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Reducing retail supply chain costs of product returns using digital product fitting 使用数字产品装配降低产品退货的零售供应链成本
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-07-13 DOI: 10.1108/IJPDLM-10-2020-0334
Emmelie Gustafsson, P. Jonsson, J. Holmström
PurposeThis paper investigate how fit uncertainty impacts product return costs in online retailing and how digital product fitting, a pre-sales fitting practice, can reduce fit uncertainty.Design/methodology/approachThe paper analyzes the current performance of a retailer's e-commerce and return operations by estimating costs generated by product returns, including product handling costs, tied-up capital, inventory holding costs, transportation costs, and order-picking costs. The estimated costs were built on 2,229 return transactions from a Scandinavian fashion footwear retailer. A digital product fitting technology was tested with the retailer’s products and resulted in estimations on how such technology could affect product returns.FindingsThe cost of a return is approximately 17% of the prime cost. The major cost elements are product handling costs and transportation costs, which together amount to 72% of the total costs. If well calibrated, the fitting technology can cut fit-related return costs by up to 80%. The findings show how customers reacted to the fitting technology: it was unable to verify fit every time, but it serves as a useful and effective support tool for customers when placing orders.Research limitations/implicationsVirtual fit verification using digital product fitting is key to retailers to reduce fit-related returns. Digital product fitting using three-dimensional scanning is more appropriate for some products, but it is unsuitable for products that are difficult to measure and scan.Originality/valueThe paper contributes an empirical estimate of retail supply chain costs associated with fit uncertainty, as well as theoretical understanding of the role of pre-sales fit verification in avoiding product returns.
目的研究在线零售中合身不确定性对退货成本的影响,以及作为售前试衣实践的数字化试衣如何降低合身不确定性。设计/方法/途径本文通过估算产品退货产生的成本,包括产品处理成本、固定资本、库存持有成本、运输成本和订单挑选成本,分析了零售商电子商务和退货业务的当前绩效。估计的成本是根据一家斯堪的纳维亚时尚鞋类零售商的2229笔退货交易得出的。对零售商的产品进行了数字产品装配技术测试,并对该技术如何影响产品退货进行了估计。投资回报的成本约为主要成本的17%。主要的成本要素是产品处理成本和运输成本,它们加起来占总成本的72%。如果校准得当,装配技术可以将装配相关的返回成本降低80%。调查结果显示了客户对合身技术的反应:它不能每次都验证合身,但它在客户下单时是一个有用和有效的支持工具。研究局限/启示使用数字产品试衣的虚拟试衣验证是零售商减少试衣相关退货的关键。采用三维扫描的数字化产品试装对于某些产品比较适合,但对于难以测量和扫描的产品则不适合。原创性/价值本文提供了与适合不确定性相关的零售供应链成本的实证估计,以及对销售前适合验证在避免产品退货中的作用的理论理解。
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引用次数: 7
Guest editorial 客人编辑
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-07-02 DOI: 10.1108/IJPDLM-07-2021-452
Patrik Jonsson, Riikka Kaipia, Mark Barratt
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引用次数: 6
How to advance theory through literature reviews in logistics and supply chain management 如何通过文献综述来推进物流和供应链管理的理论
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-25 DOI: 10.1108/ijpdlm-11-2020-0381
C. F. Durach, J. Kembro, Andreas Wieland
PurposeThe discipline's most common uses for literature reviews—identifying gaps, developing research agendas, and categorizing the literature—too often fail to challenge, change or advance theoretical perspectives. The authors offer guidance to theorization through literature reviews. The key to theory advancement is consistency between the state of theory and the chosen review type.Design/methodology/approachA conceptual approach is taken. The authors identify shortcomings in literature reviews of logistics and supply chain management (L&SCM) research and develop a framework to aid theorization from literature.FindingsLiterature review types are categorized as inductive theory building, contextualized explanations, theory testing and interpretive sensemaking. The authors argue that the effectiveness of a review type depends on the prior state of theory, which ranges from nascent, to intermediate, to mature. The authors propose the interpretive sensemaking review as a novel review type rooted in the interpretive paradigm.Practical implicationsThis study should be of immediate interest and value to logistics and supply chain management scholars—as well as scholars in other fields—because it offers a pathway to theory development through literature reviews. Appropriate applications of the proposed review types will result in more comprehensive theories.Originality/valueThis article lays down arguments for the need to change the way L&SCM scholars use literature reviews. It extends earlier work from the authors (Durach et al., 2017; A New Paradigm for Systematic Literature Reviews in Supply Chain Management, Journal of Supply Chain Management) by outlining four review types, and offering further insights to theorization, as is typically the goal in the synthesis step of literature reviews.
目的该学科对文献综述最常见的用途——识别差距、制定研究议程和对文献进行分类——往往无法挑战、改变或推进理论观点。作者通过文献综述为理论化提供指导。理论进步的关键是理论状态和所选评论类型之间的一致性。设计/方法论/方法采用概念方法。作者发现了物流和供应链管理(L&SCM)研究文献综述中的不足,并开发了一个框架来帮助从文献中进行理论化。文献综述类型分为归纳理论构建、语境化解释、理论测试和解释意义制造。作者认为,审查类型的有效性取决于先前的理论状态,从初级到中级再到成熟。作者提出解释性感觉制造评论是一种植根于解释范式的小说评论类型。实践意义这项研究应该对物流和供应链管理学者以及其他领域的学者具有直接的兴趣和价值,因为它通过文献综述提供了一条理论发展的途径。所提出的审查类型的适当应用将产生更全面的理论。原创性/价值本文提出了改变L&SCM学者使用文献综述的方式的必要性。它扩展了作者早期的工作(Durach等人,2017;供应链管理中系统文献综述的新范式,《供应链管理杂志》),概述了四种综述类型,并为理论化提供了进一步的见解,这通常是文献综述综合步骤的目标。
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引用次数: 18
Sales and operations planning for new products: a parallel process? 新产品的销售和运营规划:一个平行的过程?
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-25 DOI: 10.1108/ijpdlm-02-2020-0049
Gustavo Bagni, J. K. Sagawa, Moacir Godinho Filho
PurposeThis paper aims to detail how a Sales and Operations Planning (S&OP) process can be designed to support the planning requirements of recently introduced products.Design/methodology/approachDesign science research was conducted to propose and implement an S&OP model for demand fulfillment after the introduction of new products. The results were analyzed using the CIMO (Context, Intervention, Mechanisms and Outcomes) logic, and two sets of design propositions were formulated.FindingsAn S&OP process for new products can reduce additional costs for market fulfillment by concentrating the planning efforts on new products, aligning organizational efforts, and increasing the sales and supply chain information’s update frequency.Research limitations/implicationsThe outcomes of S&OP new products were analyzed in a single organization and are limited to the contextual factors presented.Practical implicationsThis paper describes in detail how to organize an S&OP focused on new products. By considering the contextual factors and design propositions, managers can potentially increase the success of new products introduction (NPI) in their context.Originality/valueA specific S&OP process focused on new products is a viable solution and could co-exist with a traditional S&OP process. Moreover, we identified six contextual factors that influence the outcomes of the S&OP new products.
目的本文旨在详细说明如何设计销售和运营规划(S&OP)流程,以支持最近推出的产品的规划要求。设计/方法论/方法设计科学研究旨在提出并实施新产品推出后的需求满足S&OP模型。使用CIMO(上下文、干预、机制和结果)逻辑对结果进行分析,并制定了两组设计命题。发现新产品的S&OP流程可以通过将规划工作集中在新产品上、调整组织工作以及增加销售和供应链信息的更新频率来降低市场履行的额外成本。研究局限性/含义S&OP新产品的结果在一个组织中进行了分析,并且仅限于所呈现的上下文因素。实践意义本文详细描述了如何组织一个以新产品为重点的S&OP。通过考虑上下文因素和设计主张,管理者可以在其上下文中提高新产品引入(NPI)的成功率。独创性/价值专注于新产品的特定S&OP流程是一个可行的解决方案,可以与传统的S&OP流程共存。此外,我们确定了影响S&OP新产品结果的六个背景因素。
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引用次数: 1
Human actions in supply chain management: the interplay of institutional work and institutional logics in the Russian Arctic 供应链管理中的人类行为:俄罗斯北极地区制度工作和制度逻辑的相互作用
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-22 DOI: 10.1108/ijpdlm-09-2019-0277
A. Tsvetkova
PurposeThis study explores how human actions affect existing supply chain management (SCM) practice.Design/methodology/approachUsing a narrative approach, this qualitative in-depth case study looks at micro-human activities in SCM practices in the Russian Arctic. Data from personal observations, 13 semi-structured interviews and archival materials are interpreted through the concepts of institutional work and institutional logics.FindingsThe study reveals how human actions and institutions affect each other and change existing SCM practice constrained by institutional order and logics. The findings identify two forms of institutional work, initiated by the presence of conflicts of interest between practitioners engaged in different organisational routines, that become an essential driver for logic change. Social action, often invisible in practice, is indicated by finding compromises and informal arrangements that shape interactive activity among practitioners. The findings show that changes enacted by human actions in SCM practice have envisioned new forms of collaboration among supply chain members, thereby making supply chains in the Russian Arctic more integrated than before.Research limitations/implicationsThis study involves a limited number of supply chain practitioners, making it imperative to study larger samples, specifically from various empirical contexts.Originality/valueThis study suggests an alternative approach focusing on SCM practice as consistent patterns of human actions, to reflect on supply chain integration problems. It provides an understanding of how practitioners are influenced by and active in producing institutional change. An issue of practitioners' responsibility and morality regarding the consequences of their decisions when exerting change in existing SCM practice is further emphasised.
目的本研究探讨人类行为如何影响现有的供应链管理实践。设计/方法论/方法本定性深入案例研究采用叙事方法,考察了俄罗斯北极供应链管理实践中的微观人类活动。来自个人观察、13次半结构化访谈和档案材料的数据通过制度工作和制度逻辑的概念进行解释。研究结果揭示了人的行为和制度是如何相互影响的,并改变了现有的受制度秩序和逻辑约束的供应链管理实践。研究结果确定了两种形式的机构工作,由参与不同组织惯例的从业者之间的利益冲突引发,这两种形式成为逻辑变化的重要驱动因素。社会行动在实践中往往是看不见的,表现为找到妥协和非正式安排,形成从业者之间的互动活动。研究结果表明,供应链管理实践中人类行为所产生的变化设想了供应链成员之间新形式的合作,从而使俄罗斯北极地区的供应链比以前更加一体化。研究局限性/含义这项研究涉及数量有限的供应链从业者,因此必须研究更大的样本,特别是来自各种经验背景的样本。独创性/价值本研究提出了一种替代方法,将供应链管理实践作为人类行为的一致模式,以反思供应链整合问题。它提供了对从业者如何受到制度变革的影响并积极参与制度变革的理解。在对现有供应链管理实践进行变革时,从业者对其决策后果的责任和道德问题得到了进一步强调。
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引用次数: 3
Understanding the implications of pandemic outbreaks on supply chains: an exploratory study of the effects caused by the COVID-19 across four South Asian countries and steps taken by firms to address the disruptions 了解大流行疫情对供应链的影响:对2019冠状病毒病在四个南亚国家造成的影响以及企业为应对中断而采取的措施的探索性研究
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-22 DOI: 10.1108/ijpdlm-08-2020-0281
A. Butt
PurposeThe purpose of this paper is to explore the disruptions caused to supply chains by COIVD-19 as well as steps/countermeasures taken by firms to address such disruptions.Design/methodology/approachThis study employs 46 semi-structured interviews with senior managers of the three buying firms, four distribution centers and four supplying firms based in four countries (Pakistan, Sri Lanka, China and India).FindingsResults unveil that manufacturing firms are facing limited production and delays in procuring goods and services, while distribution centres are facing inventory shortages. Furthermore, supplying firms are facing increased lead times amid the COVID-19 outbreak. In addition, each affected entity has employed specific strategies to address these disruptions. For instance, manufacturing firms are refining their production schedules based on the inventory, getting better visibility to their suppliers’ performance and developing new inbound routes to meet the production challenges. They are also assessing the tier-1 supplier’s risk and activating the relationship with secondary suppliers to address the procurement issues. Second, distributors are modifying inventory policies to meet the inventory shortage. Finally, supplying firms are developing alternative outbound logistics to meet the growing demand.Research limitations/implicationsThere are some limitations to this study. First, the results of this study cannot be generalized to a wider population. Second, this study explores the interpretations of senior managers based in four Asian countries only.Originality/valueOur study contributes to the supply chain literature by exploring the disruptions caused by COVID-19 to the supply chain operations. It also contributes to theory and practice by articulating the strategies adopted by firms to address such disruptions. Firms can use the steps highlighted in this study to mitigate the impact of COVID-19 on the supply chain disruptions.
本文的目的是探讨covid -19对供应链造成的中断,以及公司为解决这种中断而采取的步骤/对策。设计/方法/方法本研究采用了46个半结构化访谈,采访了来自四个国家(巴基斯坦、斯里兰卡、中国和印度)的三个采购公司、四个配送中心和四个供应公司的高级管理人员。调查结果显示,制造企业正面临生产有限、采购商品和服务延迟的问题,而配送中心则面临库存短缺的问题。此外,由于新冠疫情,供应企业面临着交货时间延长的问题。此外,每个受影响的实体都采用了具体的战略来解决这些中断。例如,制造企业正在根据库存改进其生产计划,更好地了解供应商的表现,并开发新的入境路线以应对生产挑战。他们还在评估一级供应商的风险,并激活与二级供应商的关系,以解决采购问题。其次,经销商正在修改库存政策,以满足库存短缺。最后,供应公司正在开发替代的出站物流,以满足日益增长的需求。研究的局限性/意义本研究有一些局限性。首先,这项研究的结果不能推广到更广泛的人群。其次,本研究仅探讨了四个亚洲国家的高级管理人员的解释。独创性/价值我们的研究通过探索COVID-19对供应链运营造成的中断,为供应链文献做出了贡献。它也有助于理论和实践,阐明企业采取的战略,以解决这种干扰。企业可以使用本研究中强调的步骤来减轻COVID-19对供应链中断的影响。
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引用次数: 30
AI technologies and their impact on supply chain resilience during COVID-19 人工智能技术及其对2019冠状病毒病期间供应链弹性的影响
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-18 DOI: 10.1108/ijpdlm-12-2020-0434
S. Modgil, Shivam Gupta, Rébecca Stekelorum, Issam Laguir
PurposeCOVID-19 has pushed many supply chains to re-think and strengthen their resilience and how it can help organisations survive in difficult times. Considering the availability of data and the huge number of supply chains that had their weak links exposed during COVID-19, the objective of the study is to employ artificial intelligence to develop supply chain resilience to withstand extreme disruptions such as COVID-19.Design/methodology/approachWe adopted a qualitative approach for interviewing respondents using a semi-structured interview schedule through the lens of organisational information processing theory. A total of 31 respondents from the supply chain and information systems field shared their views on employing artificial intelligence (AI) for supply chain resilience during COVID-19. We used a process of open, axial and selective coding to extract interrelated themes and proposals that resulted in the establishment of our framework.FindingsAn AI-facilitated supply chain helps systematically develop resilience in its structure and network. Resilient supply chains in dynamic settings and during extreme disruption scenarios are capable of recognising (sensing risks, degree of localisation, failure modes and data trends), analysing (what-if scenarios, realistic customer demand, stress test simulation and constraints), reconfiguring (automation, re-alignment of a network, tracking effort, physical security threats and control) and activating (establishing operating rules, contingency management, managing demand volatility and mitigating supply chain shock) operations quickly.Research limitations/implicationsAs the present research was conducted through semi-structured qualitative interviews to understand the role of AI in supply chain resilience during COVID-19, the respondents may have an inclination towards a specific role of AI due to their limited exposure.Practical implicationsSupply chain managers can utilise data to embed the required degree of resilience in their supply chains by considering the proposed framework elements and phases.Originality/valueThe present research contributes a framework that presents a four-phased, structured and systematic platform considering the required information processing capabilities to recognise, analyse, reconfigure and activate phases to ensure supply chain resilience.
2019冠状病毒病促使许多供应链重新思考并加强其抵御能力,以及如何帮助组织在困难时期生存下来。考虑到数据的可用性以及大量供应链在COVID-19期间暴露出薄弱环节,该研究的目的是利用人工智能来提高供应链的弹性,以抵御COVID-19等极端中断。设计/方法/方法我们采用定性的方法,通过组织信息处理理论的视角,使用半结构化的访谈时间表来采访受访者。来自供应链和信息系统领域的31名受访者分享了他们对在2019冠状病毒病期间使用人工智能(AI)增强供应链弹性的看法。我们使用开放、轴向和选择性编码的过程来提取相互关联的主题和建议,从而建立我们的框架。发现人工智能促进的供应链有助于系统地发展其结构和网络的弹性。动态环境和极端中断情景下的弹性供应链能够识别(感知风险、本地化程度、故障模式和数据趋势)、分析(假设情景、现实客户需求、压力测试模拟和约束)、重新配置(自动化、网络重新对齐、跟踪工作、物理安全威胁和控制)和激活(建立操作规则、应急管理、快速管理需求波动和减轻供应链冲击)操作。研究局限性/意义由于本研究是通过半结构化定性访谈进行的,以了解人工智能在COVID-19期间供应链弹性中的作用,由于受访者的接触有限,他们可能倾向于人工智能的特定作用。实际意义供应链管理者可以利用数据,通过考虑所建议的框架元素和阶段,在他们的供应链中嵌入所需的弹性程度。原创性/价值本研究提供了一个框架,该框架提出了一个四阶段,结构化和系统化的平台,考虑到识别,分析,重新配置和激活阶段所需的信息处理能力,以确保供应链的弹性。
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引用次数: 61
Understanding SME suppliers' response to supply chain finance: a transaction cost economics perspective 了解中小企业供应商对供应链金融的反应:交易成本经济学视角
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-02 DOI: 10.1108/IJPDLM-04-2020-0125
Christiaan de Goeij, L. Gelsomino, F. Caniato, A. Moretto, Michiel Steeman
PurposeReverse factoring (RF) is one of the most prevalent supply chain finance (SCF) solutions. This study challenges the view that suppliers accept financially attractive reverse factoring offers (RFOs) and reject financially unattractive ones. Specifically, it focuses on small and medium enterprise (SME) suppliers and how transaction cost economics (TCE) factors affect their decision.Design/methodology/approachThe authors study eight cases of RFOs, interviewing suppliers, buyers and financial service providers (FSPs) and using several sources of private and publicly available secondary data.FindingsIn five out of eight RFOs, suppliers either accepted unattractive offers or rejected attractive ones. Bounded rationality and opportunism seem to explain such misalignment, while asset specificity and frequency play a minor role in decisions.Research limitations/implicationsThe study shows the need for further investigation linking analytical assessment of SCF benefits with qualitative factors.Practical implicationsSME suppliers cannot assume an RFO will benefit them. They must critically evaluate their buyers' offers, ideally with self-awareness towards how the abovementioned factors might affect their decisions. For buyers and banks, this study gives clear insights on how to approach SME suppliers to avoid rejection of financially attractive RFOs.Originality/valueThis contribution analyses financial attractiveness of RFOs in conjunction with qualitative factors, including rejected RFOs and without assuming that RFOs are financially attractive for suppliers. This is original and relevant for both research and practice, since it extends the understanding of the supplier response to RFOs, thanks to the consideration of TCE factors.
目的反向保理(RF)是最流行的供应链金融(SCF)解决方案之一。这项研究挑战了供应商接受财务上有吸引力的反向保理报价(RFO)而拒绝财务上没有吸引力的报价的观点。具体而言,它关注的是中小型企业(SME)供应商以及交易成本经济(TCE)因素如何影响他们的决策。设计/方法/方法作者研究了8个RFO案例,采访了供应商、买家和金融服务提供商(FSP),并使用了一些私人和公开的二级数据来源。发现在八分之五的RFO中,供应商要么接受了没有吸引力的报价,要么拒绝了有吸引力的报价。有限理性和机会主义似乎可以解释这种错位,而资产特异性和频率在决策中起着次要作用。研究局限性/含义该研究表明,有必要将SCF效益的分析评估与定性因素联系起来进行进一步调查。实际含义中小企业供应商不能认为RFO会使他们受益。他们必须批判性地评估买家的报价,最好是对上述因素可能如何影响他们的决策有自我意识。对于买家和银行来说,这项研究为如何接近中小企业供应商以避免拒绝具有财务吸引力的RFOs提供了明确的见解。原始性/价值这一贡献结合定性因素分析了RFOs的财务吸引力,包括被拒绝的RFOs,而不假设RFOs对供应商具有财务吸引力。由于考虑了TCE因素,这一点扩展了对供应商对RFO响应的理解,因此对研究和实践都具有独创性和相关性。
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引用次数: 14
On relating big data analytics to supply chain planning: towards a research agenda 将大数据分析与供应链规划联系起来:走向研究议程
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-06-01 DOI: 10.1108/IJPDLM-04-2020-0129
Jinou Xu, M. Pero, F. Ciccullo, A. Sianesi
PurposeThis paper aims to examine how the extant publication has related big data analytics (BDA) to supply chain planning (SCP). The paper presents a conceptual model based on the reviewed articles and the dominant research gaps and outlines the research directions for future advancement.Design/methodology/approachBased on a systematic literature review, this study analysed 72 journal articles and reported the descriptive and thematic analysis in assessing the established body of knowledge.FindingsThis study reveals the fact that literature on relating BDA to SCP has an ambiguous use of BDA-related terminologies and a siloed view on SCP processes that primarily focuses on the short-term. Looking at the big data sources, the objective of adopting BDA and changes to SCP, we identified three roles of big data and BDA for SCP: supportive facilitator, source of empowerment and game-changer. It bridges the conversation between BDA technology for SCP and its management issues in organisations and supply chains according to the technology-organisation-environmental framework.Research limitations/implicationsThis paper presents a comprehensive examination of existing literature on relating BDA to SCP. The resulted themes and research opportunities will help to advance the understanding of how BDA will reshape the future of SCP and how to manage BDA adoption towards a big data-driven SCP.Originality/valueThis study is unique in its discussion on how BDA will reshape SCP integrating the technical and managerial perspectives, which have not been discussed to date.
目的本文旨在研究现有出版物如何将大数据分析(BDA)与供应链规划(SCP)联系起来。本文在综述文章和主要研究空白的基础上提出了一个概念模型,并概述了未来的研究方向。设计/方法/方法基于系统的文献综述,本研究分析了72篇期刊文章,并报告了评估既定知识体系的描述性和主题分析。发现这项研究揭示了一个事实,即关于BDA与SCP相关的文献对BDA相关术语的使用不明确,并且对SCP过程的看法是孤立的,主要关注短期。从大数据来源、采用BDA的目标和SCP的变化来看,我们确定了大数据和BDA对SCP的三个作用:支持性促进者、赋权来源和游戏规则改变者。根据技术组织环境框架,它在SCP的BDA技术及其在组织和供应链中的管理问题之间架起了桥梁。研究局限性/含义本文对现有关于BDA与SCP相关的文献进行了全面的审查。由此产生的主题和研究机会将有助于加深对BDA将如何重塑SCP的未来以及如何管理BDA的采用,以实现大型数据驱动SCP的理解。独创性/价值这项研究的独特之处在于,它讨论了BDA将如何整合技术和管理视角重塑SCP,而这一点迄今尚未讨论。
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引用次数: 18
Developing and implementing contextualised S&OP designs – an enterprise architecture management approach 开发和实施情境化的S&OP设计——一种企业架构管理方法
IF 6.7 3区 管理学 Q1 MANAGEMENT Pub Date : 2021-05-31 DOI: 10.1108/IJPDLM-06-2019-0199
Tobias Kreuter, C. Kalla, L. F. Scavarda, A. M. T. Thomé, B. Hellingrath
PurposeThis paper provides a five-step Enterprise Architecture Management (EAM) approach to systematically guide the development and implementation of contextualised Sales and Operations Planning (S&OP) designs.Design/methodology/approachA case study is conducted at a European chemical manufacturer. The research applies the five-step approach, embracing the descriptive and prescriptive EAM functions combined with the lens of contingency theory.FindingsThe research findings demonstrate the suitability of the proposed EAM approach for the contextualisation of S&OP designs from a contingency theory perspective. Its descriptive EAM function serves to assess context-specific S&OP challenges and enables to analyse the contextual fit of S&OP designs. Its prescriptive EAM function guides the development and implementation of context-specific S&OP designs towards increasing the S&OP effectiveness. EAM's integrated view onto people, process and information technology served to analyse current practices on the dynamics of S&OP contextualisation in innovation- and quality-driven contexts. Thereby, the paper contributes to a better S&OP contingency understanding.Practical implicationsThe EAM approach offered in this paper provides a concrete and practically applicable guidance to support managers to face their context-specific challenges and guide the contextualisation of their S&OP designs to increase the S&OP effectiveness. Moreover, practitioners can improve their understanding regarding the need for S&OP design adjustments to reflect changes in their companies' contingencies.Originality/valueThe research introduces a novel EAM approach for S&OP contextualisation, particularly reflecting contingency theory's dynamic view of structural adjustments to regain fit (SARFIT).
目的本文提供了一种五步企业架构管理(EAM)方法,以系统地指导情境化销售和运营规划(S&OP)设计的开发和实施。设计/方法/方法在一家欧洲化学品制造商进行案例研究。本研究采用五步法,结合权变理论的视角,包括描述性和规范性EAM函数。研究结果从偶然性理论的角度证明了所提出的EAM方法对S&OP设计的情境化的适用性。其描述性EAM功能用于评估特定情境的S&OP挑战,并能够分析S&OP设计的情境匹配。其规定性EAM功能指导特定环境的S&OP设计的开发和实施,以提高S&OP的有效性。EAM对人员、流程和信息技术的综合观点有助于分析创新和质量驱动背景下s&OP情境化动态的当前实践。因此,本文有助于更好地理解S&OP偶然性。实际含义本文中提供的EAM方法提供了一个具体且实际适用的指导,以支持管理者面对其特定环境的挑战,并指导其S&OP设计的情境化,以提高S&OP的有效性。此外,从业者可以提高他们对S&OP设计调整必要性的理解,以反映公司突发事件的变化。独创性/价值该研究引入了一种新的EAM方法,用于S&OP情境化,特别是反映了偶然性理论对结构调整以恢复健康(SARFIT)的动态观点。
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引用次数: 8
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International Journal of Physical Distribution & Logistics Management
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