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New Techno-Stressors Among Knowledge Professionals: The Contribution of Artificial Intelligence and Websites that Misinform Clients 知识专业人士中的新技术压力源:人工智能和误导客户的网站的贡献
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-04-03 DOI: 10.1080/10864415.2021.1887695
Nathalie Cadieux, Pierre Fournier, Jean Cadieux, Martine Gingues
ABSTRACT Current measures of technostress do not consider some recent techno-stressors generated by information and communications technologies. Such stressors may affect knowledge professionals by challenging their credibility, such as insecurity induced by artificial intelligence and websites that misinform clients. This paper presents the development and validation of a 25-item self-report instrument (Techno-Stressors-Index; eight dimensions) based on established guidelines and including new and adapted dimensions of techno-stressors in a professional context. This study was conducted in four phases using a multimethod approach: qualitative exploratory ia pretest, a final validation using exploratory factor analysis and confirmatory factor analysis, and the assessment of nomological validity by testing the relationship between reactions to techno-stressors and psychological distress. The results confirm the relevance of insecurity induced by artificial intelligence and of websites that misinform clients as contributing factors to the technostress process.
当前的技术压力测量没有考虑到信息和通信技术产生的一些最新技术压力源。这些压力源可能会通过挑战知识专业人士的可信度来影响他们,比如人工智能和误导客户的网站带来的不安全感。本文介绍了一种25项自我报告量表(技术-压力-指数;(8个维度)基于既定的指导方针,并在专业背景下包括新的和适应的技术压力因素维度。本研究分为四个阶段,采用多方法进行:前测的定性探索性研究,探索性因子分析和验证性因子分析的最终验证,以及通过测试技术应激源反应与心理困扰之间的关系来评估理论效度。结果证实了人工智能引起的不安全感和误导客户的网站作为技术压力过程的促成因素的相关性。
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引用次数: 5
Online Consumers’ Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective 网络消费者自我收集满意度:服务公平视角下的价值共创
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-04-03 DOI: 10.1080/10864415.2021.1887699
Xueqin Wang, Kum Fai Yuen, Chee-Chong Teo, Y. Wong
ABSTRACT E-commerce logistics services are increasingly offering innovative solutions that invite consumers’ co-creation. Although value co-creation empowers consumers, it also connotes a sense of exploitation. This study explores the fairness perspective of co-creating satisfactory logistics services, using self-collection service as an example. A theoretical model based on synthesized insights of Fairness Heuristics and Selective Information Processing was conceptualized and validated. Survey data were collected from 680 actual self-collection users. The findings show a three-pronged service evaluation process with consumers’ fairness perception as a central anchorage. Furthermore, the satisfaction formation process is moderated by consumers’ pre-formed beliefs leading to biased evaluations of co-creation experiences. This study contributes to literature with a contingent framework of consumers’ participation in logistics services, suggesting a heuristic-based process of value co-creation among the consumers. We also create practical insights on consumers’ preformed beliefs toward the logistics services and service providers that lead to a biased satisfaction formation process.
电子商务物流服务越来越多地提供创新的解决方案,邀请消费者共同创造。虽然价值共同创造赋予了消费者权力,但它也隐含着一种剥削感。本研究以自助收件服务为例,探讨共同创造满意物流服务的公平性视角。基于公平启发式和选择性信息处理的综合见解,提出了一个理论模型并进行了验证。调查数据收集自680个实际的自我收集用户。研究结果表明,服务评价过程以消费者的公平感知为中心锚点。此外,消费者的预形成信念会调节满意度的形成过程,从而导致对共同创造体验的偏见评价。本研究提供了一个消费者参与物流服务的偶然框架,提出了一个基于启发式的消费者价值共同创造过程。我们还对消费者对物流服务和服务提供商的预先形成的信念产生了实际的见解,这些信念导致了有偏见的满意度形成过程。
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引用次数: 15
How Adolescents Cope with Technostress: A Mixed-Methods Approach 青少年如何应对技术压力:一种混合方法
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-04-03 DOI: 10.1080/10864415.2021.1887696
Marco Schmidt, Lukas Frank, Henner Gimpel
ABSTRACT A broad stream of research strives to understand stress directly or indirectly resulting from the use of information and communication technology (ICT), commonly referred to as technostress. A group at high risk of suffering from the consequences of technostress is adolescents because they grow up using ICT daily and are still developing their identity, acquiring mental strength, and adopting essential social skills. Our research combines a qualitative and a quantitative study and contributes to an understanding of what strategies adolescents use to cope with the demands of ICT use. In qualitative workshops with adolescents, we collect 30 coping responses in five categories. A subsequent quantitative study finds gender- and age-related differences in adolescents’ perception of technostress and concludes that adolescents as a group activate a broad portfolio of coping responses. Exploratory factor analysis reveals five factors underlying adolescents’ activation of coping responses: Avoid Stressful ICT, Follow the Rules, Use ICT Consciously, Contain Negative Emotions, and Acquire ICT. We find that the coping responses related to the Avoid Stressful ICT factor are significantly more common among girls than boys and derive that adolescents who own more devices might have a lower tendency to Follow the Rules. A joint analysis of coping responses and technostress creators reveals that, not surprisingly, coping increases with higher intensity of technostress, but some coping responses break out of this pattern. With this research, we contribute to the theoretical and empirical understanding of an important phenomenon associated with digitalization’s dark sides (technostress coping) in an important yet understudied population (adolescents 10–17 years of age). Future research may build on our work and investigate additional parameters determining differences in adolescents’ coping behavior.
摘要广泛的研究致力于理解信息和通信技术(ICT)使用直接或间接产生的压力,通常被称为技术压力。青少年是技术压力后果的高危人群,因为他们在成长过程中每天都在使用信息和通信技术,并且仍在发展自己的身份、获得精神力量和掌握基本的社交技能。我们的研究结合了定性和定量研究,有助于了解青少年使用何种策略来应对信息和通信技术的使用需求。在针对青少年的定性研讨会中,我们收集了五类30种应对措施。随后的一项定量研究发现,青少年对技术压力的感知存在性别和年龄差异,并得出结论,青少年作为一个群体激活了广泛的应对反应组合。探索性因素分析揭示了青少年激活应对反应的五个因素:避免压力性信息通信技术、遵守规则、有意识地使用信息通信技术,遏制负面情绪和获得信息通信技术。我们发现,与避免压力的ICT因素相关的应对反应在女孩中比男孩更常见,并得出结论,拥有更多设备的青少年遵守规则的倾向可能更低。对应对反应和技术压力创造者的联合分析表明,毫不奇怪,应对随着技术压力强度的增加而增加,但一些应对反应打破了这种模式。通过这项研究,我们有助于在一个重要但研究不足的人群(10-17岁的青少年)中,从理论和实证上理解与数字化的黑暗面(技术压力应对)相关的一个重要现象。未来的研究可能会以我们的工作为基础,调查决定青少年应对行为差异的其他参数。
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引用次数: 15
Special Issue: Dark Sides of Digitalization 特刊:数字化的黑暗面
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-04-03 DOI: 10.1080/10864415.2021.1887694
Ofir Turel, Hamed Qahri-Saremi, Isaac Vaghefi
The digitalization of individuals (i.e., the proliferation of digital technologies in the lives of individual users), organizations (i.e., digitalization of work and the business environment), and societies (i.e., the digital economy) has been enabled by digital technologies such as smartphones, social media, cloud-based systems, robots, and artificial intelligence. The adoption and use of these technologies have increasingly reshaped human’s perceptions, actions, and environments and have been associated with a myriad of benefits for individuals, organizations, and societies (e.g., connectivity, enhanced decision-making, increased productivity, and economic growth) [6, 8, 17]. Despite the conspicuous benefits, digitalization has been a revolution. Different from prior revolutions, such as the industrial revolution, or revolution in transportation (e.g., as manifested in changes in speeds of trains and cars), it has been aggressive, fast moving and status quo shattering. Just over the last 40 years, personal computers have increased in storage volume and processing speeds by huge magnitudes. Like other revolutions, though, the rise of digital technologies has started revealing a number of “dark sides” with grave impacts at the individual, organizational, and societal levels [53]. While the bright sides of digitalization have received considerable scholarly attention, the literature on the dark sides of digitalization is in its early stages and in need of further research [48]. This special issue sought to add to the bodies of work that gradually mitigate this gap. At the individual level, the research on the dark side of digitalization engages with investigating its negative consequences and the side effects of using utilitarian and hedonic information technology (IT) artifacts for individual users. It acknowledges the existence of “bright sides” of IT but still strives to understand and find ways to mitigate negative, or “dark side” effects of IT on individuals, firms, and societies. So far, notable findings in this area have shed light on technology addiction [34, 46], problematic use of IT [46], technostress [4, 41, 42], general stress [45, 54], experience of ambivalence [33], negative health outcomes [40], security and privacy concerns [12, 14], online deviant behaviors such as cyberbullying [22, 23, 56], and the dark side of user-generated content [20, 32]. Adverse effects of digitalization of individuals can impact everyone, from children [11] and youth
智能手机、社交媒体、基于云的系统、机器人和人工智能等数字技术推动了个人(即数字技术在个人用户生活中的扩散)、组织(即工作和商业环境的数字化)和社会(即数字经济)的数字化。这些技术的采用和使用越来越多地重塑了人类的感知、行动和环境,并为个人、组织和社会带来了无数好处(例如,连通性、增强决策、提高生产力和经济增长)[6,8,17]。尽管有明显的好处,数字化已经成为一场革命。与之前的革命不同,如工业革命或运输革命(例如,表现为火车和汽车速度的变化),它具有侵略性、快速发展和打破现状的特点。就在过去的40年里,个人电脑的存储量和处理速度都有了巨大的增长。然而,与其他革命一样,数字技术的兴起已经开始揭示出一些“黑暗面”,对个人、组织和社会层面产生了严重影响[53]。虽然数字化的光明面受到了相当多的学术关注,但关于数字化黑暗面的文献仍处于早期阶段,需要进一步研究[48]。这一特刊力求增加逐渐缩小这一差距的工作。在个人层面,对数字化黑暗面的研究致力于调查其负面后果,以及为个人用户使用功利和享乐信息技术(IT)工件的副作用。它承认信息技术存在“光明面”,但仍努力理解并找到减轻信息技术对个人、公司和社会的负面或“黑暗面”影响的方法。到目前为止,该领域的显著发现揭示了技术成瘾[34,46]、信息技术使用问题[46]、技术压力[4,41,42]、一般压力[45,54]、矛盾心理体验[33]、负面健康结果[40]、安全和隐私问题[12,14]、网络欺凌等网络越轨行为[22,23,56]以及用户生成内容的黑暗面[20,32]。个人数字化的不利影响可能影响到每个人,从儿童[11]到青年
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引用次数: 12
Editor’s Introduction 编辑器的介绍
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-04-03 DOI: 10.1080/10864415.2021.1887693
Vladimir Zwass
This is the winter of our discontent with the dark sides of the Internet in the era of effective artificial intelligence. Social media roil our societies, broad claims are made about the harvesting of personal data underpinning the coming surveillance economy, entire job categories and any number of workplaces are threatened with extinction, massive security breaches and exposures abound, and the challenges of collective action enabled by online platforms are being faced. And all of this is before we think of the technostress and other psychological and cognitive challenges to individuals. Of course, this is also the winter when the Internet and the web with the associated technologies truly enable us to live and work, speed the innovations that save many lives and enable us to respond to emergencies, empower us to communicate and work together, and provide the warp and weft of our social and societal lives, and as e-commerce (EC) feeds us and clothes us. EC in HealthTech, EduTech, FinTech stands for the transformations of the great swaths of our lives that disperse the innovations and benefits of digitalization across nations and round the world. These terms comprise, among many others, such wonderful benefits to people as virtual access to a major city medical specialist from a rural location, an opening to a new pursuit via massively open online courses (or MOOC), and a participation in the marketplaces for the unbanked. The lift we all can receive from the Internet-based technologies has to be understood and sometimes earned with an effort. Our hopes for a better life must attach to the effective assimilation and diffusion of powerful technologies. The Internet-based technologies and artificial intelligence—primarily machine learning—are the contemporary engines of innovation, productivity, and human flourishing. The speed and relentlessness of this technological revolution do disorient and induce anomie that we witness all around us. At the same time, we are offered opportunities for a continuing enrichment of our personal and working lives. We should remember that all powerful technologies have dark sides and multiple-order negative effects, many of them recognized only in the fullness of time. The Industrial Revolution of the 18th and 19th centuries had brought misery to millions before bringing freedom from poverty and prosperity to billions. This having been said, now that we are increasingly aware of the features of the dark side of our digital lives, we need to intensify our research and see them whole and apart, and we need to direct our research at the actions to be taken against the dark sides we now perceive. This is the way we can all share more fully in the benefits of digitalization. This special issue on Dark Sides of Digitalization is a worthy contribution to this very large task. Its guest editors, Ofir Turel, Hamed Qahri-Saremi, and Isaac Vaghefi, present to you four papers that focus on such deleterious aspects as technostr
这是我们对有效人工智能时代互联网黑暗面不满的冬天。社交媒体搅乱了我们的社会,人们对收集个人数据提出了广泛的要求,这些数据支撑着即将到来的监控经济,整个工作类别和任何数量的工作场所都面临着灭绝的威胁,大规模的安全漏洞和暴露比比皆是,在线平台所带来的集体行动面临着挑战。所有这些都发生在我们想到技术压力以及其他对个人的心理和认知挑战之前。当然,这也是一个冬天,当互联网和网络及其相关技术真正使我们能够生活和工作,加快拯救许多生命的创新,使我们能够应对紧急情况,使我们有能力共同沟通和工作,为我们的社会和社会生活提供经纬,当电子商务(EC)为我们提供食物和衣服时,金融科技代表着我们生活的巨大转变,将数字化的创新和好处分散在各国和世界各地。这些条款包括对人们的巨大好处,比如从农村地区虚拟接触大城市的医疗专家,通过大规模开放的在线课程(MOOC)开启新的追求,以及为无银行账户的人参与市场。我们都能从基于互联网的技术中获得的提升必须得到理解,有时也需要付出努力。我们对美好生活的希望必须重视有效吸收和传播强大的技术。基于互联网的技术和人工智能——主要是机器学习——是创新、生产力和人类繁荣的当代引擎。这场技术革命的速度和无情确实让我们迷失了方向,并引发了我们周围的失范。与此同时,我们也有机会继续丰富我们的个人和工作生活。我们应该记住,所有强大的技术都有黑暗面和多阶负面影响,其中许多只有在时间成熟时才会被认识到。18世纪和19世纪的工业革命给数百万人带来了苦难,然后给数十亿人带来了摆脱贫困和繁荣的自由。话虽如此,现在我们越来越意识到我们数字生活的黑暗面的特征,我们需要加强研究,把它们完整地分开来看,我们需要把研究的方向指向我们现在所感知的黑暗面。这是我们可以更充分地分享数字化好处的方式。这期关于数字化黑暗面的特刊是对这项艰巨任务的一个有价值的贡献。它的客座编辑Ofir Turel、Hamed Qahri Saremi和Isaac Vaghefi向您展示了四篇论文,这些论文聚焦于技术压力和对社交媒体的过度依赖等有害方面。作者们提请我们注意由不断出现的新技术引起的新形式的压力,对这些现象采用了新的视角,并为他们的研究带来了新的工具。已经部署了多种理论视角和研究方法,研究结果为减轻压力提供了可操作的建议《国际电子商务杂志》2021,第25卷,第2期,125-126https://doi.org/10.1080/10864415.2021.1887693
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引用次数: 0
Social Media Affordances to Engage Clients During the Sales Process: Sequential versus Multiplex Media Use 社交媒体在销售过程中吸引客户的能力:顺序与多重媒体使用
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-01-02 DOI: 10.1080/10864415.2021.1846855
Matthew S. Weber, Müge Haseki
ABSTRACT Social media have changed the way salespeople communicate with and build relationships with clients. This study explores how social media are integrated into the communication strategies of sellers in a business-to-business e-commerce context using an affordances approach to analysis. Seller strategies used to build and develop relationships with clients were analyzed based on data collected from a large multinational corporation. Data were collected through a series of interviews and ethnographic observations and were analyzed as part of a multimethod case study. The findings show that employees strategically select media to build stronger client relationships. Contrasting prior work on the topic, we find that sellers are more likely to use media sequentially than simultaneously, and sellers often leverage social media because of the searchability and immediacy of the platform compared with other tools. The concluding section outlines practical implications for managers and illustrates how the process of social media use in sales aligns with key stages of the sales process.
摘要社交媒体改变了销售人员与客户沟通和建立关系的方式。本研究采用可供性分析方法,探讨了在企业对企业的电子商务环境中,社交媒体如何融入卖家的沟通策略。基于从一家大型跨国公司收集的数据,分析了用于建立和发展与客户关系的卖家策略。数据是通过一系列访谈和人种学观察收集的,并作为多方法案例研究的一部分进行分析。研究结果表明,员工从战略上选择媒体是为了建立更牢固的客户关系。对比之前关于该主题的工作,我们发现卖家更有可能顺序使用媒体,而不是同时使用,而且卖家经常利用社交媒体,因为与其他工具相比,该平台具有可搜索性和即时性。最后一节概述了对经理的实际影响,并说明了社交媒体在销售中的使用过程如何与销售过程的关键阶段相一致。
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引用次数: 6
Personalized Ranking of Online Reviews Based on Consumer Preferences in Product Features 基于消费者产品特征偏好的在线评论个性化排名
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-01-02 DOI: 10.1080/10864415.2021.1846852
Anupama Dash, Dongsong Zhang, Lina Zhou
ABSTRACT Online consumer reviews (OCRs) can function as a venue for digital collaboration among various stakeholders to better meet collaborate in consumer needs. The sheer volume of OCRs, however, has posed challenges to efficient search and navigation. Importantly, consumers' needs of product information may differ because of their different preferences in product features. Such differences remain underaddressed in the OCR literature. This research introduces a novel framework - Product feature based Personalized Review Ranking (P2R2), which predicts review helpfulness for individual consumers based on their preferences in product features using a latent class regression model. The framework also leverages the similarities among different consumers to derive consumer classes. An empirical evaluation of a prototype of P2R2 with a user study provides strong evidence that the review rankings produced by P2R2 are more similar to users’ self-rankings than by a helpfulness vote based ranking method. The findings of this study offer theoretical insights, novel technical design artifacts, and empirical evidence for enhancing OCR platforms with review ranking personalization.
在线消费者评论(ocr)可以作为不同利益相关者之间数字协作的场所,以更好地满足消费者需求的协作。然而,大量的ocr给高效的搜索和导航带来了挑战。重要的是,由于消费者对产品特性的偏好不同,他们对产品信息的需求可能会有所不同。这些差异在OCR文献中仍未得到充分解决。本研究引入了一个新的框架——基于产品特征的个性化评论排名(P2R2),该框架基于消费者对产品特征的偏好,使用潜在类回归模型预测消费者的评论有用性。该框架还利用不同消费者之间的相似性来派生消费者类。基于用户研究的P2R2原型的实证评估提供了强有力的证据,证明P2R2产生的评论排名更类似于用户的自我排名,而不是基于帮助性投票的排名方法。本研究的发现为通过评论排名个性化来增强OCR平台提供了理论见解、新颖的技术设计工件和经验证据。
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引用次数: 22
Backfiring: The Low-Discount Boomerang Effect Based on Online Purchases 反作用:基于在线购物的低折扣回旋效应
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-01-02 DOI: 10.1080/10864415.2021.1846856
Xiaosong Dong, Wei Liu, Xing Zhao
ABSTRACT Price discounts are not always positively correlated with consumers’ purchases. When purchasing nonessential products, a low discount may reduce consumers’ purchase intentions, resulting in the boomerang effect. Thus, the correlation between the discount rate and purchase volume is displayed as a U-shaped curve. The extant research mainly discusses the internal causes of the boomerang effect in offline purchases but rarely considers the mechanism in online purchases. Using the consumption data of users of the Bestpay platform as our research sample, we explore the conditions generating the online low-discount boomerang effect. Our empirical findings reveal that the low-discount boomerang effect still exists only for nonessential products, but the discount range of the effect is expanded compared with that in the offline channel. Additionally, the effect weakens as the product price increases. The statistical characteristics are not significant after reaching a certain price value. On the basis of these findings, we focus on how to avoid or reasonably use the low-discount boomerang effect in online marketing. Some controllable factors, such as the merchant scale, consumers’ online learning and online product heterogeneity, were shown to affect the interval length of the low-discount boomerang effect. Then we provide solutions to avoid this promotion trap. This study contributes to research concerning low-discount promotions and provides guidance for the development of online marketing strategies.
摘要价格折扣并不总是与消费者的购买呈正相关。在购买非必需品时,低折扣可能会降低消费者的购买意愿,从而产生回旋镖效应。因此,折扣率和购买量之间的相关性显示为U形曲线。现有的研究主要讨论了线下购物中回旋镖效应的内在原因,但很少考虑线上购物的机制。以百付平台用户的消费数据为研究样本,探讨了网络低折扣回旋镖效应的产生条件。我们的实证结果表明,低折扣回旋镖效应仍然只存在于非必需品,但与线下渠道相比,这种效应的折扣范围有所扩大。此外,这种影响随着产品价格的上涨而减弱。在达到一定的价格值后,统计特征并不显著。在此基础上,我们重点研究了如何避免或合理利用网络营销中的低折扣回旋镖效应。商家规模、消费者在线学习和在线产品异质性等可控因素影响了低折扣回旋镖效应的区间长度。然后我们提供解决方案来避免这种促销陷阱。本研究有助于低折扣促销的研究,并为网络营销策略的制定提供指导。
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引用次数: 2
Autonomous but Interdependent: The Roles of Initiated and Received Task Interdependence in Distributed Team Coordination 自主但相互依赖:在分布式团队协调中发起和接收任务相互依赖的角色
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-01-02 DOI: 10.1080/10864415.2021.1846851
M. Berntzen, Sut I. Wong
ABSTRACT Distributed team arrangements are becoming “the new normal”. The present study considers the evolution of electronic commerce into an area where operational interaction and coordination of work occurs when previously only commerce occurred. As more teams are moving online, the need to understand the conditions supporting team coordination is becoming increasingly prevalent. By examining the moderating roles of initiated and received task interdependence on the relationship between perceptions of self-management and coordination in distributed teams, we aim to advance research in the area of e-commerce and benefit distributed teams in current and future practice. Results based on a survey of 101 professionals working in distributed teams indicate that the level of team self-management is positively related to perceived coordination when the level of initiated task interdependence within a team is high, as well as when the level of received task interdependence is low. These findings further indicate that initiated and received team task interdependence represent difference team coupling structures that can enable or hinder team coordination. Theoretical and practical implications for the boundary conditions to sustain coordination in self-managing teams are discussed.
分布式团队安排正在成为“新常态”。本研究考虑电子商务的演变,使其成为一个业务互动和工作协调发生的领域,而以前只有商务发生。随着越来越多的团队迁移到网上,了解支持团队协调的条件的需求变得越来越普遍。通过研究分布式团队中初始任务和接收任务相互依赖对自我管理和协调感知之间关系的调节作用,我们旨在推进电子商务领域的研究,并在当前和未来的实践中使分布式团队受益。通过对101名在分布式团队中工作的专业人员的调查结果表明,当团队内部发起的任务相互依赖水平高时,团队自我管理水平与感知协调水平正相关,而当团队内部接受的任务相互依赖水平低时,团队自我管理水平与感知协调水平正相关。这些发现进一步表明,发起和接受的团队任务相互依赖代表了不同的团队耦合结构,可以促进或阻碍团队协调。讨论了在自我管理团队中维持协调的边界条件的理论和实践意义。
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引用次数: 5
Special Issue: Digital Collaboration 特刊:数字协作
IF 5 3区 管理学 Q2 BUSINESS Pub Date : 2021-01-02 DOI: 10.1080/10864415.2021.1846850
Robert M. Fuller, Souren Paul, Lina Zhou
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引用次数: 1
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International Journal of Electronic Commerce
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