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How and when does the career future time perspective motivate service performance? 职业未来时间观如何以及何时激励服务绩效?
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-10-08 DOI: 10.1080/09585192.2023.2266678
Shenyang Hai, In-Jo Park
AbstractDespite the importance of the career future time perspective (CFTP) in shaping employee work behavior and performance, we know little about how and when CFTP influences employee performance. Based on the person-situation interactionist model, the present study proposes a comprehensive model wherein CFTP interacts with important contextual factors (i.e. work meaningfulness and perceived task interdependence) to influence strengths use for tasks and relationships, which subsequently impacts service performance—a particularly crucial output for the success of service organizations. We empirically examine this model using multi-wave and multi-source data collected from 246 hotel employee-supervisor dyads. We found that CFTP had a positive impact on strengths use for tasks and relationships, both of which were associated with increased in- and extra-role service performance. Furthermore, CFTP had a stronger relationship with strengths use for tasks and further service performance when work meaningfulness was high. CFTP was also closely associated with strengths use for relationships and subsequent service performance, regardless of the level of perceived task interdependence. We contribute to the literature by uncovering the mediating mechanisms and boundary conditions in the relationship between CFTP and service performance.Keywords: Career future time perspectivestrengths usemeaningfulness of workperceived task interdependenceserviceperformance Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementThe data that support the findings of this study are available from the corresponding author, upon reasonable request.Additional informationFundingThis research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.
摘要尽管职业未来时间观(CFTP)在塑造员工工作行为和绩效方面具有重要意义,但我们对CFTP如何以及何时影响员工绩效知之甚少。基于人-情境互动模型,本研究提出了一个综合模型,其中CFTP与重要的情境因素(即工作意义和感知任务相互依赖)相互作用,影响任务和关系的优势使用,进而影响服务绩效——这是服务组织成功的一个特别重要的输出。我们使用从246对酒店员工-主管中收集的多波和多源数据对该模型进行了实证检验。我们发现CFTP对任务和人际关系的优势使用有积极的影响,这两者都与角色内和角色外服务绩效的增加有关。此外,当工作意义高时,CFTP与任务优势使用和进一步的服务绩效有更强的关系。无论感知到的任务相互依赖程度如何,CFTP也与人际关系的优势使用和随后的服务绩效密切相关。我们通过揭示CFTP与服务绩效之间关系的中介机制和边界条件来贡献文献。关键词:职业未来时间视角优势工作使用意义感知任务相互依赖性服务绩效披露声明作者未报告潜在利益冲突。数据可用性声明支持本研究结果的数据可在合理要求下从通讯作者处获得。本研究没有从公共、商业或非营利部门的资助机构获得任何特定的资助。
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引用次数: 0
Negative impression management: the troublemaker as trouble seeker 负面印象管理:把制造麻烦的人当作找麻烦的人
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-10-02 DOI: 10.1080/09585192.2023.2262373
Iris Mor, Shay S. Tzafrir, Yochanan Altman, Yehuda Baruch, I-Ting Chen, Konstantin Karl Weicht
AbstractExtending the discourse on impression management, we explore a counter-intuitive workplace deviance phenomenon whereby employees aim to get themselves fired from their jobs. Employing exploratory qualitative methods, we collected evidence from employees who practice deliberate negative impression management (NIM), from parties who witnessed NIM, and from Human Resource (HR) managers who have dealt with NIM, in two distinct geographies: Israel and Taiwan. The paper outlines the diverse sources of NIM, its specified and unspecified aims, its actual consequences, and its prevalence. This unique dataset offers insights that extend our understanding of impression management theory and practice, serving as a mean to explicating a variant of deviant behavior at the workplace and providing information to HR personnel on ways to engage with the issue.Keywords: negative impression managementqualitative methodologyproximal withdrawal states theorysignaling theoryIsraelTaiwan Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementData not available - participant consent: The participants of this study did not give written consent for their data to be shared publicly, so due to the sensitive nature of the research supporting data is not available.
摘要延伸印象管理的论述,我们探讨了一种反直觉的工作场所偏差现象,即员工的目标是让自己从工作中被解雇。采用探索性质的方法,我们收集了来自以色列和台湾两个不同地区实施故意负面印象管理(NIM)的员工、目睹过NIM的当事人和处理过NIM的人力资源(HR)经理的证据。本文概述了NIM的不同来源,其指定和未指定的目标,其实际后果,以及它的流行。这个独特的数据集提供了扩展我们对印象管理理论和实践的理解的见解,作为解释工作场所异常行为的一种变体的手段,并为人力资源人员提供有关处理该问题的方法的信息。关键词:负面印象管理定性方法近端退缩状态理论信号传导理论以色列台湾披露声明作者未报告潜在利益冲突。数据可用性声明数据不可用-参与者同意:本研究的参与者没有书面同意公开分享他们的数据,因此由于研究的敏感性,支持数据不可用。
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引用次数: 1
How does managerial consultation backfire pertaining to employee voice pressure? 管理咨询在员工声音压力方面是如何适得其反的?
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-10-02 DOI: 10.1080/09585192.2023.2263347
Xiaotian Wang, Jingming Guo, Yujie Cai, Yue Zhu, Jinyun Duan
AbstractIn response to managerial consultation, employees are likely to be pressured yes-persons. In this paper, we propose the concept of voice pressure and explore its antecedent of managerial consultation and differential voice consequences (i.e. challenging vs. supportive voice). Using a time-lagged survey of 346 employees and their direct leaders in mainland China, we found that managerial consultation could lead to employee voice pressure. We also found that after controlling for the social exchange mechanism (i.e. leader-member exchange) and enabling mechanism (i.e. voice efficacy), the ‘managerial consultation-voice pressure-challenging voice’ relationship is negative, while the ‘managerial consultation-voice pressure-supportive voice’ relationship is positive. Furthermore, these indirect relationships are pronounced when employee power distance orientation is higher (vs. lower). We provide a new perspective for the interpretation of managerial consultation; it puts voice pressure on employees and makes them more likely to be managers’ yes-persons. Therefore, managers who expect constructive challenging ideas should conduct consultation selectively and discreetly according to employees’ attitudes towards power inequalities (i.e. power distance orientation).Keywords: Managerial consultationvoice pressurechallenging voicesupportive voiceemployee power distance orientation Disclosure statementNo potential conflict of interest was reported by the author(s).Data availability statementThe data used for this study are available from the corresponding author upon reasonable request.Additional informationFundingThis study was financially supported by the National Science Foundation of China (NSFC - 72072058 & 71732007).
在对管理咨询的回应中,员工很可能会成为“应声虫”。在本文中,我们提出了声音压力的概念,并探讨了其在管理咨询和不同声音后果(即挑战与支持的声音)中的前因。通过对中国大陆346名员工及其直接领导的滞后调查,我们发现管理咨询可能导致员工声音压力。我们还发现,在控制社会交换机制(即领导-成员交换)和赋能机制(即话语权效能)后,“管理协商-话语权压力-挑战话语权”的关系为负,“管理协商-话语权压力-支持话语权”的关系为正。此外,这些间接关系在员工权力距离倾向较高(相对较低)时更为明显。我们为管理咨询的解释提供了一个新的视角;它给员工施加了声音压力,使他们更有可能成为经理的唯唯诺诺克者。因此,期待建设性的挑战性意见的管理者应该根据员工对权力不平等的态度(即权力距离取向)有选择地、谨慎地进行咨询。关键词:管理咨询声音压力挑战声音支持声音员工权力距离取向披露声明作者未报告潜在的利益冲突。数据可用性声明本研究使用的数据可根据通讯作者的合理要求获得。本研究由中国国家自然科学基金(NSFC - 72072058 & 71732007)资助。
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引用次数: 0
Black and abused: understanding who Black employees hold accountable for their mistreatment 黑人和被虐待:了解黑人员工应该为他们受到的虐待负责
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-09-24 DOI: 10.1080/09585192.2023.2261847
Darryl B. Rice, Terrance L. Boyd, Doug A. Franklin
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引用次数: 0
In search of organizational strategic competitiveness? A systematic review of human resource outsourcing literature (1999–2022) 寻找组织战略竞争力?人力资源外包文献系统综述(1999-2022)
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-09-22 DOI: 10.1080/09585192.2023.2258360
Qijie Xiao, Fang Lee Cooke, Mengtian Xiao
AbstractHuman resource outsourcing (HRO) has been an important development in the HRM function since the 1990s as organizations seek cost reduction and competitive advantages. Does HRO enhance organizational competitiveness and strategic capability? Based on a systematic review of 97 journal articles published between 1999 and 2022, we identify several key patterns of existing research on HRO, such as a heavy reliance on quantitative methods, the dominance of traditional economic theories, and a focus mainly on the perspective of client organizations. However, whether HRO services can accomplish organizational strategic capability remains equivocal. To unpack the relationship between HRO and organizational performance, we establish an HRO process model which includes several blocks: HRO decision, HRO implementation, HRO perception, HRO evaluation, and HRO maintenance. Among these blocks, there is a dynamic interplay between multiple stakeholders across fields. We call for future HRO research and practice to pay attention to employee perception to enhance HRO’s effect and value as part of strategic human resource management, thus extending HR system strength theory. We also call for future research to clarify the contextual role of emerging technology in promoting HRO, given the increasing use of digital technology and HR data analytics.Keywords: Employee perceptionhuman resource outsourcingstrategic human resource managementresource-based viewtechnologytransaction cost Disclosure statementNo potential conflict of interest was reported by the author(s)Data availability statementThe data that support the findings of this study are available from the corresponding author upon reasonable request.Additional informationFundingThis work was supported by the National Natural Science Foundation of China (research project 72102191).
摘要人力资源外包(HRO)是20世纪90年代以来人力资源管理职能的一个重要发展,因为组织寻求降低成本和竞争优势。人力资源管理是否能提高组织的竞争力和战略能力?基于对1999年至2022年间发表的97篇期刊论文的系统回顾,我们发现了现有人力资源管理研究的几个关键模式,如严重依赖定量方法、传统经济理论的主导地位以及主要关注客户组织的视角。然而,人力资源管理服务是否能够实现组织战略能力仍然是一个模棱两可的问题。为了揭示人力资源管理与组织绩效之间的关系,我们建立了一个人力资源管理过程模型,该模型包括人力资源管理决策、人力资源管理实施、人力资源管理感知、人力资源管理评估和人力资源管理维护几个模块。在这些区块中,跨领域的多个利益相关者之间存在动态的相互作用。我们呼吁未来人力资源管理的研究和实践应关注员工感知,以提升人力资源管理作为战略人力资源管理的一部分的作用和价值,从而延伸人力资源系统实力理论。鉴于数字技术和人力资源数据分析的使用越来越多,我们还呼吁未来的研究澄清新兴技术在促进人力资源管理方面的背景作用。关键词:员工感知人力资源外包战略人力资源管理资源观技术交易成本披露声明作者未报告潜在利益冲突数据可得性声明支持本研究结果的数据可从通讯作者处合理索取。项目资助:国家自然科学基金项目(72102191)。
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引用次数: 0
Multidimensional work-nonwork balance: are balanced employees productive at work and satisfied with life? 多维工作-非工作平衡:平衡的员工工作效率高、生活满意吗?
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-09-19 DOI: 10.1080/09585192.2023.2258335
Kristin Hildenbrand, Pascale Daher, Anna Topakas, Xiaoyu Gan
Given ever increasing work and nonwork demands, achieving work-nonwork (WNW) balance is an important priority for many employees. Scholars have only recently settled on a definition of WNW balance as multidimensional and, as such, our understanding of its antecedents and outcomes is limited. Drawing on Conservation of Resources theory, we explore how organizations can support employees to achieve WNW balance and whether ‘balanced’ employees are more productive at work and satisfied with life. In detail, we hypothesize that the positive effect of supervisor WNW support (FSS) on employees’ life satisfaction and job performance is mediated by multidimensional WNW balance. We find, across two studies with two waves each, that only the dimension of WNW balance effectiveness and not the dimension of WNW balance satisfaction mediated the relationships between FSS, life satisfaction (Study 1 and 2) and self-rated job performance (Study 1). The relationship between FSS and supervisor-rated job performance (Study 2) was not mediated by either WNW balance dimension. As such, organizations can facilitate WNW balance through FSS, while ‘balanced’ employees seem indeed happier with their life and consider themselves to be better performing at work. We discuss the unexpected finding regarding the superior role of WNW balance effectiveness over WNW balance satisfaction for our outcomes in relation to the conceptualization of WNW balance as multidimensional and delineate important theoretical and practical implications.
随着工作和非工作需求的不断增加,实现工作与非工作(WNW)的平衡对许多员工来说是一个重要的优先事项。学者们直到最近才将西北纬平衡定义为多维的,因此,我们对其前因后果的理解是有限的。利用资源守恒理论,我们探讨了组织如何支持员工实现WNW平衡,以及“平衡”的员工是否在工作中更有效率,对生活更满意。在此基础上,我们假设主管工作岗位支持对员工生活满意度和工作绩效的正向影响是通过多维工作岗位平衡来调节的。我们发现,在两项各有两波的研究中,只有工作幸福感平衡有效性维度而不是工作幸福感平衡满意度维度介导了工作幸福感、生活满意度(研究1和研究2)和自我评价工作绩效(研究1)之间的关系。工作幸福感和上级评价工作绩效(研究2)之间的关系不受工作幸福感平衡维度的中介作用。因此,组织可以通过FSS促进WNW平衡,而“平衡”的员工似乎确实对他们的生活更快乐,并认为自己在工作中表现更好。我们讨论了关于西北西北平衡有效性优于西北西北平衡满意度的意外发现,并描述了重要的理论和实践意义,这些发现与西北西北平衡的多维概念有关。
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引用次数: 0
Hidden agenda for cross-cultural training: understanding refugees’ cross-cultural experience through the capability approach 跨文化培训的隐性议程:通过能力方法理解难民的跨文化体验
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-09-14 DOI: 10.1080/09585192.2023.2255823
Eun Su Lee, Heidi Wechtler
Cross-cultural training (CCT) is important for facilitating more effective interaction in a foreign country, yet theoretical development around CCT rarely captures modern-day migration trends, such as the refugee crisis. Building on the fact that refugees require extra cross-cultural support, as they rarely have sufficient time and resources to prepare pre-departure, we bring the humanitarian context to the field of international human resource management in general and to CCT literature in particular. Through a multidisciplinary review, we offer a theoretical model based on the capability approach to understand existing studies and guide future research. We especially examine the target social groups for CCT, the various components of the training, engagement by receiving community stakeholders, and the relationship of training to individuals’ cross-cultural experiences in a foreign country. CCT is vital for refugees to rebuild their lives and careers in a way that enhances their substantive choices and freedoms to achieve what they value in their new country, and our review suggests scholarship has more work to do to reflect contemporary trends in its theorizing of CCT.
跨文化培训(CCT)对于促进在国外更有效的互动非常重要,但围绕CCT的理论发展很少能捕捉到现代移民趋势,如难民危机。难民需要额外的跨文化支持,因为他们很少有足够的时间和资源在出发前做准备,基于这一事实,我们将人道主义背景引入一般的国际人力资源管理领域,特别是有条件现金援助文献。通过多学科回顾,我们提出了一个基于能力方法的理论模型,以理解现有研究并指导未来的研究。我们特别研究了有条件现金援助的目标社会群体、培训的各个组成部分、接受培训的社区利益相关者的参与,以及培训与个人在国外的跨文化经历之间的关系。有条件现金援助对于难民重建他们的生活和事业至关重要,可以增强他们的实质性选择和自由,以实现他们在新国家的价值,我们的评论表明,在有条件现金援助的理论化方面,学术界需要做更多的工作来反映当代趋势。
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引用次数: 1
‘Being accepted there makes me rely less on acceptance here’: cross-context identity enactment and coping with gender identity threats at work for non-binary individuals “在那里被接受会让我更少地依赖这里的接受”:跨背景身份制定和应对工作中非二元个体的性别身份威胁
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-09-10 DOI: 10.1080/09585192.2023.2254211
Bruno Felix, Ana Carolina Júlio, Ana Rigel
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引用次数: 2
The effects of workplace violence on the job stress of health care workers: buffering effects of wellbeing HRM practices 职场暴力对医护人员工作压力的影响:福利人力资源管理实践的缓冲作用
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-09-09 DOI: 10.1080/09585192.2023.2237876
Patricia Pariona-Cabrera, Timothy Bartram, Jillian Cavanagh, Beni Halvorsen, Bo Shao, Feifei Yang
Contemporary research has focused on antecedents, incidences, and consequences of workplace violence in the healthcare sector. However, little is known about the role of HRM in supporting healthcare workers to cope with negative emotions arising from workplace violence. Grounded in the conservation of resources theory, this study examines the moderating effects of wellbeing HRM practices (WBHRM) on the relationship between workplace violence and job stress. We also examine the mediation effects of job stress on the relationship between workplace violence and quality of care. Data were gathered from 254 and 225 (Study 1) aged care workers (nurses and personal care assistants) in Australia and 136 healthcare workers (doctors and nurses) in China (Study 2) across multiple waves. We use a new measure of WBHRM in this paper to test our hypotheses. Results show that the presence of WBHRM practices moderated the relationship between workplace violence and job stress. We also found that job stress mediates the relationship between workplace violence and quality of care. The findings contribute to the HRM literature by providing an innovative WBHRM approach to support health care workers to cope with job stress after they experience workplace violence.
当代研究的重点是医疗保健部门工作场所暴力的前因后果、发生率和后果。然而,关于人力资源管理在支持医护人员应对工作场所暴力产生的负面情绪方面的作用,人们知之甚少。基于资源保护理论,本研究考察了幸福感人力资源管理实践(WBHRM)对工作场所暴力和工作压力之间关系的调节作用。我们还研究了工作压力对工作场所暴力与护理质量之间关系的中介作用。数据收集来自澳大利亚的254和225名(研究1)老年护理工作者(护士和个人护理助理)和中国的136名医疗工作者(医生和护士)(研究2)。在本文中,我们使用了一种新的WBHRM测量来检验我们的假设。结果表明,职场暴力与工作压力之间存在调节作用。我们还发现,工作压力在工作场所暴力和护理质量之间起中介作用。研究结果为人力资源管理文献提供了一种创新的WBHRM方法,以支持卫生保健工作者在经历工作场所暴力后应对工作压力。
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引用次数: 1
Working time mismatch and job satisfaction – the role of employees’ time autonomy and gender 工作时间错配与工作满意度——员工时间自主权和性别的作用
2区 管理学 Q1 MANAGEMENT Pub Date : 2023-03-25 DOI: 10.1080/09585192.2023.2190036
Christian Grund, Katja Rebecca Tilkes
Evidence shows that working time mismatch, i.e. the difference between actual and desired working hours, is negatively related to employees’ job satisfaction. Using longitudinal data from the German Socio-Economic Panel, we examine the potential moderating effect of working time autonomy on this relation and we also consider the corresponding role of gender. First, individual fixed effects panel estimations reaffirm both the negative link of working hours mismatch and the positive relation of working time autonomy to employees’ job satisfaction. Second, our results show a positive moderating relation of working time autonomy on the link between mismatch and job satisfaction. Third, our analyses hint at gender-specific differences: particularly women seem to benefit from the moderation role of working time autonomy.
有证据表明,工作时间不匹配,即实际工作时间与期望工作时间之间的差异,与员工的工作满意度呈负相关。使用来自德国社会经济小组的纵向数据,我们研究了工作时间自主权对这种关系的潜在调节作用,我们也考虑了性别的相应作用。首先,个体固定效应面板估计重申了工作时间错配与员工工作满意度的负相关关系和工作时间自主性与员工工作满意度的正相关关系。第二,工作时间自主性对错配与工作满意度之间的关系具有正向调节作用。第三,我们的分析暗示了性别差异:尤其是女性似乎受益于工作时间自主权的调节作用。
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引用次数: 1
期刊
International Journal of Human Resource Management
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