L. A. Tetteh, Paul Muda, Daniel Susuawu, Prince Sunu, Thompson Aneyire Kubaje
The study uses neo-institutional sociology (NIS) and innovation diffusion theory (IDT) to explore the benefits, enabling and constraining factors that influence local government institutions in Ghana to use integrated financial management information system (IFMIS) for the management of public financial resources. Based on a case study of the Metropolitan, Municipal and District Assemblies (MMDAs), the study adopts qualitative case study approach to execute the study. In addition, eighty-six (86) participants who use the IFMIS for their routine operations were identified through purposive sampling for interview. The findings suggest that, despite the immense benefits associated with the technology usage, regulatory, environmental and organization factors were the enabling factors that shaped the use of the GIFMIS to achieved the success recorded so far. Furthermore, technological factors, as well as the socio-cultural characteristics, should not be underestimated, as these factors are crucial barriers to IFMIS use.
{"title":"Exploring the Use of an Integrated Financial Management Information System (IFMIS) in the Local Government Institutions in Ghana","authors":"L. A. Tetteh, Paul Muda, Daniel Susuawu, Prince Sunu, Thompson Aneyire Kubaje","doi":"10.4018/irmj.298973","DOIUrl":"https://doi.org/10.4018/irmj.298973","url":null,"abstract":"The study uses neo-institutional sociology (NIS) and innovation diffusion theory (IDT) to explore the benefits, enabling and constraining factors that influence local government institutions in Ghana to use integrated financial management information system (IFMIS) for the management of public financial resources. Based on a case study of the Metropolitan, Municipal and District Assemblies (MMDAs), the study adopts qualitative case study approach to execute the study. In addition, eighty-six (86) participants who use the IFMIS for their routine operations were identified through purposive sampling for interview. The findings suggest that, despite the immense benefits associated with the technology usage, regulatory, environmental and organization factors were the enabling factors that shaped the use of the GIFMIS to achieved the success recorded so far. Furthermore, technological factors, as well as the socio-cultural characteristics, should not be underestimated, as these factors are crucial barriers to IFMIS use.","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83201682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Debarun Chakraborty, Jayanta Banerjee, Prashant Mehta, N. Singh
The popularity of e-tailers has distorted the retail industry in India. Websites are becoming an important means through which customers get product information and purchase items for their needs. This research paper focuses on four dimensions, i.e. user interface, convenience, personalized recommendations, and perceived security of the website, to assess their impact on online customer satisfaction with and loyalty towards E-tailers. The study questionnaire used established measures. The data was collected from four large cities in India, namely Chennai, Mumbai, Kolkata and Delhi. Analysis of the survey results suggests that perceived website security is the most important dimension for customer loyalty. E-tailers have to ensure adequate security provisions in their websites to build up consumer perceptions of trust and so repeat business loyalty.
{"title":"The Impact of Website Design on Online Customer Buying Satisfaction and Loyalty to E-Tailers: An Exploratory Study of E-Tailers In India","authors":"Debarun Chakraborty, Jayanta Banerjee, Prashant Mehta, N. Singh","doi":"10.4018/irmj.287902","DOIUrl":"https://doi.org/10.4018/irmj.287902","url":null,"abstract":"The popularity of e-tailers has distorted the retail industry in India. Websites are becoming an important means through which customers get product information and purchase items for their needs. This research paper focuses on four dimensions, i.e. user interface, convenience, personalized recommendations, and perceived security of the website, to assess their impact on online customer satisfaction with and loyalty towards E-tailers. The study questionnaire used established measures. The data was collected from four large cities in India, namely Chennai, Mumbai, Kolkata and Delhi. Analysis of the survey results suggests that perceived website security is the most important dimension for customer loyalty. E-tailers have to ensure adequate security provisions in their websites to build up consumer perceptions of trust and so repeat business loyalty.","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82855956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The number of remote workforces proliferates to cope with the global pandemic and related stay-at-home restrictions. Remote work is more likely to persist even after the global pandemic. However, many remote workers face coping and managing digital distraction challenges as they rely on digital devices for personal and professional matters. Do they have more digital distractions for remote work at home than in the office? What factors increase and decrease the productivity of remote workers, especially concerning digital distraction? The analysis of a survey questionnaire from 87 remote workers shows that the impact of digital distraction depends on its sources. Remote workers experience more digital distraction with email and texting at home than in the office. The digital distraction that negatively lowers their work performance derives from viewing online videos. However, goal commitment in work and life can counteract such negative influences. Implications are discussed for optimizing their work performance.
{"title":"Digital Distractions and Remote Work: A Balancing Act at Home","authors":"M. Nakayama, Charlie C. Chen","doi":"10.4018/irmj.308675","DOIUrl":"https://doi.org/10.4018/irmj.308675","url":null,"abstract":"The number of remote workforces proliferates to cope with the global pandemic and related stay-at-home restrictions. Remote work is more likely to persist even after the global pandemic. However, many remote workers face coping and managing digital distraction challenges as they rely on digital devices for personal and professional matters. Do they have more digital distractions for remote work at home than in the office? What factors increase and decrease the productivity of remote workers, especially concerning digital distraction? The analysis of a survey questionnaire from 87 remote workers shows that the impact of digital distraction depends on its sources. Remote workers experience more digital distraction with email and texting at home than in the office. The digital distraction that negatively lowers their work performance derives from viewing online videos. However, goal commitment in work and life can counteract such negative influences. Implications are discussed for optimizing their work performance.","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89569237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Increases in the population's average age require government services to offer high-efficiency, low-cost services aimed at the elderly. An extended technology acceptance model (ETAM) embedded in a contextualized perspective is proposed to analyze elderly users' mobile government behavioral intentions. In this study, a questionnaire survey was conducted on 800 participants aged 60 and over to identify crucial influencing factors. One dependent variable, three independent variables, four intervening variables, and four control variables were used for the questionnaire design. The proposed model was tested based on structural equation modeling (SEM) under eight constructs. The empirical results showed that elderly users' attitudes, perceived external support, orientation level, and perceived ease-of-use have a significant positive impact on elderly users' acceptance of mobile government, while perceived risk has a relatively negative impact. Among these factors, both users' attitudes and perceived external support exhibit the strongest effect on behavioral intention.
{"title":"Factors Affecting the Adoption of Mobile Government by Older People: Empirical Evidence From the Extended TAM Model","authors":"Bo Zhang, Runhua Tan, Jie Sui, H. Lin","doi":"10.4018/irmj.309928","DOIUrl":"https://doi.org/10.4018/irmj.309928","url":null,"abstract":"Increases in the population's average age require government services to offer high-efficiency, low-cost services aimed at the elderly. An extended technology acceptance model (ETAM) embedded in a contextualized perspective is proposed to analyze elderly users' mobile government behavioral intentions. In this study, a questionnaire survey was conducted on 800 participants aged 60 and over to identify crucial influencing factors. One dependent variable, three independent variables, four intervening variables, and four control variables were used for the questionnaire design. The proposed model was tested based on structural equation modeling (SEM) under eight constructs. The empirical results showed that elderly users' attitudes, perceived external support, orientation level, and perceived ease-of-use have a significant positive impact on elderly users' acceptance of mobile government, while perceived risk has a relatively negative impact. Among these factors, both users' attitudes and perceived external support exhibit the strongest effect on behavioral intention.","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89977967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Users' lurking behaviour may hinder the sustainable development of online knowledge communities. The purpose of this research is to examine users' lurking based on a stimulus-organism-response (SOR) paradigm. The results indicate that both social and technological factors affect anxiety and social network fatigue, both of which further determine lurking behavior. Social factors include social comparison and privacy concerns, whereas technological factors include information overload and function overload. The results imply that online knowledge communities need to be concerned with both perspectives of social and technological factors in order to mitigate users' anxiety and social network fatigue and prevent their lurking behaviour.
{"title":"Using the SOR Paradigm to Understand User Lurking Behavior in Online Knowledge Communities","authors":"Tao Zhou","doi":"10.4018/irmj.309929","DOIUrl":"https://doi.org/10.4018/irmj.309929","url":null,"abstract":"Users' lurking behaviour may hinder the sustainable development of online knowledge communities. The purpose of this research is to examine users' lurking based on a stimulus-organism-response (SOR) paradigm. The results indicate that both social and technological factors affect anxiety and social network fatigue, both of which further determine lurking behavior. Social factors include social comparison and privacy concerns, whereas technological factors include information overload and function overload. The results imply that online knowledge communities need to be concerned with both perspectives of social and technological factors in order to mitigate users' anxiety and social network fatigue and prevent their lurking behaviour.","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86443232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The prime objective of this study is to investigate how a firm's information technology (IT) capabilities facilitate its technological agility and competitive advantages. Drawing from the resource-based view and dynamic capability framework, we propose that information technology capability—IT infrastructure, IT operations, IT personnel, and IT investment—play an essential role in a firm's ability to sense and adopt new technologies to exploit subsequent opportunities. Then, the study conceptualizes enterprises' ability to sense and respond to new technologies with technological agility and tests the hypotheses of a sample of 731 South Korean businesses. The results indicate that IT infrastructure, IT operations, and IT personnel all have a significant positive effect on technological agility and that technological agility can promote firm performance. Furthermore, the empirical result shows that IT investment contributes to improvements in technology sensing but does not affect technology adoption.
{"title":"Does IT Capability Facilitate Technology Agility?: Empirical Research From South Korea","authors":"S. Kim, Yijun Liu, Wenxue Yi","doi":"10.4018/irmj.298977","DOIUrl":"https://doi.org/10.4018/irmj.298977","url":null,"abstract":"The prime objective of this study is to investigate how a firm's information technology (IT) capabilities facilitate its technological agility and competitive advantages. Drawing from the resource-based view and dynamic capability framework, we propose that information technology capability—IT infrastructure, IT operations, IT personnel, and IT investment—play an essential role in a firm's ability to sense and adopt new technologies to exploit subsequent opportunities. Then, the study conceptualizes enterprises' ability to sense and respond to new technologies with technological agility and tests the hypotheses of a sample of 731 South Korean businesses. The results indicate that IT infrastructure, IT operations, and IT personnel all have a significant positive effect on technological agility and that technological agility can promote firm performance. Furthermore, the empirical result shows that IT investment contributes to improvements in technology sensing but does not affect technology adoption.","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79012188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.im.2022.103601
Zelong Yi, Zike Cao, K. Cheung
{"title":"Managing digital piracy under consumer valuation uncertainty: The roles of product demonstrations and antipiracy measures","authors":"Zelong Yi, Zike Cao, K. Cheung","doi":"10.1016/j.im.2022.103601","DOIUrl":"https://doi.org/10.1016/j.im.2022.103601","url":null,"abstract":"","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91438726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.im.2022.103589
Fengmei Gong, Jiyong Park, Yingxia Cao
{"title":"The impact of IT spillovers on technical efficiency: The role of IT intensity and supply chain relationships","authors":"Fengmei Gong, Jiyong Park, Yingxia Cao","doi":"10.1016/j.im.2022.103589","DOIUrl":"https://doi.org/10.1016/j.im.2022.103589","url":null,"abstract":"","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75930714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Since companies have increasingly used cloud services for their businesses, security risks are important issues for their business success. The paper presents the understanding of cloud computing and risk management in the cloud. For managing cloud risks, three risk management approaches are introduced.. This paper will give some inferences that companies choose the best cloud network to enhance their businesses and use the appropriate risk management approach to mitigate their risks within the cloud environment.
{"title":"Three Approaches to Risk Management in the Cloud","authors":"Hak-Jin Kim","doi":"10.4018/irmj.287908","DOIUrl":"https://doi.org/10.4018/irmj.287908","url":null,"abstract":"Since companies have increasingly used cloud services for their businesses, security risks are important issues for their business success. The paper presents the understanding of cloud computing and risk management in the cloud. For managing cloud risks, three risk management approaches are introduced.. This paper will give some inferences that companies choose the best cloud network to enhance their businesses and use the appropriate risk management approach to mitigate their risks within the cloud environment.","PeriodicalId":13575,"journal":{"name":"Inf. Resour. Manag. J.","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83522378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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