面临着挑战。本研究收集了多样性、公平和包容(DEI)实施者的观点,并确定了帮助他们推进工作的高影响力流程。目的:本研究的主要目的是了解印度组织中实施DEI的员工所遵循的高影响力实践,以及领导层如何帮助他们在组织中推动DEI。方法:为了达到既定的目的,本研究采用了半结构化的访谈技术,包括向参与者提出一系列问题,然后用探针问题跟踪他们,以进一步探索他们的反应。本次访谈的目标群体包括目前从事DEI实施活动的高管。面试问题是基于研究工具,一个修改版本的博物馆背景文化参与校园环境(CECE)模型。有目的的雪球抽样技术与预定义的标准用于样本选择。半结构化的访谈记录是开放编码的,以获得代码列表,然后轴向编码,以确定各种主题。结果:研究发现,员工招聘和保留,参与和支持关系,文化相关和响应计划。和转型框架是四个主要的高影响实践,它们极大地帮助了印度组织在其组织中实施和推进DEI倡议。结论:通过确定帮助印度组织实施DEI倡议的高影响力实践,本研究增加了当前工作场所多样性研究的知识体系。本研究有助于政策制定者和其他利益相关者促进、支持和维持DEI倡议,这些倡议现已成为1000强上市公司强制性ESG(环境、社会和公司治理)报告的一部分。此外,企业家和从业者可以利用研究结果作为指导。
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引用次数: 0
Strategic planning and organizational performance in food business: The role of organizational trust and pandemic planning 食品企业的战略规划和组织绩效:组织信任和疫情规划的作用
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-05-05 DOI: 10.3233/hsm-220145
M. Marta, S. Anggara, T. Yuniarsih, A. Sobandi
BACKGROUND: Strategic planning is very important in achieving sustainable organizational performance. Therefore, leaders need to pay attention to their planning by considering the conditions they face. OBJECTIVE: This study aims to investigate the relationship between strategic planning and performance with organizational trust as a mediator and pandemic planning as a moderator. METHODS: A survey technique was used to obtain cross-sectional data on 227 food business leaders (restaurants and cafes). Furthermore, the data were analyzed using Hayes Process Macro models 4 and 8 to answer the research hypothesis. RESULTS: The results showed that strategic planning had a positive effect on organizational trust and performance. Moreover, the relationship between strategic planning and performance was mediated by organizational trust and moderated by pandemic planning. However, pandemic planning was not proven as the moderator on the relationship between strategic planning and organizational trust. CONCLUSIONS: This study contributes to the performance of the food business by relating strategic planning, pandemic planning, and trust as the drivers of organizational sustainability. Moreover, the findings have implications for leaders that the interaction of pandemic planning needs to be considered in efforts to improve organizational performance during the COVID-19 period.
背景:战略规划在实现可持续的组织绩效方面非常重要。因此,领导者需要通过考虑他们所面临的条件来关注他们的计划。目的:本研究旨在探讨战略规划与绩效之间的关系,其中组织信任为中介,大流行规划为调节因子。方法:采用问卷调查的方法,对227家餐饮企业负责人(餐馆和咖啡馆)进行横断面调查。此外,采用Hayes Process Macro模型4和8对数据进行分析,以回答研究假设。结果:战略规划对组织信任和绩效有正向影响。此外,战略规划与绩效之间的关系受组织信任的中介作用,并受流行病规划的调节作用。然而,流行病规划并未被证明是战略规划与组织信任之间关系的调节因素。结论:本研究通过将战略规划、流行病规划和信任作为组织可持续性的驱动因素,有助于食品企业的绩效。此外,研究结果还对领导者产生了影响,即在COVID-19期间提高组织绩效的努力中,需要考虑大流行规划的相互作用。
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引用次数: 0
Investigating research in human resource analytics through the lens of systematic literature review 系统文献综述视角下的人力资源分析研究
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-04-25 DOI: 10.3233/hsm-230004
S. Chhetri, Devesh Kumar, Deepesh Ranabhat
BACKGROUND: In today’s data-driven society, most organizations use data to streamline their processes and achieve greater efficiencies. Human resource management is also affected by this new management style. Human Resource Analytics (HRA) is a novel and emerging method for enhancing human resource management. Due to the novelty of this field, few studies have been published in HRA. OBJECTIVE: The purpose of this paper is to investigate the primary research area of Human Resources Analytics (HRA) and to identify the research gaps. METHODS: This paper employs a systematic literature review methodology and bibliometric approach to analyze 91 pieces of academic literature published between 2008 and 2022. The exclusion and inclusion criteria of the PRISMA framework were used to select the publications. Descriptive analysis, citation analysis, three field plot analysis, and level of study analysis were some of the analysis techniques used. RESULTS: The findings showed that there has been an increase in interest in HRA recently, with most of the research coming from India. Additionally, it was found that most research are carried out at the organisational level. The main areas of research are awareness and comprehension of HRA, HRA software, HRA applications, and barriers to HRA adoption in companies. The primary study needs were determined to include post-implementation effects, an examination of industry acceptance of HRA, and factors influencing the adoption of HRA successfully. CONCLUSION: This paper makes distinctive contribution to the body of knowledge on human resource analytics while also opening up fresh directions for in-depth investigation into the use of human resource analytics in businesses.
背景:在当今数据驱动的社会中,大多数组织都使用数据来简化流程并提高效率。人力资源管理也受到这种新管理方式的影响。人力资源分析是一种新兴的人力资源管理方法。由于该领域的新颖性,很少有研究发表在HRA上。目的:本文旨在调查人力资源分析(HRA)的主要研究领域,并找出研究空白。方法:采用系统的文献综述方法和文献计量学方法,对2008-2012年间发表的91篇学术文献进行分析。使用PRISMA框架的排除和纳入标准来选择出版物。描述性分析、引文分析、三领域图分析和学习水平分析是所使用的一些分析技术。结果:研究结果表明,最近人们对HRA的兴趣有所增加,大部分研究来自印度。此外,研究发现,大多数研究都是在组织层面进行的。研究的主要领域是对HRA、HRA软件、HRA应用程序的认识和理解,以及公司采用HRA的障碍。主要研究需求被确定为包括实施后的影响、行业对HRA的接受程度的检查以及影响HRA成功采用的因素。结论:本文对人力资源分析的知识体系做出了独特的贡献,同时也为深入研究人力资源分析在企业中的应用开辟了新的方向。
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引用次数: 0
Has everything changed or has nothing changed? Students’ perception on sales professionals after the storm 一切都变了还是什么都没变?风暴后学生对销售专业人士的看法
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-04-25 DOI: 10.3233/hsm-230012
S. Cardinali, Giulia Amadio, A. Brezovec
BACKGROUND: The sales stereotype has been studied since the beginning of the last century; in particular, the perceptions held by university students are relevant, because they may be reluctant to consider a career in sales due to common misconceptions about the profession. This is even more relevant as the role of the salesperson has evolved over the years, and companies are interested in hiring this profile from HEI. The Covid-19 pandemic has accelerated the change in sales, and new skills, activities and paradigms are challenging the profession. OBJECTIVE: Aiming to address a potential gap in sales education, this paper examines the perceptions of salespeople among university students, and students’ orientation toward sales careers in a changing sales environment. METHOD: Focus group methodology using a special technique of animal metaphors was used to examine how the most noticeable characteristics of animals are mapped onto salespeople. RESULTS: The pre-pandemic and post-pandemic periods seems to confirm the persistence of the overall students’ perceptions of the salesperson but at the same time new competences and skills emerge for a new generation of salespersons. CONCLUSIONS: These findings update and enrich the existing literature with a new work on sales stereotypes that sheds light on students’ perceptions of salespeople after the pandemic.
背景:销售刻板印象从上世纪初就开始被研究;特别是,大学生持有的观念是相关的,因为他们可能不愿意考虑从事销售职业,因为他们对这个职业有普遍的误解。随着销售人员的角色多年来不断发展,这一点甚至更加相关,公司也有兴趣从HEI招聘这方面的人才。新冠肺炎疫情加速了销售的变化,新的技能、活动和模式正在挑战这一行业。目的:为了解决销售教育中潜在的差距,本文调查了大学生对销售人员的看法,以及学生在不断变化的销售环境中对销售职业的取向。方法:使用一种特殊的动物隐喻技术的焦点小组方法被用来研究如何将动物最显著的特征映射到销售人员身上。结果:大流行前和大流行后的时期似乎证实了总体学生对销售人员的看法的持久性,但与此同时,新一代销售人员出现了新的能力和技能。结论:这些发现更新和丰富了现有的文献与销售刻板印象的新工作,揭示了学生在大流行后对销售人员的看法。
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引用次数: 1
Erratum to: The impact of technological alignment and advancement on firms’ project performance with mediating role of technology acceptance model 技术一致性和进步对企业项目绩效的影响:技术接受模型的中介作用
IF 2.3 Q2 Business, Management and Accounting Pub Date : 2023-04-17 DOI: 10.3233/hsm-239002
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引用次数: 0
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Human systems management
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