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Hospital employees’ perception of Joint Commission International Accreditation: effect of re-accreditation 医院员工对国际联合委员会评审的看法:重新评审的影响
IF 2.6 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-09-10 DOI: 10.1093/intqhc/mzae081
HongFan Zhang, Siou-Tang Huang, Mark J Bittle, LeiYu Shi, Lilly Engineer, Herng-Chia Chiu
Joint Commission International (JCI) accreditation is a recognized leader in healthcare accreditation worldwide. It aims to improve quality of care, patient safety, and organizational performance. Many hospitals do not apply for re-accreditation after JCI status expires. Understanding employees’ perceptions of JCI accreditation would benefit hospital management. We aimed to examine whether re-accredited hospital employees perceived more significant benefits and were more likely to recommend JCI to other hospitals than ex-accredited employees. This is a prospective cross-sectional study with a comparison group design. Survey questionnaires, developed from a qualitative study, included perceptions of challenges, benefits, and overall rating of JCI accreditation. An electronic-based questionnaire was distributed to physicians, nurses, medical technicians, and administrative staff in five private Obstetrics and Gynecology hospitals in China, March–April 2023. Descriptive and linear regression analyses were performed. The statistically significant level is P-value <.05. Of 2326 employees, 1854 (79.7%) were included in the study after exclusions, 1195 were re-accredited, and 659 were ex-accredited. Perceptions of JCI accreditation were positive, as both groups reported a mean score >4.0 regarding the overall benefits. Adjusted for covariates, re-accredited employees were more willing to recommend JCI accreditation to other hospitals than ex-accredited employees. Re-accredited employees perceived greater benefits of JCI accreditation and were more willing to recommend it to other hospitals, suggesting that perceived benefits contribute to a desire to maintain and sustain JCI accreditation. Employee participation is vital for its effective implementation. Employees’ perceived challenges and benefits may provide insights for healthcare leaders considering pursuing and reapplying for JCI accreditation.
国际联合委员会(JCI)评审是全球公认的医疗评审领导者。它旨在提高医疗质量、患者安全和组织绩效。许多医院在 JCI 资格到期后不再申请重新评审。了解员工对 JCI 评审的看法将有利于医院管理。我们的目的是研究重新通过评审的医院员工是否比通过评审的员工认为JCI能带来更多益处,并更愿意向其他医院推荐JCI。这是一项采用比较组设计的前瞻性横断面研究。调查问卷由一项定性研究发展而来,内容包括对挑战的看法、益处以及对JCI评审的总体评价。2023 年 3 月至 4 月,向中国五家私立妇产科医院的医生、护士、医疗技术人员和行政人员发放了电子问卷。结果进行了描述性分析和线性回归分析。统计意义水平为 P 值 <.05。在 2326 名员工中,1854 人(79.7%)在排除后被纳入研究,1195 人通过了重新评审,659 人通过了前评审。对 JCI 评审的看法是积极的,因为两组人都报告说,他们对评审的总体益处平均得分为>4.0。经协变因素调整后,通过重新评审的员工比通过前评审的员工更愿意向其他医院推荐通过JCI评审。重新通过评审的员工认为JCI评审有更大的益处,也更愿意向其他医院推荐JCI评审,这表明他们认为评审的益处有助于保持和维持JCI评审的愿望。员工的参与对于JCI评审的有效实施至关重要。员工感知到的挑战和益处可为考虑申请和重新申请JCI评审的医疗机构领导提供启示。
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引用次数: 0
The Second Victim Phenomenon: Comprehensive Support and Systemic Change in Healthcare. 第二受害者现象:医疗保健中的全面支持和系统变革。
IF 2.6 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-09-10 DOI: 10.1093/intqhc/mzae090
Reinhard Strametz,José Joaquin Mira,Paulo Sousa
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引用次数: 0
An invitation to contribute to a dynamic community committed to quality without borders: the rise of a global francophone network focused on healthcare improvement. 邀请您为致力于无国界质量的活力社区做出贡献:以改善医疗保健为重点的全球法语网络的崛起。
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-09-09 DOI: 10.1093/intqhc/mzae084
Pierre M Barker, Mathieu Louiset, Philippe Michel, James Mountford, Anthony Staines, Angela Zambeaux, Jennifer Zelmer
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引用次数: 0
A comparative study of home healthcare quality in urban and rural home health agencies throughout the USA (2010-22). 全美城市和农村家庭医疗机构家庭医疗质量比较研究(2010-2022 年)》。
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-09-04 DOI: 10.1093/intqhc/mzae080
Yili Zhang, Güneş Koru

Urban-rural disparities in medical care, including in home healthcare, persist globally. With aging populations and medical advancements, demand for home health services rises, warranting investigation into home healthcare disparities. Our study aimed to (i) investigate the impact of rurality on home healthcare quality, and (ii) assess the temporal disparities and the changes in disparities in home healthcare quality between urban and rural home health agencies (HHAs), incorporating an analysis of geospatial distribution to visualize the underlying patterns. This study analyzed data from HHAs listed on the Centers for Medicare and Medicaid Services website, covering the period from 2010 to 2022. Data were classified into urban and rural categories for each HHA. We employed panel data analysis to examine the impact of rurality on home healthcare quality, specifically focusing on hospital admission and emergency room (ER) visit rates. Disparities between urban and rural HHAs were assessed using the Wilcoxon test, with results visualized through line and dot plots and heat maps to illustrate trends and differences comprehensively. Rurality is demonstrated as the most significant variable in hospital admission and ER visit rates in the panel data analysis. Urban HHAs consistently exhibit significantly lower hospital admission rates and ER visit rates compared to rural HHAs from 2010 to 2022. Longitudinally, the gap in hospital admission rates between urban and rural HHAs is shrinking, while there is an increasing gap in ER visit rates. In 2022, HHAs in Mountain areas, which are characterized by a higher proportion of rural regions, exhibited higher hospital admission and ER visit rates than other areas. This study underscores the persistent urban-rural disparities in home healthcare quality. The analysis emphasizes the ongoing need for targeted interventions to address disparities in home healthcare delivery and ensure equitable access to quality care across urban and rural regions. Our findings have the potential to inform policy and practice, promoting equity and efficiency in the long-term care system, for better health outcomes throughout the USA.

背景:在全球范围内,医疗保健(包括家庭医疗保健)方面的城乡差异一直存在。随着人口老龄化和医疗水平的提高,对家庭医疗服务的需求也随之增加,因此有必要对家庭医疗差距进行调查。我们的研究旨在:1)调查农村地区与居家医疗质量之间的关系;2)评估城市和农村居家医疗机构(HHAs)之间在居家医疗质量方面存在的时间差异和差异变化,并结合地理空间分布分析,以直观地了解潜在的模式:本研究分析了医疗保险和医疗补助服务中心(CMS)网站上列出的家庭医疗机构的数据,时间跨度为 2010 年至 2022 年。数据被分为城市和农村两类。我们采用面板数据分析来研究农村地区对家庭医疗质量的影响,特别是入院率和急诊室就诊率。我们使用 Wilcoxon 检验法评估了城市和农村 HHA 之间的差异,并通过线图、点图和热图对结果进行可视化,以全面说明趋势和差异:结果:在面板数据分析中,农村是住院率和急诊室就诊率的最重要变量。从 2010 年到 2022 年,城市地区的住院率和急诊就诊率一直明显低于农村地区。从纵向来看,城市和农村地区的 HHA 之间的入院率差距正在缩小,而急诊室就诊率的差距正在扩大。2022 年,农村地区比例较高的山区保健医生的入院率和急诊就诊率均高于其他地区:本研究强调了家庭医疗质量方面持续存在的城乡差异。分析结果强调,目前需要采取有针对性的干预措施来解决家庭医疗服务中存在的差距,并确保城乡地区能够公平地获得高质量的医疗服务。我们的研究结果有可能为政策和实践提供参考,促进长期护理系统的公平和效率,从而改善全美的健康状况。
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引用次数: 0
Potentially avoidable hospitalizations and associated factors among older people in French Guiana using the French National Health Data System. 利用法国国家卫生数据系统,研究法属圭亚那老年人可能避免的住院治疗及相关因素。
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-09-03 DOI: 10.1093/intqhc/mzae083
Loreinzia Clarke, Marie Josiane Castor-Newton, Constanca Jalles, Maryse Lapeyre-Mestre, Virginie Gardette

Knowing the prevalence of potentially avoidable hospitalizations (PAHs) and the factors associated with them is essential if preventive action is to be taken. Studies on PAHs mainly concern adults, and very few have been carried out in South America. To the best of our knowledge, there has been no study on PAHs in French Guiana, particularly among older adults. This case-control study aimed to estimate the prevalence of PAHs in the Guianese population aged over 65 and to analyze their associated factors. We used the 2017-2019 data from the French National Health Service database (Système National des Données de Santé). The patients were age- and sex-matched 1 : 3 with controls without any PAH in 2019. Factors associated with PAHs were investigated through two conditional logistic regression models [one including the Charlson comorbidity index (CCI) and one including each comorbidity of the CCI], with calculation of the adjusted odds ratio (aOR) and 95% confidence interval (CI). The PAH incidence was 17.4 per 1000 inhabitants. PAHs represented 6.6% of all hospitalizations (45.6% related to congestive heart failure or hypertension). A higher CCI was associated with PAHs [aOR 2.2 (95% CI: 1.6, 3.0) and aOR 4.8 (95% CI: 2.4, 9.9) for 1-2 and ≥3 comorbidities, respectively, versus 0], as was immigrant health insurance status [aOR 2.3 (95% CI: 1.3, 4.2)]. Connective tissue disease, chronic pulmonary disease, congestive heart failure, diabetes, and peripheral vascular disease were comorbidities associated with an increased risk of PAHs. While the prevention of PAHs among immigrants is probably beyond the reach of the Guianese authorities, primary care and a public health policy geared toward prevention should be put in place for the French Guianese population suffering from cardiovascular disease in order to reduce PAHs.

背景:如果要采取预防措施,了解可避免的住院治疗(PAH)的发病率及其相关因素至关重要。有关 PAH 的研究主要涉及成年人,在南美洲开展的研究很少。据我们所知,法属圭亚那还没有关于 PAH 的研究,尤其是针对老年人的研究。这项病例对照研究旨在估算 PAH 在 65 岁以上圭亚那人群中的患病率,并分析其相关因素:我们使用了法国国家卫生服务数据库(Système National des Données de Santé,SNDS)中的 2017-2019 年数据。患者的年龄和性别与2019年无任何PAH的对照组进行了1:3匹配。通过两个条件逻辑回归模型(一个包括夏尔森合并症指数(CCI),另一个包括CCI中的每个合并症)研究了与PAH相关的因素,并计算了调整后的几率比(aOR)和95%置信区间(CI):PAH 发病率为每千人 17.4 例。PAH占住院总人数的6.6%(45.6%与充血性心力衰竭或高血压有关)。较高的CCI与PAH相关(aOR为2.2(95%CI:1.6,3.0)),1-2和≥3项合并症与0项合并症的aOR分别为4.8(95%CI:2.4,9.9),移民医疗保险状况也与PAH相关(aOR为2.3(95%CI:1.3,4.2))。结缔组织疾病、慢性肺部疾病、充血性心力衰竭、糖尿病和外周血管疾病等合并症与 PAH 风险增加有关:尽管法属圭亚那当局可能无法在移民中预防 PAH,但应该为患有心血管疾病的法属圭亚那人提供初级保健和公共卫生政策,以减少 PAH 的发生。
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引用次数: 0
Physicians' perspectives on clinical indicators: systematic review and thematic synthesis. 医生对临床指标的看法:系统回顾与专题综合。
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-09-03 DOI: 10.1093/intqhc/mzae082
Ana Renker-Darby, Shanthi Ameratunga, Peter Jones, Corina Grey, Matire Harwood, Roshini Peiris-John, Timothy Tenbensel, Sue Wells, Vanessa Selak

Clinical indicators are increasingly used to improve the quality of care, particularly with the emergence of 'big data', but physicians' views regarding their utility in practice is unclear. We reviewed the published literature investigating physicians' perspectives, focusing on the following objectives in relation to quality improvement: (1) the role of clinical indicators, (2) what is needed to strengthen them, (3) their key attributes, and (4) the best tool(s) for assessing their quality. A systematic literature search (up to November 2022) was carried out using: Medline, EMBASE, Scopus, CINAHL, PsycInfo, and Web of Science. Articles that met all of the following inclusion criteria were included: reported on physicians' perspectives on clinical indicators and/or tools for assessing the quality of clinical indicators, addressing at least one of the four review objectives; the clinical indicators related to care at least partially delivered by physicians; and published in a peer-reviewed journal. Data extracted from eligible studies were appraised using the Critical Appraisal Skills Programme tool. A thematic synthesis of data was conducted using NVivo software. Descriptive themes were inductively derived from codes, which were grouped into analytical themes answering each objective. A total of 14 studies were included, with 17 analytical themes identified for objectives 1-3 and no data identified for objective 4. Results showed that indicators can play an important motivating role for physicians to improve the quality of care and show where changes need to be made. For indicators to be effective, physicians should be involved in indicator development, recording relevant data should be straightforward, indicator feedback must be meaningful to physicians, and clinical teams need to be adequately resourced to act on findings. Effective indicators need to focus on the most important areas for quality improvement, be consistent with good medical care, and measure aspects of care within the control of physicians. Studies cautioned against using indicators primarily as punitive measures, and there were concerns that an overreliance on indicators can lead to narrowed perspective of quality of care. This review identifies facilitators and barriers to meaningfully engaging physicians in developing and using clinical indicators to improve the quality of healthcare.

背景:临床指标越来越多地被用于提高医疗质量,尤其是随着 "大数据 "的出现,但医生对其在实践中的实用性尚不明确。我们回顾了已发表的调查医生观点的文献,重点关注与质量改进相关的以下目标:1)临床指标的作用;2)加强临床指标所需的条件;3)临床指标的关键属性;4)评估临床指标质量的最佳工具:方法:利用 Medline、EMBASE、Scopus、CINAHL、PsycInfo 和 Web of Science 进行了系统的文献检索(截至 2022 年 11 月)。符合以下所有纳入标准的文章均被纳入其中:报道了医生对临床指标的看法和/或评估临床指标质量的工具,至少涉及四个综述目标中的一个;临床指标至少部分与医生提供的护理相关;发表在同行评审期刊上。从符合条件的研究中提取的数据采用批判性评估技能计划(CASP)工具进行评估。使用 NVivo 软件对数据进行了专题综合。从代码中归纳出描述性主题,并将其归纳为回答每个目标的分析性主题:共纳入 14 项研究,为目标 1-3 确定了 17 个分析主题,目标 4 没有确定数据。结果表明,指标可以对医生提高医疗质量起到重要的激励作用,并显示出需要做出改变的地方。要使指标有效,医生应参与指标的制定,相关数据的记录应简单明了,指标反馈必须对医生有意义,临床团队需要有足够的资源根据研究结果采取行动。有效的指标需要关注最重要的质量改进领域,与良好的医疗护理相一致,并在医生的控制范围内衡量医疗护理的各个方面。研究告诫不要将指标作为主要的惩罚性措施,并担心过度依赖指标会导致对医疗质量的狭隘认识:本综述指出了医生有意义地参与制定和使用临床指标以提高医疗质量的促进因素和障碍。
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引用次数: 0
Quality criteria and certification for paediatric oncology centres: an international cross-sectional survey. 儿科肿瘤中心的质量标准和认证:国际横断面调查。
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-08-30 DOI: 10.1093/intqhc/mzae079
Sarah P Schladerer, Maria Otth, Katrin Scheinemann

Quality criteria and certification possibilities for paediatric oncology centres vary between countries and are not widely used. An overview of the type and how quality criteria and certifications are used in countries with highly developed healthcare systems is missing. This international cross-sectional survey investigated the use of quality criteria for paediatric oncology centres and whether certification is possible. We sent an online survey to paediatric oncologists from 32 countries worldwide and analysed the survey results and provided regional or national documents on quality criteria and certification possibilities descriptively. Paediatric oncologists from 28 (88%) countries replied. In most countries, the paediatric oncology centres were partly or completely grown historically (75%), followed by the development based on predefined criteria (29%), and due to political reason (25%), with more than one reason in some countries. Quality criteria are available in 20 countries (71%). We newly identified or specified five quality criteria, in addition to those from a previously performed systematic review. Certification of paediatric oncology centres is possible in 13 countries (46%), with a specific certification for paediatric oncology in seven, and a mandatory certification in three of them. The use of quality criteria and certification possibilities are heterogeneous, with quality criteria being more frequently used than certifications. Our study provides an overview of country-specific documents and links with quality criteria, and centre certification possibilities. It can serve as a reference document for stakeholders and may inform an international harmonization of quality criteria and centre certification between countries with similar healthcare systems.

背景儿科肿瘤中心的质量标准和认证可能性因国家而异,并未得到广泛应用。在医疗保健系统高度发达的国家中,质量标准和认证的类型和使用方式尚无概览。方法 本国际横断面调查旨在了解儿科肿瘤中心质量标准的使用情况以及是否可以进行认证。我们向全球 32 个国家的儿科肿瘤学家发送了一份在线调查问卷,并对调查结果以及所提供的有关质量标准和认证可能性的地区或国家文件进行了描述性分析。结果 来自 28 个国家(88%)的儿科肿瘤学家做出了回复。在大多数国家,儿科肿瘤中心部分或完全是由历史发展而来(75%),其次是根据预先确定的标准发展起来的(29%),还有一部分是出于政治原因(25%),有些国家还不止一个原因。有 20 个国家(71%)制定了质量标准。除了之前进行的系统回顾中的标准外,我们还新确定或指定了五项质量标准。13 个国家(46%)可以对儿科肿瘤中心进行认证,其中 7 个国家对儿科肿瘤中心进行了专门认证,3 个国家进行了强制性认证。结论 质量标准的使用和认证的可能性各不相同,质量标准比认证更常用。我们的研究概述了各国的文件、与质量标准的联系以及中心认证的可能性。它可作为利益相关者的参考文件,并可为具有类似医疗保健系统的国家之间质量标准和中心认证的国际协调提供信息。
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引用次数: 0
The relationship between person-centred care and well-being and satisfaction with care of patients living with obesity. 以人为本的护理与肥胖症患者的幸福感和护理满意度之间的关系。
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-08-30 DOI: 10.1093/intqhc/mzae078
Paige I Crompvoets, Anna P Nieboer, Elisabeth F C van Rossum, Jane M Cramm

Person-centred care (PCC) is associated with improved patient well-being and higher levels of satisfaction with care but its impact on individuals living with obesity is not well-established. The main aim of this study was to assess the relationship between PCC and the physical and social well-being of patients living with obesity, as well as their satisfaction with care. This study is based on a cross-sectional, web-based survey administered among a representative panel of Dutch individuals living with obesity. The primary outcomes were physical and social well-being and satisfaction with care. The primary exposure was a rating of overall PCC, encompassing its eight dimensions. In addition, covariates considered in the analyses included sex, age, marital status, education level, body mass index, and chronic illness. The data from a total of 590 participants were analysed using descriptive statistics, correlation analyses, and multiple regression analyses. Among PCC dimensions, participants rated 'access to care' the highest (M 4.1, SD 0.6), while 'coordination of care' (M 3.5, SD 0.8) was rated lower than all other dimensions. Participants' overall PCC ratings were positively correlated with their physical (r = 0.255, P < .001) and social well-being (r = 0.289, P < .001) and their satisfaction with care (r = 0.788, P < .001), as were the separate dimension scores. After controlling for sex, age, marital status, education level, body mass index, and chronic illness in the regression analyses, participants' overall PCC ratings were positively related to their physical (β = 0.24, P < .001) and social well-being (β = 0.26, P < .001), and satisfaction with care (β = 0.79, P < .001). PCC holds promise for improved outcomes among patients living with obesity, both in terms of physical and social well-being, as well as satisfaction with care. This is an important finding, particularly when considering the profound physical, social, and psychological consequences associated with obesity. In addition to highlighting the potential benefits of PCC in the healthcare of individuals living with obesity, the findings offer valuable insights into strategies for further refining the provision of PCC to meet the specific needs of these patients.

背景:以人为本的护理(PCC)与改善患者福祉和提高护理满意度有关,但其对肥胖症患者的影响尚未得到充分证实。本研究的主要目的是评估以人为中心的护理与肥胖症患者的身体和社会福祉之间的关系,以及他们对护理服务的满意度:本研究基于一项横断面网络调查,调查对象是具有代表性的荷兰肥胖症患者。主要结果是身体和社会福利以及对护理的满意度。主要影响因素是对整体 PCC 的评分,包括八个方面。此外,分析中考虑的协变量包括性别、年龄、婚姻状况、教育水平、体重指数和慢性疾病。研究人员采用描述性统计、相关性分析和多元回归分析等方法对 590 名参与者的数据进行了分析:在 PCC 的各个维度中,参与者对 "获得医疗服务 "的评分最高(中值 4.1,标度 0.6),而对 "医疗服务协调 "的评分(中值 3.5,标度 0.8)则低于其他所有维度。参与者对 PCC 的总体评价与他们的身体状况呈正相关(r = 0.255,结论:PCC 有望改善患者的治疗效果:PCC 有望改善肥胖症患者的治疗效果,包括身体和社会福祉以及对护理的满意度。这是一个重要的发现,尤其是考虑到肥胖对身体、社会和心理造成的深远影响。研究结果不仅强调了PCC在肥胖症患者医疗保健中的潜在益处,还为进一步完善PCC的提供策略以满足这些患者的特殊需求提供了有价值的见解。
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引用次数: 0
Applying models of co-production in the context of health and well-being. A narrative review to guide future practice. 在健康和福祉背景下应用共同生产模式。指导未来实践的叙事回顾。
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-08-28 DOI: 10.1093/intqhc/mzae077
Glenn Robert, Sara Donetto, Daniel Masterson, Sofia Kjellström

Recent years have seen a dramatic growth in interest in the nature and extent of co-production in the health and social care sectors. Due to the proliferation of work on co-production, there is variation in practice in how co-production is defined, understood, and used in practice. We conducted a narrative review to explore, and provide an overview of, which models of health and social care co-production have been developed, applied, and critiqued over recent decades. Seventy-three peer-reviewed articles met our inclusion criteria. In this set of articles, we identified three broad types of models: conceptual/theoretical, practice-oriented, and presenting a typology. We found that practice-oriented models, predominantly from the Health Services Research and Quality Improvement literature, had largely not drawn on conceptual/theoretical models from the disciplinary fields of Public Administration & Management and Sociology. In particular, they have largely neglected theoretical perspectives on relationships and power and agency in co-production work. The concepts of Service-Dominant Logic and Public Service-Dominant Logic as ways to think about the joint, collaborative process of producing new value, particularly in the context of the use of a service, have also been neglected. Our review has identified distinct literatures which have contributed a variety of models of health and social care co-production. Our findings highlight under-explored dimensions of co-production that merit greater attention in the health and social care contexts. The overview of models of co-production we provide aims to offer a useful platform for the integration of different perspectives on co-production in future research and practice in health and social care.

背景:近年来,人们对医疗和社会护理领域共同生产的性质和程度的兴趣急剧增长。由于有关共同生产的工作大量涌现,在实践中如何定义、理解和使用共同生产也存在着巨大差异:我们进行了一项叙述性综述,以探索和概述在过去几十年中,哪些医疗和社会护理共同生产模式得到了发展、应用和批评:73篇经同行评审的文章符合我们的纳入标准。在这些文章中,我们发现了三大类模式:概念/理论模式、实践导向模式和类型学模式。我们发现,以实践为导向的模型主要来自医疗服务研究和质量改进文献,在很大程度上没有借鉴公共行政与管理和社会学等学科领域的概念/理论模型。特别是,它们在很大程度上忽视了共同生产工作中的关系、权力和代理的理论视角,以及服务主导逻辑和公共服务主导逻辑的概念,这些概念是思考产生新价值的联合协作过程的方法,特别是在使用服务的背景下:我们的研究发现了不同的文献,这些文献提供了各种医疗和社会护理共同生产的模式。我们的研究结果强调了共同生产中尚未被充分探索的方面,这些方面值得在医疗和社会护理领域给予更多关注。我们对共同生产模式的概述旨在提供一个有用的平台,以便在未来的医疗和社会护理研究与实践中整合关于共同生产的不同观点。
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引用次数: 0
How should medical society face patient feedback in online review platforms? 医学会应如何面对在线评论平台中的患者反馈?
IF 2.7 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES Pub Date : 2024-08-21 DOI: 10.1093/intqhc/mzae075
Yudai Kaneda, Akihiko Ozaki, Kazunoshin Tachibana, Masahiro Wada, Kenji Gonda, Tetsuya Tanimoto, Hiroaki Shimmura, Mihajlo Jakovljevic

In the medical field, the importance of online reviews is escalating. However, the complexity of responding to these reviews is profound, as such anonymous critiques may encompass not only emotionally distressing content but also potentially malicious criticisms directed at healthcare professionals. While recognizing the vital role of patient feedback, there exists a necessity for a collective approach to managing online commentary. This effort seeks to strike a balance between patient satisfaction and the safeguarding of healthcare practitioners and administrative staff. We believe the global medical community must establish guidelines to effectively handle such scenarios, thereby contributing to the sustainability of patient-centered services.

在医疗领域,在线评论的重要性与日俱增。然而,回应这些评论的复杂性却很高,因为这些匿名评论不仅可能包含令人情绪低落的内容,还可能包含针对医疗专业人员的恶意批评。在认识到患者反馈的重要作用的同时,有必要采取一种集体方法来管理网络评论。这项工作力求在患者满意度与保护医疗从业人员和行政人员之间取得平衡。我们认为,全球医疗界必须制定有效处理此类情况的准则,从而促进以患者为中心的服务的可持续性。
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International Journal for Quality in Health Care
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